優點： "Simple check in and boarding, right on time."
缺點： "Business class seats not very long if you are tall. Western meal option is not really very western. Crew is a little too efficient- got woken up 90 minutes before landing to clear the mattresses. Lots of announcements- a bit too much. On time, and quick to respond to requests. Sake was good as was the ramen."
缺點： "The Entertainment screen could have been larger."
優點： "Nothing to complaint. Excellent airline nowadays"
缺點： "Electricity didn’t work in my pod"
優點： "33" seats"
優點： "The seat was very spacious"
缺點： "More space to put things"
缺點： "Very good airline except for the fact that the staff at Narita airport."
缺點： "Luggage lost. Tv audio did not work"
優點： "Wonderful crew"
優點： "The crew members polite and nice."
缺點： "To time the food service more evenly. Left side passengers were served a meal and finished before the right side was served food."
優點： "The crew was absolutely amazing!"
缺點： "I think everything was amazing"
優點： "even though I was in Economy class, the seat was comfortable, the food was good and the flight attendands were attentive and polite"
優點： "Perfect service, never had a more pleasant and attentive crew"
缺點： "Movies were pretty much still the same as 10 weeks ago. Not possible to sleep in the seat in premium economy right by the toilets and galley. Constant door clattering and toilet flushing. In other cabins the noise wasn't as bad, probably better insulated?"
缺點： "Flight attendants"
缺點： "The food and drinks were sub-par"
優點： "Service was excellent. Premium economy seats well worth the few extra $$."
優點： "The food the service and the staff"
優點： "The food the service and flight was great"
缺點： "No service. No drink, no snack, flight delayed. Missed last bus from airport to station at base where stationed. No happy"
缺點： "Food was awful. Huge hassle having to clear immigration pick up bags and check in again in Shanghai."
優點： "Easily upgrade to premium economy class"
缺點： "Some staff lack of basic english"
優點： "Excellent Service, food and beverage. Comfortable aircraft cabin atmosphere."
缺點： "in-flight Wifi is not working"
優點： "Friendly, clean. Great movie selection."
缺點： "I wasn't allowed to reserve a seat - apparently they don't allow Kayak customers to reserve seats now. I was forced into a middle seat and was uncomfortable and dehydrated the majority of the trip. Nice girl at baggage check said she'd ask a manager to move me, and to let them know at the gate, but the people at the gate said no. I felt discriminated against because I didn't book through them and/or I'm not Japanese. They historically love to put mushrooms in their food, like a fetish. This left me with one choice for the entree - some version of oyakodon - eggs and chicken. In my box there were two enormous chunks of fat/skin and another unidentifiable part of the chicken, and about the amount of edible chicken as 1 1/2 nuggets from Chick-Fil-A. There was more lotus root than chicken, so basically I had a box of rice and scrambled eggs with garnish. For the second meal, it was the Yoshinoya gyudon - a small serving of thinly sliced beef with rice. If I bought this fresh at a Yoshinoya restaurant, it would cost about $3. It's the rough equivalent of serving you a McDouble - cheap and filling and a coin toss if you get stomach pains. I lost that coin toss. Unless there is a big fare difference or I find out that their reserved seat policies are changed, I will choose ANA or another carrier. I used to enjoy JAL, but I cannot abide by idiotic decisions that seemed designed to punish people for using 3rd-party booking sites or who are not Japanese."
優點： "It was very good no prO lens at all:)"
優點： "Cabin crew were very nice. Food was okay, while the legroom was good too."
缺點： "Delayed flight, but the email notification from JL was lacking the most important detail... The new take off time! It was 70 minutes later than advertised, but then delayed by another five minutes on top after a late take off."
優點： "The staff were fantastic nothing was too much trouble and great fun attitudes."
缺點： "No entertainment systems."
優點： "The business class layout was very good. Seats comfortable with excellent cabin staff and the food and its presentation was A+"
缺點： "Hard to think of something here...possibly better movie selection and having to bus from plane to terminal... But that's about it!"
優點： "Beautifully presented and tasty Japanese food. Electronic windows."
缺點： "Not overly impressed with the 12:05am departure time. Western food not overly impressive. Having to travel from the plane to terminal by bus."
缺點： "No space for cabin bags. Late by 2 hours. Super rude and passive aggressive staff. Kept in bus at Frankfurt for 10 mins. Won’t fly BA again if i can help it."
優點： "Great service. Food drink and inflight entertainment"
優點： "Attentive staff. Great food. Great service. Vast improvement over Cathay Pacific."
優點： "The flight attendants were very attentive and polite, seats are some of the most comfortable of any airline I've flown (particularly compared to the US domestics), and entertainment is solid (although the English movie selection was not that large). I would definitely recommend JAL to others."
缺點： "The food was not to my liking (i.e., all Japanese style, but not necessarily types that appeal more to Westerners) but it was palatable."
優點： "The flight from Chicago to Tokyo was delayed, which made me worried that I would miss the connection to Taipei. I was very happy to discover that an airline staff person was waiting for me when I got off the plane, having already changed me to another Taipei flight. She explained things and guided me to the right place. She was able to walk amazingly fast for a woman wearing high heels!"
缺點： "Double standard"
優點： "Longer leg room and clean ambience coupled with very friendly flight attendent makes this trip a wonderful experience"
優點： "Space between the seats."
缺點： "Color of the seats."
優點： "Everything!!! Excellent customer service. Will definitely use their airlines whenever possible.Very polite and always smiling and frequently checks on you if u need anything unlike other airlines."
缺點： "None whatsoever."
優點： "So cramped. Very uncomfortable flight."
優點： "Great service."
優點： "I got an upgrade!"
優點： "The staff helping to check in was amazing. There was an error which checking in at LAX, we didn’t have our seats assigned. Ali was able to get us seats together, and by a window at that! She was incredible and super helpful. I knew it would be a great flight just from her service at the beginning."
缺點： "I wish there was a paper that showed you options for food/drinks. The language barrier was a bit difficult at times but the crew was incredibly patience and made sure we got what we asked for."
優點： "The meals. The attention to service details. The seats are better."
缺點： "Ticket reservation follow up."
優點： "No major disasters, comfortable seats, on time."
優點： "The on board service was very pleasant. Enjoyed the movies on my seat's TV screen. Enjoyed the food very much!"
缺點： "First time on a 787 so was a little disappointed the economy class seating was still a little cramped, the in-flight entertainment and service made up for it though."
優點： "From check in to final destination, customer service to amenities, Japan Airlines exceeded my expectations in every regard."
缺點： "The flights were everything I expected and more."
優點： "Superb services!"
缺點： "I don't think there's anything I didn't like during my journey"
缺點： "Everything. Screens were small. Leg space was little to none. Food was trrrible. I will never fly with JAL again"
優點： "I really loved the food they served on the airline, along with the entertainment and the stuardesses. It made for a very enjoyable trip."
缺點： "We didn’t dislike anything except the comfort of the seats, but of course that is expected for the Economy Class."
缺點： "Everything was excellent. Left Bangkok on time and arrived slightly early but that’s good. Food was excellent and the staff were very helpful and friendly"
優點： "To actually catch the flight BUT it was cancelled leaving me having to buy another $AUD666 ticket DISGRACEFUL BY BUDGETAIR AND EVA!!"
缺點： "For EVA to GIVE me a REFUND KAYAK can HELP me get a refund"
優點： "Really happy as had a exit seat so lots of leg room"
優點： "Flight was what I had expected."
缺點： "Yet another delay, so departure as per schedule would have been good."
優點： "The crew was very warm hearted to offer small toys to my 3-yr old niece to comfort him during the flight."
缺點： "The meal was a bit disappointed for it is only sandwich with cold chicken meat... not even offer hot food option especially for kids/elderly."
優點： "EVA airways seem to have gone out of their way today as the cabin crew service was excellent. Not one issue or complaint. The flight left on tine and was almost early into Heathrow apart from air traffic delay"
優點： "Hello Kitty themes"
缺點： "Coffee served diluted ."
優點： "Staff. Entertainment."
缺點： "Food was average. Space small. But economy always is."
缺點： "It took 1 hour for checking in in CDG 1 terminal. I missed the next light because of the delayed take off. And they change my ticket to Thai airways which is the fastest from Taipei to next destination."
優點： "People were lovely and efficient"
缺點： "Seats were pretty ordinary"
優點： "The food and drink."
缺點： "Being asked by a precocious young flight attendant if I was drunk. Demeaning and condescending. Luckily this was not within earshot of other passengers. I don't normally require politeness, but I don't expect rudeness either."
優點： "Amazing food, comfy seats and good entertainments system"
優點： "2 free meals, attendants were very nice and ready to serve, free wine and multiple coffee and tea and drink calls. Also the flight was cheaper than most, which credits all the previous feedback provided."
缺點： "Can't think of anything. Trip was pretty nice."
優點： "Was quite nice for a two hour flight. They gave us a free meal again."
缺點： "Nothing I didn't like."
優點： "Movie on board is good"
缺點： "Food not so nice"
優點： "Food is good"
優點： "Everything is perfect"
優點： "The flight attendants are very attentive and polite. The journey was smooth. Overall great experience!"
優點： "service on time and great staff"
缺點： "all good"
缺點： "the food was a shame"
優點： "Crew were polite on boarding, and throughout flight when seen then"
缺點： "Service was terrible, flown to thailand with these ba and thai airways and thai airways will beat everyone hands down"
優點： "The service is good!!!"
優點： "Good entertainment options"
缺點： "The man next to me took up a lot of room with his arms."
優點： "The movie selection was ok. Could be better."
缺點： "Is there anyway to get the tv screens to be less bright? The guy in front of me had movies playing and I could not sleep because the screen was shining right in my face. The food. ick. Airplane food is bad as it is but this was terrible. I had some pork over rice dish that was grody with an overly sweet dessert cake/pudding concoction. The breakfast congee was ok."
優點： "Once I got to Taipei I had a 22 hour layover. I called to see if I could get an earlier flight and I was told there was one. I just needed to go talk to Eva to check on price. The woman was rude and then told me there were no more flights. I am in the process of starting a business in Bali Indonesia and I will be flying from the US but will not use or recommend Eva."
優點： "On time. Overall OK"
缺點： "there was little in flight entertainment options"
優點： "helpful staff at check in in jfk airport. flights were not too crowded. only one stop to final destination."
缺點： "delay for more than one hour from jfk airport"
優點： "Was given emergency exit seating. .. More leg room. .."
缺點： "Could not recline. ..Could not sleep in upright seating. .. Passenger behind me had no leg room. ..."
優點： "Good wasn't that great and entertainment was minimal."
缺點： "Comfortable, friendly staff, easy boarding"
缺點： "Food was bad, crew was rude and very unattentive. Over all it's a very bad experience."
缺點： "Too long. No ones fault."
優點： "The crew The time of the flights"
缺點： "Food options were narrow Online seat selection wqs not allowed"
優點： "I had a ile seat,and wasn't crowded"
優點： "Seats are comfortable and the crew was friendly."
缺點： "No meal choice."
優點： "Warm blankets"
優點： "the food on eva was better than delta and united--definitely edible unlike the others. the stewardesses are a little bit stingy with the wine. they give such tiny tiny portions-like 2 ounces at a time--they said i might get drunk. no one can get drunk with what they give. the stewardesses are polite enough. the entertainment was pretty good--good choice of movies. like all other airlines, the seats are too squished together. more room would have been appreciated."
缺點： "i answered this already"
優點： "Excellent pilots! We met a very tough weather when we took off from Taipei 4/21/17 8pm. I thought it was the end of my life! Prayers, competent pilots, and dependable plane had saved us. To God be the glory!"
缺點： "I was requested to wait for a space for my carry on luggage which is fine. I waited for the FA to tell me where to put it and I placed it myself where she asked me to. Few minutes later, she asked me to move my luggage and to place it to another overhead cabin because she said It's "heavy." I followed the standard size and weight for carry on luggage. Another passenger helped me instead. No place to rest our feet."
優點： "The whole experience was nice. The flight was very well attended."
缺點： "Space in our section. Everything"
優點： "The crew are very helpful esp. to us who are senior citiizren"
優點： "The crow, the comfort, timing"
缺點： "Chack in is slow, online services like ordering a kosher meal isnt avaliable, reserving a seat isnt really available only 24 h before departure"
優點： "Nice airplane! Loved the movie selections and the meals. Exceptional service!"
優點： "Great flight! The seats were comfortable and spacious. The crew was friendly and informative and the bathrooms were clean."
優點： "Comfortable Elite Economy Seats. Most of the air stewardess was polite with smiles"
缺點： "Not all but some lack of big smiles or no smile at all particularly when press button for services. Also, slower response compared to SQ where all air stewardess was prompt with great smiles. Main course was somehow better in quality for example beef chunk rather than thin slices. Overall, very comfortable ride."
優點： "Seats were fairly comfortable and there was lots of space. Good Inflight entertainment though movie choices were more limited compared to some other carriers."
缺點： "Not leaving or arriving on time."
優點： "Stewardess are nice, courteous and attend to needs of passengers."
優點： "Friendly service, good food, nice aircraft."
缺點： "Air traffic controller delayed flight for 30 min."
缺點： "No instructions for passengers who are in transit. Instructions on where to go would help. This could be done in the flight before we disembark and also at the exit gate."
優點： "The price was less."
缺點： "Not very comfortable."
缺點： "Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew."
優點： "Crew were excellent"
缺點： "Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger."
優點： "Flight arrived on time"
缺點： "No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers."
優點： "Planes were on time and connections made."
缺點： "One bag delayed as not put on flight and food could be better."
優點： "The crew was informative"
缺點： "Inflight sandwiches"
優點： "very nice crew"
缺點： "my baggage was lost"
優點： "The crew was great. The soecial meal request was hadled well despite oversight."
缺點： "Soecial meal request was made in advance but overlooked. Did not mind it so much as eating less is not a bad idea! To err is human."
優點： "Seat was comfy and spacious for economy class"
缺點： "Vegetarian meal was okay but could be more enjoyable if served with bread at start of meal."
缺點： "Head support for 6 feet plus people on seats would be good"
優點： "The seat was a little uncomfortable but the crew were amazing."
優點： "The friendliness of the crew"
優點： "Seat was good"
缺點： "Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened"
缺點： "We had 4 hour delay causing a stop over at 3am. So yeah"
優點： "Just the cabin crew being nice"
缺點： "Punctuality KLM is always late"
優點： "The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)"
缺點： "A lot of delays, on both flights. We spent twice as much time waiting than flying."
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
優點： "Friendly staff, great service on board. Way better value and service compared to the tacky Irish competition flying the route. Delta all the way"
優點： "Friendly and efficient crew. I travel KLM often and always enjoy the flights."
缺點： "There were several flight delays and gates were changes a few times."
優點： "Flight duration"
缺點： "Very stingy with the drinks Cramped seats"
缺點： "Not enough leg room"
優點： "MCR airport Mert & Greet parking was smooth and efficient."
缺點： "Flight was delayed 2 hours due to bad weather. Additional baggage payment to Air Baltic did not show up on the KLM system and we had to pay again. Nowhere to address this with Air Baltic even in Tallin. Handlers seem uninterested and refer us to ‘the website to address the issue.....’"
優點： "Friendly hostesses"
缺點： "Flight was delayed 3 hours"
優點： "Very pleasant, professional crew"
缺點： "Very slow check in. Mainly because other passengers obviously don't read instructions re: weight/contents of cabin bags etc. Would be helpful if there was additional staff to deal with them away from check in desk. This would mean that others did not have to queue for 25 minutes because the check in girls also had to deal with them"
優點： "Was happy to pay extra 45.5 pounds for laugages which was hidden"
缺點： "Not happy to pay extra money for my case"
優點： "Overall booking and airport was ok. Food was also actually quite good."
缺點： "A comfort of the seats... well its economy class in the end. Entertainment was just dreadful - small screen with visible pixels - I was unable to watch any movie."
缺點： "You are almost always late!"
優點： "Fabulous trip with friendly, helpful staff"
優點： "The time keeping was very good. We left on time and arrived early on both occasion. Good organisation. Excellent service."
優點： "Delayed flight but staff apologized as for safety reasons."
缺點： "Very late arrival"
優點： "Short flight with good communication."
缺點： "Nil to complain."
優點： "Seats were comfortable"
缺點： "Flight was delayed by 2 hours. Could have gone to Amsterdam and come back in that time"
缺點： "Crowded seating, wake-up for breakfast service two hours before arrival"
優點： "Very friendly and helpful personnel."
優點： "Helpful and smiling cabin crew."
優點： "Clean airplane, friendly crew, no rush, nice snacks for a short one hour flight. Just generally a positive experience."
優點： "Service provided by the staff"
缺點： "The navigation of the entertainment system is not very friendly"
缺點： "Without any explanation the plane I was due to go to Istanbul on at 11.30 was not available. I had to wait for a small plane coming from Edinburgh then wait for it to be emptied of passengers and cleaned. This meant we were over 2 hours late into Istanbul. No explanation or apology. I then missed my next flight in Istanbul and had to purchase another ticket. I cannot believe that air passengers are treated in this way!!! I will follow this up with KLM when I go home from my holiday."
優點： "From downloading the KLM app to the final touchdown of my final flight, everything was an ease, checking in, the option to change my seat, the service received was great."
缺點： "The ability to state a seat or meal preference within the app would be good but otherwise all was good."
優點： "good service"
優點： "The included snacks and the seats."
優點： "Very little if any."
缺點： "Aircraft was not very clean,the staff seamed quite harsh at times when speaking to customers. The food was really quite poor but it was a short flight to be honest. Overall not as pleasant as the China Southern flights. I would not like to choose them again unless i had to."
缺點： "suitcase didn't turn up, although connection was quite tight"
缺點： "The leg room on the long flight was less than I would have wished and it was particularly bad when the person in front put their seat back. this was a day time flight and it would have been good to have a bit more room to use a laptop."
優點： "The pilot kept us informed periodically during our journey. I liked that we could choose our seating online. The entertainment was good."
缺點： "The plane was dirty, all seats did not have pillows and blankets. Seating was not very comfortable, particularly as there was a box attached to one of the legs of the seat in front of me, making it necessary to move my legs to an uncomfortable angle."
優點： "The crew were just amazing, such lovely male stewards! They were helpful and friendly and generally wonderful."
缺點： "The entertainment was quite dated and didn't have new movies etc"
優點： "The crew were really helpful since I am a short person in putting my luggage away in the overhead compartment and attentive to everyone's needs. I am a fussy eater and don't really like airplane food but the food was actually really nice. We was given plenty of snacks and drinks in between meals as well. There was plenty of programmes to choose from to keep me entertained."
缺點： "The seats in economy were a little too small for a 12 hour flight"
缺點： "There weren't too many options. The movie selection was very limited and the tv show were over 20 years old in some cases"
缺點： "Only one queue for boarding. Flight late on arrival."
優點： "staff hospitality, cleanness of the cabin and toilet and punctuality of the flight"
缺點： "lack of meal options"
優點： "Seat space was good for a short flight, inclusive of free snack and drink."
缺點： "Too much overoverhead luggage."
缺點： "WiFi connection and thereby any information and entertainment did not work. Long wait for luggage."
優點： "Everything was great. From food to entertainment was great."
優點： "Crew is very friendly and helpful. Leg space is bigger than other flights."
缺點： "Food is not as good as before. I could smell the restroom from my seat (41H). Hopefully Air Canada flights can depart and arrive on time."
缺點： "There’s not enough leg room & no food other than pretzels"
優點： "Extra legroom but I paid for that"
缺點： "Not getting the meal I prepaid for and the curtain of business class constantly hitting me it was not good."
缺點： "Took an hour to de-ice. The snow was forecasted. I understand it's the airport operations, not airline, but there should be a better way."
優點： "Pretty smooth flight overall. That being said, I don’t mean nd turbulence, the air pockets really get to me. Great service though"
缺點： "Steward. & meals"
優點： "The flights are fine, on time."
優點： "Great service- friendly patient helpful, pilots that kept passengers updated and very reassuring and confident sounding. KAYAK got me perfect seats!"
缺點： "Food wasn’t spectacular, and being limited to credit card purchasing is always a problem for many travellers. Pre-purchasing options are a great option except for last minute wishes."
優點： "Seats were comfortable. Food was OK."
優點： "No surprises."
缺點： "5h travel at noon, no meal, this is a bit cheap."
缺點： "Didn't board as I missed the connection."
缺點： "No vegetarian options"
優點： "Crew are very nice and approachable. No complain about their service. And flight is on time."
優點： "The young kids really enjoyed the multi-player video games that were offered on the plane. The windows were really cool too! The amount of light/color coming from the windows were adjustable with the press of a button. It was the first flight for the younger kids, and they loved it!"
優點： "There was good food and entertainment"
缺點： "I'd like better vegetarian options for food though"
缺點： "I don't have any complain about the flight. It was average or a little above average. I just couldn't sleep well probably because the head rest is too high or what. But I'm 5 feet 7. The pillow can be improved as well (firmer)."
缺點： "International service quite a bit better, still not lufthansa standard, but better than crossfair/swiss"
優點： "I needed a wheelchair and they were very friendly and helpful"
優點： "Flight was on time. Flight attendants were pleasent."
優點： "In general, everything is fine. Boarding was good"
缺點： "Lack of food options for people with celiac disease. No ingredients on the dip in carrots and celery dip. Was told it was gluten free, but had a very bad reaction to it."
缺點： "Flight was delays from anotjer air company i had to paid 160$ to get on the next one.."
優點： "Comfortable and quiet"
缺點： "Baggage fees and no snacks."
缺點： "Lost my bag"
缺點： "It was too hot, very warm and could not get the temperature down. Everyone was sweating it was bad."
缺點： "I missed the flight"
優點： "Good selection of free movies and shows on board. Some great and helpful flight attendants."
缺點： "The staff at check in were not overly helpful. We were running late and possibly going to miss our flight and they did not seem willing to help us out at all."
缺點： "No breakfast offered for a four hour flight"
優點： "The crew was inviting, helpful, and very kind."
缺點： "Entertainment system did not work. No WIFI on the plane (which was, admittedly disclosed upon ticket purchase, so it was no fault of air canada). Chairs were very uncomfortable and the individual in front of me reclined fully for the entire trip."
缺點： "Cancelling flights , lying about reasons why, running away from customers when the flight finally after 10 hours was canceled"
優點： "The way back there was nobody beside us. Nice to have extra room."
缺點： "On the way back there was only one person in business class. Nobody got bumped up"
缺點： "My flight and itinerary was cancelled due to the booking staff i planned my travel arrangements for to Mexico. They cancelled the round trip flights i had departing from vancouver to mexico and back so i never was able to use this flight to Vancouver and now will just have a credit there until used. can provide a better rating once i am able to use the flight."
優點： "The staff where friendly and easy going, the boarding was also organized and because the flight was really full of you gave the carry on to be checked they allowed you to priority board"
缺點： "The food countinues to be and issue I flew the same airline 2 years ago and the meal options had not changed. The salad was so bland I was certain that I was eating plastic food."
優點： "The loading was better organized then in the past, so smoother; not as chaotic."
缺點： "No amenities offered other than a free thimble of something to drink. I'm waiting for them to charge for breathable air."
優點： "Flight was on time. The landing was smooth, not bumpy."
優點： "Landed alive in vancouver"
缺點： "Second time in two months that they delayed my flight by at least 3 hours."
優點： "Air Canada front desk people were wonderful and helpful."
優點： "Smooth ride."
缺點： "The plane was very old and delayed for too long. Way overpriced air fares."
優點： "Everything was really good"
缺點： "Some staff were very personable and some were the opposite."
缺點： "Staff needed assistance in folding stroller - whereas this has never been a concern on porter. - stroller was thrown on the floor at landing and retrieval."
缺點： "Slow and stupid some of passages"
優點： "In-flight entertainment console is pretty good"
缺點： "Departure was 40 minutes delayed right off the bat for reasons unknown and unexplained. Then, worse, mechanical trouble on the tarmack, we had to return to the gate and power down the plane, while still remaining on board, unventilated and unpleasantly sweaty, in the dark even for a while. What should have been a quick 1.5 hour flight and 8:30pm arrival thus became a sweaty 4-hour ordeal and almost 11pm arrival. Not the end of the world, but I was a bit taken aback at the absence of apologetic behaviour, like perhaps serving drinks while we're sweating on the tarmack, or heaven forbid, a meal of some sort considering we were departing later than we should have all already been home."
缺點： "Lack of sleep"
優點： "On time, good service and reasonably comfortable"
缺點： "Food options limited and quality very poor."
優點： "AC changed to a different plane for our flight at the last minute, so seat assignments were messed up, and we had paid extra to choose seats. So why pay extra for seating when the airline can put you wherever they want at their discretion. In addition there was a minor delay in take off while the flight deck crew had to re-programmed the avionics to our scheduled route. But we made up the time en route and were only a few minutes late. On the whole, not a bad flight experience, just the usual frustration in the process. I long for the days when flying was a pure pleasure."
缺點： "Crew not overly friendly"
優點： "There were only snacks, no setback entertainment"
缺點： "Add a meal and seatback entertainment"
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
缺點： "The queues at immigration in San Francisco were disgracefully long. it took us 3 hrs to get to our luggage. Advice to US govt to employ more immigration officers. Airlines should report on this"
缺點： "Very very delayed. Made traveling home difficult on me and my family."
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
優點： "Was able to get an Economy Plus seat, which is nice - great legroom for an almost 6' tall person and power plug is very handy. Entertainment & screens on the 787 is very good. Regular distributions of water was very helpful since I wasn't able to fill up my bottle before getting on the flight."
缺點： "Not a great amount of food available, and one of the larger cabin crew members kept brushing my arm as she walked past, which didn't help me get any sleep."
優點： "Flight left on departure and on board air cooling system was much welcome. Cabin crew were polite."
缺點： "Cabin was untidy, goodness knows what was stowed away at the back of seats towards the rear of the cabin, so rear of cabin was unwelcoming. Cabin crew should keep some overhead lockers for their own use. Poor sound quality on Inflight entertainment, either that or Headphones were poor. Food portions were painfully small (lunch of chicken risotto) AND I found pretzel flavoured breakfast bap unpopular."
缺點： "Delayed 2+ hours"
缺點： "When I spoke to the United person last week to confirm baggage and carry on requirements. He said I could take a carry on when I turned up to the gates I was charged another fee for my carry on bag. What is baffling is that when I arrived at Denver people were getting complementary check in baggage. I’m so dissatisfied with the booking and the amount it has now cost me ruining any savings I’d had for sanfrancisco"
優點： "the flight was scheduled 1h30"
缺點： "the seat comfort"
優點： "I finally got home! What was supposed to be a 4-5 hour flight took over 12 hours."
缺點： "United Airlines sucks. If you can avoid United Airlines you should. They might seem like a better price but what they don’t tell you is they are going to burn your time and waste your money. They are not accountability for delays or non - delivery of service. Their customer service mantra"
缺點： "So it was annoying that the seat that was assigned to me..airline assigned that seat to someone else because that person asked for it. And nobody bothered to ask me( no email or call or anything) even though there were lot of empty seats. But the passenger was polite he moved to his original seat."
優點： "Crew was amazing seat are good from Denver to Cincinnati But from Edmonton to Denver seat were tight"
優點： "People caring for people. We flew for a familiar emergency and the personnel on board understood the situation and was very kind."
優點： "The crew were friendly & efficient, the flights were on time, & the gate staff kept us well informed of any changes."
優點： "Good leg room"
缺點： "Seats are narrow. Not much shoulder space"
優點： "Arrived early 787-9"
缺點： "See above"
優點： "After United lost our luggage in Houston we had to file a claim in Auckland which meant we missed our flight to Wellington. Ground crew were super helpful and got us on the next flight 30 mins later. Cabin crew were great and sorted us out with water and snacks before take off as could tell we were desperate after flying in from London via Houston."
優點： "The greeting and smiles I received from the crew members as I was boarding. The plane had entertainment and alcoholic beverages."
缺點： "The only thing I can complain about is the weather causing the aircraft to shake"
缺點： "My friend and I were forced to check our carry on bags at the gate and the airline lost my friends bag for four days."
缺點： "Couldn't connect to the onboard entertainment system through my laptop."
缺點： "We arrived to one terminal and no one says that the next flight was in tom bradley terminal. After asking on the way, I realized that had to walk more than 35 minutes. No transfer service, no info, nothing. Finally after reach tom bradley terminal, the ANA staff said that they was very delayed and wanted to change my flight."
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
優點： "That we didn’t get harassed"
缺點： "Lack of entertainment if you didn’t bring a device. Even if you did needed an app for it and the United WiFi was incredibly limited and slow Staff could be friendlier instead of impersonal"
缺點： "Not much choice of good movies"
優點： "crew was nice"
缺點： "ended up 4x thru the metal detector 4x : 1x in Dublin, 1x in Brussels & 2x in Chicago: terminal 1 & 2!"
優點： "Good trip and on time"
優點： "Good. Seating. Not too crowded"
優點： "Very comfortable flight"
優點： "Service was very good, they were on time and considering the flight time food was good too."
優點： "The TV shows and movie collection is good."
缺點： "Horrible food, no complimentary drinks on economy plus seats. UNITED lost my luggage again (2nd time this year)."
優點： "Great. they upgraded us to First since my husband was silver premier"
優點： "Entertainment and the crew"
優點： "Relatively comfortable seat, decent entertainment and nice crew."
缺點： "50 minutes on the tarmac in Newark waiting for the gate."
優點： "On a recent trip it was very good to be in the new dreamliner and with staff that were enthusiastic and being able to deliver a good product, food and comfort wise was a big bonus. Thank you"
優點： "Getting back to the UK"
缺點： "When booking with Lufthansa I don't then expect to be on a united airlines flight Terrible customer service and substandard old uncomfortable aircraft"
優點： "Smooth flight"
缺點： "For connecting flights I believe that those who are rushing to connect should be let out first."
缺點： "The movie not updated. No chinese movie. Love the pillow and blanket at business flight."
優點： "fast take off and good service."
優點： "On time"
缺點： "The flight attendants were rude, impatient and generally seemed unhappy to be working on this particular flight."
優點： "Easy check in. Good flight. Good food."
優點： "At least I could watch movies."
缺點： "After a long journey in Japan, flying United back to the U.S. was a rude awakening. Their crew has no regard for the manners or respect in Japanese society. I was sitting in an exit row aisle behind a restroom in economy. The staff kept bumping into me and my entertainment system as they tried to rush up and down the aisles. Really taking a breath and walking more slowly could have resolved this. At one point, the staff almost caught my arm between my seat and their rolly cart. The plane was old and in disrepair. My neighbor's entertainment system screen needed to be propped up with duct tape. The seats are stiff and uncomfortable, and the headrests are designed so that if you have a U head support, it will collide with the headrest and curve your back into a C. Some staff could use a refresher on basic Japanese. One flight attendant kept asking everyone "US Citizen or 日本語？" which means Japanese Language. Those are not mutually exclusive questions for many bilingual flyers. I usually tolerate airplane food, but this was the first meal I could not eat on a plane. It was eggs and hash browns, and it was so mushy and salty, I decided to pass. The bathrooms dirty quickly, and are a disappointment compared to the amenities provided on your basic Asian carrier. No toothbrush. No hand lotion. Just soap. We left Narita after 5 pm, and were served this weird dinner breakfast meal. Six hours later (of a 12 hour flight) it was about 11 pm in Tokyo, and 7 am in the destination city of Houston. Might as well get back to American schedules? I don't know, but when I was naturally getting tired and putting on my sleepmask and earplugs to get some rest, a rude flight attendant kept asking me if I wanted breakfast or orange juice, shoving items in front of me (with one hand, a no-no in Japanese culture), and repeatedly asking me despite me shaking my head no. I really don't know where they hired these people. My bag got held up by customs in Houston, and United transfered it to a third party courier service who tried to call me at 1 am to deliver it. That was a bit later than I expected, and I missed the call. The next day, I tried to call the driver, who hung up on me! I called their customer support, who was unable to contact the driver or the delivery service. Just who did they hand my bags to? Thankfully, after an 18 hour wait, I got my bags back, but it was a stressful wait. Throw a dart at a list of Asian airlines, they're all better than United."
優點： "The cabin crew weren't charging people for alcohol on the flight"
缺點： "On checking in we had to use a machine to print our boarding passes and take our bags to a bag drop in Newark. The man proceeded to put a large tray on the conveyor belt, swing our bags in the air then smash them down into the tray. This was done to both bags as if we weren't there. Had there been something expensive in there it would have been totally destroyed. He really couldn't have cared less about our bags and their contents. We were talking to a woman on the plane who was telling us that a woman a few rows behind who had a new born baby as was told she would be given a seat with extra legroom had this taken away from her to United could sell the seat to someone paying for it. The chicken and orzo dinner was absolutely revolting. The orzo was so over cooked that it just turned to mush and the chicken really didn't taste like it had ever seen a chicken. All this combined with the issues we had on our flight out show that United are scum and just see you as ££. Sorry I cant be more complementary than that, its just the truth."
優點： "Staff were very helpful especially with delayed flights etc"
缺點： "Aircraft was very old, bad food, lack of entertainment, poor tv and hard to use, uncomfortable seats"
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
缺點： "Long delay in Knoxville because of atc clearance issues and there is not much to do in the terminal. Only give snacks and water would of rathered a sandwich"
優點： "Newark Airport is great and the flight was comfortable"