Should have minimum comfortable clearance in between two row of seating. It is very difficult to sit on the economic zone as space is very limited.
A bigger plane would’ve been perfect 787 or A380 but 777 is tight
Smooth trip with excellent service.
The trip was on time and the service was excellent.
缺點： "Only one person in the three row and that was really great flight"
優點： "服務員態度很差 服務過程總感覺在趕時間想早點休息詢問個問題也只顧著儘快打發 非常不滿意"
缺點： "— Better Seat assignments , —Boarding pass issuer must know well —how to take care — seat & boarding assignments , —Food with some standards (at least to match with other airlines , at least 3 choices) — On time food serve — Crew must care the requests/needs (at least to respond timely"
缺點： "Nice flight . I felt really comfortable . Emirates is one of my favorite business classes ."
優點： "Everything was good and easy"
優點： "Seats comfortable. Entertainment was extensive. Food was good!"
缺點： "Landing was rough!"
缺點： "Emirates has great service and food. Highly recommend if you can handle a Dubai layover"
優點： "Flight crew were excellent."
優點： "cheuk in 快！吾使等太耐！"
優點： "Boarding and Crew are excellent toilets are clean Gluten Free meals are available, that's a big plus"
缺點： "Lots of movies to choose from however I felt the choices were similar in a way! ( Example: you'll find the Drama movies are almost the same as the Romantic movies or the Comedy movies)"
優點： "General flight was good. Loved the food."
缺點： "Beeing more than an hour delayed"
優點： "All on schedule, very comfortable flight. Emirates should abandon the 777, A380 make the flight much better!"
缺點： "Flight is not clean,I was given non veg food instead of veg saying there is shortage of vegetarian food packs, what if I’m a pure vegetarian? Should I stay hungry? Also they took a very long time to serve the food, be it breakfast, snack or dinner.Each time I ask for something the answer has been always da same ‘’ we are sorry we don’t have that’’ Due to worst possible seat so far I have asked for an extra pillow and as expected they don’t have."
缺點： "Noise at the back of business Entertainment system did not work properly"
缺點： "後面有保留組員座位 建議可圍起來 以免不停的乘客來坐 一開始可阻止到後來惡意人得逞 很不公平 我們全程坐自己位置看了很厭惡 既然不聽勸阻 那建議乾脆禁制"
缺點： "選至前面座位 但組員把兩大一小特別調到中間四位位置 左邊也有兩個壞小孩 全程吵鬧不堪負荷 分散開就算了但集中附近乘客情何以堪"
優點： "The entertainment system is good"
缺點： "The crew was poor. Didn’t appreciate when requested toilet paper in the toilet, as there was none. Ask for a snack as no food until 5hrs into the flight, crew were impolite and rude. The crew gathered in the gallery and chat among themselves. Very annoyed if you interrupted them, asking for a water."
優點： "Great customer service"
優點： "The flight was incredibly comfortable, and Emirates reputation is well warranted. Service was impeccable and food was great. Seats were great, especially in business."
缺點： "Overall business class was great, however I didn’t like the placement of the remote at my left shoulder. I hit rabdom buttons a few times and it changed the channels and I would have to re-search for the movie I was watching. Everything else was absolutely perfect."
優點： "The food was pretty good and the one ICE video center that was working offered a ton to watch."
缺點： "On a 13-hour flight, the video center is your main source of not losing your mind. Truly disappointing when you pay for the extra leg room in an exit row and you can’t watch any videos. Unfortunately, the ICE video center was broken on the way to Dubai also. In addition, the flight crew lets people stand around in front of you which reduces the extra leg room you pay a hefty price for. What’s the point of charging over $700 for this added “luxury” on each of your flights from JFK to Male, Maldives when you can’t use it. Emirates is nice, but didn’t reach the expectations they set."
優點： "Nothing special in this trip."
缺點： "Flight delayed so much, food was okay, fork"
優點： "Liked the Legroom in the Aircraft. Very roomy and nice Recline Chair. Food was O.K."
缺點： "My 1 Bag was open. Lost few items. Not satisfied the luggage was handled by the crew. Overall Dissatisfied due to Bag was received in open condition. @ Amdavad Airport found issue by Crew but didn't take good care of it."
優點： "Good leg-room."
缺點： "Crew do not seem to be attentive."
缺點： "My entertainment system was not working and the crew wasn’t very helpful about it."
優點： "Very Kind"
缺點： "My seat assignment"
缺點： "在葡萄牙跟杜拜的登機時間較晚開放，在機票上寫的最晚登機時間時，實際上還有很多旅客還在排隊等候。 777機上娛樂的電影無法選擇字幕，很多電影因此都無法好好的觀看。"
優點： "Good inflight entertainment"
缺點： "Inflight service perfunctory Food of adequate standard Both used to be much better on Emirates"
優點： "A380 is a great airplane. More specs for legs. Comfortable seats. Good choice of movies (different languages). Great crew"
缺點： "Meal was good but I had more from Emirates. It was night flight and light worked within the flight."
優點： "excellent services thanks"
缺點： "services provided to impaired handicap persons ,need improvement thanks"
缺點： "上半年前坐同一航班用餐時要求喝bitter lemon汽水，服務員很热情的去找給我們。今次作同样要求，两个航班的服務员皆说沒有"
優點： "The seat was comfortable."
缺點： "I wasn't offered any refreshments upon boarding and had to locate an attendant just to receive service. Although I normally order the low cholesterol meal I asked the attendant to provide with its contents before serving so that I could decide whether to choose from the menu. Twenty minutes later the low cholesterol plate was served and not once was I offered the opportunity to make a selection of my own choosing."
優點： "the attention, the comfort, the large amount and options of movies, shows, entertainment channels; the food was good. and most of all the smooth flight and experienced pilots"
優點： "The crew were excellent, very helpful and friendly. The most friendly crew I have flown with. Qantas could learn something from Emirates."
優點： "Service, comfort"
缺點： "Too much costly for a Tuesday flight. But rest all good"
優點： "Inflight service was good."
缺點： "Boarding was really poor. It need to be systematic. Lot of confusion and announcement was hard to hear."
優點： "The crew, overall were very alloof and disengaged. Rarely did we hear "your welcome" after saying thank you. We were made to feel as if we were interrupting their real work."
缺點： "The crew needs to remember that how consumers feel is almost as important as price. There are other choices that for air travel. It's costs nothing to smile, or to say your welcome."
What an awful experience flying Turkish Airlines from Istanbul to Miami. The crew were rude, unresponsive, and my food was raw and cold. I did not even eat in business class. I will not be flying Turkish Airlines again.
The flight was delayed, didn’t hear any explanations or apologies. The snacks were bad or expired, the entertainment was poor, not a lot of options on the screen for kids and no games
Boarding by bus both time is tiring for me at age of73.getting down from plane is also tiring
I had overall great experience.
優點： "Crew was amazing, very attentive to our needs flying with an infant."
缺點： "Boarding process"
缺點： "Maby beter orhanisarion to printimg thicket fot baggess"
優點： "The crew was good. The seats were not comfortable."
缺點： "food could have been better."
缺點： "Luggage handling could be a lot better. Two out of four of my bags were damaged beyond repair"
優點： "I love the food and the movies"
優點： "Good crew. Clean"
缺點： "A little late"
優點： "Food was excellent. The built in entertainment from movies to games was amazing! It saves you space from having to pack a bunch of electronics."
缺點： "I always enjoy a window seat but the people next to me didn't get up at all! So I was stuck sitting and didn't have a chance to stretch my legs. Not the airlines fault of course. If you put your seat back a little, it just pushes your knees farther forward."
缺點： "Same problem as the first segment (see above)"
優點： "Food was great so was service"
缺點： "All was good"
缺點： "I missed my connection in Istanbul and got delayed until the next day. Because I’m a US citizen they couldn’t offer me a hotel room because US citizens can’t get visas there."
優點： "Low engine noise and vibrations. Temperatures were comfortable"
缺點： "The Turkish Government would not let me into the country to take these flights. I do not know whether I will get a refund."
缺點： "The people at the counter for boarding were not really friendly. the plane was dirty and in my opinion old. It made a lot of noice."
缺點： "Not enough movie varities."
優點： "Food was good on both flights."
缺點： "Seating was terrible. We were in the 2nd row of the normal seats on the right side of the plane. The space between the rows of seats was much to tight, so I had to turn my legs to the side to fit into the space. I am 6'. However, I noticed that the row across from me had about 4" inches of additional space so I am thinking that the row I was on was set in error. This needs to be fixed. Also, they were much to late in turning on the air conditioning as we loaded and waited for takeoff."
優點： "The customer service was top notch!"
缺點： "Could have used a few more air conditioning vents"
優點： "Flight left on time. Crew was friendly and was multilingual. Entertainment on our personal monitors was good."
缺點： "Overall it was a good flight but since I was not familiar Turkish Air, there were some glitches. Although I'm not wheelchair bound, I have great difficulty walking distances with fear of falling. I was never offered some assistance by the Houston airport or the airline at this point. The seating on the plane is difficult to maneuver for a disabled person. The flight was OK except for cramped spaces. The flight left on time and that was good considering Houston had just gone through the hurricane."
優點： "On both flights: -Friendly crew -Flights left and arrived on time -Clean cabin"
缺點： "On both flights: -Cabin was a little too warm, don't like that you can't control temperature at your seat -Only 3 rounds of beverages were served for a 9.5 and 10.5 hour flights- that is less than one drink per every 3 hours and I was very thirsty. It is annoying to have to get up to ask for additional beverages. - Good was ok overall, but better on Istanbul to Boston than Boston to Istanbul"
優點： "A much nicer 777 on this leg."
缺點： "The lounge at IST is overcrowded and lacks sufficient showering facilities. There was leftover food everywhere that the overworked staff tried, in vain, to keep up with."
優點： "Good was pretty good. Most crew members were friendly."
缺點： "We were over 2 hours delayed leaving and didn't really get much of an update form the captains about progress during the delay or how the delay impacted our estimated arrival time."
優點： "Many movies to watch. There are news channels like CNN to keep you updated with what las happening in the world."
缺點： "We had a connection at Istanbul. No laptop or notebook was allowed. A small portable charger to my iPhone was confisticated even thought it is smaller than my iPhone. Turkish TSA seemed a little confused with what to confisticate. They almost took away my portable shaver too. There were 4 little kids running around aisle during the flight forcing me to watch movies instead of sleep crossing the Atlantic Ocean."
優點： "Great experience for my first international flight."
優點： "Very organized and efficient."
優點： "Great choice of entertainment, food relatively good for plane food."
缺點： "Crew was fine but not as friendly or cheerful as I'm used to flight attendants being. The leg room was pretty poor on this particular plane, there wasn't even space to put a small bag under the seat in front of me."
優點： "It was my first time flying with Turkish airlines. I was surprised that economy class was treated like first class in other airlines. I felt like a queen! The food was just unbelievably good (usually I'm not excited about food on planes). I can't imagine what experience you get in actual first class then. Great job! Please, never change it!"
缺點： "The boarding starts an hour before departure. It's overkill. But if it makes you do your job the way you do, that's awesome."
優點： "Excellent customer service"
缺點： "Excellent flight"
優點： "Operativity, cleaning, food,"
優點： "Good food and service"
缺點： "Boarding very disorganized. Messy."
缺點： "cramped seats, service by crew members, overall quality of food"
優點： "The steward went out of his way to accommodate my special dietary request"
優點： "The crew bumber was short fot the full flight. The food used to be better in THY."
優點： "The food was excellent (dinner and breakfast). The service was also exceptional."
缺點： "Nothing...great flight and great crew."
優點： "The ride was comfortable and smooth. I loved the Turkish Air lounge in Istanbul and also the movie screen was easy to use, although there was a problem with the screen on my flight from Istanbul to Hong Kong."
缺點： "The food was good but some of the appetizers were not that good. The red wine was not so good, tasted cheap."
優點： "Everyone was so sweet and they gave out eye masks which where super helpful. I was more comfortable on this flight then any other."
缺點： "It took a long time to board."
優點： "Flight attendants were so kind, timely, tried to answer my questions to the best of their ability, and courteous."
缺點： "I wish economy had bigger seats, gave out bigger pillows, had more leg room, and had more room to shift seat backwards to sleep."
優點： "very nice flight."
缺點： "The vegetarian dish could not be arranged in this case, although it was totally the fault of the third party website"
優點： "Crew nice, seats ok"
缺點： "Dirty! in seat pockets had trash on two flight in both my seat and wives seat. The tvs in the seats were filthy, hazy, smudgy. Just didn't look like they clean well in between flights"
優點： "I was able 3 soccer games live during the flight. Food was also very good."
優點： "Nice onboard entertainment system"
缺點： "Extremely rude flight attendants. Did not care at all for customer service. Do not expect western standard service ! Service is 3rd world."
優點： "Very Modern plane, good seats an entertainment system, reactive crew."
缺點： "No problems"
優點： "food and entertainment"
缺點： "Couldn't find the reclining in seats"
優點： "Nothing to rave about"
缺點： "Long bus ride in Turkey from gate to plane. Istanbul airport felt uninspired."
優點： "Nice crew, clean seats, good food..."
缺點： "TERRIBLE customer service, barely spoke English over the pho ne. Bought the tickets on April 1 and immediately called to make a reservation for my dog. They made the reservation. Couldn't answer regulations for transporting pets, had to dig up rules and regulations online myself. Made a reservation the same day for the dog and they never sent a confirmation. Went to their office at Pearson and they had no clue as well. Two days before the flight they called to tell me my dog can't fly due to unknown reasons and created a MAJOR nightmare. I paid $400 for papers and cage for the dog only. Very very unprofessional and will NEVER fly with Turkish Airlines again!!!"
優點： "Nice entertainment, nice services, very kind service crew"
缺點： "Everything was so good i can't say; i didn't like something"
缺點： "Baggage handling was rough. Dented one new bag and broke the buckle on another."