缺點： "The flight boarded twenty minutes late despite the plane being at the gate early scheduled departure. Baggage took another forty minutes to load. Then they decided there we were overweight (data that should be known before the cargo was loaded) and off loaded two people. Then after another delay they realised that off loading people meant off loading their baggagge, total delay nearly 2 hours The hedset socket on the entertainment system did not work The USB port did not work THey ran out of food after serving three rows, loaded four sandwiches, no wraps and 2 cheese plates for a full evening flight that was over 5 hours in duration including the delays."
優點： "Good range of entertainment, comfortable seats."
缺點： "Some dinner choices had become unavailable by the time I ordered."
缺點： "Gin availability"
優點： "Seating space is like putting 5 pounds of something g in a two pound bag. Not enough space."
優點： "Crew was very good."
缺點： "Seat 2L Rocked back-and-forth every time person in seat 1L moved. This was a day flight from Chicago to London so I wasn’t sleeping. I could see if you were sleeping and had to deal with all the seat movement it would not be ideal."
缺點： "The landing"
優點： "Seat 5A was great"
缺點： "Seats what happened to towlets after food Also never asked if we would like water etc I felt invisible"
優點： "The crew were great, entertainment was good."
缺點： "After sitting on the plane for an hour they found a problem and so we had to deboard and wait for another plane. Obviously better than taking a less than optimum plane but added a lot of waiting time to an already long day. Not great that on a 6 hour flight we had to buy food."
優點： "Good seat"
缺點： "Headset didn't work and no replacement"
優點： "The crew skipped me for breakfast and i had to ask for food."
缺點： "The food was not very good. Bread rolls stale and inedible. The rest of the flight was good."
優點： "Checking in with my Mum who needs assistance was excellent."
缺點： "Lack of Entertainment."
優點： "The flagship first seats in American Airlines are among the best in class given that I only flew from Miami to JFK. Fully flat beds and ample room."
缺點： "Very limited food options."
缺點： "They switched planes last minute in Chicago that delayed us by 55 minute which led to us missing our connecting flight in London. That connecting flight,4 1/2 hours later, was delayed, twice! We had to rearrange everything waiing for us at our final destination. BTW there was no explanation nor bad weather to cause this problem."
優點： "Loved the food that was served for my flight and the complementary beer."
缺點： "Well, the seats could have reclined more but this is the price you pay for air travel :)"
缺點： "Kept the lights on for too long serving dinner. Forgot to serve the middle section beverages during breakfast."
缺點： "It was not clear that I needed a different 6 letter code to checkin using the AA website. I finally got frustrated and called AA only to find out the code was different. The codes should have been the same or you should have referenced it on the website when I tried to check in"
優點： "Nothing much but the crew made up for some of it."
缺點： "ORD and the roads approaching nothing short of a nightmare. Chicago should be embarrassed by the whole experience at ORD."
優點： "Great customer service, good food, great in flight entertainment"
缺點： "Rerouting, connection delays and lost baggage."
優點： "Crew was great once we were airborne."
缺點： "Flight was delayed 4 hours and caused us to miss train to Florence and spend double the original price to purchase new tickets."
缺點： "Waiting for 30 minutes a Dublin to dock."
缺點： "Three + hour delay out of ORD, equipment problems. Even though she had a boarding pass, they would not allow wife to board. Some ticketing problem between AA and BA. Finally, they let her on. We were the last to board."
優點： "Good legroom on economy"
優點： "The plane was not busy so services took about 5 minutes, everyone had 2 seats minimum and generally quiet. Had it been busy, it would have been different in that seats were not very wide, aisles very small, if the seat in front reclines and you don't, you can't see your screen and not a lot of space in general."
缺點： "If you want to select your seat, be prepared to pay £175 per flight. This is ridiculous! Second meal was a very bare bbq beef pie or sweet potato pie... On their own with nothing else and it arrived 30 minutes before we landed so very rushed. On a 9.5hr flight the 2nd meal needed to be an actual meal and come sooner than it did."
優點： "What to like with AA?"
缺點： "Delayed by 2:38 hours at Chicago due to aircaft repair. Total layover 8:38 hours."
優點： "Crew, food and boarding."
缺點： "Limited entertainment selection. Tight setting with minimal leg room."
優點： "The plane departed and arrived as scheduled. Flight attendants weee courteous and responsive."
缺點： "I was cramped in Seat B."
優點： "On an overnight long-haul the thing I hope for most is sleep. The crew rapidly started beverage service after takeoff. Dinner was cleared and lights turned down about 1.5 hours later, including three opportunities for beverages. Lights came back up only about an hour before landing. Despite that no one seemed rushed. Seconds were offered for coffee, passengers had time to use the restroom before de-planing. We likely had almost 4 hours of our approximately 7.5 hour itinerary to attempt sleep."
缺點： "Having said that, the seats are not made for my over 6 feet tall spouse and myself. More leg room isn't going to help a lot. There's too much room between our necks and heads and the headrest so we end up slumped over even if we recline the seats. Hoping to win the lottery so we can afford first class some day."
優點： "Awfully rude flight attendants Took multiple buses I guess American doesn’t pay good money to the airports"
缺點： "More than 24 passengers on the flight from LAX to Chicago lost their connection to Venice After we landed in Chicago with 2 hours delays we all run to catch our flight to Venice and we got there 5 minutes after the flight was supposed to leave but was still there instead but we were denied access and send back to customer service"
缺點： "The delay in boarding the flight in Chicago that made us miss our flight to Nairobi and has cost us a lost luggage which was checked in at Chicago and has not been located to date"
優點： "Regular updates from captain. I was very satisfied!"
缺點： "Little leg room."
優點： "Great crew again, basic aircraft but comfortable economy seats."
優點： "Great crew and entertainment. Fairly comfortable seats."
缺點： "Bit tight betweeen seats. Fortunately had three seats for two of us. Slight mechanical issue caused small delay that pilot tried to make up. Better food and amenities on Delta."
優點： "Crew were ok Captain was informant"
缺點： "Delay Heat on plane at 98 degrees upon boarding"
優點： "Outbound, it was on time, plenty of legroom, plenty of good snacks, drinks and food. An enjoyable flight. Score 10.0"
缺點： "Return flight - The flight departed 4 hours late. The seating was so cramped my husband couldn't move his legs at all, never mind try to sleep. The staff members were not smart in appearance, some with long untidy hair, and did not interact with passengers except to hand out food. The food was reasonable. We disembarked feeling like wrecks. Score 2.0"
缺點： "I’m still hungry and incredibly tired. Nobody buys their main cabin extra product, so there’s many empty seats. Ripe for the families that don’t want to pay extra to sit together. Those families bring kids, screaming kids to a section filled with higher fare paying customers. The FA in my section had such big hips, that she knocked my shoulder EVERYTIME she walked by. Not only that, everytime she did the courtesy reach over to grab empty cups from the middle seat, she hit me with her trash bag. Woulda been fine had I been awake, but I was trying to sleep in between the bouts of screaming from the devil possessed kids."
優點： "American Airlines Crew, friendly and personable"
缺點： "Our last 6 flights have all been changed or delayed significantly. Then they loose our bags on a direct flight. Won’t fly America airlines again!"
優點： "New plane, more headroom made the cabin feel more spacious! Friendly flight crew! Loads of entertainment options....free! USB ports in every seat!"
缺點： "Traveling in coach is never comfortable. Fan was difficult to direct, and air flow was not especially strong."
優點： "Very nice plane. Nice, comfortable, uneventful flight."
缺點： "The flight was delayed. The food was not great. There is not a lot of space in these planes, and it was a long flight. There is no power supply."
優點： "We finally got to Aberdeen"
缺點： "Departure times were changed, plane had mechanical problems flight delayed almost 4 hours, we missed our connection. The American Airline was closed. We called 3 times totaling over an hour to get a flight the next morning. We had to book and pay for our lodging & dinner (2 rooms for 6 people) A nightmare of a trip!!!"
優點： "Asked a stewardess to turn the heat up and she did."
缺點： "Freezing cold air conditioning. Every person I could see was wrapped up in their blanket before we had even taken off."
優點： "I had a connection flight to JFK I came before the time about 15 min and crew saw me but she told me, sorry someone took your seats I lost around 4000$. This happened at Dallas airport."