每天清潔，並在 薩克拉門托飛往 台北的機艙內安裝HEPA高效濾網
缺點： "Taking care more about suitcases customers"
優點： "The crew was A+, food was tasty and the amenities were great even for economy class."
缺點： "Some of the flight attendants spoke really fast and hard to understand."
優點： "Seat comfortable"
優點： "The crew was awesome. They were attentive. The always said they were sorry as the went down the aisle with the cart. They made sure they didn’t disturb you while you were sleeping. The food was awesome. I can’t explain it you have to go on a trip with them and experience it."
缺點： "Seats could always be more comfortable."
優點： "Great service"
缺點： "Hope I can change seat when I check in even though I choose to enter other skyteam number than sky pass."
優點： "crew was excellent and food was great"
缺點： "boarding disorganized, business class seats were average and screens too small"
優點： "Excellent service and food!"
缺點： "flew from seattle on delta. i paid for korean air but delta put me on delta going from boston to seoul. very disappointed with the experience going to seoul."
優點： "First Korean dish was good."
缺點： "The pasta was the worst meal ever."
優點： "It was our first international flight and everything was fine."
優點： "Friendly crew, good movie selection, USB port."
優點： "Very professional crew good service"
缺點： "Nothing really pilot couldn't understand him but does it really matter unless is an emergency"
優點： "Attendants friendly, cabin clean"
缺點： "Never got headphones. Seat quite uncomfortable, notciced a large bruise on my leg from where I had been uncomfrtable for the whole flight."
缺點： "Don’t brush off tired and worried passengers. I’m pretty patient, but I felt this airline never seems to know when their planes depart or arrive, or where they are."
優點： "The whole overall experience was fantastic. The food is great and the crew does a great job of taking care of you."
優點： "More than enough seat space I was on seat 28. I actually slept most of the time which usually doesn't happen so I guess it was just that comfortable. Attendants were great and food was fair but can't really expect much for airplane food. I would definitely fly Korean air again."
優點： "The crew was nice and organized, polite, professionals, the airplan was clean. flight was on time too."
缺點： "The food did not include varieties, may be is good for korean people but not good for others, the dishes were plastics and foils which are not good for human consumption after being heated. I missed my flight from seoul to saigon because there was two flights with similar time, one with korea and the other with vietnam air, both with similar time but both are with different concourses , then , the ticket did not indicate the gate number , then the airport information operator directed me to the wrong gate resulting in missing my flight to saigon and being subject to penalties which all are not my mistakes. Please fix your system"
優點： "I am big person, and being able to cross my legs even in economy seats is a real relief. Good selection of Hollywood and Asian films was enjoyable. I liked that our flight data was always viewable in a variety of formats."
缺點： "the cabin temperature was a little hot. The staff tunred it down after i asked, but even then it was still a bit warm for me. People who are cold can put on blankets or jackets, but people who are hot can't remove clothing, so i think a lower standard temperature setting would be nice."
優點： "The service was good"
缺點： "Sitting down 5 hrs it was very painful to be sitting that long. My seat eould heat up and it was uncomfortable also. I couldn't sleep during the flight."
優點： "The service and entertainment"
缺點： "Sitting down 12 hrs it was very painful to be sitting that long. My seat eould heat up and it was uncomfortable also. I couldn't sleep during the flight"
優點： "Flight attendants"
缺點： "Clean, great service, good food."
缺點： "long hours"
優點： "I was recently on flight CI054 from Auckland to Taipei, with a short layover in Brisbane (my final destination was Incheon, South Korea. Due to fog in Brisbane, the flight was diverted to Gold Coast. After arriving in Gold Coast we had to take a bus to Brisbane. It's kind of a long story, but basically I will say it was handled well for the most part my China airlines. Certainly, fog was not there fault and they did everything they could to accommodate passengers, including putting us up in two very nice hotels."
缺點： "The one complaint I have is when disembarking the plane in Gold Coast, there was no China Airlines personnel to be found anywhere. Nobody on the plane knew what we were doing - who was supposed to get on the bus and who was supposed to stay. The Australian immigration authorities and Gold Coast airport staff took control, but again, China Airlines staff had completely disappeared. Nobody was there to tell us whether we should collect our luggage, how to get an appropriate visa to enter Australia, where to go to get on the bus (or even if we SHOULD get on the bus). I was really frustrated at the point, but other than that, I would say they handled it quite well"
缺點： "Cabin temperature was too high"
優點： "First class on Korean long haul does not disappoint!"
缺點： "Nothing not to like"
優點： "Pleasant and helpful"
缺點： "The food"
優點： "Good food (for an airline) and decent red wine selection."
優點： "upgrade the food quality"
優點： "The Crew was just wonderful.Food was excellent, plentiful & well presented. Aircrafts were clean And stocked. I had not flown this airline before but would defitely choose them again"
缺點： "JFK airport is hard to navigate & passengers in transit have to go thru security lines again & this gets frustrating."
優點： "I liked the professionalism,courtesy and kindness of the crew. I was impressed with the way they handled their Jonson a flight that ran into a lot of turbulence."
缺點： "I would have liked a better explanation of our meal choices, particularly as it relates to the spiciness of the meal. Simply telling me that my choices are chicken, beef or fish is not enough. I also would have liked a broader selection of movies from which to choose, especially on a 12-hour flight."
優點： "The food, the service,the entertainment were the best. Every time the bathrooms were used they were cleaned, you never see that on US based flights, ever!!!"
優點： "We had a short connection after a Korean Air Flight from Hanoi to Seoul before catching KE 085 to JFK. The time pressure was heightened because the first flight take off was delayed. There was an attendant waiting as we deplaned in Seoul who escorted us to the gate and assured us that the plane would wait for us. And miraculously, our baggage tagged for short connection, did make it with us to JFK!"
缺點： "Would love more Movie and TV options"
優點： "The return flight food."
缺點： "Uncomfortable seating"
優點： "Over all customer service."
缺點： "fleas bite me & my hubby what U think?"
優點： "All was good"
優點： "Boarding was like any other airline, but once you got on the plane everything was at least a step above the US Air flight I just got off of."
優點： "The staff members were really nice and it was an enjoyable flight."
缺點： "The food. The noodles were over cooked, but the rest of the meal was good."
優點： "I have flown with many airlines and Korean Air is by far the best airlines I have flown with. Great service, perfect locations."
缺點： "China Air was alright. Just didn't like the whole running around the airport trying to figure out what counter to go to. Also I am not a big fan of getting transported via bus from terminal to plane"
缺點： "they don't know what is customer service just they know what is RUDE mean.."
優點： "The crew were very friendly and helpful. I appreciate how attentive they are."
缺點： "Kids in business class. Do not like that. They're loud and needy. I pay a lot to feel relaxed and enjoy peace. Need more tv shows and better ones. Censoring movies made it hard to understand certain parts."
優點： "Everything was great."
缺點： "Baggage claim was terrible."
優點： "The beautiful and friendly air syewardess."
缺點： "Not comfortable sitting on the cramped seat."
缺點： "food. antertaiment"
優點： "The planes were very clean and in good working order. The crew was excellent. We had a very short connection but were met as we got off our first flight in Seoul and given great instructions about how to quickly get to our connection through security while our flight to SFO was being held for 15 minutes. The food was very good, choice of movies and TV excellent. Our bags made it to SFO despite the short connection. All in all I couldn't ask for a better way to make a 20 hr trip to the other side of the world."
優點： "Great leg room (I'm 6'3), friendly staff, great movie choices"
缺點： "Thought there should have been 3 meals (16hr flight), food was OK."
優點： "Very happy with flight. I haven't been disappointed with Korean Air, which I have chosen a couple times for my business trips to Thailland."
缺點： "Normally the food is very good. This time the chicken and rice had a lot of fat on the meat. Other than that there were no problems."
缺點： "It's the transfer with customs check again which is really not necessary and very inconvenient. The line was always long."
"meal portion used to be bigger."
優點： "the seats in couch wwere the narrowest we have experienced! Very uncomfortable and difficult to get out of"
缺點： "Better seats and the bathrooms were incredibly small. some of the lights did not work"
優點： "服務員態度很差 服務過程總感覺在趕時間想早點休息詢問個問題也只顧著儘快打發 非常不滿意"
優點： "Crew was very good and helped whenever it was needed"
優點： "first time on Emirates and its just so much better than anything else under all points of view"
缺點： "vegetarian options"
缺點： "Emirates are a quality airline unlike BA and KLM."
優點： "cheuk in 快！吾使等太耐！"
優點： "Boarding and Crew are excellent. That's why i prefer to fly with Emirates. Toilets are clean"
缺點： "On this flight, the Gluten Free snack wasn't good. Only one meal was served. For a 10 hour flight, there should be two meals. A snack was served towards the end of the flight. The GF snack was not good! it was two rice cakes with chicken inside. I felt as if they ran out of GF bread!"
優點： "The entertainment because it had almost everything."
缺點： "Flying for the first time.I think everything was excellent."
優點： "Everything else"
缺點： "Cabin crew less approachable than usual"
優點： "All on schedule, very comfortable flight. Emirates should abandon the 777, A380 make the flight much better!"
優點： "I had a trouble because of crazy guy who sat behind of my seat. But crews didn't try to solve that problem actively. So, I will complaint about the attitudes of crews tomorrow morning."
缺點： "Crews attitude for the problems because of crazy guy of the flight. That was very passive responce. I was very embarrassed and frustrated. Why didn't the crews control and solve that kinds of problem? I don't understand. The crazy guy hits my seat about 4 to 5 times strongly."
缺點： "Seats not comfortable Service was not good"
缺點： "後面有保留組員座位 建議可圍起來 以免不停的乘客來坐 一開始可阻止到後來惡意人得逞 很不公平 我們全程坐自己位置看了很厭惡 既然不聽勸阻 那建議乾脆禁制"
缺點： "選至前面座位 但組員把兩大一小特別調到中間四位位置 左邊也有兩個壞小孩 全程吵鬧不堪負荷 分散開就算了但集中附近乘客情何以堪"
優點： "Nice flight sttendents"
缺點： "Seats too small"
優點： "I loved the entertainment choices and the food wasn’t bad"
缺點： "The crew wasn’t exactly friendly. They seemed really tired and as if they couldn’t be bothered with us."
優點： "I felt very pampered!"
優點： "Great crew and comfortable seats"
優點： "Amenities - ear plugs and basic things are good. Dint see this in other flights till now in economy. Good movies collection."
缺點： "Attendants were negligent. Asked for water many times, but didn't get any response. They were busy chit chatting. Internet - only 20 mb , that too for 2 hours continuous. Food was not that good. And only 2 meals for 14 hr flight!!"
優點： "Still not there"
缺點： "I am still waiting in Dubai for the flight to Nice. The flight is 24 hours late"
缺點： "Seat bookings in just fly are messed up. Kayak took me to just fly for the bookings. The seats for the the 16hr+ flight on just fly we're window seats however at time of check-in I got middle seats in the center 4 seats. It was the worst flight booking experience on kayak so far."
優點： "Everything is really amazing about UAE, service, amenities, entertainment options, leg room."
缺點： "Before the plan even took off for our 14+ hour flight I could tell the seat was uncomfortable, and it was going to be an issue. I don't know why this would be overlooked, as everything else was best in class, but it made for a fairly uncomfortable experience."
缺點： "The boarding was long drawn out process, done in two stages that started 2 hours before departure! Why does it have to be this painful?"
優點： "Nothing really. Packed like sardines in seats which are too narrow."
缺點： "2 hour delay at DFW because other flights de icing Diverted in mid Atlantic to Dublin because of problems with toilets. Waited 2-3 hours there. Missed connecting flight from Dubai to BLR. Only good thing was that Emirates gave me a boarding pass to a later flight and a meal voucher that was accepted with bad grace by the barista at terminal B Costas. Two of the meal voucher choices Cozi & Burger King had gone out of business!"
優點： "Very comfortable interiors and great food and drinks. Crew is also not a bunch of jerks."
缺點： "Boarding was chaotic"
優點： "entertainment is great."
缺點： "completely full flight."
缺點： "The seat was broken and wouldn't recline. Very uncomfortable 8+ hours"
缺點： "在葡萄牙跟杜拜的登機時間較晚開放，在機票上寫的最晚登機時間時，實際上還有很多旅客還在排隊等候。 777機上娛樂的電影無法選擇字幕，很多電影因此都無法好好的觀看。"
優點： "Service and crew were excellent!"
缺點： "Movie selection somewhat limited"
缺點： "上半年前坐同一航班用餐時要求喝bitter lemon汽水，服務員很热情的去找給我們。今次作同样要求，两个航班的服務员皆说沒有"
優點： "Business class was great! Service was great!"
優點： "Food was the best I ever had on Economy, seats were comfortable, enterteriment was very good, cabin crew very polite and attentious..."
缺點： "Boarding was too Long with to much security measures"
缺點： "The online site didn't let us allocate seats even before 48 hours of schedule flight timings. Complimentary seats were allocated badly. Even when contacted with airline staff they didn't pass on the right information. We found on airport counter that exists seats opened before opening the airline counter at the airports whereas we are told that it would be allocated at the airport counter only. Misleaded at Dubai by airline staff that airport counter would open 3 hours before flight departure whereas we found and told at counter it was opened 48 hours before flight departure. Faced lots of inconvenience in allocation of complimentary seats. I speak with other co-passengers in the flight and found single complimentary aisle seats were allocared to passengers. They same opportunity was not extend to others having more than 1 seats in the flight."
缺點： "Flight was really hot ; i was almost suffocating. They kept the AC closed for an hour till the take off !! Wayer surved was hot ! Disappointing experience unfortunatly!!"
優點： "Every thing looks perfect, but since Emirates want to go one step further, then they should cosider the feet rest"
優點： "Overall satisfactory"
缺點： "Time taken to Debord at Mumbai"
優點： "Comfortable seats, comfortable flight and excellent service."
"Don’t seat 500lb people on regular seats. Miserable flight and will be asking for a refund. Horrendous sat on the floor half the flight"
優點： "Feeling Covid safe."
缺點： "More attention to those not wearing masks properly ."
缺點： "Flight delayed 2 hours. Wifi/entertainment wouldn't connect."
優點： "Exit row seating for no extra charge"
缺點： "Seat mate not friendly"
優點： "The seats were comfortable"
缺點： "Why does Delta sell earphones?"
優點： "The free movie/entertainment system"
缺點： "Leg room limited, but seats were ok"
優點： "Delta planes are spacious and great!"
缺點： "No complaints"
優點： "I liked the crew."
缺點： "I didn’t appreciate the women at the boarding counter. She had a very bad attitude and was not approachable."
優點： "Good crew"
缺點： "The WiFi didn’t work well"
優點： "Airport accessibility"
缺點： "Not getting delayed for 20 minutes on the tarmac"
優點： "Fast and efficient"
優點： "All aspects"
優點： "Awesome prompt and courteous service."
優點： "the people were Awesome!!flight crew were very personable and easy to get along with, as well as get in touch with."
缺點： "where to start, I am not a huge overweight person. I have 26-28" shoulders and longer legs then most 5'-10" people have. That said, you should not be required to hold your arm out and hold the seat back in front of you so that you are not elbowing or shouldering the people beside you. sitting sideways on a seat I paid extra for doesn't seem like a great flight to me."
優點： "The FA’s and pilot"
缺點： "I love the flight becayse it was smooth sailing and delta is always choice."
優點： "Excellent flight crew, flight had decent leg room. Loved the inflight entertainment. Clean plane, boarding was easy."
優點： "The staff"
優點： "Flight attendants we were very nice and efficient. Flight was short"
優點： "On time."
優點： "Traveling with a 4 year old isn’t always easy. Delta’s flight attendants and the captains controlling the plane were excellent! Safe flight. And the entertainment that is provided for the customers is fun and relaxing. Makes a 4.5 hour flight go by quick. Thank you delta, I will be flying with you in the future"
優點： "The professionalism of staff"
優點： "Crew was fantastic and very helpful."
缺點： "Not sure who was in charge of loading the plane with food for purchase, but they forgot it all entirely. The crew was kind enough to give extra snacks. Kinda curious how you forgot to load a plane with food for purchase and how did the crew not notice in advance? I would think that is one of their checks of the cabin. Not mention who ever signed off saying they filled the plane with food for purchase lied. Very frustrating not only for the crew but for the passengers."
缺點： "No issues. Smooth ride. Decent service."
優點： "Food was plenty."
缺點： "Long security lines at Logan. No free WiFi"
優點： "The crew were so polite and happy!"
缺點： "Those seats! UGH!"
優點： "The entertainment system"
缺點： "That one flight attendant brushed me off with a wave of her hand... SUPER RUDE!"
優點： "Flight was comfortable. Short, sweet, and landed before I knew it. Boarding was a smooth process."
缺點： "The flight crew and service on the plane was fine. My biggest complaint was at the baggage drop off at the airport, where there was quite a long line without any crew members assisting us. A five to ten minute wait is fine, but a fifteen minute wait, with only three crew members compared to the other airlines? By the time I dropped off my baggage, the other airlines were finished with their customers, and there was still quite a line behind me."
優點： "Barcelona is a busy place. Don't forget your adapter plugs - like I did."
優點： "Received sky boarding despite having a seat near the front. I like the smaller plane because there was plenty more leg room where I was (9c). A variety of free snacks were offered along with starbucks coffee, score! I wish I'd brought my ipad to take advantage of the free wi-fi and movies in-flight. Take-off & landing were very smooth despite a delay upon take-off. Made my connecting flight with time to buy lunch."
優點： "Service was great, flight was excellent"
優點： "Great service and gate facilities were the best anywhere"
缺點： "Delays and ground chaos nearly caused us to miss our international connection. Gate staff unable to provide assistance with booking on connecting partner airline. Gate staff unaware of new terminal 3 to TBIT airside shuttle nearly directed us to leave domestic and requeue for international security. Will like skip Delta connectors to long haul international flights and just fly direct from SFO."
優點： "I would like the airline service to do more for our veterans. Especially the 100% disabled veterans"
缺點： "Seats not comfortable enough"
缺點： "This flight was on a Transavia codeshare with Delta and a real downer after coming from a Delta One business class segment. An uncontrolled mass boarding, crammed in seating, no amenities and charges for a drink of water made this a pretty crappy flight. The crew was nice though."
優點： "Reassuring that the airport desk staff were keeping an eye on my connection from LAX to Columbus. Turned out it was too tight of a squeeze and I missed the connecting airplane's door closing by a few minutes, despite having RUN through LAX to get there."
缺點： "I am disappointed by the lack of communication among Delta staff when we arrived at LAX. Our turn-around was late coming into SMF, thus late leaving. It would have been very helpful if the gate staff at LAX had advised me to not bother to try to make my connection, or called the next gate to tell them we were running over there. RUNNING. Or at least done something to act like they cared. I am disappointed by the lack of initiative. I understand flights cannot wait, and I would have greatly appreciated being saved the trouble of running to a different terminal and instead taking that time to change my travel plans. They may see travelers struggling like this daily, but to each traveler, a hiccup in travel plans trip is stressful and urgent. I ask Delta staff to please consider that when they come to work. Thank you."
優點： "Met my cousins from Portland in SLC and killed layover time"
優點： "The seats were comfortable, service was good, movie/entertainment selection great. Logistics for flight were awesome, there was no long layover."
缺點： "The extra fee for check-in baggage."
優點： "Staff friendly and helpful at gate. Aircrew staff handled one hour rain delay on taxiway with frequent updates and good attitude. New plane, and convenient electronic support."
缺點： "Peanut allergy on flight. No peanuts. No other options."
優點： "Pilot has very smooth landing. Crew were nice"
缺點： "in Amsterdam any DELTA crew helm us, only KLM"
缺點： "Flight was delayed. Delta doesn't challenge anyone who attempts to pre-board. It's become somewhat of a joke. The plane was hot (717) with very poor ventilation. Was in 1st class and didn't get beverage service after boarding. Then, the plane sat on a remote taxiway another 30 minutes before takeoff, fully loaded, no A/C, and still no beverage service. Truly miserable hot and sweaty flight."
優點： "The crew"
缺點： "Tiny seats"
優點： "The gate agents were courteous and efficient. The flight crew was very attentive. The pilots were clear in their announcements. Even though we were held up by sheer plane/ground traffic, we managed to still get back home early!"
缺點： "At one point on the initial flight, the cabin got so cold that I had to put on a jacket."
缺點： "Everything was ok"
缺點： "Delta didn't fulfill our trip from Atlanta to Allentown"
優點： "I definitely like the variety of entertainment that was given throughout the flight."
缺點： "The flight attendant was so rude to others including myself. I'm not one to be to needy but when i was about to ask the lady if I can switch seats to the fair back where there was two empty seats she gladly let the other person but not me. She said no that if I wanted to sit back I needed to set with the other person. Our flight was from NYC to PR 5hour long and in between those hours she let a couple sit together on the other empty rows while I was feeling supper sick. Other passengers notice and had told me that they felt sorry for me. I was Embarressed. I was debating on venting on Twitter just yet and also on this review because what difference does it make. What matters the most is that we all got to our destination safely."
優點： "the chick who worked the counter for the preboard flight counter was really REALLY nice"
缺點： "everyone on my flight was ugly"
優點： "So rude crew"
優點： "Yes, Very good"
優點： "Services is good ."
缺點： "Food can be better"
優點： "Flight and the crew!"
缺點： "Staff at the airport pushing you to upgrade to first class but not making it clear only the first trip from Athens to Amsterdam which the first class uses same uncomfortable seats as the economy to pay extra 130 euros ridiculous airfrance stuff! I should have flown all the way to NYC first class!!!"
缺點： "Seats in economy section are very close together . There is not enough room for knees...especially for such a long trip."
缺點： "Crew members in Amsterdam were very rude and disrespectful"
優點： "Comfortable seat, great crew."
缺點： "Flight delayed, no USB port and no entertainment"
優點： "Seats super comfy. Ended up with 3 seats to myself that formed a bed for the lap Uk to NZ. Very nice!"
缺點： "Too hot inside the aircraft"
優點： "Friendly crew"
缺點： "KLM lost one piece of my luggage"
缺點： "KLM was not prepared to get wheel chair passenger off plane. Cost me delay of 1 hour. I will never fly KLM again."
優點： "the trip was excellent and comfortable. LOved the windows that shaded out rather than the having to pull down the plastic blind. entertainment on board top notch screen huge One hostess , Helen was absolutely fantastic and the best I ve had on my many trips. I will recommend KLM whenever I can"
缺點： "the headrest is hard. Apart from that- all was fine"
缺點： "Delays, took my hand luggage into the hold,"
優點： "Just the cabin crew being nice"
缺點： "Punctuality KLM is always late"
優點： "quick/efficient boarding - good staff - good food - easy flight !"
缺點： "the connecting times for klm seem to be very close - if your running late to start - you may not make your next one -"
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
優點： "Once aboard the plane, all went well and I experienced excellent service from the cabin attendants."
缺點： "The flight was delayed (again!) for some 40 minutes and I was worried that I would miss my connection flight in Atlanata. Fortunately the pilot made up for the delay (probably costing the airline thousands in fuel). It seems these days that every KLM flight I take is delayed. This stretch goes back to 2015! Yet KLM prides itself as being punctual. Not the KLM that I have been flying!"
缺點： "At the check in they made me pay 50€ for my luggage. This is really upsetting because from Houston to Venice they didn't make me pay. Either the website wasn't transparent or the lady at the desk made a mistake. Very upsetting, one luggage should be included."
優點： "Very personable staff. Food acceptable for airline fare. Ticket price was outstanding."
缺點： "Paid for extra legroom, but very narrow seats not comfortable. Very difficult to sleep. Old plane--could not hear movies and unclear screen. Music sounded OK and choice was good."
缺點： "I have ordered Wheelchair for my parents which one of my parent didn't get it on Mumbai Airport. When they arrived on Amsterdam Netherlands Airport they were dropped to the gate assigned first and once the gate changed on the fly no body came to help them moving to the new gate assigned which was far away to walk. Nobody even came to tell them that the gate has been changed. It was because of my father's alertness they didn't miss the connecting flight and when my father asked help to members on airport none of them helped my parents and other 4 co passengers which also were on wheel chairs. It was so scary experience for them that they asked me not to book any more flights with Jet Airways. I won't recommend Jet Airways to any of my friends for their parents to travel to USA. I strongly recommend you guys to take a strict action against this. This is so unacceptable."
優點： "Smooth flight."
缺點： "Seat a little cramped."
優點： "Crew was very friendly. Nice that wine was served without charge."
缺點： "Announcements from the cockpit were hard to hear. Food has been better in past."
優點： "Overall booking and airport was ok. Food was also actually quite good."
缺點： "A comfort of the seats... well its economy class in the end. Entertainment was just dreadful - small screen with visible pixels - I was unable to watch any movie."
優點： "The staff tried to help me when it was evident we would not arrive on time"
缺點： "The connecting flight is too short of a time. We were late out of LAX and I missed my connection and had to sit in airport for 5 hours. Missed my grandson’s third birthday party. Just made me sad as Travelled from far to try to make it."
優點： "Comfort was better than on the previous Dash-8. Food was OK."
缺點： "Despised the cold temperature and cold draft in world business even with all vents shut off...gave me a head cold. Boarding was disorganized. There was no sense of direction; ergo, everyone was jumping in."
缺點： "The cabin crew was racist. She told me to move back from an empty seat just because she wanted one of the guys ( from her country ) to set on it! Very rude and racist."
優點： "Smooth boarding, clean seats/plane, nice small aircraft (2 rows x 2 seats each), surprisingly spacious (more legroom than expected - and I’m 6’2”)."
缺點： "About 1h30min delay without an explanation. All other planes in the terminal seemed to take off on time without a problem, without exception (aside from this flight, of course)."
優點： "Boarding was as expected, crew & food were ok. Nothing else positive to extract out of this flight."
缺點： "Delayed flight, horrible baggae policy when the flight is actually operated by a partner of the company you bought the ticket from and not the actual company. Dirty seats, no in-flight entertainment whatsoever (not even a magazine)."
缺點： "Food and one bathroom out of service makes an awful flight"
優點： "The crew were hardworking, responsive, conscientious and friendly"
缺點： "Really poor entertainment choices esp compared to my inbound AirFrance flight. Boarding was pretty disorganized and late."
缺點： "Delay can occur sometimes but it wiuld be better to be explained its reason and the estimated time for boarding. The customer service at CDG airport was the worst ever and all people standing boarding desk were useless without any mind what they are doing."
缺點： "I can't take the flight because i'm not Chilean and I don't have a reembolse or other flight ,... nothing . Finally I take other flight with other company"
優點： "Very friendly service!"
優點： "I personally do not appreciate the food on this leg of the journey Food Ams to Dxb is GOOD!!"
缺點： "The snack & “ solid eggs” in breakfast. Fresh fruit was good."
優點： "Flight was lovely, crew were friendly and very helpful and food was delicious!! We travelled with assistance for mum and it was excellent and we were kept updated all through the flight."
優點： "In flight food was enjoyable"
優點： "Service impeccable!"
缺點： "They have one line of executive class after the kitchen and toilet, is very noisy."
優點： "Easy boarding, plenty of room"
優點： "Very little if any."
缺點： "Aircraft was not very clean,the staff seamed quite harsh at times when speaking to customers. The food was really quite poor but it was a short flight to be honest. Overall not as pleasant as the China Southern flights. I would not like to choose them again unless i had to."
優點： "Everything - Checkin, crew, food, entertainment"
缺點： "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"
缺點： "Terrible service in flight and customer service wise .. app functionality was below"
優點： "Flight was efficient enough and staff were friendly."
缺點： "It was delayed quite a bit and more on-time updates would have been appeciated."
優點： "Short, comfortable flight. Nothing special. Got us where we needed to be without incident."
缺點： "Nothing. This is filler text to meet the min. characters."
優點： "Service was good"
缺點： "Did not get the luggage from connecting flight from Amsterdan to Basel"
優點： "No entertainment or food needed on a half hour flight. Otherwise excellent."
優點： "A nice short flight"
缺點： "We had booked business on our flight to Milan, and it was extremely disappointing that on this sector they put us on the last seat in the back of the plane. There were plent of seats on this flight that had extended legroom. A bit of a mystery, why Westjet elected to put usin the last seats on the plane?"
缺點： "Because of slow boarding process flight was delayed by 15 minutes. I had short connection in Amsterdam."
優點： "Even for this short flight, drinks and sandwich was provided staff were efficient and friendly"
"Flight got delayed made me miss my layover paid to not have a super long layover ended up having to sit for 6 hours waiting on a flight"
優點： "Was upgraded to first class on my return flights. Service was excellent seats were comfy. Benefit of being a card holder and flying only American Airlines."
缺點： "The lines were too long for a 75 year old. I have recheck but did not get it with American. Security was madness, no one keeping social distance in spite of all your lovely signs. The staff giving directions on the moving table was unintelligible to me and so i left my iPad in my bag and had to spend 20 minutes tearing my bag apart . The gate was the only one not listened on the departure board and so i went the wrong way into the wrong Gs. There was no one around to check with, no one to ask and when i realized i went the wrong way i had to run back . At 75. I was the last one on board. No one helped me. The only friendly and helpful staff i met was Peter on the Chicago to LaCrosse flight. Very disappointed."
優點： "Smooth as butter. Slept the whole way."
缺點： "Nothing could have improved it."
缺點： "After the flight was diverted due to Weather conditions I missed my connecting flight and American Airlines did a terrible job handling the changes and assisting their customers at DFW airport."
優點： "Everything was easy"
優點： "It was fine the next leg of the trip was cancelled"
優點： "Crew was amazing, seating too crowded"
缺點： "Consider removing seats to add more space per seat"
優點： "That I was FINALLY able to get to my destination after a THREE AND HALF HOUR DELAY. Mechanical malfunctions, Get crew unable to find the pilots once the mechanical malfunction was corrected, sitting on the plane for an hour waiting for some "guy" to be located who went missing who was responsible for our weight to certified for flight. I didn't like anything."
優點： "flight was on time!"
優點： "Seat uncomfortable. AA put me on a middle seat in my last 4 trips. I will never fly with AA."
缺點： "Better seat options."
優點： "Staff was helpful throughout the flight. I like being kept updated on arrival time etc."
優點： "Another customer allowed me to sit in the aisle seat rather than the assigned middle seat. That was much appreciated. And I enjoyed an movie during the flight. I like being able to choose what I want to watch and stream it on my own device."
缺點： "It was really cold on the airplane. I kept my jacket on for the entire flight. I’m typically warm natured, so it was unusually cold."
優點： "Got here early"
缺點： "Poor flight. Staff kept the plane ridiculously warm the entire flight."
優點： "Delayed on the runway but overall good and smooth"
缺點： "Flight service was ok"
優點： "Booked through Kayak. Confusing because paperwork says Alaska Air but I was flying American. I understand subsidiaries but you need to be informed as the airlines are at different terminals. The flight was great. That ticketing glitch was bad."
缺點： "You better hope you don't have a short connection. Sacramento fails to allow you direct access between the A and B terminals. You have to leave and hunt for the other building through the parking garage with no guidance and then go back through security. Unacceptable!"
優點： "Everything else was great - including rest of crew"
缺點： "plane departure was delayed after boarding because the pilot hadn't arrived from local residence or hotel to SFO in time - as a result we sat on tarmac for half hour or more before departure AND because we arrived late we sat on tarmac for awhile waiting for an arrival gate to open at DCA"
優點： "The aircraft was newer and the flight smooth. The pilot kept us updated on potential turbulence, which was comforting No one knew if Charlotte was going to get a gust from IRMA. The flight attendants were also friendly which isn't the case on some airlines."
缺點： "No entertainment in Business/First and no USB plugs or outlets. Only difference between Business and coach is the size of the seats. The rest was the same. I expected more service, food of some sort and entertainment or connectivity. I will probably avoid flying American if I can help it unless I see that they have updated things."
優點： "Everything was great. I didn't have any food or drink. I slept the whole way to Dallas"
優點： "It has been a good experience! Kayak kept updating me about gates and terminals for my connecting flights..."
缺點： "Having a fat person take up half your seat shouldn't be allowed. They should buy 2 tickets if they take up 2 seats"
優點： "Quick and smooth flight."
優點： "Roomy first class and very nice staff!"
缺點： "significant delay in boarding; return to terminal to remove a drunk. Result was missed connection at DFW to London, resulting in missed connection to Munich; resulting in loss of my checked luggage"
缺點： "The fact we were staring at the plane for 3 hours waiting to take off and customer service and the gate staff was no help"
缺點： "Check in through website was confusing to do. Flight shows on alaska airlines sight as a united flight. I downloaded the united app, and it tells me my flight is not just through american airlines, but through another carrier, american freedom or aomething like that. Very confusing. I called someone, I think american airlines, by this time completely confused. If there are multiple carrier types, I should be able to input my flight number and my info ahould come up for me to view flight info and check in, or seat assignment. In the end I dowloaded 2 or 3 apps, a confusing phone call, and when i got to rhw intial check in I was not treated well by tsa personnel. Maybe my name triggered thw extra search or something.Anyway, that last part is unrelated but my return flight was kind of a struggle."
優點： "Flight attendants were awesome, aircraft was clean and seats were great."
優點： "The free movies and plug in phone charger ..."
缺點： "No problems or worries from me"
優點： "The crew, the fabulous plane with USB ports and free movies"
缺點： "It would have been nice to have ear phones for the movies."
缺點： "2 days late"
缺點： "Didn't even get on the flight due to delay out of KSMF and I talked to the ticket lady and this has been happening very regularly due to runway construction in Phoenix. Yet the airline won't let you know or change the schedules they just take your money knowing they will likely not be able to deliver the desired product."
優點： "The flight to my destination was awesome. Helpful staff, great equipment, and plenty of room. I loved the technology in the seats."
缺點： "The return flight was not so good. I felt like an inconvenience and was not treated very well. At one point I was dismissed by an airline associate with a swish of her hand. Not exactly how anyone should be treated. There was a nice man that was a flight attendant, but other than that it was as if they were irritated people were even on the flight."
缺點： "They were out of snacks. A little thing but got under my skin as unprofessional."
缺點： "Flight is really late causing missed connection"
缺點： "I paid $25 fo my luggage. I don't like it next time I will choose another company."
優點： "Non-stop and comfort"
缺點： "No snacks at all :("
優點： "The tv in the seat back"
缺點： "The lack of knowledge and carding of the desk staff i was so looking forward to this vacation and it ended in nightmare 2 missed connections, 3+ hours added driving for my ride home and getting home at 3:30am or later whwn I would have been home at 11:00 luggage sent on with out me on the flight all in all very disappointing"
缺點： "4 hr. Layover"
缺點： "A few crew members was rude"
缺點： "Flight delayed for 4 hours"
缺點： "Taking a flight on American Airlines when I booked one on Alaska was confusing. Not clear disclosed at the time of purchase. And hard to notice on conformation email."
優點： "Complimentary upgrade to first class"
優點： "While waiting to board an American pilot sat next to me and was very pleasant. I appreciated his conversation."
缺點： "Delayed getting out of Sacramento. The connection anxiety was intense. we landed as my connection was boarding. De-planing was chaotic and un informed. Seemed like we stood a good 10 mins before the doors opened...some info would have helped. Sometimes they give the gate numbers and everybody on that plane needed to go somewhere. the attendants were not helpful, the one announcer had an accent, a little hard to understand and asked that we all be kind...ok that I can do."
缺點： "Rude flight attendance werent prompt"
優點： "Flight attendants were very kind"
缺點： "Comfort level was very low. I'm 6'0 y'all and with my seat in an upright posistion my knees were hitting the seat in front of me. My chair barely reclined which cause me to not get any sleep. These two comfort factors made it a restless uncomfortable flight."
每天清潔，並在 薩克拉門托飛往 台北的機艙內安裝HEPA高效濾網
旅客在機艙內必須全程佩戴口罩， 薩克拉門托飛往 台北的機上會提供口罩
從 薩克拉門托飛往 台北的乘客必須檢測病毒抗體及檢查症狀
豁免更改費用。 搜尋 薩克拉門托飛往 台北的彈性機票