優點： "Boarding was efficient, crew was exceedingly polite, helpful ground staff."
缺點： "Flight left a little bit late."
優點： "Crew was amazing.Premium economy seats were superb. Food was also good."
優點： "Crew is responsive to requests, and very polite."
缺點： "Cabin temperature was 81F during the night, making it too hot to sleep."
優點： "I enjoyed the selection of food and how it was mostly Japanese style. And the drink selection is very good."
缺點： "It is a problem of flying economy, but our seat space was a little tight. I would have enjoyed a broader selection of movies as well."
優點： "Excellent crew!"
缺點： "It could have been quieter."
優點： "I had 3 seats to myself, and I was able to curl up and get a good 2 hours sleep without being disturbed. Thank you ANA. Crew was lovely and friendly."
缺點： "Well they could have given me a free upgrade but I can live with a row to myself, kidding. When the ticket counter opens the agents stand in front of the podiums and bow and say a greeting (I think it was in Japanese). They need to get their timing better. So not much."
優點： "I loved the film with kabuki characters to introduce safety procedures."
缺點： "More seating room, better ventilation."
優點： "The crew was wonderful. Polite and professional. The meals were very good for economy class."
缺點： "The seats felt like there was no padding in the seat. The back was fine."
優點： "Logjam Manila traffic, confusion at MNL, late for check in, but staff got me on the plane. Then my suitcase was busted open at Chicago O'Hare on the conveyor belt and ANA issued me a replacement on the spot. Two problems [ not their fault ] handled beautifully. ANA is truly amazing. Thank You !!"
優點： "Crew on ANA is always the best Also custom check in was amazingly fast, I went to the side custom check in by accident (there are two) It took less than 5 minutes, I didn’t not know I had to fill another card to leave japan but it was super easy as there was a person to guide me + basic info"
缺點： "Other than chairs being more comfortable nothing really"
優點： "The cabin crews were excellent. Food was delicious. Lots of leg room in Economy class. Overall had a great experience"
優點： "I liked the midnight flight out of LAX; got to sleep at a normal time and arrived in Japan in the morning ready to go"
缺點： "Not much"
優點： "The whole process from boarding to exit was perfect. The seats, the food the service was great"
缺點： "The movie selection is somewhat weak"
優點： "Service by the crew and how boarding is organized by different queing lines for quick and more efficient boarding process."
缺點： "The personal entertaiment touch screen worked intermitently. When the touch screen did not work, i had to use the remote control to do what i want it to do. Boarding process experience can be improve with better sign for the queing lines and have boarding crew station at end of every quing lines to make sure all passengers are queing in the correct line."
優點： "Excellent service."
優點： "The food and the very friendly and courteous flight attendants."
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Overall it was a great experience. I enjoyed the food, the flight attendants were very nice, and I enjoyed the amenities as well."
缺點： "The flight back was amazing. The trip from Chicago to PHILIPPINES was good as well, though the plane was real small on the way to Manila."
優點： "The crew are so courteous and helpful."
優點： "Good service"
缺點： "baggage was broken."
優點： "The crew is attentive and kind, the promptness is the airline, they aren’t afraid to serve you top notch food and dessert"
缺點： "The only thing that soured my trip was on the way back, it was a passenger who was just way overboard disgusting. First of all he takes off his shoes and then his socks and crosses his legs so his barefoot is right next to my tray table. Then he proceeds to unbutton his pants and unbuckle his belt. Reaches down into his nethers and takes a good whiff of his hand. This passenger continually kept encroaching into my seat, either sitting on a portion of my leg or putting his shoulder over my shoulder, even at one point used me as lean on. It was a 9 hour flight of misery... I was definitely uncomfortable for majority of that flight due to the passenger in 40A on flight NH176"
優點： "Great service and crew. Boarding was quick and efficient."
缺點： "No personal inflight entertainment, but it wasn’t an issue with such a short flight from Sapporo to Tokyo."
優點： "Crew very helpful and reassuring though plane late on arrival in tokyo."
缺點： "Due to snow in Seattle area plan departed 2 hours late which made a short connection time, but all went well."
缺點： "seat labeling not clear"
優點： "Good food and onboard service."
缺點： "Plane was delayed and I missed my connection. Once airborne the flight took forever."
優點： "The flight was very well organized and the plane left on time and arrived exactly on time. The service was excellent even though the plane was close to full."
優點： "Comfortable seats and leg room, especially for Economy. Staff was very helping and friendly. Entertainment selection provided enough options to find something of interest. Flight crew was outstanding keeping the flight punctual."
缺點： "Limited food and drink options, and was disappointed when both things I tried to order from the first meal serving were out of stock."
優點： "Customer service and food!"
優點： "The service, the professionalism, and the wonderful Dreamliner Boeing 787 aircraft"
優點： "Flight attendants were very professional and ANA is a very organized airline. I would definitely fly ANA again."
優點： "NH817 NRT to PNH was one of the best crews ever. Every need was met. Best customer service. NH818 was good too but the attention and attitude was slightly below. Travel Dates: NH817 09/1/2017, NH818 09/04/2017."
缺點： "Very good overall. The entertainment could you a little more choices."
缺點： "meal choices"
優點： "Very kind flight attendants with amazing service!"
缺點： "They ran out of the two food options, so many people were stuck with the fish option. The entertainment section was just okay."
優點： "Good food and service"
缺點： "Delay too much time"
優點： "Great service and great food"
缺點： "No complaints from me"
優點： "The Star Wars theme was unexpected, and fun. The food was great, fresh, as always on ANA."
優點： "Fan tasting service by the crew members from the point of check in. Very attentive to all details."
缺點： "Flight were shaking badly several times and I feel dizzy"
優點： "Was able to request a gluten-free meal for the flight"
優點： "staff was great in business"
優點： "Young, pretty, and charming stewardesses. :-)"
優點： "Japanese quality is good quality"
優點： "Crew is always awesome on ANA flights"
優點： "The seat had good width since I am 6"1 , unlike most American airline the comfort level is much better, not cramped."
缺點： "Not much all good"
優點： "Boarding was efficient the crew was polite, professional and helpful, seats were comfortable, and the food was surprisingly good."
缺點： "We were delayed, but I can't say it was the airline's fault."
優點： "Very quiet. Plane very clean"
優點： "The padding seems inadequate especially for medium and long hauls. It hurts sitting in the seats after 2 hours into the fight."