Very easy flight and such a relief from the larger busier airlines.
They canceled the flight last minute.
Love the cocktail!! Need more movie choices.
Food options can be better. Not everyone eats beef/ pork
Overall it was fantastic. Would have been even better of the crew had come down the aisle again to offer water. And to give a warning announcement when they were closing the drinks upon arrival.
Flying Hawaiian for 9 hours made me appreciate other carriers and the improvements to the hard product they have made over the past decade. The seats were uncomfortable, made worse by reclining seats that really encroach on your own space. The IFE is slow and outdated; glad they stopped charging for it though. No outlets but there is a USB port that doesn’t really charge much. The crew on board was great, but the on ground staff still are pretty unfriendly (not mean), and boarding was chaotic. The food had small hits amongst some big misses; just because it’s free does not mean it’s good. All in all, still not a fan of Hawaiian, and probably won’t be for a while.
缺點： "If we took the flight. It never happened"
優點： "Crew was helpful and super friendly."
缺點： "Breakfast sandwich needs to be better, not everyone likes pepper cheese."
優點： "I liked how welcoming the environment was. I also liked the wide variety of entertainment."
缺點： "I have many food allergies which meant I couldn't eat a single thing that was served. Also, there was a lot of advertisement."
優點： "Appreciate it was a direct flight. The crew was friendly. However on the return flight after my checked baggage with checked my electric Clippers were not return to buy bag. I wrote several emails and made several phone calls and received no response. I bought a replacement pair but they're not nearly as good. I'm very disappointed."
優點： "seating and personal TV screens was good"
缺點： "limitation of family seating for traveling with kids under 2 is not helpful. I would argue that kids >2 can take more time and effort... I was a single mom traveling with a 3 and 6 year old and there were no accommodations made such as earlier boarding or helping us sit together"
優點： "Was surprised to have frequent snacks, fresh water rounds to keep from being dehydrated, pleasant attitudes, enjoyable safety videos that had a sense of humor and kept you watching, great music during wait times, seats in coach that reclined quite comfortably, nice pillows and fleece blankets."
優點： "Crew was super friendly."
缺點： "Poor seat. 5 hour flight"
優點： "We boarded and took off on time. The staff was friendly."
優點： "Staff service was awesome!"
缺點： "Neighbor was rude"
優點： "Service was great"
優點： "Easy boarding at Sacramento, easy."
缺點： "Location of the baggage claim at Honolulu airport, other side of the airport."
缺點： "There were food crumbs on my seat that I had to pick up with my bear hands. Luckily, I brought sanitizer wipes to wipe my hands. I was traveling with my 89 year old Dad and allowed us to board first."
優點： "Have always enjoyed Hawaiian Air in the past, but not so much this time.i"
缺點： "I had requested an asile seat, and was assured that I had one. When I boarded I found out I was in the middle of the middle section. It was very uncomfortable and I did not want to disturb my seat mates to use the restroom. Needless to say it was a very, long uncomfortable flight! Babies in front of us, babies behind us, and a large teenage group that kept the bathrooms occupied, and were very noisy.! The food was not nearly as good as it has been in the past!"
缺點： "I attempted to change my seat but realised there was an upgrade fee. I was then unable to change it back on the way there. The crew gave me the seat on the way there because their system was not working correctly and didn't tell me I would have to pay for it on the way back. Upon my return I was unable to print out my return flight boarding pass without paying for the upgrade."
缺點： "Lost checked luggage; loud, drunk passengers yelling to each other (no crew intervention); constant bumping and jostling (made worse by rocking seats); beverage spilled on my head and down my back"
優點： "Flight staff was pleasant. Ticket agent at the gate got my mom and I a seat together closer up."
缺點： "Flight was delayed by 3 hours leaving Sacramento, I booked seats together for myself and my mom but when I checked in they had us across the plane from each other. In order to get seats together we had to move from row 17 to row 43. The plane was freezing."
優點： "SMF is easy to get in but rental shuttles are slow to arrive early in the morning. HA crew was very good, left gate on time."
缺點： "Online check-in was a disaster, HA’s web site is not easy to navigate. Some how KAYAK messed up the data transfer and our first and middle names were joined together. HA”s web site will not allow the user to charge personal information within 24 hours of travel. Check-in for overseas travel requires passport information, if it does not match your HA profile then you cannot pre-check-in. Calling HA support was no help. Even airport agents could not fix the issue they could at least over ride the information."
優點： "Quick problem solving and excellent service when my assigned seats were not the same on the boarding pass. The awesome safety video from around the islands. The crew was very efficient and kind. The breakfast mea was just right. Milk with good coffee! Especially liked that HA offers plenty of water! Mahalo nui loa!"
優點： "All of the flight staff had wonderful customer service!"
優點： "Quick inter island hop, no problems."
缺點： "I wasn’t able to make seat reservations so my wife and I couldn’t sit together. Short flight so no food or entertainment options."
優點： "30 minutes"
缺點： "They Demanded additional fee for changing to an earlier flight."
缺點： "7 hours of sitting in the airport because of a delay."
優點： "Everyone who works at Hawaiian is super sweet. Very thankful to have such a caring crew."
缺點： "Wish they had a vegetarian meal option, I love flying Hawaiian but I can't eat in their flights. :/"
優點： "On time, wonderful crew, enough leg room in coach"
優點： "Flight attendants were very good to all of us."
優點： "big new Airbus A330 plane with bells and whistles."
缺點： "big plane means more passengers and more time to load, unload and get your bags."
優點： "The flight attendants on this flight were much nicer. They handed out free juice and the flight was nice and quick."
缺點： "Small seats, no outlets."
優點： "The crew was very pleasant and very helpful getting us to our connecting flight to Kona since we arrived late, due to equipment problems leaving Sacramento. A free meal was a welcome surprise."
缺點： "Seats too cramped together."
優點： "Clean plane, good service"
缺點： "Only the coffee - too weak."
優點： "Gate agents were very nice, I had very little time because of TSA being very slow. They helped me get to my flight with a few minutes to spare."
缺點： "There was not much of an option to adjust a cold draft near my seat."
優點： "The crew was knowledgable, professional and curtious to all on board."
缺點： "We left 45 min late."
優點： "Flight crew were very nice and accomodating! From moment i arrived at Sac international airport everyone was very friendly and helpful id definately go hawaiian again"
缺點： "The flight was delayed for 4 hrs!!"
優點： "The service was excellent & what a surprise that food was good and excellent"
缺點： "Seats are uncomfortable"
之前由於疫情的關係，打算不在飛行中用餐，但是到了機場，發現其實情況沒有想像中嚴重，所以現場請check in 服務台的服務員幫忙訂奶蛋素餐，但是我也明白時間太趕，可能沒辦法。所以心想：有就感恩，沒有也能夠理解。 結果，飛機上某位空服員自願把自己的餐點給我吃，讓我既不好意思，但是也非常感動。 感謝他們的貼心和用心。
優點： "Seat is comfortable."
缺點： "Very nice airplane. Ride is comfortable. Processing in immigration is very fast. In 30min you are in the parking lot already."
優點： "I had the economy XL seat and was quite comfortable"
缺點： "Other than earphone (one ear) not working, all others are good. That was the 2nd pair with the same malfunction, so I suggest changing the earphones."
缺點： "Six empty seats in the “emergency row” I was not feeling well and needed the extra space.5 hours into the 13 hr long haul to Taipei, I felt like I was going to hyperventilate, they charged me $120. Bucks for the privilege. Kosher meal was unbeatable."
缺點： "They’re should prepare Muslem food because sometimes people bought tickets airplanes by online. By online can’t request Muslem food."
優點： "Nice space on the seat!"
缺點： "Washroom could’ve been bigger"
優點： "Very great!"
缺點： "Hard to get better!"
優點： "I liked everything about the Flight, and Crew"
缺點： "Flight was delayed but no reason was given or announced."
優點： "crew is OK, Seat is never comfortable for long ride."
缺點： "there is no room for improvement because of limited space."
優點： "The flight"
缺點： "Nothing everything was good"
優點： "Fast and efficient boarding process. Nice selection of movies."
缺點： "Seats (economy) can always be more comfortable."
缺點： "It would be better if the chair a little bit bigger! But overall you still have the best service so far! Thank you very much!"
缺點： "Boarding was slow and tedious. Airline officials did not board according to zones printed on boarding pass. Arm rest in seats were locked in place and did not pivot up to allow using the adjacent empty seat."
缺點： "Seats very uncomfortable. Food awful. For a long flight-impossible to be comfortable."
缺點： "飞机check in always late,机上根本连一人一部电視机都沒有，更何況别希望要看任何电影，食物差。 Tinawaty"
優點： "seats were full configurable, tray table very logical and space all felt useable."
缺點： "the seats in business class as 1-2-1 seating. each seat has aisle access! flight was super smooth, seats comfortable, although the ‘2’ seas had no arm rest on the isle side. took a little getting used to. There was no overhead bin for the center “2” seas, had to share with the outer window occupants, but plenty of room. IFE was a huge screen with great programming. it looked like.a 16 or 18” screen. meal service was above average and wine selection was strong. featuring both old world and new."
優點： "Friendly staffs & price"
缺點： "Not much legroom for economy"
優點： "Service, extra blankets and pillows."
缺點： "Very full flight. A little chaotic in SF airport. Rules for hand luggage different / ended up having to check one bag that I didn’t have to with Alaska Air."
優點： "The staff was friendly for a very late and very long flight"
缺點： "Almost 70% of the plain was stuffed into economy seating while 60% of the economy plus was empty and much more spacious. I feel like optional upgrades should be announced when this is the case, especially for a 16 hour flight"
優點： "The staff was very friendly and accommodating"
缺點： "Food was nothing special"
優點： "Transfer is excellent."
缺點： "Flight delays"
優點： "Flight crew, food very tasty and good portion size, good selection of entertainment, bathrooms clean and well maintained."
缺點： "A little bigger seat and a bit more leg room would be nice."
缺點： "沒有個人娛樂系統 近五小時航程很難捱"
優點： "Crew was friendly and attentive. Wide range of entertainment to choose from."
缺點： "Boarding was done half the plane each, so I stood in line waiting to board for a long time. I also had the middle seat, which was uncomfortable for sleeping. I would upgrade for a window seat next time. There were only meat options for the food, and no main courses for vegetarians."
優點： "traveling with a child on long haul CI's family couch is the top choice."
優點： "差不多要下機才吃到晚餐, 份量十分少.一個76歲的老人家都説不夠."
優點： "Nice, clean plane"
缺點： "Food is the same all the time"
優點： "Food was pretty good (for airplane food), staff was friendly and made sure everyone was comfortable"
缺點： "Great services on board"
優點： "The food, service, and seats were all great in economy. I typically fly UA and China Airline's entertainment system and seat comfort are definitely on par on this 777 when compared to UA's 787."
缺點： "I didn't like that we didn't have a free row since our flight was packed - but that's not really much of a negative."
優點： "good leg room, excellent food, service in Economy better than I've had in some other first class."
缺點： "A350 seat cushions are a little short for us tall folks."
優點： "Great service. Terrific crew."
The staff was attentive, very courteous, nice and well dressed. My family and I had a great experience flying Delta to Seattle and back to Las Vegas.
Just worried about the flight connection between domestic & international in one of the most busy airports, but it turns out fine👍
Screens didn't work. No napkins. No soda. Lots of disappointments.
The passenger next to me was intoxicated and obnoxious. Seat 6B. He also never wore his mask the entire time.
Don’t give me a chair that can’t lean back. I got one in both legs of my flight. And I know I did not select those seats.
Don’t seat 500lb people on regular seats. Miserable flight and will be asking for a refund. Horrendous sat on the floor half the flight
優點： "Feeling Covid safe."
缺點： "More attention to those not wearing masks properly ."
優點： "Pretty straight forward. Clean. Efficient."
缺點： "People wiping down their seats during the flight .... how silly"
優點： "quick easy flight"
缺點： "sockets to charge electronics"
優點： "Crew, atmosphere, timeliness. I was satisfied overall"
缺點： "Gate number changed couple times before flight departure"
缺點： "Flight delayed 2 hours. Wifi/entertainment wouldn't connect."
優點： "Flight was cancelled - we were moved to an Alaska Air flight. That is why all of the NAs. What was good is that the moved us to another flight in a timely manner. Also, the gate attendant kept everyone informed of what was happening."
優點： "The seats were comfortable"
缺點： "Why does Delta sell earphones?"
優點： "Delta planes are spacious and great!"
缺點： "No complaints"
優點： "Good crew"
缺點： "The WiFi didn’t work well"
缺點： "They have to improve the boarding process a bit."
優點： "Airport accessibility"
缺點： "Not getting delayed for 20 minutes on the tarmac"
優點： "All aspects"
優點： "I love flying Delta. We left on time and even landed about 20 minutes early and all our baggage was at baggage claim by the time we got there. There is also a great amount of tv/movie options to choose from on board. The flight went by so quickly."
優點： "the people were Awesome!!flight crew were very personable and easy to get along with, as well as get in touch with."
缺點： "where to start, I am not a huge overweight person. I have 26-28" shoulders and longer legs then most 5'-10" people have. That said, you should not be required to hold your arm out and hold the seat back in front of you so that you are not elbowing or shouldering the people beside you. sitting sideways on a seat I paid extra for doesn't seem like a great flight to me."
缺點： "The comfort seats are not that comfortable"
優點： "The FA’s and pilot"
缺點： "I love the flight becayse it was smooth sailing and delta is always choice."
優點： "Excellent flight crew, flight had decent leg room. Loved the inflight entertainment. Clean plane, boarding was easy."
優點： "Flight attendants we were very nice and efficient. Flight was short"
優點： "Traveling with a 4 year old isn’t always easy. Delta’s flight attendants and the captains controlling the plane were excellent! Safe flight. And the entertainment that is provided for the customers is fun and relaxing. Makes a 4.5 hour flight go by quick. Thank you delta, I will be flying with you in the future"
優點： "Im a delta traveler I prefer delta over any other airlines so everyg went great kudos to everyone specially to my very friendly flight attended he was a male really funny. Movies great to bad I couldn’t finished the movie I was watching we arrived 20 minutes earlier so awesome."
缺點： "None everything great"
優點： "The crew were so polite and happy!"
缺點： "Those seats! UGH!"
優點： "My flight was great. Boarding was easy and the seats were comfortable."
優點： "Great service, nice agent friendly"
優點： "Variety of entertainment options, much was complementary, which was definitely a neat addition."
缺點： "There was a bit of a delay right before boarding, which was not the airline's fault, but air traffic control at the destination. Unfortunate, but things happen."
優點： "Flight was comfortable. Short, sweet, and landed before I knew it. Boarding was a smooth process."
缺點： "The flight crew and service on the plane was fine. My biggest complaint was at the baggage drop off at the airport, where there was quite a long line without any crew members assisting us. A five to ten minute wait is fine, but a fifteen minute wait, with only three crew members compared to the other airlines? By the time I dropped off my baggage, the other airlines were finished with their customers, and there was still quite a line behind me."
優點： "Barcelona is a busy place. Don't forget your adapter plugs - like I did."
優點： "Received sky boarding despite having a seat near the front. I like the smaller plane because there was plenty more leg room where I was (9c). A variety of free snacks were offered along with starbucks coffee, score! I wish I'd brought my ipad to take advantage of the free wi-fi and movies in-flight. Take-off & landing were very smooth despite a delay upon take-off. Made my connecting flight with time to buy lunch."
優點： "Service was great, flight was excellent"
缺點： "Delays and ground chaos nearly caused us to miss our international connection. Gate staff unable to provide assistance with booking on connecting partner airline. Gate staff unaware of new terminal 3 to TBIT airside shuttle nearly directed us to leave domestic and requeue for international security. Will like skip Delta connectors to long haul international flights and just fly direct from SFO."
優點： "Reassuring that the airport desk staff were keeping an eye on my connection from LAX to Columbus. Turned out it was too tight of a squeeze and I missed the connecting airplane's door closing by a few minutes, despite having RUN through LAX to get there."
缺點： "I am disappointed by the lack of communication among Delta staff when we arrived at LAX. Our turn-around was late coming into SMF, thus late leaving. It would have been very helpful if the gate staff at LAX had advised me to not bother to try to make my connection, or called the next gate to tell them we were running over there. RUNNING. Or at least done something to act like they cared. I am disappointed by the lack of initiative. I understand flights cannot wait, and I would have greatly appreciated being saved the trouble of running to a different terminal and instead taking that time to change my travel plans. They may see travelers struggling like this daily, but to each traveler, a hiccup in travel plans trip is stressful and urgent. I ask Delta staff to please consider that when they come to work. Thank you."
優點： "I'm always happy when I get a Delta flight that has the in flight entertainment. Good selection of tv shows, movies and music. Makes the time go by fast"
缺點： "Can't really think of anything I don't like the"
優點： "Met my cousins from Portland in SLC and killed layover time"
優點： "The seats were comfortable, service was good, movie/entertainment selection great. Logistics for flight were awesome, there was no long layover."
缺點： "The extra fee for check-in baggage."
優點： "Pilot has very smooth landing. Crew were nice"
缺點： "in Amsterdam any DELTA crew helm us, only KLM"
缺點： "Flight was delayed. Delta doesn't challenge anyone who attempts to pre-board. It's become somewhat of a joke. The plane was hot (717) with very poor ventilation. Was in 1st class and didn't get beverage service after boarding. Then, the plane sat on a remote taxiway another 30 minutes before takeoff, fully loaded, no A/C, and still no beverage service. Truly miserable hot and sweaty flight."
優點： "*departed and arrived on time. *the only male flight attendant was full of smiles and friendly to everyone."
缺點： "The Two female flight attendants standing just behind business class giving the safety demo need to be more professional and take it seriously. They were chatting back n forth, rolling eyes, and didn't fully show how to use the life jacket or oxygen mask."
優點： "The crew"
缺點： "Tiny seats"
優點： "Even though we had to tax over to the de-Icing pad before we could take off from Philadelphia, we were still in the air by our original departure time. Our flight was accompanied by tail winds that got us to Detroit early giving me plenty of time to make my connecting flight."
優點： "I definitely like the variety of entertainment that was given throughout the flight."
缺點： "The flight attendant was so rude to others including myself. I'm not one to be to needy but when i was about to ask the lady if I can switch seats to the fair back where there was two empty seats she gladly let the other person but not me. She said no that if I wanted to sit back I needed to set with the other person. Our flight was from NYC to PR 5hour long and in between those hours she let a couple sit together on the other empty rows while I was feeling supper sick. Other passengers notice and had told me that they felt sorry for me. I was Embarressed. I was debating on venting on Twitter just yet and also on this review because what difference does it make. What matters the most is that we all got to our destination safely."
Flight got delayed made me miss my layover paid to not have a super long layover ended up having to sit for 6 hours waiting on a flight
優點： "Was upgraded to first class on my return flights. Service was excellent seats were comfy. Benefit of being a card holder and flying only American Airlines."
缺點： "The lines were too long for a 75 year old. I have recheck but did not get it with American. Security was madness, no one keeping social distance in spite of all your lovely signs. The staff giving directions on the moving table was unintelligible to me and so i left my iPad in my bag and had to spend 20 minutes tearing my bag apart . The gate was the only one not listened on the departure board and so i went the wrong way into the wrong Gs. There was no one around to check with, no one to ask and when i realized i went the wrong way i had to run back . At 75. I was the last one on board. No one helped me. The only friendly and helpful staff i met was Peter on the Chicago to LaCrosse flight. Very disappointed."
優點： "Smooth as butter. Slept the whole way."
缺點： "Nothing could have improved it."
缺點： "After the flight was diverted due to Weather conditions I missed my connecting flight and American Airlines did a terrible job handling the changes and assisting their customers at DFW airport."
優點： "Everything was easy"
優點： "It was fine the next leg of the trip was cancelled"
優點： "Crew was amazing, seating too crowded"
缺點： "Consider removing seats to add more space per seat"
優點： "That I was FINALLY able to get to my destination after a THREE AND HALF HOUR DELAY. Mechanical malfunctions, Get crew unable to find the pilots once the mechanical malfunction was corrected, sitting on the plane for an hour waiting for some "guy" to be located who went missing who was responsible for our weight to certified for flight. I didn't like anything."
優點： "flight was on time!"
缺點： "Flight attendants were NOT personal at all. Did not say hello or even greet passengers. Totally acted like they did not want to be there. Made me feel like we were nothing but a bother to even.be there. Hate all the interruptions advertising the credit card. Very annoying!"
優點： "Seat uncomfortable. AA put me on a middle seat in my last 4 trips. I will never fly with AA."
缺點： "Better seat options."
優點： "Staff was helpful throughout the flight. I like being kept updated on arrival time etc."
優點： "Another customer allowed me to sit in the aisle seat rather than the assigned middle seat. That was much appreciated. And I enjoyed an movie during the flight. I like being able to choose what I want to watch and stream it on my own device."
缺點： "It was really cold on the airplane. I kept my jacket on for the entire flight. I’m typically warm natured, so it was unusually cold."
優點： "Fast friendly service. From the security line to the friendly employees at AA. It was simple and fast."
優點： "Got here early"
缺點： "Poor flight. Staff kept the plane ridiculously warm the entire flight."
優點： "Delayed on the runway but overall good and smooth"
缺點： "Flight service was ok"
優點： "Booked through Kayak. Confusing because paperwork says Alaska Air but I was flying American. I understand subsidiaries but you need to be informed as the airlines are at different terminals. The flight was great. That ticketing glitch was bad."
缺點： "I need to be able to charge my phone on the airplane!"
優點： "Everything else was great - including rest of crew"
缺點： "plane departure was delayed after boarding because the pilot hadn't arrived from local residence or hotel to SFO in time - as a result we sat on tarmac for half hour or more before departure AND because we arrived late we sat on tarmac for awhile waiting for an arrival gate to open at DCA"
優點： "The aircraft was newer and the flight smooth. The pilot kept us updated on potential turbulence, which was comforting No one knew if Charlotte was going to get a gust from IRMA. The flight attendants were also friendly which isn't the case on some airlines."
缺點： "No entertainment in Business/First and no USB plugs or outlets. Only difference between Business and coach is the size of the seats. The rest was the same. I expected more service, food of some sort and entertainment or connectivity. I will probably avoid flying American if I can help it unless I see that they have updated things."
優點： "Everything was great. I didn't have any food or drink. I slept the whole way to Dallas"
優點： "It has been a good experience! Kayak kept updating me about gates and terminals for my connecting flights..."
優點： "Everything went smoothly"
缺點： "Having a fat person take up half your seat shouldn't be allowed. They should buy 2 tickets if they take up 2 seats"
優點： "Quick and smooth flight."
優點： "Roomy first class and very nice staff!"
缺點： "significant delay in boarding; return to terminal to remove a drunk. Result was missed connection at DFW to London, resulting in missed connection to Munich; resulting in loss of my checked luggage"
缺點： "The fact we were staring at the plane for 3 hours waiting to take off and customer service and the gate staff was no help"
缺點： "Check in through website was confusing to do. Flight shows on alaska airlines sight as a united flight. I downloaded the united app, and it tells me my flight is not just through american airlines, but through another carrier, american freedom or aomething like that. Very confusing. I called someone, I think american airlines, by this time completely confused. If there are multiple carrier types, I should be able to input my flight number and my info ahould come up for me to view flight info and check in, or seat assignment. In the end I dowloaded 2 or 3 apps, a confusing phone call, and when i got to rhw intial check in I was not treated well by tsa personnel. Maybe my name triggered thw extra search or something.Anyway, that last part is unrelated but my return flight was kind of a struggle."
優點： "Flight attendants were awesome, aircraft was clean and seats were great."
優點： "The free movies and plug in phone charger ..."
缺點： "No problems or worries from me"
優點： "The crew, the fabulous plane with USB ports and free movies"
缺點： "It would have been nice to have ear phones for the movies."
缺點： "Didn't even get on the flight due to delay out of KSMF and I talked to the ticket lady and this has been happening very regularly due to runway construction in Phoenix. Yet the airline won't let you know or change the schedules they just take your money knowing they will likely not be able to deliver the desired product."
缺點： "They were out of snacks. A little thing but got under my skin as unprofessional."
缺點： "Flight is really late causing missed connection"
缺點： "I paid $25 fo my luggage. I don't like it next time I will choose another company."
優點： "Non-stop and comfort"
缺點： "No snacks at all :("
優點： "The tv in the seat back"
缺點： "The lack of knowledge and carding of the desk staff i was so looking forward to this vacation and it ended in nightmare 2 missed connections, 3+ hours added driving for my ride home and getting home at 3:30am or later whwn I would have been home at 11:00 luggage sent on with out me on the flight all in all very disappointing"
缺點： "A few crew members was rude"
缺點： "Flight delayed for 4 hours"
優點： "Complimentary upgrade to first class"
缺點： "Very uncomfortable flight"
缺點： "Not able to connect to airplane WiFi"
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
優點： "Comfortable seats. Nice crew"
缺點： "The first class flight attendant didn’t smile a single time. We weren’t in first class but it was noticeable"
缺點： "Sits not suitable for long distance travel"
缺點： "They didnt take care of us.... aftee the airplane was delay for almost 4 hours, and told us that must of the people.were traveling.by car from sacramento to san francisco to take the other airplane didnt even gave us anothee option!!"
優點： "Nothing, worst airline ever"
缺點： "They didnt take care of us.... aftee the airplane was delay for almost 4 hours, and told us that must of the people.were traveling.by car from sacramento to san francisco to take the other airplane didnt even gave us anothee option!!"
優點： "On time, smooth"
缺點： "Arriving in LAX with no gate to pull up to. When will United fix this decades-long defficiency?"
缺點： "Flight was delayed by 5 hours."
缺點： "I can't believe how cramped the seats are. I am under 5 feet tall, and am average weight, and I had no room to spare."
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
缺點： "The fact that you have to download an app to get any kind of entertainment on United is a bit ridiculous. Plus the food offerings are poor at best."
優點： "Service on Lufthansa is better than most us carriers"
缺點： "The gate agent did notice I was changing carrier but did not distinguish my bag at Check in"
缺點： "There was an odor of raw sewage the entire flight. Myself and my son were feeling ill by the time the flight was over."
缺點： "only pretzel, no nuts as option"
缺點： "I was seated next to an obese man who was racist and homophobic, and when I asked the flight attendant if I could move to the empty seat next to me because he was taking up a chunk of my seat, I was told “no” because I am not a united mileage plus member. not so nice! If i pay for an aisle seat I expect to be able to “sit” in the whole seat (and not to mention free from hatred)"
缺點： "They have no customer service."
優點： "Friendly crew and great pilot!"
缺點： "Not enough leg space!"
缺點： "Early morning flight and the crew ran out food before they got to row 12."
缺點： "None for this flight."
缺點： "No one told us at the gate I was told to go to included on my ticket that it had been changed. I almost missed my flight if I had not asked an assistant at another gate. Then when I got to the correct gate I asked that assistant why there was no announcement of the change. He proceeded to tell me I didn't need to yell at him. That was unprofessional, disrepectful, and bottom line rudeness."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
缺點： "Late departing, crew not friendly, having take tiny plane to my destination...man next to me smalled sooo bad I had to turn my face into window to not get sick.not airline fault of course. Landed in Denver at one gate toward end of concourse and second plane s gate not listed anywhere. No board or person knew where. Found it was to be entire other end..pilot mumbled when talking not able understand his fast mumble."
優點： "Great stewardess"
缺點： "Entirely too hot in the plane"
優點： "Early arrival"
缺點： "Waiting for docking spot."
優點： "I liked nothing about this airline"
缺點： "I was not able to board the fist flight because i got there one hour before the flight left. I drove 2 hours to catch my second plane and because i did that my entire ticket was cancel forcing me to pay $341.00 to purchase another ticket"
缺點： "Card reader for direct tv didn't work"
優點： "Everyone was pleasant, flights were on time, no baggage lost, very little turbulence."
缺點： "Flight is delayed wonder why I paid for my luggage and my two small suit case not even 25 kilos each , thought limit is 50?"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "Late boarding, ZERO ENTERTAINMENT when you can pay the same price for American that provides television, old uncomfortable seating."
優點： "The flight attendants were nice and attentive"
優點： "Movies on personal device"
優點： "This portion of my journey was fine."
缺點： "I have zero idea why your entertainment set up wont work on android devices. that sucked!"
優點： "The entire service from boarding to flying was efficient and punctual."
缺點： "The snacks and no beverage, however I understand the flight was super short."
優點： "I was nursing a cold and the staff was offering me drinks and blanket."
缺點： "Departure was delayed by an hour."
優點： "Connecting could hardly be any easier than at DEN--you get off your plane and you turn right or you turn left. No need to find a map of the airport; no need to figure out whether walking or taking the "trA'Am" would be faster; no need to catch a bus or go through security; just one (long) concourse."
缺點： "While connecting at DEN is easy, I wish there were more outlets for recharging my phone on the B concourse (like WN has on the C concourse). I wouldn't have gotten too much of a boost, though, as both of my flights were on time."
優點： "The size of a first class seat"
缺點： "Entertainment system did not function properly. Seat cushions were worn out. The customer service representative was not able to complete my check in for the international segment."
優點： "Flight was on time"
缺點： "Have to pay for movies/ shows"
缺點： "Three rolling delays in departure, and we landed the ground crew couldn't find stairs for us to deplane. Waited 30-minutes til we finally used the plane's stairs. Sigh- just makes one wonder about their commitment to getting flight ops right..."
優點： "Ease of boarding"
缺點： "2 hour delay and missing my connection"
優點： "The flight & crew were great"
缺點： "A cookie? C'mon man. I couldn't download the United app & didn't know I had to."
缺點： "One member of the crew was rude, advise if you dislike your job quit and find another!"
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."