優點： "Just normal..."
缺點： "Improve Leg room"
優點： "Everything was great!"
缺點： "Some announcements were made only in Korean, would have been helpful to also have English on international flight."
優點： "Very friendly staff with excellent service. Bottled water in every seat upon boarding. Lots of leg room, and love the outer earphones they provide!"
缺點： "More movie selections"
優點： "The crew was very friendly, and I was happy to be seated in a 2-person row."
缺點： "Nothing the crew could do- a lot of turbulence and food served past midnight!"
優點： "Fortunately plane not full and was able to use adjacent seat(s)."
優點： "Seat super comfortable wheelchair is perfect awesome"
優點： "Very nice trip"
缺點： "Clean the restroom more often"
優點： "Great service"
缺點： "Hope I can change seat when I check in even though I choose to enter other skyteam number than sky pass."
缺點： "The seats on the plane had ample leg room, even in economy. The service was excellent. The staff was very polite and efficient. All of this made for a pleasant experience even for the long trip. Thank you Korean Airlines. I would recommend you to all traveling overseas."
優點： "Overall good, comfortable, nice and food and entertainment was very good quality."
缺點： "I didn't realized we were on a code share flight from Seoul to Hanoi until we got to check in counter and they couldn't issue boarding pass even though it was a through check in for till Hanoi. In our booking itinerary it was printed as Korean air with a small print that said operated by jinair. It wasn't so bad but the hassle of going to another terminal to board and being in a smaller aircraft after a long flight wasn't the best."
優點： "Flight staff/crew were the best. And them planes top notch condition and amenities."
缺點： "Anytime I looked to get help from there non-fight staff (customer service, reservation personnel,etc.) I found them rude, short and unhelpful."
優點： "comfort flight."
缺點： "skipped snack service."
優點： "I like the service, food, and entertainment."
缺點： "A kid sitting behind me was constantly pushing really hard on the entertainment touch screen. Also, kept playing with his tray table! I was trying to sleep but couldn’t because the constant shaking of my head rest and overall seat!"
優點： "The amount of times i was fed"
缺點： "My seat. I wanted to upgrade and they said no, but it wasn't full"
優點： "Staff was friendly"
缺點： "More food offerings like snacks and fresh fruit options"
優點： "Staff was very nice"
缺點： "Very small seats"
優點： "very comfortable seating/sleeping in Prestige (business) class."
優點： "Great service, good meals and frequent beverages at no charge. From the paper slippers to the warm wash clothes that were passed around at one point, I’ve never been better taken care of on a plane. Passengers comfort was taken into high consideration."
優點： "Nothing our tickets had to be cancelled"
缺點： "Our flight was scheduled with Korean air. We attempted to check in multiple times with issues on the Korean air website. we called and they told us not to worry. Finally, approximately 12 hours before departure we wwere able to check in Only to find out due to the expiration date of our passport we would not be an allowed to check in. We scrambled to get an emergency passport, however by the time it was received we had already missed our flight. Korean air is not willing to aknowledge this as a fault in their system and is instead suggesting this is a kayak issue for allowing us to purchase these flights. I would like the total flight cost refunded as this should never have been allowed to be purchased if Korean air knew at the time of purchase when checking in there would be an issue."
優點： "Almost everything. I liked the very friendly staff and big screen for entertainment."
缺點： "Almost nothing"
優點： "Food, would of liked snacks or dessert."
缺點： "Would of like more movie choices"
優點： "They fixed my vegetarian meal issue by making sure I get it on the next flight."
缺點： "1. They didn't have a vegetarian meal as I had selected while booking my flight. 2. For the 2nd meal, they offered me the extra vegetarian meal they had but it had so much chili powder in it, it was not edible."
優點： "My first time to fly with Korean Air and I would not hesitate to fly with Korean Air again. The plane has a lot of leg room, aisle is not cramp to move around. It was a long flight, but the flight attendants made it worthwhile. They were very attentive to your needs with exceptional service. The food selection was good. Overall the best flight I've ever had flying overseas."
缺點： "Maybe the chair in economy can be a lot more comfortable. Chair is sturdy lack of cushion and back support. People like me who has mobility limitation and bad lower back is difficult coz it adds more discomfort on my end. Hopefully, one day the chair can be more comfortable."
優點： "I liked that it was a seemles, smooth and easy operation during the entire trip from departure to arrival. Thank you for making traveling a pleasant and dreamy experience!"
缺點： "There wasn’t anything I didn’t like."
優點： "Great service"
優點： "Everything about the trip was smooth. The seats were comfortable and the food quite good. Everyone was very kind and made the long flight very pleasant."
優點： "I was not expecting that it exceeded my expectations, it was better than my favorite airline. First time I ever eat all the food they served in an airline. The crew were excellent, they're always there- I don't know if they ever rested throughout the duration of the flight! Not to mention, they are all friendly."
缺點： "Nothing! I wish I won't see things not to like in my future flights with them."
優點： "Flight attendants were very nice."
缺點： "Movies are old"
優點： "Everything was very clean, on time, very efficient, staff was very polite."
優點： "I was recently on flight CI054 from Auckland to Taipei, with a short layover in Brisbane (my final destination was Incheon, South Korea. Due to fog in Brisbane, the flight was diverted to Gold Coast. After arriving in Gold Coast we had to take a bus to Brisbane. It's kind of a long story, but basically I will say it was handled well for the most part my China airlines. Certainly, fog was not there fault and they did everything they could to accommodate passengers, including putting us up in two very nice hotels."
缺點： "The one complaint I have is when disembarking the plane in Gold Coast, there was no China Airlines personnel to be found anywhere. Nobody on the plane knew what we were doing - who was supposed to get on the bus and who was supposed to stay. The Australian immigration authorities and Gold Coast airport staff took control, but again, China Airlines staff had completely disappeared. Nobody was there to tell us whether we should collect our luggage, how to get an appropriate visa to enter Australia, where to go to get on the bus (or even if we SHOULD get on the bus). I was really frustrated at the point, but other than that, I would say they handled it quite well"
優點： "The food was delicious. Stewardesses awesome."
缺點： "Ths length of the flight, but that is normal."
優點： "All services provided was excellent. Staff is well mannered"
缺點： "Taking Care of passenger was excellent. Staff is really supportive to passengers."
優點： "The food was really good, the crew was always kind and taking care of me all the time, the aircraft was nice and comfort, flights were always on time and the connection in Seoul was fast. I love the service. I would totally recommend it and whenever I have the chance to fly with Korean Air, I would do it"
優點： "Good service and on time"
優點： "In flight map display, food, power outlets, seat size/space, good movie choices"
優點： "upgrade the food quality"
優點： "Service was polite and fast."
缺點： "Cramped seats"
優點： "Food was definitely above average. Cabin service was good."
缺點： "Not took off on time. No explanation or apologies from the captain."
優點： "The staff members were really nice and it was an enjoyable flight."
缺點： "The food. The noodles were over cooked, but the rest of the meal was good."
優點： "Great service, decent legroom in economy"
缺點： "Language barrier was to be expected"
缺點： "Food is terrible. Boarding was late, late taking off, late parking at gate that caused many of us missing our connection flight. Terrible experience with Korean airlines."
優點： "I have flown with many airlines and Korean Air is by far the best airlines I have flown with. Great service, perfect locations."
缺點： "China Air was alright. Just didn't like the whole running around the airport trying to figure out what counter to go to. Also I am not a big fan of getting transported via bus from terminal to plane"
優點： "Cleanliness, spaciousness, top rated service. Food was delicious. Staff was very friendly, kind and professional."
缺點： "Flight was rather long, but the experience made it manageable."
Very Efficient. Very Professional Staff
My seat in business classes was so small. I felt so cramped and uncomfortable. The configuration of the seats are too closed for comfort. Feeling so exposed and no privacy. The blanket was so thin but fortunately, the temperature in the cabin was quite warm. The crew was excellent. I was looking to fly with JAL but left a little to be desired to fly with JAL again
This flight never happened because Kayak and ChatDeal let me buy this flight without notifying me that Japan still has a travel ban in place for individual tourists. They only refunded me $1100 of the almost $1700 I paid initially.
I believe the Japan airline was very prejudice against me and some other Mexican passengers they let other Japanese people board but not us. I had my 48 hour test but they turned us away and I paid over $1,600 for that ticket and I got turned away in Los Angeles. I haven’t had a chance to complain. I made it to the Philippines a month later. But I really hate Japan and Japan airlines. I will never think about using them again. And I tell all my friends the story Unthinkable all that money and all you can say is we’re sorry Clinton Dow
All the Japan airlines staff from the checkin agents to the air hostess were all very courteous and helpful.
JAL staff is always super professional, polite, and helpful. The ground staff in Japan were exceptionally helpful by solving our connection problems perfectly.
Kayak messed up the scheduling of our canceled flight and set us back from departing for one whole day
I book my tickets thru kayak.com and when we are boarding, 6 of us sit in 6 different places. I have 3 kids and a senior mother. The crew are nice, but not willing to work with other passengers to change the sit for us. Kayak didn't send the seat assignment ahead so I didn't know we are not sitting together. Specially 11 hrs flight. ☹️
Overall experience from checking in to boarding off - everything was painless and comfortable. Nice treatment. Special meals was good. Nothing to complain about. The seats were quite comfortable and had ample leg room. Will fly again with them,
It was very frustrating experience with Kayak and Japan Airlines. Chatdeal with Kayak has handled the issue in a very unprofessional manner. I had booked japan airlines from San Diego to Bengaluru via narita on Nov 21. While at San Diego airport , I came to know that japan airlines flight from Narita to Bengaluru was cancelled 2 months ago. The airlines asked me to check with Kayak as they were the primary ticket issuer. Now the issue begins from here : Chatdeal in association with Kayak was my primary ticket issuer. Firstly the customer support number that they had issued was of no use as it would always ask me to connect to representative via chat. So I went over chat over. Now in the chat, the representative were very slow in responding. They took almost 30 min for 1 response. All this while I was at San Diego airport having nowhere to go. Finally after hours of discussion, they said that this matter will be taken care by CHANGE section of chatdeal and they would require 24 hrs to come back. I objected as I was in San Diego airport with nowhere else to go. I decided to book a flight myself at 2.5 times to original cost. Finally I agreed and waited for 24hrs. But they never got back. After couple of days and after multiple attempts to get response over mail, finally they responded just to wait for some more days and its Still on going after 1.5 months. This was one of the worst case of professionalism
Options for food. There were no vegetarian options.
We appreciate your excellent customer service. My 88-year old Mom enjoyed your rest room with companion care, suitable to our needs. Your relentless patience, sincerity and humility struck chords remarkably in our hearts. You treated everyone fairly. Thanks for keeping us all safe and secure. :)
There were about 20 people on the flight. It was like getting business-class service from the crew.
缺點： "Is easy to book from your even I don’t really understand English and Japan airlines was wonderful service. Thank you 😊"
優點： "The flight attendants are the most professional and attentive employees I've ever had the pleasure to be served by."
缺點： "The movie selection could have been much better for such a long flight."
優點： "Seat super comfy"
缺點： "All okay"
優點： "Punctual and direct flight NRT-BOS. Time-efficient."
缺點： "The chairs were just a little uncomfortable, too firm, but everything else made up for it."
優點： "The crews were very kind and helpful."
優點： "The crew members polite and nice."
缺點： "To time the food service more evenly. Left side passengers were served a meal and finished before the right side was served food."
優點： "JAL services on the plane is great. Food is much better than other companies. Ice Cream after dinner is great. Flight attendants are polite and nicer than other companies. Interior of the airplane was newer and comfortable."
優點： "Everything ! Makes me what to travel to Japan more."
缺點： "I loved it"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "The level of care and attention that was given to my comfort during the flight was extraordinary. Also the economy was much better than any economy i've ever come to expect from other airlines."
缺點： "The boarding I didn't know at first where to go to get to the gate. Having to exit and then re-enter the airport was a pain and further complicated my boarding. But that was not JAL's fault and is on SFO."
優點： "Very helpful staff. Easy check in. Comfortable seats."
優點： "We traveled with our 1.5 year old and JAL was incredibly accommodating and made our trip very enjoyable. They went above and beyond to make sure our trip was smooth and provided impeccable service."
優點： "Was fed a meal and snacks/drinks for this connecting 3 hour flight in economy. Hard to sleep in the economy seats, But with a blanket and thick clothes it would be better! Japan Airlines crew extremely nice!"
優點： "Very helpful and polite"
缺點： "I got a sore but comes the seat was not very padded"
優點： "Friendly diligent staff"
缺點： "No announcement to acknowledge the bumpy ride"
優點： "Friendly and attentive staff with excellent amenities ie: check in, seat space, food quality, movies to watch, music, ...etc."
缺點： "Nothing to complain about here. Both trips to Tokyo, Japan--to and from Japan have been enjoyable and drama free."
優點： "Courtesy and thoughtful services throughout the flight More leg room and better food than typical American Airlines’ economy"
缺點： "Can’t think of any thing"
優點： "Amazing service and amazing food! For such a long flight I was extremely comfortable! Loved that the crew members kept me informed since I was spotty with Japanese they were very good!"
缺點： "Can't really say anything bad! It was great!"
優點： "Boarding and crew"
缺點： "Lost luggage"
優點： "The crew will treat you with respect even if you fly with economy class like myself Superb food Great movie selections Cheap wi-fi"
缺點： "I cannot find one thing I did not like"
優點： "The airplane is clean, toilets are super nice! Service is very good, legroom is adequate. I like the rice dishes on board. Overall, excellent."
優點： "Good quality food. Between-meal snacks. Great selection of media entertainment. Convenient power available at each seat including USB right in front of you. Many handy pockets in front of you for storing various items."
缺點： "Little surprised that the attendants were a little difficult to understand in English. I imagined their English would be pretty good."
缺點： "Airplan so old and ac not work super hot."
優點： "Cabin staff. Special meal. Cleanliness."
優點： "Check-in was swift and painless. Crews were pleasant. They gave my daughter a small toy before take off which made her happy. The seat was noticeably wider than any other airline I had taken before."
缺點： "Food was so so...although my daughter liked her kids meal (tater tots, chicken nuggests, veges, jam sandwitch, fruits, ice cream.)"
優點： "All was efficient but no standout"
缺點： "Nothing was bad enough to mention this column"
The food was really bad. Ravioli were hardly warm. A dish with “salmon” over rice was so salty and dry. The dish they call beef with rice and egg had a gravy but it was challenging to find even small pieces of meat. They really need to fix their menu. It’s not even average….
I will choose ANA again. Excellent Service
ANAN WONT REFOND ME THE MONEY FLIGHT THAT I HAD REQUESTED TO CHANGE DATE BECAUSE OF FAMILY EMERGENCY< HOSPITALIZATION
Overall experience is good. Except that the one of the assistant ground attendant during my check in is quite annoying when i asked her only one question, something regading the boardong pass. She should be more helpful and accommodating not arrogant.
缺點： "This is just a poor airline in which I will never fly on again. I will blame it a lot on miscommunication but seats are horrible and need way for cushion especially if you are on a 11 hour flight."
優點： "I loved the film with kabuki characters to introduce safety procedures."
缺點： "More seating room, better ventilation."
優點： "Entertainment offerings were good."
缺點： "I booked the flight thinking it was with ANA , it was on United which is a full step below in quality. My bad!"
優點： "Crew was amazing and very comfortable seat"
缺點： "Food can be better and Entertainment was poor There should be more choices available. WiFi was spotty only 150 MB was available after paying. It should be free in business class like other airlines"
優點： "Polite, attentive, and amiable staff show they take pride in their top notch service. Entertainment options (movies, documentaries, travel guides) on screen are also a huge plus."
優點： "Perhaps the most courteous airline I’ve experienced."
缺點： "Seats are way too small, incredibly uncomfortable to the point of painful ness. More luggage space"
優點： "Great experience overall."
優點： "Check in is a breeze, the staff even helped me to load my luggages to the counter. Boarding is prompt and orderly. The food is excellent , love the kabosu, there is snack available at the back in case you are still hungry. Entertainment is good choices, headphone is nice."
缺點： "None so far, been travelling with ANA 8-10 times a year for more than 5 years"
優點： "Excellent service & friendly"
缺點： "Food was cold"
優點： "The staff on ANA are super friendly. The legroom on their big planes--even in economy--was excellent."
缺點： "The food was okay but not great."
缺點： "No available slippers for economy class. I’m a star alliance gold and other star alliance airlines member provide the said amenity."
優點： "The plane came from LAX was 45 minutes late...but not a problem.....still ok"
優點： "Very smooth boarding process and excellent, lovely flight attendants"
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "The food was great. There was a good selection of shows and movies. The stewardesses came around with water and juice often which was really nice. The bathrooms were clean."
缺點： "The decent into Japan was pretty steep. It made me feel a bit sick and I never get motion sickness. Hardest decent I've ever had and I travel every 2 years. The ascent was excellent though and the flight in general was perfect."
優點： "Service, Cleanliness and Overall Quality"
缺點： "We got lie flat cubicle seats on the way out but just tilt seats on the return, both on new 787's. After a 11 hour flight in lie flat cubicles and connecting to a standard recline BC seat is a bit painful."
優點： "Good service"
缺點： "baggage was broken."
優點： "The crew was always around if you needed anything."
缺點： "Wifi was slow, expensive, and you’re limited to 100MB instead of unlimited & luggage people broke my top handle on my suitcase, so it’s pain to move it around now."
優點： "Very polite crew, service oriented and smiling, help whenever they can. Flights were on time."
缺點： "Food choices very limited, and quality is sub-par."
缺點： "late again and hot in the cabin. sat on the runway for a while again"
優點： "I had a "premium economy" seat for this leg. That was good, and the seat itself was much more supportive than most airplanes have. Crew was attentive."
優點： "Same as above"
缺點： "Same as above"
優點： "Pleasant stewardesses"
缺點： "Expensive lunches, no entertainment unless you pay"
優點： "Good food and onboard service."
缺點： "Plane was delayed and I missed my connection. Once airborne the flight took forever."
優點： "Crew are nice, helpful and polite"
缺點： "Airport problems turned it into a very long flight. We circled around Fukuoka for and hour. We ended up landing in Nagasaki and used taxi to Fukuoka. Over all time to final destination is 6 hours late."
優點： "The flight was very well organized and the plane left on time and arrived exactly on time. The service was excellent even though the plane was close to full."
優點： "The entertainment and food were very good. It’s a long flight, so more cushions in the seat would be great. I felt like my tailbone was getting bruised."
缺點： "The entertainment and food were very good. It’s a long flight, so more cushions in the seat would be great. I felt like my tailbone was getting bruised."
優點： "Great airline!"
缺點： "some of the gates can be long walk"
優點： "The staff are friendly and helpful. The seat is very comfy"
優點： "Flight was very good - enjoyed meal and entertainment"
缺點： "Should make it clear to passengers ahead of time that flight departs from international terminal (terminal 1) at Shanghai airport (and also that flight is NOT out of Pudong airport, although we were aware of the latter fact ahead of time)."
優點： "Good food and service"
缺點： "Delay too much time"
缺點： "Limited number of movies"
優點： "Stewards were very polite"
缺點： "seats were very uncomfortable on the long flight from San Francisco to Tokyo; poor movie quality and poor choices of movies"
優點： "All the Japanese food are delicious! The crew are polite and nice"
缺點： "I suppose, not enough variety of American movie. In my opinion"
優點： "Great service and great food"
缺點： "No complaints from me"
優點： "I missed my flight. The customer service agent was awesome!"
缺點： "Flying United. I missed my flight. The gate was packed with people so I sat literally a quarter mile away. The flight was delayed and I got a text telling me new departure time. I show up for new departure time. Plane left six minutes earlier. First thanks for the bad information. Second thanks for not paging me. Third I don't care when the plane is supposed to leave. Just tell me what time to be at the gate so I can stand around after an international flight. Oh and if a flight attendee to squawk rudely at a paying customer when we do land, why I'd just have to ask myself AGAIN ... why do I fly United?"
缺點： "EVERY FRIGHT WAS DELAY, AND LOST BAGGAGE, AND MY SUITCASE WAS BROKEN!!!!"
優點： "crew was awesome! Service was outstanding"
缺點： "a little warm on the plane. food was ordinary"
優點： "The plane they used was B-787"
缺點： "There was no entertainment flight system. The seats were also skimpy as it was a domestic flight"
今天12/27Br0076班機 出包，還說自願退票只退稅。 昨晚上臨時收到訊息，11/27班機改11/28班機回來，讓我們要在週日趕回台北的旅客，只好在晚上11點多，在買兩張不是長榮航空班機，趕回台北，結果ㄧ下台北，就接到訊息，班機BR0076做調動，改為原班機11/27下午3:50正常。 1、請問ㄧ下，昨晚上硬要我們乘客接收11/28班機回台北，沒有在多booking飯店要怎麼辦？要趕回台北的要怎麼辦？ 2、我們給旅行社辦的機票，在今天下午，打電話說，長榮已在改回11/27班機原時間回到台北， 3、很趕的已在昨晚半夜，只好趕著，在買2張不是長榮航空的機票，趕回台北。 4、確在台北接收訊息，以改回原日期原時段。 我們以趕回來的旅客，長榮告知旅行社，不能退費，因為以改回原班機。說只能自願退費，只退稅金。 說是長榮航空告知，兩顆球踢來踢去，沒有辦法全額退費。也沒人可以處理這些問題，妳們說爛不藍，我都快氣炸，很想告知媒體做報島，這樣的行爲對嗎？
Lord Jesus Christ help me please.
Lord Jesus Christ help me please.
優點： "I used my miles to upgrade to Laurel so the experience was great! EVA is always a good airline so not really many complains"
缺點： "What could be better would be even more improvements to the cabin. The layout and decor feels a bit dated and the seat orientation and layout can also use some modernizing."
缺點： "I didn't like that all of the shades for the windows were down for the whole flight. It's too many hours in the dark. We took off at noon and spent the entire flight in the dark. Too many hours in the dark. Then land when night time. More darkness. With flight and wait till sun rise it's like 26 hours of darkness."
缺點： "The entertainment options were not reflected online"
缺點： "Seats in economy are very tight and I'm thin. The movies were not as current as advertised. The crew was not very friendly."
缺點： "Better movie selection"
優點： "Boarding on time and the flight arrived earlier than schedule."
優點： "Quality of food was good"
優點： "Bigger space for legs room"
缺點： "The food"
缺點： "Space between seats - boarding time - food quality"
缺點： "The flight departed over one hour late from SFO and caused a mis-connection at Taipei,"
優點： "On time flight times"
缺點： "Have better movie selection."
缺點： "Very capable on-the-ground staff and service personnel on the airplane. Their desire to take good care of passengers is obvious."
優點： "Flight is online"
缺點： "Flight Attendants performed acceptable. They pushed the table cart and hit me twice without apologizing."
優點： "They have a good number of movie and music selections. I got plenty of rest throughout the flight and barely felt the travel time. The seats were comfortable."
優點： "Boarding was orderly, restroom is clean & tidy, good legroom beteeen seats, landing was smooth"
缺點： "Orderly boarding"
缺點： "三明治乾硬，生菜還放在外頭，不好吃。 視聽系統每幾分鐘就自動變暗，有問題。"
優點： "Good Service and Very Polite"
缺點： "Booked/ paid/ and got refused to fly by Evaair as they and Justfly didn’t process the ticket properly even after received money for a month."
優點： "They setup rows in the waiting area with a Zone number for each row. That way you can get a set in the row that is for your boarding zeom"
優點： "Service was great and plates of food were delicious."
缺點： "Delay for 1 and half hour"
缺點： "Delayed and I wasn’t able to make it to my connecting flight to cenu"
缺點： "Flight was too long."
缺點： "剛上飛機時，先去廁所，但感覺好像沒打掃過的樣子，讓我嚇一跳，按沖水也失靈，不知何故？後來再去上就乾淨多了，並且可以沖水，但後來我都再換別的位置上廁所。Shan Tzu Cheng"
優點： "Service and boarding were very nice and smooth. Food and entertainment were excellent."
優點： "Overall I was flying from SFO to Bali. So my first flight was about 14 hours. This whole trip all together was about 24 hours, and considering the length it was great. I was expecting to get restless and annoyed while on the plane, but it was easy to love around. The seats were comfortable, and the food was good. The airline staff was very nice and accomadating. So, because of there actions, I will most likely fly with them again."
缺點： "It was just long but it’s understandable because of the distance"
缺點： "Salad dressing tasted weird."
優點： "Clean and efficient. Catered to our needs. Definitely would travel them again."
優點： "Onboard foods and entertainment are good."
缺點： "Boarding area in SFO Gate 102 is cramped. Boarding group signs not clearly marked."
優點： "We lucked out on a sparsely filled flight so nearly everyone had a row to themselves, even in Economy class. Food was tasty, and the crew provided many opportunities for drinks. Crew was friendly and even volunteered some drawing packs for our 19-month old!"
缺點： "Snacks available limited to dry crackers and cookies primarily. Entertainment options - easy to use though limited selection (for US-based films at least)."
缺點： "耳機聲音轉小，但是機內廣播超大聲，透過耳機都覺得耳朵快爆掉，又不能調整，代表機內廣播音量和電影音量設定不對。 派餐太慢，我們水果餐先取得，但跳過我們沒有給飲料。 入境單要2張(我和同伴)，只給1張，說晚點給，但是後面座位的人卻有取得，又一直沒有送來，再要求後，才告知已經派送完畢，要我們落地再寫。"
優點： "I was unable to board the flight so there is nothing to talk about."
缺點： "Provide options for accommodation, refund or alternate flights after announcing a 24-hour delay. I had to repurchase my flight from HKG to SFO after finding out that a return ticket is treated as abandoned if one does not fly one way. Not the level of service expected from an international airline."
優點： "Crew were very hospitable and helpful."
缺點： "More leg room on long international flights."
缺點： "Catering and professionalism of the crew could have been better."
優點： "The crew were busy but very attentive"
缺點： "I could not plug in my headphones because of the proprietary plug on the airplane. I understand some airlines used to use proprietary plugs to keep people from taking their headphones that were offered complementary for the flight but I’d rather use my high end noise canceling headphones."
缺點： "The food service could have been better . Quality is poor ! There was one lunch service, breakfast service and one snack service through 19.5 hours of nonstop flight. We were hungry through out as the quantities were so little and barely there . The toilets were bad and didn’t even carry tissues"
優點： "Checkin experience was great. Boarding was great. The crew was great"
缺點： "The movies were old. Not many new releases to choose from"
缺點： "去程和回程的機內椅下，餐枱十分污穢，似乎沒有人做清潔，厠所殘舊，污糟，衛生程度比廉航差! 回程在墨爾本check in 時要自助都沒有問題，但詢問地勤問題時十分不友善! 這次國泰給我的印象完全難以想像的差!"
優點： "Good selection of movies and excellent inflight entertainment overall. Service was excellent."
缺點： "Seats were very small."
缺點： "Worst international trip I have taken in my 51 years. Was so cramped in my seat i literally could not move or reach for my things under my seat. Never again taking Cathay Pacific."
優點： "Air hostesses service"
缺點： "Food quality"
優點： "Overall good experience"
缺點： "Food can be improved a lot"
優點： "crew was courteous and highly helpful. food was good, served hot."
優點： "Familarity with airline"
缺點： "Limited food options. No drinks service."
優點： "All the flights had bad Kosher food"
優點： "Food for economy was great. Entertainment system great."
缺點： "Left half hour late."
優點： "Overal, very pleasant flight."
缺點： "My headphone jack did not work, but I was able to switch seats. I could see that being a big draw back if I was not able to switch."
優點： "Great food, service, and timeliness."
缺點： "I wish the seats were more comfortable for such a long flight."
缺點： "Indian vegetarian meal was not great"
優點： "Passengers was good."
缺點： "Cathay pacific airlines is one of the most riches airlines in the world. I was expecting Excellent nutrition food but it was very bad. I didn’t eat it. Breakfast was good. I hope catha pacific airlines will change their food next time. TY USA"
優點： "very accommodating, I don,t know that hand carry bags changed to smaller size now, they helped me checked it in for free. I travel to the Phillippines every year ,I will fly w/ Cathay Pacific from now on. THANK YOU"
優點： "The flight staff was very curteous and helpful, that made a difference with the trip."
缺點： "The touch screen technology on the onflight entertainment was pretty bad. The movies played fine with no issue but navigating through the entertainment console was a pain since the touch screen responsiveness was so bad."
優點： "Brand new A350-900 airplane. Better movie selection. Nicer bathrooms."
缺點： "No more advanced seat selection except for an additional $180. No more serving wine and beer with dinner although I think its still available on request. A lot more screaming kids on the flight. Cathay is becoming more like the budget Chinese airlines. Sad."
優點： "The food was really good. Warm and the bread/pastries always tasted really fresh. Good inflight service."
缺點： "Ran out of snacks during the flight"
優點： "Great service from the flight attendants."
優點： "The smile that never ends on all the crews. Sespite their hard work, they never cease to smile and so gracious"
優點： "Although we booked the fight online, we were able to call the airline directly and got seat assignments for all the flights. Very pleased to speak to a person than navigate on computer."
優點： "Service is good."
缺點： "Wash rooms are limited"
優點： "What you'd expect from a Cathay flight. The abundant entertainment options was a pleasant surprise."
缺點： "There was quite a delay, which was a shame."
優點： "Overall was Ok"
缺點： "I did ordered tea cup from flight attendants several Times but they did not remember until I went the kitchen they were eating. I had to ask them again. When one of them brought me a tea cup, she did not say anything. Is it a good service. I was seating at seat 42 G, flight numbe CX767. Thank you."
優點： "Chicken rice"
缺點： "Mess in TPE"
優點： "professional cabin staff & food selection"
缺點： "middle seat because could not book in advance"
優點： "Got me from point A to point B"
缺點： "No leg room for such a long flight. My knees were touching seat back of passenger in front of me without the seat leaning back. Attendants not readily available"
缺點： "Quality of the veg food.requires improvement."
優點： "CREW AND PLANE"
優點： "Crew behaviour"
缺點： "Food was bad..more snacks needed...movie list was not updated ...should be more Bollywood movie"
優點： "Hospitality was good. PRO was excellent."
缺點： "Jain Vegetarian Food was not satisfactory. It requires improvement."