優點： "My seat"
缺點： "Time check in maybe earlier."
優點： "The entertainment system, the leg room, the toilets with complimentary tooth brushes. JAL hit it out of the park."
缺點： "Not one thing."
優點： "Typical flight and all went well."
優點： "Flight was typical."
缺點： "No direction for the connecting flight and no help to understand the connecting flights."
優點： "The cabin crew was excellent -- friendly, always helpful, energetic."
缺點： "We requested a seafood special meal. The food quality was satisfactory, but most of the items tasted very bland. The accompanying dishes were unimaginative -- raw vegetables (salad), steamed vegetables, pickled vegetables. One exeption was a smoked salmon bit with capers -- this was the tastiest part among 8 meals over 4 flights."
優點： "crew amazing"
優點： "Simple check in and boarding, right on time."
缺點： "Business class seats not very long if you are tall. Western meal option is not really very western. Crew is a little too efficient- got woken up 90 minutes before landing to clear the mattresses. Lots of announcements- a bit too much. On time, and quick to respond to requests. Sake was good as was the ramen."
優點： "Nothing to complaint. Excellent airline nowadays"
優點： "33" seats"
缺點： "Very good airline except for the fact that the staff at Narita airport."
缺點： "Nothing. This company deserves its reputation for excellence."
優點： "Wonderful crew"
優點： "Soo Much Food! Crew was very polite and helpful."
缺點： "They didn’t offer a vegetarian meal option in flight, but there was enough sides that it didn’t really matter."
優點： "All exquisite dishes they served were excellent !"
優點： "even though I was in Economy class, the seat was comfortable, the food was good and the flight attendands were attentive and polite"
優點： "the Level of service and the Japanese culture was evident at every moment of this flight. Our boarding process was delayed by almost an hour, and it felt like every 5-10 minutes we had an update as to what was going on and why, then passports were checked early, and service was top notch."
缺點： "In my perfect world, we would have updates way in advance if there are mechanical or airport issues but that is a slim to none chance. That is about it. Everything else was amazing!"
缺點： "Check in and apps stuck in 80'"
優點： "Perfect service, never had a more pleasant and attentive crew"
缺點： "Movies were pretty much still the same as 10 weeks ago. Not possible to sleep in the seat in premium economy right by the toilets and galley. Constant door clattering and toilet flushing. In other cabins the noise wasn't as bad, probably better insulated?"
缺點： "Flight attendants"
缺點： "The food and drinks were sub-par"
優點： "Service was excellent. Premium economy seats well worth the few extra $$."
優點： "The food the service and the staff"
優點： "The food the service and flight was great"
缺點： "Food was awful. Huge hassle having to clear immigration pick up bags and check in again in Shanghai."
優點： "Easily upgrade to premium economy class"
缺點： "Some staff lack of basic english"
優點： "Excellent Service, food and beverage. Comfortable aircraft cabin atmosphere."
缺點： "in-flight Wifi is not working"
優點： "Never problems with JAL"
優點： "It was very good no prO lens at all:)"
優點： "Cabin crew were very nice. Food was okay, while the legroom was good too."
缺點： "Delayed flight, but the email notification from JL was lacking the most important detail... The new take off time! It was 70 minutes later than advertised, but then delayed by another five minutes on top after a late take off."
優點： "The staff were fantastic nothing was too much trouble and great fun attitudes."
缺點： "No entertainment systems."
優點： "The business class layout was very good. Seats comfortable with excellent cabin staff and the food and its presentation was A+"
缺點： "Hard to think of something here...possibly better movie selection and having to bus from plane to terminal... But that's about it!"
優點： "Beautifully presented and tasty Japanese food. Electronic windows."
缺點： "Not overly impressed with the 12:05am departure time. Western food not overly impressive. Having to travel from the plane to terminal by bus."
缺點： "No space for cabin bags. Late by 2 hours. Super rude and passive aggressive staff. Kept in bus at Frankfurt for 10 mins. Won’t fly BA again if i can help it."
缺點： "Tight seating."
優點： "Attentive staff. Great food. Great service. Vast improvement over Cathay Pacific."
缺點： "Double standard"
缺點： "The attendants were very pleasant and efficient. I will certainly prefer to fly JAL, especially if you could offer the lower rates. On the down side, it was very difficult to contact their customer service line. However their online help desk was very responsive."
優點： "Everything was excellent crew was very helpful"
優點： "Inspire of bad weather, the pilot executed a perfect landing !"
優點： "Great flying on JAL...such great service and sweet attendants. US carriers could learn a lot from the Japanese carriers...they actually make it enjoyable and easy"
優點： "Flight attendants provided high standard of service and courteous."
優點： "Courteous and professional flight attendants"
缺點： "Long gap between meals. At least they could have provided juice or snacks in between meals"
優點： "So cramped. Very uncomfortable flight."
優點： "Great service."
優點： "Great airline, roomy seats and they don't nickle and dime you like other airlines."
優點： "Service was excellent."
缺點： "The food could have been a little more mainstream"
優點： "I got an upgrade!"
優點： "I loved the food and presentation. The service was excellent, very attentive stewardess."
缺點： "There was the boarding from Tokyo to New York, where the selected gate did not have a comfort room. You have to back upstairs walk for quite a distance to use the toilet. Inconvenient and time consuming lugging your things with you."
優點： "Good crew, appeared to work we’ll together."
缺點： "Could not figure out how to plug in ac for charging devices. Should have some educational label somewhere on that."
優點： "Crew was efficient and pleasant making for a good experience."
缺點： "Other than at meals, No crew around to distribute water on a 9-10 hour flight. Crew not very nice when we were asking for water. Completely dehydrated on arrival. Ground crew very charming."
優點： "Crew was amazing. Seats were comfo"
優點： "We landed safely; Beautiful infotainment screen that did NOT work"
缺點： "Extreme delays; Beautiful infotainment screen that did NOT work; Sitting on the runway/tarmac for hours"
缺點： "Flights had to be changed due to a delay on first flight that would make it impossible to take the connecting flight. My route and airlines were completely changed, which caused a big delay in original arrival time. In addition to that, my luggage did not make it and I'm still waiting to find out where my suitcases are. Very disappointed."
優點： "On time and the staff was great"
缺點： "I had to put my carry on item 10 seats behind my seat location. That delayed my leaving of the plane to my next flight."
缺點： "Not enough time in London to change planes. We missed the flight"
優點： "Crew made a special effort to find me a nondairy meal (which I had neglected to request)."
缺點： "Web page dysfunction meant we couldn't sign up for wifi. The page asked me to set security questions but the pulldown for the questions had no options to select from. I tried on multiple devices/browsers."
優點： "The one flight attendant that realized how shitty of a situation they placed me in."
缺點： "American Airlines made me take all clothes out of carry-on, took my brand new AWAY bags, and made me stuff my clothes and other belongings into 5 plastic bags. All because they said my bag was illegal to fly on plane (whether it was checked in or not). Turns out they didn’t have to do that. What a crock."
優點： "seats comfy, seemed like a newer plane, crew was lovely."
缺點： "usual complaints about domestic flights - not having free headphones and not having free snacks."
缺點： "Middle seat"
缺點： "Luggage allowance policy was not clear, so that they can try to charge passengers extra fee. Airline blames on one another when it comes to connecting flight if we purchased a one stop flight"
優點： "Cabin crew attentive. Comfortable seat. Only 2/3 full. Easy boarding and embarking. Overall, value for cost."
缺點： "Food. No individual entertainment unit."
優點： "I would like if for my return from Paris to Chicago, Chicago Seattle I would be greeted by the personal and offered to flight first class without extra charge to compensate for the bad experience on my way going in. Thank you"
缺點： "I was told I would be able to choose the seats only 24 hours before the flight by going online. I tried to choose the seats online but could not have access to the site. I then called the number provided to ask for more help, and was told that I could then only choose the seats at the check in time. I was at the airport 2 hours before the flight schedule to book my seat and was told them that I could only choose the seats at the gate. Once I got at the gate I asked the person to please give me a seat at the aisle for medical reasons but after waiting until the boarding process had started I was giving a middle seat. Not only I was treated as a stand by passenger that had not purchased the tickets I was put nt on group 8 and at the moment of boarding the gate personal aggressively grabbed my carry-on bag because they insisted there was no more spaces in the compartment above heads. Once I got inside of airplane I saw many empty compartments available for carry-on luggage. I wish I had not purchased my ticket with Iberia Airlines operated by American Airlines. It was not a good, pleasant experience and do not recommend. I wil certainly avoid in the future and not travel this way another time. Thanks"
缺點： "No food or entertainment offered at all - for a 5-1/2 hour flight. Seats uncomfortable. I don't like how it feels like you're nickle and diming us - charging for every little thing, including what seat you sit in."
優點： "This airlines sucksI didn't really like much of anything about the entire trip"
缺點： "I didn't really like much of anything about the entire trip. Mainly, there was absolutely no entertainment except some overhead movie that no one wanted to watch. The plane was old and comfortable."
優點： "loved having a movie to pass the time. Super friendly attendants."
優點： "Was able to change my seat"
缺點： "The tone of the flight attendant (male) who can through the cabin to check things before landing. He was brash and abrasive. Yes, safety first, but overall not a good look for someone in a customer service industry. you can accomplish the same goal with different delivery"
缺點： "I paid for a non-stop from Seattle to Philadelphia. they cancelled it and only had options that dragged out the trip, caused an extra day of lost work. There was no attempt or offer to ameliorate the inconvenience, or refund the cost -- even an upgrade would have been appreciated. just here's what we have, take it or leave it. I am through with American"
缺點： "No screens, no wifi"
優點： "Really? I just gave 1 star. Your feedback form should be smart enough to realize that."
缺點： "It's not finnair. It's American Airlines. The sears were so cramped that I have a horrible backache. Stop calling it finnair. Several airlines booked tickets on this flight. There's nothing good to say."
優點： "Flight was ok, staff was professional and friendly. A good cleaning would be great. I'm average height and light build for a woman but I find the seats really are snugger than ever."
缺點： "AA didn't notify me of their change to my itinerary so I missed my flight, they cancelled my return flight from Europe, and only offered to refund my ticket when I spoke to a supervisor. I drove 5.5 hours to another city to catch a flight to Europe, believing my return ticket was valid as AA first told me, only later to learn they cancelled it. Thanks to AA, I currently I have no return ticket. Others on this flight and on my later Iberia flight were cursing AA loudly so I don't think my issue is an anomaly, but is more likely AA's new standard of conduct."
缺點： "Self check-in staff at Seattle was not that helpful."
優點： "Crew were friendly"
缺點： "Ac was broke on plane, no wifi or entertainment options, lots and lots of being kept in the dark waiting and waiting after already boarding the plane or landing on the runway"
優點： "Kind and attentive crew"
缺點： "Was a bit delayed"
缺點： "Your plane needs outlets to charge electronics. Unless your gonna show movies on your flights, ppl need a way to entertain themselves for the flight. If they burn through all their battery power, it's an inconvenience to try to charge it in the airport when they land. All of the outlet Chargers in Chicago, Seattle and Philly were broke as well. The U tied wing was amazing. Your prices are great but to keep ppl from rather paying more just for one or two more luxuries, try fixing this."
缺點： "The flight being delayed & then cancelled at the last second"
優點： "The flight overall because we arrived early."
缺點： "The fact that we were on the plane and was not allowed to enjoy the entertainment as I did with my flight to Seattle."
缺點： "Too many levels of passengers"
缺點： "My flight was changed 3 times-- always pick a window seat and was changed to aisle seat. The attitude at the ticket counter was "you're lucky to get any seat", flight was overbooked, the boarding process and deplaning were absurd with all the people bringing on way too much carry on luggage !!! It takes almost 30 min to get off the plane!!"
優點： "It was very inexpensive and on time. And it was much more comfortable than those budget airlines like Spirit, Frontier, etc."
缺點： "The snack choice was unappealing."
優點： "On time. No issues. The last two times I have flown Delta I've had issues. Smooth sailing"
優點： "On time. Friendly crew. Good price."
優點： "AA has been good to me--- Gold card a big help."
缺點： "The LAX concourse could at least 2 more coffee shops in addition to Starbucks.The wait was 40 minutes at Starbucks to get a cup of coffee!!! Get on the ball LAX!! We need our caffine in the morning."
優點： "They switched my flight promptly when I missed my connection."
缺點： "I missed my connection for no apparent reasons. When asked for compensation they said there was nothing they could do and cited reasons Regarding the boarding and deboarding of a special needs passenger."
優點： "Claudia was wonderful, I would love for more flight attendants to have her cheerful attitude."
缺點： "My snack was mini pretzels"
缺點： "I would not change a thing the flight was wonderful and the stewardess Virginia great"
優點： "Seats were fairly comfortable"
缺點： "No in flight movie"
優點： "Flight was on time. Bags didn't get lost. Pilot and crew seemed nice."
缺點： "Smallest middle seat I've ever sat in. Wifi was $40. Baggage Fees were pricey. No free snacks. No free entertainment options."
優點： "I know AA and Alask are same company but I bought Alaska ariline ticket and everything I need to deal with is AA. It's too confusing."
缺點： "Too confused!"
優點： "Not much"
缺點： "We sat on the tarmac for an hour after we landed. Missed my connection, no other flights that night. It wasn't even 10 pm yet."
缺點： "Our flight from Seattle to JFK was delayed over 11 hours, not because of weather or mechanical issue, but because a flight attendant fell ill and American Airlines had no one to take his or her place. They had to fly in an employee from Texas to cover the shift. Are you kidding me? I understand there are unforeseen events but any reputable airline should have a personnel contingency plan better than that. As a result, we lost a whole day of our vacation, missed our Broadway performance, and others missed their business meetings. All the alerts informing us of the delay were sent long after they already occurred. I will avoid flying American again at all costs."
優點： "Flight attendants and boarding personnel are very friendly."
缺點： "Mediocre food and entertainment. Internet price are ridiculous compared to competitors ( just flew SouthWest - so much better). Cost at about $6 for a half-hour. They had to bring the cleaning crew back on to clean parts of the plane - it was to dirty for anyone to sit in one row."
優點： "The crew was friendly. The pilot told us what landmarks we were flying over as well as weather, altitude updates and arrival times."
優點： "The captain of the plane did a phenomenonal job communicating with the passengers on board. He provided us information on location, altitude, and let us know when to expect turbulence which I thought was great, as many do not communicate much with the passengers. Also the plane was in good conditions and was comfortable."
優點： "relatively quiet for a redeye, seats were made out of a decent leather like material, TVs in the back of each seat along with charging inputs"
缺點： "AA version of the 737 is very cramped, small seats with little room and very upright, barely recline if at all. Also, unlike other airlines they installed metal boxes underneath the seats for the life vests which take up a third of your leg room. Overhead air barely blows and the overall temp was a little too warm for comfort even while just wearing shorts and a T-shirt. Lights were bright for first half of the trip until they finished drink service even though flight started at midnight."
優點： "There isn't much to like about a red eye flight. It got us home. We selected it based on price and schedule."
缺點： "Crew made one pass thru cabin with a mini bag of pretzels and one pass thru with beverage. Never saw them again but perhaps that is the norm for AA. No so with other carriers we have flown red eyes on. Always tough getting a good connection when flying west to east"