缺點： "They boarded us in spite of the fact that the flight had been delayed 40 minutes. We were all getting alerts on our phones but were told to disregard it and board anyway. We then had to sit on the runway for 40+ minutes until we could take off. Since we were traveling with two small children, it would have been preferable to spend those extra 40 minutes in the terminal rather than on the plane."
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
優點： "Pleasant, uneventful flights."
缺點： "No complaints."
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
缺點： "Sits not suitable for long distance travel"
優點： "Not the flights problem that I have sciatic issues and get very unconfortable, not going to lie I was more uncomfortable than I thought I’d be. Bathrooms were clean and staff was wonderful! Besides the long flight and my own back issues, great flight."
缺點： "If I upgraded to first class!"
優點： "The flight attendant was very sweet and helpful."
缺點： "Every.single.time I take this flight we sit and wait for upwards of 30 minutes for someone to be available to park/unload the plane. The wait is so consistent it’s ridiculous."
優點： "Hearing progress and warnings of turbulence ahead, everything else great - flight attendants especially."
優點： "Great service, quick and easy!"
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
優點： "No problems to deal with"
缺點： "It took 35+ mins for bags to be unloaded in claim area. And I was 1st class!"
缺點： "Plane as dirty and dislike direct tv"
優點： "Upgraded Business Economy was much nicer than regular Economy. The flight got in to Tampa early."
缺點： "Bathroom not maintained during flight. Vomiting child seated behind us (which I know was not the airlines fault, it was gross though)."
缺點： "We waited an hour and a half for de-icing in Bozeman and I nearly missed a connecting flight in Denver"
優點： "fast take off and good service."
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
優點： "Informative Gate Attendant Nice flight attendant"
缺點： "I couldn't take my computer bag on board and had to empty it because of the small space overhead. Bozeman airport was very nice. Easy to maneuver in the airport."
缺點： "Way overcharge for 3rd bag -$150 for single relatively small bag!"
優點： "Corteus smiling faces and on time"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
缺點： "Getting bags checked was a nightmare in Bozeman with United. Way understaffed behind the counter. This is a typical problem in Bozeman at Peaks."
優點： "I was returning from an international flight, and had carried my smallish rollerboard +1 personal bag all through (including outbound) with no problems. Just on the last leg, IAD to RDU, the gate agent forced me to check the bag, even though the flight was not full, and the bag could easily fit in the overhead bin. I was in Group 3."
缺點： "Forced to gate check rollerboard for no reason."
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
優點： "Magazine was worth reading"
缺點： "Boarding process is broken. They start boarding on time, 50 minutes before the flight, but the group system they use doesn't get people on efficiently. Both legs of the flight took over an hour before the plane was remotely ready to move."
優點： "Upgraded to extra comfort seating."
缺點： "Flight was 2 hours delayed."
優點： "The seating seemed a bit more spacious~very much appreciated!"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
缺點： "I didn't like that I couldn't take an earlier flight home to Ontario without having to pay a fee. The airline delayed my flight a day later just to get to Oregon and the least they could do was give me an early flight home."
優點： "On time. Comfortable"
優點： "Movies on personal device"
優點： "Good solid trip. No issues and went smooth. Your team Was good both ways."
優點： "I like being able to use the United App,"
缺點： "I don't like having to pay for all entertainment in the headrest tvs. The app is much more convenient."
優點： "Warm friendly competent staff."
優點： "Employees were very nice"
缺點： "Seating very cramped I'm six foot one maybe you guys should look at JetBlue"
優點： "smooth check in, effortless boarding"
缺點： "1/3 of a soda can for a drink? Just give the clients a can for heaven's sake! too short a flight for much but the snacks are pretty tiny"
缺點： "IT system outtage, grounded all domestic flights"
缺點： "Hard to sleep, turbulence"
優點： "Comfort alerts to delays"
缺點： "Hate hate hate having to check carry on at the gate There is pkenty of room if enforce the carry on under the seat Do so It is unfair to make later groups pay for selfidhness"
優點： "The crew was very courteous and kept us up to date."
缺點： "I did not like that both planes they put us on were broken. We were very delayed"
優點： "On time"
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
缺點： "Luggage lost or left in Chicago with meds including insulin, had to stay in motel in Portland, ME to wait for morning flight. Hope luggage is on that flight. He needed his meds and only wanted to help when they said there was too much baggage. Mr. Perrin had only one carrying with everything in it. The flight itself was fine and he had good aisle seats and wheelchair at all points, but the lost luggage with the important meds caused a problem. We hope United found it."
缺點： "Small plane, seated in very back row, unable to tilt seats back. no food no service."