優點： "Crew service is excellent!"
缺點： "The seat is really cramp and tight!"
優點： "crewe were excellent"
缺點： "nothing !"
優點： "Cheapflights ..I will book my ticket from you again.. I am so delighted."
優點： "The crew was helpful and meals are delicious."
缺點： "Give free mask."
缺點： "Chair isn’t comfortable."
優點： "Everything was great. The crew was nice and the food was pretty good."
缺點： "Everything was great."
優點： "Comfort as usual"
缺點： "No idea"
缺點： "Add a low carb meal option"
優點： "Great customer experience is what look for in any service, ANA delivers this in abundance."
缺點： "Narita to Honolulu sector has not enough food for breakfast noting Honolulu airport has got nothing to offer!!!"
優點： "The crew was attentive and continuously coming around with beverages to ensure everyone is hydrated. Excellent service"
缺點： "Seats are cramped and small"
優點： "Crews were great. They worked fast and helpful."
優點： "Thoughtfulness, professionalism, patience and a lot of love put into the service."
優點： "Overall the flight met expectations for service, comfort and food."
缺點： "Variety of entertainment (or lack of), and the flight being continuously delayed. Even though the flight ended up departing just an hour later than initially scheduled, I would rather receive one notification for a 1-hour delay, than four notifications for 15-minute delays."
優點： "ANA is always efficient and polite."
缺點： "Just drinks no snacks on this flight"
缺點： "The food wasn’t very good and the quantity of the snack meager. Worse, the crew refused to give a second roll to our 12 year old even which means that either they only have one for each passenger (and every passenger had theirs) or the crew are parsimonious."
優點： "Great service, on time."
缺點： "Seats were designed for Japanese folks. Nothing like being stuffed into a center seat with narrow seats."
優點： "Crew was fantastic. Really polite and attentive. Liked that they offered liquids throughout the flight to keep us hydrated. Good experience overall."
缺點： "Entertainment - didn't have to many movies I liked. Food was just ok. I enjoyed the soy sauce beef and rice the most."
優點： "The cabin crew was always found to be welcoming and co-operative attitude. Rest Rooms (Toilets) were found to be clean whenever visited."
優點： "Food was ok for economy and they bring more coffee when you ask. The flight wasn’t so full so the seat next to me was empty and also I could sit in the exit isle to work on my laptop"
缺點： "The seat pitch is such that you can’t use a laptop in a normal seat. This would have been a big issue if there wasn’t a seat in the exit row for me to borrow. Staff fine but nothing special."
優點： "The flight attendants were so nice and the food was really good."
優點： "Food and services were great"
缺點： "Not a large selection to view on the TV"
優點： "Excellent legroom. Very polite staff."
缺點： "Buses to plane. Delayed departure. Food not tasty. Limited entertainment options."
優點： "Service and the fact that flight was not full provided for a better experience. Staff was super friendly and attentive. The films were new and tv was big! Food was ok."
缺點： "We both - Wife and me - had to pay around 200 USD for TWO Extra Suitcases in spite of both being an ANA Flying Miles Members. Hence What is the uet of these ANA Miles Club (AMC) Membership? Remains an EYE-WASH................................."
優點： "Very efficient, friendly and helpful staff"
缺點： "Food was gross."
優點： "Very efficient"
缺點： "Food was not good"
缺點： "The food was dreadful. It was like being back in the 1990s. Kids entertainment options were poor. The original toy story movie was it!"
優點： "I got a great value for money ticket from KAYAK, TQ!! ANA is an excellent airline, better service, better leg rooms and cuter crew members than than SQ!!"
缺點： "In flight meal could be improved"
缺點： "Everything the whole team was great."
優點： "Excellent service. Good food. Great entertainment selection."
缺點： "No free WiFi"
優點： "Good service"
缺點： "baggage was broken."
優點： "Food and Sitting Space"
缺點： "Sitting space"
優點： "Aircraft menu and service"
缺點： "Aircraft seat pitch"
優點： "- Airfare Price - Ease of Checking In - Friendliness of Staffs - Aircraft is clean"
缺點： "- Entertainment options were limited - Food choices limited as well - Seats are a bit stiff and small"
優點： "Shortest duration"
優點： "Wonderful service"
缺點： "Food was on the very bland side"
優點： "The staff was so friendly, attentive, helpful and pleasant!"
缺點： "14 hours on a a plane is a long time, no matter what :/ but it is amazing to be able to fly across the world in a day! The meal schedule was weird, but after we figured it out, it was fine, and the food was pretty good too."
優點： "Staff was wonderful and pleasant. Food was good for plane food. Entertainment was enough to get us all the way there."
缺點： "Seats in economy are a little uncomfortable, but to be expected."
優點： "Was a smooth flight, good flight crew. Tasty food too"
優點： "I like the nice and warm service from the crew"
缺點： "Food can be more variable but overall its oke"
優點： "The flight was very well organized and the plane left on time and arrived exactly on time. The service was excellent even though the plane was close to full."
優點： "Legroom is good, you don't need to recline the seat"
缺點： "Food wasn't the best"
優點： "The meals were delicious. Japanese option was a seafood bento and breakfast grilled whitefish. Tasted fantastic and well presented."
缺點： "The premium economy seat was about average. Comfort okay but not the best for sleep."
優點： "Seat was good and slept like a baby"
缺點： "Nothing really, slept the whole way"
優點： "The service, our seats, overall comfort and cleanliness of the plane."
優點： "Flight spot on time."
缺點： "Can't think of a better thing"
優點： "Dc to Turkey flight. Great ++ Turkey to Delhi. Ok —"
缺點： "Flight from Istanbul to Delhi was nightmare. It was like a local flight. Nothing called as comfort was there. I had to pay my own $ for alcohol and some snacks and 1 extra burger."
缺點： "The best Airlines ever from every aspects, I’m frequent traveler of Turkish airlines and will be for good."
缺點： "Crew could have been more pleasant"
優點： "Comfortable for that sort of journey"
優點： "Good gluten free bread on Istanbul to Malta leg. Blankets are good as is amenity pack which has all but diasappeared on BA. Good choice of films"
缺點： "Foot rest in economy, gluten free meal is poor (except bread)."
缺點： "The flight from Washington DC to Istanbul was very comfortable but the flight from Istanbul to Lahore was very uncomfortable. It was not worth the money. Turkish air line should use better And newer airplanes between Istanbul and Lahore"
缺點： "Flight was delayed, missed connection in Istanbul and had to spend a day in Turkey before next available flight"
缺點： "Excellent service by good mood personal and cabine crew. I enjoyed the short flight."
缺點： "Long delays, poor information, cold food and an entertainment system that wouldn't play films properly."
優點： "The service was excellent, staff helpful and understanding."
缺點： "No business class priority boarding, no assistance available with transfer."
優點： "Leg room was OK"
缺點： "No alcohol service, cabin lights not dimmed seeing it was a late night flight."
優點： "Every thing"
優點： "Food and service in business class were splendid."
缺點： "Absolutely nothing!"
優點： "Boarding and traveling comfort was good .As always staff were very good and attentive.Food not very good snd boring."
優點： "The service"
缺點： "No entertainment. Late boarding."
優點： "Great good entertainment n crew provided warm and courteous service"
缺點： "Terrible boarding process n the seats are not the best- not bad just not as good as everything else."
優點： "Really like the airline, sat in the front rim of economy. My husband is over 6ft and he was happy with the leg space. As was I since we flew right our 1 and a half year old boy."
優點： "Full meal and entertainment system even for a shorthaul flight."
缺點： "Tight leg room"
優點： "Turkish Airline is really good at making safety videos. Istanbul Atatürk Airport is hands down the best airport in the world."
優點： "Again, food and service in business class were superb. A newer 777 and more comfortable lie-flat seats"
缺點： "Business class gets only one small lavatory."
優點： "Turkish do a good job of giving you a good service for your money."
缺點： "Why not keep us informed why there are delays before take off. Headphones that worked well without having to fiddle with the connection would be good"
優點： "Service was great, very polite crew. The food was so far the best comparing with other airlines I flew with. Planes were clean."
缺點： "The flight arrived with delay in Istanbul. The connecting flight was delayed as well. Hopefully I won’t experience that on the way back. One of the passengers said that flights are always delayed when arriving to Istanbul waiting for gates."
優點： "Food and crew amazing..I guess Turkish airline going to be best"
優點： "Roominess of the business class seat and cabin, they provide a good seat and comfort is good for medium haul flights"
缺點： "The food, Turkish airlines dish up the same stuff all the time, lack of selection and in getting tired of it. Very middle-eastern fare"
優點： "On time, friendly, good food"
優點： "the seats were more roomier than the flight to istanbul."
缺點： "One of the other passengers was being difficult and irritating on the flight."
優點： "Kids full of praise for on board entertainment. Efficient and helpful staff. Nice food. Provided me with a veggie meal despite my not ordering one beforehand."
缺點： "A little pricey."
優點： "Largely pain free experience"
缺點： "Same problem as the first segment (see above)"
缺點： "My taxi crashed on the way to Izmir, I missed my flight to Istanbul and my connection to Dublin in still stuck in Istanbul"
優點： "Inflight service was good."
缺點： "Seat was a little uncomfy"
缺點： "Totally desorganized boarding, wrong door on ticket, no priority line....just not the way you expect things done by Turkish Airlines"
優點： "The food was quite good"
缺點： "The new type of aircraft - less room between seats, entertainment system was poor, online check in didn't work, when I got to the airport I was sent away for an hour - was unable to get my prefered seat (window) by the time I had returned."
優點： "Comfortable, on time and as always good service from Turkish Airlines"
優點： "Comfortable flight, on time and good service"
優點： "No complaints about the plane, staff etc and its probably no worse than any other airline"
缺點： "Long overnight flight in Economy Class, little legroom. As I am larger than average and find it hard to sleep on flights, the cramped conditions were extremely uncomfortable"
優點： "kayak was poop for help for me."
缺點： "The flight from BTV to JKF was cancelled day of departure, within a mere 4 hours of take-off. I only received an email.... This, in turn, caused a domino effect for the remainder of my flights and travel plans. I had to PURCHASE brand new tickets and go through a refunding debacle, not through Kayak but another third party whom actually held the tickets. FIASCO is the word! Kayak did not even recognize the cancellation and continued to try and check me in to flights i was not on. Such a headache.. I will not be using this service in the future"
優點： "Facilities are really nice"
缺點： "I only got one boarding pass at the check in."
優點： "The crew were accommodating, we departed on time, the inflight food was good and the entertaiment was varied."
缺點： "The leg room was a bit limited on long flight."
優點： "Food was great."
缺點： "Long waits, poor communication, either too warm or too cold"
優點： "I thought the food was excellent on both flights light , fresh and tasty. The seats were very comfortable and the staff very helpful. I was very happy with Turkish airlines."
缺點： "They didn't have my special meal"
缺點： "Despite having seats assigned we did not fly Customer service was just awful dealing with overbookings"
優點： "nothing really special"
缺點： "Food is very Poor Seats are cramped and uncomfortable"
優點： "I liked the food and the staff were very friendly"
優點： "Extras provided - eye mark, socks etc"
缺點： "My seat was unable to recline. My husband and I were moved to a middle aisle (although we really didn't want to share) only to find that the foot rest at my foot rest was also faulty. It was an uncomfortable flight"
優點： "The food was excellent."
缺點： "The middle seat was cramped."
優點： "Crew from Washington to Cancún were extremely rude"
缺點： "connecting flight left without 1/6th of its passengers. Stuck at airport now because of Deltas laziness"
優點： "The food and drinks were so lovely, it felt like I was in first class rather than the cheapest economy seat. Great entertainment selection and comfortable seat that let me sleep well."
優點： "Crew was excellent, seats are never excellent"
缺點： "Poor communication on delays. No wifi. No service. Couldn’t use lavatory."
優點： "The crew was very attentive and had great personality. They anticipated any needs we had."
優點： "Good service great aircraft"
缺點： "Takes along time to get off airplane with everyone getting their bags from the overhead bins"
優點： "Quickly moving through the airport."
缺點： "Take out old planes. It was really run down."
優點： "The plane was nice"
缺點： "I’m still sitting in Minneapolis so I would have liked to be at my destination. And I had to pay for the overnight accommodations."
優點： "The crew was amazing! They were helpful and professional. Made the flight wonderful. Our stewardess, Brenda Joyce, has great energy. My daughters and I were taking a trip to honor my husband who recently passed and she was phenomenal at keeping our spirits up."
缺點： "Better snacks."
優點： "Entertainment was awesome. Although airlines are stingy with snacks, Delta had a good overall selection and very generous."
缺點： "Something that cant be changed overnight, however, there should be a little more Aisle space for folks pass through as my shoulder was getting beat up after every passing person and cart."
優點： "Crew was friendly."
缺點： "Wish the seat was more comfortable. Landing was jittery and bumpy."
優點： "Clean Washrooms"
缺點： "N A"
優點： "Clean Washroom"
缺點： "N A"
缺點： "Explain why there’s over a 2 hour delay"
優點： "good flight, inflight menu and movie library"
缺點： "rude bag drop off kiosk"
優點： "Seats are fine. Ordering system is up to date."
缺點： "After the first two hours of my flight (which I sleep through) I couldn’t buy a drink a soda or anything."
缺點： "2 seats and neither tv/entertainment centres worked....unacceptable on a 10 hr flight!"
優點： "It was horrible. Delta really should have cancelled and refunded the flight altogether."
缺點： "Ran 2 1/2 hours late, poor customer communication"
優點： "extra legroom of comfort plus zone"
缺點： "Bordung process runs smoother now that the order is made clear ahead of time. In jfk they did not have the columns marked “comfort” “priority? “Main 3”, etc, like they had at Reagan arpoirt in DC"
缺點： "Compared to Virhin Australia crew, Delta staff seem almost poorly trained in comparison. For example, Drlta crew don’t check your pass, don’t immediately move down the aisle to move along tourists busy discussing their seats and then line up for Boarding seems chaotic at best."
優點： "The flight attendant from IAD to MSP called Bernadette was wonderful!"
優點： "free movies on the flight"
缺點： "The check-in process at SFO airport was poorly managed."
優點： "The crew was amazing"
優點： "The crew were fantastic. Departed on time, arrived 40 minutes early."
缺點： "Delta One is a bit jaded on this flight."
優點： "Very bad crew. Seats very uncomfortable"
缺點： "Crew could have been better"
優點： "Super comfortable seats. Lots of movie options."
缺點： "Food was not very good"
優點： "The crew was excellent"
缺點： "We had mechanical problems and had to come back to Atlanta, get off our plane and get on another one"
優點： "Flight was smooth, arrived early..crew was prompt and courteous."
缺點： "As usual, the food is pretty mediocre even in first class. Edible but now much more ."
優點： "Very friendly cabin crew. Comfortable and food was good and drinks and water was plentiful. I would highly recommend Delta for transatlantic flights,compared to so called 4* airline Aer Lingus, then Delta are a 6* in comparison"
優點： "I love that they have food on long flights and I get an hour of free WiFi because I have T-mobile."
缺點： "Small seats but I’m tall so I have to live with it."
優點： "Friendly, efficient crew"
缺點： "Uncomfortable seat in 1st class. Poor quality video screen, too small, too far away, poor sound."
優點： "Staff and flight were good"
缺點： "The chicken dinner was mediocre"
優點： "boarding the plane was simple and easy, and the flight crew, what I saw of them were friendly and attentive to first class only."
缺點： "another boarding passenger had to explain that I was in his seat, because the lockers/overhead bin for my row was over his row making seating confusing. the cabin seats were so close to each other that a normal sized person could not sit without elbowing the person next to him or her."
缺點： "seats were broken, armrest broken"
優點： "Crew were nice. Flight itself was short. Was quick boarding considering how busy the flight was"
缺點： "Plane was very old. Seats were rigid and not very comfortable. No entertainment. Just basic really."
優點： "Crew and entertainment options were great."
缺點： "Cabin was very loud, with jet engine noise. Could not block it out. Seats were not comfortable."
缺點： "Plane journey awful. Speaker had a loud buzzing noise all the time so never heard a word bad landing. Rattling plane Very cold."
優點： "Standard Air France flight. My wife and I like the Airbus 380."
缺點： "The flight left two hours late. Apparently this happens a lot with this flight these days because it's an Airbus 380 coming from Paris to Dulles and turning around. The incoming flight was two hours late, so the departure was late. Our arrival in Paris was late. We made the flight, but our luggage didn't. Our return flight from Paris to Dulles was half an hour late because of people from connecting flights. We arrived about 30 minutes late, but no big deal (unless you had a connection)"
缺點： "Delays, delays, delays... first class ticket from BOS to MSP got me a 6 hour delay and a middle seat in econ main cabin at the back of the plane. Delta you suck!"
優點： "Fly attenden alwas with a beautiful smile"
優點： "The flight for getting us therw"
缺點： "No food and no entertainment"
優點： "Everything was perfect and most of all ON TIME Thank you Delta!"
優點： "good flight and pleasant staff"
缺點： "no vegetarian option in business class therefore nothing to eat for me for whole flight. also sky lounge very poor"
優點： "Nothing particularly stands out. I did arrive safely."
缺點： "First class did not come with lounge access? Drinks were not cold. Bathrooms were falling apart and came with a disgusting odor. Time to retire these aircrafts."
優點： "The best airline ever! Super friendly crew and staff, great customer service and nice planes. Love KLM!"
優點： "Food was great, movie selection too. Everything was great except for I couldn’t really get comfortable to sleep"
缺點： "Not sure how to make the seats more comfortable. I have some back issues though. However, some of my travel companions slept right through the flight."
缺點： "Bigger seats the new ones are way to narrow"
缺點： "Klm is the best, even on a 40min they served small breakfast."
優點： "Information sharing by pilots and crew. Economy class leg room is good."
缺點： "All good up to the level"
優點： "the crew was wonderful, we got a nice Wrap and water, wine or coffee for free, not all airlines serve it anymore, we were on time and I got whatsapp message with updates of the flight"
缺點： "Fix the damn KIOSKS at Vienna!"
優點： "No delay and nice staff"
優點： "General flight journey"
優點： "Service is awesome. Food is great."
缺點： "People with short connection are affected by the 15 to 25 minutes delay."
缺點： "Dozens of high school students screaming and climbing onto seats, crew did not intervene."
優點： "Crew was pleasant but not attentive to detail. Bypassed is completely for snack and drink towards end of 9 hour flight!"
缺點： "Pay attention to passengers."
缺點： "We were told they were holding our flight, we ran 3 terminals and they’d already left."
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
缺點： "Turn the lights on early making it hard to sleep"
優點： "Crew's hospitality, good music, good destination material, terminal info, good system overall"
缺點： "Less legroom, storage space, bad food, few movie options."
優點： "Smooth flight."
缺點： "Seat a little cramped."
優點： "The constant smile conferred by flight attendants through the entire flight."
缺點： "The boarding was a bit disorderly. Lanes for zones 3 and 4 were not clearly indicated."
優點： "Gaps between seats are very narrow."
缺點： "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
優點： "Crew was awesome"
優點： "The flight was perfect! Great food,movies and I even got to sleep !"
缺點： "All was well!"
優點： "punctuality of boarding and flight time"
缺點： "attitude of crew in business class: no sense of true hospitality"
優點： "Good selection of movies."
缺點： "Very small seats with no leg room and very little room on either side. The food was bad - even when compared to other airplane food. Plane is kept too warm."
優點： "Food was excellent, service from staff was friendly, and entertainment options were great."
缺點： "Not a lot of shoulder room being in the middle seat. But it had adjustments options for a lot of other things which were good."
缺點： "The movie selection did not seem extremely varied."
優點： "Good services!"
優點： "I enjoyed the attention to detail and comfort. Helped to make the flight easier to handle."
優點： "expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy"
缺點： "there was no lounge close to our departure gate"
優點： "Food was just fine, movie selection very good"
缺點： "Uncomfortable seat cushions, lights were truned on too early (1.5 hours before flight landed)"
缺點： "Super delayed. Could have fixed the issue BEFORE we were sitting on tha plane for TWO hours"
優點： "Friendly staff, good service and on time departure/arrival."
缺點： "Missing wheel chairs swrvice lounge far away no food option just lame klm tipique"
優點： "The staff was extremely pleasant. Food was good!"
缺點： "Have no complaints"
缺點： "Bag was lost"
缺點： "They stole my money"
優點： "Service impeccable!"
缺點： "They have one line of executive class after the kitchen and toilet, is very noisy."
優點： "787 is a great airplane. The 3-3-3 seat configuration leaves enough seat width to be just comfortable in coach."
優點： "Comfort economy well worth the extra."
優點： "I really like the spaciousness, the plug ins and general service"
缺點： "I have a dairy allergy but had no option to prepurchase a dairy free meal. It made for a very unenjoyable flight as I couldn't eat anything they had. What was worse was after I told them of my situation they said they understood and had a meal that would do but there was cheese, yogurt, milk chocolate, etc."
缺點： "One of the senior stewardesses we're very rude. Whether it's her personal opinion or KLM's policy, it's unreasonable to think that a 3 years old child could or should hold her pipi over 20 minutes, while they slowly and inefficiently trying to give out food. Several parents were there with the request to let us through to the toilet with small children and she smiled in our face and said "no, we will finish first and than you can go". She might be not fit for the job anymore, but KLM can't afford this kind of treatment."
缺點： "KLM had bumped us to a later flight for no reason and again we had to call with a long wait to get our original connection restored, However, we did not get boarding passes during checking in Europe and thus had to go outside security in Detroit to the main check-in gate and wait 30 minutes to get the error resolved. Then it was back thorough security and a rush to the gate to get there in time to board. Lost our original seat assignment and wound up in the last row at the tail of the plane. Extremely poor coordination between KLM and Delta who operated the flight."
優點： "Everytime she passed she was hitting me or I had to hold my drink so that she wouldn't knock it off"
優點： "Fortunately, the plane was not full, so people could spread out a bit to create extra room. The food was really good! (surprisingly)."
缺點： "KLM's new configuration for this type of plane made the seats even narrower than before. While leg room was reasonable, the 3 abreast seating meant a lot of discomfort, especially in the row right in front of the restroom."
優點： "Speed, crew, and reliablity."
缺點： "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."
優點： "Boarding was very efficient."
缺點： "Limited movie selection. Crew seemed stressed. Gave me wrong meal and then swaped for the right one. I asked for Diet Coke and was given white wine. Food quality was not good."
優點： "Friendliest economy class service I've ever encountered."
優點： "Very good flight, excellent service and good food."
缺點： "Did not get the luggage from connecting flight from Amsterdan to Basel"
缺點： "Fewer entertainment options than the delta flight. I got excited with that first flight."
優點： "...The transfer at JFK was terrible"
缺點： "Very small cramped aircraft"
優點： "That the flight wasn't any longer than it was"
缺點： "A bit hot n stuffy"
缺點： "When I spoke to the United person last week to confirm baggage and carry on requirements. He said I could take a carry on when I turned up to the gates I was charged another fee for my carry on bag. What is baffling is that when I arrived at Denver people were getting complementary check in baggage. I’m so dissatisfied with the booking and the amount it has now cost me ruining any savings I’d had for sanfrancisco"
缺點： "Sits not suitable for long distance travel"
優點： "great crew, easy flight"
優點： "The crew were so helpful and nice"
缺點： "Only if teleportation exists"
優點： "The crew were friendly & efficient, the flights were on time, & the gate staff kept us well informed of any changes."
缺點： "Food could of had a better selection but wasn’t the worst I’ve had"
優點： "Flight was nice and empty"
優點： "Cabin cleanliness is below average"
缺點： "Cabin service is average"
缺點： "See above"
缺點： "My suitcase handle was broken"
優點： "Clean modern plane"
缺點： "Switched to American airways so the booking reference did not work. Had to call them to get a new reference so I could check in. But could not get boarding pass. Food not too good on the flight."
缺點： "Broken video monitor on my seat and window seat. Ripped and dirty pockets on all the back of the seats in the row in front of me. Just a feeling of disrepair."
優點： "The controlled and orderly way when boarding."
缺點： "The staff from the desk was unfriendly. On boarding no one showed you where your seat is located. The food was dreadful. The same aweful pasta meal on the outbound journey was served again. During the flight I was feeling very unwell I asked the flight attendant our axeick bag which she brought, but I was told to go to the toilet. She did not return to enquire after my well being. I was in the toilet for 5 minutes. Very uncaring. The tea was cold when served"
優點： "Very friendly cabin crew. Sufficient food, quite tasty."
缺點： "Extra charge for spirits. Only beer or wine complimentary. Poor headphones and image quality so overall entertainment mediocre."
優點： "Not much"
缺點： "Cabin AirConditioning fault. Air bridge fault all delayed flights from Fort Lauderdale to San Antonio"
缺點： "Couldn't connect to the onboard entertainment system through my laptop."
優點： "Not much to like. The flight was okay."
缺點： "Not having free Wi-Fi and sound on the entertainment.I We could have been offered complimentary snacks as well with the beverage."
缺點： "It appears united is unable to fly their planes on times, in particular on the East Coast. We were delayed by 90min on each legs"
優點： "United seems to have simplified how it separates the boarding groups, so getting on the plane was well organized. The 787 aircraft was spacious and comfortable, which seems to put both passengers and crew in a good mood. Lots of entertainment options were available, so the three hour flight flew by. And we arrived early! A great experience on United."
缺點： "Lufthansa as an agent is a mistake! I had to deal with them prior to flying to the US. I have never ever had to deal with such bad service in my entire life. United was great though and I highly recommend them."
優點： "Despite sitting in the middle seat and being well over 6 feet, there was room."
優點： "The TV shows and movie collection is good."
缺點： "Horrible food, no complimentary drinks on economy plus seats. UNITED lost my luggage again (2nd time this year)."
優點： "Decent flight, can’t complain, pretty much empty."
缺點： "laberithine process to get my boarding pass. Booked on Kayak with last minute on a Luthanasa flight operated by United. Basically had to call all three in order to get my boarding passes as the website didn’t work. Really confusing."
缺點： "Fellow passengers; too many howling kids with clueless parents"
優點： "Not a lot of positive to say"
缺點： "Ignorant, rude air hostess, two male hostess, double act the pair of them, if they had of been recorded they would be first today. As I said in my headline, if you hate your job that much find one that makes you happy, United need to do secret shopper experiences on their planes, to quality check their hostess, this cowboys are representing your company and its not good."
優點： "My husband and i we want to seat next to each other"
缺點： "1) Chicago O'Hare Airport Airline staff very rude. 2) from Los Angeles to Chicago my husband and i are not sitting to each other. My husband is upset. 3) from Chicago to Los Angeles my husband and i are not sitting to each other. It happened again. Very disappointing. We think the airline doing this intentionally."
優點： "The journey was smooth"
優點： "The flight went very smoothly from start to finish"
優點： "Nothing really everyhing was mediocre."
缺點： "Delayed baggage, smelly flight, food"
優點： "Clean aircraft good entertainment, cockpit crew polite"
缺點： "The check in staff were unbelievably rude nearly looked and were abrupt and dismissive to a simple question. The cabin crew looked scruffy, and clearly had a lack of pride in their job and presentation. This is the first time I have ever flown United and I must say I would avoid flying with them again if possible, which is a shame and the aircraft and the entertainment on board were good"
優點： "The check in was good. The craft was clean."
優點： "The flight attendants were polite, helpful and super patient with our kids."
優點： "Check-in at Heathrow T2 staff were excellent and very helpful."
缺點： "Price of a small mug of coffee £3.85 and it wasn’t even Starbucks it was a machine at the weatherspoon’s!"
優點： "Brisk, efficient cabin crew served food and drink quickly then left us alone to sleep."
缺點： "Flight delayed by 75 minutes "awaiting plane". 20 minute wait when finally arrived at Heathrow for steps down to bus to take us to terminal."
優點： "Fast time"
優點： "We had an aisle each! The staff were friendly too."
缺點： "A slight delay"
優點： "Great crew."
缺點： "Food quality could be improved upon (less sugar and carbs, more fresh vegetables/fruits)"
優點： "Crew were amazing, so friendly and helpful Entertainment system was so so good Landed early"
缺點： "Overnight wasn't the easiest flight in the seats Serving people coffee when others are probably trying to sleep probably wasn't the wisest idea either Pre flight queue system is just baffling"
優點： "Crew did a great job. Air China had much better food service."
缺點： "Seats two small, not enough room to stretch your legs. Bathroom to small. Designed for people less than 150lbs, and 5'-6" in height Not comfortable for people over 6' tall."
優點： "It got us from a to b but not much more to be said!"
缺點： "The idea of the entertainment system broadcast to your hand held device is fine - it didn't work for me though."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "The movies were good - glad it was free and nice selection"
缺點： "US Pre-clearance in Dublin was ridiculous. I don't know what else to say about it. They were even holding us going down the escalator to the actual screening part. It was just one crazy queue to another. Will definitely make me think about ever going through Dublin again."
優點： "Both flight were delayed and I had to reschedule my flights and miss my arrangements."
缺點： "It looks like that there is no respect for Time ."
優點： "Early arrival"
缺點： "Waiting for docking spot."