缺點： "Crew miss my drink"
優點： "checking in at Changi Airport is always a pleasure, helpful friendly staff"
缺點： "the food is disgusting"
優點： "Superior standard"
優點： "Crew, food, time all great."
缺點： "WiFi did not work. Flight data unavailable."
優點： "Amazing services and foods"
缺點： "The business class seat was great"
優點： "Seats are spacious even for economy class."
缺點： "Security screening very slow"
優點： "Flight was full but crew was attentive and very pleasant. Star Alliance Lounge at LAX had a good variety of food and drinks - Asian, western, small bites, snacks; red, white, bubbly and even a bartender who'll mix up cocktails. I love flying SQ."
缺點： "For a premium economy service, it was really good."
優點： "crew were very friendly and helpful. flight was one of the best i’ve had"
缺點： "boarding at sydney was very confusing"
優點： "I like everything in Singapore airlines"
優點： "Great seats and efficient service all round."
優點： "Good boarding, good arrival gate"
缺點： "Old plane, entertainment system is very old and screen bad"
優點： "Crew were very good. Cabin was also much better than Qantas premium economy cabin."
缺點： "Had premium economy seat. Not the most comfortable on the tailbone for some reason."
優點： "Entertainment system ok"
缺點： "Change if gate 30 minutes before departure and no info at old gate. New gate very far away, terrible for old people."
優點： "The crew, their professionalism and wide variety of entertainment."
缺點： "Air-conditioning was not working properly in the cabin and it felt warm. Seats are a tad uncomfortable and not wide enough on the 777."
優點： "Foods. Drinks. Entertainment."
缺點： "Nothing. Everything’s so perfect!"
缺點： "Transit time is good for way too tight"
優點： "The crew was great as usual. The food was good"
缺點： "Better seats - really uncomfortable with a packed plane and wailing infants even when seated quite a few rows away."
優點： "everything in suite class"
優點： "Friendly staff Good customer service"
缺點： "There was nothing i dislike"
優點： "lot of turbulence, uncomfortable ride"
缺點： "entertainment system was good"
優點： "The plane was new. The in flight entertainment system was good, although I never got to experience it fully because the Flight attendant kept switching it off, as I had paid extra (an arm and a leg) for a “bulkhead seat”"
缺點： "The service was beyond awful! The Flight Attendants had a “could care less” attitude. I had special ordered a meal, and they gave me the wrong one. I did not want to make a big deal, so I just ate it. Then they did not offer any beverages when the meal came! I literally had to beg them to make me their famous “Singapore sling”. Shocking really!!. When I had my coffee, my request for cream and sugar went ignored THREE times. Finally they grudgingly gave me only cream, rendering my coffee undrinkable. .....And the list goes on. Never ever will I travel on this horrid airline again!"
優點： "Seating was spacious, crew was attentive. Boarding was efficient."
缺點： "The food choice was not pleasing to me."
優點： "Seats are big as old plane"
缺點： "Very old plane, entertainment system therefore very old too. Service was slow, 2 hours after start till they serve dinner, another 1 hour to clear. No special boarding for staralliance gold members"
優點： "Great service!"
優點： "With Singapore Airlines the service is always good I actually paid extra to fly them after three weeks in India"
缺點： "Older plane with a fair amount of broken down details Plugs don’t all work, magazine pocket had rips, etc.... could be that they allocate resources to different markets"
優點： "They treated you like you were important and really took care of my every need"
缺點： "Getting on a cattle car to go to another terminal and then get in line again to go on the plane"
優點： "Flight time"
優點： "Food, service"
優點： "Boarding was better handled in Singapore - but then that’s Singapore! All very smooth and French champagne served on the flight all the way home! The Kayak website is excellent and I wouldn’t hesitate to use it again - $1,000 cheaper for the flight from Moscow to Singapore than what I could get direct from Singapore Airlines! Well done Kayak!"
優點： "all of SQ"
優點： "Crew very friendly"
優點： "So good to get on a flight where I can fit in the seats..."
缺點： "Cabin little bit cold"
優點： "Punctual flight with friendly crew."
優點： "everything good"
缺點： "need new toilet"
優點： "Cabin crew was top notch - even in coach they could not be more accommodating and customer friendly. US airline flight attendants don’t even come close to this team that truly serviced the cabin for 8 hours continuously without the typical hiding in the back of the plane and chatting. Very encouraging that genuine care in the air is very much alive and well on Singapore Air! I will fly them every chance I get!"
缺點： "That my flight had to end and I know my next US airline flight won’t come close to this kind of experience! Air travel doesn’t have to be a cattle herding process with peanut treats on cross country flights - shame on the US carriers - I strongly suggest they fly Singapore Air to see what true customer service feels like!"
優點： "Consistency of high quality service. Beef goulash in economy was surprisingly good!"
缺點： "Impatient Caucasian passengers trying to squeeze past. Maybe put them further back next time! :-)"
優點： "Spacious and clean"
缺點： "Crew wasn’t attentive. Brought wrong order, forgot order, walked by hurriedly and hit passengers. Empty sauce on the Tray- when asked said it was for presentation!"
優點： "Spacious and comfortable bed."
缺點： "The food wasn't that great. Average at best."
缺點： "With no food preferences specified, it takes a significantly longer time to get your meal as there are a lot of people who have special dietary requirements on certain routes."
缺點： "Little or no room in Economy"
優點： "Spacious economy class seating and great service"
優點： "Very organized"
缺點： "Seats could be a bit more comfortable in premium economy"
優點： "Excellent service"
缺點： "Very poor on board entertainment"
優點： "Efficient, comfortable."
優點： "Services, the Care and the Concern!"
優點： "The crew from Kili to DarEsSalam was tired. A fresh crew worked from DarEsSalam to AMS and they were great."
缺點： "The boarding process was chaotic. The passengers in the first boarding group had to fight through the crowd because there were no boarding lanes."
優點： "Food was great, movie selection too. Everything was great except for I couldn’t really get comfortable to sleep"
缺點： "Not sure how to make the seats more comfortable. I have some back issues though. However, some of my travel companions slept right through the flight."
缺點： "The only complaint I had was that it was very warm on the flight (and I usually get cold on flights), and in the seats we had there weren't fans above the seats. A few rows up they had fans, so apparently you have to pay extra for air... This wouldn't be a big deal on a short domestic flight, but for an international flight it was a long time to be uncomfortable!"
優點： "Impressive service... amazing crew, very friendly and professional"
優點： "Crew good and seat OK but not exceptional for business class"
缺點： "Food was average - main course could have been better. Range of movies ok but not great"
優點： "The crews were pretty great!"
缺點： "The regulating of the temperature."
優點： "Great crew."
缺點： "Ran out of business class meal. Substituted a Econ class."
優點： "The crew was pleasant"
缺點： "Baggage checkin & flight boarding was slow & disorganized."
優點： "The crew was amazing, flight on schedule and good entertainment."
缺點： "Space is just reasonable on a long flight, even if there's seats more spacious that you could choose if you pay more."
缺點： "There was no wifi on flight"
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
優點： "Crew was nice and efficient"
缺點： "Economy seats don’t recline enough."
優點： "Smooth flight."
缺點： "Seat a little cramped."
缺點： "wasn't able to take the flight since I missed it"
缺點： "Very slow service at checkin, was not even available when I arrived at the airport"
優點： "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
缺點： "The movie options, as well as music and TV options were limited. There were no electrical outlets."
優點： "I am so grateful to have been provided delicious and filling vegan meals on this long flight. Thank you for offering a dietary option that is compassionate toward animals and contributes less to climate change! Now if only the planes were powered by clean, renewable energy... Hopefully that will become a reality someday very soon! Oh, and also the crew on this flight was exceptionally kind and helpful. Thank you so much!"
缺點： "I did not enjoy the turbulence, which I suppose is unavoidable. More importantly, I felt quite guilty about the greenhouse gas emissions of my flight. I have decided to cut down on my air travel as much as possible as a way of reducing my carbon footprint."
優點： "The crew was fantastic! Our needs were constantly being met and just about the time you thought you might want a snack or a meal, the attendants were already heading down the aisle. Because of an allergic reaction, I asked for ice a number of times and the attendants were more than happy to meet my needs."
缺點： "The seats were very close together. The trip from New York to Amsterdam seemed a lot more comfortable than the return flight. The food from NYC JFK was better than the food from Amsterdam. The movie selection on both flights was a little disappointing."
優點： "Able to fly direct to ansterdam"
缺點： "Have to lay over on the way back. More expensive than other airlines."
優點： "Nice to have a wrap for the snack."
缺點： "Would have preferred boarding by row - back of the flight first so would have been more organized."
缺點： "Super delayed. Could have fixed the issue BEFORE we were sitting on tha plane for TWO hours"
缺點： "Unaccompanied minor flying to Lisbon overnight. Bag was lost. No real effort to assist. Bags of unaccompanied minor should be treated with priority."
缺點： "After more than two hours of delay... Initially the flight takes off was at 8:35... Then 21:20... Then 21:50... Then 22:10. Finally we took off at 22:40... Refund our money klm..."
缺點： "Missing wheel chairs swrvice lounge far away no food option just lame klm tipique"
優點： "Decent seat size. Sorta slept the whole flight."
優點： "The crew came to get me from the arrival gate to get to the departure gate since our plane was delayed. It helped to know that the airline was checking to make sure we made the flight."
缺點： "I did not get my luggage in Nairobi. The delayed flight that was the most likely reason it did not get to the connecting flight to Nairobi."
優點： "Service impeccable!"
缺點： "They have one line of executive class after the kitchen and toilet, is very noisy."
優點： "Flight was delayed for three hours and was a very stressful flight"
缺點： "Flight was not on time and got to destination very very late pier management of aircrafts"
優點： "Comfort economy well worth the extra."
缺點： "KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Also, really tired of the fake business class on these flights..."
優點： "great choice of entertainment content, friendly crew"
優點： "That we didn't crash"
缺點： "Being delayed and missing my connecting flight. No entertainment onboard (for hours and hours)."
優點： "The cabin crew were fantastic and funny"
缺點： "Tiny seats"
優點： "Same as above"
優點： "It was a short flight so it was O.K."
缺點： "Boarding was odd. Go to airport early and counters were not open, did on line check in so was able to avoid the self check in at airport. Also self check in luggage seems confusing with no ground crew to help. It didn't affect me but lots of confused passenger."
優點： "KLM fed a sandwich even though the flight was only 2 hours. The crew was pleasant. Getting through the Amsterdam airport to catch a connecting flight with only an hour to do so was no big deal. Airport staff was pleasant and helpful."
優點： "I ended up getting home with less delay than originally predicted. I guess that's a good thing Also delta customer service was super polite and trying to help when I called"
缺點： "Delay again... seems to be pretty frequent on KLM flights at least on the ones I flew with in the past 4 years... this time it was 3hours wait due to a technical issue... no alternative flight option and we ended up getting a very old plane as a replacement. In addition people at info terminals are disorganized and not kind at all.."
優點： "Except for my negative comment, a good flight."
缺點： "I paid extra for a window seat, but due to the poor alignment of the seats with the actual windows, I actually sat next to a wall! Nol much to see out of a wall. If KLM are going to charge extra for a window seat, then they should make sure there is a window there! If the seat had actually had a window it would have been an excellent flight."
優點： "The flight crew were kind, polite, and attentive."
缺點： "Bussing to the plane was a bit odd, but the crew remained organized in doing so. When we arrived to the plane, they had both entrances open so that those sitting near the rear of the plane would enter from the back. Plane was a little chilly, but I have come to expect that one most flights."
優點： "Captain was updating us with the delay status."
缺點： "You have to be gold to get the priority boarding. In other countries I can do it with my silver status."
優點： "Almost missed flight due to line at customs and having to pick up suitcase and check in again, they did wait for me though"
優點： "Flight was delayed by over three hours."
優點： "The service of the crew onboard"
缺點： "Entertainment not to many recent movies and the boarding process was a little bit confusing."
缺點： "I had booked a paid seat with extra legroom, but at check in the seat was given to another passenger"
優點： "Crew was excellent explaining about the (short) delay."
優點： "attentive on the plane"
缺點： "the checking in took very long not enough staff for the amount of people."
優點： "During my first flight from East Midlands England to Amsterdam I lost my baggage by another airlines and the KLM crew was very dedicated and supportive until they found it and check in for me... Many thanks and I wouldn't forget it."
缺點： "Me quede un dia completo en Panama en el aeropuerto."
優點： "Very good flight.I recommend it to everyone."