優點： "The entertainment system, the leg room, the toilets with complimentary tooth brushes. JAL hit it out of the park."
缺點： "Not one thing."
優點： "Flight was typical."
缺點： "No direction for the connecting flight and no help to understand the connecting flights."
優點： "The cabin crew was excellent -- friendly, always helpful, energetic."
缺點： "We requested a seafood special meal. The food quality was satisfactory, but most of the items tasted very bland. The accompanying dishes were unimaginative -- raw vegetables (salad), steamed vegetables, pickled vegetables. One exeption was a smoked salmon bit with capers -- this was the tastiest part among 8 meals over 4 flights."
優點： "Simple check in and boarding, right on time."
缺點： "Business class seats not very long if you are tall. Western meal option is not really very western. Crew is a little too efficient- got woken up 90 minutes before landing to clear the mattresses. Lots of announcements- a bit too much. On time, and quick to respond to requests. Sake was good as was the ramen."
優點： "Pretty limited movie offerings Seat was comfortable in the flat position but very little storage for phone cords and all the other goodies provided during the flight. Because a pain to store and retreive"
缺點： "Many movies were old"
優點： "Nothing to complaint. Excellent airline nowadays"
優點： "33" seats"
優點： "33" seats"
優點： "The seat was very spacious"
缺點： "More space to put things"
缺點： "Very good airline except for the fact that the staff at Narita airport."
缺點： "Nothing. This company deserves its reputation for excellence."
優點： "The crew was amazing!!"
缺點： "Nothing! Excellent flight!"
優點： "Wonderful crew"
優點： "Soo Much Food! Crew was very polite and helpful."
缺點： "They didn’t offer a vegetarian meal option in flight, but there was enough sides that it didn’t really matter."
優點： "Great food. Excellent cleanliness"
優點： "All exquisite dishes they served were excellent !"
優點： "even though I was in Economy class, the seat was comfortable, the food was good and the flight attendands were attentive and polite"
優點： "Perfect service, never had a more pleasant and attentive crew"
缺點： "Movies were pretty much still the same as 10 weeks ago. Not possible to sleep in the seat in premium economy right by the toilets and galley. Constant door clattering and toilet flushing. In other cabins the noise wasn't as bad, probably better insulated?"
缺點： "Flight attendants"
缺點： "The food and drinks were sub-par"
優點： "Everything was great"
缺點： "Lower the price"
優點： "Service was excellent. Premium economy seats well worth the few extra $$."
優點： "The food the service and the staff"
優點： "The food the service and flight was great"
缺點： "Food was awful. Huge hassle having to clear immigration pick up bags and check in again in Shanghai."
優點： "Easily upgrade to premium economy class"
缺點： "Some staff lack of basic english"
優點： "Excellent Service, food and beverage. Comfortable aircraft cabin atmosphere."
缺點： "in-flight Wifi is not working"
優點： "Food was great"
缺點： "It’s 14h flight. I wanted more water. I had to keep asking but the size was too small... I didn’t want orange or apple juice...."
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "It was very good no prO lens at all:)"
優點： "Cabin crew were very nice. Food was okay, while the legroom was good too."
缺點： "Delayed flight, but the email notification from JL was lacking the most important detail... The new take off time! It was 70 minutes later than advertised, but then delayed by another five minutes on top after a late take off."
優點： "The staff were fantastic nothing was too much trouble and great fun attitudes."
缺點： "No entertainment systems."
優點： "The business class layout was very good. Seats comfortable with excellent cabin staff and the food and its presentation was A+"
缺點： "Hard to think of something here...possibly better movie selection and having to bus from plane to terminal... But that's about it!"
優點： "Beautifully presented and tasty Japanese food. Electronic windows."
缺點： "Not overly impressed with the 12:05am departure time. Western food not overly impressive. Having to travel from the plane to terminal by bus."
缺點： "No space for cabin bags. Late by 2 hours. Super rude and passive aggressive staff. Kept in bus at Frankfurt for 10 mins. Won’t fly BA again if i can help it."
優點： "Compensated with lounge pass"
缺點： "Very poor check in around Visa situation"
優點： "Attentive staff. Great food. Great service. Vast improvement over Cathay Pacific."
優點： "The flight attendants were very attentive and polite, seats are some of the most comfortable of any airline I've flown (particularly compared to the US domestics), and entertainment is solid (although the English movie selection was not that large). I would definitely recommend JAL to others."
缺點： "The food was not to my liking (i.e., all Japanese style, but not necessarily types that appeal more to Westerners) but it was palatable."
優點： "The flight from Chicago to Tokyo was delayed, which made me worried that I would miss the connection to Taipei. I was very happy to discover that an airline staff person was waiting for me when I got off the plane, having already changed me to another Taipei flight. She explained things and guided me to the right place. She was able to walk amazingly fast for a woman wearing high heels!"
缺點： "Double standard"
優點： "服務 電影 雪糕"
優點： "Longer leg room and clean ambience coupled with very friendly flight attendent makes this trip a wonderful experience"
優點： "Flight time was not bad, not too long"
缺點： "Food options were bad, I offered to pay money for something better, didn't even have an option to pay for better meals, I don't think better meals existed for coach."
優點： "Space between the seats."
缺點： "Color of the seats."
優點： "I would recommend to everyone JAL"
優點： "So cramped. Very uncomfortable flight."
優點： "The crew was professional and super friendly."
缺點： "Our bags had arrived early, and were waiting at the service station. However, there was no one there in the rooms and our stuff was left outside the door. We have pictures of our bags left out. It’s kind of a bummer that our stuff was left unattended. Someone could of grabbed it."
優點： "Love ANA. Always a pleasure."
優點： "Amazing crew! Great food service!!"
缺點： "Cleanliness of tray table"
缺點： "These are the friendliest and most helpful people in the business! They are my new go to from now on!"
缺點： "Very uncomfortable seat. A bit rude flight attendant."
優點： "Onboard service was perfect - prompt, friendly and professional"
缺點： "The cabin was always kept a bit warm"
缺點： "The boarding was substantially late. There could have been better communication about the delay. However, the plane still landed on time and the flight was quite comfortable"
優點： "Crew was amazing, food was filling & plentiful."
缺點： "Overall no complaints but the landing in Tokyo was a little rough. Pilot seemed to descend quickly which hurt my ears but otherwise, smooth flight."
缺點： "Cabin to hot"
缺點： "Bigger seat, but compared to other experiences it was very good."
優點： "Everything was good but we were not able to select seats on the leg from Tokyo to Nagoya until arrive at check in and by that time all seats assigned and we could not be seated together and had to have middle seats. ANA needs to work this out..."
缺點： "The sound for the entertain in seat 26G never worked....unsatisfactory for such a new aircraft “Dreamliner”, make it a dream."
缺點： "The way they board the passengers"
優點： "The staff of ANA took superb care of us from the moment we entered the airport (both SEA and NRT); kindness, excellent food (choose the seafood diet, the food is excellent and you get served first!) and helpful directions in English whenever we looked the slightest bit confused. I will always look to fly ANA going forward. oh, and comfortable economy seats; enough room (I am 6'2") and no numb bum."
優點： "Premium economy is the way to go! Comfy seats with plenty of room; preflight lounge access."
缺點： "Unfortunately, premium economy is the only way to go, because economy class seats are very cramped and "locked" in the upright position (for a 10+ hour flight), and it's a bit pricey."
優點： "Food and entertainment has to be better."
缺點： "In Chicago, the flight was delayed for almost 4 hours which in turn made us miss our connecting flight to Jakarta. Then next flight available flight to Jakarta was 24 hours later."
優點： "Even though the flight was around 45 min, still got a nice cup of consomme soup while I was working on the in-flight WiFi. Overall good for a short flight but basic interior with poor visibility of safety video on 787-9."
缺點： "Boarding is a bit chaotic. Only people at the front of the queue can see the correct places to stand, so many people were trying to push in the front of the queue because the signs weren't visible from some angles or from far away. Basically couldn't see the inflight safety videos from my seat (17K) because of the curvature of the overhead bins and positions of the few screens (no seat-back monitors)."
優點： "The flight attendants were so nice and the food was really good."
缺點： "Enjoy the free money, cause I didn't go on my flight. Work had me cancel my vacation a month ago. I tried to cancel, but it wouldn't let me. I tried cancelling through the insurance I purchased on it and they said they couldn't either (even though cancellation was covered in full)."
優點： "On time. Nice 787 Dreamliner. Very comfortable flight."
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Staff and crew and food!"
缺點： "We could not check in online. This was frustrating and we do not know why?"
缺點： "It was too hot in the plane. The plane lacked individual cooling control. We mentioned how warm it was to the flight attendant. It did cool down momentarily, but remained uncomfortably hot the remainder of the flight."
優點： "Good service"
缺點： "baggage was broken."
優點： "got cancelled"
優點： "Everything went well. ANA customer service wonderful, both at the counter and on the plane. Loved the meals, and fun to watch the available movies and shows at your seat."
缺點： "19 hours overlay in ORD. I had to check out all luggages again. Terrible."
優點： "On time. Flight attendants don't shy away from helping passengers put their carryons in the cabin compartments. They were there in a split seconf to assist you - ANA flight attendants only. Food was great in ANA airlines. Toilet is clean. Boardinh was orderly."
優點： "Food, comfort, service. Good comfort for an economy ticket. No complaints. Movies worked great, blankets and pillows provided. I thought good leg room, but I am only 5’4”. But I still get crowded on domestic flights—seems the seats get smaller and closer together on short flights every year. ANA was good service to Japan. Business class and first class looked awesome. Maybe someday."
優點： "The configuration of 787-900 Busn. Class was very good. However need to age Chivas Regal to 18 years like KAL, not ordinary 12 years. Flight attendants were exceptionally efficient, professional, courteous, and outstanding ambassadors for ANA and Japan itself. In the US Marine Corps we would say "Ooo Rah". I may heed to check out your milage club and stop using various carriers for my trans Pacific flights. Thank you very much ANA."
優點： "Food & Entertainment"
優點： "After flying domestic flights on US carriers, the idea of getting two meals and free drinks is almost shocking. Even more so when the food (though very Japanese) was quite good quality in economy. If you have to spend 10 hours or more crossing an ocean ANA is certainly a good bet, at least if you don't mind a bento box style meal."
優點： "Crew very helpful and reassuring though plane late on arrival in tokyo."
缺點： "Due to snow in Seattle area plan departed 2 hours late which made a short connection time, but all went well."
優點： "Crew are nice, helpful and polite"
缺點： "Airport problems turned it into a very long flight. We circled around Narita for hours"
優點： "The flight was very well organized and the plane left on time and arrived exactly on time. The service was excellent even though the plane was close to full."
優點： "Friendly and helpful staff. Although flight was delayed slightly with boarding, flight crew maintained same flight time, thus not adding any further delays."
缺點： "Meal options and/or supplied should be expended to expend options passengers have, especially if one option runs out."
優點： "Everything flight crew exceptionally nice food and snacks were great flight was smooth other airlines should take a cue from ana even use chilled silverware when serving food not plastic ware like the other airlines no attitudes just awesome service just like it should be ."
缺點： "nothing everything was awesome hope I fly ana again sometime ."
優點： "Excellent check in experience. Lots of leg room in Economy class. Meals were well prepared and tasty."
優點： "They made a special dessart for my niece and her husband for their honeymoon trip."
缺點： "Not realky."
優點： "Wonderful leg room for the flight, great selection of movies, wonderful staff, food is excellent, bathroom clean and large for airplane. Truly this was a fantastic experience"
缺點： "Nothing, they did run out of my breakfast food choice but the other choice ended up being great so Can't complain...."
優點： "The food on board was great! Crew members were friendly!"
優點： "Good food and service"
缺點： "Delay too much time"
優點： "Food and movies."
缺點： "One of the stewardess had an unfriendly look on her face."
優點： "The airline made sure my family sat together when I couldn't get seats together online. The food was waaaaaay better than the US carriers, and the service was impeccable. 5 stars for ANA all around!"
優點： "Great service and great food"
缺點： "No complaints from me"
優點： "Excellent service, free new release in-flight movies, comfortable seating, plenty of food and drink included."
優點： "Excellent plane, accessories. Friendly staff as you expect from ANA. Very comfortable trip."
優點： "Entertainment system, comfort of the seats, staff, food, basically everything!"
缺點： "It said that the plane was capable of WiFi, but the flight didn't have it, probably just because the route is too short."
缺點： "VGML food was not good. Needs significant changes"
缺點： "Everything was excellent. Left Bangkok on time and arrived slightly early but that’s good. Food was excellent and the staff were very helpful and friendly"
優點： "Everything great"
優點： "Flight crew"
缺點： "No leg room"
優點： "Crew was great and were timely in boarding and deplaning processes. They were willing to help when asked."
缺點： "As a 6’ tall, broad shoulder individual the seats were narrow and there was not much leg room. Fortunately there was an empty seat directly next to me which afforded me some space."
優點： "Boarding on time and the flight arrived earlier than schedule."
優點： "Economy seats were EXTREMELY uncomfortable, a mannequin would complain and to add insult to injury , the obvious placements of overly extravagant “first class” seats vs regular economy seats , were very off putting. People are sitting on cardboard for hours on end , add some comfort to your seats!"
缺點： "More humanly comfortable seats , I understand you get what you pay for, but having to be deliberately uncomfortable for 13 hours straight is extremely unfair."
優點： "The seat was comfortable. The crew was very nice."
缺點： "Keep doing the same. Cost is not always the most important."
優點： "To actually catch the flight BUT it was cancelled leaving me having to buy another $AUD666 ticket DISGRACEFUL BY BUDGETAIR AND EVA!!"
缺點： "For EVA to GIVE me a REFUND KAYAK can HELP me get a refund"
缺點： "My first meal was kind of burnt, and I wish they would offer a salt and pepper packets. Also, more frequent Rounds to pick up trash would be helpful"
優點： "Really happy as had a exit seat so lots of leg room"
缺點： "My food was kind of dried up like it had been over microwaved. We were very swished in our seats. Two middle in row of 4. :("
優點： "Comfortable and excellent hospitality."
缺點： "Alaska missing my suitcases I could not get them on time made me annoying"
優點： "Flight was what I had expected."
缺點： "Yet another delay, so departure as per schedule would have been good."
優點： "The crew was very warm hearted to offer small toys to my 3-yr old niece to comfort him during the flight."
缺點： "The meal was a bit disappointed for it is only sandwich with cold chicken meat... not even offer hot food option especially for kids/elderly."
優點： "Flight attendants were all nice and friendly."
優點： "There was a decent movie collection to watch."
缺點： "Seats were crammed, not enough width or legroom. Staff not that friendly. Food was alright but nothing to write home about"
優點： "The seats were OK, solid C. The staff were good B+, and the food (warm veggie was poor D+. The second flight I had raw veggies which was much better, B-."
缺點： "The flight from Taipei to BKK too off 40 minutes late. When we arrived in Thailand it took 20 minutes to get the jetway working. Sad! Timely flights and support services are expected."
缺點： "Seating way too tight"
優點： "EVA isn't a discount airline. Being the National Airline of Taiwan and a member of the STAR alliance, you will pay a premium price. I was originally being put in a row right behind the bulkhead with no individual monitor and a seat that was extremely cramped because of the tray table. I knew that I would be able to hang for a 13 hour flight and fortunately, the flight attendant was able to move my wife and I."
缺點： "Only one current movie available. Food was bland and not very appetizing."
優點： "It was a good comfortable flight and on time"
缺點： "I wish we had more food options"
優點： "EVA crew was wonderful and hardworking"
缺點： "Did not like our seats and weight limits for carry on"
優點： "EVA airways seem to have gone out of their way today as the cabin crew service was excellent. Not one issue or complaint. The flight left on tine and was almost early into Heathrow apart from air traffic delay"
優點： "Hello Kitty themes"
缺點： "Coffee served diluted ."
優點： "Staff. Entertainment."
缺點： "Food was average. Space small. But economy always is."
優點： "They very helpfull"
缺點： "The chair was too small"
優點： "I’ve always had a great flight with them. Crew always very nice and very helpful."
缺點： "I have nothing bad to say. Maybe it there was a little more entertainment more movies and tv shows."
優點： "Very comfortable flight, crew were very professional, food was delicious!"
缺點： "Wish I had known the headphone jack needed and adapter from mono to stereo to use own headphones, but the headphones provided were adequate."
缺點： "It took 1 hour for checking in in CDG 1 terminal. I missed the next light because of the delayed take off. And they change my ticket to Thai airways which is the fastest from Taipei to next destination."
缺點： "三明治乾硬，生菜還放在外頭，不好吃。 視聽系統每幾分鐘就自動變暗，有問題。"
優點： "People were lovely and efficient"
缺點： "Seats were pretty ordinary"
缺點： "Baggage rules on itinerary didn’t match reality. Baggage 7kg was enforced, check in bags almost empty as documents & computers weigh a lot, and cant be trusted to “check-in”. If I had know we could check in four bags free it would have made a big difference. The itinerary says one each, plus one for Premier status, which adds up to three in our case. Not a happy camper. Will avoid EVA when there are other good choices. My wife had advised against EVA to begin with, check-in confirmed her advice. Crew didn’t come by much with water or juice, but they were courteous. Seat belt sign was put on when bumpy, but not turned off for the next hour or two of smooth sailing. “I told you so” was here reaction . . . ."
優點： "The food and drink."
缺點： "Being asked by a precocious young flight attendant if I was drunk. Demeaning and condescending. Luckily this was not within earshot of other passengers. I don't normally require politeness, but I don't expect rudeness either."
優點： "Cute and friendly flight attendants. Food was very tasty. Seat were amazingly comfy - no probs with sore bottom. Cabin area clean. Check-in was very easy."
缺點： "Think seats maybe 1-2" (2.5-5cm) closer than Asiana - knees hitting seat in front and if person leaned seat back, it would hurt."
優點： "I really enjoyed the flight seated in the exit row 45. I was amazed at the on board service. The attendants moved quickly also in a run without the usual frowns that I’ve seen on other airlines."
缺點： "The exit row seat 45C was too narrow. The cup of coffee I had near the end of flight tasted like halve coffee halve tea. Also the checkin line was too slow. There appeared to be more clocks standing around instead of attending the customers trying to check in."
優點： "Amazing food, comfy seats and good entertainments system"
優點： "Excellent and responsive service from what must be the most attractive flight attendants on the planet. Seats even in basic economy are very comfortable with adequate legroom for my 250 lbs frame. Food is good with two choices and an option to customize online prior to the flight; and drinks are offered several times during the flight with numerous choices plus hot coffee and tea. Restrooms are cleaned several times during the flight and are stocked with amenities like toothbrush and paste, blindfold for sleeping, lotions etc."
缺點： "Why is the flight to Asia so long? Maybe the pilot could step on the gas?"
優點： "Very comfortable. Great movies."
缺點： "Not so good on the television shows"
優點： "2 free meals, attendants were very nice and ready to serve, free wine and multiple coffee and tea and drink calls. Also the flight was cheaper than most, which credits all the previous feedback provided."
缺點： "Can't think of anything. Trip was pretty nice."
優點： "Was quite nice for a two hour flight. They gave us a free meal again."
缺點： "Nothing I didn't like."
優點： "The 777 premium economy seats are quite good"
缺點： "Food was awful and service so-so. Rushed and unfriendly"
優點： "I cannot say how much i enjoyed eva air. The stewardesses were wonderful the people in taipei i dealt with were fantastic."
缺點： "The woman i had to deal with in seattle at the ticketing desk was an absolute nightmare. Im heartbroken i dont remember her name because i would happily name her. Everyone else was perfect. The fella helping me even said "i am so sorry, she is awful and makes me very nervous. I will probably fly asiana from now on just so i do not have to deal with her."
缺點： "Except for Ginette , the rest of the crew weren’t courteous or polite. Couldn’t wait for you to complete your meal to clear up."
缺點： "Better seats, the main cabin extra seats were just like the other main cabin seats. One particular stewardess was very rude to all the passengers, while the steward Jeffery was very nice and friendly."
優點： "Not a lot. Entertainment options on board were decent. Food was alright."
缺點： "Everything! Crew were terse, rude and inattentive. Due to an issue with a bag on board without the associated passenger we had to taxi back to the stand for it to be removed before we could take off. This cost us an hours delay. There was limited apologies for this, no refreshments provided during the wait and poor communication of this. During the flight the staff were inattentive and sparing with refreshments. Service generally did not live up to expected level associated with an inter-continents flight. The flight was turbulent but crew and captain seemed over cautious with it and crew had to remain seated unnecessarily at times and at the detriment of passenger service. One stewardess wouldn’t even let me finish a drink before removing it from my hand claiming we were about to land and she had to sit down because of turbulence. We were still 40 mins from landing at this point! All in all a pretty bad flight, and it’s safe to say I won’t be flying American Airlines again."
優點： "That the flight attendant was really helpful"
缺點： "If the flight would have been on time"
優點： "Good range of entertainment, comfortable seats."
缺點： "Some dinner choices had become unavailable by the time I ordered."
缺點： "Gin availability"
缺點： "Seats and screens, usb charging points"
優點： "Good entertainment, seats were ok."
缺點： "I paid for a seat with extra leg room and then was told at the gate that there were none of those seats left, despite the fact that I booked and paid for that seat 3 weeks ago!"
優點： "The crew were nice, glad I paid for the extra legroom."
缺點： "The food was only so-so, but it’s only a short flight so you can’t expect too much."
優點： "Checking in with my Mum who needs assistance was excellent."
缺點： "Lack of Entertainment."
缺點： "No food on the International flight from Kingston to Miami."
優點： "Comfortable flight. New plane"
優點： "The legroom."
缺點： "There was nothing not to like."
優點： "I liked the room."
缺點： "There was no entertainment. Could not get seats together."
優點： "Good legroom on economy"
優點： "Flight was comfortable and enjoyable. Entertainment was great lots of films to choose. Service by the flight crew was excellent"
優點： "Outbound, it was on time, plenty of legroom, plenty of good snacks, drinks and food. An enjoyable flight. Score 10.0"
缺點： "Return flight - The flight departed 4 hours late. The seating was so cramped my husband couldn't move his legs at all, never mind try to sleep. The staff members were not smart in appearance, some with long untidy hair, and did not interact with passengers except to hand out food. The food was reasonable. We disembarked feeling like wrecks. Score 2.0"
缺點： "The flight was delayed. The food was not great. There is not a lot of space in these planes, and it was a long flight. There is no power supply."
優點： "Veggie Asian meal was great - curry."
缺點： "Freezing cold air conditioning. Seven hours siting in a fridge. Asked stewardess to turn it up. She didn't."
優點： "I needed special assistance due to limit of mobility and I have been refused assistance twice"
缺點： "On the top of that my luggage was damaged"
缺點： "Food and drinks could be better"
優點： "The help on getting on the plane and the pleasant staff on the flight"
缺點： "The food"
優點： "Dreamliner plane"
缺點： "Terrible service from get go which continued when landing in Melbourne with hopeless Qantas."
優點： "Not much"
缺點： "Passengers brought hot food on board at Dallas. McDonalds and KFC odours were overwhelming for first 30 minutes."
優點： "Easy checking with great Customer Care. Made my trip enjoyable. Will use again in July..."
缺點： "I chose a package on the cheap flights that has a left hand side for choosing number of baggage which invariably inreases fare depending on the number of baggage and i choose 2 and paid for 2 baggage but the ticket came with 1 baggage and i contacted both by phone call, email and your website but did not get any fsvourable response. Had to pay again at the airport for the extra bag. This is highly unfair."
優點： "Price, new plane, interactive system"
優點： "The flight personnel was upbeat and friendly and we were on time. I was very glad I made the connection"
缺點： "That we were not offered even water. I was very thirsty from my run from gates B 13 to Gate E25"
缺點： "Staff were so rude"
優點： "It was on time. Crew were very good."
缺點： "Plane seemed very dated. No individual entertainment No USB chargers Not much space"
優點： "Very friendly, constantly hard working crew. They didn't stop moving through the cabin for the whole flight. Swift boarding."
缺點： "Extremely poor food. Airline food is rarely enjoyable but I had two mouthfuls of my pasta and left the rest even though I was hungry. Dreadful "entertainment " system. 4 tiny screens over the centre row is seats showed the in flight movies. This on a transatlantic flight. What decade are American Airlines in?! The fleet look like they date back to the '90's at best!!"
缺點： "Nothing was together, missed connection. Had to buy a hotel in Phoenix"
優點： "smooth check in and boarding etc"
缺點： "Wifi wasn't working so no entertainment"
優點： "Food, OK legroom, complimentary wine & beer on a US carrier"
缺點： "Barely functioning ancient touchscreen system"
缺點： "There was no food offered. The stewardess was not happy to be at work."
優點： "Free checked bag"
缺點： "2 hour delay No food to buy or drinks"
優點： "The flight was comfortable and kept to schedule."
缺點： "AA staff at JFK airport were rude and unhelpful. Staff onboard the flight were excellent."
優點： "Their customer service sucks."
缺點： "Their customer service sucks."
優點： "Fantastic customer service - from lounge to arrival gate. Unlike BA this airline does recognize its frequent flyers and upgrades us often to business. I fly a lot - Executive Platinum - and this makes a huge difference."
缺點： "My connecting flight LHR to AMS was on BA and they really droped the ball compared to AA."
缺點： "They lost 1 of 4 bags."
優點： "The flight arrived on time with my luggage, and although I booked through BA, for the first time ever, they managaged to get my special meal request correct."
缺點： "I order a vegetarian meal in the hope I will get something edible. This was the worst airline food I have ever had. The plane was old so the economy class seats were larger than normal. There was, however, no in-seat entertainment. On the upside, I'm glad I didn't fly business class. Compared to the standard set by other airlines, the seats appeared to be from the 80's."
優點： "Crew friendly and efficient."
缺點： "Flatbed width tight"
優點： "The least service I have seen among all the airlines I have traveled so far"
優點： "Entertainment system has a good selection"
缺點： "No earphones to listen to the soundtrack on the entertainment system"
優點： "Good experience all around."
缺點： "15 minutes late. No big deal though"
缺點： "Several consecutive issues delayed our start, then had a weather hold before we could descend. VERY crowded, got stuck with a window seat with a very large man next to me--better than B or D, at least."
優點： "The crew were beyond excellent and tried to help with the seats. They were also very apologetic for the seat issue."
缺點： "Our seats had no power and couldn't adjust. The crew manually did it for us but we never got it to go close to flat. We were on an old 757 which is such an embarrassing product for AA compared to the new or refurbished planes."
優點： "Everything was great. From food to entertainment was great."
優點： "Crew is very friendly and helpful. Leg space is bigger than other flights."
缺點： "Food is not as good as before. I could smell the restroom from my seat (41H). Hopefully Air Canada flights can depart and arrive on time."
缺點： "Boarding in the rain is definitely not a good experience! The flight delayed so long that some of us who had connecting flights had to run from gate to gate (including clearing Canada customs) within 20 mins. Last but not least, Taipei Taiwan should NOT be listed as China."
優點： "Boarding was easy and efficient"
缺點： "We paid an extra $100 for each ticket for premium seating, supposed to be a step above the basic coach ticket with more leg room (my partner and I are 6'+), but our seats were no different than anyone else's. In fact, the seating chart the agent provided for selection when on the call to add this was not for this plane, as it turned out. We will be requesting a refund!"
缺點： "Food was mediocre, I’d expect a bit more for the price paid."
缺點： "Steward. & meals"
缺點： "Didn't board as I missed the connection."
缺點： "2 hour delay. Missed the connection in Vancouver in which crew could not be found and were not helpful. Ended up using another airline's counter for help to catch another flight out. Luggage was left in Vancouver. Eva Airline helped with luggage location and shipping to final destination."
缺點： "No vegetarian options"
優點： "Wifi was great with very little disruptions. Service on the flight was expedient and frequent. In seat entertainment was excellent"
缺點： "I had the only seat on the row with no power for devices. All seats have USB power, but I was working on a laptop and had no AC power. The other seats did. This seems to be the case for the window seats on the right side of the plane and the aisle seats on the left side of the plane."
優點： "Great timing of flights to arrive in afternoon. Also liked flying on the 787. Service was great as there was always someone checking to see that you were comfortable."
優點： "Food, service, seat (Business class), aircraft"
缺點： "No internet connection"
優點： "Air Canada's airplane cleanliness is second to none in my book. That's why I always fly with them... Or rather flew..."
缺點： "The unending stream of excuses and explanations failed to convince me that this was anything but mismanagement that caused a delay of 5 hours. We'd be told something, and told the exact opposite, or a contradicting statement 15 minutes later. You botched this one bad Air Canada."
缺點： "Better luggage Service"
優點： "The young kids really enjoyed the multi-player video games that were offered on the plane. The windows were really cool too! The amount of light/color coming from the windows were adjustable with the press of a button. It was the first flight for the younger kids, and they loved it!"
優點： "Nice to see some older flight crew members."
缺點： "First meal was frozen. Bread, veggies and brownie cake were frozen while the chicken and rice wasn't appetizing. Flight crew should be more aware of the first row seats when pushing their food carts down and now bumping into passengers tvset."
優點： "There was good food and entertainment"
缺點： "I'd like better vegetarian options for food though"
缺點： "I don't have any complain about the flight. It was average or a little above average. I just couldn't sleep well probably because the head rest is too high or what. But I'm 5 feet 7. The pillow can be improved as well (firmer)."
優點： "movie selection on international flight was great."
缺點： "Had a serious delay, which was not acknowledged in anyway. We just waited near the gate for a long, long time. Also, for one of my flights, my group number was never called. I asked the flight attendant about it (when I passed through the gate after most other customers had boarded) and she flippantly responded with something like, "Yeah, maybe I didn't call your boarding zone. I don't know. Whatever." This left a terrible first impression on me."
優點： "Nice plane."
缺點： "WAY too hot."
優點： "Nothing. NOTHING."
缺點： "It took two hours to check my bag at the airport. The plane engine needed to be jump started, and I missed my connection flight to Paris. I had to spend an entire day stuck in Toronto, sick from terrible Hotel and airport food, cheap vouchers for terrible food, I missed my traveling companion who made the flight to Paris. I left my hat on the plane after the terrible flight in which they refused us any basic courtesies for the numerous passengers who were about to be stranded, and then the grooming crew kept my hat instead of turning it in to lost and found. Best part? Customer service told me that since I booked via Kayak, that I was not a valued customer and that they would not extend any courtesies to me for destroying my work trip itinerary."
缺點： "Took forever to board"
優點： "Friendly service is so important to me - and the staff and flight crew at Air Canada met all my expectations. I had the displeasure of flying United on the way to Seattle and I must say the service at Air Canada is far above!"
優點： "Short, comfortable seats"
優點： "The seats were fairly comfortable for such a small plane."
缺點： "There was no meal on an international flight of more than four hours."
缺點： "Flight delayed again and again. Waited for hours at the airport until they cancelled the flight."
缺點： "Numerous people had oversize carry on luggage that should have been checked. The passengers like me had smaller than regulation carry on but there did not seem to be room in the overhead compartments."
優點： "Not much"
缺點： "I was too tall for the seats and the person in front of me was unable to put there seat back, they wanted me to trade with someone else but the. I just would have been a problem for someone else. The steward made me feel as though I was at fault because I should have payed the extra 100 to have emergency exit seating, they tried to get me to sit in the very back row of the plain and sit sideways across the two seats which means I would not be able to sit next to my fiancé. The whole thing was embarrassing and very rude, maybe people of 6'6" should be charged for emergency exit!!"
優點： "I was not charged overweight for going over by 2 pounds since I had a Business Class ticket connection to my final destination."
缺點： "For an almost 4 hours, 400 USD international flight I would have expected to have at least a snack to eat a one luggage to check in on the price. I am an international traveler which doesn't have a choice but to carry a suitcase. Not to say that once on board I was requested to check in my carry on because there was no room on the plane and that I had to travel with my personal item on my feets since there was no available room at the over the head compartiment since I was identified with Zone 5 boarding."
優點： "Service in the cabin was great."
缺點： "Can't think of anything"
缺點： "Flight was delayed 3 hours"
優點： "Comfort. Individual screens"
優點： "Superb experience all around....comfortable, clean, good entertainment, on-time, good food curteous crew!"
缺點： "Nothing- we will definitely travel with you again!"
優點： "The flight was on time"
缺點： "This was an overnight flight and we had our seats changed to the back row without being told. The seats would not recline and when the seats in front of us reclined for the entire flight, the screen and chair were about a foot from our faces. This was hands down the worst flight I have ever had. The flight crew Wulf not move us as the flight was full, and despite there being more than half of the first class seats available, they would not let us sit there. I will likely not fly air canada again given this experience."
優點： "Food was good, service good in business cabin"
缺點： "We left late, and despite it being obvious we were going to leave late, all the information posted at the gate and on the web said on time. Why is it that airlines don't tell the truth about departures and arrivals times?"
優點： "Didn't have much good with air canada. Some of the worst customer service I've experienced. Flight was fine."
缺點： "Boarded an hour late, made us miss our layover even though they said they were holding our following flight to Tokyo. The both of us along with 10 others on our flight got to the gate 10 minutes after the flight was supposed to leave and they wouldn't let anyone on. Missed the first day of our honeymoon trip along with unrefundable hotel fees. I travel a lot and never had an experience like this before."
優點： "I accidentally left my tablet behind when I disembarked. The crew located it and brought it to me speedily while I waited in the baggage area. I'm truly grateful and impressed. All of the flight crew were delightful and thoughtful."
缺點： "The flight from Vancouver to Seattle on the 31st of July was delayed by two and a half hours, the return flight on August 5 topped that by one hour resulting in a delay of more than three and a half hours and a missed connection flight to Port Hardy. I had to stay in Vancouver over night and my husband had to pick me up in Campbell River. This meant a car drive to and back Campbell River of six hours instead of one hour to Port Hardy."
優點： "The flight was less than an hour. So I don't expect anything."
優點： "Crew was great!"
缺點： "Why is there no TV?"
缺點： "40 min flight delayed for 1 and a half hours. Missed connecting flight. Staff was extremely rude to the hordes of people inquiring about missing their connecting flight, and were given different instructions."
優點： "That the plane didn't crash."
缺點： "When I flew to Toronto the plane left 15 mins late but arrived an hour an twenty min late. No turbulence or trouble, just late. I stepped off that plane to my connector to Paris when boarding was suppose to start but that plane was on an hour delay. The food is just horrible, anyone who has flown knows this, and on both flights first class was the only priority. They got to everyone else when it was convenient. This was my first time flying with Air Canada and will certainly be my last. I'll happily pay a little more for the other airlines. So if you fly with them, good luck to you."
優點： "New plane lots of comfort"
缺點： "Canadian airport very confusing got lost twice even with directions."
優點： "Normal economy flying, you get a seat and line to the bathroom. I am thankful we are not traveling the old ways. I am over expecting too much when you don't pay much for it."
缺點： "Paid for breakfast but did not get it. However, I did not say anything to the attendant."
缺點： "When I arrived in London my bag was not on carousel. I went to help desk to find out my bag was put on the next flight for some reason. No explanation given and no real accommodation given except telling when the flight would arrive. I guess I luckily only had to wait an hour, however it shouldn't be that way to begin with."
優點： "I never could take this flight as Air Canada, with its unwelcome policy, needs a transit visa to change flights in Toronto. The sad part is, vayama and Air Canda (mis-spelled on purpose - deserves even less respect) do not even offer a partial credit if I want to cancel. Never am I going to use any of these or perhaps visit a bass-ackwards country like canada"
缺點： "I never could take this flight as Air Canada, with its unwelcome policy, needs a transit visa to change flights in Toronto. The sad part is, vayama and Air Canda (mis-spelled on purpose - deserves even less respect) do not even offer a partial credit if I want to cancel. Never am I going to use any of these or perhaps visit a bass-ackwards country like canada"
優點： "Air Canada has the best food, most leg room for economy class and super efficient. I will be using Air Canada often in the future."
缺點： "Delayed for almost 2 hours but keep saying just 50 minutes late"