優點： "Crew amazing."
缺點： "Food variety should be increased."
缺點： "Better room in leg and width. Hotter food and tastier."
缺點： "3 hours delay for a flight of 1 h 45 min"
優點： "seat very comfortable"
缺點： "food and inflight entertaitment with very few choices are very poor - flight attendant always on the PA for meaningless message in 3 languages"
優點： "Cathay pacific is the best airline"
優點： "Every thing good expept passengers around me"
缺點： "Most passengers around me are a lot of Indian They are noises and the have kid, the kid crying all the time.This is is long flight amost 17 hours I can not sleep"
優點： "Reverse herringbone seating is always one of my business class seating favorites. The crew was quick and efficient. We arrived on time for both the outgoing and return flights."
缺點： "Food was lacking. Our outgoing flight had much better food than our return. For example, they provided two or three snack options on the outgoing flight. They only had an asian soup for our return. Since we left at 1:00 am, I slept through the dinner and woke up about six hours later quite hungry."
缺點： "Left on first leg trip from NY to HK. 23 kg/ bag. Two bags per person. Next leg was HK to Malpensa. When I go to check in they tell me 30 kg. Total weight allowed. Very upsetting. I was asked to pay 12780.- HKD. Completely misleading and trapped. I will consider other airline in future."
缺點： "去程和回程的機內椅下，餐枱十分污穢，似乎沒有人做清潔，厠所殘舊，污糟，衛生程度比廉航差! 回程在墨爾本check in 時要自助都沒有問題，但詢問地勤問題時十分不友善! 這次國泰給我的印象完全難以想像的差!"
優點： "The crew was wonderful. Very polite and professional. The movie selection was the best I had ever had.......great job there!"
缺點： "I am 6-4, so I always struggle with comfort. My legs cramp and my back aches. The meals look good and I even try them sometimes, but me and airline food seldom work out."
優點： "Cabot crew very nice an professional."
缺點： "I wanted an aisle seat but I got stuck with a middle seat."
優點： "pilot’s operation of the plane is very good"
缺點： "there’s not enough snacks/food"
優點： "I had never flown with them before. One of my friends is coming to visit me in the Philippines next month. I told him make sure he books it on Cathay I was super happy with the whole experience."
優點： "Ground staff was organized, efficient and polite. Breakfast in economy was very good and flavorful."
缺點： "Flight attendants were efficient; but not particularly friendly. No offer of water in t the middle of a long flight."
缺點： "Our flight from HK to LAX we were told that the pilot refused to wait for us even if we arrived in HK from cebu at 11:35 of July 29 and our flight to lax was at 12:05 .Cathay couldn’t do anything about it. We were billeted in a hotel far from the airport with free breakfast but no lunch was provided and the earliest flight they could give us was scheduled at 16:35 of Juy 30. Upon returning to the airport I asked a cathay staff regarding provisions for lunch but I was told there’s none.Overall our trip both to and from LAX were very uncomfortable and inconvenient. I hope Cathay will do something better in situations like we encountered. As of this writing I and my husband are still at HK airport waiting for our flight to LAX."
優點： "早餐是粥 很棒"
優點： "Comfortable. Good service. No wait for restroom"
優點： "The service and flight were great"
缺點： "The food was bland and it had no flavor. I got food poisoning from what they called a low lactose meal. I am a Chef myself and I feel like part of the overall experience is being fed but I didn’t have a great experience with that. I dread the flight home."
優點： "The crew and entire ground staff very courteous. Good entertainment choices. Crew tried their best to make a good experience."
缺點： "Decent 777 planes, but felt dated and very cramped. Food was disgusting and limited options."
優點： "Good crew"
缺點： "Why do people fly with infants?"
缺點： "I’m still not there. They had me go to the airport 5 hours early to get a different flight cuz theirs was delayed then after not being able to make those flights carrying my 5 bags to 3 different terminals they said just go on their delayed flight and cuz they had over 80 people going on to Manila that they would hold the last flight there but when we landed we were informed going to a hotel and no compensation for it. I am extremely pissed off"
缺點： "Delayed flight and promised me in Chicago and in Flight that the plane in Hong Kong would wait. Now I am sitting inside the Airport waiting until morning to fly out. I will never fly with them again. LIARS!"
優點： "Boarding and staff"
優點： "The Stewardesses were very polite"
優點： "Great attendants"
缺點： "TV problem; food"
缺點： "Need more drink and food service. Cramped seating. Air hot and dry."
優點： "The crew and pilots are always polite and professional."
缺點： "We were an hour late out of Chicago giving me only 60 mins to catch my flight to Manila...."
優點： "I normally fly Delta (Platinum member), but the price this time I thought was ridiculous. I bought the flight on Cathay for 45 percent less and actually I found the service and food quality was better. Both seats were about the same in comfort......So I would do it again"
缺點： "A Economy flight is an economy flight....what else can I say"
優點： "Movie choices."
缺點： "The weather delay was understandable - boarded flight 19 hours later than scheduled, but then there was a problem with the engine, that delayed us further by 5 hours. We had to sit on the aircraft for 5 extra hours on top of what was already an extra long flight. 21 hours on the plane - and there was no coffee! Being on a plane for that long, you should be able to get a cup of coffee. Staff seemed annoyed as well and were overall a bit rude. Wine tasted like acid."
缺點： "I dont like the servic guys"
缺點： "Very good"
缺點： "The checkin supervisor at Ohare gave me a hard time given that am the only checking in. I felt I was profiled. Very unprofessional"
優點： "On time. The crew on"
缺點： "No inflight entertainment. Zero. Bad. Crew is not as nice as Cathay Pacific. English not as good."
優點： "The crew was very receptive even calling me by name also very attentive to my questions about the food and entertainment"
缺點： "The movie selection on the longest leg of my journey wasn’t very entertaining."
優點： "Very professional and attentive, also thoroughly enjoyed the food provided."
缺點： "Ah there was a lot of crying babies, but that isn't the airlines fault"
優點： "Nice crews eating for a big guy."
缺點： "Mediocre online check in experience! Their website does not accept payments for "upgrading" to an exit row seat. At the time of check in the only seat left available was an exit row so I could not proceed. Also, their airplanes are not equipped with Wi-Fi - quite unfortunate when you're flying 16 hrs from HK to NYC!"
優點： "The crew is always polite and professional"
缺點： "I can't eat airplane food that is always Asian flavored....sometimes I just want a sandwich."
優點： "Crews were respectful."
缺點： "Terrible. Flights delayed by 90 minutes. Then on boarding we as a couple weren’t sat next to each other on the four across plane, but in the two aisle seats. This was bad. But then no one was sat next to my wife. So an empty seat, my wife, me, then a stranger. C’mon Air Canada, figures it out."
缺點： "They loose my luggage!!!!!!"
優點： "Seating is more spacious then most"
缺點： "Customa in yul is a bit of a hassle, but not that bad."
缺點： "The flight was delayed I had to wait for more than an hour"
優點： "There wasn't anything that stood out that I could say I liked."
缺點： "I didn't care for the attitudes if the stage working in the Toronto airport. Things really aren't clear there for first-timers and much of the staff was acting like I should already know to do a lot of things when there weren't any clearly posted signs saying so. There is also a huge lack of organization."
優點： "I got upgraded to first class!"
缺點： "This flight was operated by United Airlines, a code-shared flight."
優點： "It was overall a good experience, cannot complain about the service as it was great."
缺點： "The weather caused a bumpy return flight but that is not the airlines fault."
優點： "Very short flight, not much to say"
缺點： "The flight was delayed twice causing us to miss our connecting flight to Copenhagen. Air Canada then put us on a flight to London and then connecting to Copenhagen we arrived at 4 PM instead of 10AM ."
優點： "Extremely helpful and accommodating! Thanks to all!"
缺點： "Departure was late, causing me to have to run to the next gate"
優點： "One kind guy at air Canada in Toronto who was very helpful considering the lack of help from every one else. Arrived at 2 in morning exhausted."
缺點： "Attitude of staff"
優點： "The pilot seemed good and the staff on the plane were nice overall"
缺點： "Customer service from the group staff that checked us in was horrendous... (Lisa from Chicago ). We were not aware one of us needed eTA to fly through Canada and the agent was so belittling, rude and plane wrong with her information, that if it had not for our smarts, we might have not made it to our destination. I do not spend so much money to fly with an airline, whose agents treat it me like this! She really should be fired for her terrible manners and for giving customers wrong information..the second supervisor we talked to helped us, but the impression we got from the agent was so terrible, that it was hard to feel any good...no food on a flight during lunch hour, seems unfitting."
優點： "I am sad to say I have little positive things to say about this experience."
缺點： "To begin, our flight was delayed an hour into Toronto. We asked the flight attendant about our connecting flight and they said they would find an answer. It ended up that we landed just as the flight was scheduled to leave. Why they could delay pur flight but would not hold another flight by 20 minutes is very questionable. Then we got to customer service, the rep told us that we could only get on the next flight going out tomorrow at the same time which meant 24 hours lost. Of our vacation- which hotels already booked and tours already booked. When I asked if there was anyway we could get in earlier the service person told me "I should be grateful because some people have had to wait multiple days to get to their destinations." When we finally did board the flight the next day we were not served any food, no snacks, and no drink for the entire overnight flight."
缺點： "There was a 90min delay on all flights going to toronto due to construction in toronto yet air canada (knowing this) boarded everyone on time anyway and made us sit on the runway for over an hour. They could have left us in the lounge until they were ready. Parents with babies do not appreciate such thoughtlessness. But hey, as far as air canada was concerned, they left the gate on time."
優點： "Air Canada is my favorite airline to fly. The employees are always helpful, from checking in to the flight crew."
缺點： "I only wish Economy had more leg room."
優點： "In the airport Chicago to Montreal I met a nice person he made my boarding pass to me. I love the service !!!!!! Said Thank you so much for your time to getting. Dory Clothilde"
缺點： "Boarding gate very small"
優點： "I liked that we got a lot of food, and the movies were very good. Groups for boarding made sense and we boarded quickly"
缺點： "it was late and despite being 4.5 hours there were no free snacks or food. Only one toilet which we could never use bc of constant turbulence."
缺點： "Airline list baggage. Had to wait 3 hours to get luggage which was put it the next flight"
優點： "Poor airline, always delayed, dreadful and unfriendly customer service. The only reason I flew with them this short trip was due to price"
優點： "When there were unforseen delays. They just said too bad, here is a phone number you can call. It then took 2 hours to try and get someone on the phone. Once I finally was talking with someone, they said it would cost $200 to rectify the problem. I then got put on hold. When they came back they said it would be over $2000 to get home. Talk about trying to cash is on people's hard situations. I ended up flying WestJet. They were amazing."
優點： "Flight was smooth; love being able to track route. Got in early."
缺點： "Flight was late from Barcelona to Mintreal by an hour. I needed a wheelchair - didn't show up! Then pulled a muscle trying to get through customs and they barely held my flight to Chicago. Made it, with No Help. Late into Chicago and still no wheelchair. There was no one from whom to get help. Finally a United Airlines employee took pity on me and got a wheelchair to me and got me to the flight - again, just barely. Over 20 hours in the air, no assistance and poor food. I will never fly air canada again - ever. Not worth the savings. I've spent an entire week recovering and spent the savings on physical therapy due to the damage to my legs."
優點： "short trip"
缺點： "delayed but didn't update the screen as delayed even though it was delayed an hour it still said on time."
優點： "Clean, prompt, attentive staff"
優點： "The crew was attentive."
缺點： "The head phone slot did not work. Then the TVs went out which did not matter because I could not listen to them anyway."
缺點： "This is the third time that I flight with Air Canada and the third time that my flight got delayed. Never again!"
優點： "Plane was super old...peeling paint, barely any full size luggage space, no in flight tv and always late or delayed. 4/4 flights we took were delayed. This airline is the worst and were terrible at keeping us updated on delays or cancellations."
缺點： "Never flying Air Canada again!!!!"
優點： "Staff was friendly"
缺點： "Uncomfortable seating"
優點： "Staff were friendly and helpful"
缺點： "Delays leaving the gate led to longer delays taking off."
優點： "Nothing to like about this airline. Horrible people especially in toronto, really unhelpful, extremely rude."
缺點： "Air line decided they didn't want me to take my connecting flight. Removed my luggage without consulting with me. Offered me a disgusting hotel. Forced me to pay out of pocket for food, taxis, transfers and my own hotel choice. Staff were so rude. No explanation to why they removed my bags. I made it in plenty of time for my connecting flight but airline had just decided. No staff member was interested in answering my questions or helping. They all just wanted to sod off home. they just didn't care."
優點： "Despite weather travel delayed I was taken care of very well. Comfortable seats. More leg room. Friendly, calm crew."
缺點： "We were not given the option to change our flight out from Chicago when we knew we wouldn't make the connection in Montreal due to weather."
缺點： "The departure time for the flight was 6:00am and there was no one in the check in counter until 4:15am. There was a long queue for the check in. Not a pleasant waiting time for the check in"
優點： "Must bring your own electronic device"
缺點： "The temperature in the cabin was Frigid, even with blanket, 2 pairs of socks my coat & scarf I was freezing!"
優點： "The plane was delayed and I had a short layover so I was maybe not going to make it to my next flight so they transferred me to another airline and was upgraded to first class for free!"
缺點： "I disliked that my flight was originally at 4 pm and the one that I was changed to didn't leave until 8 pm"
缺點： "Did not appreciate not having a movie screen. Renting an iPad for such an expensive flight is not good business."
優點： "Quick flight"
優點： "The food was very good, and the alcohol was free even the second time around which i liked"
優點： "Very friendly staff."
缺點： "Left late so missed connection. Was put up in a mediocre hotel."
缺點： "Deplaning and entering the terminal was delayed substantially."
優點： "Very friendly crew. Smooth flight."
缺點： "No entertainment. Great person sat next to me."
優點： "This is awful flight coz I brought it from kayak"
缺點： "Flight delayed due to plane defect. Stayed in plane for more than 5 hours. Baggage lost. Never made it on time"
缺點： "No free alcohol. Lights didn't turn off ever so I could get some sleep."
優點： "The crew on the flight was nice, and the entertainment was good."
缺點： "Our first Air Canada flight was 2hr delayed due to mechanical error. After a 2hr delay, we finally flew for 1hr, had awful turbulence on the way down, and got to Toronto only to find out there was no customer service desk. We missed our connection with Luftanza and had to fly Air Canada again. First off, we couldn't get on another flight until the next morning. Then the desk never called the hotel they gave us the voucher for, so when we showed up at midnight the hotel was fully booked and had no room for us. We had to fly into Heathrow instead of Gatwick (final destination was Brighton for an international conference). We missed the entire first day of the meeting and had to rent a car for 65 pounds each to take us to Brighton from Heathrow, finally arriving at our hotel by midnight. The customer service was non-existent for Air Canada. We literally are going to have to email them."