Most of my selected seats were changed to seats I did not want.
The airline wanted to charge me an additional $108.00 to check my second bag despite their policy stating that the first two checked bags are free. In order to not miss my flight, I had to leave one bag. Thankfully, I had enough room in my other bag and carry on to accommodate all my things.
I would fly this airline again, I would consider one step upgrade from economy for a flight over 5hrs but at 6ft I was still comfortable in economy
缺點： "Delayed flight for 2 hours, rude staff at the JFK airport and then v choppy flight, delayed even more by waiting for an arrival gate in FLL."
優點： "33" seats"
優點： "The seat was very spacious"
缺點： "More space to put things"
優點： "Great food. Excellent cleanliness"
缺點： "Check in and apps stuck in 80'"
優點： "Leg room at seats were spacious, comfy. However , toilets could be cleaner."
缺點： "This is 2 nd time I flew JAL. And food was below average. Should offer cup noodles or biscuits if pax is hungry ."
優點： "The flight crew"
缺點： "More space"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
缺點： "The fact that my father was diagnosed with Cancer and they wouldn’t refund our 1300.00 for round trip tickets to the Philippines which is our vacation home. The airline required documentation from my fathers doc which I provided. He was not going anywhere for at least a year (radiation and chemo) and the denied even credit.I was able to get my parents tickets refunded by a different airline. NEVER Again. my father passed 8/12/2018. Our trip was scheduled for 9/13/2018. Very disappointing.see"
優點： "The level of care and attention that was given to my comfort during the flight was extraordinary. Also the economy was much better than any economy i've ever come to expect from other airlines."
缺點： "The boarding I didn't know at first where to go to get to the gate. Having to exit and then re-enter the airport was a pain and further complicated my boarding. But that was not JAL's fault and is on SFO."
優點： "I have flied to and from Japan many times with many different airlines. This flight was my favorite."
優點： "The flight attendants were very attentive and polite, seats are some of the most comfortable of any airline I've flown (particularly compared to the US domestics), and entertainment is solid (although the English movie selection was not that large). I would definitely recommend JAL to others."
缺點： "The food was not to my liking (i.e., all Japanese style, but not necessarily types that appeal more to Westerners) but it was palatable."
優點： "The flight from Chicago to Tokyo was delayed, which made me worried that I would miss the connection to Taipei. I was very happy to discover that an airline staff person was waiting for me when I got off the plane, having already changed me to another Taipei flight. She explained things and guided me to the right place. She was able to walk amazingly fast for a woman wearing high heels!"
缺點： "Bad seat near bathroom. Smelled like pee entire trip"
優點： "Longer leg room and clean ambience coupled with very friendly flight attendent makes this trip a wonderful experience"
優點： "Very family friendly. Good entertainment system."
優點： "Thier food tasted excellent!"
缺點： "Wish there was a vegetarian option too."
優點： "Space between the seats."
缺點： "Color of the seats."
優點： "Politeness. It definitely stands out."
缺點： "Coffee. It just didn’t taste good to me. But they had wine!"
優點： "No wait at JAL business class checkin.....security and immigration were slow, didn't see a separate line for business class if it existed. Access to Korean lounge, was fairly standard. Crew very friendly once on board. Plenty of good food and drink for a relatively short flight."
缺點： "IFE in armrests,not in back of seat in front. Limited liquor options onboard (just chivas)."
優點： "JAL is a great airline. Love flying on them. great crew. roomy and comfortable."
缺點： "Flight was delayed by 3 hours!! No info was given why until we got on the plane. We did not know if the flight was going to get cancelled and if we need to make other arrangements."
優點： "Food is better than most other airlines. Seamless check in and boarding"
缺點： "Seating space is quite cramped"
優點： "Fantastic service, excellent food, state-of-the-art entertainment, always on-time and professional."
缺點： "Older plane had extremely uncomfortable seats for the lengthy flight (over 7 hours). Shorter flights of 3 hours or less would have been fine."
優點： "They did their best to put me pn another flight to Norfolk buf it wasn't straight through"
缺點： "Missing my last fight straight home because of very slow US Customs...)0"
優點： "Food Service Crew actually cares about you"
優點： "Service was amazing. Flight attendants were very..attentive!"
優點： "Met a very nice Taiwanese sitting next to me. We spoke the entire trip."
優點： "Movie choices"
缺點： "Too small, too hot. Not enough air conditioning. China air was better. Only one meal choice. No choice for vegetarians or allergies. Didn't warn about the rain, stairs were slippery"
優點： "Same as above"
優點： "Once again the service from the flight attendants was perfect."
優點： "Great service. Great in flight entertainment. Served a meal. Had USB charge port. Spacious even though I was in the last row."
缺點： "Wish they offered a vegetarian meal, however the food was great and I still was satisfied with the parts I could eat."
優點： "I feel like I got way more than what I paid for with this airline! The hostesses were super friendly always offering some sort of beverage, the food was tasty (Be careful not to drop noodles on yourself like I did, those bad boys left a little mark). The video selection wasn't huge, but it was definitely adequate with good titles. Maybe I haven't noticed this before in other airlines, but they had new toothbrushes (packaged, not someone's forgotten toothbrush) in the restroom so the poor sap next to me didn't have to smell my stinky breath. Finally, they were quick with boarding! They were very punctual and we took off right when we got on, so nice!"
缺點： "The seats were pretty adequately sized, however, I felt like I couldn't lay back too far or if the the person in front of me did, it made it really difficult to get the seats. Also, I thought it was my headphones, but it happened on a couple of flights with different headphones, but the audio only comes out of one earphone which was slightly annoying... Other than those things, JAL is super solid and I would recommend it to anyone considering them."
優點： "Everything was perfect! Thank you for a great experience!"
優點： "Always on time"
缺點： "No clue when it's boarding time and no announcement"
優點： "Arrived on time"
缺點： "Slow check in at the airport"
優點： "The crew member was excellent and his charisma really made up for any shortcomings this little "puddle jumper" had. He even helped my companion out with some advice for relieving his ear pressure."
缺點： "Although, i booked businesss class l. I had to pay 1000 yen for each flight for seat selection. (They were giving me seats 50C) And no lounge facility either. All i got was 2000 yen and upgrade to J class. I had already paid extra for business class. This is highway robbery. No thanks JAL"
優點： "We were coming back from treking in Nortwest Viet Nam. JAL upgraded us to business class (ie, sleeper bed) for the Ha Noi to Tokyo, and gave us good seats on to HNL. FOOD was the best. Next time we'll try HNL-SAI entry to Nam. The Boeing 787 was a great ride to/from Ha Noi, particularly with JAL service."
優點： "JAL has excellent service. The flight attendants are very responsive and always there to help. The boarding and everything was smooth."
缺點： "Same old tiny uncomfortable commuter jet."
缺點： "First time we have flown First Class on American Airlines and service was outstanding and perfect! Thank you for an amazing experience!!"
優點： "Seat uncomfortable. I am an elite flier and was put in an n uncomfortable middle seat with no choice."
缺點： "Seat should with choice."
缺點： "When the delayed flight landed, the crew should help expedite those connecting to other flights. They should announce our connecting gates so that we don’t have to look it up."
缺點： "Handicap issues. We were exiting on the tarmac in Charlotte- all crew left us on the plane waiting for assistance to get off. Finally when someone showed they would not come up the ramo to get my Mom. I backed her down myself while 5 bewildered airport workers looked confused."
缺點： "2 hour delays on both flights of a round trip"
缺點： "4 hour plane availability delay - of course planned on weather but not planning"
優點： "You got us there safely."
缺點： "Not sure who is at fault for running out of de-ice solution, but keeping us sitting on the tarmac without air ventilation for almost 3 hours... with only an apology and a last minute glass of water? that was terrible customer service."
優點： "Flight left St. Louis on time,"
缺點： "My connecting flight was cancelled while I was in the air. Customer service was SWAMPED with cancellations with only a handful of staff to help. My plane was a mechanical cancellation so I received a food and hotel voucher. Trying to get another flight from LaGuardia to YYZ was horrible."
優點： "On time"
缺點： "Having to walk from concourse b to concourse e for my connecting flight in less than 15min before the doors were shut. Was literally in my seat for 5min and the door was shut. Most people (older or families) would have missed it. Shame on CLT or American Airlines"
優點： "Flight did not take place because of cancelled return flight. the whole itinerary was cancelled."
缺點： "because of cancelled flight I had to schedule a new itinerary directly through American Airlines. The cost increased from $947.50 to $1,873 plus airport parking for 17 days."
優點： "On time. Friendly and attentive staff."
優點： "They got me there on time"
缺點： "Long delay getting off STL-CLT. Made it to gate for CLT-ROC. Then, crew delay. The usual crammed interior, cheap snacks, feeling about like a public bus"
優點： "A cheap option to upgrade to 1st was offered that ended up being a net 0 cost upgrade for me so I took it. Comfortable on an old (but oh so nice) aircraft."
缺點： "Arrived 30 minutes early to the airport but then had to sit at a remote pad so that we ended up being 5 minutes late to the gate. A short transfer was made even more difficult, and a massive waste if time and fuel sitting and waiting. Figure out your gates early and better, and move around if needed. At the very least, bring up some stairs and buses to get passengers to the terminal and then tow the aircraft in when you have a gate available."
優點： "Room between rows Entertainment from St Louis to Phoenix"
優點： "We got to our destination safely, and American provided us with extra legroom seats."
缺點： "Service was curt and there was only phone-based entertainment."
優點： "The crew was great"
缺點： "The seats were not comfortable and boarding was a pain. Not sure why you wouldn’t want to board from the back to front. Weather grounded us at our loading airport so we were stuck with the option of staying the flight or going in the lobby."
優點： "The pilot was great. Avoided turbulence and arrived about 20min early. Easy to find seat and stow bag. Smooth takeoff and landing."
缺點： "Alaska airlines was who I thought I was riding with but the itinerary changed past min. Gate change and the airline itself was changed. Really confusing since I printed my boarding pass the night before."
優點： "Everything went smoothly."
缺點： "Flight connections time was not enough for mam with infant.we missed the flight should better set up that kind of big airport"
優點： "To be fair. The flight is only 50 minutes. By th time you get a drink it's time to land. It is completely unfair to the staff to have to do that. A flight like that. Have a box with a snack and some coolers that have 5 different beverages. I wouldn't even sell booze. I person can hold out for a flight that shot to get one on the connection or in the terminal."
缺點： "It's always a cramped flight. Nothing to be done except use a bigger, more spacious plane. The good thing is it's the fastest way to get to Chicago from where I lived it would take 6hrs by car."
優點： "Mostly friendly staff and quick flight time."
缺點： "Only half the plane got snacks and drinks. Additionally, I was forced to check my bag, which is a pretty big deal because I was connecting to an international flight and was unable to retrieve my prescriptions in all the rush to check my bag."
優點： "I was so happy I could check in online and boarding was a breeze. I actually got to sit by the window when my original seat was in the middle. So nice of the ladies to suggest it to me."
缺點： "No complaints"
優點： "everything was on tyime"
優點： "A nonstop flight, with a friendly efficient crew, met my expectations. A crew member went above and beyond when I asked for a coffee stirrer with my coke and ice."
缺點： "I've been spoiled by another airline's access to screens on the back of the headrest. I have my own hand held devices to entertain myself instead."
缺點： "Flight was late, got a message from Kayak that it was delayed 3 hours...thank goodness I happened to check again, because then it was only delayed for 41 mins, then it gave me an update that it was only 21 mins delayed, then went back to 41! Pretty inconvenient, and it would have been nice to get a text, not just some silent pop up"
優點： "Got to La Guardia almost 26 minutes early but then waited FORTY minutes for the gate!"
缺點： "AA needs better coordination with the horrible La Guardia airport"
優點： "Flight was on time, staff was friendly and boarding was organized."
缺點： "I'm a small person (5'-2", 105lbs) and I didn't have room to breathe in that tiny little seat."
優點： "Smooth - trouble free - calm process"
優點： "Arrived to the airport well ahead of time and encountered lines so long that we were not able to make our flight. Only 2 attendants working and so many people had to be rebooked we didn't get another flight for 3 days. Did I mention I was traveling with a baby?"
優點： "On time arrival"
缺點： "Everything else"
優點： "JAL is customer oriented and it's always a pleasant experience. Unfortunately, though the return trip is also JAL, the cabin crew isn't."
缺點： "Everything was great."
缺點： "Only suggestion would be to make the connection process a little easier. If the passenger doesn't speak English, the fact you need to print the international ticket in Miami, then re-enter at checkpoint might create confusion."
優點： "The flight attendants were great and very friendly!"
缺點： "The wifi wasn't very good so I couldn't access the in flight entertainment I also had my own snacks so I didn't buy any food"
優點： "Boarding was good, Good flight , good service , plane was small for the distance with limited space for movement ,"
優點： "On time. Good leg room."
缺點： "Valet flight, i.e. even normal sized carry-on cannot be stowed above the seat We arrived at the gate 20 min before departure, due to TSA delays. But they closed the door and no one was around to even talk to. At least they put us in the next flight.... Still, as we're not checking in any bags, they could have let us in."
優點： "Non stop"
缺點： "Boarding took forever, the flight was over 2 hours late which caused me to miss my connecting flight and my military orders were not honored - I still had to pay extra to take all my gear back to my duty station. Never had that issue with any other American airline."
優點： "Crew was fine even when we had to sit on the ground for 1 1/2 hours for a repair."
缺點： "American Airlines didn't honor my choice of seats."
缺點： "No food or beverages for me. I slept comfortably on my flight"
優點： "I don't know how airlines get away with all the stipulations and regualations they have in the buying process there is. Otho g I like about the scam artist they are"
缺點： "The fact they they can just make it a policy and then because the employees have to have a job and enforce it blows my mind. 200 dollar transfer fee plus the difference in the ticket when it's over two weeks in advance. You people are scam artist"
優點： "You provide me with the best ticket prices and to me that was the the most important part of of the trip thx"
缺點： "The airlines charging for your luggage"
優點： "The movies"
缺點： "No Food"
優點： "Frankly there isn't much to say here. After 7 flights in 2 weeks there was only 1 flight with great staff that actually cared about the customers and looked like they enjoyed their job. The rest treated guests with indifference at best."
缺點： "Customer service is dreadful, the planes are so old they still have cigarette lighter charges in first (but of course no adapters), no food/snacks of any significance, and they seemingly cancel flights at a whim with basically no staff to help re-book the lines of guests that have been disrupted. I pity those who loose luggage AA baggage services are flooded with lost baggage they just don't care any more. Seriously its embarrassing how little they care about customer service."
缺點： "Flight was delayed."
缺點： "The internet connection was terrible i was not able to see anything that was being offered"
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
優點： "Very good no complaint at all"
缺點： "Not delayed every leg of this trip and extend the travel time from 16 hours to 30 hours!"
缺點： "Sits not suitable for long distance travel"
優點： "Friendly service"
缺點： "Cramped seating in basic economy, the upgrade seating wasn’t much better"
缺點： "No Wi-Fi and no food"
優點： "Flight left on time. There was plenty of room. Nice staff."
缺點： "It was very cold on the plane because the valve for the heat was frozen."
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
缺點： "Too cramped and no flight entertainment"
優點： "Lots of leg room for a regional jet."
缺點： "AC was not very good. Very warm on flight."
缺點： "Aircraft, cabin crew"
優點： "Quick boarding, departed on time, arrived early, good cabin communication"
缺點： "This is a very cramped commuter jet, just one flight attendant to serve entire plane, she came by once for drinks but not a second time"
優點： "Efficient crew. It"
缺點： "It was good overall."
缺點： "Our flight was delayed. We did not make the connecting flight. They would not provide us another flight same day or money back or money for the rental that we required."
優點： "Crew was extremely friendly."
缺點： "Temperature was way too warm."
優點： "Boarding and flight went smoothly and on time. Too short for food or entertainment"
優點： "The crew on the plane was nice and helpful."
缺點： "I understand pretzels for the most part are allergy friendly however I have a gluten intolerance so I couldn’t have them and i couldn’t download the United app because there wasn’t WiFi available anywhere in the terminal and there weren’t any charging stations."
優點： "Everything was excellent! I even got upgraded to a window seat!"
優點： "Service was excellent"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "Smooth and positive communication."
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "Crew members were awesome and very attentive both at the airport and on board."
優點： "smooth flight, good service"
缺點： "hold up to board family with 2 much luggage, overhead bins 2 small"
優點： "Movies on personal device"
優點： "Professional staff, landed safely, the NY skyline is gorgeous"
缺點： "Had to get on a later flight, TSA sucks as usual, I'm too tall for that plane"
缺點： "Small plane"
缺點： "Flight was delayed so long I missed my connecting flight and spent 18 hours traveling rather than 8."
優點： "For the most part the ride was nice."
缺點： "Seats were so small"
缺點： "My friends dad passed away and was unable to get money back to go to his funeral. Plane was a small express plane which was never mentioned. Had to check bag because overhead bins were too small. No wifi. Dad and Kid took my assigned seat."
優點： "Legroom was a bit tight."
優點： "Both flights left on time and arrived at least 20 minutes early. My bag arrived at the baggage claim ten minutes after I arrived, and all went very well. I'm grateful."
缺點： "All was perfect"
優點： "Good communication and helpful."
優點： "The boarding process went smoothly and was on schedule."
缺點： "Overhead compartment filled up and it was hard funding space for my bag."
優點： "Everything was great on the flight- we even got a snack ( stroopwafel cookie reminiscent of when I lived in Amsterdam ) and a drink. I haven't flown united in a while and was pleasantly surprised."
缺點： "Nothing but my flights were short ( under 1 hours)"
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
缺點： "Little more time between flights would be nice"
缺點： "Luggage compartment too small even for a rolling laptop bag"
缺點： "Flight was cancelled. I am still stranded and was given no accommodations so had to pay for a hotel in addition to costing me a full day's wages in missed work. The United staff I spoke with by phone and in person were neither helpful not pleasant. I will go out of my way to never fly United again."
優點： "Was able to get on an earlier flight"