Excellent overall service. Quick boarding, very quick de boarding. Flight attendants were very attentive and quick to take care of any request. Food was good quality and tasty. Overall very satisfied with Premium Economy purchase.
My flight was cancel on American , rebook 4 time? Whe to the airport each time to find out flight is canceled again, ridiculous X just ask for a refund
JAL staff is always super professional, polite, and helpful. The ground staff in Japan were exceptionally helpful by solving our connection problems perfectly.
Same thing about the seats. Why can I select seats and then those choices not be honored?
plane air was too hot with mask on hard to breath with mask!!!
All liked. It was very good 😊
缺點： "flight didn't even happen"
缺點： "American airlines, No entartainment, no hi hello from the crew, no food, not even water... Funny guys, why the have flight people inside the plane :) domestic airlines are always joke compared to the world domestic or overseas...."
優點： "Every thing in airplane was wonderful. I would like to recommend this airline to my friends"
缺點： "You are best ."
優點： "Typical flight and all went well."
缺點： "The flight was fantastic. It was a long flight but the flight attendants took excellent care to keep us comfortable."
優點： "The crew and food was amazing, with ample entertainment selections."
缺點： "Seats. For some unknown reason, JAL uses different seats on this 787-8 flight from NRT-SAN that's 2-3 inches less in pitch than all of their other planes. This was not comfortable on a 9-hour+ flight. The flight attendants also woke us up everytime food was served so we could recline up seats."
優點： "33" seats"
優點： "The seat was very spacious"
缺點： "More space to put things"
缺點： "No additional comment"
缺點： "Entertaining in English"
優點： "Everything. I always enjoy my flights with JAL."
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "The crew was excellent."
缺點： "We almost missed our flight to Kona, due to a malfunction in the plane from Chitose to Narita where we were disembarked. We were not aware or made aware of the distance from the domestic to international gate. We were told to take the 1830 pm flight to connect. We almost got a heart attack from running to our very far gate. I wish we were made aware that a shuttle bus would have been available to go to the international gate."
優點： "People were friendly - from check in right through to disembarkment."
缺點： "Not applicable"
優點： "Was fed a meal and snacks/drinks for this connecting 3 hour flight in economy. Hard to sleep in the economy seats, But with a blanket and thick clothes it would be better! Japan Airlines crew extremely nice!"
優點： "The flight attendants were very attentive and polite, seats are some of the most comfortable of any airline I've flown (particularly compared to the US domestics), and entertainment is solid (although the English movie selection was not that large). I would definitely recommend JAL to others."
缺點： "The food was not to my liking (i.e., all Japanese style, but not necessarily types that appeal more to Westerners) but it was palatable."
優點： "The flight from Chicago to Tokyo was delayed, which made me worried that I would miss the connection to Taipei. I was very happy to discover that an airline staff person was waiting for me when I got off the plane, having already changed me to another Taipei flight. She explained things and guided me to the right place. She was able to walk amazingly fast for a woman wearing high heels!"
優點： "Longer leg room and clean ambience coupled with very friendly flight attendent makes this trip a wonderful experience"
優點： "Very family friendly. Good entertainment system."
優點： "Comfortable business class seat. Flight was on time. That’s what I wanted."
優點： "Able to watch Three Billboards, Darkest Hour, Shape of Water, Wonder, and list goes on and on."
缺點： "The seats on the 787 were much more crowded than on the 767."
優點： "Space between the seats."
缺點： "Color of the seats."
優點： "Jenny was the most wonderful flight attendant in Business Class! She checked on me constantly and made sure I had everything I needed."
優點： "So cramped. Very uncomfortable flight."
優點： "Nice staff."
缺點： "Economy seats very uncomfortable especially for long distance flights - barely reclining. Seat selection very painful - can do it online, have to call up to 48h before glight with roaming fees if already abroad. Food okay - nothing Japanese. Movie selection could be richer and better."
優點： "No major disasters, comfortable seats, on time."
優點： "From check in to final destination, customer service to amenities, Japan Airlines exceeded my expectations in every regard."
缺點： "The flights were everything I expected and more."
優點： "I really loved the food they served on the airline, along with the entertainment and the stuardesses. It made for a very enjoyable trip."
缺點： "There wasn’t anything that I disliked. Of course the seats were uncomfortable, but that’s expected for Economy."
優點： "I was very impressed with the courtesy and efficiency of the pilots and crew. Staff were very helpful and polite. A very good experience overall."
缺點： "The stewardess making announcements overhead on the PA system speak very softly and can be very difficult to hear and understand in addition to their accent. I know the safety cards are available for that info but the "in-flight" announcements are the ones that I worry I'm missing important information due to my misunderstanding."
優點： "My wife and I made the rookie mistake of showing up to the wrong airport in Osaka but the JAL staff helped us by transferring our reservation to a later flight so that we were still able to make our connecting flight from Tokyo to San Francisco. We're grateful to the entire staff at JAL for saving us a lot of time and money!"
優點： "Met a very nice Taiwanese sitting next to me. We spoke the entire trip."
優點： "Clean and nice staff"
缺點： "Seats separated from my friend for 14hrs."
優點： "Once again the service from the flight attendants was perfect."
優點： "Always on time"
缺點： "No clue when it's boarding time and no announcement"
優點： "I liked that the flight attendants were attentive and gave us all refreshments in a timely manneR."
缺點： "The seats were small. But then again, I think that would have been a complaint for all airplanes."
優點： "The most polite and attentative flight attendants and great food options."
優點： "JAL has excellent service. The flight attendants are very responsive and always there to help. The boarding and everything was smooth."
優點： "Service was wonderful! Domo arigato gozaimasu. Aloha, Cary"
優點： "Good food and excellent service On time"
缺點： "There are not much choices for movies News uses Japanese only"
8 hr delays. Lost luggage. No compensation. Nuff said.
Disastear, iif i walked i would have been there earlier Diverted and arrived to dulles not reagen 3am.
Once airborne, the flight was uneventful. However, the flight was an hour late leaving the gate due to a weight and balance problem that needed to be corrected by restowing luggage in the baggage compartment. Several passengers missed connections in PHX; no representative from American Airlines (the captain or terminal representative) made an apology for the delay or missed connections. First class food service is poor. Nothing is warmed; sandwiches are all the same (two slices of processed meat or turkey with cheese on a pretzel roll). No hand santizers are offered or provided as was done during early covid restrictions.
Boarding and flight was smooth. Arrived 35 minutes early. Crew pleasant.
The plane was up to date and comfortable. Everyone courteous. Nice trip
優點： "Boarding in Bozeman was good."
缺點： "Couldn’t hear the pilot at all, which was disconcerting through a pretty turbulent flight. Unclear about beverage service; some people seemed to get drinks but no one ever asked if we wanted anything. Finally the app did not work consistently for in-flight entertainment"
優點： "Plane wasn’t full, they allowed everyone to spread out in the plane"
優點： "Crew was very accommodating but all three of us passengers were very close together, Thank goodness we were all considerate of the other."
缺點： ", Thank goodness we were all considerate of the other.Just need a little more elbow room for a comfortable flight."
優點： "The employees were as good as they could be, given the atrocious handling of the situation by American Airlines and its policies."
缺點： "We were 1.5 hours late leaving for an unknown reason (not weather). Then, it appeared that we didn't try and make up the lost time in the air (we also landed 1.5 hours late.) This caused a significant proportion of the passengers to miss their connecting flights. American didn't do anything to help other than offer a "discount" of about $10 off of over $100/night hotel rooms in the Philadelphia area to sleep overnight in Philadelphia. This was absolutely lousy customer service by American, and will definitely make me avoid American Airlines in the future."
優點： "Entertainment app and selection of movies good. Also love that you have diet Dr Pepper on your flights. Boarding process efficient"
缺點： "The USB plugs and lower converter plugs didn’t work for the entire flight. Cabin temp is too low, why always freezing??"
優點： "Boarding was average. Cabin crew was very nice and attentive when needed. Flight was on-time. Luggage arrived quickly and unharmed."
缺點： "When will airlines end cramming in as many sardines/passengers in the plane? The seating for me (6"1") was too close to the seat in front. Luckily, the passenger in front of me did not recline."
優點： "The 2 flight attendants who continued to work this flight were amazing. The gate agent in Phoenix was also great."
缺點： "7 hour delay initially because of a mechanical problem, but massively exacerbated by an inability to find crew. Disappointing...."
缺點： "Fight was delayed 50 min departure because flight crew wasnt there. Also, plane was very old and outdated."
優點： "Food was surprisingly tasty for airplane food, vote would be lovely if someone could figure out how to produce a hash brown at the passenger seat without having it be limp"
缺點： "I’m guessing that a great many passengers would happily pay 10% more on their fair to have 10% fewer seats on board so that was actually possible to achieve a state of modest comfort while flying in a 12 hour flight."
優點： "30 year old plane!"
缺點： "No oilers, no individual monitors!"
優點： "Flights reached the destination before scheduled arrival"
缺點： "Chicago airport is a mess. It took us about 3 hours from exiting international terminal to domestic We managed to board a flight just before the gate close. Literally running in the airport. I believe there are people who missed the flight"
缺點： "Boarding could be improved if they would start boarding from the back of the plane to the front after boarding 1st class and Priority this way people would not block the passage when putting their luggage in the top compartments. The crew was not very helpful because I almost went into a hypothermia condition because the air in the cabin was extremely cold. When I ask for a blanket one of the stewardesses said that AA would no longer have blankets in flight which I prove it wrong when I saw in the flight Mai-SDQ blanquets all over the cabin. The soliton they gave me was that they would ask the crew to raise the temp in the cabin, I had to make the request three times and I had to tell the stewardess that if not raising the temperature in the cabin I could have gone into an emergency hypothermia crisis. I had to take another shirt from my carry-on to put it over my shirt to warm me up."
優點： "We got to our destination aver 12 hours late."
缺點： "In addition to being rebooked approximately 12 hours after our original flight, this flight left about 40 minutes late."
缺點： "5 delays with the flight. Had to Switch to a flight leaving from SFO and pay $60 for an Uber to get to SFO"
優點： "Nice plane, lost of overhead space Friendly staff"
缺點： "Was a few minutes late"
優點： "my seat assignment"
缺點： "wish the crews were more pleasant. some were pretty rude to some passengers"
優點： "I really enjoyed the entertainment available."
缺點： "A 6 hour flight in which we were not offered food. In addition, when it was time for baggage claim, I noticed that my luggage had been damaged. One of the wheels was broken off. I put in a claim and have yet to hear back."
優點： "Amazing entertainment selection, comfortable."
優點： "The crew was amazing"
缺點： "The airplane was very old and I couldn't hear or see the "entertainment"."
優點： "The crew were wonderful and very attentive. The food was excellent and served almost continuously - and free! Seats were comfortable and roomy enough to move around. Flight was not full and we were able to lie down to sleep a little."
缺點： "No complaints."
優點： "At least the gate agent was pleasant when she told us she couldn't help us and gave us information to get rebooked."
缺點： "That our bags were late coming off the plane and instead of being able to put them on the connection belt we had to take them up to recheck and rwtag them."
優點： "British Airway, as their partner, made everything perfect."
缺點： "Iberia never picks up the phone. American Airlines always says 'No' first, & sticks with their 'No' for about an hour before being willing to think of work 'round solutions. AA online check-in didn't work, There's always a 45+ minute wait by phone to get AA to answer.. Then the customer service line of Airlines @ LAX had 70+ people needing help, but only one person working. So it was an hour long wait, only to be told 'No' you can't fly. Yet once I walked over to British Airways, they found a way to get me to my destination. Airlines just does not have enough employees and doesn't care."
缺點： "Flight was delayed, but it's not even delay, but the terrible incompetent unprofessional way this was handled."
缺點： "Flight attendants seemed inconvenienced by simple requests like a drink or headphones. The food was downright terrible! Overall rudeness! They lost one of our two bags that we checked in together. When they finally found it 36 hours later, the process to get the bag was horrific!"
優點： "Arrived 30 minutes early"
缺點： "We had to wait 40 minutes in the runway before parking at the gate."
優點： "I like that they let a 70-yo wobbly old man hobble the length of plane to get some hot tea because there's no climate control i the air craft, and let the poor old man hobble back by himself juggling the hot tea in his hand and trying his best not to fall. Plus I truly admire one of the air stewardess's ability to chew gum - she was chewing vigorously throughout the 7-hour long flight. Amazing."
缺點： "BA and AA is the best partners. Because both their air crew are clueless about service standards. A 7-hour flight from London to JFK, again no meal choices, no offer of drinks in between meal times - is this a standard Western service level?"
缺點： "When I arrived in Kingston after a long day of traveling only ONE of my TWO checked bags arrived that has my clothes swimsuits shoes jewelry and a host of other important items"
缺點： "The flight to NY took too long and I missed the connecting flight to DC. There was no one to help speed up the process through security and customs so I could make my flight instead, I was just rebooked for a flight 4 hours later. I have to drive to Richmond, VA tonight to make work tommorrow. I hate this neglect towards time."
缺點： "Big lines for the kiosks to print out the boarding pass, after that another line to drop off the lauggages. We left late. Horrible food. Uncomfortable sits. NO INDIVIDUAL TV."
優點： "Badly handled dealy situation"
缺點： "Airplane very clean like new"
優點： "Very comfortable and nice staff"
缺點： "Had a 2.5 delay on one of my connectors from NY to Madrid. Was worried I wouldn't make my flight to Vigo on time, but I did!"
缺點： "Super old planes, no had a tv."
優點： "Flight was prompt. Crew was good."
缺點： "Not seated together with my wife. Looked at paying for upgrade, but no seats together."
缺點： "tiny plane with uncomfortable, old seats. no entertainment options on a 3 hour flight. No food options for purchase."
優點： "10 hour flight with entertainment system in main cabin that had no sound. Made the flight feel a lot longer."
優點： "Flight was on time. Easy boarding. Smooth flight."
缺點： "In flight entertainment was below expectations"
優點： "Snacks and beverage"
優點： "Friendly crew. That the seat next to me was empty allowing me to spead my 6'4" frame out a little."
缺點： "Seat back entertainment is not very responsive to touch control. Film tended to lock up and go blank. Took 15 minutes plus to reboot. I know it is only enetertainment, but I expect when I pay for a ticket that it should all be working correctly."
優點： "Friendly crew"
缺點： "Flight was late eariving at gate in Dallas and missed connection to Nashville. However, was put on a flight that left just 2 hours later"
優點： "Schedules were always on time, the price was the best"
優點： "Crew friendly and efficient."
缺點： "Flatbed width tight"
缺點： "Flying old dilapidated 767-300 on 10.5 hour overseas flight is not a good idea Crappy seats, no in-seat entertainment, non-working overhead lights on the first flight... AA in it's usual glory. Mediocre company at best."
優點： "I loved the Qantas plane that took us from LAX to Sudney. It was so quiet and smooth, and each seat in coach had very slight improvements , such as a head rest that moved, and cushions that atually felt comfortable. I think it was a new Dreamliner or something similar. AA should use these."