優點： "Crew was nice"
優點： "ANA is nothing but amazing. Great customer service and pleasant ambiance."
優點： "Very friendly and caring"
缺點： "i can not think of anything. Great crew Great experience"
優點： "The crew are great!"
缺點： "Not enough wheel chair at LAX! Waiting for wheel chair too long! Finally, need to walk by myself at LAX. Very bad service for wheel chair at LAX! Need to improve this service for elderly."
優點： "Friendly crew"
缺點： "Hard seats!"
優點： "Thoughtfulness, professionalism, patience and a lot of love put into the service."
優點： "Crew was prompt and courteous Entertainment choice was good"
缺點： "1. The seat width is small for comfortable sleeping 2. Choice of non-Japanese food can be enhanced 3. Flight boarding was delayed beyond announced delayed departure also"
優點： "Loved from the booking on kayak and all the services provided by the airline until landing."
缺點： "Nothing to mention ....but I did not get the &instead tell me where to get my luggage...I had to find out on my own"
優點： "The service was exceptional"
優點： "The cabin crew was great in services"
缺點： "Priority not thought"
缺點： "1. Missed our flight connection in Chicago because of delayed take-off from Tokyo. We were forced to use another airline and we landed in NYC about 5 hours later. 2. ANA flight attendants were not very well versed in the English language. Very hard to communicate our needs."
優點： "Very comfortable flights. Exceptional crew on and off the planes. Great food and drink/snack options. Lots of entertainment options as well."
缺點： "I have no complaints abouts my flights. Travel is tough at times but ANA made it seem easy."
優點： "Staff was great and both the terminals and onboard"
優點： "Service Staff Price Professionalism as the ticketing area Great in dealing with children"
缺點： "The lounge was somehow poor and noisy because of the airport constructions."
優點： "Food was good and staff were very helpful. The boarding zone in economy class were easy , it started from the last to the front."
缺點： "Check in was a little bit confused, we arrived 5 hrs. Before our departure thinking that we can check in our luggage so we can rest in the gate area, but we had to wait 3 hrs to open the check in counter."
優點： "The food and courteous flight attendants."
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Service was excellent; I felt well-cared for!"
優點： "Crew amazing and food very good."
缺點： "Crew woke us up 2 hours before landing, would ha e been great to sleep longer."
缺點： "The business lounge in honolulu"
優點： "Good service"
缺點： "baggage was broken."
缺點： "airline is unprofessional the whole trip was canceled"
優點： "Overall excellent"
優點： "Configuration of your 787-800 Busn./ Class,was nothing more than an updated 707 from the past. Crew was good food was average. A flight I may avoid."
優點： "Cheap prise"
缺點： "Food and entertainment"
優點： "Wonderful service"
缺點： "Food was on the very bland side"
優點： "Good food and cabin service. Accommodating in connecting flight arrangements."
缺點： "Left an hour late because of slow ground service and poor scheduling. Extremely uncomfortable seats."
優點： "ANA crew is very hospitable."
優點： "the place. new. lots of space for the legs. air inside the plane was better than others."
缺點： "kosher food is a no go. you need to improve this. also to hold fruits for vegi clients."
優點： "The flight was very well organized and the plane left on time and arrived exactly on time. The service was excellent even though the plane was close to full."
優點： "Flight spot on time."
缺點： "Can't think of a better thing"
優點： "Boarding was smooth. Food was good. I had snow crab and seafood with rice. Many new movies and music choices. Crews were lovely and care."
優點： "Best flight ever"
優點： "Good food and service"
缺點： "Delay too much time"
缺點： "Someone sat on my row without notifying the crew of the seat change. After I notified the FA of the incident... even if it's a general rule that the passenger sits at the ticketed seat, the FA didn't do anything about it"
優點： "All staff were very helpful and polite!"
優點： "Great service and great food"
缺點： "No complaints from me"
缺點： "Delayed flight an hour and a half"
優點： "Didn't realize I'm flying united airlines. Nowhere on my itinerary was it mentioned. The whole time I thought I'm with ANA all the way"
缺點： "The flight itself was good but booking with bayaan, never again. I have used kayak many times but for the first time since I booked vayama changed me flight 6 times. They also could have mentioned my first 2 legs of my flight was with united. I tried to check in online thru ANA, couldn't go thru with many attempts until finally I called and the agent mentioned to check in thru united."
缺點： "Flight were shaking badly several times and I feel dizzy"
優點： "The middle seats were seperated, so I had my own arm rests"
缺點： "Not ok"
優點： "The seat had good width since I am 6"1 , unlike most American airline the comfort level is much better, not cramped."
缺點： "Not much all good"
優點： "The space, movies, & comfort"
缺點： "The food selection."
優點： "This flight seemed to go very quickly. A wonderful selection of good movies and TV, adjustable headrests (up and down as well as side wings), decent amount of room and foot space, polite crew, good food!"
優點： "I like the professionalism, politeness and friendly service introduce by the staffs and of course the Pilot of the aircraft....very punctual."
缺點： "the food is good but still there is room for improvements."
優點： "Great plane Great movies Great seat"
缺點： "Little more comfortable seats. However, allowing to check in two bags free of extra cost is great!"
優點： "The food"
缺點： "Boarding process. Waiting gate was small for the plane we were using"
優點： "The food was amazing and the crew was great!"
缺點： "Boarding seemed a bit unorganized."
優點： "our seats were bulkhead seat due to my mother cannot walk so we were told to move back and that was seriously horrible we had paid extra for the bulk seat and it was neglected."
缺點： "our seats were bulkhead seat due to my mother cannot walk so we were told to move back and that was seriously horrible we had paid extra for the bulk seat and it was neglected."
優點： "Good service good food and entertainment system worked well."
缺點： "They need to update the airplanes."
優點： "no clear on when to go"
缺點： "check in delay"
優點： "Everything- Most enjoyable international flight ever"
優點： "Entertainment system was great. Plenty of movies, games, & tv shows available. Food was good - two full meals during 10 hr. Flight to and from Chicago. Seats, even in economy, were comfortable. Was very happy to learn that baggage would be checked thru to Denver from Athens, even though plane changes were made in Istanbul and Chicago. The two bags did not make the Chicago/Denver transfer, but were on the next United flight an hour later."
缺點： "Boarding process in Athens and Istanbul was confusing. Although boarding groups were assigned, none were used that we could tell. Just mass lineups, with little or no organization that we could see."
缺點： "Same problem as the first segment (see above)"
優點： "never go to turkey only few places are famous caz holiday but over all people are so selfish u can find the right place to eat or spend over night and all flight are always late when try to find out they always says on thier own language not even english we don’t care have missed my tow flight and couldn’t find anyone to talk as responeble person don’t got to turkey all pay ur money to some where better you can enjoy"
缺點： "never go to turkey only few places are famous caz holiday but over all people are so selfish u can find the right place to eat or spend over night and all flight are always late when try to find out they always says on thier own language not even english we don’t care have missed my tow flight and couldn’t find anyone to talk as responeble person don’t got to turkey all pay ur money to some where better you can enjoy"
優點： "Easy check in"
缺點： "Please include sea food in your menu"
優點： "Good movie selection and food, crew were very friendly."
缺點： "I felt very cramped in my seat and it was hard to not slide out or to the side."
優點： "Everything went well"
缺點： "One of my luggage is still missing"
優點： "Crew is polite and professional."
缺點： "1. Limited legroom and space. 2. Would like additional cabin service for water etc. Also would like a non-dairy option for breakfast."
缺點： "I have been told at the airport that I had an unconfirmed flight and was told that I could not travel to Istanbul. I am still at my departure city, in Chicago. I bought my tickets just like anybody would, go on the website, pick the flights and pay. But someone did not do their job correctly and did not correctly confirm my flight. I paid for this incompetence by missing Christmas and a business meeting. Do not think it will never happen to you, it is just a matter of time that this kind of bad service catches up to you. The system is so disconnected or careless that it can't even figure out I couldn't take the flight which it is is asking me a review for."
缺點： "Pilot needs to learn how to land"
優點： "I bought a ticket for three persons: my wife, my daughtet and me. I am Nigerian, my daughter American, and my wife's Turkish. However, because of the diplomatic row between Turkey and the U.S., my daughter was refused entry into Turkey. Turkish airlines' policy was to refund the ticket of any American caught in this row. They said they will refund my one month old daughter's ticket. However, my wife and i will not receive a refund. We bought the three tickets together. Our ticket numbers ended in 235...51, 235...52, and 235...53. However, they will not refund our whole money by cancelling the ticket but only that of my daughter. So this is the question: Does Turkish airline want me to leave my one-month old baby in the U.S. and tavel with my wife to Turkey? What kind of parents will we be if we were to abandon our daughter to take a trip to Turkey. Even, the people in Turkish airlines will judge us evil parents, yet that was exactly the only option they gave us. Lose your daughter or lose your ticket money. They will not even just change our iternary or give us another destination we suggested without penalties which are almost 3/4 of our initial ticket price. They just made away with our money. You cannot say, 'We are cancelling tickets for American citizens' but make no exception for parents of infant citizens. This is the height of criminality. So, me and my family couldn't take the flight and lost $1500. We had to buy another ticket by airfloat to get to Georgia. But Turkish airlines refused to even contact us on the refund for my daughter. A truly criminal enterprise."
缺點： "They had a vague refund policy for Americans, forgetting that American infants can also have none-American parents who are as much victims in this as the American infant. For them to be myopic and keep repeating talking points of their refund policy is unfortunate to say the least."
優點： "The crew - very helpful and friendly"
缺點： "The food was Ok...the rice was a bit hard The sound on the entertainment system was not clear"
缺點： "I like everything"
優點： "The great work of crew members taking care of passegers."
缺點： "The boarding crew"
優點： "The food was great and the service was very good."
缺點： "I was happy with everything"
缺點： "If they provided any food, I slept through it. But I think I would have woken up, do I don't think they did. It was an early morning flight and luckily I brought some breakfast, or I would not have eaten for several hours on my transfer flight to SFO."
優點： "A much nicer 777 on this leg."
缺點： "The lounge at IST is overcrowded and lacks sufficient showering facilities. There was leftover food everywhere that the overworked staff tried, in vain, to keep up with."
優點： "Comfort, food, staff, everything"
缺點： "terrible delays and little assistance in Warsaw from turkish airline desk"
優點： "Great experience for my first international flight."
缺點： "Turkish Airlines did not transfer my bag. I am still waiting to find out if it has been routed to MLX."
優點： "Food and service were fine, plenty of movie choices on the screen, nice goody bag with slippers, ear plugs, eye mask, etc . . ."
缺點： "Turkish Airlines website is the worst I've ever used. Embarrassingly bad, really."
缺點： "Great experience"
優點： "Nice service, good food and resolving issues"
缺點： "The fly arrived to late to Istambul which did not help much for the activities we were plannig.... space too small between seats"
優點： "Entertainment System, Food"
缺點： "Leg Space, Airplane Space, Staff, 1 Hour Delay for no reason"
優點： "All service, atention, food"
優點： "Excellent service, staff and food. All flights ran smooth, food and beverages were great and service from the crew was beyond great. During the fight, besides the food and drinks, we had lots of entertainment and games in the tv devices. I will definitely fly with Turkish Airlines again in the future."
優點： "The flight itself was smooth . Aircraft looks better than usual ones on this route . Istanbul -lagos though with very little leg room ."
缺點： "The food is a total zero. Food is presented to human being like begged on the street . Pasta with just tomatoes sauce ? No meat , chicken or fish absolutely empty . The chicken meal had like 2 spoons of riice thrown in . Food was very unappealing . For a flight of about 7hrs it could have been better. My flight from U S to Istanbul was perfect . Meals , service ,bathrooms all good . Please they need to improve on the African route or stay off the route ."
缺點： "we arrived Erbil and returned back to Ghazi Antap ( Not Ataturk Airport) during a bad weather in Erbil. we remained seated more than 7 hours. Can you imagine that ?????"
優點： "aircraft was clean and well maintained, generally good service on board"
缺點： "Flight was delayed due to weather in Istanbul, information provided to passengers about delay and options was nonexistent"
優點： "loved that i got a free hotel stay because of a long layover - very useful for relaxing before my next flight."
優點： "On board entertainment."
缺點： "Customer Service. They cancelled my flight in the middle of my vacation and just sent me an email moving my flights to next day. Unacceptable!!! I paid for it 4 months in advance. One cannot change my arrival from Sunday night to Monday night. Called Customer Service 20+ times to have it fixed. They are all outsourced incompetent and unprepared. Good planes overall, but horrible customer service. I will never fly Turkish again. I prefer to pay more and have decent customer service and no flights cancellations in the middle of my vacation."
優點： "The entertainment options, food, toiletry bag"
缺點： "Stuardess service is very poor. For a 13 hour flight I would expect to have more than 2 beverage visits. Also, I ended up taking my requests to a first class stuardress since the ladies in coach didn't respond to me. I was also appalled to have my connecting flight delayed for over 24 hours without proper notification."
優點： "My travel mate left her phone on the plane at one point flying from Munich to Ataturk airport and the women at the lost and found counter were very helpful in getting the device back."
缺點： "The food on a couple of the flights was very strange/not hot/not good."
優點： "Food and entertainment are great"
缺點： "For suggesting that you are the best airline the airplane was VERY unconfortable. seats are super narrow, absolutely no leg room, 12 hrs in that space makes you insane. I would not recomend the airline to anyone. I had high spectations and they werent satisfied at all."
優點： "Flights attendants very nice, offered full meal if hungry"
缺點： "Paid to upgrade to business/first class and still was given a seat in economy. I don't mind economy as I sit in economy often but this time I paid extra money to be up front and they did not consider that."
優點： "Turkish Airlines has some of the best amenities of any airline: great meals (and often), clean planes, plus two free checked bags for flights between Middle East and USA."
缺點： "The plane was overbooked with MANY seats having been doubly assigned. After more than half an hour we were given a new seat assignment (in first class! Business class had already been filled with other double bookings!). They did their best to accommodate everyone though and the remainder of the flight was very pleasant."
缺點： "We were an hour late boarding after a very long wait in the airport. We should have all gotten refunds or vouchers, or an apology."
優點： "I liked the fact that they gave us two meals and offered drinks three times. I have gone on a different airline that charged for everything and wouldn't even sell water."
缺點： "The main dishes were okay and so were the desserts. For some reason the side dishes were weird and didn't taste as well."
優點： "Nice onboard entertainment system"
缺點： "Extremely rude flight attendants. Did not care at all for customer service. Do not expect western standard service ! Service is 3rd world."
優點： "the food was amazing and the people super nice! it was my first time using Turkish airlines and i loved it!"
優點： "Boarding was efficient and the crew were nice."
缺點： "the seating is horrible. it was the tightest seating I've ever experienced."
缺點： "Klm is the best, even on a 40min they served small breakfast."
優點： "Terrific hot breakfast in bus. class"
缺點： "Window did not darken like the others."
優點： "The crew was very kind"
優點： "Information sharing by pilots and crew. Economy class leg room is good."
缺點： "All good up to the level"
優點： "the crew was wonderful, we got a nice Wrap and water, wine or coffee for free, not all airlines serve it anymore, we were on time and I got whatsapp message with updates of the flight"
優點： "Onboard crew were nice and polite. Flight was on time (a rarity)."
缺點： "The boarding crew was rude and unpleasant, the plane was boiling hot."
缺點： "Not being 1 hour late"
優點： "Great plane and staff"
優點： "Pleasant flight"
缺點： "We were delayed & missed our connection"
優點： "The space at my feet with the chair in front was a bit akward."
缺點： "Not being seated next to small kids. Perhaps they should have a separate section? ;-)"
優點： "Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️"
缺點： "We had 4 hour delay causing a stop over at 3am. So yeah"
缺點： "We were told they were holding our flight, we ran 3 terminals and they’d already left."
優點： "It was all fine"
缺點： "Really was unsure of why I had to purchase a ticket as I was able to pick my own on the way to Billund"
優點： "Just the cabin crew being nice"
缺點： "Punctuality KLM is always late"
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
缺點： "Faultless handling of weather delay, causing missed connection and flight transfer. A well oiled machine, thank you."
優點： "Friendly staff, great service on board. Way better value and service compared to the tacky Irish competition flying the route. Delta all the way"
缺點： "No reading light in my seat..."
優點： "Smooth flight."
缺點： "Seat a little cramped."
缺點： "Trouble checking in regarding a visa issue?.. no other trouble at the other airports.."
優點： "The service"
缺點： "The seats"
優點： "Seat 39A did not recline. The gentleman next to me spread his arms out a bit as he typed on his computer the entire way. So I did not get ANY sleep. Plus he got up at least four times."
缺點： "Except for the man next to me - great!"
優點： "Face recognition was amazing"
缺點： "Too hot on plane"
優點： "Shirt flight but well catered, boarding was efficient and quick."
缺點： "Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside"
優點： "The attention and service!! Excellent. It was my birthday and KLM the head purser surprised me with 2 bottles of bubbles and a handwritten birthday card KlM and the crew of this flight thank you very much !"
缺點： "Nothing to say"
優點： "Food was excellent, frequent and filling"
缺點： "The seat was not comfortable compared to my prior leg of the journey. Unfortunately the bathrooms were not clean, I understand that it's not the sole responsibility of the crew and passengers need to be mindful too."
優點： "Need better quality tvs for such a long flight and better movies There were only 4 Bollywood movies and not the latest ones either"
缺點： "We did not get two of baggage at the destination."
優點： "Short flight with good communication."
缺點： "Nil to complain."
優點： "Absolutely nothing!"
缺點： "the connection flights was the worse! The gate was changed in Amsterdam 3 times! From D82 to C6 and then to C11. The distance between B82 and C was 20-30 minutes walk. No rushing was needed though, the flight was delayed for 1:30h and after we all boarded a further delay was announced. I will never fly with KLM."
缺點： "Bit cramped for space"
優點： "In flight food was enjoyable"
優點： "Service impeccable!"
缺點： "They have one line of executive class after the kitchen and toilet, is very noisy."
缺點： "Tiny old cramped plane."
優點： "Easy boarding, plenty of room"
優點： "The sandwiches were simple yet just the right touch, on all four flights."
優點： "The very dirty plane was cleaned at Dar-es-salaam and became less dirty. The pilot kept us updated periodically through the flight. The flight attendants were very pleasant."
缺點： "The plane was very dirty when we landed in Dar-es-salaam. The plane did get cleaned a little bit in Dar-es-salaam however I was still missing a pillow and blanket which I had to actively seek out. Seating was not very comfortable as there was a box attached to the leg of the seat in front of me, making it necessary to keep my feet at an uncomfortable angle through the long flight. I did not enjoy the food."
缺點： "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy!"
缺點： "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy! We ended up flying from Toronto to Paris then to Bordeaux. Lost my upgrade money for seats. Now have to deal with KLM for refund!"
缺點： "Flight delayed, had to take two more flights and was a four hour trip turned into a 12 hour, 4 countries trip"
優點： "Flight attendants tried their best given what they had to work with."
缺點： "They can not retire these old Boeing 747's soon enough. Due to mechanical problems, our flight arrived at LAXfour and a half hours late and further problems with the cargo door caused an additional one hour delay of our take off."
優點： "Same as above"
優點： "Flight attendants were friendly, but they only had limited resources to work with."
缺點： "Worst aircraft I have been on in years. No wifi or entertainment, no power outlets, only bad wine/beer for a 3+ hour flight is mediocre at best..."
優點： "We really liked the KLM people, from the check in crew to the flight attendants."
優點： "It was very comfortable"
缺點： "The crew was great"
優點： "Short flight friendly crew"
缺點： "Good flight nothing to complain about. Was spoiled by the entertainment choices on the longer flights."
優點： "I liked the leg room, I liked the customer service of the crew, smooth flight."
缺點： "Both ways up and down I struggled with over-head luggage space. We were allowed a cabin bag and a small hand-bag in the flight but as we were among the last half of the passengers to board the flight we couldn't find anywhere to keep our luggage and the crew had to take them away from us to store them somewhere at the back far away from our seats. As a result we had to wait until all the passengers got off the plane to get back our luggage and we were the last two passengers to get off. Unpleasant!"
優點： "Much more civilised for the same cost (or less) as the budget carriers. Proper food and drinks included as is the norm with international flights even though it's a very short haul."
缺點： "The stinky guy behind me, but that's not the airline's fault."
豁免更改費用。 搜尋 華沙出發的彈性機票