今天12/27Br0076班機 出包，還說自願退票只退稅。 昨晚上臨時收到訊息，11/27班機改11/28班機回來，讓我們要在週日趕回台北的旅客，只好在晚上11點多，在買兩張不是長榮航空班機，趕回台北，結果ㄧ下台北，就接到訊息，班機BR0076做調動，改為原班機11/27下午3:50正常。 1、請問ㄧ下，昨晚上硬要我們乘客接收11/28班機回台北，沒有在多booking飯店要怎麼辦？要趕回台北的要怎麼辦？ 2、我們給旅行社辦的機票，在今天下午，打電話說，長榮已在改回11/27班機原時間回到台北， 3、很趕的已在昨晚半夜，只好趕著，在買2張不是長榮航空的機票，趕回台北。 4、確在台北接收訊息，以改回原日期原時段。 我們以趕回來的旅客，長榮告知旅行社，不能退費，因為以改回原班機。說只能自願退費，只退稅金。 說是長榮航空告知，兩顆球踢來踢去，沒有辦法全額退費。也沒人可以處理這些問題，妳們說爛不藍，我都快氣炸，很想告知媒體做報島，這樣的行爲對嗎？
Lord Jesus Christ help me please.
Lord Jesus Christ help me please.
缺點： "Only the space was lacking...not a lot of room for such a long flight and having to sleep. But it was okay!"
缺點： "Terrible service. It’s a nightmare to fly with. And I have a baby with me that even worse to fly with Eva."
優點： "crew excellent and very efficient & professional"
優點： "Eva does a great job, nice personnel, good food...probably better than most."
缺點： "More leg room. (My usual complaint,) Premium Economy Very Nice, but at a premium price. I flew once...nice to be offered a glass of Champagne once seated!"
優點： "Flight crew"
缺點： "No leg room"
缺點： "Was not able to board"
優點： "Crew was great and were timely in boarding and deplaning processes. They were willing to help when asked."
缺點： "As a 6’ tall, broad shoulder individual the seats were narrow and there was not much leg room. Fortunately there was an empty seat directly next to me which afforded me some space."
優點： "Boarding on time and the flight arrived earlier than schedule."
優點： "Economy seats were EXTREMELY uncomfortable, a mannequin would complain and to add insult to injury , the obvious placements of overly extravagant “first class” seats vs regular economy seats , were very off putting. People are sitting on cardboard for hours on end , add some comfort to your seats!"
缺點： "More humanly comfortable seats , I understand you get what you pay for, but having to be deliberately uncomfortable for 13 hours straight is extremely unfair."
優點： "The seat was comfortable. The crew was very nice."
缺點： "Keep doing the same. Cost is not always the most important."
缺點： "My food was kind of dried up like it had been over microwaved. We were very swished in our seats. Two middle in row of 4. :("
優點： "Comfortable and excellent hospitality."
優點： "Flight attendants were all nice and friendly."
優點： "There was a decent movie collection to watch."
缺點： "Seats were crammed, not enough width or legroom. Staff not that friendly. Food was alright but nothing to write home about"
缺點： "Seating way too tight"
優點： "It was a good comfortable flight and on time"
缺點： "I wish we had more food options"
優點： "EVA crew was wonderful and hardworking"
缺點： "Did not like our seats and weight limits for carry on"
優點： "They very helpfull"
缺點： "The chair was too small"
優點： "I’ve always had a great flight with them. Crew always very nice and very helpful."
缺點： "I have nothing bad to say. Maybe it there was a little more entertainment more movies and tv shows."
優點： "Very comfortable flight, crew were very professional, food was delicious!"
缺點： "Wish I had known the headphone jack needed and adapter from mono to stereo to use own headphones, but the headphones provided were adequate."
缺點： "三明治乾硬，生菜還放在外頭，不好吃。 視聽系統每幾分鐘就自動變暗，有問題。"
優點： "Cute and friendly flight attendants. Food was very tasty. Seat were amazingly comfy - no probs with sore bottom. Cabin area clean. Check-in was very easy."
缺點： "Think seats maybe 1-2" (2.5-5cm) closer than Asiana - knees hitting seat in front and if person leaned seat back, it would hurt."
優點： "I really enjoyed the flight seated in the exit row 45. I was amazed at the on board service. The attendants moved quickly also in a run without the usual frowns that I’ve seen on other airlines."
缺點： "The exit row seat 45C was too narrow. The cup of coffee I had near the end of flight tasted like halve coffee halve tea. Also the checkin line was too slow. There appeared to be more clocks standing around instead of attending the customers trying to check in."
優點： "I cannot say how much i enjoyed eva air. The stewardesses were wonderful the people in taipei i dealt with were fantastic."
缺點： "The woman i had to deal with in seattle at the ticketing desk was an absolute nightmare. Im heartbroken i dont remember her name because i would happily name her. Everyone else was perfect. The fella helping me even said "i am so sorry, she is awful and makes me very nervous. I will probably fly asiana from now on just so i do not have to deal with her."
優點： "Never flew with EVA but timely take off and landing. Smooth flight. Kind crew members. I think everything is great because I did not expect a lot from this airlines."
缺點： "I don't know much about Chinese food. Announcement was a bit hard to understand their accent."
缺點： "Delay for 1 and half hour"
優點： "Friendliness, comfy seats"
缺點： "The seats are way too close to each other. I’m 5 foot four and my knees touched this front"
優點： "The crew was very friendly and fast help with passengers needs."
缺點： "On long flights over 6 hours , I find that seats become very uncomfortable . I do stand up and stretch if it is available to do so. After 10 hours of flight travel my legs , back, and neck are very stiff and sore."
優點： "It's like a well oiled engine, they are very reliable every time I fly with them. The service is good and courteous. The in-flight entertainment is wide ranging. The food is ok. Washroom is clean and fresh."
缺點： "More leg room for economy class. :-)"
優點： "The cabin crew were nice."
優點： "Great food, clean bathrooms, courteous and efficient service. It was my first time flying with EVA Air and I would definitely choose them again."
優點： "Reasonable legroom in Economy. Friendly staff. Clean bathrooms."
缺點： "Beer selection is terrible (eww - Heineken) Movie selection is very limited"
缺點： "When covid don't exists"
缺點： "The crew should speak up and wait for answers before moving quickly away with beverages. Seat cushions are hard and thin. movie selections are terrible and few. worst selection ever."
缺點： "They should always have WiFi!"
優點： "The whole travel experience on Asiana is great from easy check in to great onboard crew, food and service."
優點： "Crew were kind and always checking on passengers."
缺點： "Need more entertainment options."
優點： "Nice crew"
優點： "(Business class) Friendly, helpful crew. Very good food and a pretty comfortable and adjustable seat that was great for two passengers travelling together."
缺點： "In flight entertainment system was a bit outdated."
優點： "Best flight I’ve ever been on!"
缺點： "It had just snowed 20” in Seattle, so we had a short delay."
缺點： "More subtitled movies in English."
優點： "Good leg room, nice food, and friendly professional staff."
缺點： "Boarding process was chaotic."
優點： "They are accommodating and respectful"
缺點： "Fair enough"
優點： "I'll give a more complete and less-biased review if I get it back!"
優點： "Excellent service"
缺點： "one check-in crew (female) at gate was not very nice. My mom is disabled & in her personal wheelchair. The other check-in crew members told us (5 total) to go together to board the plane then this female staff told us we can only have one family member go in with my mom (to take care of the wheelchair then assist her on the plane) next time we board the plane. Their messages are inconsistent & her attitude was uncalled for, especially when she let other disabled passengers on with their more than one family members & the other Asiana staff members told us to go in at the same time."
優點： "Great crew and food on-board"
缺點： "Boarding process was disorganized"
缺點： "That made me stay overnight in Korea."
缺點： "Big delay for more than one hour."
優點： "The crew was great and the ammentities made me feel comfortable"
缺點： "Limited entertainment"
優點： "We liked the service and food and had plenty of space since the flight was half empty."
缺點： "Flight was 50 minutes late leaving Seattle because Asiana was waiting for a connecting flight. We still made our connection in Seoul so no problem."
優點： "The crew is great. Seats are more comfortable than other airlines. They feed you lots of food. They are my favorite airline."
缺點： "Some planes don't have the foot rest. It makes a huge difference in comfort."
優點： "Not much. Plane was almost on time."
缺點： "Disgusting food, old plane with terrible seatback screens as well as movie selection."
缺點： "i understand that is a Korean airlines, but you are flying in international route, please prepare some English material，such as if you don't let people use our own pillow, the explanation material cannot be in Korean Only."
缺點： "Flight departed and arrived almost two hours late. Unacceptable especially since it wasn’t mechanical but waited for a connecting flight. Now I may not be able to get a ride out of the airport and back to my camp in time for curfew."
缺點： "Food options terrible for Asian vegetarian"
缺點： "Broke my luggage. Twice in a row."
優點： "The flight attendants were polite and very attentive!"
缺點： "There was not any WiFi though it was advertised."
缺點： "Movie selection needs to get better and maybe you should add one more snack because for a 12 hours flight it wasn't enough. I was hungry at the end."
優點： "Checkin was easy and quick. Crew everywhere was mostly courteous. A ground crew in incheon even called my hotel to request my shuttle from his own cell phone! Excellent service, and they were all gracious and helpful till then end! There was some difficulty in coming communicating in English but still I feel we were treated well. Thank you Asiana!"
缺點： "One thing I didn't like. My dad needed handicap assistance but he can walk, so we lined up to the side of the terminal where priority boarding will take place. As I saw crew members assisting and lining up wheelchaired passengers and approached one guy to tell him my dad needed wheelchair assistance, he dismissively looked at me and my dad and told me 'well if you want to sit on a wheelchair go sit on a wheelchair, and walked away assisting other passengers. that was so unhelpful! They were also very strict about weight AND size of carry on luggage, but inconsistently so though. With 2 kids and a handicapped dad, one of my cartons with a 'approved' tag was flagged at the gate and required to be checked in. As I didn't want any more hassle, I said yes so my daughter and I ended up with nonovernight clothes for our incheon stay."
優點： "Great meals and service."
缺點： "Delayed boarding and landing by an hour. Missed connection."
優點： "The quality of food."
缺點： "Boarding was confusing, not enough announcements."
優點： "The crew was friendly and helpful."
缺點： "Flight was delayed by over an hour, (because of a "connection"? What does that even mean?), food was poor, seats worn and uncomfortable, no personal TVs on an international flight, no alcohol (even for purchase)."
優點： "Everything! Food, the seat, entertainment everything! I cannot ask for more. Plus points for the cabin crew of flight OZ271, they are the best! ❤️"
優點： "Good service, boarding on time, got to destination earlier than expected"
缺點： "The air conditioning wasn't quite working, maybe the plane was too old"
優點： "Though not particularly personable, Flight attendants were generally efficient at their tasks. i.e. No mistakes with pre-arranged special meal requests."
缺點： "1) The ground staff in SEA never said a single 'please' or 'thank you', let alone any eye contact or even a mere 'you're welcome' in response to my expressions of thanks; I was made to thoroughly feel like a mere transaction. Clearly, Asiana severely needs basic manner- training for its staff. (this isn't the 1st time I've experienced rudeness from Asiana staff, but I just ignored it & chucked it up to their tired busy working days.) 2) We sat on the tarmac for an hour, exactly. We departed 1 hour later than scheduled, despite a short connection, which they, themselves, scheduled into this flight! ..."
優點： "I like the access to charging my phone in the seat."
缺點： "The food options were not very good this trip."
缺點： "Sound didn't work on entertainment system And food was not good"
優點： "Stewards service"
缺點： "Always delayed"
優點： "Helpful staff who regularly cleaned restrooms."
缺點： "Minimal, unhealthy meals. Poor choice of beverages (no cartons of milk) and gloopy fried fish that was all batter. Tpe-Seoul meals were perfunctory boxes with no choices besides malodorous rice. Entertainment was very thin on movies and (jazz/classical) music, and the preview window was about one by two inches, ludicrously small. No English subtitles on most world or Asian movies."
優點： "Great service. Good meal."
缺點： "Slight delay of 1 hour, late inbound aircraft (weather)"
優點： "Great crew and great service"
缺點： "Seating was very cramped"
優點： "Staff was great, didn't take anything from my unlocked bag."
缺點： "When I picked up my checked luggage, one of the bags had been unlocked, and not relocked. Nothing was missing that I noticed. There was a slip inside from the tsa saying they searched it. I don't know who failed to lock it, but that's kinda concerning to me."
缺點： "This flight was delayed because they sold their empty seats to other airlines and allowed for those people to make it. However, those who had connecting flights weren't able to make it and had to stay overnight in Korea. The next flight arrived 14 hours after the original scheduled flight"
優點： "The flight attendants were very nice and the on-board entertainment options were decent enough. I had the gluten free meal plan which was ok. The ladies were very organized and I got my meal before the rest of the plane."
缺點： "The plane was delayed so our supposed hour and a half layover turned into a mad mad dash across the airport and through security, again. It would have been extremely helpful if they could have gotten the two handfuls of us passengers off before everyone else so we could get to our connecting flight with the same airliner..."
優點： "Nice choice of recent movies. Crew was friendly and helpful."
缺點： "Flight was somewhat delayed."
優點： "The service and I had more room in general. Comfortable."
缺點： "Although the sandwich were pretty good, I was expecting a hot meal since the itinerary said "dinner"."
優點： "Seats comfy. Crew super nice. Food good. Great beverages. Just really wonderful."
缺點： "Less salty snack option."
優點： "Airline serves food without charging."
缺點： "Have to pay for all movies and TV shows. Too many announcements."
優點： "Friendly staff, minimal bathroom lines, seats were ok."
缺點： "Baggage claim got all confused and took over an hour from landing before we could get our things. In flight entertainment had an ok selection but you had to pay for everything- no free movies for a 6hr+ flight."
缺點： "No free movies"
優點： "I saw the gate staff flex the rules a little bit to accommodate the family in front of me in live. Great empowering of staff to be friendly to their customers."
優點： "These days it’s hard to get a complimentary drink and snack but not with Hawaiian, you will have snacks, a meal, and many beverages. The super friendly staff make the plane ride a very pleasant flight."
缺點： "Most of the entertainment will cost you additional money. The seats were super uncomfortable and for a long flight, that’s not good :/. I am writing this review from the tarmac where we have been sitting for the past 40 min for a gate with no ETA in sight. This is upsetting."
缺點： "Flight attendant spilled a drink on me and didnt follow up with napkins."
優點： "Loved the full service...like in the good old days! Complimentary snacks, meals, and drinks. I would highly recommend them and will definitely use them again if I can come back to Hawaii."
缺點： "I received more updates on delay, gate changes and expected departure time from Kayak by text messages than from the airline. There were regular gate area updates. Passengers were not given any 'make-up' benefits for the 6-hour delay, like access to pay movies or discounted pay for snacks. I don't favor free booze. Even the meal was crappy, not that the crew could change loaded meals. Passengers felt like the delay was not big deal to the airline and crew."
優點： "Crew was good and I had a comfortable flight"
缺點： "Boarding is always a mosh pit and needs to be controlled. Sandwich sucks"
缺點： "Luggage was not transferred to second leg."
優點： "The service was awesome the people providing set service always smiling, willing to help and just awesome. Good info from the crew what might be up a head. 100% pro flight"
優點： "Priority boarding."
缺點： "Yogurt and a piece of bread as a ‘meal’ on a 6 hour flight that ended with sitting on the tarmac for 45 min waiting for a gate?"
優點： "Friendly nicer than usual attendants."
缺點： "Seats seem tighter than boeing. Horrible turkey pastrami sandwich."
缺點： "We purchased tickets with assigned seats and when checking in we did not have assigned seats. Had to spend an additional $80 per seat to get an assigned seats."
優點： "The seats from a comfort standpoint and the flight attendants did an ok job"
缺點： "Hawaiian Airlines Customer service from the bottom of the food chain up was the worst CD experience i have ever had. I had an issue and needed to get on of the reservations cancelled and get a voucher. I purchased 4 tickets but since one was in another persons name i had no jurisdiction over it according to them. They kept putting me on the line with different people in another country who had zero CS skills. Then they kept telling me that my reason doesn’t matter and that they had guidelines. And it was a pre written script because they all said the same thing. When the manager called me they basically made me feel an inch tall. Then when corporate (Hawaiian airlines) called me they told me the same thing. Basically held me hostage for my money and then sold my seat to someone else."
優點： "The extra comfort seats."
缺點： "Having to pay for the extra comfort seats."
優點： "One of the best airlines going."
缺點： "What's not to like?"
優點： "The crew was friendly and patient. Really they gave us the vacation mood and the complimentary cocktail was awesome"
缺點： "The lavatory smelled a bit. There were no vegetarian option for free lunch."
優點： "The best service ever I Hawaiian!!"
優點： "The crew was extremely friendly, They were responsive to everyone's concerns and answered everyone's questions in a calm, collective way."
缺點： "We were delayed for more than an hour and a half because the de-icer broke. We were also delayed coming back because we had to make a stop in California and then we were on the run-way for more than an hour because they didn't have an open gate for us."
優點： "It was nice having a small meal (although the chips were the best part) on the flight considering you can't get much through security and everything in the airport costs a fortune."
缺點： "For a 6 hour flight I would have enjoyed a few more movie options to keep me busy."
優點： "Services, seats, and on time."
優點： "The over all experience was nice and the Hawaiian airlines personal was spot on for friendliness and help with my mom and her special needs and wheel chair assistance, it has made her first trip to Hawaii."
優點： "Great staff..in gate area & airplane! Felt the aloha spirit From bag check until landing!"
優點： "The crew was exceptionally friendly, and the plane as comfortable as an airplane can be (nice surprise that the very last row can still recline)."
缺點： "The high cost of renting movies or shows to watch, especially considering limited selection, frequent interruption, and relatively low quality resolution. Doesn't seem fair to charge theater prices for what is already a downgraded viewing experience - for that matter, most airlines don't charge at all."
優點： "I was surprised we even tried to fly through that storm. But the crew were excellent."
優點： "The only airlines that offers complimentary breakfast, snacks and beverages!T"
缺點： "Too far to walk to the baggage area at HIA"
優點： "Fast check in boarding was painless"
缺點： "The seat was so uncomfortable I have back pain now."
優點： "Flight attendants were quick and polite and boarding went smoothly. Free wine with the in flight meal was also a huge plus."
缺點： "Paying for checked baggage is ridiculous and it makes getting on/off flights so much harder as people are trying to cram their whole life into carry on luggage."
缺點： "Little children next to me."
優點： "There was decent space, attentive crew, good entertainment options, and a good meal."
優點： "Lovely people and service. Nice to have some leg room! Will fly with Alaska whenever I can!"
優點： "The seats and space were great. The crew was amazing"
缺點： "The plane was very hot and uncomfortable. When asked to turn the a/c temperature down, it took about 20 minutes to become comfortable, but then about an hour later it started getting warm again."
優點： "Relaxed feel on the airplane"
缺點： "There are no complementary movies on the flight."
優點： "The crew was nice and respectful. They seemed happy."
缺點： "No entertainment. Non. All I got to do is watch the plane rout. This was a long flight and you would think you can get a movie or something."
優點： "Friendly crew, decent lunch provided"
缺點： "No wifi or any free entertainment for a 5 hour flight. No mai tai offered when we got near Hawaii"
優點： "That you fed us even if the quality was just fair."
缺點： "Cramped seating"
優點： "Great service and smooth flight."
優點： "This was on of the most uncomfortable flights that I have ever been on and I fly often. The seat was like sitting on a block of cement. The entertainment was more expensive then any other airline. Overall not satisfied comfort for a flight this long."
缺點： "Very uncomfortable."
優點： "Staff was good"
缺點： "Ear plug Jack was so worn out I couldn't watch movies."
優點： "Good customer service"
優點： "The crew was so nice. The atmosphere was comfortable."
缺點： "Can't really think of anything directly related to the airline itself"
優點： "Friendly crew"
缺點： "No internet access :("
優點： "Best seats in the business, as seats go these days. Comfortable recline in coach without ruining the experience of the person behind you. Great attendants. Lovely Hawaiian vibe all the way through. A little island drinkie before landing. Lovely all around as flying goes these days. As far as the food, it wasn't great, but hey, who else gives you a little something to eat in the air these days!!!"
The breakfast on the flight needs improvement.
No entertaiment at all, it can be a little better
優點： "Was upgraded to first class on my return flights. Service was excellent seats were comfy. Benefit of being a card holder and flying only American Airlines."
優點： "Crew was excellent especially the first class attendant very attentive and always checking on you"
缺點： "The food needs to be back to normal for first class and also baggage is very slow almost over 30 min wait"
優點： "Fast flight"
缺點： "Boarding and deboarding takes too long. If you H‑E‑B a full flight in Covid, social distancing is a joke while deboarding the plane. It was a waste of time."
優點： "Great crew"
缺點： "Left late and had a middle seat"
優點： "Flight was on time."
缺點： "3-4-3 seating for a plane designed for 3-3-3 is very uncomfortable."
缺點： "Leg room. But you know that"
缺點： "I bought WiFi for my iPhone on the flight and could barely use it because it kept kicking me off and was super slow."
優點： "Typical AA flight cramped in economy on a 737. Forever to store luggage."
缺點： "More organized boarding."
缺點： "This was a terrible flight. Had a connection that was delayed several times and eventually cancelled without explanation. I was traveling for my best friend's wedding and they did not work with me to try to get me on the next flight. I had to book another flight from another airline."
缺點： "Boarding at Heathrow is horribly inefficient."
優點： "The crew was unpolished in the aspects of customer service. That being said they did respond fully to medical emergency, sought aid and landed us safely even if they panicked the entire time."
缺點： "The on board wifi didnt work and there were no seat back screens so the only entertainment was watching the flight attendants pull everyone with emergency response training out.of their seats to assist a distressed passenger"
優點： "The boarding process was quick, seats were comfy, staff was very nice."
缺點： "I was bumped off the flight due to weight restriction and moved to a flight 6 hours later, it only took me 4 hours to rent a car and drive home. I am a 210 lb 6ft tall male. I was not the reason for the plane being over weight, I was there before boarding took place they didn't ask and I didn't fly."
缺點： "3 of the crew Members were extremely rude... snarky remarks when asking very simple questions... We are supposed to have a good experience as a costumer. Not my fault the crew might be tired or having a bad day."
優點： "Crew helpful and cheerful"
缺點： "There was no entertainment at all, and pretzels are gross"
優點： "Friendly attendants"
優點： "Boarding was on time. Food was acceptable for an airline. Crew was friendly. The Boeing 787 was well equipped."
缺點： "Departure was about one hour late."
缺點： "Flight was delayed hour and a half for a preventable mechanical issue. Issue was known about night before and not addressed. I missed one of two meetings because of Americans inability to excel at running an airline"
優點： "No real waiting and everything was on time"
優點： "Breakfast on GDL-DFW and movie"
缺點： "One hour delay on account of missing signatures from some mechanic according to the captain’s weak and shallow account of the facts. Flew with a 1st class upgrade to DFW and upon missing the connection to DSM (imputable to AA) I would have expected AA to have me await my later conection (3 hrs AA 2488) in the Admiral’s club especially after having paid for the upgrade. Instead, the bozo at the Admiral’s Club entrance in Terminal A A23 indicated that only Mexico City passengers were allowed into the Club even if as a GDL passenger I had a 1st class boarding pass. Poor and misguided management of the moment of truth on behalf of your employee with a 1 Million Miler customer. My experience recently with Delta and United has been with more open minded, customer centric and better trained airline staff. Disappointing and hope someone will read this and let me know that my note was heard. What is next?"
優點： "Nice seats, good food, good service"
優點： "The stewards were very positive in how they served"
缺點： "We had multiple delays. I really did wonder about the ability of the pilate for takeoff because the engine "turned off" before we took off. The headphone connection was broken on the plane so I had to constantly try to move my headphone plug in around to make sure the sound was at least coming through one ear."
優點： "Fast reliable two thumbs up!!!"
優點： "American Airlines is always my first choice for flying. Gate crew was February friendly & efficient."
缺點： "This particular plane was not worth the up charge for seats. The head phone jacks did not work in our entire row & nobody cared, so we were not able to watch the monitor or any entertainment. Seats that didn’t have to pay extra we’re working. They skipped our row when offering drinks & snacks, when my seat mate asked for some of the biscotti the attendant questioned her asking if she was sure she hadn’t already already had one. Final small thing was the latch on the try table was not working correctly. In a nut shell, not worth the extra money that was paid."
優點： "We had two medical emergency on board so the flight attendant took care of them really well"
缺點： "They check in my hand carry my whole point of carrying is not to be bother with claing my luggage"
缺點： "6hours delay and no reimbursement. It sucked! Thank you."
優點： "Time in air was quicker since we left so late"
缺點： "We spent 45 minutes on the ground in miami waiting for rake off in a hot airplane with no real air. Babies were crying because of the heat and everyone was sweating and complaining."
缺點： "Connecting to LAX through Toronto was frustrating. We were told in Dublin that our bags were checked all the way through to LA and they weren't. (Been through Toronto before and thought maybe they had changed the procedure) Airport signage could be improved to accurately inform of baggage pickup and drop off with your connecting air carrier. (Our traveling companions ended up missing the flight home in the confusion.) The airport is going through renovations, maybe it will improve. The flight to LA wasn't stocked properly with food. They ran out of sandwiches/fruit and cheese plates by the first few rows in the main cabin. No earbuds available for those who needed them. Cramped seating. This flight was with BA partner American Airlines"
優點： "The Admirals Club in Paris is lovely."
缺點： "My seat did not work properly- there was a short in the mechanism, I believe- that required repeated attempts to get it to recline completely, which was ultimately unsuccessful. I was clearly having difficulty with the seat but didn't receive any assistance while FA chatted up a celebrity in the seat in front of me. Flight attendants seemed to provide very perfunctory service, not commensurate with first class. Very disappointing experience compared to others in the past. I don't need to spend half a zillion FF miles when I could just buy a coach seat."
缺點： "Maintenance problems, late departures, uncomfortable airlines"
優點： "It was an ok airplane, entertainment system worked"
缺點： "The flight was delayed 2.15 hours and didn't even offered water or anything, after a while they said if we wanted we could go out of the plane... really bad!"
優點： "One flight attendant was completely uninterested! Others were good despite the delay."
缺點： "One poor attitude flight attendant."
優點： "It's not the person at the gate's fault. She tried to be very informative and kind."
缺點： "The flight was scheduled to leave at 630am. It's currently 945am and I'm still in the airport. Now a new maintenance issue was found. Flying is a first world luxury with first world problems."
優點： "On time"
缺點： "No leg room, hot plane, airline staff is friendly but clearly bored."
優點： "Good free entertainment. Thanks."
缺點： "No good free snacks. Only free drinks."
缺點： "They bumped us off our flight for not checking in online! It was a very frustrating experience."
缺點： "You make me deplane just to take my bags from me because they don't fit the plane when I just flew 4 hours across the country."
優點： "The AA staff was very friendly. The flight was late due to weather however it did not affect our connection. I believe I paid more more my seat class which proved a power outlet."
缺點： "I really couldn't rate the food or entertainment because there wasn't any."
優點： "Flight was delayed and hour and they lost out baggage. Did not have clothes for 2 days"
缺點： "I observed Crew at gate and on board rude to passengers"
缺點： "Flight itself was good, but will never book via JustFly again. 2/3 of my flights were cancelled and I was never notified. Then I had to call to reschedule, which took almost an hour. Then they stated they would send my confirmation via email 24-48 hours. 3 days later and the confirmation still never came. SO I had to call again and wait another half hour. No point in booking through a 3rd party for that type of hassle."
The flight attendant Hido took my carry-on and didn’t give me a luggage tag. He did not check my luggage to my final destination Ottawa.
The plane was grubby looking which may have e been due to its age! Windows were sold they were beay opaque & difficult to see thriugh. Impossible to rate food & entertainment as very short flight & none available
缺點： "The air conditioning"
缺點： "The flight was delayed by 3 hours making me late for the next two flights and ultimately costing me an entire day longer in transit. While I understand these things happen, Air Canada's response to me asking for help was abysmal. Ultimately, they didn't care and told me it was my problem. Sadly, one of the first people I talked to really did want to help and arranged flights that would have gotten me back on track but he was prevented from confirming the changes due to management. I will never fly with Air Canada ever again."
優點： "Everything was great. From food to entertainment was great."
優點： "Cancelled 30 minute flight up to Vancouver which reaulted in missed flight to Australia. Air Canada the refused to put us on another flight. Went round and round for 5 hours with Air Canada until they finally put us on 3 separate flights getting to our deatination almost 48 hours late.Horrible"
缺點： "Notify passengers if short flight has more than 20% chance of being cancelled. We could have easily driven to Vancouver. If flight is cancelled, then own up to it and put people on next flight."
缺點： "Unreliable flight, always late, not staff at the check in terminal"
優點： "They did feed us and provided cover and small pillow"
缺點： "every thing including service is minimum."
缺點： "Steward. & meals"
優點： "Seats were comfortable. Food was OK."
缺點： "Flight was delayed for 3 and half hours."
缺點： "Didn't board as I missed the connection."
缺點： "2 hour delay. Missed the connection in Vancouver in which crew could not be found and were not helpful. Ended up using another airline's counter for help to catch another flight out. Luggage was left in Vancouver. Eva Airline helped with luggage location and shipping to final destination."
缺點： "No vegetarian options"
優點： "Wifi was great with very little disruptions. Service on the flight was expedient and frequent. In seat entertainment was excellent"
缺點： "I had the only seat on the row with no power for devices. All seats have USB power, but I was working on a laptop and had no AC power. The other seats did. This seems to be the case for the window seats on the right side of the plane and the aisle seats on the left side of the plane."
優點： "Great timing of flights to arrive in afternoon. Also liked flying on the 787. Service was great as there was always someone checking to see that you were comfortable."
優點： "Food, service, seat (Business class), aircraft"
缺點： "No internet connection"
優點： "the crew was very kind with getting those with close connecting flights off first."
缺點： "it was an hour late."
缺點： "Better luggage Service"
優點： "The young kids really enjoyed the multi-player video games that were offered on the plane. The windows were really cool too! The amount of light/color coming from the windows were adjustable with the press of a button. It was the first flight for the younger kids, and they loved it!"
優點： "There was good food and entertainment"
缺點： "I'd like better vegetarian options for food though"
缺點： "I don't have any complain about the flight. It was average or a little above average. I just couldn't sleep well probably because the head rest is too high or what. But I'm 5 feet 7. The pillow can be improved as well (firmer)."
優點： "movie selection on international flight was great."
缺點： "Had a serious delay, which was not acknowledged in anyway. We just waited near the gate for a long, long time. Also, for one of my flights, my group number was never called. I asked the flight attendant about it (when I passed through the gate after most other customers had boarded) and she flippantly responded with something like, "Yeah, maybe I didn't call your boarding zone. I don't know. Whatever." This left a terrible first impression on me."
優點： "Nice plane."
缺點： "WAY too hot."
優點： "Nothing. NOTHING."
缺點： "It took two hours to check my bag at the airport. The plane engine needed to be jump started, and I missed my connection flight to Paris. I had to spend an entire day stuck in Toronto, sick from terrible Hotel and airport food, cheap vouchers for terrible food, I missed my traveling companion who made the flight to Paris. I left my hat on the plane after the terrible flight in which they refused us any basic courtesies for the numerous passengers who were about to be stranded, and then the grooming crew kept my hat instead of turning it in to lost and found. Best part? Customer service told me that since I booked via Kayak, that I was not a valued customer and that they would not extend any courtesies to me for destroying my work trip itinerary."
優點： "Difficult to find employees in the Toronto airport. Security needed to help me locate someone after my plane was delayed causing me to miss my connection. On the way back had a delay again lucky if was my final leg."
缺點： "Took forever to board"
優點： "Friendly service is so important to me - and the staff and flight crew at Air Canada met all my expectations. I had the displeasure of flying United on the way to Seattle and I must say the service at Air Canada is far above!"
優點： "Short, comfortable seats"
優點： "The seats were fairly comfortable for such a small plane."
缺點： "There was no meal on an international flight of more than four hours."
缺點： "Flight delayed again and again. Waited for hours at the airport until they cancelled the flight."
缺點： "Food was terrible especially for Prem economy. Chicken dish very bad. Difficult to get a second glass of wine with main meal."
缺點： "Numerous people had oversize carry on luggage that should have been checked. The passengers like me had smaller than regulation carry on but there did not seem to be room in the overhead compartments."
優點： "Not much"
缺點： "I was too tall for the seats and the person in front of me was unable to put there seat back, they wanted me to trade with someone else but the. I just would have been a problem for someone else. The steward made me feel as though I was at fault because I should have payed the extra 100 to have emergency exit seating, they tried to get me to sit in the very back row of the plain and sit sideways across the two seats which means I would not be able to sit next to my fiancé. The whole thing was embarrassing and very rude, maybe people of 6'6" should be charged for emergency exit!!"
優點： "I was not charged overweight for going over by 2 pounds since I had a Business Class ticket connection to my final destination."
缺點： "For an almost 4 hours, 400 USD international flight I would have expected to have at least a snack to eat a one luggage to check in on the price. I am an international traveler which doesn't have a choice but to carry a suitcase. Not to say that once on board I was requested to check in my carry on because there was no room on the plane and that I had to travel with my personal item on my feets since there was no available room at the over the head compartiment since I was identified with Zone 5 boarding."
優點： "Service in the cabin was great."
缺點： "Can't think of anything"
缺點： "Flight was delayed 3 hours"
優點： "Comfort. Individual screens"
優點： "Superb experience all around....comfortable, clean, good entertainment, on-time, good food curteous crew!"
缺點： "Nothing- we will definitely travel with you again!"
優點： "The flight was on time"
缺點： "This was an overnight flight and we had our seats changed to the back row without being told. The seats would not recline and when the seats in front of us reclined for the entire flight, the screen and chair were about a foot from our faces. This was hands down the worst flight I have ever had. The flight crew Wulf not move us as the flight was full, and despite there being more than half of the first class seats available, they would not let us sit there. I will likely not fly air canada again given this experience."
優點： "I accidentally left my tablet behind when I disembarked. The crew located it and brought it to me speedily while I waited in the baggage area. I'm truly grateful and impressed. All of the flight crew were delightful and thoughtful."
缺點： "The flight from Vancouver to Seattle on the 31st of July was delayed by two and a half hours, the return flight on August 5 topped that by one hour resulting in a delay of more than three and a half hours and a missed connection flight to Port Hardy. I had to stay in Vancouver over night and my husband had to pick me up in Campbell River. This meant a car drive to and back Campbell River of six hours instead of one hour to Port Hardy."
優點： "The flight was less than an hour. So I don't expect anything."
優點： "Crew was great!"
缺點： "Why is there no TV?"
優點： "That the plane didn't crash."
缺點： "When I flew to Toronto the plane left 15 mins late but arrived an hour an twenty min late. No turbulence or trouble, just late. I stepped off that plane to my connector to Paris when boarding was suppose to start but that plane was on an hour delay. The food is just horrible, anyone who has flown knows this, and on both flights first class was the only priority. They got to everyone else when it was convenient. This was my first time flying with Air Canada and will certainly be my last. I'll happily pay a little more for the other airlines. So if you fly with them, good luck to you."
優點： "New plane lots of comfort"
缺點： "Canadian airport very confusing got lost twice even with directions."
缺點： "When I arrived in London my bag was not on carousel. I went to help desk to find out my bag was put on the next flight for some reason. No explanation given and no real accommodation given except telling when the flight would arrive. I guess I luckily only had to wait an hour, however it shouldn't be that way to begin with."