缺點： "-Seat comfort - stingy with morning coffee -terrible departing plane"
優點： "The timing of the flight and available entertainment"
缺點： "For economy class, maybe more variety to meals?"
優點： "服務員態度很差 服務過程總感覺在趕時間想早點休息詢問個問題也只顧著儘快打發 非常不滿意"
優點： "Keeping time"
缺點： "There should be wi=fi."
缺點： "Thx crew seemed s little slow (almost 2 hours) with getting us dinner for a very late night flight (10:45 pm). It just makes for not very much time to sleep."
優點： "the place of my seat on the plane."
缺點： "The food, seat, space, & baby Control"
缺點： "You didn’t change my ticket within 24 hours of booking and I have to loose that ticket I didn’t fly back hime"
缺點： "My flight went well as there was no delay and no issues during the very long flight from Nairobi to Washington DC via Dubai."
優點： "Overall flight, crew service was excellent"
缺點： "Was enough"
缺點： "WiFi poor."
優點： "cheuk in 快！吾使等太耐！"
優點： "All on schedule, very comfortable flight. Emirates should abandon the 777, A380 make the flight much better!"
優點： "Great service"
缺點： "The entertainment tv didn’t stay in the right position and the touchscreen didn’t respond all the time."
優點： "Emerites is a great Airline"
缺點： "All well"
缺點： "後面有保留組員座位 建議可圍起來 以免不停的乘客來坐 一開始可阻止到後來惡意人得逞 很不公平 我們全程坐自己位置看了很厭惡 既然不聽勸阻 那建議乾脆禁制"
缺點： "選至前面座位 但組員把兩大一小特別調到中間四位位置 左邊也有兩個壞小孩 全程吵鬧不堪負荷 分散開就算了但集中附近乘客情何以堪"
優點： "Business class makes the entire trip much more comfortable."
缺點： "no negatives"
缺點： "I asked for water three times, three different crew members but never got the water during the flight to Dubai, when alighting that's when i asked for the water again from a crew who was manning the business class section and got it."
優點： "Comfort and friendly crew and the food was very delicious and not forgetting the entertainment was excellent."
優點： "Crew were very professional and polite, entertainment was awesome all the latest movies, food was pretty good. Thanks for free wine and drinks. Crew were very kind."
缺點： "Though more comfortable than other flights like KLM, it was still a little cramped"
缺點： "Requested an aisle seat at the front or an emergency seat and got neither. I could hardly move my long legs. I was glad it was a relatively short flight. Is it just on flights to Kenya that passengers DO NOT receive the travel pouch?"
缺點： "Former travel to Dubai offered food vouchers. No vouchers given and the layover was over 5 hours and portions were smaller on the plane. Bad in flight entertainment screens."
缺點： "poor service"
優點： "The boarding was quick."
缺點： "Attitude of crew Terrible food Outdated entertainment"
優點： "I was upgraded to an exit row when the staff saw how tall ineas"
缺點： "Entertainment system control broken"
優點： "I liked that there was live TV available on this flight."
缺點： "I don’t like that there is not and ovo-lacto vegetarian option available to people like me."
缺點： "Cabin crew were reluctant offering passengers liquids on board we had to go and find them to ask for either water or juice as it was a long Flight which took 15 Hours on Air"
優點： "I really like the entertainment and the air cameras."
缺點： "I like everything"
優點： "seating availability Food service"
缺點： "在葡萄牙跟杜拜的登機時間較晚開放，在機票上寫的最晚登機時間時，實際上還有很多旅客還在排隊等候。 777機上娛樂的電影無法選擇字幕，很多電影因此都無法好好的觀看。"
缺點： "上半年前坐同一航班用餐時要求喝bitter lemon汽水，服務員很热情的去找給我們。今次作同样要求，两个航班的服務员皆说沒有"
缺點： "Didn't have a good experience in Kenya, not with flight but at the airport. Went through hell. They need to improve on their customer service. I am quite sure I am entitled to bring whatever I want as long as it's legal . But there's lots of corruption and they will mess up your reputation. But at the end of the day they want me to bribe them. I was Really upset."
優點： "The attention to my two nine year old kids. They enjoyed the flight."
缺點： "The washrooms are to few for the people on the flight. We were always queuing as the toilets were always occupied"
優點： "Attentive flight crew and spacious interior"
缺點： "Food, food and food"
優點： "Traveling internationally is grueling, but Emirates business made the trip easy. After my Nairobi to Washington DC flight, I was able to have a productive day instead of sleeping the first full day upon arrival like normal."
優點： "Emirates allows you to start inflight entertainment as soon as you board and are seated. That makes any wait time more enjoyable."
缺點： "This particular flight was full. And I believe they may have been understaffed. I received my special meal but then the drink service didn't come around until most people were finished with their regular meal service. They didn't serve drinks and meals at the same time, for some reason. And the meal clean up took place way after everyone finished eating. It was an unusually long wait. This was surprising coming from an Emirates flight."
優點： "This is my first flight out of Nairobi (have made 8-10 others) for which the airline boarded using anything other than a division between first & economy classes. Emirates boarded economy passengers using zones (A-F), which was more orderly."
優點： "Crew and entertainment"
優點： "• Food was good •The flight was comfortable and I felt saved •The crew was very nice •The flight was cheap compared with service •The entertainment was excelent but you need to add more songs from Africa ."
優點： "Customer service, food, the flight in general was good."
缺點： "I lost TV signal a few times and therefore wasn't able to watch the games I was interested in. But I understand this is beyond your control at times but the whole system would benefit from an upgrade. The touch screen sometimes takes a while to respond so making the process a little tedious."
優點： "From the top to the bottom, everything was excellent except for..."
缺點： "...the boarding, which was somewhat chaotic. An announcement was repeatedly made that the final boarding call for the flight had been issued, and suddenly the entire assembly of passengers waiting before the gate stood up en masse and moved toward the gate, where we ended up standing for twenty or so minutes while the passengers were boarded in sequence according to seat assignment. I'm certain that Emirates has a protocol for gate announcements, but one of their employees certainly didn't know what it was."
"If there was working AC. Ridiculous to have such a long flight and be so hot. They ran out of water bottles because everyone was so parched."
"Denied boarding even though I met all requirements of Canadian government and had the documentation to prove it."
缺點： "Food & drinks"
缺點： "Squawking brats the whole 10.5 hours of the trip to IAD."
缺點： "Everything is Good."
優點： "Entertainment and punctuality"
缺點： "I think some of your steward and stewardesses exhibits racist tendencies. I am not sure why this is so. They need to be educated that we are all paying customers and they should know how to avoid the discrimination trap."
缺點： "Boarding and airport were terrible. Needed to walk 2 KM from one gate to another, only to board bus back to original location. Bus needed to make multiple trips to accommodate all passengers, this took one hour for boarding."
缺點： "No flat bed in business class. Flight delayed and 1 hour 10 minutes late; my bag did not make the connection in Istanbul. My bad is due to be delivered tonight."
優點： "meals are pretty good, though repetitive"
缺點： "old plane, connections at IST are inconvenient and the airport is in terrible condition. Flight was crowded and boarding was chaotic. Ran out of meals. Plane was quite hot (and I'm usually cold). Overall poor quality."
缺點： "Too warm, chaotic boarding, not enough baggage space, airline couldn’t upgrade me at the gate with miles."
優點： "crew and service are great."
缺點： "wasnt able to print my boarding pass while checking in online. being able to do so would have helped a lot if i didnt have to check-in at the counter as the flight was at 5am. i could have just got in and spent the night at a lounge."
優點： "no clear on when to go"
缺點： "check in delay"
優點： "I loved the food and the staff are very helpful and friendly. I have always chosen Turkish airlines."
缺點： "The seats in business class were not suitable for sleeping even though I paid top dollar and it was a 4:45am flight. They let a random person on the plane and had to do a full security sweep before taking off."
缺點： "being treated like a drug dealer at the boarding gate #312 and having passport / boarding pass checked several times"
優點： "Great selection of movies, excellent food, friendly service."
優點： "Friendly checking in staff. Easy to us and good variety movies."
缺點： "Short leg-room, squeezed chairs, air stewards too busy to remember to follow up requests, Less than enough choice for non-cheese food-type. Less than clear English command."
缺點： "Same problem as the first segment (see above)"
優點： "Nothing in particular. It was kind of the worst flight ever. The crew seemed inexperienced to manage a passenger that looked to be disturbed emotionally and mentally."
缺點： "They kept moving the passenger to the back o free plane where I was sitting and I was so scared."
優點： "The entertainment was good"
缺點： "We asked for special meals and they told us they only had one type of meal on board"
優點： "The food was quite good"
缺點： "The new type of aircraft - less room between seats, entertainment system was poor, online check in didn't work, when I got to the airport I was sent away for an hour - was unable to get my prefered seat (window) by the time I had returned."
優點： "In flight entertainment Bathroom focet"
缺點： "The seats were highly and unusually cramped up. To increase the space, provide leg room, not alright for an international flight w 14 hrs duration in flight. Very discomfort."
優點： "The food was good, the entertainment ample and up-to-date, and our flight attendant on that flight was very nice and helpful. My sister is incredibly tall and they were able to put us in an exit row, which was much more comfortable for her."
缺點： "Turkish airlines from Istanbul to Nairobi Announcement for medical personnel or doctor to come help. We pushed the button and the flight attendant came to our row. We unbuckled and we’re ready to get up and he said “ I have an elderly woman but first I need to see your license. In shock we said you need the license for us to be able to help? He said unfortunately that is our policy. I happen to have mine because I brought it along for the medical mission. I showed it to him then he gave some detail still not allowing us to see the person that needed attention:"
缺點： "flight attendants from Nairobi to Istanbul were rude and unaccomodating. asking for a glass of water appeared to overwhelm the flight attendant."
缺點： "Flight was late leaving Nairobi due to a catering issue. Missed connection through Istanbul to Manchester. Placed on AF flight to Paris then Manchester. Paris flight was delayed. Missed connection to Manchester. Paid for my own hotel room overnight in Paris CDG. Flight will arrive a day late in Manchester. That means I have missed my flights from Manchester to UK with Air Lingus (booked through Kayak website) It seems I must now purchase a new ticket to get home from Manchester to Nashville. All expenses I can ill afford. Lesson learned...cannot afford to use Kayak anymore...sorry."
優點： "My experience on Turkish Airlines exceeded expectations. Boarding was smooth and the flight was on time. Service was excellent and staff professional. The crew was courteous but the hostesses could try smiling a bit more. Their courtesy was appreciated but it felt very methodical, more of an obligation and not spontaneous. The pilot did a great introduction and gave information about the trip. Also the plane toilets were clean compared to other companies. I expected to see a wider selection of more recent and award winning movies. Will definitely fly Turkish Airlines again."
缺點： "I had a 4 hour layover. The airport is not organized. It was impossible to find any Turkish Airline help desks and personnel. I definitely would have expected to see more ground personnel helping travellers."
缺點： "I did not like the way I was treated by supervisor st the checking desk while checking at Nairobi, I am not sure if he is an employee of the airport or of Turkish airline. he frustrated me and was not offering any assistance, I also realized that he frustrated two other people during and another staff says he is fond of doing that all the time"
優點： "Planes are very clean, food is excellent, there is plenty of alcohol, and the crew treats economy passengers as if they were royalty. Flying attendants clean toilette each hour, There is also a flower pasted on the mirror in the toilette. All details of the flight have been take care of."
缺點： "1) The safety record is not superb https://en.wikipedia.org/wiki/Turkish_Airlines#Incidents_and_accidents 2) Political situation in Turkey is unstable. 3) Most of Europe is west of Istanbul - the flights to Europe are longer. BUT ANYWAY: THE AIRLINES ARE WORKING HARD TO OVERCOME ALL OBSTACLES AND PRICES ARE GREAT."
優點： "Crews were cooperative."
優點： "Everything, Good service, timely and on pojnt"
缺點： "There was a slight delay on landing"
優點： "A much nicer 777 on this leg."
缺點： "The lounge at IST is overcrowded and lacks sufficient showering facilities. There was leftover food everywhere that the overworked staff tried, in vain, to keep up with."
優點： "The few and very rarely seen employees are not even willing to listen to our questions let alone help us, Ican for sure say in 1 out of 10 wotkers there was only one that was willing to help And did let the one that helped us know I and my co travelers apriciated her or him to me there was one girl who offered me help after I cried because I thougth I would miss my flight to houston. I told her tgank you a 1000 times."
缺點： "Every thing Lack of help Lack of infirmation Lack of annoucement of next step Lack of a simple WIFI so I could let someone know what is happening to me There was no airport free wifi This turkish airline have now lost me as a customer unless I am traveling to somaliya where no other airline goes Bye bye Turkish air I am deeply disappointed at the lebel of the airport serveses For that reason I am done dealing with it and I will let this known to my friends and Family so they also stop doing bussniss with this airline It it my new mission now to stop anyone flying turkish air because of customer serves ... I just glad my horrifying experiance is over and I am home now Thanks for askiking me how was my flight"
優點： "I liked the dessert , blankets and pillow were available to all and washroom was good"
缺點： "Food was ok , kids did not like and snacks were not available after meal although mentioned. Service was poor . Let space was not too much"
優點： "Not much"
優點： "Great experience for my first international flight."
優點： "Ayten was the perfect flight attendant. Very friendly and helpful. Outstanding."
優點： "Lots of room on the plane, light meals but good, helpful service"
優點： "I was pleasantly surprised by quality of what i would call "domestic" flight..."
缺點： "I think Turkish airline need to bring a bit more organization in boarding (it felt like original Southwest boarding process -- first come/first served or get in queue and hurry up wait (depending on one's point of view)..."
缺點： "Trying to reclaim our laptops at the end of the trip was a nightmare. They confiscated all electronic devices larger than a cellphone due to new Trump regulations (not their fault). Fine. But they were so disorganized about the process. When trying to reclaim the devices after the flight utter chaos ensued. That was their fault. Passengers were on the verge of violence and it could have been avoided by simply being more organized."
優點： "The food, prices and extras were outstanding"
缺點： "The crew orders you around like a high school Political Science teacher; bossy, ride with an attitude"
優點： "The attentiveness of staff."
缺點： "The video screens did not work. Our seats were changed at the last minute without any indication to why."
優點： "Literally nothing."
缺點： "Literally everything. Worst airline EVER."
優點： "Quite good. For an international flight, the comfort and service could be better. Eg foot rest, a pouch for socks , ear phones"
缺點： "No foot rest, help the short people to store luggage."
優點： "This is a government run airline with very poor customer service. I flew 6 flights in December, 2016 in business class - out of which 5 flights were late. There was no help at the transfer desk in Istanbul to get onto another flight as my connecting flight was missed because the original outbound flight was late. The customer service staff both at the lounge and the transfer desk were inept and rude and did not want to help. I shudder to think how economy passengers are treated."
缺點： "1) No organized boarding process - there is a general melee at the boarding gate with a lot of shoving and pushing. 2) Customer service staff are rude, incompetent and unhelpful 3) No recognition that customers are to be served 4) Food selection in business class was mediocre and poor 5) Old aircraft - on flight from Istanbul to London, business class was 3 abreast with the middle seat being used as a tray table. 6) Sleeper class is mediocre - seat width is poor and one cannot even turn on the side"
缺點： "they lost my luggage by my first stop"
缺點： "One of our suitcases was lost. Well, fine, it happened. From Kyiv we went to Georgia for a week. In one or two days we received a text to come get it in the Batumi airport. We came there - nothing. Then next text - come get it in two days. When it finally arrived - it was torn. I don't know who to blame in the first wrong text, I don't know why and how the suitcase was lost, I don't know who torn it, but in general it was all very wrong and inefficient."
優點： "The service was great and all staff were friendly."
優點： "Nice onboard entertainment system"
缺點： "Extremely rude flight attendants. Did not care at all for customer service. Do not expect western standard service ! Service is 3rd world."
優點： "Great crew. Pretty warm, helpful, friendly and very professional. Enjoyed the entertainment too n the flight arrived in good time."
優點： "Nice food"
缺點： "Friendlier crews"
優點： "Boarding was efficient and the crew were nice."
缺點： "the seating is horrible. it was the tightest seating I've ever experienced."
優點： "Due to business I travel allot so I deal with allot of airlines. This is by far the best airlines I have used. Excellent crew and airport staff. I don’t think words can express how satisfied I am with this airlines and airport. The nicest people and great service. Clean and modern aircraft. Going to try flying only with KLM from now on."
缺點： "Nothing. Flight was amazing"
優點： "Staff were professional and polite."
缺點： "Despite zone boarding, boarding and disembarkation were very slow. Passengers like me with flight connections were very anxious regarding missing these."
優點： "Flight and the crew!"
缺點： "Staff at the airport pushing you to upgrade to first class but not making it clear only the first trip from Athens to Amsterdam which the first class uses same uncomfortable seats as the economy to pay extra 130 euros ridiculous airfrance stuff! I should have flown all the way to NYC first class!!!"
缺點： "Delay due to strike"
缺點： "Half the screens were not working - crew were made aware but nothing was done. Vegetarian choices were poor to non-existent ; I witnessed crew insist to a passenger that there were no vegetarian options! They finally cobbled something together for him but not a pleasant experience"
缺點： "The flight from Manchester to Amsterdam has been delayed which led insufficient time for me to transfer to HK"
優點： "Fantastic gate agents!"
缺點： "The food was terrible."
優點： "The crew was amazing, flight on schedule and good entertainment."
缺點： "Space is just reasonable on a long flight, even if there's seats more spacious that you could choose if you pay more."
優點： "Crew was great and helpful despite oversight in my special meal."
缺點： "Special meal request was overlook. I did not mind so much as eating less does some good! It is human to err!"
缺點： "Flight got delayed 30 minutes"
優點： "Crew was helpful and food was very good"
缺點： "There was no entertainment on the flight from Vancouver to Amsterdam and this on top of a two hour delay in taking off which led us to have to literally run to our gate in Amsterdam to make the connection to Mumbai"
缺點： "Too hot inside the aircraft"
優點： "Friendly crew"
缺點： "KLM lost one piece of my luggage"
優點： "The crew was great but the seat wasn't as comfortable and didn't have much leg room."
優點： "Nice aircraft"
缺點： "Unexpected refueling stop. 2 hr delay Lost connection Reached destination after 18 hr delay"
優點： "Just the cabin crew being nice"
缺點： "Punctuality KLM is always late"
優點： "Helpful and kind crew"
缺點： "I wish there was WiFi"
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
缺點： "At the check in they made me pay 50€ for my luggage. This is really upsetting because from Houston to Venice they didn't make me pay. Either the website wasn't transparent or the lady at the desk made a mistake. Very upsetting, one luggage should be included."
優點： "Service was great as usual. Food was very good and entertainment options were great so you won't have to be bored throughout the trip."
缺點： "I have ordered Wheelchair for my parents which one of my parent didn't get it on Mumbai Airport. When they arrived on Amsterdam Netherlands Airport they were dropped to the gate assigned first and once the gate changed on the fly no body came to help them moving to the new gate assigned which was far away to walk. Nobody even came to tell them that the gate has been changed. It was because of my father's alertness they didn't miss the connecting flight and when my father asked help to members on airport none of them helped my parents and other 4 co passengers which also were on wheel chairs. It was so scary experience for them that they asked me not to book any more flights with Jet Airways. I won't recommend Jet Airways to any of my friends for their parents to travel to USA. I strongly recommend you guys to take a strict action against this. This is so unacceptable."
優點： "Smooth flight."
缺點： "Seat a little cramped."
優點： "Friendly hostesses"
缺點： "Flight was delayed 3 hours"
優點： "Nice flight ...was comfortable travel ...good food.Thanks"
缺點： "No such things"
優點： "I am so grateful to have been provided delicious and filling vegan meals on this long flight. Thank you for offering a dietary option that is compassionate toward animals and contributes less to climate change! Now if only the planes were powered by clean, renewable energy... Hopefully that will become a reality someday very soon! Oh, and also the crew on this flight was exceptionally kind and helpful. Thank you so much!"
缺點： "I did not enjoy the turbulence, which I suppose is unavoidable. More importantly, I felt quite guilty about the greenhouse gas emissions of my flight. I have decided to cut down on my air travel as much as possible as a way of reducing my carbon footprint."
優點： "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
優點： "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
缺點： "infotainment was down. Lost my luggage the flight was delayed"
優點： "Booked extra room seat which gave me good room for seating"
優點： ".Very much on time with pleasant service."
缺點： "Can nit find much fault fir a short run!"
優點： "Bording was good and general flight ok"
缺點： "This airplane must be the oldest in the fleet. No USB, no charging, no touchscreen technology, no plugs, no bluetooth."
優點： "Service impeccable!"
缺點： "They have one line of executive class after the kitchen and toilet, is very noisy."
優點： "Everything. A truly faultless experience!"
優點： "The supplied pack of toothpaste/toothbrush"
優點： "Staff both at the airport and in the plane were professional and welcoming. Depsite short distance sandwich and drink were offered."
缺點： "Nothing to be honest . All positive."
優點： "Crew was courteous and polite! Entertainment system had some great movies at no additional cost."
缺點： "Poor communication between delta, KLM and Air France meant that I couldn’t check in online and get a digital boarding pass. Furthermore I couldn’t use the check-in kiosks because my name was listed as Reidmr instead of Reid, which meant that my boarding pass did not match my passport. Overall this caused unnecessary delays that were compounded by the fact that I couldn’t use my TSA precheck. My main problem on the plane was that I had to struggle to get water served to me. It’s always so dry on planes and I would have liked to be able to get more than one tiny glass of water at a time. Also, would have loved a window at my window seat. Plus no WIFI!?"
優點： "Flight crew was pleasant and attentive. Seats were comfortable for economy as well. We were allowed to check in extra baggage for free at check in which really helped since we would be catching a connecting flight in Amsterdam"
優點： "Arriving more or less on time"
缺點： "Crew is awful. Disrespectful desinterested in customers find themselves very important. No service mentality whatsoever. No respectful airline would hire such arrogant self centered personalities in a service role"
優點： "Everything - Checkin, crew, food, entertainment"
優點： "I was upgraded to Buisness so, no complaints"
缺點： "No Marlboro light cigarettes on the duty free shopping cart"
缺點： "KLM had bumped us to a later flight for no reason and again we had to call with a long wait to get our original connection restored, However, we did not get boarding passes during checking in Europe and thus had to go outside security in Detroit to the main check-in gate and wait 30 minutes to get the error resolved. Then it was back thorough security and a rush to the gate to get there in time to board. Lost our original seat assignment and wound up in the last row at the tail of the plane. Extremely poor coordination between KLM and Delta who operated the flight."
優點： "Comfortable flight to Amsterdam for vacation in UK. More meals than expected. Also wasn't expecting some of the comforts offered to "regular" class seats like eye masks, ear plugs, pillows and blankets. It was an overnight flight, so maybe that should have been expected, but I don't think we had those 4 years ago when traveling overseas."
缺點： "Nothing. This is filler text to meet min characters."
優點： "Boarding was very efficient."
缺點： "Limited movie selection. Crew seemed stressed. Gave me wrong meal and then swaped for the right one. I asked for Diet Coke and was given white wine. Food quality was not good."
優點： "Flight attendants were friendly, but they only had limited resources to work with."
缺點： "Worst aircraft I have been on in years. No wifi or entertainment, no power outlets, only bad wine/beer for a 3+ hour flight is mediocre at best..."