SRQ - TPE
優點： "Delta service and comfort is always excellent."
缺點： "All is great just keep it up"
優點： "I wish the airlines, all airlines would keep the middle seat vacant on all flights!! Such a comfortable feeling and flight. I’ve flown multiple times this summer during Covid, having that middle seat vacant has made traveling by air for me a very good, comfortable thing again. Don’t ever go back to packing us in like cattle car flights!!"
優點： "Crew was friendly and engaging"
缺點： "I wiped down my seat area to clean it. It would be nice to know what Delta is doing as well."
優點： "Crew was super amazing and friendly! Very good service also!"
缺點： "No seat back entertainment.."
缺點： "The cabin was a little cool for me during at least half of the flight"
優點： "Leg room in comfort +"
缺點： "Removal of food trays could be done sooner"
缺點： "A lot of turbulence"
優點： "The food and drinks were so lovely, it felt like I was in first class rather than the cheapest economy seat. Great entertainment selection and comfortable seat that let me sleep well."
優點： "Crew was excellent, seats are never excellent"
缺點： "Temperature control. Information about the delay"
缺點： "Small aircraft, 2 seats on each side of the aisle, but that’s what you get when you fly short legs now."
缺點： "Flight delay"
優點： "The flight attendants were excellent, pleasant, and professional."
缺點： "The video system went down for a period of time."
缺點： "Plane was late taking off. Crew did not provide water when requested. They were busy with beverages that they could sell at a cost."
缺點： "Best option across the pond"
優點： "Nothing exceptional stands out"
缺點： "Flight was not on time"
優點： "Clean Washrooms"
缺點： "N A"
優點： "Clean Washroom"
缺點： "N A"
優點： "Even though they were just serving water and coffee. The attendant took it upon himself to retrieve the Ginger Ale i requested!"
缺點： "The seats are tight. but hey its an airplane, what can i expect!"
優點： "Service by crew. I was flying economy but it was par to business class."
優點： "Was upgraded to Comfort Plus after they had no seat for me on the plane"
缺點： "We booked with Virgin however flew with Delta and we were not alerted to this. We booked with Virgin for a reason. They also did not have seats for me when I went to check in on both flights and I had to negotiate seats before boarding. Very disappointing."
優點： "Delta does an overall nice job."
缺點： "Food is OK. Service is friendly though. Comfort + was nice. Bathrooms were not great, smelled, could use a refresh."
缺點： "Better food and more water."
優點： "Seating was fine"
缺點： "Did not have a wheelchair waiting for my wife when we arrived in LAX"
缺點： "Overall it was a great fight on time boarding. Earlier arrival to norfolk than advertised Excellent crew. This is my 3rd time flying Delta I’m impressed."
缺點： "I fly regular this was an excellent flight"
優點： "None of it"
缺點： "Everything. Can it please leave on time for once"
優點： "The crew were fantastic. Departed on time, arrived 40 minutes early."
缺點： "Delta One is a bit jaded on this flight."
優點： "The crew were good."
缺點： "The flight was delayed taking off. The crew tried to make it up but it was 90 minutes late in the end - I almost missed a connection. Seats were ok."
缺點： "Had to collect & re check luggage between flights. Couldn't they have been transferred to the next aircraft?"
優點： "It was a quick service"
缺點： "Better food"
優點： "The crew was excellent"
缺點： "We had mechanical problems and had to come back to Atlanta, get off our plane and get on another one"
缺點： "Crew could have proactively provided more water. I was really thirsty mid-flight and had to stand up and ask for water myself."
優點： "The crew and comfort was ok"
缺點： "The snack options coming from us to aus were only packets of crisps/chips and apples and cranberry juice."
優點： "Very friendly cabin crew. Comfortable and food was good and drinks and water was plentiful. I would highly recommend Delta for transatlantic flights,compared to so called 4* airline Aer Lingus, then Delta are a 6* in comparison"
優點： "Friendly, efficient crew"
缺點： "Uncomfortable seat in 1st class. Poor quality video screen, too small, too far away, poor sound."
優點： "Dinner was good, entertainment also"
缺點： "Thought thecComfort Plus seats were not as good as Air Canada. Air Canada also serves Premium Economy the same good and drinks etc as Business Class. Did not feel special in Comfort Plus. Sorry just my comparison and opinion"
優點： "I wish they serve real food instead of snacks for 4hours flight and I wish luggage check in will be included since it’s international flight."
優點： "Everything was great everyone was fantastic. F"
優點： "Crew were nice. Flight itself was short. Was quick boarding considering how busy the flight was"
缺點： "Plane was very old. Seats were rigid and not very comfortable. No entertainment. Just basic really."
缺點： "The flight attendants were unfriendly, condescending. They seemed unhappy about having to serve people."
優點： "Pilot welcome to the plan was very nice seats was comfortable food was good"
缺點： "Crew attaitude is not really pleasant with passengers"
優點： "Check in Denver super helpful Gate staff hustled to turn around flight Flight crew excellent"
缺點： "Flight delayed, almost missed international connections"
優點： "Staff was attentive and pleasant. Seat was comfortable, good knee room. Left and arrived on-time. Good experience."
缺點： "Reclining seats need to either go away, or be built so that reclining takes leg room away from the person reclining. Why should I be punished for a rude passenger in front of me who decides to punish me by reclining their seat?"
優點： "Waiting in the departure lounce was ok"
缺點： "Boarding was kind of stupid Delta is boarding in Zones and starts at the front instead of starting boarding passangers sitting at the back of the plane and moving forward NO they do it the wrong way and due to that boarding takes to long and makes you frustrated."
優點： "The flight for getting us therw"
缺點： "No food and no entertainment"
缺點： "It's KLM. What else do you need to know."
優點： "Pleasant crew. Appropriate and efficiently served snack."
缺點： "Boarding and disembarkation were slow."
優點： "Staff were professional and polite."
缺點： "Despite zone boarding, boarding and disembarkation were very slow. Passengers like me with flight connections were very anxious regarding missing these."
優點： "Planes were on time and connections made."
缺點： "One bag delayed as not put on flight and food could be better."
優點： "very nice crew"
缺點： "my bagfage was lost"
優點： "Seats were super comfortable, bigger than most planes with extra leg room. Food was excellent and fresh, amazing Dutch cheese sampler was divine. No nonsense staff who had all connecting flight info on hand when we arrived in Abu Dhabi. KLM staff were friendly and efficient. Fabulous airline."
缺點： "Travelled business class and was ace experience"
優點： "Entertainment was amazing"
缺點： "Seats a bit hard"
優點： "The entertainment was amazing"
缺點： "The seats were a bit hard"
優點： "The crew are amazing! Attentive and friendly."
缺點： "The seats could have been bigger."
缺點： "We had 4 hour delay causing a stop over at 3am. So yeah"
優點： "Nice aircraft"
缺點： "Unexpected refueling stop. 2 hr delay Lost connection Reached destination after 18 hr delay"
優點： "quick/efficient boarding - good staff - good food - easy flight !"
缺點： "the connecting times for klm seem to be very close - if your running late to start - you may not make your next one -"
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
缺點： "If only there was a way to be able to lie down and sleep - you would be pioneers in aviation"
優點： "Crew were great, food, entertainment, seat and everything else was great as well."
優點： "The crew were very nice, food was tasty, seat comfortable and the entertainment great as well. Will be flying KLM again soon :)"
優點： "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
缺點： "No downsides at all"
缺點： "Inflight was better than I expected. But needs upgrading air crafts."
優點： "Everything OK"
優點： "MCR airport Mert & Greet parking was smooth and efficient."
缺點： "Flight was delayed 2 hours due to bad weather. Additional baggage payment to Air Baltic did not show up on the KLM system and we had to pay again. Nowhere to address this with Air Baltic even in Tallin. Handlers seem uninterested and refer us to ‘the website to address the issue.....’"
缺點： "Having to change my seat to accommodate a rude belligerent passenger, who had taken my seat, refused to move until spoken to by steward. She then made my flight a nightmare, until I let her sit in my aisle seat. Even then she was not satisfied, she abused me the whole flight damaged the screen so I could not use it until the steward fixed it. Demanded that I except any and all alcohol to give to her to drink. When I am tea total she then continued to abuse me. I asked the steward to move me he just shrugged his shoulders and said there was nowhere else. This is definitely my the worst flight I have experienced."
優點： "Efficient boarding system, clearly signposted. Professional staff"
優點： "Very friendly onboard personnel - I really had kind of homy feeling."
優點： "Great service"
優點： "Good flight, arriving well on time."
優點： "Food and staff behaviour"
優點： "Short flight with good communication."
缺點： "Nil to complain."
優點： "The aircraft was clean"
缺點： "The food was terrible, wifi was extremely expensive (Delta had free messaging over their wifi)"
優點： "All cabin crew were courteous. Refreshments were light. Check stuff were helpful, they did devise that the flight was full and due to space hand luggage would prefer to be put in hold free of charge. We did not have any problem with this. Plane was clean."
缺點： "Service was a little slow going through the gate, it seemed to take a while for everyone to get on board."
優點： "The staff was very helpful and professional. Promp response to calling for attention."
缺點： "Wish there was better lumbar support for the seats. The food could be a bit more exciting with simple addition of lime pickles. Overall can not complain for economy standard!"
缺點： "Bit cramped for space"
優點： "Flight crew; legroom even in cheap seats."
缺點： "Exceptionally unhelpful customer service when asking about extra kilos/bags. Just quoted the online info back at us. We simply wanted to know how much would be charged if the bag was 1-2kgs overweight. We could not get a straight answer, just quoted the unclear company policy. Extremely frustrating and annoying. KLM offer a superior flight experience - it is a shame their terrestrial customer servic does not match it!"
優點： "Comfortable seats. Warm plane with happy staff."
缺點： "Maybe a second sandwich option for food, not everyone likes cheese."
優點： "Helpful and smiling cabin crew."
優點： "The food and the punctuality"
缺點： "The technology in interteiment is not touch screen"
優點： "Everything. A truly faultless experience!"
缺點： "It was announced I can choose between fish and chicken meal but when I requested for fish meal, I was told it’s finished. My seat was 21, and it surprised me. If something can be changed about that then your services would be much appreciated. Thank you."
優點： "The supplied pack of toothpaste/toothbrush"
缺點： "No proper info regarding cancellation. Staff was unfriendly and abruptly responded to passengers."
優點： "had problems checking in , in that I was charged for a suitcase! I have since checked my paper work and found thad that I had paid for a case! I will follow this up when I return to the UK"
優點： "Cabin crew very pleasant"
缺點： "Lost our bags, little sympathy from staff"
優點： "Easy Boarding"
優點： "good service"
優點： "The included snacks and the seats."
缺點： "Flight delayed by one hour which meant I missed by train at Southampton by 10 minutes and subsequent bus connect home. Next bus would have been 2 hours later so 45 minute walk home from train station. Didn't bother with food offering, put off by that supplied from Hannover to Schiphol."
優點： "The cabin crew, the flight and communication and the cleanliness of the plane."
缺點： "It was really unclear which desk to use at Birmingham airport to check in. It was extremely stressful for a first time flier as I had no idea what to do - the desk location wasn't marked clearly and when no staff were there it wasn't clear that the desk was open."
優點： "The crew were lovely and welcoming. We was given snacks and drinks on the flight which was great. Take off was a bit delayed but boarding was smooth. Couldn't complain about the comfort as was only just over an hours flight."
優點： "Staff superb. They even surprised us with an exit row and a gift for my partners birthday! Amazing. Samantha and Dennis also took time to come and personally wish him a happy birthday. A lovely touch. This airline runs like clockwork. They are just great. The sandwich and stoop waffle are nice too."
缺點： "There is a bus to the plane, so that takes a bit of extra time but they are very well organized."
缺點： "Not much leg room (and I’m only 5’8’’)."
缺點： "Availability of on-board meals, I wasn’t able to purchase anything. Nothing available from the lunch menu even at the exact lunch time, in a +5h flight. Truly disappointed"
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
優點： "Upgrade to economy plus"
缺點： "Sits not suitable for long distance travel"
優點： "Crew was kinda rude"
缺點： "nothing much"
優點： "The cabin crew was horrible. When serving refreshments during the flight, I was ignored repeatedly when I asked for a soda. My wife sitting next to me, and the other passenger on our row were served. I asked the flight attendant 5 times for a drink and never received it."
缺點： "fire the flight attendant, and find somebody who cares for their customers."
優點： "Crew was great. The landing in Memphis was exceptionally smooth."
缺點： "The seat was ridiculously tight, and I am a very small person. There was no room for my carry on above the seat, and under the seat made it so there was no room for my legs. Also, we sat on the runway for an hour on the return flight before taking off."
優點： "We had a two hour delay due to mechanical issues. Long time to fix it,"
優點： "The tv worked and the flight got in early."
缺點： "The crew was not very nice, the flight had duplicate seat bookings, attendants kept bumping my seat and waking me up, the crew was not strict on take off/landing policies, so the guy in front of me was basically in my lap when we landed."
優點： "I didn’t die in a plane crash."
缺點： "They missed the connecting flight the day before, so we had to fly out the next day on a flight that left ~1 hour late. I know the staff is doing what they can so I blame the execs making millions because they’re typically the real problem anyway."
缺點： "The uNited app could not stream video well. The connection was too slow. Too much buffering."
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
缺點： "United made me check my carry-on and would not transfer , so I had to wait for it and missed my connecting flight. Then I rebooked on a later flight which was cancelled due to weather. So needless to say I did not get to Ottawa and had to purchase a hotel room in Newark. United is telling me I may not get on another flight until tomorrow night. I am very disappointed."
優點： "Good crew , on time boarding."
缺點： "Entertainment system didn't work for a whole aisle. Crew didn't even acknowledge that it was not working."
優點： "People who help me with my 87 year old mother we extremely thoughtful."
缺點： "I did not like having to exit plane on the tarmac. It was difficult for my 87 year old mother, and the if the weather had been bad this would have been very unpleasant and extremely difficult for everyone!"
優點： "fast take off and good service."
優點： "It was typical of experience you get these days."
缺點： "All met expectations."
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
優點： "The entertainment selection was great!! The crew was great!"
缺點： "It was SO hot on plane, I was miserable the whole flight. It started out with a delay on the tarmac due to the air conditioning not working. We had to wait for maintenance to fix that. That wasn’t a big deal to me. We didn’t have a connecting flight to catch, so we were understanding....things happen. The problem for me began when HOT air was blowing on my legs the WHOLE flight. I was miserable! They only had pizza for purchase which did NOT sound appetizing in that heat. It was a terribly long flight and I was so happy to land and get off!!"
優點： "boarding very easy"
缺點： "no drinks ir snacks offered"
優點： "I like that the seats"
缺點： "Only one bag of pretzels lol"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "Good fare"
缺點： "Flight attendant chided me for not reading menu beforehand. On one of the flights I had to shout out to thrm to even get a drink since they didnt stop at my seat. No space for a bag on the aisle seat on the 777."
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
優點： "Overall this was an pretty average flight. The planes were on time and the service was good"
優點： "The crew we're very friendly and professional. They took the time to fix the plane instead of flying a plane that needed maintenance"
缺點： "My flight out of Houston was five hours late because of maintenance. This caused me to miss my connection. The rebooked connection was 5 hours after we landed and still my luggage did not make it. The rescheduled flight was supposed to arrive just after midnight, but because of lost luggage, I didn't get out of the airport until 2 am and missed my ride."
缺點： "Very early in the morning We had to drive to Chicago to catch our flight to Sarasota. (Since our flight was delayed over 2.5 hrs) So since our car was in Chicago, we did NOT take the flight to Peoria."
缺點： "Food was not good"
優點： "Nice food, good crew"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "Movies on personal device"
優點： "I was not pulled off the plane."
優點： "United is very reputable airline with great pilots and safety record. Prior to leaving for Mexico, the plane was examined amd found a 'mechanical issue'. All of the passengers were immediately switched to a different airplane. The safety of the airline and the pocedures used to ensure the craft was 100% was very comforting."
缺點： "I was bothered by the fee to check in 1 bag and the lack of food and ebtertainment upon the return flight from Mexico to Los Angeles. During the entire 4 hour flight, passengers were offered a bag of chips and nothing else, not even for purchase. Thus particular plane didn't have any screen for entertainment. I was most bothered by the baggage fee of $50 ($25 each way ) because the ticket price doesnt reflect an airline that charges for necessary things."
優點： "Air traffic control stopped all flights to Chicago, so my itinerary got changed and ended up taking American Airlines."
缺點： "Because it didn't go anywhere."
優點： "It was great"
缺點： "They canceled my flight without asking me or notifying me. I wad left stranded at the airport when I showed up 1.5h before takeoff to find thru cancelled my ticket. I was forced to buy a very expensive last minute ticket with another airline and got home very late. I am still in disbelief"
優點： "Flight attendants were friendly and welcoming when service was provided. The food was delicious - quinoa salad was unexpected and delicious. Also enjoyed the ice cream at the end of the meal"
缺點： "The flight on the ticket stated it was a Swiss flight operated by United. When we arrived we asked which kiosk to check in and we were misinformed. It would be a time saver if the airlines would educate their employees on where the customer should check in."
優點： "Helpful staff - I was carrying a bag that didn't fit in the overhead bin because of the numerous other roller bags in the big. Flight attendant moved my bag and assured me they were not going to check it. Instead they put my bag in the overhead bin in First Class where there was more room. I felt that they cared and took care of my concern. Great movie/tv selection which helps on a long flight especially when I cannot sleep."
缺點： "Landings were rough. We got there in one piece, but noticeably HARD touch downs."
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
優點： "I liked the view of the airplane and i liked the assitant are really nice"
缺點： "There was no tv and the food was a little bit"
缺點： "It was a new plane but it was extremely uncomfortable. The chairs were so stiff."
優點： "Overall it was a great trip. We left a little late a both connections, but arrived on time so that's good."
缺點： "The only thing two things I'd change would be our plane arriving back the Kalamazoo on time. It wasn't even in Kalamazoo very long. The other thing I'd change would be having the two people helping with boarding speak more clearly on the intercom. I seriously couldn't understand much of what they were saying. Also, there's not much select for pop in your store."
優點： "Flight went well, very enjoyablel"
優點： "Good flight. Lots of room."