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優點： "The crew is awesome. They’re so polite and helpful."
缺點： "I think more options that don’t involve seafood would be good, but I’ll also consider selecting a specific meal in the future."
優點： "The seat was great."
缺點： "Overall, it was a great experience. Boarding is very fast compared to US airlines."
優點： "Flight attendants are nice, polite and helpful. We didn’t lose any luggage and intact. Foods are good and plenty"
缺點： "Wonderful food and service"
優點： "The cabin crews were excellent. Food was delicious. Lots of leg room in Economy class. Overall had a great experience"
缺點： "The main issue was getting off the plane in Sydney - we had to wait for a bus to offload us as the plane was sitting a long distance from the terminal. The bus eventually came, offloaded half the passengers and then returned 20 minutes later to start to offload the rest. It's the longest time I've ever spend disembarking from a plane and clearing an airport - very poor whoever was responsible (I'm assuming Sydney airport was at fault)."
優點： "Plenty of legroom in economy."
缺點： "Vegan food option unimaginative. Tomatoes used in every dish!"
缺點： "All was 100%! Thanks!"
優點： "Honestly everything went really well. Like the title say, it was easy booking, a great price, and I got some wonderful memories to bring home."
缺點： "I did think about changing my departure time but the ticketing agency didn’t relly quickly enough so I was stuck. Luckily it worked out."
優點： "Everything was just perfect"
優點： "Very comfortable flights. Exceptional crew on and off the planes. Great food and drink/snack options. Lots of entertainment options as well."
缺點： "I have no complaints abouts my flights. Travel is tough at times but ANA made it seem easy."
優點： "- Friendly staff. - Excellent service and boarding easiness. - Kayak's excellent price."
缺點： "- Entertainment had limited movies. - Food could have more selection for business class. - Loung in Japan is not the greatest and overcrowded. - Boarding from Japan to KUL was very poor specially in packing people like sardine in the shuttle."
優點： "My flight is at 9:50 am but I arrived around 5:30 am , as expected the line was already long and one of the crew told us the front desk will not open until 6:30. My husband reserved my ticket going back to US. I was assigned to seat on an exit, but when I went to the gate , one of a female employee keeps telling me if I'm aware I'll be seating on an exit and I said yes , I look for a vacant seat so I can relax while waiting, she went back again and asked me if the front desk desk gave me any paper about the task I have to do when seating on an exit. I read it and understand . She came back again for the third time and borrow my boarding pass and check something and asked me if I want to transfer to another seat, and I said no. I don't know what she wants me to do , but I'm so irritated because she keeps asking me the same question over and over again."
缺點： "Enjoy the free money, cause I didn't go on my flight. Work had me cancel my vacation a month ago. I tried to cancel, but it wouldn't let me. I tried cancelling through the insurance I purchased on it and they said they couldn't either (even though cancellation was covered in full)."
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "The service and attention of the ANA flight attendants seemed genuine."
缺點： "The seats in economy are ok and not a good comfortable seat.. and needs improvement on food menu choices. But no problem boarding, the attendants are courteous and nice.."
優點： "It was alright."
缺點： "Prepare to wake up with neck pain."
優點： "Been flying with ANA ever since I started living in Japan, and it has always been a pleasure. No complaints whatsoever."
缺點： "No problems."
優點： "Good service"
缺點： "baggage was broken."
優點： "The crew is attentive and kind, the promptness is the airline, they aren’t afraid to serve you top notch food and dessert"
缺點： "The only thing that soured my trip was on the way back, it was a passenger who was just way overboard disgusting. First of all he takes off his shoes and then his socks and crosses his legs so his barefoot is right next to my tray table. Then he proceeds to unbutton his pants and unbuckle his belt. Reaches down into his nethers and takes a good whiff of his hand. This passenger continually kept encroaching into my seat, either sitting on a portion of my leg or putting his shoulder over my shoulder, even at one point used me as lean on. It was a 9 hour flight of misery... I was definitely uncomfortable for majority of that flight due to the passenger in 40A on flight NH176"
優點： "Nice once I got on the plane"
缺點： "Having to wait an extra 7 hrs because of a delay on top of the 3hrs I came early to the airport. Didn't even get an email notifying me that the flight was delayed. Wasted my vacation time by a whole day"
優點： "Outstanding customer service, I was especially impressed when the flight attendants would intermittently clean up the restrooms- something that definitely doesn't happen on US airlines. Good food as well."
缺點： "Again, would prefer a larger selection and more change with movie choices."
優點： "short flight ready to get home"
優點： "Everything was fine"
缺點： "The seats hurt my butt"
缺點： "The flight left late and it was extremely hot in the cabin. It was a good thing that our connecting flight was a couple of doors down or we would not have made it, we sat on the runway waiting for our turn"
優點： "Same thing"
缺點： "I did not like in air port new Delhi my suite case was a damaged Told to air port employee he said may stuck in belt."
優點： "Crew attentiveness; relative comfort (could be better - but I've had worse); variety of movies"
缺點： "I'd like greater variety in food choices"
優點： "The flight was very well organized and the plane left on time and arrived exactly on time. The service was excellent even though the plane was close to full."
缺點： "Width of the seat for me was bit tight when in a flat bed position."
優點： "The plane was very clean. Staff was very polite and helpful. Foodoffering was very good."
優點： "They had good movies and music of my choice."
缺點： "One flight attendant out of all others showed arrogant behaviors and facial expression. I was sort of disappointed because I chose ANA because of a reputation of their service and modesty embedded in the Japanese culture but not this time. I should have written down her name."
缺點： "crew not able to understand English they can't speak also all announcements in Japanese crew speaking only in Japanese"
優點： "Ana crew always excelant This round was a little less sweet n outgoing than in used to. But still did there job well."
缺點： "Food as with crew as well as movie selection Yoon seemed a touch below the high standards in used to."
優點： "Good food and service"
缺點： "Delay too much time"
優點： "Great service! Wonderful flight attendants, smooth flight and ice cream! Will always fly with ANA!"
優點： "Very clean plane. Nice and comfortable. Staff was very friendly. I would love to fly again with ANA. Terrific entertainment system and movies."
缺點： "Minor thing is the headset, which doesn't provide the best sound, but it will do. Food options can improve."
優點： "Great service and great food"
缺點： "No complaints from me"
缺點： "Delayed flight an hour and a half"
優點： "ANA has one of the best friendly and courteous service. I was kept well fed through my flight and had a smooth flight."
缺點： "I wish the English announcements were not in so heavily thick accent and more understandable. Transfer from the plane to the airport is quite tedious when the plane is parked away from the airport. I wish they would make transferring carry-on more disabled friendly."
缺點： "They refused to board because the united dis not allocate the flight date and ANA check in counter did not help to coordinate."
優點： "Messed everything up!!!"
缺點： "Messed everything up!!!"
優點： "Clean cabin. Courteous and friendly attendants. Inflight amenities were excellent."
優點： "Legs-room was good."
缺點： "Sit have good legs-room, but not a great comfortable sits... Food can be better."
優點： "My Marine son and I traveled ANA from Okinawa to Hiroshima. We had to be bussed out to our plane but it was so worth it because we were on a Star Wars plane."
缺點： "My son and I had made separate reservations and they lost his. however he was able to get on the flight and they sat us together."
缺點： "Wifi should be free"
優點： "I liked the friendly staff, the movie selection was also great!"
缺點： "The food wasn't great and they fed us as soon as we boarded and right before we landed. There was about 8 hours in between and we were starving!"
優點： "Crew always good"
缺點： "Leg room tight for 6 ft'er. Seal selection changed without notice from on-line chart to actual"
缺點： "Attitude of some of the cabin crew very bad. Service was poor and with short comings. With Emirates either the service is very good or very bad. They need to get rid of the dead wood!"
優點： "服務員態度很差 服務過程總感覺在趕時間想早點休息詢問個問題也只顧著儘快打發 非常不滿意"
優點： "The crew was okay And the seats good it’s little wide In general was okay"
缺點： "The food not so good I like service on the plane was good"
優點： "Comfortable seats. Good food."
優點： "Great food & great entertainment. Love the free WiFi"
優點： "ICE program and WiFi made the trip comfortable."
缺點： "Depending on the plane, you may not get comfortable seats and have difficulty using the touchscreen. The cabin crew is a bit slow in responding to requests and show attitude."
優點： "The crew were very hard working and did a great job."
優點： "cheuk in 快！吾使等太耐！"
優點： "Full plane. Boarding could have been easier with two entry points into the plane"
缺點： "Plane was late leaving but made up time."
優點： "Service level of cabin crew and ICE."
缺點： "The long wait to exit from the aircraft and to pick up my baggages from the carousel at Mcr airport. The main meal chicken curry & rice was a disappointment as the curry appeared slimy and starchy. It didn’t come anywhere near the delicious meal on flight from Mcr to Dubai on 12/1/19 chicken with pilaf rice!"
優點： "-Good legroom -Good seat width -Good recline -OK food -OK lavatory"
缺點： "-Outdated entertainment system -Seat was not very comfortable when compared to other airlines -Could not connect to Wi-Fi due to unintuitiveness -Skysurfers uneligible to connect to Wi-Fi despite being Silver and higher"
優點： "Fast and easy"
優點： "Comfort. Service. Cleanliness. Efficiency. Hassle-free."
缺點： "Very small plastic cups of water. On-board on call crew service was slow."
缺點： "後面有保留組員座位 建議可圍起來 以免不停的乘客來坐 一開始可阻止到後來惡意人得逞 很不公平 我們全程坐自己位置看了很厭惡 既然不聽勸阻 那建議乾脆禁制"
缺點： "選至前面座位 但組員把兩大一小特別調到中間四位位置 左邊也有兩個壞小孩 全程吵鬧不堪負荷 分散開就算了但集中附近乘客情何以堪"
優點： "Easy check in and comfortable flight. The crew are very helpful."
缺點： "Couldn't get my preferred isle seat or sit with my wife who was in a different row."
優點： "I liked everything! Excellent service. Great food, entertainment, and flight. Nothing went wrong. Thank you!"
優點： "Entertainment and great inflight staff service."
缺點： "Food needs a bit more innovation."
缺點： "Seats are uncomfortable and crew uninterested"
優點： "Smooth flight, courteous staff"
優點： "Obviously Biz Class is a great proposition for a flight of this length and once again the experience was a good one. Staff are always friendly and very attentive."
缺點： "We are not big eaters but when you leave at 10am then a lunch and breakfast is a bit of a stretch and even with light snack options we found ourselves hungry. Breakfast was not too flash"
優點： "The boarding was quick."
缺點： "Attitude of crew Terrible food Outdated entertainment"
優點： "The departure and return flight time, for the price I paid, I felt like I was in more than an economy flight. The meal, the baggage quota, the entertainment. The time flew because by the time the movie had finished, we were starting to descend. I will always look for this flight with Emirates. There is no other flight in comparison, in what you get for your Buck. I believe that other Airlines, ie., Qantas, Virgin Aust, both give you a flight and service, for nearly the same fare but you only get 7kg luggage, no meal just the basic entitlement, tea/coffe/water with a biscuit or something like that and NO ENTERTAINMENT, NO COMPARISON!!!!"
優點： "Leg room is always great!! Also the staff a brilliant!!"
優點： "Leg room is always great!! Also the staff a brilliant!!"
優點： "The cabin’s atmosphere was great, food was on time i think and food and drinks were overflowing and tasted great."
缺點： "My LCD screen had a problem as i noticed that it was just mine that was having this blurring part like every 5 minutes so it was disrupting my concentration on the movie."
優點： "Footrest would be good for a long haul flight."
優點： "Air vents over seat, excelent entertainment and good food, comfortable seat. this route doesn’t seem to be too full for the long Hall flight"
缺點： "No foot rest - limited ability to upgrade."
缺點： "All good"
優點： "A footrest would make the flight perfect."
缺點： "No footrest. Legs got tired. Felt like lifting them up."
優點： "The relaxed environment and the crew are amazing"
缺點： "There is always some passengers that drink a bit more than they should but.... there is nothing we can do with it"
優點： "Emirates is a great airline with friendly staff and an amazing fleet of aircraft"
缺點： "I had updated for my flight from Jeddah to Dubai, but found that business class passengers were not given priority boarding and had to wait for all other passengers to board. The plane also took off late."
缺點： "We reached very fast"
優點： "night flight but well able to sleep on this flight"
缺點： "Boarding announcements weren’t clear and boarding was not separated by zone."
優點： "Just done all of that already !"
缺點： "Just done all of that already !"
缺點： "在葡萄牙跟杜拜的登機時間較晚開放，在機票上寫的最晚登機時間時，實際上還有很多旅客還在排隊等候。 777機上娛樂的電影無法選擇字幕，很多電影因此都無法好好的觀看。"
優點： "Great legroom in Economy seats on A380 DXB-LGW Good inflight entertainment"
缺點： "Inflight service perfunctory Food of adequate standard Both used to be much better on Emirates"
優點： "Good inflight entertainment"
缺點： "Inflight service perfunctory Food of adequate standard Both used to be much better on Emirates"
優點： "Comfortable seat, even in economy class. Very quiet engine noise. Extensive in-flight entertainment. Attentive crew."
缺點： "Boarding experience was cumbersome and overly complicated. After going through the whole security screening process to enter the departures area (I boarded in Singapore), the whole security process is performed again to get to the gate. Why do I and my carry-on luggage need to be checked twice? Once at the gate, all passengers are herded like sheep into an area that has insufficient seats for the number of passengers, so many are left to stand or sit on the floor. If the airline wants to use a plane that carries 500+ passengers, then use a gate that can accommodate that number."
優點： "A380 is a great airplane. More specs for legs. Comfortable seats. Good choice of movies (different languages). Great crew"
缺點： "Meal was good but I had more from Emirates. It was night flight and light worked within the flight."
優點： "Friendly crew members. Wonderful service. Great entertainment. Excellent service all round."
優點： "It was ontime"
缺點： "Plane dirty toilets disgusting, much to warm in cabin, very tight seats and Turkish doesn’t enforce their carryon luggage regulations do boarding takes ages"
優點： "No complaints, Turkish airlines is simply one of the best company in Europe."
缺點： "The best Airlines ever from every aspects, I’m frequent traveler of Turkish airlines and will be for good."
優點： "Short flight"
缺點： "Being on time"
優點： "Staff is the best, very accommodating."
缺點： "It was an old plane so not much comfort in business class"
優點： "I did not like anything from this trip. I just learned my lesson not to travel with turkish airlines ever again."
缺點： "flight was canceled from previous flight so we had to overnight in istambul and the whole situation was handled very poorly nobody took the time to explain to me what to do and mind this I was traveling with three year old and I found myself crying at midnight at the airport not knowing what to do."
缺點： "Staff was not helpful at all."
優點： "The crew and the food were amazing! The seats in Business Class were bery comfortable."
優點： "We arrived in Athens eventually"
缺點： "People were made to wait outside in the cold airport bus for half an hour. The ground crew gave no explanation for the delay. After heavy protests, they let the waiting passengers back into the terminal. Supposedly the pilot was sick, but there was no communication at all from the airline about the cause of the delay or how long it would last."
優點： "Food and crew from SFO to Istanbul were the best. I couldn’t have asked for better. However , arriving in Istanbul the service severely deteriorated. Had to wait a long time for a wheelchair and then was just dropped off at the gate. When I asked for assistance down the jetway I was told “it’s just a short walk”. All of the business class people gathered in a group and charged when the door opened. I was afraid but walked down"
缺點： "No assistance at Istanbul airport turned my opinion of Turkish airlines. The is not my first bad experience at Istanbul with wheelchair service but thought it would be better since I flew business class this time. Movies are old and need to be updated"
優點： "Excellent staff."
缺點： "Very cramped, even for economy."
優點： "I love the food and the movies"
優點： "Excellent service. Very tasty food."
缺點： "Too many voice announcements, interfering with the entertainments system."
缺點： "A little late"
優點： "I loved the food and the staff are very helpful and friendly. I have always chosen Turkish airlines."
優點： "Boarding staff were very kind The flight took off on time"
缺點： "The head phones are terrible."
優點： "Got an exit row window seat."
優點： "Food and crew amazing..I guess Turkish airline going to be best"
優點： "Roominess of the business class seat and cabin, they provide a good seat and comfort is good for medium haul flights"
缺點： "The food, Turkish airlines dish up the same stuff all the time, lack of selection and in getting tired of it. Very middle-eastern fare"
缺點： "Trip delay"
優點： "Food and service is excellent. Istanbul lounge is great."
缺點： "Delayed in both directions. Happens. But zero announcements. Zero. Staff didn't know what was going on. Complete chaos."
優點： "Boarding was fast and efficient, entertainment options are good and crew is quite responsive"
缺點： "Pitch of the seat is bad for tall passengers at only 31" and on older aircraft the touchscreen is atrocious."
缺點： "Same problem as the first segment (see above)"
優點： "Thr A330 has 32" pitch which was ok. The 2-4-2 seating made this less of an issue. Food was ok. Screens are decent and responsive."
缺點： "It's 32" for a 10 hour flight. Not really comfortable and enjoyable, and a squeeze throughout."
優點： "Plane clean, newish. Went up, took us there, landed."
缺點： "The food - I always have a v-meal - is sadly inadequate. Not enough of it, and very unimaginative. And they always supply the same thing, unless I was just unlucky to have the same thing three times in a row. The entertainment system kept dropping playback, (crashing) so I would have to restart playing the video. Something similar happened on another Turkish flight."
優點： "Liked the food"
缺點： "the yelled at my mom woke me up from sleep abruptly took every opportunity to confront me Flight attendants were aggressive"
優點： "As always from Turkish Airlines, you get good service even for a relatively short flight. Puts other national carriers to shame."
優點： "I didn’t like anything. Or maybe the only thing I liked is getting to my destination so I don’t have to be flown by that terrible airline anymore."
缺點： "The fact that Turkish airline clearly is too stingy to take proper care of their passengers. You don’t provide accommodation when people get a stopover which is disgusting considering it is an airline that is supposed to represent a developed country. This cancels out anything you feel is a plus about the airline. This needs to be sorted out."
缺點： "I have a trip from Manchester to Riyadh and I have a stop in Istanbul. Manchester plane was delayed one hour, no problem, but I arrived in Istanbul at the right time and the gate was open I gave them my ticket. They told me that the sestem moved your seat to the second plane but now the plane is open. ? I waited 6 hours at Ataturk airport and had a working meeting I could not attend"
缺點： "Boarding was very annoying because when you go through security they make you feel like a total criminal for no reason. Checking our laptops as if we have something to hide. We already went through 3 security checks prior to boarding the flight. Security staff was extremely rude and inconsiderate for peoples belongings."
缺點： "They made us wait for 2 hours out in the open on a winter night. They wouldn't let us in the terminal. It was outrageous. Everyone was extremely rude."
優點： "Better of most European airlines.. nice enough lounge and inflight service pretty good with room to improve for sure."
缺點： "Boarding was simply chaotic where staff isn’t managing the queue well separating business and economy. At arrival baggage priority meant nothing. Half the non priority bags arrived way before a massive batch of priority bags arrived. Defeats the purpose of giving your guest fast track immigration !"
優點： "Generally better than other European airlines particularly BA and better priced"
缺點： "Work to do on consistency with crew"
優點： "All is good"
優點： "Business class cabin in the 777 was really spacious. Flight wasn’t full so I also had two seats to myself. Onboard chef was a beautiful touch and food was also delicious. Seats comfortable and IFE good."
缺點： "Heathrow T2 Business class checkin wasn’t clearly signed from entrance. If someone was next to me I would not have enjoyed not having aisle access. Water should be served more regularly without having to ask."
缺點： "I have been told at the airport that I had an unconfirmed flight and was told that I could not travel to Istanbul. I am still at my departure city, in Chicago. I bought my tickets just like anybody would, go on the website, pick the flights and pay. But someone did not do their job correctly and did not correctly confirm my flight. I paid for this incompetence by missing Christmas and a business meeting. Do not think it will never happen to you, it is just a matter of time that this kind of bad service catches up to you. The system is so disconnected or careless that it can't even figure out I couldn't take the flight which it is is asking me a review for."
優點： "Great flight"
優點： "I am a disabled passenger. Turkish look after me well."
缺點： "No complaints. Good service"
缺點： "The flight was cancelled and I still didnt receice my refund."
優點： "Everything was well taken care of."
缺點： "When boarding the flight from Turkey, to Mumbai , we had to climb up the ladder with our hand luggage.Being senior citizen and traveling in Busniss class was very hard for us."
優點： "Food—though not much of it! If you’re asleep, good luck getting any food afterward. They were out of breakfasts after I awoke. Didn’t they count the reservations?"
缺點： "Restrooms dirty, cabin dirty—no owriodic seeeps, staff that makes no effort to interact. They appear frantic and overworked. sure hope the pilots are more engaged than everyone w Turkish Air"
缺點： "I like everything"
優點： "Courteous staff. Comfortable plane."
優點： "Crew and efficiency"
缺點： "Too hot in the plain"
優點： "Food okay"
缺點： "TV/Movie/music were not working. The temperature in the plane was very hot throughout flight."
優點： "I like the comfort, food and the entertainment."
缺點： "As much as I love flying Turkish Airlines, they have this problem of boarding passengers on time as they now feel like "hot cake." They need to improve in this aspect."
優點： "Extras provided - eye mark, socks etc"
缺點： "My seat was unable to recline. My husband and I were moved to a middle aisle (although we really didn't want to share) only to find that the foot rest at my foot rest was also faulty. It was an uncomfortable flight"
優點： "Professional crew. Good simple check in."
優點： "very nice crew"
缺點： "my baggage was lost"
優點： "Just as I expected. And I made my last connection easily."
優點： "Seat was good"
缺點： "Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened"
優點： "Nice aircraft"
缺點： "Unexpected refueling stop. 2 hr delay Lost connection Reached destination after 18 hr delay"
缺點： "Flight cancelled"
優點： "Helpful and kind crew"
缺點： "I wish there was WiFi"
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
缺點： "The check in desk was late opening & the carry on luggage size was smaller than advertised on their website, so it had to be put in the hold. Open on time to prevent less stress to travelers & give more accurate information about cabin luggage."
優點： "Lovely crew, very helpful"
優點： "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
缺點： "No downsides at all"
優點： "All good"
缺點： "My suitcase didn't come with the airline."
缺點： "Having to change my seat to accommodate a rude belligerent passenger, who had taken my seat, refused to move until spoken to by steward. She then made my flight a nightmare, until I let her sit in my aisle seat. Even then she was not satisfied, she abused me the whole flight damaged the screen so I could not use it until the steward fixed it. Demanded that I except any and all alcohol to give to her to drink. When I am tea total she then continued to abuse me. I asked the steward to move me he just shrugged his shoulders and said there was nowhere else. This is definitely my the worst flight I have experienced."
優點： "Very friendly onboard personnel - I really had kind of homy feeling."
缺點： "The flight advertised meals..a small pastry was served an hour into the flight. I asked when the meal would be and was told a few hours...which turned out to be breakfast..i wated all night for food that only came an hour before landing. Now hungrey and tierd.I.will not be flying klm ever again !!"
缺點： "You are almost always late!"
優點： "We got a meal for a 1h flight only"
缺點： "No entertainment but normal for this type of flight"
優點： "Sandwich was incredibly tasty (although not much filling)"
缺點： "2 hours on the tarmac delayed with no explanation. Uncomfortable seats, no leg room. Poor management of seating, there was enough empty seats to have groups together but they were split up. Drinks served from a communal bottle in a polystyrene cup."
優點： "Flight was delayed for 15 min resulting in passengers rushing to make their connecting flights.but staff kept passengers informed."
缺點： "Flight departing late."
優點： "The time keeping was very good. We left on time and arrived early on both occasion. Good organisation. Excellent service."
優點： "Good information and helpfil boarding."
缺點： "Has to wait in confined area fir nearly 2 hrs before boarding. No restroom or refreshments within that area."
優點： ".Very much on time with pleasant service."
缺點： "Can nit find much fault fir a short run!"
優點： "On time"
缺點： "Crowded seating, wake-up for breakfast service two hours before arrival"
優點： "Flight crew; legroom even in cheap seats."
缺點： "Exceptionally unhelpful customer service when asking about extra kilos/bags. Just quoted the online info back at us. We simply wanted to know how much would be charged if the bag was 1-2kgs overweight. We could not get a straight answer, just quoted the unclear company policy. Extremely frustrating and annoying. KLM offer a superior flight experience - it is a shame their terrestrial customer servic does not match it!"
優點： "I personally do not appreciate the food on this leg of the journey Food Ams to Dxb is GOOD!!"
缺點： "The snack & “ solid eggs” in breakfast. Fresh fruit was good."
優點： "Very friendly crew"
缺點： "At some point the luggage was lost. here."
優點： "Clean airplane, friendly crew, no rush, nice snacks for a short one hour flight. Just generally a positive experience."
優點： "In flight food was enjoyable"
優點： "Everything. A truly faultless experience!"
優點： "Service provided by the staff"
缺點： "The navigation of the entertainment system is not very friendly"
優點： "From downloading the KLM app to the final touchdown of my final flight, everything was an ease, checking in, the option to change my seat, the service received was great."
缺點： "The ability to state a seat or meal preference within the app would be good but otherwise all was good."
優點： "Professional, welcoming and very friendly crew, well-maintained aircraft, comfortable seat and good food. Keep up the good work, KLM."
缺點： "Not much to comment on here."
優點： "Usual professional and friendly service from my airline of choice for most destinations."
缺點： "The leg room on the long flight was less than I would have wished and it was particularly bad when the person in front put their seat back. this was a day time flight and it would have been good to have a bit more room to use a laptop."
優點： "The crew were pleasant"
缺點： "Flight from Amsterdam was 2 hours late. Caused me to miss connection on train from London to Leeds which then cost me 124 pounds to rebook. No information was forthcoming at all at the airport and there were 3 different departure times given. Absolute chaos. The airline is a joke"
優點： "The crew were just amazing, such lovely male stewards! They were helpful and friendly and generally wonderful."
缺點： "The entertainment was quite dated and didn't have new movies etc"
優點： "No chargers or tv on planes"
缺點： "At Amsterdam we were told that our checkin luggage wouldn't be at Sydney!! Some low fat meals were terrible!"
缺點： "Departure 40 mins late. I took this flight 2 weeks ago and it was also delayed."
優點： "Staff at Schipol airport were lovely and very helpful. Cabin crew were friendly and efficient. On board snack was nice."
缺點： "Elbow room is a little bit awkward and I didn't get to sit next to my fiance WE will still definitely recommend KLM though!"
優點： "The cabin crew, the flight and communication and the cleanliness of the plane."
缺點： "It was really unclear which desk to use at Birmingham airport to check in. It was extremely stressful for a first time flier as I had no idea what to do - the desk location wasn't marked clearly and when no staff were there it wasn't clear that the desk was open."
優點： "The crew were really helpful since I am a short person in putting my luggage away in the overhead compartment and attentive to everyone's needs. I am a fussy eater and don't really like airplane food but the food was actually really nice. We was given plenty of snacks and drinks in between meals as well. There was plenty of programmes to choose from to keep me entertained."
缺點： "The seats in economy were a little too small for a 12 hour flight"
缺點： "There weren't too many options. The movie selection was very limited and the tv show were over 20 years old in some cases"
優點： "Atmosphere, crew were very professional and friendly"
缺點： "Seats were a little too narrow, and quite uncomfortable when a broad shouldered person is sitting next to you"
優點： "Loads of leg room"
缺點： "Loved everything"
優點： "The crew were very friendly and accomodating, plane was clean and boarding amd disembarking was efficiently handled."
缺點： "55 minute delay was not welcome."
優點： "Easy boarding, entertainment"
缺點： "Crew was not very friendly on bot departure and return flights. Will make me reconsider Air France in the future."
缺點： "Boarding was a disaster as my companion was selected for random search which held us up as there was no urgency to process us. Then there was no sign for where we should go since upper deck on 747 so we went in "economy" line as indicated on ticket and then was sent to correct line when we got to the front, wasting more time. The seatrs were the most uncomfortable I have ever beeon on for a long flight. I also paid extra to be in the exit row, to have people constantly congregating in front of us."
缺點： "Seat recline was broken- wouldn’t hold position."
優點： "Cops is always a good reason to flight"
缺點： "They always change the gates, also too many disorders in the gate previous the boarding process, the process it is not clean. They took hand baggage aleatory to send to down and do not ask if we have fragile stuffs there."
優點： "The seats were spacious and the crew was wonderful. The crew actually made the long flight more tolerable. Will seek out Delta/Air France for further international flights."
優點： "The entire experience was amazing that gives me a broader scope to choose from when selecting flights to Europe. The most amazing part was the attentiveness of the staff. Exemplary!!!!!"
缺點： "For me this part is not applicable"
優點： "Boarding procedures and crew were top. Wines and beverages excellent and even in super economy water was served several times"
缺點： "The food could have been much better, should consider doing everything organic. As it was, the chicken in the meal was awful, the dessert terrible. The rice in the salad hard, almost uncooked. The only good quality food was the bread and the cheese"
優點： "Nothing !! Such a bullshit flight ever !!!"
缺點： "No tv fo 14 hr long flight !! Flight delayed for 1 he !! No proper arranged to board .. it was kiosk!! Food quality was worse. No space to seat !! Can’t sleep .. no leg space !! Worst fight till the date !!!"
優點： "Excellent service"
優點： "The crew was nice and the seat comfortable."
缺點： "Never got the pre-ordered wheelchair in Paris and only after long negotiations at JFK. Also, Delta lost my checked bag between JFK and DCA."
缺點： "Train your ground crew. Our luggage was not placed on our flight from Paris to Amsterdam and were sent to Amsterdam on separate planes. My husband’s medication was in his bag. This was a great inconvenience for us. Never again on Air Canada. I suggest you explore the baggage process used by Delta."
優點： "The crew was friendly!"
缺點： "Once again no vegetarian options."
缺點： "More chose in meals. I flew to and from within a week. All I had were chicken, chicken and chicken for snack too."
優點： "Crew was very nice and the food was excellent."
優點： "Everything. crew friendly and food/drinks the best"
缺點： "Nothing...all was wonderful"
優點： "It was a nice plane and boarding was well organized."
缺點： "I was assigned a middle seat, if not for that I would have given a higher rating."
優點： "Flight on time"
缺點： "The usual Air France flights to Rome, that I have been flying for years, are now operated by Joon. For a couple months nothing changed, except the way the crew dressed. But now Joon is showing its true nature as a LOW COST airline.Seats cramped. Snacks and apple juice are now available for purchase only."
優點： "That we were heading home. Nice seats. Good food. Lots of entertainment choices. Power plugs ( USB and European power) were appreciated. Wine as a choice with meal was appreciated and brandy after the meal."
缺點： "Some of the shows and movies were a bit 'trashy'. Long flight. I was in the middle seat next to an inattentive octanegarian who was nice but kept calling the flight crew to fix her mess up of the video system. No air controls on this plane - so it was overly warm. 10 hours of overly warm makes for a stinky passenger. Oof."
優點： "The crew worked hard, but the food was below the French standards."
缺點： "The flight was delayed for 2.5 hours and the passengers spent this time in the cabin without a/c."
優點： "From the boarding, to the friendly hostesses to the food and the business class seat, I was impressed all the way. My first time to fly Air France business to the US and it was great. I recommend it!"
缺點： "I just expected better toilet bag for business but what was given out was just basic."
缺點： "Canceled flight—absolutely no notification. Convoluted rebooking in whcuhbhey lies to us about what flights we were actually on. Spent a couple hours at Delta rebooking our trip. Lost prepaid night at hotel and dinner eaecatuon plus day of vacation."
優點： "Plane was comfortable and new."
缺點： "Nothing really."
缺點： "I leave my jacket in the hanger when I get off the airplane I realized that they didn’t gave it to me. I inmeadiatly tey to go back but I couldn’t I went to the counter and they said that there was noting on the plane !"
優點： "It was quick, very good space in premium economy. Good and friendly service. The food was better than expected"
缺點： "The crew did not announce the score of soccer cup semi final between Belgium and France"
優點： "真的想不到. 若有就是好險行李沒有不見"
缺點： "A320登機可以想到讓18排後的從四號門登機. 難到不知道下樓梯繞飛機走到四號門1-18排旅客都坐定位了嗎"
缺點： "The delay was caused by too many carry on luggage for limited cabin overhead storage. The ramp agent should have better coordination."
缺點： "Flight cancelled because of weather"
缺點： "The room between seats is unbearable."
優點： "All was good we didn’t feel the time 9 hours passed easily"
缺點： "Nothing special"
優點： "Staff was nice"
缺點： "Very cramped. Poor leg room also with.metal bars under seats that further. Limited foot room. Terrible options in movies."
優點： "Friendly staff"
缺點： "Window pane was broken on my side and I couldn't shut it down. As it was a day flight the sun heated my skin badly"
優點： "Short & easy flight"
缺點： "All ok"
優點： "The check in process was much better in the CFG airport than SFO. Very organized."
缺點： "The food was mediocre on this flight. The seats also are surprisingly uncomfortable."
缺點： "the food is terrible."
優點： "The crew is great, with their typical slightly humourous and casual French attitude. Great collection of international quality movies."
缺點： "Average and disappointing sitting space. The vegan lacto-ovo meal is disappointing."
優點： "Pretty decent"
缺點： "Not much"
優點： "Crew and boarding, not much else to talk about. Late for take off, but made it on time"
缺點： "Late leaving and arriving."
缺點： "The delay in the flight without even informing us of the reasons. Changing the boarding gates twice, and no options in the meal."
缺點： "The crew was not very polite."
優點： "The flight attendant was very nice to me. TV was very good. space was enough ."
缺點： "We had to pay for wi fi."
優點： "The food was good."
缺點： "I feel comfortable flying when I can see out the window so don't force me to close my window shade.The flight attendants kept forcing me to close my shade. Also new planes would be nice. Sick of flying on outdated technology."
優點： "Loved the movie selection and the food was good too."
缺點： "Too many interruptions. Every time there's an announcement, it interrupts the movies and some of the announcements were completely unnecessary and there were so many of them, it was like constant interruptions, really annoying."
優點： "I like the service of AF"
優點： "Wheel chair service at LAX is run by the airport. Their priority is to get you to your flight, not to a VIP room regardless of how early you check in."
優點： "quick flight 10 min ahead schedule"
優點： "Good service"
缺點： "I was not given my original reserve seat and no reason was given"
優點： "Warm and elegant service"
優點： "Crew were great"
缺點： "Food was ok - don't know why my vegi meal didn't have cheese and dairy in it, would have made if better. Boarding was ridiculous long line. Could have been more efficient"
優點： "Overall very good on time flight."
缺點： "I had wrong gate number on my boarding pass and I had to look for the gate and only one hour for transfer.Very stressful."