缺點： "Flight delays are always disappointing."
優點： "Simple check in and boarding, right on time."
缺點： "Business class seats not very long if you are tall. Western meal option is not really very western. Crew is a little too efficient- got woken up 90 minutes before landing to clear the mattresses. Lots of announcements- a bit too much. On time, and quick to respond to requests. Sake was good as was the ramen."
優點： "Nothing to complaint. Excellent airline nowadays"
優點： "Seat super comfy"
缺點： "All okay"
缺點： "Very good airline except for the fact that the staff at Narita airport."
優點： "Wonderful crew"
優點： "The crews were very kind and helpful."
優點： "even though I was in Economy class, the seat was comfortable, the food was good and the flight attendands were attentive and polite"
缺點： "Great experience all around. Need to improve access customer service support."
優點： "Perfect service, never had a more pleasant and attentive crew"
缺點： "Movies were pretty much still the same as 10 weeks ago. Not possible to sleep in the seat in premium economy right by the toilets and galley. Constant door clattering and toilet flushing. In other cabins the noise wasn't as bad, probably better insulated?"
缺點： "Flight attendants"
優點： "Service was excellent. Premium economy seats well worth the few extra $$."
優點： "The food the service and the staff"
優點： "The food the service and flight was great"
缺點： "Food was awful. Huge hassle having to clear immigration pick up bags and check in again in Shanghai."
缺點： "This was a JetStar flight, not JAL as the title says. I've only had good experiences with JAL. Despite paying for two pieces of baggage, I had to pay an extra charge. One of my pieces was a pair of light skis (5kg, well below the allowed 20kg) that were apparently too long for normal baggage. It is just another way to extract an extra fee. Seat spacing on Jet Star is dismal. Thankfully it was a short flight"
優點： "Easily upgrade to premium economy class"
缺點： "Some staff lack of basic english"
優點： "Excellent Service, food and beverage. Comfortable aircraft cabin atmosphere."
缺點： "in-flight Wifi is not working"
優點： "Kind and courteous staff"
缺點： "A family with 2 kids making noisy and crying nonstop during the flight the father was playing Japanese video games with headphones on and very careless but once in a wile started yelling at Kiks because they distracted him from his entertainment. Grandma next to them was careless too,mother left the kids to father and was sitting 2 rows in the back and they never came at least to try to make them quiet even when the kids started to kik everywhere licluding the food tray and almost breaks it. Unfortunately the staff never came and try to talk to them about this issue Most of the people including several senior citizens looked angry and frustrated."
優點： "Very professional staff, smooth boarding process."
缺點： "Uncomfortably hot throughout flight. My entertainment system was out of sync, so some movies wouldn't play and the others would link to something completely different. My companion's systems appeared to work fine, so we took turns switching seats to use the one entertainment system."
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "It was very good no prO lens at all:)"
優點： "Very respe tful staff."
缺點： "Dirty restrooms."
優點： "Cabin crew were very nice. Food was okay, while the legroom was good too."
缺點： "Delayed flight, but the email notification from JL was lacking the most important detail... The new take off time! It was 70 minutes later than advertised, but then delayed by another five minutes on top after a late take off."
優點： "The staff were fantastic nothing was too much trouble and great fun attitudes."
缺點： "No entertainment systems."
優點： "The business class layout was very good. Seats comfortable with excellent cabin staff and the food and its presentation was A+"
缺點： "Hard to think of something here...possibly better movie selection and having to bus from plane to terminal... But that's about it!"
優點： "Beautifully presented and tasty Japanese food. Electronic windows."
缺點： "Not overly impressed with the 12:05am departure time. Western food not overly impressive. Having to travel from the plane to terminal by bus."
缺點： "Tickets were in the wrong name and the company that issued them refused to fix the problem. I ended up buying a second ticket directly from the airlines."
缺點： "No space for cabin bags. Late by 2 hours. Super rude and passive aggressive staff. Kept in bus at Frankfurt for 10 mins. Won’t fly BA again if i can help it."
缺點： "seat was uncomfortable (cushion very hard)"
優點： "Flight attendants were incredibly nice. Seats were comfortable enough. I appreciated the complementary items. Bathroom was spacious and had extra options I normally wouldn’t receive from an American flight."
優點： "Food was acceptable. Stewardess very helpful"
缺點： "On a long flight it is good to have a good movie. Selection very bad. Seats r not comfortable seat turns into bed but lower part is too low. Poor design. Food not very good"
優點： "Was fed a meal and snacks/drinks for this connecting 3 hour flight in economy. Hard to sleep in the economy seats, But with a blanket and thick clothes it would be better! Japan Airlines crew extremely nice!"
優點： "Attentive staff. Great food. Great service. Vast improvement over Cathay Pacific."
缺點： "Double standard"
優點： "Lots of legroom"
缺點： "No complaints I was pleased"
優點： "服務 電影 雪糕"
優點： "Good space between seats. Cleanest of the restroom. Nice crew service"
優點： "So cramped. Very uncomfortable flight."
優點： "Great service."
優點： "Awefull I did get to use my ticket"
缺點： "Japan could have helped me change my name in my reservation to match my passport"
缺點： "BA flight with poorer screens and food than JAL"
優點： "I got an upgrade!"
缺點： "The dinner meal was not what I requested. A roll with breakfast would have helped. The shrimp was good what was under them was not so good. We had to wait tell last minute to sit together."
優點： "The meals. The attention to service details. The seats are better."
缺點： "Ticket reservation follow up."
優點： "Attendants appeared intolerant and impatient. Not the pleasant courteous crew flying into Japan."
優點： "Good service"
缺點： "N A"
優點： "Everything was great!"
缺點： "Some announcements were made only in Korean, would have been helpful to also have English on international flight."
優點： "Great flight attendants left me alone to sleep."
缺點： "Korean Air cabins always seem a little warn to me by about five degrees."
優點： "Too hot onboard"
優點： "Lovely crew."
缺點： "Can’t say anything but when travel again we’ll still choose Korean Airlines. We love it."
優點： "Clean facilities, polite staff. Hits the right notes on a trip to Korea or connecting to other Asian countries."
優點： "Crew needs to not assume that Asian passengers are Korean as i was being converse in Korean throughout the flight."
優點： "Clean, kind cabin crew & nice meals"
優點： "The 2nd flight plane was alright"
缺點： "Flight attendants have poor English and get upset if you ask for snacks or anything that makes them have to get supplies"
優點： "I liked sleeping"
缺點： "The flight attendants don’t understand English well so asking for water or some items I was completely ignored. To make up for lack of WiFI actually the entertainment system is awful. They ran out of food items and did not return to replenish drinks or remove waste"
優點： "Korean Air has top notch service from crew members. Very kind and accommodating. They will really go out their way to make you feel comfortable. They also serve food on the short flight which not all airlines do between Korea and Japan. Seats are also comfortable; more leg room than other airlines."
缺點： "They only gave a tuna rice ball, which I couldn’t eat because I am vegan. I wish they were more accommodating for people who eat other kinds of diets."
優點： "Great crew, good food, easy to watch entertainment , and food better than most airlines"
優點： "Yes, we were unexpected and surprised being upgrade to premier class"
缺點： "no complaints. very appreciated our upgrade, since we went to Prague for mother-in-law's funeral, we were absolutely exhausted.This up grade made an excellence different to us. Thanks very much."
優點： "Services from the crew and the seat are what expected being in eco-normic class."
缺點： "can upgrade or afford to go by at least business class"
優點： "Great service"
缺點： "Hope I can change seat when I check in even though I choose to enter other skyteam number than sky pass."
優點： "The seat is comfortable."
缺點： "One toilet got dirty, and I had to wait for another toilet. One option of the food was no longer available."
優點： "Great service and a very friendly crew."
缺點： "The food was ok, average and nothing special."
缺點： "Great value ,excellent and friendly service."
缺點： "No, all good"
優點： "Great leg room even for tall person. Food is good and there's enough choices."
優點： "Great service, plenty of leg room, exceptional staff. Toilets refreshed often. Will def fly again."
缺點： "More detailed online infor for kids food. Australian fried rice varies greatly from korean!!! Potato crisp packets of chips would be a good snack option for kids instead of prawn crackers / brownies. Kids like plain stuff!"
優點： "Crew, food, comfort, entertainment and many good things"
缺點： "I love everything"
優點： "The staff was extremely helpful, including bumping up our seats to the front of the plane."
缺點： "The plane was old and cramped. I was dying in there."
優點： "Punctual take off and landing, attentive crew, excellent entertainment system (Especially for short haul flight). One of the best meals I’ve had in the air too - great that this along with unlimited drinks was free!"
優點： "Legroom was generous, crew were attentive and polite, although alcohol availability was stingy."
缺點： "Food quality was poor bordering on tasteless, more importantly service of lukewarm egg meals is guaranteed to earn an "Air Typhoid" award, and is inexcusable."
優點： "Everything was great"
優點： "We liked the boarding in Atlanta and in Seoul with the people boarding by the numbers of their rows - boarded the back rows, then the middle then the front. Worked so much better than everyone rushing to get on! Flight attendants were very helpful with everything and always kind. Loved being able to sit in the exit row seats!!"
缺點： "Food was okay - we fly Korean Air whenever we travel to SE Asia and it seems the food is the same no matter what flight we are on. We like the pizza snack better than the bun with meat inside they served us on this trip."
優點： "Same as above."
優點： "Boarded on time; everything efficiently done; pleasant staff. Breakfast was not great - too sweet overall. Usually korean does well with food."
優點： "Food was really good - nice mix of Korean and European menu. Good entertainment system; attentive staff offering drinks and snacks. Comfortable chair."
缺點： "We boarded late but the communication was good."
優點： "Flight, weather, crew interaction was all great."
缺點： "They dont give us socks for our feet or tooth brushes or mints or anything. One small bottle of water for a 15 hour flight doesnt cut it, sorry! This is one CHEAP AIRLINE!"
優點： "Great legroom. Food better than last Korean Air flight a few years ago."
缺點： "Changed to smaller aircraft, last row in the aeroplane."
優點： "I was not able to make the flight because the Delta flight from Richmond to New York got cancelled."
缺點： "1st leg of Flight got cancelled."
缺點： "A little bit crowded"
優點： "Comfortable flight with a nice crew. An overall good experience."
缺點： "After arriving, the waiting time for receiving a VISA was quite long for people staying longer than the regular 3 months."
優點： "I received a meal for a two leg flight of overall only 4.5 hours. The seating was nice and the food was very tasty. I love the layout of the Incheon Airport as well as the transfer experience."
缺點： "Good that have a night in the hotel to stretch and a good night sleep and a proper meal, and are all included within the ticket."
優點： "Very professional crew good service"
缺點： "Nothing really pilot couldn't understand him but does it really matter unless is an emergency"
缺點： "It was delayed for two hrs for 50mns domestic flight. An i missed connecting bus so had to pay extra 100usd!"
優點： "very comfortable seating/sleeping in Prestige (business) class."
優點： "Long flight....seats were comfy for economy....nice crew....good overall experience....entertainment was okay for its selection on movies and music."
缺點： "Food got me sick the next day....would have been great if wifi was available"
優點： "Best service, clean airplane, flexibility check-in procedure,"
缺點： "Food was not good except bibimbap. I ordered instant noodles instead."
缺點： "Korean Air refused to provide accommodation for my 19 hours layover even I had two flights with Korean Air. The reason provided was simple: "We don't have you on the list". The fact that it's 8 pm and had known nothing about South Korea meant nothing."
優點： "Smooth boarding"
缺點： "Being seated in the back Luggages coming in last when my friends who travelled with us got theirs way way ahead of us"
優點： "Terrible waiting without food and drink even you have Money to buy. You could Not buy any which call meal or water easy. We had delayed 3 times without helping from Korea air."
優點： "I love that you get meals and snacks. A lot of airlines really skimp on this, and you are left miserable, hungry, and thirsty. Korean Air will bring you drinks outside the service times set. Free additional bottles of water as well. The service is excellent, the meals are good, and I absolutely love that you get slippers, toothbrush, toothpaste, and even free headphones should you forget yours. Top service! Good meal portions! I also like that you have 3-4 different meal or snack options each service. CLEAN BATHROOMS!!!! Also, the flight attendants are very polite and courteous. You never feel like they just don't care. They even help with families traveling with small children. A+ guys!"
缺點： "I really have nothing negative to say about this airline. They are my favorite, and I fly with them every time I am able, 7 times international to date."
缺點： "I would like to have a vegetarion menu option"
優點： "All. The best airline."
優點： "Crew service is good!"
缺點： "The seat is really cramp and tight!!"
優點： "Crew service is excellent!"
缺點： "The seat is really cramp and tight!"
優點： "crewe were excellent"
缺點： "nothing !"
優點： "The crew was helpful and meals are delicious."
缺點： "Give free mask."
優點： "The crew was great. I experienced great hospitality."
缺點： "The quality of meal."
優點： "Wow! That sums it up. Premium coach was like first class on some other airlines. This is by far the best airline I've ever flown."
缺點： "The website doesn't work very well. It's also difficult to navigate."
優點： "The flight attendants were so awesome and beautiful! Food and snacks were great and the amount of time we were fed. They came around in a timely manner to get trash and ask what we wanted to drink."
缺點： "More variety of options for the vegan meals..."
優點： "Comfort as usual"
缺點： "No idea"
缺點： "My experience overall is fantastic"
缺點： "Did not like emergency exit seat."
優點： "Great customer experience is what look for in any service, ANA delivers this in abundance."
優點： "Entertainment offerings were good."
缺點： "I booked the flight thinking it was with ANA , it was on United which is a full step below in quality. My bad!"
缺點： "Narita to Honolulu sector has not enough food for breakfast noting Honolulu airport has got nothing to offer!!!"
優點： "Thoughtfulness, professionalism, patience and a lot of love put into the service."
優點： "Overall the flight met expectations for service, comfort and food."
缺點： "Variety of entertainment (or lack of), and the flight being continuously delayed. Even though the flight ended up departing just an hour later than initially scheduled, I would rather receive one notification for a 1-hour delay, than four notifications for 15-minute delays."
缺點： "ANA changed my selected aisle seat to middle one without explanation. It never happens when I fly with United."
優點： "Boarding is prompt and orderly. They apologixe for several minutes delay even it’s not the airline fault.The food is excellent , love the kabosu, there is snack available at the back in case you are still hungry. Entertainment is good choices, headphone is nice."
缺點： "None so far, been travelling with ANA 8-10 times a year for more than 5 years"
優點： "The whole process from boarding to exit was perfect. The seats, the food the service was great"
缺點： "The movie selection is somewhat weak"
優點： "ANA is always efficient and polite."
缺點： "Just drinks no snacks on this flight"
缺點： "The food wasn’t very good and the quantity of the snack meager. Worse, the crew refused to give a second roll to our 12 year old even which means that either they only have one for each passenger (and every passenger had theirs) or the crew are parsimonious."
缺點： "I was seated at the exit isle, ample of leg room, but the seats were very narrow. I barely fit into the seats. I noticed the seats behind had smaller arm rests so they had more space. The movies on board need upgrade."
優點： "Overall the service was good."
缺點： "ANA flight attendants were not very well versed in the English language. Very hard to communicate our needs."
優點： "The cabin crew was always found to be welcoming and co-operative attitude. Rest Rooms (Toilets) were found to be clean whenever visited."
優點： "Food was ok for economy and they bring more coffee when you ask. The flight wasn’t so full so the seat next to me was empty and also I could sit in the exit isle to work on my laptop"
缺點： "The seat pitch is such that you can’t use a laptop in a normal seat. This would have been a big issue if there wasn’t a seat in the exit row for me to borrow. Staff fine but nothing special."
優點： "Clean and comfortable"
優點： "Ground staff and in-flight crew were excellent. The food was very good. The business class seat was comfortable."
缺點： "Got flagged for secondary screening prior to boarding, although it probably wasn't ANA's decision. Video quality of the In-flight entertainment wasn't that great. The AC power plug could have been in a better spot. My power adapter would not fit."
優點： "Excellent legroom. Very polite staff."
缺點： "Buses to plane. Delayed departure. Food not tasty. Limited entertainment options."
優點： "Economy premium was very comfortable. Best service I’ve had on an airplane since Pan American days."
缺點： "I didn’t like the boarding process one long line. However, it moved quickly and unlike American airlines there was plenty of overhead space. They let you check 2 bags free. Of course, it is an international flight."
缺點： "We both - Wife and me - had to pay around 200 USD for TWO Extra Suitcases in spite of both being an ANA Flying Miles Members. Hence What is the uet of these ANA Miles Club (AMC) Membership? Remains an EYE-WASH................................."
優點： "Very efficient, friendly and helpful staff"
缺點： "Food was gross."
優點： "Very efficient"
缺點： "Food was not good"
缺點： "The food was dreadful. It was like being back in the 1990s. Kids entertainment options were poor. The original toy story movie was it!"
優點： "I got a great value for money ticket from KAYAK, TQ!! ANA is an excellent airline, better service, better leg rooms and cuter crew members than than SQ!!"
缺點： "In flight meal could be improved"
缺點： "Everything the whole team was great."
優點： "The in-flight entertainment is fantastic, always loaded with new movies to watch. The same free drinks (beer/wine/etc)"
缺點： "The boarding was terrible. They called for groups, asked everyone to form 2 lines, but after the lines were formed, closed one boarding lane. Some people were late to board for first-class, causing even more boarding delay and chaos. There were 5 crew at the boarding gate just standing and watching. I selected a seat closer to the rear of the cabin, which received much worse attention than any other flight with ANA. I didn't get asked for a drink until very late, and the second time around there were almost no drink selections available. My seat was also broken and would not recline. Aside from the actual airline, the passengers in the rear were very inconsiderate. There was a big family with several children running around/crying/playing with seat-back trays the entire 11+ hour flight. Again, this is not entirely the fault of the airline, but it was a discomfort."
優點： "Easy checking process. Friendly staff"
缺點： "It was too hot in the plane. The plane lacked individual cooling control. We mentioned how warm it was to the flight attendant. It did cool down momentarily, but remained uncomfortably hot the remainder of the flight."
優點： "The person who checked me in at ORD found me an alternative aisle seat with an unoccupied seat next to me. Great benefit for a 12+ hour flight. Very thoughtful."
缺點： "We left late."
優點： "didnt make it to tokoyo"
優點： "Food and Sitting Space"
缺點： "Sitting space"
優點： "The airline was late in arriving for my translate flight but when I got to the airport in Narita everything was taken care excellent ground service"
缺點： "The flight attendants gave me the most beautiful hospitality hope you keep up the good job this was my third time around using ANA"
優點： "Attendants were friendly."
缺點： "Flight was late."
優點： "Great food (I am biased towards Japanese cuisine, though), slept well, and great service."
缺點： "The entertainment choices for English speakers was a bit limited."
優點： "Shortest duration"
優點： "Staff were pleasant. Flights left on time. Really enjoyed the ANA lounge in Haneda."
缺點： "The food met airline standards, which are generally pretty low."
優點： "The service from this airline is so great. Everyone is smiling and treats you like a valued guest."
缺點： "Obviously you will not get the best food on an airplane. The food is enough to keep you alive, but is not going to earn michelín stars."
優點： "ANA crew is very hospitable."
優點： "I like the nice and warm service from the crew"
缺點： "Food can be more variable but overall its oke"
優點： "Delta service and comfort is always excellent."
缺點： "All is great just keep it up"
優點： "The space we currently have."
優點： "Crew was friendly and engaging"
缺點： "I wiped down my seat area to clean it. It would be nice to know what Delta is doing as well."
缺點： "connecting flight left without 1/6th of its passengers. Stuck at airport now because of Deltas laziness"
缺點： "They lost my bags. Unacceptable"
優點： "Leg room in comfort +"
缺點： "Removal of food trays could be done sooner"
缺點： "Temperature inside airplane extremely hot."
優點： "Pretty much everything"
缺點： "Food somewhat expensive..... boarding off the plane - ones with no baggage should get off first then more control about everybody getting in the aisles trying to get their luggage and holding everybody up"
優點： "Entertainment was great , also being able to watch live tv. Cabin crew were good"
缺點： "Be on time , delayed for an hour"
優點： "Crew was very friendly"
缺點： "the seats are horribly squished and uncomfortable. It’s the only thing that makes the flight not excellent"
優點： "Thanks for the monitors."
缺點： "The crew seems tired."
優點： "No comments"
缺點： "Cleaners had not done a great job. There were paper napkins left over in the seat pocket from earlier flight."
缺點： "Best option across the pond"
優點： "Always Veg Meal for All"
缺點： "N A"
缺點： "Late departure"
優點： "It was horrible. Delta really should have cancelled and refunded the flight altogether."
優點： "It wasn’t delayed 3 hours like the first flight"
缺點： "Departing on time"
優點： "Service by crew. I was flying economy but it was par to business class."
優點： "Was upgraded to Comfort Plus after they had no seat for me on the plane"
缺點： "We booked with Virgin however flew with Delta and we were not alerted to this. We booked with Virgin for a reason. They also did not have seats for me when I went to check in on both flights and I had to negotiate seats before boarding. Very disappointing."
優點： "Delta crew is always great."
缺點： "You need to update ALL of your planes to have charging at EVERY seat, not just the passengers in comfort plus or better. It’s 2019. We ALL have devices."
優點： "Everything about delta"
優點： "Seating was fine"
缺點： "Did not have a wheelchair waiting for my wife when we arrived in LAX"
缺點： "Departure delayed by 1hr30"
缺點： "Crew was grouchy and rushed past you without really trying to cater to your needs/ get you what you want."
優點： "None of it"
缺點： "Everything. Can it please leave on time for once"
優點： "Airbus was nice"
缺點： "Delayed by over 1 1/2 hours"
優點： "The crew was amazing"
優點： "The crew were fantastic. Departed on time, arrived 40 minutes early."
缺點： "Delta One is a bit jaded on this flight."
優點： "The crew were good."
缺點： "The flight was delayed taking off. The crew tried to make it up but it was 90 minutes late in the end - I almost missed a connection. Seats were ok."
缺點： "Had to collect & re check luggage between flights. Couldn't they have been transferred to the next aircraft?"
優點： "The crew was excellent"
缺點： "We had mechanical problems and had to come back to Atlanta, get off our plane and get on another one"
缺點： "Crew could have proactively provided more water. I was really thirsty mid-flight and had to stand up and ask for water myself."
優點： "The crew and comfort was ok"
缺點： "The snack options coming from us to aus were only packets of crisps/chips and apples and cranberry juice."
優點： "Efficient, cheerful crew"
缺點： "Stop making seats smaller! The added revenue from 10 squeezed seats is not worth the discomfort it causes."
優點： "Very friendly cabin crew. Comfortable and food was good and drinks and water was plentiful. I would highly recommend Delta for transatlantic flights,compared to so called 4* airline Aer Lingus, then Delta are a 6* in comparison"
優點： "I got to board early because I volunteered to check my carry-on. Very friendly flight attendants. Love flying delta. They are always consistent and the movies they offer with the gogo in-flight app are always updated and recently released popular movies."
優點： "Staff and flight were good"
缺點： "The chicken dinner was mediocre"
優點： "Even though the flight was delayed by a few minutes we still arrived on time."
優點： "Food was decent and crew were nice enough"
缺點： "Seat space was small and cramped. Entertainment was poor unfortunately"
優點： "Boarding was super quick, as crew wanted to leave before the strong rains and winds came through, so we left early! Plane itself was very modern and surprisingly comfortable, as much as a small space can be. Good amount of entertainment, and the crew were pleasant. And flight itself was smooth with very little turbulence which helps!"
缺點： "Had to pay for food, which was a little annoying considering the cost of the flight. Entertainment was very American led... but I guess not surprising considering it’s delta."
優點： "The whole crew was great and very accommodating"
優點： "Seat comfortable"
優點： "Great crew and plane arrived on time."
缺點： "No entertainment and no place to charge devices."
優點： "The crew was wonderful, the flight was on time."
缺點： "But the seats are so tight that we were definitely elbow to elbow and once seated I was unable to access even the purse that was at my feet. There was no entertainment and the tray table was tiny, not even an indentation for a cup!"
缺點： "The seat was very uncomfortable"
缺點： "My daughter was booked on this itinerary and was finishing her last leg of journey. Complete ticket was booked thru Delta Airlines. Her flight from Amsterdam to New York today operated by KLM, was delayed by few minutes. And Delta flight from JFK to Cleveland DL4084 was preponed by airlines. Result was my daughter was not allowed to board the aircraft. Worst was yet to come. Your staff at the gate offered her a flight to Cleveland for next day at 3:30 pm??? Means around 24 hours later. Is this how you behave with a girl of 19 years, asking her to stay at the airport. She was refused Hotel and Lounge stay by your team!!! Is this what you call customer services??? Obscene services is what I would like to term it as!!! My daughter asked them to give this is writing, which was refused to her. Why are your people scared to put it in writing if everything that you are doing is right by the Law??? I was left with no other option but to book her on American Airlines flight today departing at 9 pm to ensure that little girl doesn’t have to spend close to 24 hours at airport by paying $423. Who is going to bear the loss of money and mental torture that your team has given to me and my daughter???? I shall be awaiting your response as to what do you have to say to this pathetic attitude of your team. Rajesh Mendiratta Sent from my iPhone Rajesh"
優點： "Not a lot. Entertainment options on board were decent. Food was alright."
缺點： "Everything! Crew were terse, rude and inattentive. Due to an issue with a bag on board without the associated passenger we had to taxi back to the stand for it to be removed before we could take off. This cost us an hours delay. There was limited apologies for this, no refreshments provided during the wait and poor communication of this. During the flight the staff were inattentive and sparing with refreshments. Service generally did not live up to expected level associated with an inter-continents flight. The flight was turbulent but crew and captain seemed over cautious with it and crew had to remain seated unnecessarily at times and at the detriment of passenger service. One stewardess wouldn’t even let me finish a drink before removing it from my hand claiming we were about to land and she had to sit down because of turbulence. We were still 40 mins from landing at this point! All in all a pretty bad flight, and it’s safe to say I won’t be flying American Airlines again."
缺點： "Boarding slow"
優點： "The pasta meal was quite good"
缺點： "Some more space. Individual entertainment. Air quality"
優點： "Good range of entertainment, comfortable seats."
缺點： "Some dinner choices had become unavailable by the time I ordered."
缺點： "On Time. Delayed advice 3 times."
優點： "Seat 5A was great"
優點： "The connecting BA flight from Houston to LHR was an old 747 and my broken window blind didn’t go down. The worst part was I paid for a bulkhead seat and once we got on the plane it turned out the configuration was different and the seat was not bulkhead."
缺點： "Accurate configuration. A more modern plane."
優點： "This was a quick flight - 39 mins I also got an upgrade too"
優點： "Considering it was only a 2.5 hour flight, the snack was fairly good."
優點： "The boarding process and its ease"
缺點： "The Wi-Fi was not free and quite expensive. The space between seats was too narrow for my legs resulting in an uncomfortable journey. The entertainment was dated and not varied enough. The food was borderline unsavoury. The wines were cheap... Not an airline I would recommend to anyone."
缺點： "No food on the International flight from Kingston to Miami."
優點： "Comfortable flight. New plane"
優點： "The flagship first seats in American Airlines are among the best in class given that I only flew from Miami to JFK. Fully flat beds and ample room."
缺點： "Very limited food options."
優點： "The legroom."
缺點： "There was nothing not to like."
缺點： "Waiting for 30 minutes a Dublin to dock."
優點： "Good legroom on economy"
優點： "Arrived ahead of the scheduled time"
缺點： "Plane was less than half full yet the crew appeared pressured .... one crew member didn’t wait for me to complete my request and she brought me eat phones yet I wanted to ask for water to drink! Seats don’t recline much ...."
優點： "Flight was comfortable and enjoyable. Entertainment was great lots of films to choose. Service by the flight crew was excellent"
優點： "Crew were ok Captain was informant"
缺點： "Delay Heat on plane at 98 degrees upon boarding"
優點： "Outbound, it was on time, plenty of legroom, plenty of good snacks, drinks and food. An enjoyable flight. Score 10.0"
缺點： "Return flight - The flight departed 4 hours late. The seating was so cramped my husband couldn't move his legs at all, never mind try to sleep. The staff members were not smart in appearance, some with long untidy hair, and did not interact with passengers except to hand out food. The food was reasonable. We disembarked feeling like wrecks. Score 2.0"
優點： "I liked the entertainment. Seats were ultimately uncomfortable. Not helped by the backs being loose."
缺點： "The flight was delayed. The food was not great. There is not a lot of space in these planes, and it was a long flight. There is no power supply."
優點： "eh, mediocre but usual service from a US airline. Just enough to get you from point A to B, but you’re exhausted once there."
缺點： "too little leg room, and quite uncomfortable seats, couldn’t relax and was cramping from being unable to move more than an inch."
優點： "Legroom was great!"
優點： "Moved seats together, great plane and serviceN"
缺點： "Delay getting landing slot"
優點： "Not much"
缺點： "Passengers bringing hot food on plane. KFC and McDonalds odours major in first 30 minutes"
缺點： "It was very cold on the flight, even with the blankets we were given."
優點： "Generally clean plane with good entertainment system and technology overall. Diabetic meal much better than in the past."
缺點： "Didn't announce meal choices at the start so flight attendant had to repeat herself every. Single. Row. They forgot my diabetic meal on the last part them forgot to include cutlery and it took a long time to sort out but they were otherwise lovely."
缺點： "I was on a flight to Dallas on an American Airline flight which arrived late due to weather conditions, and the connecting flight didn't even wait for me although they know why I couldn't make it on time. And I was only late for about 5 minutes."
優點： "VEry good Cabin crew and the plane was reasonable new"
缺點： "I chose a package on the cheap flights that has a left hand side for choosing number of baggage which invariably inreases fare depending on the number of baggage and i choose 2 and paid for 2 baggage but the ticket came with 1 baggage and i contacted both by phone call, email and your website but did not get any fsvourable response. Had to pay again at the airport for the extra bag. This is highly unfair."
優點： "The flight personnel was upbeat and friendly and we were on time. I was very glad I made the connection"
缺點： "That we were not offered even water. I was very thirsty from my run from gates B 13 to Gate E25"
優點： "Not very much positive to say unfortunately. The staff were good and did as much as they could to keep up feed and happy."
缺點： "The plane was extremely old and dated. Never been on such an old plane with no up to date equipment or facilities. The chairs were very uncomfortable and the food was awful. There was no personal entertainment screen for an 11 hour flight and only one of the safety demonstration screens was working during take off. Also no plugs at all."
優點： "It was on time. Crew were very good."
缺點： "Plane seemed very dated. No individual entertainment No USB chargers Not much space"
優點： "Gate flight updates"
缺點： "No information on luggage even though they knew luggage was not received in London They could have sent me an update instead of having me wait at carousel for 1:30 hours waiting for my bag to show up"
優點： "Very friendly, constantly hard working crew. They didn't stop moving through the cabin for the whole flight. Swift boarding."
缺點： "Extremely poor food. Airline food is rarely enjoyable but I had two mouthfuls of my pasta and left the rest even though I was hungry. Dreadful "entertainment " system. 4 tiny screens over the centre row is seats showed the in flight movies. This on a transatlantic flight. What decade are American Airlines in?! The fleet look like they date back to the '90's at best!!"
優點： "Was on time"
缺點： "Nothing was together, missed connection. Had to buy a hotel in Phoenix"
優點： "Crew was exceptional (as usual), everything ran smoothly and on time."
缺點： "It doesn't make sense to board from the front of the plane backward. I know this is not an AA thing, but a way to make customers paying more feel more special by having the privilege of sitting on the plane longer...but it's really silly."
優點： "The entertainment was updated and refreshing."
缺點： "Snacks was only pretzel"
缺點： "People still using mobiles as we were taking off. Crew seemed not too bothered."
優點： "Fantastic customer service - from lounge to arrival gate. Unlike BA this airline does recognize its frequent flyers and upgrades us often to business. I fly a lot - Executive Platinum - and this makes a huge difference."
缺點： "My connecting flight LHR to AMS was on BA and they really droped the ball compared to AA."
缺點： "They lost 1 of 4 bags."
優點： "The least service I have seen among all the airlines I have traveled so far"
優點： "The professionalism of the pilots in handling the extremely rough weather during the flight"
缺點： "The meal of a turkey sandwich on dry bread was forgettable . They are co - shared with Qantas and could learn a lot about providing a decent meal on a long expensive flight"
優點： "Crew were friendly and helpful, the magazine was worth reading and the flight was smooth and on time."
缺點： "The seat felt like a wooden block was strapped to my back."
優點： "Entertainment system has a good selection"
缺點： "No earphones to listen to the soundtrack on the entertainment system"