優點： "Flight was typical."
缺點： "No direction for the connecting flight and no help to understand the connecting flights."
優點： "33" seats"
優點： "The seat was very spacious"
缺點： "More space to put things"
優點： "The crew was attentive and service was excellent."
缺點： "At check-in counter in MNL, the JAL agent mistakenly told me that I don't need to claim my bag and re-check at DFW before heading to final destination MEM. Food wasn't as good as previous JAL flights earlier this year and last year. That said, it's still better than other airlines."
缺點： "I needed to change the date of the flight and JAL refused to change it. that sort of made it a bad flight since I couldn't take it."
缺點： "JAL LAX Ground staff. Not helpful."
優點： "Crew members are extremely friendly and the seat has more leg room."
缺點： "in flight entertainment can add more movie and TV shows."
缺點： "The food and drinks were sub-par"
優點： "I like the guy who’s checking me in he’s very kind."
優點： "Service was very goood"
缺點： "Food was not great and entertainment was average"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "Nothing to note"
缺點： "Food, could not check in online or preselect seats. Could not upgrade to business class"
優點： "The flight attendants were very attentive and polite, seats are some of the most comfortable of any airline I've flown (particularly compared to the US domestics), and entertainment is solid (although the English movie selection was not that large). I would definitely recommend JAL to others."
缺點： "The food was not to my liking (i.e., all Japanese style, but not necessarily types that appeal more to Westerners) but it was palatable."
優點： "The flight from Chicago to Tokyo was delayed, which made me worried that I would miss the connection to Taipei. I was very happy to discover that an airline staff person was waiting for me when I got off the plane, having already changed me to another Taipei flight. She explained things and guided me to the right place. She was able to walk amazingly fast for a woman wearing high heels!"
優點： "Quick efficient boarding. Smooth flight."
優點： "服務 電影 雪糕"
優點： "Longer leg room and clean ambience coupled with very friendly flight attendent makes this trip a wonderful experience"
優點： "Space between the seats."
缺點： "Color of the seats."
優點： "This was my first time to travel with JAL. They take excellent care of all of their passengers. The flights did not seem to be as long as they were. I was very comfortable."
優點： "Service was excellent!"
缺點： "It was a great flight!"
優點： "Very friendly crew!"
優點： "The crew, the flight, the pilot to cabin communications, the food, USB hookup, and the movie selection was amazing. I am so happy that I flew Japan Airlines on my return trip. I would highly recommend them for your travels."
缺點： "My original flight was late and pushed my entire schedule back. I had 15 minutes to deplane and get to my connecting flight. This caused a lot of stress on me however, the Japan airlones Crew escorted me (we ran as fast as we could) to my next flight so that I wouldn’t miss it. I boarded with 1 minute to spare which is way too close for my comfort."
優點： "Met a very nice Taiwanese sitting next to me. We spoke the entire trip."
優點： "Business class seat was good."
缺點： "Temperature was kept too hot to sleep comfortably. Service a little slow. It took almost 3 hours to finish the first meal."
優點： "Still, love JAL's customer service from the cabin crew. The flight attendants are always friendly, courteous and professional. They do a great job of meeting and exceeding passengers expectations"
缺點： "The cabin area was extremely warm; at one point, I had to take out the safety card and fan myself. There was no explanation why the approximately 5-hour flight was uncomfortably warm. During the flight, I woke up from a sound sleep because of the heat in the cabin."
優點： "Nice and quick flight, had a free space next to me on plane"
優點： "The crew was always super polite and looked very professional and overall just great. The food was delicious, though the portions are small haha. I had my time behind and I was super late to boarding but the crew came looking for me and they were super nice. Definitely recommend them. Miles better than China Airlines and any of the USA based airlines too. The movie selection was pretty good and the seats were roomy and comfortable."
優點： "Once again the service from the flight attendants was perfect."
優點： "super comfortable seats, great food, huge monitor, non stop service for the 13 hours plus JFK-hnd new flight"
缺點： "Aisle seats not very private, remote control not intuitive to use"
缺點： "Leg room"
缺點： "Flight Delayed for almost an hour Luggage got delayed in Japan not received in VN till 2 days later Small seat -uncomfortable"
優點： "Always on time"
缺點： "No clue when it's boarding time and no announcement"
優點： "Clean aircraft. More space between seats. Pleasant, eager to please cabin crew. Good movie choices."
缺點： "The food was no better than any other airplane food."
優點： "I like everything about my flight"
缺點： "There was nothing to dislike"
優點： "JAL 787 Coach Product is better than AA Coach 777 product. Wider Coach seats. 787 aircraft is more comfortable overall (less noisy, higher humidity, higher pressure) resulting in a better experience after my travel."
缺點： "Meals are not fantastic; they never seem to be in coach. Much of the entertainment seemed similar to what was on the same aircraft when I traveled three months earlier."
優點： "Clean and very good service."
優點： "Comfortable and spacious for economy class. Very helpful staff."
缺點： "If I have to be picky the movie selection didn't seem great."
優點： "The flight was great! Premium Economy on JAL is worth the price. The leg rest was a huge perk and luckily nobody was sitting next to me so it felt extra roomy!"
缺點： "The entertainment selection wasn't as robust as other flights. I had to make sure and "save" things for the flight back so I wasn't bored. I always pack a book or game along the way, so it really wasn't that much of an issue."
優點： "Flight attendants and ticket agents were very nice and helpful."
優點： "I like the service of the Crew (very courteous, The Movies are new and my first time to view them, and the temperature and smell of the airplane is just right. Keep it up!"
缺點： "Food so-so boxed ramen very poor bottom of the seat after 5-6 hours very hard and uncomfortable"
優點： "Service was excellent."
缺點： "Seat felt stiff but felt well rested after flight"
優點： "Service & seats are great."
缺點： "The connections were a bit late, making the long trip longer!"
缺點： "I ordered Hindu vegeterian meal while coming to Chicago on phone with Japan Airline I got Asian veg food"
優點： "Great movie selection, food was decent, good beverage service, good temperature in the cabin, good leg room"
優點： "the flight attendants were fantastic"
優點： "on time"
優點： "It’s been a while since I have flown United, but I was pleasantly surprised by how great the crew on both of my flights were. I flew basic economy and was treated better and had as much leg room as with “upgraded service” from another carrier with an American name. After this experience I’ll go out of my way to book on United. Thanks"
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
優點： "Crew was good"
缺點： "Bad baggage claim info"
優點： "Super fast, easy overnight flight. They kept the announcements short to allow us to sleep."
缺點： "Not as comfy as some planes I’ve been on, and no TVs but they did have WiFi available."
優點： "Nice and clean than past old metal."
缺點： "Close captioning or English subtitling didn’t work with the app."
優點： "Crew was great seats are small"
缺點： "Bigger seats! Very good overall"
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
缺點： "Sits not suitable for long distance travel"
缺點： "Rudest employees ever and a serious incident. Never flying United again"
缺點： "In flight entertainment was a phone/tablet holder in the headrest. This would have been okay except it required to have the United app installed on the devices which my kids did not have set up. The seats were tight and uncomfortable, plus the flight was completely full."
優點： "Haven't flown United, now we remember why. Paid extra for comfort and the seats we had were actually more cramped than those around our seating. A long trip with no food, unless you want to pay more than a high end restaurant in Maui. No entertainment made a long, uncomfortable flight unbearable."
優點： "Beautiful view"
缺點： "One of our bags didn’t make it. We dropped them off together. We still don’t have the missing luggage."
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
缺點： "Old plane, very hot cabin, no WiFi, no food, entertainment system would freeze and was glitchy. Awful airline now. Very disappointing."
優點： "THEY WERE VERY CAUTIOUS ABOUT LEAVING ON TIME"
缺點： "coshared flight UA and AC always have issues with printing boarding passes and online check in"
優點： "Seats were comfortable, we were in first class. United provided a good selection of recent movies."
缺點： "United stewardesses have little to no interest in their duties. Questions were clearly an annoyance to them. The leg of flight from Denver to Des Moines was very uncomfortable, seats much to tigh, no leg room. Gate staff in Denver were exceptional. United needs to revisit their time for loading. We preloaded, I had a broken leg, I was traveling with a special needs woman. We just reached our seats when other passengers were prodding us to sit so they could board no time to settle. Not impressed"
優點： "Check in excellent, staff at airport very professional."
缺點： "No negative issues"
優點： "Customer svc was able assist us so we can all sit together since our original seats we were all separate."
優點： "fast take off and good service."
優點： "Staff was very good at their jobs/duties."
缺點： "Seats were very uncomfortable and cramped."
優點： "Sexy eyes on that one"
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
優點： "Overall good, timely flight."
缺點： "United app, with the entertainment options did not work on any of our Android devices. App was up to date, frustrating."
缺點： "Paying for TV when first flight let Us watch app on our iPad for free. Also - lackluster food choices."
優點： "Enjoyed watching DIRECTV and sleeping"
優點： "Almost nothing"
缺點： "This was a terrible flight. Entertainment system would not go off, no crew attention, we had 2 young kids and they could not sleep with the flashing TV in front of their eyes. Crew did not have the technical chops to even reset the system or try to. To add to the misery, we were seated in the last row where seats won't recline. If after flying 200k miles on United, I get this, I don't know what's worse! Very poor experience on United. Will just donate my miles."
缺點： "No food is lame"
優點： "Nice new plane. Very clean. Decent room in economy plus. On board food is expensive but tastes ok. Free soft drinks served a couple of times during the flight (4.5 hours)"
缺點： "No in seat screen for movies. Only if you had your own personal device e.g. iPad. Also access was not working consistently across the plane. Was told that only a certain a certain number of seats could access the in flight entertainment system at one time and "to keep trying" and "hopefully someone will drop off soon". In the end they acknowledged the issue and told all passengers to go online for compensation which they honored immediately."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "Spacious seating with no one next to me"
缺點： "No entertainment"
優點： "Early arrival"
缺點： "Waiting for docking spot."
優點： "Economy Plus saves a bit New plane"
缺點： "VERY narrow seats Stupid buttons in the arm rest, constant beeping from people pushing them by mistake"
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
缺點： "The United agent at the gate in Maui was terribly rude. She didn't even acknowledge that I was waiting in line to be helped for about 5 minutes. She went on the plane to check something for me and didn't return until 10 minutes later. When she came back to the counter, where I was still waiting, she started to talk to her coworker about chocolate and how great the crew was. She then turned to me and said, "can I help you?" She didn't even remember that she was in the middle of helping me! When I reminded her she was like "oh that's right" but didn't even apologize. The flight was delayed 2 hours which was pretty annoying too."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "Lights were dimmed in the cabin"
缺點： "So many things. My complaints wouldn't change this company's plans. It's clear what United values"
優點： "Movies on personal device"
優點： "The seats we're ok"
缺點： "Delayed, bad service, bad boarding technique, bad cabin crew, and when we landed we spent another 30min taxiing and sitting. My connector flight was delayed two hours and by time I got to San Diego my rental car company was already closed."
優點： "The seats in first class were ok, not wonderful. Too expensive for only 'okay'."
缺點： "AFTER boarding, you endeavored to remove 41 passengers. Only interaction was through an overwhelmed flight attendant, who barely spoke english. Was an experience that eroded confidence in safety, something one would imagine from a third world airline. Unacceptable. No direction. Only instruction was to call United."
缺點： "I came up with some pretty bad bruising on my stomach from the seat belt during the landing."
缺點： "I sat next to someone who basically took up half my seat which is the most uncomfortable way to spend a redeye. And an eight dollar fee for DirecTV is the silliest thing I've ever heard of for a 6 hour flight."
優點： "Boarding was organized. When we wanted to check in our cabin baggage afraid that the overhead bins may be full by the time we board, we were properly guided that there is ample space, so there was no need to check them in. This saved us waiting time at LAX."
缺點： "We were not allowed to do online check-in because of codeshare, which was not very convenient."
優點： "An eighty-five mile an hour tailwind got us from Los Angeles to Denver twenty-five minutes early. At LAX, our departure gate was only three gates from the arrival gate of our connecting flight, so no long trek through LAX. Seats on our 737-900 were tight and didn't recline far but, hey, United is the Wal-Mart of modern air travel. What do you expect?!"
缺點： "Business class needs better seats for a 6 hour flight"
缺點： "Very uncomfortable seats"