優點： "Typical flight and all went well."
優點： "crew amazing"
優點： "Simple check in and boarding, right on time."
缺點： "Business class seats not very long if you are tall. Western meal option is not really very western. Crew is a little too efficient- got woken up 90 minutes before landing to clear the mattresses. Lots of announcements- a bit too much. On time, and quick to respond to requests. Sake was good as was the ramen."
優點： "Nothing to complaint. Excellent airline nowadays"
缺點： "More movie choices. More substantial second meal."
優點： "Seat super comfy"
缺點： "All okay"
優點： "Crew was attentive and food was great. Japan air was a much better buy than any American company. I will look for Japan air for any flights I take in the future."
缺點： "Nothing. The experience for international economy was perfect."
缺點： "Very good airline except for the fact that the staff at Narita airport."
缺點： "The chairs were just a little uncomfortable, too firm, but everything else made up for it."
優點： "Wonderful crew"
優點： "The crew and food both are amazing."
優點： "The crew members polite and nice."
缺點： "To time the food service more evenly. Left side passengers were served a meal and finished before the right side was served food."
優點： "even though I was in Economy class, the seat was comfortable, the food was good and the flight attendands were attentive and polite"
優點： "JAL services on the plane is great. Food is much better than other companies. Ice Cream after dinner is great. Flight attendants are polite and nicer than other companies. Interior of the airplane was newer and comfortable."
缺點： "The person who assisted me to check in didn’t even know about Global entry..."
缺點： "Cabin crews need to learn how to smile."
優點： "Perfect service, never had a more pleasant and attentive crew"
缺點： "Movies were pretty much still the same as 10 weeks ago. Not possible to sleep in the seat in premium economy right by the toilets and galley. Constant door clattering and toilet flushing. In other cabins the noise wasn't as bad, probably better insulated?"
缺點： "Flight attendants"
優點： "Privacy of window side seat"
優點： "Service was excellent. Premium economy seats well worth the few extra $$."
優點： "The food the service and the staff"
優點： "The food the service and flight was great"
缺點： "Food was awful. Huge hassle having to clear immigration pick up bags and check in again in Shanghai."
優點： "Smooth ride"
優點： "Everything ! Makes me what to travel to Japan more."
缺點： "I loved it"
優點： "Easily upgrade to premium economy class"
缺點： "Some staff lack of basic english"
優點： "Excellent Service, food and beverage. Comfortable aircraft cabin atmosphere."
缺點： "in-flight Wifi is not working"
優點： "Never problems with JAL"
優點： "It was very good no prO lens at all:)"
優點： "Cabin crew were very nice. Food was okay, while the legroom was good too."
缺點： "Delayed flight, but the email notification from JL was lacking the most important detail... The new take off time! It was 70 minutes later than advertised, but then delayed by another five minutes on top after a late take off."
優點： "The staff were fantastic nothing was too much trouble and great fun attitudes."
缺點： "No entertainment systems."
優點： "The business class layout was very good. Seats comfortable with excellent cabin staff and the food and its presentation was A+"
缺點： "Hard to think of something here...possibly better movie selection and having to bus from plane to terminal... But that's about it!"
優點： "Beautifully presented and tasty Japanese food. Electronic windows."
缺點： "Not overly impressed with the 12:05am departure time. Western food not overly impressive. Having to travel from the plane to terminal by bus."
缺點： "No space for cabin bags. Late by 2 hours. Super rude and passive aggressive staff. Kept in bus at Frankfurt for 10 mins. Won’t fly BA again if i can help it."
優點： "The level of care and attention that was given to my comfort during the flight was extraordinary. Also the economy was much better than any economy i've ever come to expect from other airlines."
缺點： "The boarding I didn't know at first where to go to get to the gate. Having to exit and then re-enter the airport was a pain and further complicated my boarding. But that was not JAL's fault and is on SFO."
優點： "I was comfortable, Crew was pleasant and attentive. Food was really good- both meals!"
缺點： "Not applicable"
優點： "Attentive staff. Great food. Great service. Vast improvement over Cathay Pacific."
優點： "Very helpful and polite"
缺點： "I got a sore but comes the seat was not very padded"
優點： "The flight attendants were very attentive and polite, seats are some of the most comfortable of any airline I've flown (particularly compared to the US domestics), and entertainment is solid (although the English movie selection was not that large). I would definitely recommend JAL to others."
缺點： "The food was not to my liking (i.e., all Japanese style, but not necessarily types that appeal more to Westerners) but it was palatable."
缺點： "Double standard"
優點： "Friendly diligent staff"
缺點： "No announcement to acknowledge the bumpy ride"
優點： "Everything was excellent crew was very helpful"
優點： "Friendly and attentive staff with excellent amenities ie: check in, seat space, food quality, movies to watch, music, ...etc."
缺點： "Nothing to complain about here. Both trips to Tokyo, Japan--to and from Japan have been enjoyable and drama free."
優點： "Courtesy and thoughtful services throughout the flight More leg room and better food than typical American Airlines’ economy"
缺點： "Can’t think of any thing"
優點： "JAL is hands above any of the American airlines....so polite, helpful, diligent and graceful. Food much better as well, and newer planes."
優點： "Flight attendants provided high standard of service and courteous."
優點： "So cramped. Very uncomfortable flight."
優點： "Seats we fine"
缺點： "Delay 2 hours"
缺點： "American Airlines had put my luggage on a flight earlier than me and is still NOT FOUND."
優點： "Nice seats, good food, good service"
優點： "The flight was great. Lots of movies to choose from. Food was pretty good too."
缺點： "They moved our flight around multiple times. We first had a layover in Chicago then through multiple emails and one phone call they just flew us straight to London with no layover. It all worked out it was just stressful not knowing exactly when we were flying out and if we were going to make our connecting flights. It did work out and we did make it."
優點： "The crew has invited my kids to take a picture with them. My wife and I have been impressed."
優點： "Should have booked AA instead of BA."
缺點： "AA couldn't find BA reservation. poor integration of services"
優點： "The very long TSA line was very fast. Good job TSA. Flight attendants were very attentive."
缺點： "Found the first class seat capsule uncomfortable after about three n hours. Certainly would not want it for Transocean flights."
優點： "Very very helpful I will fly AA every time I can"
優點： "Wonderful and super friendly crew"
缺點： "Booked flight with my sister 6 months before departure, paid for both tickets at the same time to find out seat assignment not together.... that could be understable only if ticket is purchased at the last minute. We were applicable to switch with another couple who were in the same situation as us....."
缺點： "My flight from SFO to Miami was delayed so I missed my connection to Rio and now I’m NYC on my birthday instead of my final destination. The flight status was changed 7 times. And AA said they would get my bag off but they did not and now I have to wait at JFK and hope it got rerouted here. And if it didn’t to hope it can on another flight before I hopefully actually get on a flight for Rio. Nobody has comped me for losing a day in Rio and for my hotel room. And this has been the worst flight exeperience or my life which unfortunately landed on my birthday. One I’ll remember in a sad and bad way. American Airlines refused to compensate me because I got my tickets via Kayak and I haven’t been able to find a number to complain to a Kayak agent whom I sure would say I had to contact American Airlines and nobody would help or take responsilvitu for this disaster."
優點： "One cabin crew went the extra mile for me...rescued a partial dental plate which I had inadvertently tossed in the trash."
優點： "The flights were on time and the staff was very friendly."
優點： "Nice new aircraft - clean and comfortable. Entertainment selection and system is excellent. SFO airport is clean and efficient"
缺點： "I DO NOT like JFK airport. The signage is poor and it's difficult to figure out where you need to go. There aren't enough monitors and people in the airport are rude (including staff)"
優點： "Seats were surprisingly comfortable"
優點： "Smooth transition with our connecting flight"
缺點： "Plane didn’t feel very clean. Our tray tables were dirty Seats were not very comfortable. Food could do with a little help"
優點： "Good friendly service. Flights were on time."
優點： "Except for narrow seats, all fine"
缺點： "Narrow seats (we were in exit row, so plenty a leg room)"
優點： "Staff were helpful."
缺點： "It was advertised that one can see entertainment through WIFi, but from my iPad, i can't connect to this WiFi. I tried several times until I just gave up."
優點： "New plane, early departures, nice crew, terrific entertainment system."
缺點： "My flight was delayed. I felt lucky when they gave me a place in a plane leaving 1 hour earlier. But that flight was delayed twice because of mechanical problems: the first time we had to go back to the gate and the second time we stayed on the runway just before take off Not enough room in overhead bins. They asked people to check small suitcase or bag."
優點： "Everyone was so friendly and helpful, especially Ricardo at the check in desk. Our flight was delayed for 2 hours but the friendly staff made it easier to deal with the delay!"
缺點： "I'm getting to Madrid 24 hrs after I was supposed to"
優點： "I was comfy on Philly to Venice flight, no one was sitting next to me"
缺點： "Staff at Philadelphia was rude when I asked for upgrade options the desk attendant told me " you should have booked 1st class from the beginning" in a rude and belittling demeanor."
缺點： "We thought we were going to be flying on British Airways American Airways."
優點： "I really like the 737..the seats were so comfortable. I miss the old school planes when things were quality. The seat declined further and the headrest was comfortable and not too tall. And I especially loved the service of our flight attendants. Overall this was a very quality flight."
優點： "It was nice that plane wasn't full so I had an empty seat next to me. Crew was nice."
缺點： "AA trying to sell seat "upgrades" during online checking."
優點： "Lots on in-flight entertainment."
缺點： "Nothing, I pretty much just slept the whole time."
缺點： "Four and a half hours on board and just a cookie? Really!?"
優點： "I was surprised by the amount of room in the economy cabin."
缺點： "Check in very slow! The computers used for passenger self check in didn't work well. It took 6 attempts to read my passport, it never did read my green card, wouldn't accept my frequent flyer number. Other passengers were similarly frustrated. The attendant couldn't have been less helpful. I joined a line to check in with a counter clerk. The counter positions were seriously understaffed. The clerks seemed to be working quite slowly and were quite unconcerned about the growing line. I'm glad I checked in early for my flight!"
缺點： "I got to Moscow, SVO. I didn't receive my bag. This sucks."
優點： "The food was great!"
缺點： "The new baggage rule limits you to two bags in business on international flights☹️"
優點： "Friendly and helpful crew."
缺點： "Not sure why American would fly a plane across the country with no electrical outlets, entertainment options, or food beyond snacks."
優點： "an extraordinarily long and stressful journey that sgould have taken 15 hours but took 27.. I may stop using American Airlines"
缺點： "You overbooked the flight"
優點： "Pilot did good job in tricky conditions at landing."
缺點： "Wish food were served."
優點： "Landing at destination"
缺點： "Plane, food,seat, entertainment and missing flight crew"
優點： "Nothing I could not take the flight"
缺點： "They did not let us board because the connection time was not enough for our bags - no one took accountability and they finally rescheduled us on a flight the following day after 3 hours on the phone. Terrible"
優點： "Crew and promptness. Roomie seat."
缺點： "No cellphone charger. No movie screen at the seat."
缺點： "My tickets ultimately were booked through Kayak/webjet. I will never book through webjet again. You can't directly speak with an agent. They never sent me my e-tickets. I couldn't download my tickets prior to arriving at the airport. It was super confusing because I couldn't figure out whether I was flying on British Airways or American Airlines. I didn't know what terminal to go to. I finally checked in with American even after they told me to go to British Airways. Next, American said that my booking was messed up such that they couldn't check my bag through. So at Chicago I had to exit the Secure area, pick up my bag from baggage check, check it back in and go back through security. I still didn't have my ticket for the chicago-barcelona leg of the trip. At American, they told be I had to exit the airport again to go to British Airways for the Chicago- Barcelona leg of the trip. Luckily, i asked another agent and she confirmed my flight was though American. It was the most confusing flight experience, I have ever had."
優點： "Probably just about the only domestic flight where you still get food in steerage."
優點： "The accommodations. Loved the high tech tv and choices on the entertainment, as well as the more advanced reading lights. LOVED LOVED LOVED the charging ports available."
缺點： "The headrests/seats weren't very comfortable."
缺點： "The flight was delayed for 2 hours and after seated in the AA plane for 2 hours, the flight was canceled because without pilot?! Changed to a UA plane but after seated in the UA plane 1 hour, the plane needed to be maintenanced. Had been changed to another UA plane. After three times into three planes, arrived Chicago at 3:30am without the checked baggage."
缺點： "Late by 40 min"
優點： "The comfortable sitting and good hospitality by staff. Timely departure and smooth landing of aircraft."
缺點： "It was delayed for about a half an hour. Other than that it was great"
缺點： "I had booked an international flight with British Airways and it ended up being American Airlines. There was no notification of this change and I was not happy. I found AA to be subpar. The plane itself didn't have individual screens and my view was obstructed by other seats. The food was terrible and I got sick later, possibly from the bad airline food. Overall I got to my destination on time, but unhappy as I had chosen an airline and was forced to use another."
優點： "Lots of free movies."
缺點： "No free food."