優點： "The crew handed out “party favors bags” with bottled water and snacks."
缺點： "The American Airlines app deleted the connecting flight after a Ground Stop delay caused us to arrive after its departure. We were “flying blind” trying to get set up as a standby for a subsequent flight. The process was stressful due to insufficient information."
缺點： "seating, food, entertainment, boarding"
缺點： "Flight was late, so we were late for our connecting flight. We made it but our luggage didn’t. Now we are on vacation with non of our stuff. Also, it wouldn’t allow me to check in on line, so we were in one of the latest boarding groups."
缺點： "Sat on runway when we landed took forever to get to gate. Late on a non stop w good weather"
優點： "The crew was really nice and I like the cookies"
優點： "I believe American forgot what customer service are. Their staff located at the airport is plain ignorant and could care less about helping you. They answered my questions, as if they were doing me a favor. Flight crew was professional, but cold. No one greeted us, as we boarded the plane."
缺點： "American should remember that people who board their planes are actually their customers!"
缺點： "Flight was delayed and they announced it was because they weren’t sure there was enough tread on the tire to land which didn’t give anyone a great feeling. Crew was probably on their last shift and just rude."
缺點： "Has been sitting in hot airplane on runway for over an hour with no reasonable updates when we finally get out"
優點： "The American airline is a wonderful experience especially during a stressful time to travel. Everyone was helpful. Especially the pilots. They help me order my Uber."
缺點： "The hostess was a little short but she was working alone, Thank you for sitting in front of plane."
優點： "Everything was great on the AA flight"
優點： "Flight was bumpy because of storms in the area but the crew did a great job of keeping it calm and making sure passengers were taken care of."
缺點： "We sat on the tarmac when we landed for 20 mins for a reason not really made clear. The captain said that the alley was blocked but didn’t really keep us informed other wise."
優點： "Friendly flight crew on full flight."
缺點： "Late take off"
優點： "The crew was helpful"
缺點： "We sat on the tarmac for an hour after boarding because there was some minor mechanical issue on the plane. Also, my video screen didn’t work so I had no way to access the in flight entertainment."
缺點： "All good"
缺點： "I STILL HAVE NOT LEFT RIC!!!!"
優點： "Good is that they sent you to Finnair to correct AA created break in service...why would they pay for it? AA is just an operator per itinerary! Why would you care if ppl get help with connections!"
缺點： "Checked in online on Finnair and automatically for the second connecting flight...and not the first -AA. So, had to check-in again for the first flight at the terminal. Board passes were printed 2 out of 3 by AA and both had errors - wrong gate for the first flight and no boarding info for the second connecting flight - just blank! AA did not provide connecting info until I found an unoccupied employee at the terminal and customer service lines were about 20 people in 2 locations I went to. The connecting info should be in the itinerary they said at customer service...nope, it was not there either!"
優點： "Flight was only 25% full. Nice crew"
缺點： "Seats are cramped. No noise canceling headphones."
優點： "Great flight overall"
缺點： "Dinner could have been more occidental"
優點： "Crew made a special effort to find me a nondairy meal (which I had neglected to request)."
缺點： "Web page dysfunction meant we couldn't sign up for wifi. The page asked me to set security questions but the pulldown for the questions had no options to select from. I tried on multiple devices/browsers."
優點： "Boarding staff helped me change to a seat that was suited better for my child and I- I was SO grateful. During the flight, flight staff made sure my child was happy/comfortable which meant a lot to me."
缺點： "The normal things- better cushioned seats with some lumbar for those of us with back/nerve issues; a little wider seat options in economy for heavier people or those with lap infants; Honestly I’m reaching because I was just really happy with my flight/plane/crew service."
優點： "The crew was great and overall the flight was good, they even made up time after a late departure"
缺點： "The takeoff was delayed"
缺點： "Plane was delayed over an hour!"
優點： "Attendants are always friendly; always a peaceful travel event"
缺點： "They did not have any customs and immigration forms on the plane so everyone had to pick them up as we got off the plane and fill them out before proceeding to the customs area. It was very inconvenient for all passengers since there was not a good area to fiill out the forms and it slowed everyone down. First time I can ever recall the airlines not having the forms available before we landed"
優點： "Short flight; no food or entertainment on board. Wish more airlines and airports would consider direct to ILM! Great airport! Leave a little early and arrived early!!"
缺點： "Comfort is ok."
缺點： "Comfort of plane!"
優點： "The food and seat back entertainment were great, as well as the staff"
缺點： "Legroom was borderline inhumane, as a 5'10"adult I don't think it's too crazy to ask for a little more space on a 12+ hour flight. Good luck sleeping"
優點： "ON TIME"
缺點： "NO ROOM TO BREATHE. AISLE TOO SMALL TO WALK WITHOUT HITTING SOMEONE AA IS MAKING BILLIONS PER YEAR IN PROFIT. SO CHEAP, YET PRICES ARE SOOOOOOO HIGH"
缺點： "Seating ---- to tight"
優點： "Unfavourable crew. Pilot was very good and detailed though."
缺點： "The smell on airplane, was not offered any water to drink."
缺點： "Seats are hard, narrow and generally uncomfortable."
缺點： "As always, just too many damn people on the plane. Who are all of these people? What are they doing?"
優點： "The boarding process was easy and the seats were extra comfortable"
優點： "Nothing in particular. They got me there."
缺點： "The usual stuff. Uncomfortable. Worse than riding a bus."
缺點： "very crowded waiting area, too little leg room, horrible dinner"
優點： "Eveything ran smoothly"
優點： "Flight was fine."
缺點： "Diverted due to low weather and low fuel. Sat on the tarmac for almost two hours before we could get fuel and be on our way."
優點： "Plane was not full and seats seemed spacious. Everything was on time."
缺點： "the entertainment systems was very slow to respond to the touch commands on the screen."
缺點： "Tight seating. Stewardess over the speaker was very hard to understand. Not a smooth landing."
優點： "all the experience"
缺點： "My flight was changed to later time; however I didn't receive any notification. Flight was later and didn't get seat I requested on original flight."
缺點： "Did not get to finish the movie I was watching on my first flight and movies were not offered on this flight."
缺點： "The airlines cancelled my flight. I had an early morning meeting in Sydney so I couldn't fly out on the only other Qantas flight (which was 2 hours earlier than my scheduled). Spent 4 hours on hold with American and Qantas before being rebooked for the following day. Had to pay for another night's lodging and food."
優點： "Great steward with fabulous sense of humor"
缺點： "My first flight was canceled then they took it upon themselves to bump me off the next light and put me on the latest flight where I got there at 11 o'clock at night then on the way home it was delayed again I missed my connecting flight and then he put me on the latest flight again it was a complete nightmare"
優點： "All good"
缺點： "It was a flight, it was decent."
優點： "Amazing crew, great service."
缺點： "Economy seating legroom could be better for long-haul flight"
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
優點： "Fast and efficient"
缺點： "Seats could be more comfortable. Especially head rest."
優點： "The flight from Honolulu to San Francisco was great! Staff was amazing. Trip was smooth and very enjoyable."
缺點： "The flight from San Francisco to Washington was horrible. Terribly overcrowded and i wasn’t offered a thing until 40 minutes till landing. Then the flight from Washington to Chattanooga was delayed over 2 hours. Which i understand safety comes first but it made for a very long two day trip back from Hawaii."
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
缺點： "Sits not suitable for long distance travel"
優點： "We had a two hour delay due to mechanical issues. Long time to fix it,"
缺點： "Flight was late due to mechanical issues. Couldn’t exit the plane in Chicago bc of JetWay malfunction."
優點： "the arrival on the other end"
缺點： "on tarmac 1-1/2 hours conflicting info....went from delay due to traffic/weather, to extended flight time due to reroute, to asking 10 people to volunteer to get off or 10 would be chosen to have to get off, 4 people volunteered, was holding my breath to be “picked off” when the 4 people were let back on and we took off an hour late. the flight steward spoke so unreasonably fast you couldn’t understand a word she said and she had an overall bad attitude....very disappointing from United"
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
缺點： "United made me check my carry-on and would not transfer , so I had to wait for it and missed my connecting flight. Then I rebooked on a later flight which was cancelled due to weather. So needless to say I did not get to Ottawa and had to purchase a hotel room in Newark. United is telling me I may not get on another flight until tomorrow night. I am very disappointed."
優點： "No one booked the aisle seat and for the first time in 10 years I flew comfortably!"
缺點： "We walked from one end of terminal C to the other after already having the gate changed twice!"
缺點： "Sinister manager at denver, inconsistently executed ski bag policies. we bought the extra legroom seats, only to find we were placed in separated middle seats at the back of the plane. When we spoke to a flight attendant about the mistake, she told us we could get off the plane and complain to the front desk...."
優點： "Relaxed flight- no issues with boarding. Very close gate transfer"
優點： "Good crew!! Entertainment screen not as good as SAS"
優點： "Cannot rate the food as I didn’t have any."
優點： "Excellent crew."
缺點： "Tight quarters."
優點： "fast take off and good service."
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "Spacious seating with no one next to me"
缺點： "No entertainment"
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
缺點： "Very early in the morning We had to drive to Chicago to catch our flight to Sarasota. (Since our flight was delayed over 2.5 hrs) So since our car was in Chicago, we did NOT take the flight to Peoria."
優點： "united over book. i got boarding pass but no seat number. United charge me $400. I want me money back."
缺點： "No room for bags"
優點： "On time; crew was fine."
缺點： "The plane was HOT! It's not pleasant to be packed in like sardines in uncomfortable seats and HOT!"
缺點： "I asked a flight attendant for headphones. He nodded and never returned."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "Movies on personal device"
優點： "Great experience"
優點： "the crew , the services ."
缺點： "They don't respect their seats . And they let seat a strong smoker on my side and his seat was begin me . 3 costumers don't seat on their own seat all mix it aaaggghhhh"
優點： "It went good from Jax to Geneva but returned from Newark to Jax flight was delayed and plane was overbooked small plane very uncomfortable"
優點： "The flight left on time, was uneventful, and arrived early."
缺點： "There was no USB or in flight entertainment"
優點： "Crew was great"
缺點： "Plane was really noisy and made a weird noise during takeoff and landing. Sad thing was I had to board the saw plane from San Francisco to St. Louis as well!"
缺點： "Wifi should be free"
優點： "Board on time Friendly staff Pilot said hello"
缺點： "Very loud inside cabin. Louder than usual I should say. Seats a little snug. Also, was trying to sleep and attendant woke me up twice. Once to ask if I needed a beverage. Another time to see if I had trash."
優點： "Airline attendants were friendly and attentive."
缺點： "I sat in a window seat, yet had no window. I travelled with two other people, and none of us were able to sit together. The seats were more cramped than any other plane I had been on. The light above me was not even strong enough to illuminate the words of the book I was reading, so thankfully there was still some sunshine. There was also no in air entertainment, which I feel like is usually a standard on most planes nowadays."
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
優點： "Norfolk is always good and professional"
優點： "Efficiency. We left the gate early and arrived even earlier. Seats were comfortable enough for me to fall asleep in, enough legroom too."
缺點： "Maybe I missed it, but a little sign on every seat said there was a power outlet between the seat, but I didn't see one."
優點： "There was a 30 minute delay, but we managed to get to Chicago close to on time."
優點： "Kind and caring flight attendants and pilot"
優點： "Flights were on time, no delays."
缺點： "Three hour Houston delay; I accepted a change in scheduled flights with less delays and $300 compensation, but the offer was withdrawn without explanation. And had to switch seats in the first leg to redistribute weight."