Awesome crew! Highly recommended!
My flight was from Dallas-Atlanta.
The issues not caused by JAL but Americans airlines(AA). Since the ticket was purchased through AA we where froce by AA to use there baggage rules which are very restricted when you think of AA think Spirit Airlines. AA add $400 of baggage fee to ticket that would been free if we used the baggage rules of JAL. JAL siad they where froced by AA to collect the fee that was charged to AA.
Movie selections very poor. Lots of talk about social distancing before boarding and then in economy class we are packed in like sardines.
Crew is personal, friendly, efficient and helpful. Together they made the ride even more enjoyable. A+++
Japan airlines feeds you even on 4-5hr flight alaska airlines you get a small package of cookies on 4-5hr flight
Had not flied in a while. Overall ok. But it is frustrating when there are multiple fingers in the equation. Jim
Everything is superb! But I lost my Red Hearted Shape RING in my Business Class Seat Flight JL067 2/27/22 S11. Hope they can find it and revert back to me soonest. Thank You JAL!
缺點： "Menu options, movies"
優點： "Typical JAL, nearly everything was fantastic."
缺點： "I don't think it could be made better but legroom on this flight was cramped. Certain planes in the JAL fleet have really cramped legroom and uncomfortable seats."
優點： "Happy crew."
缺點： "more selection of hollywood movies"
優點： "great food, staff and service. I like it when i can brush my teeth on a over night flight with disposable tooth brush and tooth paste."
缺點： "Flight delay communication could be better. There were some major confusions between the gates on where my flight was going to land and departure until it was finally announced that flight was delayed."
優點： "I had a nice exit row seat so that was nice"
缺點： "The food was not good and there also wasn’t enough of it which is really bizarre for an international flight that’s 14 hours long"
優點： "The crews were very kind and helpful."
缺點： "Air on the plane was stuffy"
缺點： "More movie selections"
優點： "Service was excellent. Premium economy seats well worth the few extra $$."
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "Kind people, quality service. Very helpful. On time."
缺點： "Had trouble hearing instructions from flight crew since volume of the speakers was low."
優點： "Food was acceptable. Stewardess very helpful"
缺點： "On a long flight it is good to have a good movie. Selection very bad. Seats r not comfortable seat turns into bed but lower part is too low. Poor design. Food not very good"
優點： "Was fed a meal and snacks/drinks for this connecting 3 hour flight in economy. Hard to sleep in the economy seats, But with a blanket and thick clothes it would be better! Japan Airlines crew extremely nice!"
優點： "everything went well. food and service was great."
缺點： "the return flight had a guy next to me that would keep putting his feet in front of me. he would spill over to my side so much. pretty rude person."
優點： "JAL is great!"
優點： "Great airline, roomy seats and they don't nickle and dime you like other airlines."
缺點： "Selections of movies"
優點： "The flight attendants were first class."
缺點： "A small snack would have been nice, even a small bag of pretzels. Anything."
優點： "Ms Yoshinaga went out of her way to make sure everything was smooth for my experience."
優點： "They give a lot of food and the 12 hour flight was comfortable"
缺點： "Limited selection for entertainment"
優點： "Excellent food. Lots of food, drinks. Comfortable plane."
優點： "Service was amazing. Flight attendants were very..attentive!"
優點： "Excellent flight and wonderful service!"
優點： "All were very polite and were very through when checking the cabin before departure and landing"
優點： "This was a very long flight, but the crew was fantastic and attentive. The meals were good and they did everything they could to make us comfortable. The flight was on time and convenient."
缺點： "I wish all the seats were like first class. We were in economy class"
優點： "Check-in was swift and painless. Crews were pleasant. They gave my daughter a small toy before take off which made her happy. The seat was noticeably wider than any other airline I had taken before."
缺點： "Food was so so...although my daughter liked her kids meal (tater tots, chicken nuggests, veges, jam sandwitch, fruits, ice cream.)"
優點： "Japan Airline is a notch above the rest. The services was constant and consistent, the food was delicious and abundant, and the seats were comfortable. I was surprised at how often they would go up and down the aisles checking on passengers, picking up trash, and serving small food items. To top it off towards the end of the trip they put toothbrushes in the bathroom so you can leave fresh, awesome."
缺點： "I really dont have a negative things to say, I was really happy with the service. Especially since I hate flying this make the trip so bearable."
優點： "Courteous and helpful crew members and I liked the delicious meal served during our flight."
優點： "The service on this flight was excellent.First class service in the economy section."
優點： "Airline crew was super nice and helpful, attentive, and the plane was very clean."
優點： "Food was quite good."
缺點： "They did't speak English even though I am not Japanese. They spoke Japanese to me so, I felt little bit uncomfortable."
優點： "Food was pretty good."
缺點： "There were so many people who walk around an aisle but the flight attendant didn't control them. They kept pushing my seat and hit. I was so uncomfortable."
優點： "The crew and service."
缺點： "No entertainment. No snack either."
優點： "The best airline I have flown in. Plenty of room and the in-flight service was excellent."
The comfort of economy seat n leg room The food should be better
My wife asked for a meal with no pork. She was given a Muslim meal which was vegetarian and no meat. She can eat chicken, seafood, and beef. After we arrived at our destination, we called to cancel the Muslim meal, since there is a better selection without pork.
Less fish options for food. Loading system creates a problem with overhead storage. Other than that, my experience was great
Airplane food was not good from Manila to Chicago. But the flight from Chicago to Manila - food was great! Big contrast
缺點： "I hated everything about this 8 hour flight. Going to and coming from Toyko. The seats were EXTREMELY, EXTREMELY uncomfortable. I had to keep adjusting my body because my lower back was in so much pain. I ordered a kosher meal for both my sister and I but they only bought it for her. When I asked where was mine they said they didn’t see my name when I was the one who bought the tickets. It was extremely frustrating. I will never fly on this airline again."
優點： "Amazing crew! Great food service!!"
缺點： "Cleanliness of tray table"
缺點： "These are the friendliest and most helpful people in the business! They are my new go to from now on!"
優點： "Flight attendants were amazing and so service oriented!"
優點： "There was a lot of leg room and updated features. Also the candy they gave out was good."
缺點： "The food was not to my liking,"
優點： "the food was god. the crew was very accommodating"
缺點： "if the seat can be reclined a little more"
優點： "The crew was not amazing and the plane was ok. Our flight to LAX NH106 was delayed 6 hours. We slept in the airline lounge and given minimal compensation."
缺點： "Place the passengers in a hotel rather than have us us crammed in a lounge where you can hear angry passengers arguing."
優點： "All crew are so kind.Great services."
優點： "The staff of ANA took superb care of us from the moment we entered the airport (both SEA and NRT); kindness, excellent food (choose the seafood diet, the food is excellent and you get served first!) and helpful directions in English whenever we looked the slightest bit confused. I will always look to fly ANA going forward. oh, and comfortable economy seats; enough room (I am 6'2") and no numb bum."
優點： "Staff was great!"
缺點： "Food wasn’t the best."
優點： "The flight was late checking in. The staff handled the situation well and kept the passengers informed."
缺點： "Seats are a little narrow near the window."
優點： "Both segments Houston to Narita and Narita to Vietnam were pleasant. The seats are spacious, food was fine (nothing exquisite but good enough!). Flight attendants are very attentive. Waster and snacks were provided between meals."
缺點： "It was difficult to understand English announcements on board. Also there wasn’t adequate instructions in Vietnamese. Majority of passengers are Vietnamese family with small children. My suggestion is that instructions in Vietnamese should be made more often to avoid chaos particularly when deplane."
優點： "Security was efficient and quick. Customs was expedited. Both flights, take off and landings, were smooth!"
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Flight was fine"
缺點： "I asked for a small water bottle (early flight from Tokyo to Jkt they gave a small water bottle) and it seems they mase a big deal to give me one and I traveled with my 2,5 yo and I tried to keep her hydrate since she has problem with dryness ans her skin"
優點： "Good service"
缺點： "baggage was broken."
優點： "Nice once I got on the plane"
缺點： "Having to wait an extra 7 hrs because of a delay on top of the 3hrs I came early to the airport. Didn't even get an email notifying me that the flight was delayed. Wasted my vacation time by a whole day"
優點： "Attentive, very prompt when I indicated that there was condensation drip from the cabin roof. Vegan/vegetarian food was well prepared and staff were very knowledgeable with food choices and options."
優點： "A nice crew and service very friendly."
缺點： "The transfer walking to long."
優點： "I loved flying Ana. I cannot stress enough how exemplary the service was and the overall comfort/experience was one of the best I've had. I am looking forward to flying with them again next year when I return to Japan."
優點： "Same thing"
缺點： "I did not like in air port new Delhi my suite case was a damaged Told to air port employee he said may stuck in belt."
優點： "The boarding process, on-time departure and in-flight service were all great and it has the on time arrival."
優點： "The flight was very well organized and the plane left on time and arrived exactly on time. The service was excellent even though the plane was close to full."
優點： "They had a lot of Great Movies! I was able to catch up with Kong, James Bond, The Great Wall and much, much more!"
優點： "The food on board was great! Crew members were friendly!"
優點： "Flight was good"
缺點： "Signage at Honolulu airport is unclear - -difficult to navigate TSA check, find connecting gate"
優點： "Crew was very friendly. All observed interactions with passengers were pleasant and helpful."
優點： "Good food and service"
缺點： "Delay too much time"
優點： "Polite attendants"
缺點： "small leg room......"
缺點： "Unorganized. No info to transfer from ANA to united code share partner. United staff unhelpful. Had to go back and forth to multiple counters at least three times."
優點： "Great service and great food"
缺點： "No complaints from me"
優點： "One of the best inflight meals. They serve snacks on top of main meal."
缺點： "The shuttle bus to the plane was crowded. Limited movie options."
優點： "Again, the flight attendants were kind and tried to be very helpful."
缺點： "The entertainment system was difficult to figure out and maneuver around and it seemed like the choices of movies were all sad."
優點： "The flight attendants treat passengers as valued guests. The check-in clerk gave me an exit row with extra leg room without me requesting it and without charge. Average time that you need to be at security ahead of your domestic flight = 15 minutes! As with everything in Japan, flight left on time."
缺點： "The connection time of 1.5 hours with my flight to Canada was a bit short. I had time to get through security at Narita, find the right gate, visit the facilities, and buy a bottle of water and that's all."
優點： "Excellent crew, comfortable seat, good food"
優點： "staff was great in business"
優點： "Excellent service"
缺點： "The lack of legroom in economy class is a serious problem on long flights. I am only 6' tall/145 pounds, Window and middle seats are are not an option for me. This fact Is a strong disincentive to travel (no, I am not willing to pay the upcharge for the minimal legroom increase, i.e. to make that charge worth paying considerably more room would have to be provided."
優點： "The food"
缺點： "All old movies in English"
優點： "I liked that each seat had a foot rest. The food was very good you get a haaggen dazs ice cream during one of the meals. The food wasn't filling but that's to be expected so bring snacks if your own. The flight was smooth no issues and the flight attendants were very attentive. Had a tv with movies and the personal tv also had games like a game system."
缺點： "I disliked that the seating did not have its own personal air. At times I would get hot."
缺點： "I understand it was only an hour flight but I would've appreciated a snack of some sort"
優點： "Our seats did not recline, but were locked in the fully upright position, making it impossible to sleep. If this is policy for ANA, many customers will go to other airlines."
In Salt Lake City the directions from the gate to the outside bus area to take passengers to the outside gate was unclear. There was no one in view from the entry of the ramp to the end of it. I tripped over the metal bumper and fell on my knees, causing cuts and bruises. Although my luggage falling made a loud noise, there was no response from anyone. I had placed a request for a wheelchair beforehand, also with no response from Delta.
優點： "the crew took very good care of us"
優點： "The crew was nice."
優點： "Nothing, the flight was canceled without a refund. I highly recommend canceling all business with kiwi in the future."
缺點： "My flight could have occurred or I could have been refunded."
優點： "Being on time with everything."
優點： "The crew was very friendly and it was a day fast flight."
缺點： "No back of seat entertainment."
缺點： "Really felt happy on time touch down nice journey with delta"
缺點： "Seat was old and killed my back. Paid for a comfort plus seat, but from what I could tell it was no different that economy. Still had to gate check my single carry on, no entertainment system, no in flight texting. I felt ripped off"
優點： "The crew was amazing! The seat was comfortable."
缺點： "Used the self check in kiosk to begin! That was awesome! But after that I still had to stand in line to check in my bags. That part of the process took a bit longer than expected."
缺點： "Plane left 4 mins early knowing that passengers were on a delayed flight."
優點： "Nothing special"
缺點： "That was the most uncomfortable and cramped seat I had ever had on a plane flight. Even sitting on the pillow did not help."
優點： "I like that I arrived at my destination safely."
缺點： "My allergies were bothering me due to the airlines allowing animals to travel as passengers, in this case a rabbit. I am very allergic to animals. My breathing was compromised."
優點： "This had one of the best attendants I have encountered. She was extra friendly and made us feel good."
缺點： "The flight was 2 hours delayed.. this cause a lot of inconvienece.."
優點： "Staff was very good."
缺點： "Mother Nature was not nice, the early part of the trip was turbulent, but the crew did a great job of minimizing it."
優點： "Everything was on time and efficient. I also liked that the captain came on and updated us on arrival, turbulence, weather, etc."
缺點： "Flight was delayed out of St. Louis causing several of us to miss our connecting flight from Salt Lake City to Portland. Delta was of very little help in assisting us in making a connecting flight. They could have at least helped with travel arrangements and provided us with a little food, a pillow and a blanket as we waited in their terminal for the next flight on their airline which was a several hour wait. I understand these things happen but the passengers didn't cause the problem and Delta needs to take care of people better if they expect to earn repeat business."
優點： "Excellent attendants. Smooth boarding and on time flight."
缺點： "Ac not working at last 30 minutes of flight."
優點： "Nice flight nice crew just about as good as you would want"
缺點： "We lost our whole vacation and had to pay for the plans fare twice because My last name was spelled wrong on our tickets and we were unable to use them because my passport didn’t match the name on the ticket. We had to rebook everything pay almost twice as much for the plane fare, our Lodi g cost more and our trip was delayed for two weeks. Vyama is blaming us for spelling our name wrong and claimes that it’s our fault this happened because everything is automated. There saying they don’t touch anything that we enter into the booking but somehow everything they claim we entered is now in all capital letters and the space between our first name and middle name is now gone and all run together. The coustomer service number gets you to someone in India. I have tried to get this addressed four times now at first they tried to place the responsibility on the airlines now us and they have hung up on me twice. Kayak has been worthless, they also just pass the responsibility on to someone else. We will never use them again ant I intend to make sure that this mess is put out in social media to hopefully keep others from having their travel plans ruined by their flawed system."
優點： "The crew was great"
缺點： "The flight was 4 hours delayed"
缺點： "They changed my flight to a different one departing 2 hours earlier and did not notify me! The original flight was still available & they would not let me take it despite my reservation paper work. CRAZY! I have a two hour drive to the airport this gave me the option to leave home at 2:30am or go the night before and pay for a hotel. Flight was managed by DELTA who also did not care! All involved blamed each other. Beware"
缺點： "The customer service was horrible! I specifically paid more to be able to pick seats and sit next to my husband apparently for nothing."
優點： "Excellent crew"
缺點： "Entertainment system did not function at all during the flight"
優點： "In flight movies"
缺點： "The flight was 3 hours late taking off which made us miss our connection to chicago so we are stuck in Atlanta tonight with unplanned expenses we were not planning on!"
優點： "Very friendly crew"
缺點： "Seatbelts very short given ample seat size"
優點： "Everything from the check-in to the landing was great. We were well informed about what was going on with out luggage (we were on a regional flight) and the assortment of free snacks were superb! I guess I'll be a returning customer"
缺點： "I was expecting some form of entertainment (radio, overhead monitor, etc) on the CRJ700. But it really don't take away from the experience since T-Mobile partnered with the Wi-Fi service and I received a free hour of Wi-Fi!"
優點： "Boarding was quick and efficient. Landed early!"
缺點： "Food was Meh but fine"
優點： "Short flight just snacks. Was able to get a seat on standby for an earlier flight cutting my total travel time down by a couple hours. Very helpful gate agents"
缺點： "My flight got to New York so late!!!! I missed my international flight."
缺點： "Not great communication from gate or staff on board. Failed to provide adequate water. No ice on super warm flight. Just bad experience overall."
優點： "Spacious, clean, great host and hostesses. The flight arrived at our destination 30 minutes early."
優點： "Newer plane! Comfortable"
缺點： "Nothing just great"
優點： "Great staff, polite and helpful"
缺點： "Small seats"
缺點： "Not enough water on the flight and we landed in a parking lot and shuttled back to the airport."
優點： "I was cleared for standby! Flight attendant at the stl gate is always friendly and willing to help! I love her!"
缺點： "I waited almost 6 hours on the phone the night before the flight to get on standby! Almost didn't get the flight! Was charged $50 only to not get on my next flight because it was over booked! Flight attendant was very rude!"
優點： "I liked that I was able to get able to get an earlier flight!"
缺點： "I don't like that I had to pay $50 extra dollars for standby on both legs of my flight! I am a very loyal delta customer and these past times flying I feel like my favorite airline is turning into the bad airlines delay everytime, problems with the plane fare prices too high! I'm starting to think about taking my business elsewhere!"
優點： "10 minutes early departure"
缺點： "There isn't enough seats in the gate area and sitting on the runway for 10 extra minutes we could have been early"
優點： "It was great and very roomy I felt like a movie STAR!!!"
Cancelled with no options
優點： "Good Flight"
缺點： "1.5 hr delay in aircraft while waiting for Take off Slot No Coffee (hot drinks) or Alcahol (wine, scotch) on flight"
優點： "Everything was great. From food to entertainment was great."
優點： "Crew is very friendly and helpful. Leg space is bigger than other flights."
缺點： "Food is not as good as before. I could smell the restroom from my seat (41H). Hopefully Air Canada flights can depart and arrive on time."
優點： "They did feed us and provided cover and small pillow"
缺點： "every thing including service is minimum."
優點： "Our flight was cancelled due to wind. 35kts, didn't seem like a lot. They also said that Vancouver airport was experiencing bad weather too, but it seems like it was ONLY Air Canada flights that got cancelled that day. The next flight they wanted to put us on was 2 days later. We missed our connecting flight which cost us $3300 to change dates on."
缺點： "Steward. & meals"
優點： "Seats were comfortable. Food was OK."
缺點： "When I bought the ticket I thought it was air Canada but it was air Canada rouge so no food no entertainment tried to download air Canada app but took about an hour to get 10 percent done so flew with no entertainment no drinks no food nothing. Boarding was a pain had a three year old also had to pay extra 50 dollars for my baggage. Typical air Canada nonsense. Would not use them again."
優點： "The AC in-flight staff are always very nice. It was a pleasant flight"
缺點： "Flight was delayed for 3 and half hours."
缺點： "Didn't board as I missed the connection."
缺點： "No vegetarian options"
優點： "Great timing of flights to arrive in afternoon. Also liked flying on the 787. Service was great as there was always someone checking to see that you were comfortable."
優點： "Food, service, seat (Business class), aircraft"
缺點： "No internet connection"
優點： "The whole experience from boarding to landing was great. Zone 2 boarding is one of the first called and the premium economy section has larger seats that recline more and don't affect the person behind as much. Food was decent and serve on a ceramic plate with real silver wear. On demand entertainment was adequate with a number of recent titles and even audiobook options."
缺點： "The section was set up in a 2-3-2 seat configuration and I booked the middle 3, but were given 2 in the middle and one one the left aisle. One of the middle seats was left open for the pilot to come back and watch movies during the flight. When I asked the attendant if we could swap the left aisle with the "pilot's" the attendant made it seem like it was a bigger deal but eventually asked the pilot who said he didn't mind. After all, it was just changing one empty seat to the other side of the aisle."
優點： "Great fare. Prompt and friendly customer service on the phone."
缺點： "My flight was cancelled and rebooked for the following day with the same itinerary, which would have defeated the purpose of going on my trip (a wedding). I called and Air Canada put me on a same day flight on Delta. That flip was delayed, and I would have missed my connection. Finally, I was rebooked again, but didn't get in until several hours later than I would have gotten in."
缺點： "Arrived in Montreal six hours late"
優點： "The young kids really enjoyed the multi-player video games that were offered on the plane. The windows were really cool too! The amount of light/color coming from the windows were adjustable with the press of a button. It was the first flight for the younger kids, and they loved it!"
優點： "Nice to see some older flight crew members."
缺點： "First meal was frozen. Bread, veggies and brownie cake were frozen while the chicken and rice wasn't appetizing. Flight crew should be more aware of the first row seats when pushing their food carts down and now bumping into passengers tvset."
優點： "There was good food and entertainment"
缺點： "I'd like better vegetarian options for food though"
缺點： "I don't have any complain about the flight. It was average or a little above average. I just couldn't sleep well probably because the head rest is too high or what. But I'm 5 feet 7. The pillow can be improved as well (firmer)."
優點： "Difficult to find employees in the Toronto airport. Security needed to help me locate someone after my plane was delayed causing me to miss my connection. On the way back had a delay again lucky if was my final leg."
優點： "Ease of booking"
缺點： "No complaints"
缺點： "Flight was delayed multiple times. Was tracking boarding from the Air Canada app as there was nowhere to sit by the departure gate or screens. The app didn't advise that the flight was boarding (unlike other apps such as BA). I missed my flight and they insisted on charging me more than what I paid for the entire ticket just to return home. I got back to London to find that my luggage didn't make the journey. Staff at Air Canada were unfriendly and unprofessional."
缺點： "Paid for premium economy, only to find half of economy seats were empty and economy class had 3 seats for travellers to fully lie down to sleep."
缺點： "Overall everything was great, but they lost our luggage going to our destination and coming back."
優點： "Entertainment and staff were good as expecte"
缺點： "over 3 hours delayed. no compensation for drinks/food no communications re: options and timing. I would have rather forfeited my seat on yesterday's flight (which didn't leave until after 10pm - scheduled for 7) and taken the first flight out of YVR today. Super frustrating - Have greater expectations from Air canada."
優點： "Flight from STL to YYZ was unremarkable, which isn't a bad thing when it comes to air transportation. Bit of a delay leaving, waiting for de-icing trucks to show up and do their work, but I'm not sure that's Air Canada's fault."
缺點： "1시간이상 딜레이, 비행기를 타고서도 1시간쯤 있었던 것 같다. 그리고... 난 뒤에서 두번째 좌석에 앉았는데, 맨 뒷좌석에서 두 직원이 밥을 먹으며 얼마나 떠들어 대던지... 그리고 돌아다니면서도 주머니에 손을 넣은 채 거의 빼지 않고 말만 많은 젊은남자직원... 정말 건방져보였다. 착륙할 때 얼마나 급정거를 하던지 맨 뒤에 있었던 큰 물병이 떨어져서 맨 앞까지 굴러가더라. 다른 승객도 나와 눈이 마주친 후 무사히 착륙한 것을 축하한다고 쓴웃음을 지으며 농담을 했다. This is the Air Canada."
優點： "My flight to Toronto arrived late which meant there would be no way for me to catch my connecting flight to North Carolina. An Airline rep was already waiting for me out of the terminal, with tickets for a new flight the next morning, a ticket for one night at one of the airport hotels(dinner included) and meal vouchers for the airport. This would have never happened with any US based airline."
優點： "Flew through custom and was comfortable on the flight. Flight attendants were nice and attentive and made sure i had what i needed. I was happy with everything overall and intend on flying again soon!!!!"
優點： "Smooth flight."
缺點： "Non-working lavatories (?). It shouldn't happen."
缺點： "Crew was rude and poor communicators."
缺點： "Audio jack for entertainment weren't working."
缺點： "I was annoyed to find that Air Canada has invented special terminology to justify charging for a single checked bag on an international flight. At the check in counter, the representative explained to me that Canada is "trans border" and not "international," so they don't offer a free checked bag. However, I was still required to present my passport and go through customs, and I'm pretty sure I came out of the plane in a different country than I started in, so I conclude that they are splitting hairs to cheat customers out of a standard service."
優點： "Fast flight, boarded and landed quickly"
優點： "Service in the cabin was great."
缺點： "Can't think of anything"
優點： "Boarded late but quickly."
缺點： "Plane was very old and it showed"
優點： "Preferred seating was comfy"
缺點： "2 couples travelling together were assigned 4 seats I opposite ends of plane, no two together and no chg option. Discovered that seat next to my spouse was just assigned minutes before boarding. CSR at AC on phone was rude and unhelpful, boarding staff offered no help either."
優點： "No protection from noise. Gave up watching movies."
缺點： "Better earphone"
缺點： "There could be a better snack..."
優點： "Liked the smile in the faces of the crew as they served the snacks"
缺點： "The flight was delayed for more than an hour"
缺點： "I retrieved my baggage from the carousel in LAX and it had a wheel torn off! I don't know if it happened NCE to YUL or ;YUL to LAX."
缺點： "The final leg of our travel boarded over 2 hours late. No compensation given for that. Two planes were declared not fly worthy-low confidence. While not Air Canada's responsibility, Toronto's Pearson Airport was awful. We went through many airports on our travels and this stood out as the worst. Constant security checks that seemed unnecessary. Poor line management. Not enough security/immigration kiosks. Very expensive food. During our 2+hour delay for boarding, we observed constant gate changes for other flights. Flight organization seems poor."
缺點： "Flight was delayed over an hour and nothing to drink was provided."
優點： "Spacious seating and friendly staff"
缺點： "Media center was outdated and lacked options. Food was bland and lackluster for vegetarians"
缺點： "The internet connection was terrible i was not able to see anything that was being offered"
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
優點： "Very good no complaint at all"
缺點： "Not delayed every leg of this trip and extend the travel time from 16 hours to 30 hours!"
缺點： "Sits not suitable for long distance travel"
優點： "Friendly service"
缺點： "Cramped seating in basic economy, the upgrade seating wasn’t much better"
缺點： "No Wi-Fi and no food"
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
缺點： "Too cramped and no flight entertainment"
優點： "Lots of leg room for a regional jet."
缺點： "AC was not very good. Very warm on flight."
缺點： "Aircraft, cabin crew"
優點： "Quick boarding, departed on time, arrived early, good cabin communication"
缺點： "This is a very cramped commuter jet, just one flight attendant to serve entire plane, she came by once for drinks but not a second time"
優點： "Efficient crew. It"
缺點： "It was good overall."
缺點： "Our flight was delayed. We did not make the connecting flight. They would not provide us another flight same day or money back or money for the rental that we required."
優點： "Crew was extremely friendly."
缺點： "Temperature was way too warm."
優點： "Boarding and flight went smoothly and on time. Too short for food or entertainment"
優點： "The crew on the plane was nice and helpful."
缺點： "I understand pretzels for the most part are allergy friendly however I have a gluten intolerance so I couldn’t have them and i couldn’t download the United app because there wasn’t WiFi available anywhere in the terminal and there weren’t any charging stations."
優點： "Everything was excellent! I even got upgraded to a window seat!"
優點： "Service was excellent"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "Smooth and positive communication."
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "Crew members were awesome and very attentive both at the airport and on board."
優點： "smooth flight, good service"
缺點： "hold up to board family with 2 much luggage, overhead bins 2 small"
優點： "Movies on personal device"
優點： "Professional staff, landed safely, the NY skyline is gorgeous"
缺點： "Had to get on a later flight, TSA sucks as usual, I'm too tall for that plane"
缺點： "Small plane"
缺點： "Flight was delayed so long I missed my connecting flight and spent 18 hours traveling rather than 8."
優點： "For the most part the ride was nice."
缺點： "Seats were so small"
缺點： "My friends dad passed away and was unable to get money back to go to his funeral. Plane was a small express plane which was never mentioned. Had to check bag because overhead bins were too small. No wifi. Dad and Kid took my assigned seat."
優點： "Friendly few, clean plane, and on time"
缺點： "It was way too hot on the plane. I understand it's hard to find a happy medium with people on temperature but this flight was too warm, especially with people traveling with winter wear on."
優點： "Legroom was a bit tight."
優點： "The service was prompt and professional. The plane on this trip was clean and in good repair. The snack was simple and tasty. It was a pleasure flying United."
缺點： "The first flight from St. Louis to Chicago was very small. While I don't have concerns about flying in a small plane, I can imagine those nervous about air travel would feel concerned with the size of the aircraft."
優點： "Good communication and helpful."
優點： "The boarding process went smoothly and was on schedule."
缺點： "Overhead compartment filled up and it was hard funding space for my bag."
優點： "Everything was great on the flight- we even got a snack ( stroopwafel cookie reminiscent of when I lived in Amsterdam ) and a drink. I haven't flown united in a while and was pleasantly surprised."
缺點： "Nothing but my flights were short ( under 1 hours)"
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
缺點： "Little more time between flights would be nice"
缺點： "Luggage compartment too small even for a rolling laptop bag"
缺點： "Flight was cancelled. I am still stranded and was given no accommodations so had to pay for a hotel in addition to costing me a full day's wages in missed work. The United staff I spoke with by phone and in person were neither helpful not pleasant. I will go out of my way to never fly United again."
優點： "Was able to get on an earlier flight"