過去3天找到最便宜的單程機票是土耳其航空（NT$24,767） 和 美國聯合航空（NT$32,902），最低的來回機票則是多間航空公司（NT$33,431） 和 土耳其航空（NT$45,049）。
優點： "Excellent service for affordable price"
缺點： "Flight was delayed"
缺點： "Seats are extremely uncomfortable.."
缺點： "Turkish Airlines was absolutely the worst airline I have ever been on. My flight going there was delayed 4 hrs & I missed my connection. They lost my bag & it arrived after 1 wk. Today, my flight was again delayed and I almost missed my layover. Again, my bag did not arrive & they ripped my carry on"
缺點： "Nothing could have been better. Turkish airline is the best and the VIP loung is heaven on earth !"
優點： "Good attention to detail."
缺點： "Seat controls panels need updating. Are also dirty."
優點： "Crew was friendly and service was good."
缺點： "Seats should be more comfortable"
缺點： "All good"
優點： "Great options to watch on tv."
缺點： "Flight was late, horrible process at gate of checking passports and items. Should not happen during a layover. This process should take place when checking in."
優點： "Service and attentiveness"
缺點： "The flight was overbooked. We where forced to take another flight 6 hours later and in returen we where promised a 250 euro compensation and a 5 stats hotel to wait in. What actually happend is that we had to wait for 3 hours in a room without enoth chairs for everyone and then we got entry to the cheapest lounge at the airport."
優點： "Friendly crew, boarding on time, leaving and arriving on time, well maintained planes, clean."
缺點： "The seats were so close to each-other that you can't even get in or out without a big effort. I am not a large person, but I am pretty tall. Fro someone over 6 feet tall, the seats are like a torture chamber."
缺點： "They dont give water when u ask for it, everything else was good"
優點： "For once, on time departure. Quick boarding. Courteous service."
缺點： "Cabin a little too cold for passengers around me."
缺點： "Same problem as the first segment (see above)"
缺點： "Need More premier economy seats"
優點： "The service, food,seats,crew,hot towel, slippers & more."
缺點： "Nothing. Everything was great!"
缺點： "Late into the flight there appeared to be a medical emergency taking place just a few rows ahead of me. No announcement was made; it was as though we were expected to ignore the situation. But with the lights in the cabin turned on, a small crowd gathered, and the passenger being vocal in his distress .. . a brief announcement would have been nice: Situation under control, no need to worry, flight will continue as scheduled. The passenger had a relapse a few hours later - again no acknowledgement from the crew to reassure those of us who could hear his cries of distress."
優點： "One of my fave airlines now Great seats, services, staff Turkish coffee in the air!"
缺點： "they keep the cabin a bit too hot, need to ask them all the time to make it colder"
優點： "Planes are very clean, food is excellent, there is plenty of alcohol, and the crew treats economy passengers as if they were royalty. Flying attendants clean toilette each hour, There is also a flower pasted on the mirror in the toilette. All details of the flight have been take care of."
缺點： "1) The safety record is not superb https://en.wikipedia.org/wiki/Turkish_Airlines#Incidents_and_accidents 2) Political situation in Turkey is unstable. 3) Most of Europe is west of Istanbul - the flights to Europe are longer. BUT ANYWAY: THE AIRLINES ARE WORKING HARD TO OVERCOME ALL OBSTACLES AND PRICES ARE GREAT."
優點： "On time. Professional crew. Nice touch with the bags that had slippers, toothpaste etc. Great entertainment."
缺點： "Because of an accident, I could not walk and needed a wheelchair. Rome and O'Hare were great. Istanbul was a circus. Waited for over two hours for a wheelchair and almost missed my flight."
缺點： "This has been a nightmare that is yet to end. After being delayed for two hours out of Rome to Istanbul and missing our connection to Jeddah with hundreds of other stranded passengers from the other flights, Turkish Airlines incompetent handling had us wait in multiple ques for more than five hours only to provide us a hotel for two hours and then shuttle back to a flight 12 hours later! I have yet to hear an explanation from anyone about what happened or a simple sorry for your trouble. This is operational incompetence at full display. Never Again!"
缺點： "The country"
優點： "A much nicer 777 on this leg."
缺點： "The lounge at IST is overcrowded and lacks sufficient showering facilities. There was leftover food everywhere that the overworked staff tried, in vain, to keep up with."
優點： "never turkish airlines ever again!"
缺點： "never turkish airlines ever again!"
缺點： "Flight attendants need to be friendly ."
優點： "wonderful staff."
缺點： "there was a delay we were not told about, we left an hour late, but we're not told anything, this is problematic as you pass through a second round of security to sit by the gate and can't even go to the rest room with out repeating the check. the landing was very rough but no ones falt"
優點： "There were extremely strong turbulences with no announcement before or/and no explanation afterwards. Passangers were strongly uncomfortable and scared"
缺點： "Explanation was the minimum expected and absolutely required"
優點： "Great experience for my first international flight."
優點： "The up to date and *free movie options"
優點： "Great entertainment, headphones, booze and food"
優點： "Ground and air staff"
缺點： "Seats a bit too crowded"
優點： "Gave us direct flight back to Singapore in premium economy seats."
缺點： "This is our second experience of flights being cancelled via Turkish Airlines. Very disappointing customer care when flights get cancelled. Staff totally unprepared and untrained for such situations. We waited around for 6 hours before finding out on our own, that the flight was cancelled. The notice was not shown on the board. In all waited around at the airport for more than 10 hours before we were finally carted off to a small hotel near by at 1230am in the morning. Very little to no information given throughout the whole process, stranded with parched throats, no luggage, clean clothes or toothbrush."
優點： "The staff from check in to on-plane service was very friendly and courteous and clearly did their best. The suppers were phenomenal! and the other meals were ok."
缺點： "The computers at the check in desk kept going down, but the staff handled this issue very well. The gates REALLY need a digital board that displays upcoming flights so that I can confirm I am at the right gate."
優點： "The staff are all very professional and nice."
缺點： "Pathetic vegetarian food."
優點： "Excellent service, food, entertainment & Aircraft! Need quicker updates in monitors - seem to redundant"
優點： "I liked food and service"
缺點： "Too many seats. Very uncomfortable on a long trip."
優點： "Good Food, Nice Accommodations, Great in flight entertainment options. Would do again for longer flights to other destinations."
優點： "Although there was only one option for meals, they were good nevertheless. The entertainment on Turkish Airlines is the best I've ever seen on any international airline. There are so many options and the layout is new and modern."
缺點： "Compared to my flight from New York to Istanbul, my flight from Istanbul to New York was less wonderful. The crew was not as attentive and was not helpful in assisting the grandmother who was sitting next to me with her 2-year-old grandson who wanted to know if another seat was available. There was only once choice for the meals, which I found odd on a long international flight, but I did enjoy the meals. The plane was older than the one I took from New York and were less comfortable. I don't usually have a problem with legroom (I'm pretty average height at 5'5"), but the legroom on this flight was noticeably smaller."
缺點： "No gate number on boarding pass from instambul to tirana. Very confusing ."
優點： "There was a lot to choose entertainment wise."
缺點： "We had a child behind us who would not stop screaming and playing with the tray table. One of the crew members gave me a hard time for having my purse out for 1 minute while I was taking my prenatal vitamin even though we were sitting on the runway for over an hour at this point and the man in front of me had his chair fully reclined so I wasn't able to get to it under my seat.. Even though as she said, we were about to take off, but she didn't say anything to the man in front of me. This was my second time flying with them and the first experience was much better."
優點： "Everyone was friendly and the food was generally very good."
缺點： "I didn't like how the description of Athens included old Ottoman sites!?! Few people if anyone go to Athens or larger Greece for Ottoman history. Be more impartial please."
優點： "Nice onboard entertainment system"
缺點： "Extremely rude flight attendants. Did not care at all for customer service. Do not expect western standard service ! Service is 3rd world."
優點： "The quality of service, food and beverage variety, entertainment selection, and overall aircraft condition were superb. From the fresh flowers in the toilet rooms to the selection of top shelf alcohol, it was all first class, and all of this in economy. People who have not flown them will be amazed."
缺點： "The only thing I was disappointed in was the fact that the aircraft was a Boeing 777 which is new, but less roomy than the Airbus A330."
優點： "Movie selection and food was good"
缺點： "The flight departed late and we had to run like psychos to our connecting gate to Athens... We barely made it."
缺點： "They keep the cabin too warm."
缺點： "everything was bad"
優點： "Service was good. Seats were uncomfortable and hard! Entertainment was excellent!"
"There was a storm brewing in NYC but you would never know it from the flight. Great experience and barely any turbulence considering the storm."
優點： "Quick boarding"
缺點： "Arriving over a half an hour late"
缺點： "Superb service on board and at kiosk!"
優點： "Nice on board crew."
缺點： "More arm & leg room in basic seating. Tray tables are flimsy and seem worn."
缺點： "Delay on flight and providing beverages while waiting for 6 hours"
缺點： "After my flight was delayed for over 3 hrs - the counter clerk was rude and unhelpful. She felt it was appropriate for her to flick the customer service phone number in front of my teenage daughters. I would say avoid Delta!"
缺點： "5 hours delay. Most of that time we were on the runway. We even had to deplane and board again. We were given all kind of excuses till the pilot himself said that this is unheard off !!"
缺點： "The entertainment system was out completely for the whole flight"
優點： "Everything was great. Our 4-hour flight went off without a hitch. We've flown with Delta many times and have never had any problems."
優點： "It was quick"
缺點： "The head sets cost $2 There wasn’t food served It was very cramped."
優點： "They cared for the passengers, helped me with my baby’s bag"
缺點： "Nothing @ this time"
缺點： "Seating was uncomfortable, tight space. Could barely move and i’m Not a large person."
優點： "Crew was amazing."
優點： "Yes the crew was amazing"
優點： "Emergency exit window seat"
缺點： "Punctuality 7hrs delays over 2 flights is unacceptable Ruined the first day of my trip"
優點： "Seats were comfortable. On time. Entertainment was outstanding. Made the trip “fly” by!!"
優點： "Super comfortable seats. Lots of movie options."
缺點： "Food was not very good"
缺點： "People that take up more than one seat should be required to purchase two seats. The woman on the isle was over the arm Rest in my seat the entire trip. It is unfair to me. No one came to Take trash for 2 hours so we had to keep our tray tables down."
優點： "Entertainment choices were excellent, many new movies available, so I was able to see movies is been meaning to watch. There were drinks available."
缺點： "The air vents barely trickle out any air anymore. No relief to be had. Airline crews say hi and goodbye but that doesn't make them friendly."
優點： "Loved being in first class"
缺點： "Hated gate change and late plane at the last minute."
缺點： "No leg room"
優點： "good job over all"
優點： "The crew both going and coming from San Jose, Costa Rica were incredible."
缺點： "The long waits on the tarmac waiting on other planes to leave. Which was a big problem because it caused a lot of us to either barely miss our flight or miss our flight."
缺點： "Everything. Stinky, dirty cabin. No running water in the bathrooms. Delays on the tarmac."
優點： "Nothing particularly stands out. I did arrive safely."
缺點： "First class did not come with lounge access? Drinks were not cold. Bathrooms were falling apart and came with a disgusting odor. Time to retire these aircrafts."
缺點： "On time, free upgrade."
優點： "Good abording"
缺點： "problems with seating assignment"
優點： "Like the airplane - Boeing 757. More comfortable than the 737."
缺點： "Don't like the towel dispenser location and function. Can't find it when standing and a bunch of them come out at one time."
優點： "The flight was barely half full so we were able to spread out and I was able to enjoy an exit row seat with no neighbors."
缺點： "The seats are still narrow even in comfort class and I’m 5’11” 175lbs so by no means overweight."
優點： "Pleased we upgraded to comfort plus."
缺點： "It was an older 747 which didn’t have power to the Sears. The video system was also old with poor quality."
優點： "New plane with knight entertainment screens at all seats!"
缺點： "Delayed, bit crew was friendly and efficient!"
優點： "Staff lovely"
缺點： "Flight delayed so we got bumped to a later connecting flight An eight hour trip became a 12 hour trip"
優點： "Updated plane. Had usb charging available!!"
優點： "I was able to sleep!"
缺點： "Could not get comfort upgrade"
優點： "As usual, Delta staff and crew did their best to make the flight quite enjoyable and smooth."
優點： "Flight was on time. And faster. I really enjoyed it."
優點： "I loved that the plane was equipped with televisions. I have a hard time watching a movie on my hand held device."
缺點： "That an international flight didn't allow free luggage and that liquor purchased at the airport could not be consumed on the plane."
優點： "It was on time"
缺點： "Too short of a layover in Atlanta"
優點： "The process was very quick and easy, from after security the process was smooth and fast."
缺點： "The gate that I was assigned to was a little overcrowded but I believe it could be because of the construction that is happening in the area. Also the security process was a little long."
優點： "Never ever get economy fare! Getting a seat at he gate is a nightmare!"
缺點： "Seating assignment process. Length of time to talk to anyone at the gate. Pregnancy priority seating is impossible."
優點： "The crew was great, boarding and exit went smoothly."
缺點： "Seats are tight, not very roomy, I'm 6' tall and my knees were in the seat in front of me. The delta studio entertainment app didn't work, couldn't use the internet at all."
優點： "on board service was nice and promptly"
缺點： "Delta continúes to use an older 757 in this 6-hour flight with cramped seats and seating arrangement in business class. I have taken this flight several times in the last 2 years and written about this issue but now doubt anybody cares about these comments. To make things worse, my seat would not recline!"
優點： "First we had a mechanical after boarding. I was rerouted through Atlanta. That flight is now delayed by 2hours. I then had to reroute to West Palm Beach instead of Ft Lauderdale. I will leave 9 hours after my original flight time and arrive 8 hours later. Just ridiculous"
缺點： "See above"
缺點： "The Atlanta Airport is Insane for the handicapped. Try to get through the airport with 1. Your own scooter, 2. How to get into and back out of the elevators and trains and 3. The 1000s of people to make your flight in an hour at this unfamiliar airport Now try to do that when your wife also has to get around with her scooter and try to stay together. Then if your flight gets moved to another gate...and you have 10 minutes to do ALL this again... Never mind the bathrooms while one of us watches the scooters while the other uses the facilities and this is Impossible. Never mind the narrowness of the elevators. STRONGLY SUGGEST AN AIRLINE EMPLOYEE TRIES TO SEE THE PROBLEMS FIRST HAND with a scooter, THEN RECOMMEND FIXES. And don't get me started on the restarants with tables too close together if you use a scooter. Toronto airport is better as a comparison. Alton and Mary Cason"
缺點： "1. Boarding order is not by seating making boarding very inefficient"
缺點： "On board entertainment (movies / games) was not working the whole flight."
缺點： "plane had to go back to the gate to lose 1500 pounds. cant they calculate this while loading?"
優點： "Before we even boarded, the ticket agent happily found two seats together for my husband & I. The in-flight staff was particularly helpful. We had some medicine that needed to be refrigerated and they both provided a bag of ice for us to keep it in and checked back to replace the ice as it melted."
優點： "Delta Club"
優點： "Staff were polite"
缺點： "The seating space is horrendous, I am 5 ft 8 and felt like I was sitting with my knees at my chest, horrible horrible seating"
優點： "The crew from Kili to DarEsSalam was tired. A fresh crew worked from DarEsSalam to AMS and they were great."
缺點： "The boarding process was chaotic. The passengers in the first boarding group had to fight through the crowd because there were no boarding lanes."
優點： "The crew is excellent but the seats are not comfortable enough. There should be a way to balance money and comfort,not just placing people in seats they do not fit into"
缺點： "Nothing,just the seats. Cleanliness was perfect"
優點： "The plane size & comfort was excellent. The staff were very friendly"
優點： "Klm's consistantly high standards in everything they do."
缺點： "I paid for the preferred seat .and i found that people beside me didnt pay anything when i asked them ,"
優點： "Boarding was quick and flight was calm"
缺點： "The coffe and breakfast."
優點： "The crew and the timing were ok"
缺點： "The seats were uncomfortable"
優點： "Reasonable space in economy class seats"
缺點： "Staff hurrying us up 40 minutes before departing and threatening to take our bags out of the plane in case we didn’t board then. I had to leave my coffee and run."
缺點： "Too hot inside the aircraft"
優點： "Nice staff and no delay"
缺點： "Instead of crisps maybe a bit of cheese or crackers"
優點： "General flight journey"
缺點： "Late departure. Rush to connect."
缺點： "This return flight was much better than the flight going to Amsterdam. I believe the biggest factor was the type of aircraft. The old 747 just didn't meet expectations. The newer 777 on the way back was much more comfortable, with better amenities."
優點： "The crew"
缺點： "Seat comfort"
優點： "Crew was great and professional."
缺點： "Entertainment controls were outdated and confusing to operate. There were no charging ports."
優點： "Nice aircraft"
缺點： "Unexpected refueling stop. 2 hr delay Lost connection Reached destination after 18 hr delay"
缺點： "We were changed from KLM to Airiltalia without any information sent so only because I tried to check in did I find out the flight on KLM was cancelled and we were changed to Airitalia. The Airitalia flight was very mediocre."
優點： "Helpful and kind crew"
缺點： "I wish there was WiFi"
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
優點： "Crew's hospitality, good music, good destination material, terminal info, good system overall"
缺點： "Less legroom, storage space, bad food, few movie options."
優點： "Smooth flight."
缺點： "Seat a little cramped."
優點： "Gaps between seats are very narrow."
缺點： "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
優點： "Crew where awesone and the choice of entertainment was fantastic"
缺點： "Seats way to close together"
優點： "Friendly crew."
缺點： "So many people on a 747!!"
優點： "Fast boarding"
缺點： "The entertainment system wasn’t working for the whole 10 hour flight."
缺點： "Our total flight time was about 17 hours - MAD- AMS-LAX. My husband and I both have an internationally approved carry on luggages with us. When we checked in - they asked us to both check in our carry on luggage. The reason why is because they said they don’t think they have enough space for our carry ons. I told the crew member checking us in that other people that was checking in with the same hand carry size luggage with us had no problems taking it with them. For being about to be on a 17 HOUR FLIGHT we should be ALLOWED to have our carry ons with us! We take carry ons for that reason! I had to argue and prove my case to the crew member to atleast keep 1 carry on with us. I thought that was an UNACCEPTABLE reason for us to check in a carry on luggage when we had a 17 hour travel time ahead of us. Not a happy costumer here."
優點： "Smooth boarding, clean seats/plane, nice small aircraft (2 rows x 2 seats each), surprisingly spacious (more legroom than expected - and I’m 6’2”)."
缺點： "About 1h30min delay without an explanation. All other planes in the terminal seemed to take off on time without a problem, without exception (aside from this flight, of course)."
優點： "I enjoyed the attention to detail and comfort. Helped to make the flight easier to handle."
優點： "Short flight with good communication."
缺點： "Nil to complain."
優點： "The food service was good and the flight attendants were friendly."
缺點： "The plane was very uncomfortable. The seats were small, you felt on top of the person next to you, and there was no leg room. I am a pretty small person- I can't image how uncomfortable all of the taller passengers must have been."
優點： "Pleasant flight"
優點： "In flight food was enjoyable"
優點： "Service impeccable!"
缺點： "They have one line of executive class after the kitchen and toilet, is very noisy."
缺點： "Dutch sub titels would be nice."
優點： "The flight was great."
缺點： "No proper info regarding cancellation. Staff was unfriendly and abruptly responded to passengers."
缺點： "Flight was delayed 8 hours. Arriving at Incheon, discovered ground crew were unaware of our arrival to take this connecting flight. However, we were put up overnight in a hotel, which was nice."
優點： "Very little if any."
缺點： "Aircraft was not very clean,the staff seamed quite harsh at times when speaking to customers. The food was really quite poor but it was a short flight to be honest. Overall not as pleasant as the China Southern flights. I would not like to choose them again unless i had to."
優點： "Wider seat than most business class"
缺點： "Row 6 in business is after the first 5 rows and Galley and restroom. Very awkward"
優點： "The flight was delayed due to fog, but the staff was amazingly helpful to make sure everyone got to their destination."
缺點： "Flight from Amsterdam was 2 hours late. Caused me to miss connection on train from London to Leeds which then cost me 124 pounds to rebook. No information was forthcoming at all at the airport and there were 3 different departure times given. Absolute chaos. The airline is a joke"
優點： "On time."
缺點： "No negative"
優點： "Staff superb. They even surprised us with an exit row and a gift for my partners birthday! Amazing. Samantha and Dennis also took time to come and personally wish him a happy birthday. A lovely touch. This airline runs like clockwork. They are just great. The sandwich and stoop waffle are nice too."
缺點： "There is a bus to the plane, so that takes a bit of extra time but they are very well organized."
優點： "Night flight so no entertainment allowed sleeping"
缺點： "Kosher food could be improved"
優點： "Flight attendants tried their best given what they had to work with."
缺點： "They can not retire these old Boeing 747's soon enough. Due to mechanical problems, our flight arrived at LAXfour and a half hours late and further problems with the cargo door caused an additional one hour delay of our take off."
優點： "Great smooth flight staff was pleasant and the overall experience was fantastic."
缺點： "With skyteam elite status cannot select free upgrade from economy to premium economy unless it is 30hrs before boarding for this code share which is actually a KLM flight"
"Streaming entertainment feature kept freezing"
"Flight was delayed by one hour, then another 1/2 hour then cancelled and changed till the next day. We were not allowed to get our luggage & put up in a dirty hotel. I had cockroaches in the bathroom. When I finally arrived home…i noticed the airline had damaged the zipper on my suitcase. An awful awful trip thanks to American Airlines."
"Employees very helpful and courteous. Nice trip."
缺點： "The lines were too long for a 75 year old. I have recheck but did not get it with American. Security was madness, no one keeping social distance in spite of all your lovely signs. The staff giving directions on the moving table was unintelligible to me and so i left my iPad in my bag and had to spend 20 minutes tearing my bag apart . The gate was the only one not listened on the departure board and so i went the wrong way into the wrong Gs. There was no one around to check with, no one to ask and when i realized i went the wrong way i had to run back . At 75. I was the last one on board. No one helped me. The only friendly and helpful staff i met was Peter on the Chicago to LaCrosse flight. Very disappointed."
優點： "Arrived 30 min early."
優點： "Crew was very nice and helpful"
缺點： "It would be really nice and good for the environment to utilize less plastic bags and find ways to recycle more. When I think of the amount of plastic used in every flight I cringe knowing where all that plastic would end up."
優點： "No and no"
缺點： "The plane could have been maintained. Instead I sat for three hours and was told the mechanics didn’t have the equipment to fix the plane"
缺點： "Some of the crew had an attitude and the purchased WiFi did not work"
優點： "Crew was gracious and helpful"
缺點： "Seating is always crammed, uncomfortable, people packed in like sardines. But I guess that’s par for the course with all airlines nowadays."
優點： "So ridiculous airline didn’t though in costumer at all"
優點： "Great crew and good seat in Main Cabin Extra!"
缺點： "Debbie in Business Class made the trip even more special than ever! 1. Congratulated everyone on board for thanksgiving for those who follow that tradition 2. Spoke so kindly on the PA system in both English and fluent in Spanish 3. Kept my coffee hot fresh and always was smiling even those had to work on a holiday We will always fly AmericAn because of flight crew like Debbie..... 1000% super star for AA!!!"
優點： "cabin attendant was excellent"
缺點： "terrible plane because overhead space is extremely limited and the curvature of the plane limits legroom for window seats."
缺點： "I never got to go on my trip... wasted all my money and never got anywhere and can't seem to get a refund or at least another ticket."
優點： "The boarding was fast."
優點： "Nothing special."
缺點： "You cannot recline the seats."
優點： "CREW WAS GREAT AT BOARDING GATE AND IN FLIGHT."
缺點： "LEFT 30 MIN LATE, DUE TO CONNECTING FLIGHT."
優點： "Crew was very nice and professional."
缺點： "Plane was very hot and cramped."
缺點： "I was annoyed when I was told I would have to check my carry on because there was no more room in the overhead compartments. Then as I was walking down the aisle to get to my seat I saw a lot of room in the overheads."
優點： "Not much"
缺點： "Duck tape holding up oxygen mask compartment 1 row behind us. Cabin entertainment monitor was missing a 3rd of the display and only one headphone jack in our row worked. Thankfully, we brought a splitter. We will never book an American Flight again. Aer Lingus was STELLAR. No comparison."
優點： "We left a few minutes early"
優點： "Love flying with AMERICAN AIRLINES."
優點： "In flight movies were free."
缺點： "Poor customer service in Spain. Poor boarding procedures. You have to pay for advance seating, even 24 hours in advance. That should not be the case for an international long flight. Very poor food. My friend and I could not sit together on a nine hour flight."
缺點： "This was an updated 737 with pleather seats and a sleek look inside. But what matters most is leg room for me. There was none. I flew for 5 hours in totally cramped conditions. I loved the page in the mag about seat exercises to keep your leg circulation up. Couldn't bend my knees even. Disgusting"
優點： "They boarded quickly, left early, arrived 40 minutes ahead of schedule. The staff were very friendly and efficient."
優點： "The trip was easy and the time very good set!"
優點： "That our pilot was giving us updates as to why we were slightly delayed."
缺點： "Our flight attendant didn’t know what food we were getting. When someone asked in front of me, she said “I’m not sure it could be either turkey or ham”. If you serve customers from all walks of life including Hindus, vegetarians, Islam, Judaism, it should be expected that the flight attendant know if that is turkey or ham. Another thing is that there was no final check by the flight attendant. We landed with tray tables down, seats recline, and people were still on their laptops."
優點： "The entertainment"
優點： "No problems."
缺點： "All was well."
優點： "At least they should give a can of the soda"
缺點： "The cookie"
缺點： "Food in general"
優點： "Great staff. Arrived very early. Smooth flight ."
缺點： "A couple of flight attendants were a bit grumpy/short with passengers. Lack of food definitely not ideal but glad they could get something given circumstances with health department. Still waiting for promised vouchers to arrive."
優點： "Friendliness of gate staff"
優點： "The flight left on time. Pleasant crew."
缺點： "As usual, the seats for a 6'4" guy are not good."
缺點： "Flighr got delayed resting in connecting flight missing, AA didnt bother to comp the 6 hours of waiting by providing a hotel. Instead AA pretended to give a discount for a Hyatt which would end up costing 100 usd anyway, the same peice for hotels in that area anyone can fond on hotwire for 4+ hotels. Bad customer service, bad expectations management."
優點： "Everyone was quick"
缺點： "Small seats"
缺點： "There was a problem with the plane and we were stuck with very warm conditions for 2 hours and 40 minutes before we took flight."
優點： "the crew and the people at the desk for boarding were great. the app helped me keep up with the changes"
缺點： "delays and changing gates"
優點： "Good flight, helpful staff and friendly crew. There was a flight delay out of Iquitos due to fog, causing us to miss our next connection in Lima to Cusco but the staff in Iquitos made sure we got on the next plane with new tickets and luggage transferred to the right plane. Naturally, we were disappointed with several hours of delay due to safety but were pleased with the service in resolving our concerns. There was no entertainment available on this trip ever through there was a screen for each seat."
優點： "There was a crew member Dario, from Lima to Buenos Aires that was super nice."
缺點： "The ticket was printed as Avianca trans to American Airlines. That was wrong. The ticket was for Avianca and I went to American and I lost a lot of time. Then the line was long and took me for ever to check in"
優點： "Flight was on time through United since we had to be rescheduled from our original flight with American."
優點： "CR is awesome"
缺點： "AA is screwing up with the flight times, bring them back"
缺點： "On my flight from San Jose to Arizona there were no t.v , so it made for a painful five hour flight."
優點： "On time"
缺點： "Lot of movement"
優點： "Flight was one time."
優點： "Everything was great"
優點： "Why put a 6ft plus 200lb person between two smaller strangers. By far the worst part"
缺點： "Availability of on-board meals, I wasn’t able to purchase anything. Nothing available from the lunch menu even at the exact lunch time, in a +5h flight. Truly disappointed"
優點： "Quick boarding, no delays."
缺點： "The control for the entertainment system is strangely located on the armrest, so the person next to me was constantly changing my system's volume and channels by simply using the armrest."
缺點： "This was a red-eye from Costa Rica to Chicago. I sat in the very back row, so I really felt the turbulence back there. But I had no chance of sleeping through it because my seat would not lean back; in fact it was so far upright that I was almost leaning forward. I can normally sleep on any flight but this was like sitting in a tiny cage designed to prevent me from finding any remotely comfortable position or getting any rest at all. They should not be allowed to sell a seat like this."
缺點： "Where should I begin? Incoming flight was late, so UA 1560 was delayed. After boarding, IFE was not working. Crew could not get it to work. Snack options were NON-existent for a 5-hour flight. Upon arriving at Newark, the gate was not available. Come on United this is your hub. Final straw, the baggage took about 50 to 60 minutes to arrive."
優點： "Crew can be nicer"
缺點： "Food and crew"
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
缺點： "Sits not suitable for long distance travel"
優點： "Everything went smoothly and the airport employees and United Airlines staff were all very friendly. No complaints. Especially for the incredibly low price of the ticket. I feel like it was a really good deal."
缺點： "The tricky luggage policies. Those seem like they are deliberately being engineered to confuse the passengers into making expensive mistakes. Who travels with no luggage (other than me) anyhow?"
缺點： "Nothing, The flight left with 45 minutes of delay, for a trip of 6 h they only gave a juice and a biscuit."
優點： "I didn't die."
缺點： "Bedlam at gate. Three overwhelmed employees trying to kick people off the plane. So many seats on this plane that there's no legroom, but also it makes the plane so heavy that it can't take off safely unless conditions are ideal. THIS IS A REAL THING THAT REALLY HAPPENED. We left 2.5 hours late due to "weather" (not because there are too many goddamn seats on the plane.) Then, before landing, we were asked to stay in our seats so people who are late for connections can get off first. Seems reasonable. THEY DIDN'T HAVE A GATE FOR US WHEN WE LANDED! The captain said 20 minutes til we can get a gate, but he'll try to get it sooner. He apparently didn't succeed, because it was 45 minutes (!!) before we got to the gate! As a result, 3 hours 15 minutes late. Officially this is "due to weather." Sure."
優點： "Staff was VERY KIND and helpfull"
缺點： "They only had ONE warm food choice (mozzarella turkey sandwich) and none Gluten Free option. When traveling in a 5hour flight at 7am you expect to at least be able to pay for a decent breakfast..... wasn’t my chance or my 3kids. Very dissapointed"
優點： "The cabin crew was very professional, efficient, and kind. The plane was in good condition and my seats were comfortable enough."
缺點： "The only food or entertainment offered besides a cookie or advertisement for the airline magazine had to be purchased despite the fact that it was an international plan more than 4 hours long."
優點： "It got me to Houston, but that’s about it"
缺點： "First we boarded and the plane was cools and i am traveling with my mom who is 76 and a little frail, we ask for a blanket and the response was there no blankets in economy, with a condescending tone. Unnecessary and mean"
缺點： "The website doesn’t specify that the last row has no recline!"
缺點： "Checked baggage fees!!"
優點： "United nunca da comida que merezca la pena y por suerte esta vez no sobre vendieron el vuelo."
缺點： "La comida, es escasa y ridícula"
優點： "The check-in staff were very friendly and helpful."
缺點： "I already knew I was going to pay $200 to ship my boards back home (I wonder if golf clubs which are roughly the same size cost as much,) but when pre-purchasing through the app for an "oversized" bag you have to put a "one" in the checked bag and a "one" in the oversized bag even though they're the same bag, but then they charge you for two, and when you tell the check-in person that you only have one bag of course they can't issue a refund. No, they tell you that you get to call customer service when you return home."
優點： "At least I made it back home in one day. The airline honored our business ageeement."
缺點： "I waited for a wheele chair that was requested from day one, but the wheeled chair never arrived. I had to venture out on foot despite my resent back surgery. It took me tree times more the time that usually takes me to make it to my destination. I only thank God for protecting me through this day."
優點： "I enjoyed the crew and the service... Top notch"
缺點： "No tv on plain no free wifi like it was advertised"
優點： "fast take off and good service."
優點： "Left on time and arrived on time Direct flight!"
缺點： "Food terrible! No options. $10 sandwich only choice."
優點： "It was a great flight over all but it was very cold inside the plane"
缺點： "Immigration lines at the IAH airport was long and security clearance line was even longer."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
缺點： "Se pusieron a darle mantenimiento al avión a la hora de salir cuando ya teníamos más de seis horas esperando el avión. Y esperamos una hora más ya sentados adentro. Eso estuvo fatal. Y sin comida de San José a Houston.. fataaal!"
缺點： "Flight kept being delayed"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "Movies on personal device"
缺點： "One of the flighty attendents was extremely rude and aggressive. Very unpleasant."
缺點： "Sleeping in the airport"
優點： "Updates on delays were helpful."
缺點： "2 out of 3 flights were delayed due to baggage scanning problems."
優點： "They assigned us to seat 7 by chance because flight was too empty to balance weight..it wad a blessing to have extra room"
缺點： "I was having a terrible back pain so i went to the back where the crew was setting and relaxing and asked for a pillow..they told me they didn't have any..asked if they have a blanket and and they said yes..but never gave it too me..flight was almost 4 hours with no food..COPA AVIANCA charge less and offers full meals..."
優點： "The flight was smooth and comfortable. The atmosphere was nice and the crew was friendly."
缺點： "I didn't like that the crew took so long to help me find an overhead bin location for my carry-on bag. Also, they need to provide FREE entertainment and better snacks for international flights."
優點： "Absolutely nothing."
缺點： "Both flights were INCREDIBLY delayed. First, the flight from San Jose was delayed 1.5 hours because they were "waiting for the aircraft." After everybody finally boarded the plane an announcement was made that somehow the luggage crew had damaged the cargo hold, and that everybody would have to deplane. It would take 45 minutes for maintenance crew to arrive to assess the situation. People got up, got their luggage out of the overhead bins, and started moving to the front of the plane. The pilot then came back on the intercom and told everyone they would have to return to their seats. Roughly an hour later we finally took off. It would have been the decent thing to do to AT LEAST offer the passengers something (i.e. comp drinks or snacks), but the cheapskates at United DIDN'T EVEN APOLOGIZE. Multiple people missed their connections. Fast forward to IAH--> SAT. Another late flight. This time, everybody boarded the plane only to be informed that due to a problem with the plane's computer everybody would have to sit on the plane while they "rebooted" its computers. This was done TWICE. UNITED AIRLINES, GET IT TOGETHER. There is a very good reason you are consistently ranked one of the WORST US-flagged carriers, which makes you one of the MOST HATED AIRLINES ON THE PLANET. I really and truly pray that the US airlines and their lobbyists lose their battle to prevent foreign flagged carriers from operating within the US, because you all deserve to go bankrupt."
優點： "SJO to Houston was excellent. Houston to Nashville was mediocre."
優點： "It got me to my destination."
缺點： "The service, entertainment, boarding, comfort, and crew haven't changed at all ever since I've flown with united. The crew just seemed to be there to get their pay checks not serve the customers."
優點： "Good non.stop to Costa Rica."
缺點： "Best flight to Costa Rica out of the tristate area."
缺點： "Having to pay $7.99 for entertainment is ridiculous, especially on an international flight. Just one more way to gouge customers. Especially as a 1K flyer, having to pay for entertainment is just a slap in the face."
優點： "I've taken a number of airlines, but none as bad as United. I get bad weather, I wouldn't want to go up in a plane in a thunderstorm regardless of the circumstances....but I spent almost a day getting to my destination that should of only taken9 hours tops. Delay upon delay, arriving right when my next flight was leaving. Very rude staff, I saw an attendant yell at a mom and daughter like she was their mom. Non-apologetic to anyone. Their goal is to shove you in the plane and shove you out. Are they safe airline? Yes, they will get you to where you need to be...but not before they make your life hell. I don't normally do reviews on anything, but United still has me frustrated even a week later. I almost forgot, they did give $20 to eat. Do you know how expensive airport food is?"
優點： "Everything about the flight was great. Both going and return were so on time, it was amazing. On the way home the in flight entertainment was out for the duration of the flight and nobody in the crew really took the time to address it - thought that was a little odd. Thanks again!"
優點： "Muy buen servicio"
缺點： "Missed connection due to under staff at customs (don't they know exactly how many people land at each time?) it was ridiculous, of course no help from anyone except "you can sleep on the floor if yoi want"????"
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
缺點： "old plane and configuration in business"