優點： "Everything was great. Easy boarding great comfortable seating and friendly efficient stewardship"
缺點： "Boarding was a little chaotic. Could have been more organized."
優點： "staff was amazing, entertainment great, dasani sparkling lime water tasty, very clean and reasonably comfortable"
缺點： "the breakfast was made of 90% sugar - this was very disappointing."
優點： "Everything was on time!"
優點： "I got the vegetarian meal I asked for."
缺點： "Flight was delayed, because of the boarding process with immigration"
優點： "This flight left about 90 minutes late again due to weather issues. The crew was excellent which made this long flight enjoyable."
優點： "Staff extremely friendly and helpful"
缺點： "Old plane with no individual tv screens!!! Didn't know these planes still existed!"
優點： "Extra blanket and pillow. Empty seat to sleep in. Fairly clean interior for the most part."
優點： "Flight attendants were nice"
缺點： "The seats were incredibly uncomfortable. There was no leg room and 122 of the space below the seat in front of me was taken up by a metal box attached to the seat. I couldn't put both feet under the seat in front of me. The food was bad tasting and overly processed. We were fed a lean cuisine. The entertainment was from mounted tv's in the aisle. At this point, all planes crossing the ocean should have individual tvs for a customer to watch. They had this 15 years ago, how do they not have it now."
優點： "All good! Nice staff. Easy travel."
優點： "The crew was very efficient and friendly while handling everyone. Flight was smooth, food was good. I went to the wrong terminal and did not know that the advertised finair flight was actually American Airlines, the AA ticket counter attendant went all out to make sure I made it to the gate. All this with less than an hour before departure."
缺點： "I went to the wrong terminal, the email ticket had finair in large print and in smaller print indicated American. Luckily I was able to literally run and make my flight. Would be better to more clearly indicate actual airline."
缺點： "Small seats, no wifi, no chargers, terrible entertainment."
優點： "Once we got on the plane, everything was pretty standard"
缺點： "Flight was delayed 5 hours."
缺點： "This made the check in process extremely frustrating and confusing. Traveling with my elderly dad who had to squeeze between two large men for 7 hours because people who actually booked the airline got priority seating. We had to pay an extra $500 to upgrade to comfortable seats. Not pleased w Kayak."
優點： "I did not have a seat! Waiting for people to give up their seats!"
缺點： "Poor entertainment, wifi option. Overhead lighting was on entire flight. AA flight attendants were over it. A bad experience"
缺點： "Old plane with no plug-ins and outdated media."
缺點： "The plane was very outdated and the food was poor. Flight attendants were very rude."
優點： "it was a reasonably priced flight, so I guess having to put up with the delay and a cramped plane is what you should expect"
缺點： "the fact that we were delayed for over 3 hours (mechanical? then switched plane). The plane itself was really cramped - I realize you have to put up with that on domestic flights, but international, really??? American should figure out other ways to cut costs."
優點： "finally made it to our destination"
缺點： "our flight was delayed 3 hours, they finally changed planes, and the one we took for a trans-Atlantic flight was cramped, poor service on the plane, all-in-all an uncomfortable flight - I've had much better on other carriers, and won't be likely to use American Airlines again :("
優點： "Not much to like, plus we were late"
缺點： "Seats were uncomfortable, no in-seat or personalized entertainment."
優點： "Staff on the plane were nice."
缺點： "5 hour delay, fear of cancellation ruining a trip planned for years, not feeling we were told what was happening, series of delays extending decision time, unappetizing sandwiches during delay."
優點： "An agent found me a window seat for the Chicago-Barcelona leg of the trip with extra leg room. That was amazing. Also, the lost luggage assistant for American Airlines was super helpful and nice. Also, the 787 (I think that was the Chicago-Barcelona craft) was a very enjoyable airplane. It was super smooth. It had high tech windows that adjusted the amount or type of light that could filter through the windows depending on the settings."
缺點： "When I arrived in Barcelona my Bag went missing. It showed up an two hours after my flight landed."
優點： "Nice head rest (although it did not stay bent at angle, so could actually rest against it)."
缺點： "Think it is ridiculous that I had to pay so much to select a seat ahead of time, and it was just a regular seat. I can understand for extra legroom or exit row, but for a regular seat, that is ridiculous. Then there was a fee to change priority boarding, so I could ensure I was able to have my carry-on with me, instead of risk having it go underneath."
優點： "Free alcohol and good passenger friends and friendly service."
缺點： "No outlets for phones"
優點： "Food on time. Good Food. Good Entertainment like watching movies. Top priority for Diabetes or any other patients."
缺點： "Little guidelines for new comers especially while changing the flights."
優點： "Flight was on time. Smooth flight."
缺點： "In flight entertainment was below expectations"
優點： "The American Air crew was great very attentive and they pass out free drinks"
缺點： "The 787 is tight and when the fight is 7 plus hours it tends to ware on you"
優點： "All the movies"
優點： "Very nice plane with a good entertainment system."
缺點： "The flight attendants seemed almost angry. Banging trays,. bumping carts into nearly every row and even skipping some rows on drink service."
缺點： "The flight left almost 6 hours late, and the delay was not directly due to weather. Another flight from and to the same airports left as scheduled 3 hours before this one finally left."
優點： "The crew were exceptionally friendly and helpful. They made the negatives about the flight much more bearably be their excellence service whether during boarding, in flight, or after landing."
缺點： "I booked the flight originally through british airways and expected your standard, modern plane for cross atlantic travel. Boarding to find myself on a 767 designed (and likely built) in the 80s was rather disappointing."
缺點： "Could not read paper when passenger in front reclined seat. No space between rows."
優點： "Crew was excellent but it was literally the most uncomfortable plane ride I have ever been. There was even an empty seat in the middle and I couldn't sleep at all. The seats were super shOrr and the headrests sucked"
缺點： "My flight was actually processed under American Airlines. Oddly, the confirmation email stated it was Finnair."
優點： "On time"
缺點： "Cramped seats. Entertainment system outdated"
優點： "Efficient boarding. Plane clean. Seats lean back far but that being said the individual in front of you ends up in your lap."
缺點： "As night went on a couple of the flight attendants in the premium cabin seats with standard legroom appeared grumpy and short with patrons. No gluten free options. In flight entertainment and reading lights not working for my dad or I. A long flight for that to be out."
缺點： "Plane was too old, flight attendants were rude"
優點： "The departure time. This left enough time to get to the airport and go through security without rushing!"
缺點： "Sitting in the middle Paying for luggage ( I wish Southwest flew out of ORD)"
缺點： "No complaints."
缺點： "Boarding seemed extremely unorganized. Crew skipped group 2 when calling groups to board, resulting in a mad rush."
缺點： "Due to two flight delays, I traveled an additional 24 hours, on top of my 20 hour original flight. Albuquerque Airline staff were rude, dismissive, incompetent, and each individual I spoke with gave me wildly differing information. The two delays (leading to approximately 48 hours of travel) would have been stressful enough, but the callous, ignorant and unprofessional attitudes of American Airlines staff (and staff in general at Chicago O'Hare Airport) really disappointed me. This was even more striking compared with the professional service I received from British Airways (from whom I purchased the tickets). I was ashamed that my country could lag so far behind in terms of basic customer service and problem solving."
缺點： "Requested for wheelchair assistance but none provided?!!"
優點： "Seats had enough room. Inhad been worred they'd be too close since iwas the middle of a 5 person row."
缺點： "The boarding was terirble. We were over and hr late take off and it was very hot boarding and it took a long time. Also the air was so dry i got a nose bleed."
優點： "I was served breakfast and lunch/dinner"
缺點： "Trying to sleep in an airport is near impossible"
優點： "Timing and transit time was excellent"
缺點： "Food was horribe and no dedicated tv per seat"
缺點： "They cancelled the flight and put me to fly the next day"