優點： "The Captain was courteous and the flight itself was good."
缺點： "There was a barking dog on the flight that was very high pitched. The stewardess was not polite, kept repeating herself and her voice was like the teacher you never wanted to have. The WiFi did not work. We had to wait for a gate approximately 30 minutes when we reached DFW."
缺點： "typical poor computer jet poor experience. Now no service"
缺點： "Hard landing on arrival in Philadelphia."
優點： "The crew was great! Very accommodating"
缺點： "Better control and seating of families with little kids."
優點： "It was quick."
缺點： "The plane could have arrived on time, made sure everything worked fine, and got me to my destination like they said they were going to... instead, stand by for a different flight was not what I paid for... but it is what I got."
優點： "Crew were very friendly"
缺點： "AC power. Seat back TVs."
優點： "Great attend ants"
缺點： "Debbie in Business Class made the trip even more special than ever! 1. Congratulated everyone on board for thanksgiving for those who follow that tradition 2. Spoke so kindly on the PA system in both English and fluent in Spanish 3. Kept my coffee hot fresh and always was smiling even those had to work on a holiday We will always fly AmericAn because of flight crew like Debbie..... 1000% super star for AA!!!"
缺點： "We landed early and had to wait 45 min on the runway."
缺點： "I didn't the pilot pushing the American Airlines credit card and having the crew walking down the aisle trying to pass out applications."
缺點： "Turning on all cabin lights at 1am to do a beverage service was absolutely insane."
優點： "Crew was very good"
缺點： "Less gate changes"
缺點： "Just about everything"
優點： "on time departure offered a beverage and snack"
缺點： "we had to circle phila we had to wait for our gate"
優點： "The entertainment options"
缺點： "The crew barrels down the isle with the cart on am already cramped plane. LAX construction consistently causes ridiculous waits on the tarmac after landing. The deplaning process was super slow."
優點： "Everything was great and we arrived ahead of schedule."
優點： "It s american!"
優點： "I liked everything"
缺點： "Our 5:30am flight was delayed for over 4 hours causing us to miss our connection. So by the time we got to our destination we had wasted the entire day. This was a loss of an entire day of our vacation. This was our first time traveling with American. We will never book with them again."
缺點： "waiting on runwat for 30 minutes"
缺點： "I didn't like that it was delayed. But it was not their fault because it was the thunderstorms that held us up."
優點： "The flight crew was nice. They kept us well hydrated."
缺點： "I expected more from the in-flight entertainment on a 6 hour flight. If I had known I would have brought my own tablet and watched the free in-flight movies that were offered via free Wi-Fi."
優點： "Easy checking with great Customer Care. Made my trip enjoyable. Will use again in July..."
優點： "Flight attendants"
缺點： "Very cramped searing"
優點： "Not a thing plans got changed I had back surgery"
缺點： "That my plans got changed"
缺點： "Well because of some dumb delay we missed our connection allowing us to be given new tickets for two more connecting flights. Which is absurd."
優點： "The crew was great! They did big effort to speak in Spanish! And also they are kind in every thing!"
優點： "Crew was professional, flight was smooth."
缺點： "Plane was old. NO in-seat power, no USB chargers, no in-seat entertainment. TV monitors in the aisles? Is this the 1990s? One crappy movie? The "headsets" are a joke. Too many announcements - and I don't like it when they play movie trailers, commercials, etc. over the sound system. The food was horrific. I wish American Airlines would charge $20 more per ticket and provide some reasonable food. Everything just screamed LOW QUALITY. Lucky I had brought a sandwich and some snacks with me on board. The food was so bad that I didn't even touch it. They should just eliminate the food completely and tell people to bring their own on board."
缺點： "3h delay for maintenance, missed my connection, added 12 hours to my travel time."
優點： "The beauty that is Oregon."
缺點： "The fact that AA had an issue with THEIR plane which caused me to miss an already booked connecting flight. I ended up spending SEVEN hours in Phoenix waiting for a different flight to take me back to Tampa. The least AA could do is offer to pay for my supper or even a snack ANYTHING would've been nice. It's called customer service. I understand things happen that are out of our control, I also understand what it is to help make people whole or happy."
缺點： "Cancelled flight. Booked on another 2.5 hrs later. Seating not until the last moment. No human touches... all mechanical / perfunctory."
缺點： "AA used a ground hold in ICT. Was told connection to Flint would not be a problem. When I got off of plane in Chicago the flight Flint had already pushed back. Could either wait for the next Flint flight that would get in at about midnight and risk not having a rental car or take an earlier flight to Detroit and pay $85 for dropping rental car off at Flint."
優點： "The food and entertainment were adequate, and the pilot did a good job of communicating the status of our delay."
缺點： "Takeoff was 2 hours delayed because we were waiting for the first officer. Surely this could have been anticipated and resolved earlier. The crew was inappropriately familiar with the passengers. We are not friends, and I prefer a bit of professional distance. The seats are designed for VERY tall people; my feet were swinging, as were those of everyone in my row. It was quite uncomfortable."
優點： "Arrived early and flight wasn't packed."
缺點： "We sat on the tarmac after landing for 40+ minutes."
優點： "honestly, all I can say is that I like that I arrived...? eventually? four and a half hours later than we were promised, despite the beautiful weather?"
缺點： "I didn't like that American Airlines had not staffed our flight, so we waited for 4.5 hours for a flight attendant who would be able to complete the flight crew so we could leave. They kept delaying the flight, 5 minutes at a time, for 4.5 hours. It flew out of LGA, it was a 9pm flight. The airport food sources were closed, and AA kept us until 1am-- no food, no internet, and, because LGA has terrible cell reception, no phone service. Once we got on the plane, everyone was really hungry, and the plane had no snacks. No entertainment because the TV system was broken. It was just a miserable experience. I regret trying to save $20 by booking that flight. I have had nothing but terrile experiences on American Airlines-- NEVER AGAIN."
優點： "That we flew over the Atlantic safely. Pleasant enough crew."
缺點： "Very old airplane , the ones with a screen TV in the middle of the airplane."
缺點： "Old plane with no tvs or power source for a 5 1/2 hour flight. Dirty plane too."
優點： "Quiet. Overnight."
缺點： "no meal, no internet."
優點： "Great friendly crew for 7 am on a Saturday morning."
缺點： "Tarmac delay upon landing because of runway constr"
缺點： "Maintenance delay caused me a 4 hour delay getting home on a work night. Going to be a long day tomorrow. Switched connector to United."
優點： "The service was great"
缺點： "No TV or WiFi"
優點： "Free military upgrade was awesome. Thank you AA. In flight entertainment was good because it was free. And thank you for the USB outlet, now if you could just do that for ALL domestic flights i would never fly anything other than AA. Also, my connection was late and AA held the flight for me and 11 others to our final destination to Honolulu. Thank you American Airlines."
缺點： "Some of the flight crew were awesome, and some reminded me of my 3rd grade teacher. Overall good but not great. Nothing to really complain about though."
優點： "Polite and professional"
缺點： "The flight left late but the delay was made up for in the air."
優點： "Flights were on time and had excellent in-flight entertainment"
缺點： "No drink services are provided on these flights. Unsure if that's specific to our flights (we took 2 Avianca flights) or all domestic flights in general."
缺點： "Delayed 2 hrs"