優點： "I was on board with my 4 months old baby. The crew was so kind, they helps me a lot."
優點： "The crews were very kind and helpful."
優點： "Crew was courteous. Flight in general was uneventful which is a good thing."
缺點： "Nothing to criticize. Flight experience was good but not exordinary."
優點： "Food was great"
缺點： "It’s 14h flight. I wanted more water. I had to keep asking but the size was too small... I didn’t want orange or apple juice...."
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "Great crew! Easy transfer. Handled our luggage very well! Will fly again. Food was good!"
缺點： "More movie options would have been nice."
優點： "Check in early and easy.... Bags straight through to Sydney... JAL... What other airlines should aspire to."
優點： "Was fed a meal and snacks/drinks for this connecting 3 hour flight in economy. Hard to sleep in the economy seats, But with a blanket and thick clothes it would be better! Japan Airlines crew extremely nice!"
優點： "That I probably won’t have to deal with AA for a while."
缺點： "The boarding process was a joke. No seat assignments until the last second. The front desk personnel would not help us with a seat assignment and said they were “working on it”. I sat down with my wife in the waiting area and observed the front desk personnel joking around with each other for the next 45 minutes before the flight. Very unprofessional and not helpful. Not a good way to represent your airline."
優點： "Liked creative approaches with the meals, with new/different menu - some room for improvements but generally good Loved the movie selection"
缺點： "Found the seats hard and uncomfortable after a few hours although the leg space was more generous in economy than United/ANA"
優點： "服務 電影 雪糕"
優點： "Great service."
缺點： "Inflight WiFi is very slow and choppy. I wish we could get a stable and high speed connection."
優點： "Excellent and original Japanese meals"
優點： "Smooth, on-time, friendly staff. The food was giid and plentiful. What happened to the complimentary toiletries, though?"
缺點： "Omg did you study how to prevent people from sleeping? If you allowed the head of the seat to go back just 3 more inches i think i could sleep. Instead, i am tortured like a yawn that wont come out, a mosquito in the dark, an itch that runs away from my fingers ... out of reach and just inaccessible. 12 hours of wishing so that by the time i reach my final destination, I've been awake over 24 hours. Im getting too old for that."
缺點： "The dinner meal was not what I requested. A roll with breakfast would have helped. The shrimp was good what was under them was not so good. We had to wait tell last minute to sit together."
優點： "Premium comfort seats are worth it especially on longer flights; totally recommend. Plum wine is a great add to menu"
缺點： "You need to call to reserve seat. Then was told I could only upgrade at the airport and not on the phone, risking to loose the few available premium comfort seats. Old movies. Poor red wine. Food still just okay."
優點： "Excellent food. Lots of food, drinks. Comfortable plane."
優點： "Quick local Flight. Left and arrived on time."
優點： "It was pretty comfortable for a 14hour flight and all the flight attendants were super nice and very helpful. Different then most airlines in my opinion. Next time I go to Japan it will be with Japan Airlines no doubt!"
缺點： "The only thing I didn't like Was leaving the plane."
優點： "Friendly and helpful staff, excellent food."
優點： "Clean and nice staff"
缺點： "Seats separated from my friend for 14hrs."
優點： "The crews were polite and reliable. No bossy or mean like other airlines. they moved prompt, no running or fast walk on aisles, so that passengers can ask things easily. Food was much better comparing with any other companies. The boarding time was delayed one hour, however we landed japan 2, 3 mins later than the estimated arrival time. Landing technique was beautiful. American, United, ANA which I flew caused me have a deep Earache. I didn't get any pain from this flight. I am already scared of returning flight with American airplines."
優點： "Airplane is well kept. Snacks are available near the beverage area."
優點： "The plane offered a variety of channels and movies. The seats were comfy and the staff were very informative and friendly. Overall, I had an excellent experience"
缺點： "The flight attendants were talking in the back all through the flight. I was seated third row from the back, so they were audible throughout the flight and very annoying."
優點： "Went premium economy for such a long flight- NYC to Tokyo- to Sydney. Seats were great as was crew and everything!"
缺點： "No complaints!"
優點： "It was the best flight and airline I have flew so far. The crew was extremely professional and very helpful, the space between the sits was great and I didn't feel cramped into the sit like on any other airline. Food was excellent also!"
優點： "JAL has excellent service. The flight attendants are very responsive and always there to help. The boarding and everything was smooth."
優點： "Plane was spotlessly clean, smelled nice, bathrooms also very clean and had toothbrushes and toothpaste. I requested the vegetarian meal and it was the best airline food I have ever eaten Flight crew was friendly and seemed to genuinely enjoy working for Japan Airlines. I don't see that very often on any domestic US air carriers. I highly recommend Japan Air."
缺點： "Headset was too big for me and kept skipping back."
優點： "Everything worked as planned."
優點： "Direct flights from San Diego to Narita. Easy connections for other countries. Good food. Luggage allowance."
缺點： "Seats are a bit hard and do not recline enough. Would trade legroom for more angle on the seats."
優點： "The Japanese flight attentants were excellent. Entertainment was excellent"
缺點： "I didn't like the other asian flight attendants. They were rude. Asked for water, she said we're not serving water only juice at this time. Asked for Consume or Dashi there weren't any. asked for diet coke they ran out. very small things but weren't able to satisfy our trip back to HNL."
優點： "Best and consistent service."
優點： "Absolutely loved the flight. The flight staff was among the best I have flown with. In terms of service I could not have asked for any better. The seats were super comfortable with a great entertainment system/large screen. The layout essentially gave you a nearly private suite. The doos service was impeccable. The lavatories spotless, along with those cool Japanese bidets...first one I've seen on a plane. Overall, I loved the experience."
缺點： "Remarkably the one issue on this wonderful business class seat was a limited area of storage for small items, most significantly a lack of a pocket for a cell phone by the USB port. Also the armrest didn't rise when the seat was in upright mode."
優點： "Excellent service"
缺點： "Not a lot of vegetarian options"
優點： "The aircraft was clean and boarding went smoothly. The flight was late but the staff seemed courteous, polite, and apologetic for the delay."
缺點： "I thought I had ordered a vegetarian meal when I booked the flight roughly 1.5 months prior to my trip. However, when the meal was being served, there was only a chicken or pork option and my vegetarian meal had either not been properly booked or had been forgotten. When I informed the staff, I was asked to show proof that I ordered a veggie meal. I could not pull up my email confirmation as we were flying and there was no internet access. I had to lug my bag out of the overhead and search for a print out confirmation. I had not come prepared with the "evidence" the stewardess wanted. While the staff tried to be polite, I also found them to be quite rude, demanding that I produce evidence. Could they not have simply given me an extra salad without all the fuss? I felt I was being treated as a criminal for requesting a veggie meal that had, unfortunately, not been recorded in their system."
優點： "The ground crew in HKG airport was really helpful."
缺點： "I have been flying JAL from HK to Boston numerous times and by far my favourite (over Cathay and don't even need to mention United). However this past trip gave me a new perspective. Given it is a Japanese airline and all, it is normal for them to be Japanese-centric. We had an a-hole sitting in front of us at 51F during our flight to Narita and he was trying hard to argue with us in English, and even told us to move to another seat. When I had the flight attendant (her name is Sako on flight JL736 on Jul 26) over to discuss (in English) she went to the guy in front of us and started apologizing to him. For what??? She then came back to us speaking in Japanese and brushed the issue away. Sorry, no this was not acceptable, even though my fiance was okay with the situation."
優點： "Very spacious and comfortable, modern plane"
優點： "Cathay and JAL Provided excellent customer service throughout the the flight. Everyone did an excellent job and went out of their way to make sure I made flights and had what I needed."
優點： "Good flight! Confirtable seats, polite crew."
優點： "Attention given to each passenger by flight crew."
優點： "The boarding was efficient. Cabin and lavatories were clean."
缺點： "The interior seems dated, with old-school channel based entertainment system, unlike the ondemand IFE most Asian airlines are equipped with. Meal service was also very slow - took over 50 minutes to serve the economy cabin. There was no choice of main available.. Main was an array of fish cakes type street snacks. It was edible but not impressive."
缺點： "Only 30 people were not priority boarding (including me). Not being Japanese makes you a second class citizen on Japan Airlines."
缺點： "Flight from Taipei to Tokyo was delayed and ultimately cancelled because of "mechanical failure". Many passengers on the flight including us had international connections through Tokyo, with only an hour between flights. It was clear we were all going to miss this connection, but in a frantic and haphazard way, the JAL crew's only solution at the gate was just to get us all on the next flight out to Tokyo (I believe via China Air) no matter what our individual final destinations were. They said "from Narita, they will handle all your connections to your final destination." This was a bizarre solution. Why not reroute us individually on other partner airlines, through other countries/cities, from this international airport in Taipei, like airlines usually do? (Also, all of this disorganized communication by the JAL crew at the gate was never translated into English, I just happen to speak a little mandarin and was able to understand what they were directing us to do). My wife was the one who searched for an alternative route on her phone (through HK instead of Tokyo) via their partner airline Cathay pacific and showed it to the JAL rep at the transfer counter, and through a series of radio and phone calls, only then did they say "there might be seats left", but they couldn't book the seats for us there. In order to make the flight, we had to sprint ourselves to a completely different terminal and concourse to another transfer counter to finally book our seats on this Cathay flight. Needless to say, our luggage did not get pulled from JAL in time to make it on the Cathay flights, so we are waiting 2-3 days for them to hopefully be found and sent to us. Overall, I was completely disappointed by the JAL staff, who didn't take responsibility or ownership of the situation, and who's solution to just fly everyone out to Tokyo, no matter our final destination, and to leave us to figure out our connections there was extremely short-sighted and irresponsible, and was a total disservice to their customers. I expect much more from this airline. On another note, we flew JAL from Boston to Tokyo, and Tokyo to Taipei: the food was terrible and food options were really subpar for an international flight, I would've expected much better from JAL and the dreamliner flight."
優點： "nothing at all...horrible aircraft, horrible flight"
缺點： "1) could not pre-book seat as it was a codeshare. You should change that...better on a budget carrier 2) The plane is not competitive, ancient entertainment system, no power in seats to plug in 3) Entertainment system did not work for all but 10 minutes or so of the flight. 4) food was really horrid, no japanese option!"
優點： "Crews and their messages sounded nice but some parts sounded like it was little too much for normal passengers.; somewhat threatening or too warning ..?"
缺點： "Transit should be guided better, especially if it involves terminal change. It was difficult to pickup and send the luggages as well. The airport terminals were way too hectic. It was hard to find ground staffs."
優點： "All fine, no complaints."
缺點： "Up date movies."
優點： "Korean Air service was good."
缺點： "When I left Atlanta for Incheon, I thought it was Korean Air, but I got on Delta Air Lines. I was a little embarrassed then."
缺點： "Movie selection was a tad bit small"
優點： "Great service"
缺點： "Hope I can change seat when I check in even though I choose to enter other skyteam number than sky pass."
優點： "Boarding services"
缺點： "On-line cellphone app interface in mandarin version could be better."
優點： "The crew was amazing and accommodating as we had an infant."
缺點： "Entertainment was subpar."
優點： "Great service and a very friendly crew."
缺點： "The food was ok, average and nothing special."
優點： "Same as the first flight. Korean flight attendants were very courteous and helpful. Foods ok. We couldn’t afford first or prestige class so we have to trade in our comfort in economy."
缺點： "Flight wasn’t as long but if you add up the lay over time, it end up being long."
優點： "The airline accommodated by request for special meal with a very good seafood meal at each serving."
缺點： "Touchscreen did not work on the entertainment; everything had to be controlled from the remote control."
優點： "The trip was excellent because first of all, I was the one who booked it. Secondly, I selected all the aisle seats. The airline isnine of the best with friendly and courteous crew."
缺點： "The USB port on my seat to charge my cell phone was broken. And the airplane gets warmer in the duration of the flight. The crew should always make sure that the air conditioning's thermostat is in the coller setting."
缺點： "1. Planes outdated - We were on an old airplane from Seoul which had compact seating, touch screen on tv controls were not functional. We had to help our kids with the program selections. Wished that the 7 hour flights are upgraded to newer ones with touch screen control, just like the 12 hour flights. 2. Food options not available - My son & daughter ended up skipping both meals during the second leg. They did not want to eat hamburger in kids menu, Korean air did not have alternate meal option like pasta or pizza in flight, which was not what I had expected. Cold sandwiches were offere prior to landing in breakfast menu, all of us had to skip it. 3. Turbulence - my son ended up vomiting twice in second leg. Fortunately we carried 2 spare sets of clothes. 4. Checked baggage in Mumbai airport took 1.5 hours to arrive on the baggage claim belt which was just a waste of time. Korean Air staff just blamed airport authorities on the baggage delay and did not inform anxious passengers awaiting for their baggage after the long flight. Korean air was inefficient in every way."
優點： "Great service!"
缺點： "Dated aircraft A330-300 and seats."
優點： "Great customer service"
缺點： "It was hot and no airflow"
優點： "We loved the extra leg room. Staff was execellent."
優點： "The crew was great."
缺點： "I know you are not the only airline that does this, but the seats are cramped. I am not a big guy. I can't imagine what a heavier or tall person goes through in those economy seats."
缺點： "Rude flight attendant! She opened the food tray on my lap and instead of informing me to put my seat upright, she did it for me as though I was a child."
優點： "The movie selections were pretty good and was enough entertainment for the long flight"
缺點： "The flight delay forced us to run from one end of the Incheon Intl Airport to another to catch our connecting flight."
優點： "flight delay for more than an houe"
優點： "Food, service"
優點： "Food and accommodating flight attendants."
優點： "Boarded on time and quickly. Smooth ride made me fall asleep for most of the flight almost the second I sat down (I had been out the night before so that probably also explains it). They left a note saying I was sleeping when they gave out meals and offered it to me even though we were about to descend. I didn't eat the food, nor did I use the in-flight entertainment, so I can't attest to the quality in those regards."
缺點： "Seats a little uncomfortable but this time around I got a window seat as well as two empty seats behind me so I was able to stretch out a bit more and be liberal with my space."
優點： "Boarding was quick and easy. I didn't have the food onboard but it smelled alright. Staff happily kept offering to refill my water on the ~2 hr flight (probably more frequently than JAL asked during my 13 hr flight a couple months ago...). Overall, good flight. Professional staff. We didn't crash so that's always good."
缺點： "Seat was uncomfortable, but when you're flying economy nowadays, that's pretty much expected. Took a while for us to get into the air but that was probably just due to it being a holiday and potentially many flights backing up the runway."
優點： "Excellent service"
優點： "The cabin crew was very polite. Restrooms were kept clean by the cabin crew"
優點： "extra leg room was great"
優點： "I was recently on flight CI054 from Auckland to Taipei, with a short layover in Brisbane (my final destination was Incheon, South Korea. Due to fog in Brisbane, the flight was diverted to Gold Coast. After arriving in Gold Coast we had to take a bus to Brisbane. It's kind of a long story, but basically I will say it was handled well for the most part my China airlines. Certainly, fog was not there fault and they did everything they could to accommodate passengers, including putting us up in two very nice hotels."
缺點： "The one complaint I have is when disembarking the plane in Gold Coast, there was no China Airlines personnel to be found anywhere. Nobody on the plane knew what we were doing - who was supposed to get on the bus and who was supposed to stay. The Australian immigration authorities and Gold Coast airport staff took control, but again, China Airlines staff had completely disappeared. Nobody was there to tell us whether we should collect our luggage, how to get an appropriate visa to enter Australia, where to go to get on the bus (or even if we SHOULD get on the bus). I was really frustrated at the point, but other than that, I would say they handled it quite well"
優點： "Everything was as good as it gets specially the crew"
缺點： "Very long flight....."
優點： "They were helpful in getting us on and off the plane. My daughter spilled a drink and they quickly gave me napkins and wet towels to clean up. Also, the plane had great leg room!"
優點： "First class on flights under 6 hours are short changed, not worth it."
缺點： "Chicken satay was gross"
缺點： "Lack of food option for vegetarian"
優點： "Good time management"
優點： "Polite flight attendants"
缺點： "6 hour delay, missed appointments"
優點： "Amazing service, very polite and professional. The food was very good and the facilities were clean/thoughtful, and the seats fairly spacious and comfortable. Tv screens worked well with good sound. Will fly again!"
優點： "Clean, comfortable and professional."
優點： "Korean Air eventually returned my money"
缺點： "What I booked was changed to an impossible connection, 6 hour layover. Ultimately had to cancel reservation and rebook an alternative not through Kayak"
優點： "upgrade the food quality"
優點： "There was a delay in taking off from SFO but the attendants worked very hard at getting everyone on board and taken care of. I missed my connecting flight in Seoul because of the delay, but the attendant let me know well before that I would miss the flight. In Seoul they took me to their very nice Hyatt hotel where I stayed the night and they offered me a very excellent buffet dinner at no cost."
缺點： "There was plenty of confusion with the ground crew in Seoul and I was lost trying to find my way to the station where I could find another flight to Hanoi. However, as soon as I found the Korean Air station, they took very good care of me."
優點： "I really liked the prices of the tickets for this trip, I saved money over the regular price plane tickets; since I had 2 long layovers in Seoul at Inchoen Airport. I love this airport, it is clean, modern and offers so much amenities for FREE. The best for my second time LONG Lay over. My firtst time was at an airport in Alaska which I completely forgot since it was nearly 30 years ago. The flying experience was totally good from flying from BKK as it was also a good airport. I also liked the services, the crews were courteous and helpful."
缺點： "Flights were full and of course I had a seat in seat 32E next to a man who was ofviously either sick or had a bad allergy, he sneezed and sneezed 1/2 of the whole flight when he was awake and slept most of the time so it was difficult for me to get in and out to the rest room. Luckily the people in seats 32F & 32G were kind enough to let me in and out (I got out mostly while the lady in seat 32F was getting out of her seat.) Mostly the other experiences were good overall."
優點： "The ladies are polite, respectful and quiet. Food is fresh and tasty and the bathroom... What a difference!! Apparently they clean it all the time."
優點： "The staff members were really nice and it was an enjoyable flight."
缺點： "The food. The noodles were over cooked, but the rest of the meal was good."
缺點： "Food is terrible. Boarding was late, late taking off, late parking at gate that caused many of us missing our connection flight. Terrible experience with Korean airlines."
優點： "I have flown with many airlines and Korean Air is by far the best airlines I have flown with. Great service, perfect locations."
缺點： "China Air was alright. Just didn't like the whole running around the airport trying to figure out what counter to go to. Also I am not a big fan of getting transported via bus from terminal to plane"
缺點： "Boarding and long waiting time after arriving at the airport"
優點： "Everything was great."
缺點： "Baggage claim was terrible."
優點： "Bathriom cleanliness and the good work of the stewardesses"
優點： "Lot of space for legs and comfortable seats."
缺點： "Nobody could find my reservation for a special meal and I ended up eating nothing"
優點： "I really appreciated getting a meal on the plane despite the short two hour flight. I've always liked flying Korean Air due to their cleanliness, presentable flight attendants and good customer service."
缺點： "The only thing I seemed to have a problem with was the volume and clearness that came out of my headphones. Although the headphones were provided by the airlines, the volume came out a little unclear and kind of scratchy. Other than that, everything was great."
優點： "Flat bed is wide and comfortable. Cabin crew was excellent."
優點： "I like the crew members"
缺點： "Entertainment selection and food could be better"
優點： "Wonderful trip, Super nice Crew , perfect meal , great entertainment system"
缺點： "Can not be topped up"
缺點： "Having boarded at SYD, during the Canberra stop, we were all required to disembarked. It was a loaded flight so the process was slow"
缺點： "Raise the cabin temperature"
優點： "The staff was amazing"
缺點： "The person next to me had a distinct body odor."
優點： "Same as above on SIN-BKK"
缺點： "Next time in B787 Dreamliner"
缺點： "Nothing comment."
優點： "One of the best seating I have ever had. Compared to Emirates the seat was spacious."
缺點： "Food was good but was not full compared to emirates."
優點： "Food, Entertainment."
缺點： "Harder than usually landing"
優點： "All crew members are very friendly and helpful, good service."
缺點： "All over flight i feel good time, i don't feel boring all friendly staff, good service choice of food i like."
優點： "Service was excellent!"
優點： "Extra leg room, great service and good food."
缺點： "The entertainment system feels dated (no touch screen) manual rewinding of movies, selection of movies"
優點： "Well organized boarding, friendliness of staff, food service"
缺點： "Flight was delayed by about an hour."
缺點： "without any possibility to call back. or to call again while being late, when arrived with plenty of time before departure. nobody was on the gate. when tryed to do all myself whithin minutes tsa didnt bother to speedup process and it took forever. i missed my flight literally in seconds."
缺點： "Old plane. Technology didn't work"
優點： "Friendly Staff. Very nice Meet and Greet Comfortable travel. Meals were tasty."
優點： "Food, service"
優點： "Easy red eye flight, just slept the whole way"
缺點： "Singapore airline is always awesome. Crew professional and very caring"
優點： "SIA service and food is always good. The flight went by quickly which is good."
缺點： "The entertainment system for the 777 did not have a touchscreen which I have been accustomed to on other SIA flights, but the main issue was the brightest setting for the screen was very dim. I think the screen is just old and not as bright as before."
缺點： "Cabin little bit cold"
缺點： "No entertaining at all, only old movies. The seats are very tight. There was a guy snoring during the flight keeping everybody awake. The breakfast was mediocre, just a a bun with fruit"
缺點： "The desserts. The bun."
優點： "Very good service"
缺點： "Very poor entertainment. Upgrade options at the transfer desk not very clear and the staff present there not courteous"
優點： "I was inpressed"
優點： "I like everything about Singapore airline service."
優點： "Business seats were excellent"
缺點： "All was good!"
優點： "United miles."
缺點： "Entertainment very poor, no selection, I took the flt in Jan and the movies and selection was sane in Feb. Bad. Food was so so."
優點： "I'm starting to sound like a fan boy but Singapore airlines masks this look easy. Comfortable seat great entertainment, edible food and wonderful in for service team. What's not to like"
缺點： "Had to drive to Huston. Can we get rid of BA and American and just have Singapore handle the flights at DFW?"
優點： "Friendliness and efficiency of crew. Comfortable seats and in-flight entertainment."
缺點： "Not much. This airline is up there with the best."
優點： "I like the personal TV, my foot rest and water holder frequent water serve,"
缺點： "For me coffee is too strong, and I like the food on the way to Tokyo better than on the way back to LA"
優點： "ending meal was very late like an hour or less before landing"
缺點： "racial discrimination by the flight attendants thinking that I didn't know Japanese language even though I was white. I could see it happening."
優點： "Service is very good."
缺點： "Too warm/hot inside the cabin throughout the flight."
優點： "New movies! Yes!"
缺點： "I asked for one of the crew to help me bring up my carry-on luggage, as i'm just recovering from a flu at that time. Instead the FA looked at my bag and asked me in an irritated tone if my bag was really that heavy? I said I was recovering and I just need an extra push once I lift it up into the cabin. In the end she did help but i did not appreciate her attitude and felt disappointed my whole flight."
優點： "We started taxing 15 minutes before the departure time. This is great !"
缺點： "not much"
優點： "Crew was super nice. Amazed at collection of Chinese movies and music. Great alcoholic beverage selection."
缺點： "Hope that there were more time to order and enjoy beverages."
優點： "Great flight and entertainment options, friendly crew, free wine :)"
優點： "Liked everything from service to comfort"
優點： "I got in some exercise during the delays and gate changes"
缺點： "Delay after delay, gate changes, lack of care from employees, missed a day of vacation in Germany, missed out on photos and memories"
優點： "Vegeterian breakfast was good thou ."
缺點： "When I asked for non veg Indian breakfast it was over. And there were not much passengers also in flight ."
優點： "Best coach experience I have had. Good airplane food. Gracious service. Tail wind made us early which was a good thing because LAX is such a mess and it would have been difficult to make our connection with the long bus ride and 2.5 mile walk to the Alaska terminal."
優點： "Almost everything"
缺點： "The leg rests didn't have enough room to be useful. I'm only 5'10", which is average, not tall, so they should have had more legroom."
優點： "The new non stop flight frim Singapore to San Francisco really reduced the total travel time. I saved at least 4 hours in choosing this flight"
優點： "my wife had injured her ankle on our trip. as a result she was walking with the aid of a cane. the crew anticipated her needs and asked her to board early without us requesting."
缺點： "Flight was cancelled during peak season with little notice time Lack of service Lack of compensation"
缺點： "Food not so good"
缺點： "Breakfast was pathetic. Not fresh. For 16 hours flight only two meals were served and no snacks were provided"
優點： "Service was good, but then that's expected."
缺點： "Leg room was bad... The foot rest attached to the seat in front of me kept lowering itself on its own."
優點： "Non-disruptive 15-hour red-eye flight from Hong Kong to New York was appreciated. Smooth and comfortable flight, no complaints here."
缺點： "In-Flight Wi-Fi was not available once reaching the continental United States."
優點： "A great flight with friendly staff, comfy seats, good food, and great inflight entertainment."
缺點： "The international transfer process at Manila airport was the worst I’ve ever seen. They had about 20 people standing at a desk for about 90 minutes with no explanation as to what was going on. In that time, nobody was released to go to their gate, but they wouldn’t explain what was happening. There were about 10 airport staff standing there, mostly doing nothing. The process was inefficient, to say the least. There was no place to sit, no toilets, no order to any of it. In most international airports, after you deplane, you just walk to your next gate. There seemed to be no logical reason for that awful experience. It would have been much faster to go through customs and then go through security, walking directly to the gate."
缺點： "Better attitude of head attendant. Need to improve food. Not attentive."
優點： "Crew and all other Staff were very helpful and friendly"
缺點： "Don’t know"
缺點： "耳機聲音轉小，但是機內廣播超大聲，透過耳機都覺得耳朵快爆掉，又不能調整，代表機內廣播音量和電影音量設定不對。 派餐太慢，我們水果餐先取得，但跳過我們沒有給飲料。 入境單要2張(我和同伴)，只給1張，說晚點給，但是後面座位的人卻有取得，又一直沒有送來，再要求後，才告知已經派送完畢，要我們落地再寫。"
優點： "crews were nice"
缺點： "Very crowded flight. Fully book. Super busy bathroom. Food was bad"
缺點： "Food was lacking, everything else excellent! Not enough components to the meals. Be nice to have cheese/crackers. Better salad."
優點： "Attentive crew. Smooth flight."
缺點： "Entertainment options limited but that’s a very small complaint."
優點： "Crew was courteous."
缺點： "Seat needs to be much roomier. Entertainment and Food should be good and more options."
優點： "Crew was just good. Nothing over the top."
缺點： "Better food."
缺點： "3 hours delay for a flight of 1 h 45 min"
缺點： "Airplane was extremely hot, service was poor"
缺點： "flight delayed as always"
優點： "Reverse herringbone seating is always one of my business class seating favorites. The crew was quick and efficient. We arrived on time for both the outgoing and return flights."
缺點： "Food was lacking. Our outgoing flight had much better food than our return. For example, they provided two or three snack options on the outgoing flight. They only had an asian soup for our return. Since we left at 1:00 am, I slept through the dinner and woke up about six hours later quite hungry."
缺點： "Ok perfect will do it again"
缺點： "去程和回程的機內椅下，餐枱十分污穢，似乎沒有人做清潔，厠所殘舊，污糟，衛生程度比廉航差! 回程在墨爾本check in 時要自助都沒有問題，但詢問地勤問題時十分不友善! 這次國泰給我的印象完全難以想像的差!"
優點： "Food and drink good and staff served any time when asked no payment needed for alcoholic drinks"
優點： "Familiarity with Cathay Pacific procedures"
缺點： "The airplane seemed a bit outdated. A WiFi option would have been more pleasant. Crew spoke only English, not the classic Cathay Pacific experience to HK."
優點： "Smooth and pleasant flight with no interruptions which enabled sleep on a long overnight flight. The plane was older than on the previous flight from Melbourne to Hong Kong and was noticably short on toilets for the number of passengers."
缺點： "Food was mediocre in flavour and variety."
優點： "Everything but the seat"
缺點： "Seat configuration is not worthy of CP business class. It’s the old 777-200, either retire the plane - that would be a shame, or upgrade the seats"
優點： "早餐是粥 很棒"
優點： "The vegetarian food was excellent every time."
缺點： "I could. It select a seat ahead of the flight. I got stuck in the middle of a row. I see the same for my return flight. I do not understand why I cannot preselect a seat."
優點： "Nothing much. Travelling in economy class for long flights is always a miserable experience. I can't afford to fly business and I am compelled to travel due to personal reasons"
缺點： "With the new security rules for flights to the US, they took my water bottle at the gate during boarding. I was dehydrated during the whole flight. The small cup of water they give during the flight is not enough for me."
優點： "Except the end. I’ve been waiting for my luggage for over 30 mins."
缺點： "Waiting for my luggage"
優點： "The crew and entire ground staff very courteous. Good entertainment choices. Crew tried their best to make a good experience."
缺點： "Decent 777 planes, but felt dated and very cramped. Food was disgusting and limited options."
優點： "Great Crew, excellent food, fantastic entertainment! I flew coach and for the value it was fantastic!"
缺點： "There really wasn't anything about this flight I disliked! I even had an empty seat next to me!"
優點： "The new airplanes have usb plugs and had more pockets on the seat in front of you to place small personal items such as glasses, etc. Appreciated the crew’s offer for assistance when my lap toddler had a tantrum mid flight."
缺點： "Inconsistent with what was offered for the children. One flight provided food , juice and toiletries for my infant. The long haul flight didn’t give anything at all. I just had my lap toddler and my toddler share food since my toddler couldn’t finish all the food provided."
優點： "The flight staff was very curteous and helpful, that made a difference with the trip."
缺點： "The touch screen technology on the onflight entertainment was pretty bad. The movies played fine with no issue but navigating through the entertainment console was a pain since the touch screen responsiveness was so bad."
優點： "My flight delayed by 7 hrs. AC ground crews worked diligently to rearrange my connection flight to Halifax on the first flight out. And at the arrival gate in Toronto, AC already had a hotel package for me to stay overnight at Crowne Plaza Horel. Everything went so smoothly and professionally done. I am very impressed"
優點： "As usual, the crew was great and the planes and pilots are great also. CP is always punctual, as well."
缺點： "I'm 6-4 , so I enjoy any extra space I can get. For this reason, I like the CP planes that seem to have more space than competitors. However, when the person in front of me reclines for the ENTIRE flight, my screen is too low to watch, I cannot use my try to eat and its like having someone laying in your lap.........it should not be allowed ( reclining)."
優點： "The seats were comfortable in both flight , HK airport is clean , washroom are clean ,"
缺點： "The costumer service of pasific airline in HK airport and in Perth airport , were not skilled , I asked them many time if they can help me in my 10 hrs waiting time in HK airport with a food voucher or access to their lounge for rest and fresh in up , they said you bought your ticket this way and you accepted it , no voucher no access to lounge unless if you are business or first class !!"
優點： "Entertainment choices"
缺點： "The passenger I was seated next to was awful, but that has nothing to do with the airline. Food was kind of gross."
缺點： "I requested special meal It wasn’t good and I got the food poison which make me sick."
優點： "Great flight. Smooth, on time, good service."
缺點： "I wished the attendants offer more water without asking during the long flight. I had to ask several times."
缺點： "Gate staff was not patient and friendly. No advanced notification before flight cancellation. Poor communication after flight cancellation. No instructions for remediation for flight cancellation only tell customer to get checked in luggage bag and go home. No initiative to handle the incident. We waited for 2 hours at the counter for explanation and information for re-arrangement for the flight. Really disappointed with this flight."
優點： "Very comfy overall experience"
優點： "Crew were pleasant and courteous throughout. Food was not bad, but not excellent either, just airline food."
缺點： "Boarding was somewhat chaotic, with people queuing up early and no assigned groups. Seems to be the norm for Cathay unfortunately."
優點： "Overall was Ok"
缺點： "I did ordered tea cup from flight attendants several Times but they did not remember until I went the kitchen they were eating. I had to ask them again. When one of them brought me a tea cup, she did not say anything. Is it a good service. I was seating at seat 42 G, flight numbe CX767. Thank you."
缺點： "Got stomach ache after eating the food."
優點： "keep it up"
缺點： "Snacks need some variety"
優點： "Quick and painless, and so appreciate Delta’s respect for social distancing while other flagship carriers have returned to booking full flights"
缺點： "Great flight all around."
缺點： "Flight was freezing. Crew was overly concerned about my tree nut allergy. Been flying for 40+ years and this was the first time any one has asked...appreciate it but they went overboard"
優點： "Great crew great pilot great entertainment"
缺點： "The way we board feels very classist."
缺點： "Gate agent did an excellent job getting everybody on the plane in Atlanta"
缺點： "Seats a lil tight"
優點： "The crew was amazing and polite."
缺點： "Nothing needed to be done"
優點： "Crew did a great job communicating what was happening while we were delayed"
缺點： "Compensation for our time or schedule mishaps."
優點： "extra legroom of comfort plus zone"
缺點： "Bordung process runs smoother now that the order is made clear ahead of time. In jfk they did not have the columns marked “comfort” “priority? “Main 3”, etc, like they had at Reagan arpoirt in DC"
優點： "I like being able to charge my devices"
缺點： "Better movies"
優點： "Yes the crew was amazing"
缺點： "Stop being LATE!!!!"
優點： "Crew was very kind and entertainment was good when available"
缺點： "WiFi in all flights"
缺點： "Virgin Atlantic has had better days. Living off of a long gone reputation. Great staff but old and worn out planes. Code sharing has done them no favors!"
優點： "It was quick"
缺點： "Horribly shaky. Thought I was going to throw up. The male flight attendant came off as rude. Just happy I got off the plane alive because it was rough"
缺點： "Better ? Impossible!"
優點： "Arrive early. On time departure."
缺點： "My row 34 D did not have entertainment - had to move to another seat and row."
優點： "Baggage came quickly. Flight was on time."
優點： "Boardin process was Ok"
缺點： "Due to several issues we were delayed in 3,5 hours"
缺點： "Delta changed our seat assignment and our seats sucked"
優點： "Easy boarding process, on-time departure and arrival and extremely comfortable!"
優點： "Meal was provided at no additional charge. Pilots were informative on weather conditions. Good crew service."
缺點： "No food"
優點： "The service was excellent from boarding to inflight operations everyone seemed happy and made a honest attempt to be helpful and create an enjoyable experience for me and my Travel Partner."
缺點： "Plane was late coming in and my departure time was 30 minutes off schedule."
優點： "Staff was friendly."
缺點： "During boarding, the sign wasn’t updated after Zone 1. I was watching the board from a distance while on the phone, waiting for Zone 4 to come up. Fortunately, I heard them say “final boarding” over the intercom; otherwise I could have missed my flight."
優點： "very friendly crew"
優點： "The crew were nice and friendly. The plane was new with lots of amenities"
缺點： "The new plane has NO leg room at all. It’s the worst leg room i’ve Experienced for such a large plane. I’m 6’1” and my knees would only fit if I spread my legs wide and sit back deep into the chair."
優點： "The movies"
缺點： "We boarded late, then sat in a hot plane for an ester 30-40 mins because the route got cancelled. They wouldn’t serve us beverages while it was so hot inside. We landed over 49 mins later into Lax"
優點： "Free movies"
缺點： "Crew wasn’t very friendly"
缺點： "Everything fuckin sucks"
優點： "Good in general."
缺點： "No wifi, no leg room"
優點： "everything is fine except th nickel and dime."
缺點： "Why do airlines charge you an arm and a leg to fly then force to 1. Check a bag, or 2. Get a drink, or 3. Get a seat in an exit row or worst of all now 4. WIFI IS NOW A STANDARD ON PLANES BUT PASSENGERS MUST PAY?!?!"
優點： "Helpful DCA counter personnel, cabin crew and comfy aircraft. On time both ways!"
優點： "Short flight"
優點： "Movie selection and cable channels"
缺點： "My connection was abruptly changed, it took a long time to straighten out, but they eventually did."
缺點： "The male flight attendant my section was very unpleasant to the elderly passengers in my area and just left me very uneasy about the flight"
優點： "Quick service - uneventful."
優點： "Happily, the flight was completely non-eventful."
缺點： "The food and snack choices are quite limited."
優點： "Loved the Clear/Skymiles fingerprint boarding! Great line markers at DCA as well. Would love to see those in other cities."
優點： "Excellent service, God flight"
優點： "Customer services"
優點： "I board sky priority or sooner so it always goes well."
缺點： "Delta could do a little more to align people behind the right zone pillars when lining up for boarding. Passengers especially those not used to flying or flying with Delta are always confused. Maybe some stripping on the floor could help or pillars at the front and midway back."
優點： "Delta fo"
缺點： "The service was terrible. Also a ripped off base on I was expecting to be treated as if I was on Virgin nothing compares to it . Delta plane making a loud noise we can even heard anything when pilot does announcement. I want my money back or I should be reinbuise some how."
優點： "Great service very courteous crew. Smooth takeoff and landing."
優點： "Crew was good."
缺點： "Plane was late"
豁免更改費用。 搜尋華盛頓 隆納雷根華盛頓國家機場出發的彈性機票