優點： "Staff were friendly. Alcohol beverages are free. Good upsated movie selections."
優點： "They were very helpful in changing my seat to an aisle seat. The first meal was rather mediocre. The second one was good. The seats were spacious and comfortable and I did not feel claustrophobic."
缺點： "They were very helpful in changing my seat to an aisle seat. The first meal was rather mediocre. The second one was good. The seats were spacious and comfortable and I did not feel claustrophobic."
缺點： "Old man next to me couldn’t keep his arm on his side."
優點： "Thoughtfulness, professionalism, patience and a lot of love put into the service."
優點： "The staff is friendly with attention to detail"
缺點： "Purchased tickets through Kayak on ANA with confirmation. Bumped to United after confirmation. Although I realize both companies are Star Alliance, the bait & switch is unacceptable & I would NOT have purchased these tickets for United. Flight had much more turbulence than my experience on ANA which is why I refuse to fly any other airlines. Will recommend against Kayak to everyone I know."
缺點： "1. Missed our flight connection in Chicago because of delayed take-off from Tokyo. We were forced to use another airline and we landed in NYC about 5 hours later. 2. ANA flight attendants were not very well versed in the English language. Very hard to communicate our needs."
優點： "A taste of Japan food."
優點： "Service by the crew and how boarding is organized by different queing lines for quick and more efficient boarding process."
缺點： "The personal entertaiment touch screen worked intermitently. When the touch screen did not work, i had to use the remote control to do what i want it to do. Boarding process experience can be improve with better sign for the queing lines and have boarding crew station at end of every quing lines to make sure all passengers are queing in the correct line."
優點： "Both segments Houston to Narita and Narita to Vietnam were pleasant. The seats are spacious, food was fine (nothing exquisite but good enough!). Flight attendants are very attentive. Waster and snacks were provided between meals."
缺點： "It was difficult to understand English announcements on board. Also there wasn’t adequate instructions in Vietnamese. Majority of passengers are Vietnamese family with small children. My suggestion is that instructions in Vietnamese should be made more often to avoid chaos particularly when deplane."
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "The crew was very professional and exceptionally polite and attentive. Possibly the best I have encountered on an international flight."
優點： "Boarding priority with kids, food choices, flight attendant so nice ans caring, kids friendly and child meal is nice and tasty"
缺點： "Very limit kids entertainment"
優點： "Very nice, new plane. Clean bathrooms. Good amount of legroom. Polite staff. Easy check-in process. Kid-friendly. God entertainment system."
缺點： "Limited entertainment options for kids."
優點： "Good service"
缺點： "baggage was broken."
缺點： "I was very disappointed with the new release movie selection. For a 12 hour flight, there seemed to be more foreign movie options than American new releases."
優點： "got cancelled"
優點： "crew from the check in to airplane very good"
優點： "Aircraft menu and service"
缺點： "Aircraft seat pitch"
優點： "Attentive, very prompt when I indicated that there was condensation drip from the cabin roof. Vegan/vegetarian food was well prepared and staff were very knowledgeable with food choices and options."
優點： "nice.crew. actually able to book exit row.seat online. pre-check-in is great all you do at the airport is drop the bags .no long queues."
缺點： "boarding process is not organized. no travel amenities offered. (no slipper, had to ask for toothbrush) ..."
優點： "The staff was so friendly, attentive, helpful and pleasant!"
缺點： "14 hours on a a plane is a long time, no matter what :/ but it is amazing to be able to fly across the world in a day! The meal schedule was weird, but after we figured it out, it was fine, and the food was pretty good too."
優點： "ANA is a great airline with a decicated group of professional. I love flying with them!"
缺點： "Can't think of one thing."
優點： "Staff was wonderful and pleasant. Food was good for plane food. Entertainment was enough to get us all the way there."
缺點： "Seats in economy are a little uncomfortable, but to be expected."
優點： "Staff were very nice. Very fast service as well."
缺點： "Seats were a bit uncomfortable"
優點： "Food and entertainment is great."
缺點： "The plane was a bit old, no bidet in the bathroom (the newer planes has it)"
優點： "Ground staff was very helpful, we had an overweight luggage and they kind out provided a complementary package box to redistribute the weight instead of charging us extra baggage fees. The flight attendants were caring and offered great service. The entretenimient system on board was easy to use and had a large library of movies."
優點： "The flight was very well organized and the plane left on time and arrived exactly on time. The service was excellent even though the plane was close to full."
優點： "I feel like home"
缺點： "The crew smail"
優點： "Flight attendants were very professional and ANA is a very organized airline. I would definitely fly ANA again."
優點： "The friendliness of the crews and the cleanliness of the rest rooms."
缺點： "The delay before taking off."
優點： "Flight spot on time."
缺點： "Can't think of a better thing"
優點： "There were very entertaining channels availabe. Very few in English and non in my native language i.e. Urdu."
缺點： "The food. Though it's Halal but very poor quality you should have to improve it."
優點： "Good food and service"
缺點： "Delay too much time"
優點： "Great service and great food"
缺點： "No complaints from me"
優點： "I took flight Mexico-Narita on economy and it was comfortable enough for a 14 he trip. Food was great and entertainment was bast."
缺點： "Nothing in particular"
優點： "Most comfortable economy flight I've ever taken, good legroom, excellent customer service, tasty food, best toilets!"
優點： "The most comfortable economy flight I have experienced so far. The service, food and entertainment options were all excellent. Definitely looking forward to our return flight back to YVR!"
優點： "Didn't realize I'm flying united airlines. Nowhere on my itinerary was it mentioned. The whole time I thought I'm with ANA all the way"
缺點： "The flight itself was good but booking with bayaan, never again. I have used kayak many times but for the first time since I booked vayama changed me flight 6 times. They also could have mentioned my first 2 legs of my flight was with united. I tried to check in online thru ANA, couldn't go thru with many attempts until finally I called and the agent mentioned to check in thru united."
優點： "Excellent in every way"
優點： "Very nice flight. The plane was in great shape and the stewardesses were very nice."
優點： "The flight got me home."
缺點： "I don't like that I had to gate check my carry on because the overhead bins were too small but it wan't a big deal."
優點： "In-flight service from staff was excellent as always, food is good but not outstanding (but let's be clear this was economy class), movie selection is good."
缺點： "From Japan to other places they're always organised, but boarding in London was a little chaotic which is a common problem for ANA flights in other countries *to* Japan - they hadn't set up signs properly or made clear announcements for families with children, First Class, Business class boarding etc. The First Class/Diamond status queue (not for me!) was actually set up in front of a supporting pillar, basic organisational things like that. On balance though, still a top-class airline."
優點： "The service crew are excellent and very polite. Definitely like the new window feature."
優點： "Good service."
缺點： "Flight was congested."
優點： "Cabin comfort"
缺點： "Only two Hindi movie"
優點： "This can be relative but compared to USA airlines, most international airlines are so much better. ANA - the service is great - attractive, good looking flight attendant like the way it was back in the 70-80's., food was great and a wide selection of movies. For a 16 hour flight, ANA is the way to go."
優點： "Staff was nice."
優點： "Social distancing first .... the food is not good second .... the ticket prices are high for such a service"
缺點： "Social distancing first .... the food is not good second .... the ticket prices are high for such a service"
優點： "Good service"
缺點： "more organized boarding"
優點： "服務員態度很差 服務過程總感覺在趕時間想早點休息詢問個問題也只顧著儘快打發 非常不滿意"
優點： "Crew was amazing. Flight was on time. Seats were good per economy class"
缺點： "Food could have been better"
優點： "More comfortable seats More choice with food"
優點： "The crew"
優點： "As usual Emirates deliver a very good prduct to be relied upon where ever and whenever you travel."
缺點： "The lunch was not very hot."
優點： "cheuk in 快！吾使等太耐！"
優點： "All on schedule, very comfortable flight. Emirates should abandon the 777, A380 make the flight much better!"
缺點： "wait for baggage was way too long. Unacceptable."
優點： "This leg was generally worse than Boston to Dubai. The airline staff were less polite, borderline rude."
缺點： "As above"
優點： "I like the food, history, and the people contributing to make this country so beautiful."
缺點： "I wasn’t be able to experience everything in one trip so I have to go back again to fully live the history there."
缺點： "Seat is not comfortable."
缺點： "後面有保留組員座位 建議可圍起來 以免不停的乘客來坐 一開始可阻止到後來惡意人得逞 很不公平 我們全程坐自己位置看了很厭惡 既然不聽勸阻 那建議乾脆禁制"
缺點： "選至前面座位 但組員把兩大一小特別調到中間四位位置 左邊也有兩個壞小孩 全程吵鬧不堪負荷 分散開就算了但集中附近乘客情何以堪"
優點： "10 out of 10. excellent. 5 stars."
缺點： "Food was pretty bad."
優點： "Food was good when we got it."
缺點： "Flight crew was horrible. They rarely picked up Trash and I had my call button on for 2 hrs before someone actually responded just for something to drink. They also continually bumped into everyone walking down the aisle as well as hit people with the food carts. They definitely need a lot more training. Not happy at all."
缺點： "My original flight was delayed so I needed to book for a hotel in manila and need to rebook my connecting flight from christchurch to queenstown. Supposedly, the airline company should offer a reimbursement for all my additional expenses. Vey inconvenient on my part."
優點： "Entertainment Comfort"
缺點： "Crew are very lazy and not so attentive"
優點： "I loved the food, wide selection of movies and more leg room. Even the luggage was better handled by this airline. For extra 20 pounds, you pay 50 dollars which is pretty reasonable..."
缺點： "Can’t complain about a thing."
優點： "Clean flight friendly crew but at times they ignored Some senior passengers by asking for juice and they just passed away."
缺點： "Food options could have been better such as better sandwich bread."
優點： "The food, crew and comfort were as good as can be on a 14 hour flight."
優點： "Arriving at Perth is always a hassle with delayed baggage unloading. Can Emirates engage their own staff to expedite this activity. The Perth baggage handlers are too slow, particularly when on penalty rates on Sundays."
缺點： "Stuck with a hotel I couldn't use after the booking agent broke their integration and I never got the update the flight had been rescheduled two days later. Will not use kayak or Emirates again"
優點： "Service courtesy helpfully"
缺點： "I could not get pure vegetarian food as i am a strict vegetarian"
缺點： "在葡萄牙跟杜拜的登機時間較晚開放，在機票上寫的最晚登機時間時，實際上還有很多旅客還在排隊等候。 777機上娛樂的電影無法選擇字幕，很多電影因此都無法好好的觀看。"
優點： "I enjoyed the wide selection of movies and tv series. I think the food is the best out of all the airlines and I enjoy flying with Emirates."
缺點： "When I boarded my flight, a man and his family took my seat and forced me to sit in the middle of two very large men and made my 7 hour flight very uncomfortable. I purposely chose that seat for leg room and even though business class was empty, they could not provide me with a different seat."
優點： "Good inflight entertainment"
缺點： "Inflight service perfunctory Food of adequate standard Both used to be much better on Emirates"
優點： "everything was very nice!"
缺點： "上半年前坐同一航班用餐時要求喝bitter lemon汽水，服務員很热情的去找給我們。今次作同样要求，两个航班的服務员皆说沒有"
優點： "I liked the boarding process. And the food this time wasn't bad."
缺點： "The crews have just been ok. There were maybe 2 that went above and beyond but the others are just ok. There is nothing outstanding about the service."
缺點： "We had several friends who made the same trip on other airlines and were not hassled about visas. We had all of the documentation that we were told to have by our friends and by travel agents... Emirates did not accept this and did not let us travel and refused to refund or change our tickets. Disappointment does not even begin to describe the emotion of losing this once in a lifetime opportunity."
缺點： "Boarding of gate A20 location in Dubai"
優點： "the attention, the comfort, the large amount and options of movies, shows, entertainment channels; the food was good. and most of all the smooth flight and experienced pilots"
優點： "Excellent service in flight and nice food"
優點： "Roomy and very comfortable A380 flight is great"
優點： "Very courteous flight attendants. I liked the fact that they came from several countries and looked like a strong, united team. I also enjoyed the great selection of movies, music, news, and TV shows. The space between the chairs is more generous than other airlines I used in the past."
缺點： "They can try harder to improve the food."
優點： "The food was much better than on the Board of BKK-Dubai, as well the kindness of the crew."
優點： "The service was excellent good legroom for flying economy."
優點： "Flight arrived on time."
缺點： "Boarding was unnecessarily chaotic."
缺點： "The entertainment system is old, not easy to use, and lacks features."
優點： "Yes everything was perfect"
缺點： "Everything including food was excellent"
缺點： "I was not notified, until I was already at JFK, about a 3hr50min delay in departure from JFK due to mechanical that happened in Istanbul many many hours before. Then the connecting flight at 11:15am IST/TLV was fully booked and I was booked only at 13:30 IST/TLV and therefore arrived more than 7 hours after my original schedule - due to a mechanical. According to IATA and international rules I am now due a full refund on my flight cost and will start proceedings against Turkish Airlines for this money. It was a nightmare for all the hours waiting. We also had to deplane in IST from the JFK flight on steps rather than into a gate!! Same with the TLV/IST flight. Terrible."
優點： "I like the crew , and new movies."
缺點： "I missed my flight"
優點： "Easy booking on Kayak! Good service overall."
缺點： "Seats were uncomfortable, it was really hot! Not enough air conditioners."
優點： "Variety of entertainment available"
缺點： "Same problem as the first segment (see above)"
優點： "Beautiful and clean plane. Great service. Excellent seats that become beds with sheets and full pillows and warm covers. The food selection is great and tasty."
缺點： "Nothing to complain about"
缺點： "Stanbul didn’t let my carrier go on board with me saying little big for cabin n lost that bag with my expensive handbags n jewels . Once I got Düsseldorf reported n they said no information regarding that bag in their system . I gave them the tag of that suitcase n waiting for it"
優點： "never go to turkey only few places are famous caz holiday but over all people are so selfish u can find the right place to eat or spend over night and all flight are always late when try to find out they always says on thier own language not even english we don’t care have missed my tow flight and couldn’t find anyone to talk as responeble person don’t got to turkey all pay ur money to some where better you can enjoy"
缺點： "never go to turkey only few places are famous caz holiday but over all people are so selfish u can find the right place to eat or spend over night and all flight are always late when try to find out they always says on thier own language not even english we don’t care have missed my tow flight and couldn’t find anyone to talk as responeble person don’t got to turkey all pay ur money to some where better you can enjoy"
缺點： "I have been told at the airport that I had an unconfirmed flight and was told that I could not travel to Istanbul. I am still at my departure city, in Chicago. I bought my tickets just like anybody would, go on the website, pick the flights and pay. But someone did not do their job correctly and did not correctly confirm my flight. I paid for this incompetence by missing Christmas and a business meeting. Do not think it will never happen to you, it is just a matter of time that this kind of bad service catches up to you. The system is so disconnected or careless that it can't even figure out I couldn't take the flight which it is is asking me a review for."
缺點： "Reaction of crew to passengers call needed improvement."
優點： "I bought a ticket for three persons: my wife, my daughtet and me. I am Nigerian, my daughter American, and my wife's Turkish. However, because of the diplomatic row between Turkey and the U.S., my daughter was refused entry into Turkey. Turkish airlines' policy was to refund the ticket of any American caught in this row. They said they will refund my one month old daughter's ticket. However, my wife and i will not receive a refund. We bought the three tickets together. Our ticket numbers ended in 235...51, 235...52, and 235...53. However, they will not refund our whole money by cancelling the ticket but only that of my daughter. So this is the question: Does Turkish airline want me to leave my one-month old baby in the U.S. and tavel with my wife to Turkey? What kind of parents will we be if we were to abandon our daughter to take a trip to Turkey. Even, the people in Turkish airlines will judge us evil parents, yet that was exactly the only option they gave us. Lose your daughter or lose your ticket money. They will not even just change our iternary or give us another destination we suggested without penalties which are almost 3/4 of our initial ticket price. They just made away with our money. You cannot say, 'We are cancelling tickets for American citizens' but make no exception for parents of infant citizens. This is the height of criminality. So, me and my family couldn't take the flight and lost $1500. We had to buy another ticket by airfloat to get to Georgia. But Turkish airlines refused to even contact us on the refund for my daughter. A truly criminal enterprise."
缺點： "They had a vague refund policy for Americans, forgetting that American infants can also have none-American parents who are as much victims in this as the American infant. For them to be myopic and keep repeating talking points of their refund policy is unfortunate to say the least."
優點： "Good service everywhere"
缺點： "I like everything"
優點： "Everything. Clean plane, cool cologne and lotion in spacious bathroom. Crew was super friendly, helpful and accommodating to us travelers w kids."
優點： "The experience was great."
缺點： "Everything was good the service, the staff was professional."
缺點： "I was happy with everything"
優點： "A much nicer 777 on this leg."
缺點： "The lounge at IST is overcrowded and lacks sufficient showering facilities. There was leftover food everywhere that the overworked staff tried, in vain, to keep up with."
優點： "Crew, food, beverages, and entertainment were very good."
缺點： "Flight from JFK was delayed, and as a result we've lost our luggage. Unfortunately, Turkish airlines has no delivery service at Kharkiv, which is absolutely inconvenient."
缺點： "terrible delays and little assistance in Warsaw from turkish airline desk"
優點： "Fine, short flight overall. Crew was good, airplane comfortable, and the boarding process was fine."
缺點： "I expected more substantial dinner; perhaps because the one in the Venice-Istanbul flight was. The latter flight got beef/pasta choice, whereas the former one a tuna-fish sandwich."
優點： "More leg room at my seat and crew was great"
優點： "Best flight crews and food I know of"
缺點： "Bad service at boarding. Agent receiving boarding passes demanded we have a visa or letter of invitation that is not required for our destination."
優點： "Great experience for my first international flight."
缺點： "Business class seat was flat but slanted."
缺點： "Congested, the cabin crew did not give enough water. Did not walk cabin often enough m."
缺點： "car seat not wrapped in plastic bag so I lost my cushions on the seat. Now my child can no longer use it."
缺點： "Turkish Airlines did not transfer my bag. I am still waiting to find out if it has been routed to MLX."
優點： "Food was tasty and fresh but staff cold and aloof"
優點： "Had REAL silverware and great food. Also great customer service via the flight attendents. THANK YOU!"
優點： "Entertainment System, Food"
缺點： "Leg Space, Airplane Space, Staff, 1 Hour Delay for no reason"
優點： "good entertainment system good legroom new airplane"
缺點： "lowered the food standards compared to previous flights flight was late"
優點： "The staff was courteous and helpful"
缺點： "The air temperature was warm and the food was not good. The choices were not available. I just ate bread and butter."
優點： "The crew was nice."
缺點： "We were in the plane over Istanbul airport for more than half an hour because we did not have the permission to land. That put a lot a pressure on us because we had less than 20 minutes to catch our connecting flight to US."
缺點： "There were issues with the entertainment system. It had to be restarted by the crew a number of times and lots of people didn't have fully functioning entertainment for the flight."
優點： "The meals was good"
優點： "Service is excellent. Ground support was okay, not overly friendly."
缺點： "Istanbul airport has too many people not a lot of place to sit and rest. Very difficult to use the internet."
缺點： "Canceled flight"
優點： "On board entertainment."
缺點： "Customer Service. They cancelled my flight in the middle of my vacation and just sent me an email moving my flights to next day. Unacceptable!!! I paid for it 4 months in advance. One cannot change my arrival from Sunday night to Monday night. Called Customer Service 20+ times to have it fixed. They are all outsourced incompetent and unprepared. Good planes overall, but horrible customer service. I will never fly Turkish again. I prefer to pay more and have decent customer service and no flights cancellations in the middle of my vacation."
優點： "Crew were lovely. I did request a window seat at check in and the clerk said she had done it, however I was stuck in the middle of two people 16J so it was a very uncomfortable flight."
缺點： "Two babies screened the whole way to Los Angeles I was ready to kill them. Babies on long haul flights should be strapped to the wings. it was ridiculous/annoying. No vegetarian option on the flight to LA which would have been nice. However the food is really good and I loved the eggs for breakfast."
缺點： "My seat was terribly uncomfortable. The airplane temprature was really low that it made me so sick. I had a missing luggage where i did not hear any updates from Turkish Airlines for 5 days. I ALWAYS fly Turkish Airline internationally when going to Turkey. But after my last experience, i am not so sure"
優點： "Nice onboard entertainment system"
缺點： "Extremely rude flight attendants. Did not care at all for customer service. Do not expect western standard service ! Service is 3rd world."
優點： "Very professional airline"
缺點： "The Tray table on my seat on Istanbul - Cairo (16A) was broken I could not eat my meal without two cushions ,in order to replace the table!"
優點： "Food is phenomenal . Seat are so much more comfortable then delta, and I fly a lot overseas , where flights are 8h minimum , so it is a very important factor. Flight departed and arrived exacted at time schedule, and of course not to mention that the prices are good for their flights"
缺點： "The only thing I would say that it could be improved is that they leave you food tray on your laps for a lot longer that needed."
優點： "zero customer services and i will never fly with this airlines again"
缺點： "zero customer services, rude . and i will never fly with this airlines again"
優點： "We were very satisfied with the service and friendliness we will dfinitely look up turkish airlines on the future."
缺點： "When arrived at the airport 2 hours earlier than departure. When it came time to board, they told us there was a delay due to weather conditions. I researched the weather and found that there was nothing wrong with the weather that day, it was a calm sunny day, nor did any other airline delay flights due to weather conditions. Then when they finally let us board, we took off and arrived over Turkey, spending another hour or so hovering over the airport due to what they said was traffic of other airlines waiting to land. Again after doing some research found that no other airline was delayed due to traffic. Well by the time we landed, our layover flight took off. We were forced to stay the night without any options of leaving that day, forced to pay for the visas to get out of the airport which we figured, if you wanted to stay in turkey on your own, you could buy a visa online for €15 but there at the airport they were charging up to €75 per person. You would think that I wouldn't have to pay since it wasn't my fault nor my decision to stay in turkey, well I did have to pay for that as well. All in all, it was just a horrible experience, I saw a handicap man being mistreated from the beginning of our arrival and surprised they allow that type of behavior there. Never flying with this airline again!!!!"
優點： "I loved the flight attendants, they were super sweet to us, specially our daughter"
缺點： "There is not free wifi!"
優點： "Boarding was efficient and the crew were nice."
缺點： "the seating is horrible. it was the tightest seating I've ever experienced."
優點： "Crew is excellent, polite and personal!"
缺點： "Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good."
優點： "A flight was delayed due to weather conditions and we had to sit in the plane for almost an hour, BUT information sharing from the Capitan was sufficient and on-time. Very good job from pilots. Leg room in economy - I was positively surprised, very decent leg room! Thank you for providing it."
缺點： "I flew economy and all was good and appropriate to the level."
優點： "I was sorted on Row 3 and the drapes kept hitting the back of my head."
缺點： "Move the drapes a few more inches back."
優點： "Fantastic gate agents!"
缺點： "The food was terrible."
缺點： "Staff rude and short"
優點： "Pleasant flight"
缺點： "We were delayed & missed our connection"
缺點： "This return flight was much better than the flight going to Amsterdam. I believe the biggest factor was the type of aircraft. The old 747 just didn't meet expectations. The newer 777 on the way back was much more comfortable, with better amenities."
優點： "Cabin facilities"
缺點： "They didn’t bring one of my bags"
缺點： "We had 4 hour delay causing a stop over at 3am. So yeah"
優點： "Comfortable seat, friendly crew. Crew were conscious of recycling which I like a lot as there is so much waste on flight. Anything we can do to reduce waste is very welcome."
缺點： "Food wasn't very appetizing, pasta didn't have much flavor and I don't eat red meat so the other choice wasn't an option for me."
優點： "Just the cabin crew being nice"
缺點： "Punctuality KLM is always late"
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
優點： "The crew was very nice"
缺點： "Uncomfortable seat but it’s only a 1 hour flight so not a big deal."
缺點： "Faultless handling of weather delay, causing missed connection and flight transfer. A well oiled machine, thank you."
優點： "Friendly staff, great service on board. Way better value and service compared to the tacky Irish competition flying the route. Delta all the way"
優點： "Smooth flight."
缺點： "Seat a little cramped."
優點： "Boarding agent extra effort to improve my seating!"
缺點： "Food amount less than expected."
缺點： "Flight canceled, poor communication from the airline to the passengers. Møre than 5 hrs delay"
缺點： "Trouble checking in regarding a visa issue?.. no other trouble at the other airports.."
優點： "Nothing to mention"
缺點： "Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!"
優點： "short, sweet and to the point. 1+ hour flight is usually an easy hop."
優點： "Nice crew pilot food and beverage"
缺點： "No wifi"
缺點： "Our lougage did not arrive"
缺點： "Still waiting to board after missing this connection had to be booked on another airline"
優點： "Shirt flight but well catered, boarding was efficient and quick."
缺點： "Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside"
優點： "The attention and service!! Excellent. It was my birthday and KLM the head purser surprised me with 2 bottles of bubbles and a handwritten birthday card KlM and the crew of this flight thank you very much !"
缺點： "Nothing to say"
優點： "Everything was great! Crew incredible. They acknowledged my wife’s birthday and made her feel special. Food was ultra salubrious. Loved the big screen monitor."
缺點： "No complaints about anything."
優點： "Great on board service from a very professional crew."
缺點： "Can't think of a thing."
優點： "Short flight with good communication."
缺點： "Nil to complain."
優點： "Absolutely nothing!"
缺點： "the connection flights was the worse! The gate was changed in Amsterdam 3 times! From D82 to C6 and then to C11. The distance between B82 and C was 20-30 minutes walk. No rushing was needed though, the flight was delayed for 1:30h and after we all boarded a further delay was announced. I will never fly with KLM."
優點： "Due to lightening bolt strike our pre-Y2K era plane got switched out with a newer plane with modern media delivery at the seats."
缺點： "This caused a two hour delay in boarding and another 30 minutes on the JFK T4 tarmac. Same crappy headphones so it wasn’t the"
缺點： "Bit cramped for space"
優點： "In flight food was enjoyable"
優點： "Service impeccable!"
缺點： "They have one line of executive class after the kitchen and toilet, is very noisy."
優點： "Pretty basic one hour flight so there's not much to complain about or praise about. I got some sleep which was good."
缺點： "The crew had their general Dutch aloofness on form. Chatted to one of the stewardesses in Dutch up until she saw I had a British passport then she decided she could only speak English to me."
缺點： "Tiny old cramped plane."
優點： "Flight was on time and quick and comfortable"
優點： "Easy boarding, plenty of room"
優點： "The sandwiches were simple yet just the right touch, on all four flights."
缺點： "old plane, tight and uncomfortable"
優點： "The very dirty plane was cleaned at Dar-es-salaam and became less dirty. The pilot kept us updated periodically through the flight. The flight attendants were very pleasant."
缺點： "The plane was very dirty when we landed in Dar-es-salaam. The plane did get cleaned a little bit in Dar-es-salaam however I was still missing a pillow and blanket which I had to actively seek out. Seating was not very comfortable as there was a box attached to the leg of the seat in front of me, making it necessary to keep my feet at an uncomfortable angle through the long flight. I did not enjoy the food."
缺點： "Not only was there free food but they tried to sell you a bunch of stuff. Not a moments piece."
缺點： "Flight delayed, had to take two more flights and was a four hour trip turned into a 12 hour, 4 countries trip"
優點： "Night flight so no entertainment allowed sleeping"
缺點： "Kosher food could be improved"
優點： "Comfortable flight to Amsterdam for vacation in UK. More meals than expected. Also wasn't expecting some of the comforts offered to "regular" class seats like eye masks, ear plugs, pillows and blankets. It was an overnight flight, so maybe that should have been expected, but I don't think we had those 4 years ago when traveling overseas."
缺點： "Nothing. This is filler text to meet min characters."
優點： "Flight attendants tried their best given what they had to work with."
缺點： "They can not retire these old Boeing 747's soon enough. Due to mechanical problems, our flight arrived at LAXfour and a half hours late and further problems with the cargo door caused an additional one hour delay of our take off."
優點： "Excellent service, excellent food."
優點： "It was very comfortable"
缺點： "The crew was great"
優點： "I liked the leg room, I liked the customer service of the crew, smooth flight."
缺點： "Both ways up and down I struggled with over-head luggage space. We were allowed a cabin bag and a small hand-bag in the flight but as we were among the last half of the passengers to board the flight we couldn't find anywhere to keep our luggage and the crew had to take them away from us to store them somewhere at the back far away from our seats. As a result we had to wait until all the passengers got off the plane to get back our luggage and we were the last two passengers to get off. Unpleasant!"