每天清潔，並在 聖荷西飛往 台北市的機艙內安裝HEPA高效濾網
優點： "They were helpful"
缺點： "The entertainment services on the plane"
優點： "The seats were more comfortable that most big companies. The food was tasty and good quality."
缺點： "The plane was late to fly. All the passengers were in, and we were ready to take off, but we kept sitting still for 30 minutes for no reason. Though the plane was not late at the end, as we landed on time."
優點： "Seating was comfortable and again great staff."
優點： "Nothing everyone was rude and disrespectful"
缺點： "No one was helping or bothered to help"
優點： "Great food and beverages, excellent attentive service by flight crew. Also liked the complimentary comfort pack and headphones. Will definitely use Turkish airlines again."
缺點： "Entertainment system started out great but technical issues after an hour into our 10hr flight so we we're unable to use it. The flight was full so changing seats was not an option."
優點： "Food and seat comfort"
優點： "But my movie stopped for 30 minutes right at the good part. I saw the whole thing but didn't like the delay."
優點： "Every thing"
缺點： "Every thing was nice"
缺點： "Same problem as the first segment (see above)"
缺點： "Need More premier economy seats"
優點： "great service"
缺點： "Late into the flight there appeared to be a medical emergency taking place just a few rows ahead of me. No announcement was made; it was as though we were expected to ignore the situation. But with the lights in the cabin turned on, a small crowd gathered, and the passenger being vocal in his distress .. . a brief announcement would have been nice: Situation under control, no need to worry, flight will continue as scheduled. The passenger had a relapse a few hours later - again no acknowledgement from the crew to reassure those of us who could hear his cries of distress."
優點： "Food, entertainment and service"
缺點： "narrow sitting space"
缺點： "After returning home I found items had been stolen from my luggage. Specifically about half of the items in my first aid kit were taken. Total cost of replacement will be approx $30."
優點： "The Lounge at Istanbul airport is fantastic"
缺點： "Seating in Economy class is terrible. For tall persons like me it is a punshment to be squeazed in such a narrow space. Turkish airlines should add more space and comfort with their seating in Economy. Introduce a Premium Economy Class would solve that problem"
缺點： "This has been a nightmare that is yet to end. After being delayed for two hours out of Rome to Istanbul and missing our connection to Jeddah with hundreds of other stranded passengers from the other flights, Turkish Airlines incompetent handling had us wait in multiple ques for more than five hours only to provide us a hotel for two hours and then shuttle back to a flight 12 hours later! I have yet to hear an explanation from anyone about what happened or a simple sorry for your trouble. This is operational incompetence at full display. Never Again!"
缺點： "Not me but my mom was the person who was traveling. Her luggage was going straight to Bishkek from the US.Last year an old model of mob.phone has been stolen from her suitcase - this year (it is ridiculous guys) souvenirs for friends, 2 small boxes of chocolate candy bars & new underwear with tags. Turkish Airlines do smth. at least try to prevent thefts."
優點： "A much nicer 777 on this leg."
缺點： "The lounge at IST is overcrowded and lacks sufficient showering facilities. There was leftover food everywhere that the overworked staff tried, in vain, to keep up with."
優點： "Great experience for my first international flight."
優點： "Fantastic food and service"
優點： "Gave us direct flight back to Singapore in premium economy seats."
缺點： "This is our second experience of flights being cancelled via Turkish Airlines. Very disappointing customer care when flights get cancelled. Staff totally unprepared and untrained for such situations. We waited around for 6 hours before finding out on our own, that the flight was cancelled. The notice was not shown on the board. In all waited around at the airport for more than 10 hours before we were finally carted off to a small hotel near by at 1230am in the morning. Very little to no information given throughout the whole process, stranded with parched throats, no luggage, clean clothes or toothbrush."
優點： "Great flight and awesome entertainment"
缺點： "The food is too small"
缺點： "The "Pasta-cheeze" meal on TK 31 was horribly bland, reminded me of the gruesome meals I had on United Airlines. I was totally shocked, because all other meals were excellent."
缺點： "The seats were hard and lacked legroom"
優點： "Service was nice, crew was very respectful and the gift were well within accomidation"
缺點： "Leaving the aircraft by stairs to the runway"
優點： "Everything except the chair was uncomfortable"
優點： "I liked the space I had in my seat."
缺點： "Being surrounded by 8-10 babies who were consistently crying, being delayed almost an hour, my TV didn't work, and the food was terribly bad more so than usual."
優點： "Nice little commuter plane from one destination to another. Nothing particular fancy or negative to say other than a good charter plane to get to your layover for the final flight back home."
優點： "The food was excellent (dinner and breakfast). The service was also exceptional."
缺點： "Nothing...great flight and great crew."
優點： "Food, service, toiletries, entertainment"
缺點： "Airlines cancelled flights out of Rome and made several changes to our return flight which caused us to stay 22 hrs long layover in Istanbul. We had to make several long phone calls to ensure we can get the connecting flight from istanBill to San Francisco."
優點： "Comfortable seats. Rich food and beverages menu. Rich and updated entertainment on board. Crew is polite and service is good."
缺點： "When boarding no air ventilation on board, so air is hot like sauna. After departure air condition is excellent."
優點： "Although there was only one option for meals, they were good nevertheless. The entertainment on Turkish Airlines is the best I've ever seen on any international airline. There are so many options and the layout is new and modern."
缺點： "Compared to my flight from New York to Istanbul, my flight from Istanbul to New York was less wonderful. The crew was not as attentive and was not helpful in assisting the grandmother who was sitting next to me with her 2-year-old grandson who wanted to know if another seat was available. There was only once choice for the meals, which I found odd on a long international flight, but I did enjoy the meals. The plane was older than the one I took from New York and were less comfortable. I don't usually have a problem with legroom (I'm pretty average height at 5'5"), but the legroom on this flight was noticeably smaller."
優點： "Bussness class."
缺點： "Flight was delayed a little."
缺點： "The sears are so uncofortable. Leg space tragic!!"
優點： "I had heard that Turkish Airlines was very reputable and I'm glad it proved to be true! The Turkish food was nice, the in flight entertainment was great, the plane/ bathrooms were kept clean, the plane was full but not overpacked, even the kids got a "kids pack" :) Overall they showed that they were a good quality airline! My 14 hr flight was very comfortable"
優點： "The food was great compared to some companies. Lots of great movies to watch, good music options."
缺點： "Omg...the crew...the crew, as was in the past, and with the exception of 1 poor guy who was really trying his best, was RUDE and lacked finess. They would literally kick u in the hallway (while passing this hostess gave me a good knock on my foot and didn't turn around to apologize. ..she kept going). They will serve you food and throw the trays down on your table, talk over you to the other hostess in the other isle while serving you. Speak in the most condescending tone, especially, unfortunately to older folks or foreigners who had a hard time understanding. I mean....total chaos and, for someone who flies often both dom & intl, this has got to be the worst service received, and thought the price point is as juicy as pie, I still expect some level of class and great customer service. It's not worth it."
優點： "There was a lot to choose entertainment wise."
缺點： "We had a child behind us who would not stop screaming and playing with the tray table. One of the crew members gave me a hard time for having my purse out for 1 minute while I was taking my prenatal vitamin even though we were sitting on the runway for over an hour at this point and the man in front of me had his chair fully reclined so I wasn't able to get to it under my seat.. Even though as she said, we were about to take off, but she didn't say anything to the man in front of me. This was my second time flying with them and the first experience was much better."
優點： "Beds were cozy and the food top notch"
優點： "Nice onboard entertainment system"
缺點： "Extremely rude flight attendants. Did not care at all for customer service. Do not expect western standard service ! Service is 3rd world."
優點： "Turkish delights on-board and relatively pleasant crew."
缺點： "Ok overall"
優點： "Up to date movies!"
缺點： "Crew need to smile a bit."
缺點： "Worst airline I have flown, avoid if at all possible. We saved $400 each on a long haul flight from LAX connecting through IST and we should have spent the extra money. Flight attendants are extremely rude, not helpful, the food is terrible, the planes are all old Boeing 777-300 likely purchased second hand and seem to be falling apart on the inside. I saw flight attendants kicking, punching, and body slamming carts and other items to get them to fit in their racks in the kitchen areas, I hate to think what that means for safety of critical items. Just stay away for your safety and sanity"
優點： "I'll start with the food. Authentic Turkish cuisine with multiple options. The entertainment trumps the food with dozens of movies. Let's face it, this isn't Emirates, but you can't go wrong with 15+ recent movies for a 10 hour flight. I watched three and even got some sleep."
缺點： "Service was subpar, but this was a full flight. Boarding was pretty terrible with 3 security lines. The lines themselves were not a problem, but they did not provide nearly enough room at the gate for this, and the boarding started 2 hours before scheduled take off. Personally, I'd rather not sit on a plane for an hour before having to sit through a 10 hour flight, but we were not given a choice."
缺點： "Flight didn't start boarding until posted departure time and no announcement was made. the food was horrible and smelled horrible. Airplane exhaust was permeated the cabin making passengers nauseous,"
優點： "Private TVs and lots of movies! :-)"
缺點： "Little leg room and food was not good"
優點： "Best movie selection, best food. They even came around with pieces of Turkish delight right after we took off. Turkish Air makes it worth flying through Istanbul to get to western Europe!!"
優點： "Almost everything. Food ..."
缺點： "Was great overall."
優點： "Foods and the staffs attitude"
優點： "Flight attendants were excellent."
缺點： "Satisfied with flight. It was as expected."
優點： "Crew and service was amazing"
缺點： "Paid $28 for internet and it didn’t work"
優點： "Delta Comfort Plus is always great !"
優點： "Just ok"
缺點： "Can't understand why it was delayed"
優點： "The crew and entertainment options are great. Relatively comfortable seats by today's standards."
缺點： "Literally any of our flights could have been on time. None were."
優點： "Super crew. Reasonably good food. Liked how safety conscious crew was."
缺點： "Nothing. Great job everyone"
優點： "The crew was friendly."
缺點： "My reservations were messed up and I had to wait for another flight to my final destination."
缺點： "Taxied at ORD for 45 minutes waiting for a gate to vacate."
優點： "The plane left on time and arrived early."
缺點： "Horrible boarding experience. We were not offered a choice of seats when we checked in and had to wait at the gat"
優點： "Everything was great. Our 4-hour flight went off without a hitch. We've flown with Delta many times and have never had any problems."
優點： "Crew was amazing"
缺點： "If you could figure out how to get online wifi..."
缺點： "People that take up more than one seat should be required to purchase two seats. The woman on the isle was over the arm Rest in my seat the entire trip. It is unfair to me. No one came to Take trash for 2 hours so we had to keep our tray tables down."
優點： "Boarding was smooth"
缺點： "Awful flight attendant that was rude in not passing a snack to us and then not handing a bottle of water to me when snacks were being stroked to the passengers. When asking her why she didn't provide us a snack she said that this is a plane and when the captain says we have to land that she doesn't have to pass out snacks. The interesting thing is that all the other passengers around us receive snacks and bottled water except us. When we were leaving the plane after it landed my mom had to stay behind while I went to the front of the plane a good wheelchair assistance. The same stewardess said why did your son leave you and my mother had to correct her and say that he went to the front to get wheelchair assistance. The lady was very rude and didn't know proper manners."
優點： "The service and the crew were extremely courteous polite and professional ."
缺點： "As it is an all flights just not enough leg room and a very tight chair."
優點： "Helpful staff"
缺點： "I didn’t have anything negative to report regarding this flight."
缺點： "Sat on the runway for over an hour to get the gate. Unacceptable."
缺點： "Cabin was too hot since the very beginning. Even in first class."
優點： "Good flight overall"
缺點： "Although I have priority status -The ground crew in Amsterdam gave me hard time with 7 extra Pounds, and I was trying to take it out of the suitcase to no avail. Eventually the agent I was checking in with got busy, I went to a new agent, and with a flick of a keyboard he approved the extra rate based on my status, without even have my to request it."
優點： "The crew both going and coming from San Jose, Costa Rica were incredible."
缺點： "The long waits on the tarmac waiting on other planes to leave. Which was a big problem because it caused a lot of us to either barely miss our flight or miss our flight."
缺點： "Plane was Boarded and we sat for over an hour waiting on fuel. Minimizing the wait time on the plane should be considered prior to boarding. The practice of getting us on the plane to make us wait shhould be stopped. It will creat a much more relaxed and smooth delay if we are allowed to be in the terminal."
缺點： "On time, free upgrade."
優點： "Excellent communication, friendly staff, and timely flight."
缺點： "Overhead bin too small for expect carryons. Should offer free checked bag at check into reduce this delay."
優點： "Small plane and a short flight, so just snacks and wifi, which was expected and was just fine with us. Crew was great."
優點： "Good abording"
缺點： "problems with seating assignment"
優點： "Like the airplane - Boeing 757. More comfortable than the 737."
缺點： "Don't like the towel dispenser location and function. Can't find it when standing and a bunch of them come out at one time."
優點： "Great selection of movies"
缺點： "Flight was moved up from 830am departure to 6am departure with very little notice, and my layover was reduced from almost 2hrs to 30 minutes. Then, my bag was lost. Terrible."
缺點： "Delayed take off and waited for the bridgr"
優點： "Traveling mid day and on Tuesday.....it’s my new favorite!"
優點： "That i survived"
缺點： "Cramped no entertainment cofée was nasty"
缺點： "The line for printing the pass was not open. I showed up 2 hrs prior. After dealing with the kiosk for more than 1/2 hour. I missed my flight."
優點： "Staff smooth flight great landing and free movies"
缺點： "Everything was perfect"
優點： "Good selection of movies/shows."
缺點： "Flight was delayed half an hour due to “medical emergency”. Guy passed out as we were about to take off so we turned back to the gate and sat on the plane for over 30 mins while we waited for medical personnel to check the guy out. Then had to wait another 15 mins for the fuel truck to refill us because we had burnt so much sitting there. I understand that we had to turn back due to his condition but why was he not removed from the plane and put on a later flight when he felt better instead of making all of us late? You would think after all this the crew would be kind and appreciate our patience but 2 of the flight attendants were the exact opposite of that. Both of them were very short with people and the one kept rolling her eyes at people as they were handing out drinks. The only thing I would give 5 stars is the tv entertainment. My seat wouldn’t even recline for me to enjoy though."
優點： "Staff lovely"
缺點： "Flight delayed so we got bumped to a later connecting flight An eight hour trip became a 12 hour trip"
優點： "Thank God I was able to get a refund"
優點： "The flight was quick and quiet with a kind crew and captain that had a great smile."
缺點： "I didn't like the food."
優點： "The crew of this flight were fun and personable without being intrusive."
優點： "It was on time"
缺點： "Too short of a layover in Atlanta"
優點： "The in flight entertainment and the pilot being informative about what was going wrong at the Atlanta airport."
缺點： "The insane process that followed the flight of rebooking - it would have been VERY HELPFUL to have access to the inflight internet so that I could have rebooked my missed connection before we landed in the ATL airport where it was past midnight and there were hardly any staff available for us to talk to and the lines to speak to anyone took literal HOURS to get through."
優點： "on board service was nice and promptly"
缺點： "Delta continúes to use an older 757 in this 6-hour flight with cramped seats and seating arrangement in business class. I have taken this flight several times in the last 2 years and written about this issue but now doubt anybody cares about these comments. To make things worse, my seat would not recline!"
優點： "Entertainment was great. Many options"
缺點： "When we arrived for check in we were told we did not have seats assigned, even though I had picked seats previously. At the gate we were told the flight was very full so we would not be able to sit together."
缺點： "1. Boarding order is not by seating making boarding very inefficient"
缺點： "Couldn't choose seats online and couldn't check in my wife online"
優點： "Movies- pro staff"
優點： "The good the crew and the bed"
缺點： "The overheads were noisey and loud and made it difficult to sleep"
優點： "Mostly everything was ok"
缺點： "Delay in taking off was probably the only issue."
優點： "The crew was quite pleasant."
缺點： "The boarding process is very confusing. There are so many different boarding priorities and programs, it is difficult to know where you are in the boarding process. Even if you have a ticket labeled as Group 1, you may still be one of the last boarded because of all the different programs that have priority over you. Would be better to limit the advance boarding to people who need extra help and a single program. This leads to the question, why are there so many different programs? Wouldn't it be easier to have a single loyalty program? If you don't qualify for advance boarding because you did not purchase a first class seat, or you haven't reached the advance boarding requirements, you don't qualify. Let's start thinking about the customer again, and less on the profit margin. How would one of your executives feel if they had a boarding Group 2 and 85% of the plane was already boarded by the time your group was called, thereby limiting the space for your correct size carry-on? One more thing that would be beneficial, enforce the size limit for carry-on luggage. I have been to airports that limit the size with a box on the x-ray machine so you can not even get an oversized piece of luggage through security. Just one idea for the industry."
優點： "Staff were polite"
缺點： "The seating space is horrendous, I am 5 ft 8 and felt like I was sitting with my knees at my chest, horrible horrible seating"
優點： "The seats were so comfortable"
缺點： "Nothing. Flight was amazing"
優點： "Terrific hot breakfast in bus. class"
缺點： "Window did not darken like the others."
優點： "Klm's consistantly high standards in everything they do."
優點： "Food was great, enjoyed watching videos, staff very profession and friendly."
缺點： "Boarding was delayed and prolonged My Baggage was not transferred and was not available when I arrived in Dulles."
優點： "Service and crew amazing friendly and went out of the way to Make u feel special even the pilots gave updates thru out the flight"
缺點： "Not being to help on the ground in Copenhagen with delta issues"
優點： "Fantastic gate agents!"
缺點： "The food was terrible."
優點： "Comfortable seat, great crew."
缺點： "Flight delayed, no USB port and no entertainment"
優點： "The crew and the timing were ok"
缺點： "The seats were uncomfortable"
缺點： "Late departure. Rush to connect."
優點： "The crew was attentive and the seat at economy comfort was comfortable at the “ok” level. It needs much mor3 to be super comfortable. The plug for the headphones was a mess! It was NOT possible to watch a movie and hear the sound too! I gave up! Not a great offering for the extra dollars..."
缺點： "So many things! Starting with the way assistance in the airport is offered to travellers with mobility issues! This is an important issue that needs to be revisited and changes for better service to be made!"
優點： "Crew was fantastic."
缺點： "This was the most narrow airplane seat I’ve ever experienced. So uncomfortable."
優點： "Nice aircraft"
缺點： "Unexpected refueling stop. 2 hr delay Lost connection Reached destination after 18 hr delay"
優點： "Helpful and kind crew"
缺點： "I wish there was WiFi"
優點： "Crew was amazing, seats were comfortable with enough leg space even without choosing extra space seats. It was my childhood dream come true to fly with KLM. It was really an exciting trip for me, just that it was short."
缺點： "Well, for me everything was on point. Those who have never travelled with KLM, I would encourage them to do so and I’m sure they will not regret."
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
優點： "Quick flight"
缺點： "Turn the lights on early making it hard to sleep"
優點： "Economy comfort was very nice, food decent, plenty of toilets to avoid overcrowding, and good entertainment selection."
優點： "Crew was in a festive mood, the meal was unexpectedly delicious"
缺點： "Seats ok, but could be more comfy"
優點： "Good comfortable seat with extra leg room. Pleasant crew."
優點： "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"
優點： "Smooth flight."
缺點： "Seat a little cramped."
優點： "Crew was very friendly. Nice that wine was served without charge."
缺點： "Announcements from the cockpit were hard to hear. Food has been better in past."
缺點： "Our lougage did not arrive"
缺點： "Still waiting to board after missing this connection had to be booked on another airline"
優點： "Efficient crew"
缺點： "Long, slow line at check in. Not many new movies or tv shows"
優點： "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight."
優點： "Travel on Crostian Airlines did not pappen. KLM flight to Munich was cancelled and I was rescheduled on Air Setbia to Belgrade, the Split."
缺點： "That it didn’t happen."
優點： "The leg room, was surprisingly roomy"
缺點： "The food and that there was no entertainment."
缺點： "Our total flight time was about 17 hours - MAD- AMS-LAX. My husband and I both have an internationally approved carry on luggages with us. When we checked in - they asked us to both check in our carry on luggage. The reason why is because they said they don’t think they have enough space for our carry ons. I told the crew member checking us in that other people that was checking in with the same hand carry size luggage with us had no problems taking it with them. For being about to be on a 17 HOUR FLIGHT we should be ALLOWED to have our carry ons with us! We take carry ons for that reason! I had to argue and prove my case to the crew member to atleast keep 1 carry on with us. I thought that was an UNACCEPTABLE reason for us to check in a carry on luggage when we had a 17 hour travel time ahead of us. Not a happy costumer here."
優點： "Smooth boarding, clean seats/plane, nice small aircraft (2 rows x 2 seats each), surprisingly spacious (more legroom than expected - and I’m 6’2”)."
缺點： "About 1h30min delay without an explanation. All other planes in the terminal seemed to take off on time without a problem, without exception (aside from this flight, of course)."
優點： "Short flight with good communication."
缺點： "Nil to complain."
缺點： "Bit cramped for space"
優點： "In flight food was enjoyable"
優點： "Service impeccable!"
缺點： "They have one line of executive class after the kitchen and toilet, is very noisy."
缺點： "Dutch sub titels would be nice."
缺點： "No proper info regarding cancellation. Staff was unfriendly and abruptly responded to passengers."
缺點： "Flight was delayed 8 hours. Arriving at Incheon, discovered ground crew were unaware of our arrival to take this connecting flight. However, we were put up overnight in a hotel, which was nice."
優點： "Very little if any."
缺點： "Aircraft was not very clean,the staff seamed quite harsh at times when speaking to customers. The food was really quite poor but it was a short flight to be honest. Overall not as pleasant as the China Southern flights. I would not like to choose them again unless i had to."
缺點： "Flight from Amsterdam was 2 hours late. Caused me to miss connection on train from London to Leeds which then cost me 124 pounds to rebook. No information was forthcoming at all at the airport and there were 3 different departure times given. Absolute chaos. The airline is a joke"
優點： "On time."
缺點： "No negative"
缺點： "Pet was left behind at vacation destination as pet's reservation (made and confirmed through KLM) was not found at check in. Waiting for Customer Care to help get pet home and take responsibility for situation and getting no response. Very dissapointed, considering law suit."
優點： "Staff superb. They even surprised us with an exit row and a gift for my partners birthday! Amazing. Samantha and Dennis also took time to come and personally wish him a happy birthday. A lovely touch. This airline runs like clockwork. They are just great. The sandwich and stoop waffle are nice too."
缺點： "There is a bus to the plane, so that takes a bit of extra time but they are very well organized."
優點： "Night flight so no entertainment allowed sleeping"
缺點： "Kosher food could be improved"
優點： "Crew was excellent"
缺點： "Economy was very tight! Seats were uncomfortable"
優點： "No entertainment or food needed on a half hour flight. Otherwise excellent."
優點： "Overall, good flight"
優點： "In general, it was ok"
缺點： "Flight was delayed and because of this I missed my connection flight to Amsterdam"
缺點： "The lines were too long for a 75 year old. I have recheck but did not get it with American. Security was madness, no one keeping social distance in spite of all your lovely signs. The staff giving directions on the moving table was unintelligible to me and so i left my iPad in my bag and had to spend 20 minutes tearing my bag apart . The gate was the only one not listened on the departure board and so i went the wrong way into the wrong Gs. There was no one around to check with, no one to ask and when i realized i went the wrong way i had to run back . At 75. I was the last one on board. No one helped me. The only friendly and helpful staff i met was Peter on the Chicago to LaCrosse flight. Very disappointed."
優點： "Arrived 30 min early."
優點： "Crew was very nice and helpful"
缺點： "It would be really nice and good for the environment to utilize less plastic bags and find ways to recycle more. When I think of the amount of plastic used in every flight I cringe knowing where all that plastic would end up."
缺點： "Some of the crew had an attitude and the purchased WiFi did not work"
優點： "So ridiculous airline didn’t though in costumer at all"
缺點： "Debbie in Business Class made the trip even more special than ever! 1. Congratulated everyone on board for thanksgiving for those who follow that tradition 2. Spoke so kindly on the PA system in both English and fluent in Spanish 3. Kept my coffee hot fresh and always was smiling even those had to work on a holiday We will always fly AmericAn because of flight crew like Debbie..... 1000% super star for AA!!!"
優點： "cabin attendant was excellent"
缺點： "terrible plane because overhead space is extremely limited and the curvature of the plane limits legroom for window seats."
優點： "The boarding was fast."
優點： "The was plenty of leg room."
缺點： "One flight attendant was pretty unfriendly."
缺點： "Left on time, arrived ahead of time. No turbulence."
缺點： "I was bumped off the flight due to weight restriction and moved to a flight 6 hours later, it only took me 4 hours to rent a car and drive home. I am a 210 lb 6ft tall male. I was not the reason for the plane being over weight, I was there before boarding took place they didn't ask and I didn't fly."
優點： "We landed safely"
缺點： "Boarding was delayed at least a 1/2 hour so arriving was late. My luggage never made it on the flight so I am hoping it gets me to tomorrow however no guarantees."
缺點： "Coach seats are cramped and little under seat space in window seats. Plus CMH de-icing was a mess (although not AA’s fault)."
優點： "We left a few minutes early"
優點： "Landed early and safe. Crew was nice and comfort was okay"
優點： "Love flying with AMERICAN AIRLINES."
優點： "The service was excellent and the flight on time."
缺點： "The seats have been refurbished In the narrow size."
優點： "Friendly staff"
缺點： "Issues with times changing for departure"
優點： "They boarded quickly, left early, arrived 40 minutes ahead of schedule. The staff were very friendly and efficient."
缺點： "no inflight entertainment no outlets"
優點： "The trip was easy and the time very good set!"
缺點： "This was an 8 hour international flight and there was no leg room, outdated amenities and no tvs! How can people take an 8 hour flight without individual air vents??? I have never had such an uncomfortable flight, and I will never fly with you again."
優點： "That our pilot was giving us updates as to why we were slightly delayed."
缺點： "Our flight attendant didn’t know what food we were getting. When someone asked in front of me, she said “I’m not sure it could be either turkey or ham”. If you serve customers from all walks of life including Hindus, vegetarians, Islam, Judaism, it should be expected that the flight attendant know if that is turkey or ham. Another thing is that there was no final check by the flight attendant. We landed with tray tables down, seats recline, and people were still on their laptops."
優點： "The entertainment"
優點： "The fight was not over crowded."
優點： "The seats were comfortable and the attendants were super nice"
優點： "At least they should give a can of the soda"
缺點： "The cookie"
缺點： "Food in general"
缺點： "Flight got canceled for over a week."
優點： "Loved exit row as a surprise when I boarded!"
缺點： "$8 white wine is crazy expensive. But loved the Sav Blanc from France!"
優點： "Friendliness of gate staff"
優點： "Although the flight was short, everything worked as it should have."
缺點： "I miss snacks! Even a bag of pretzels would have been appreciated."
優點： "The flight left on time. Pleasant crew."
缺點： "As usual, the seats for a 6'4" guy are not good."
優點： "Everyone was quick"
缺點： "Small seats"
缺點： "The seats were so close together! I was between two men, and one was spitting tabaco into a cup. It was terrible."
缺點： "For a customer-based service, I found it disturbing that one of the flight attendants was abrasive to passengers on this flight."
優點： "I like it was fast and smooth"
缺點： "Not too much space in the plane"
優點： "the crew and the people at the desk for boarding were great. the app helped me keep up with the changes"
缺點： "delays and changing gates"
優點： "Rebooked before we got inside"
缺點： "Landed early but were left on the taxi way for nearly an hour while the gate wasn't ready. The first gate had a plane at it with "mechanical issues". Then it took about 30 minutes to get a different gate. Why do they give short layovers when their performance is not stellar?"
優點： "Very pleasant cabin crew. Flight right on time."
優點： "Good crew"
缺點： "Very dark and hard to see entire trip Overhead lights too bright and aimed at odd angle"
優點： "CR is awesome"
缺點： "AA is screwing up with the flight times, bring them back"
缺點： "On my flight from San Jose to Arizona there were no t.v , so it made for a painful five hour flight."
優點： "On time"
缺點： "Lot of movement"
缺點： "As I boarded the plane, they were trying to get me to check my carry on item when my bag fit the dimensions. It clearly fit in the luggage sizer, but the representative was quick to want to take my bag."
優點： "On time"
優點： "Flight in air"
缺點： "Take offs and landings"
優點： "The single flight attendant was very friendly and down to earth, and was keen to share her experience with us."
缺點： "De Havilland Dash-8's can be a bit noisy, and they seem to be the only planes they fly into Hilton Head. However, that isn't to say you're unable to get sleep on them, because my partner and I both slept the entire flight- the vibrations are only slightly disconcerting. Departure was about 15 minutes late out of Charlotte."
優點： "Quick boarding, no delays."
缺點： "The control for the entertainment system is strangely located on the armrest, so the person next to me was constantly changing my system's volume and channels by simply using the armrest."
缺點： "This was a red-eye from Costa Rica to Chicago. I sat in the very back row, so I really felt the turbulence back there. But I had no chance of sleeping through it because my seat would not lean back; in fact it was so far upright that I was almost leaning forward. I can normally sleep on any flight but this was like sitting in a tiny cage designed to prevent me from finding any remotely comfortable position or getting any rest at all. They should not be allowed to sell a seat like this."
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
優點： "The pilot and crew were friendly and helpful."
缺點： "The flight had a THIRTEEN hour delay. The plane was very old and broken (we couldn’t fly because of a broken fuel gauge)."
優點： "Crew can be nicer"
缺點： "Food and crew"
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
缺點： "Sits not suitable for long distance travel"
優點： "Since there was an empty seat next to me, I was able to spread out a bit."
缺點： "Had to pay for entertainment. WiFi sucks."
優點： "Everything went smoothly and the airport employees and United Airlines staff were all very friendly. No complaints. Especially for the incredibly low price of the ticket. I feel like it was a really good deal."
缺點： "The tricky luggage policies. Those seem like they are deliberately being engineered to confuse the passengers into making expensive mistakes. Who travels with no luggage (other than me) anyhow?"
缺點： "Nothing, The flight left with 45 minutes of delay, for a trip of 6 h they only gave a juice and a biscuit."
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
優點： "I didn't die."
缺點： "Bedlam at gate. Three overwhelmed employees trying to kick people off the plane. So many seats on this plane that there's no legroom, but also it makes the plane so heavy that it can't take off safely unless conditions are ideal. THIS IS A REAL THING THAT REALLY HAPPENED. We left 2.5 hours late due to "weather" (not because there are too many goddamn seats on the plane.) Then, before landing, we were asked to stay in our seats so people who are late for connections can get off first. Seems reasonable. THEY DIDN'T HAVE A GATE FOR US WHEN WE LANDED! The captain said 20 minutes til we can get a gate, but he'll try to get it sooner. He apparently didn't succeed, because it was 45 minutes (!!) before we got to the gate! As a result, 3 hours 15 minutes late. Officially this is "due to weather." Sure."
優點： "Staff was VERY KIND and helpfull"
缺點： "They only had ONE warm food choice (mozzarella turkey sandwich) and none Gluten Free option. When traveling in a 5hour flight at 7am you expect to at least be able to pay for a decent breakfast..... wasn’t my chance or my 3kids. Very dissapointed"
缺點： "The website doesn’t specify that the last row has no recline!"
缺點： "Checked baggage fees!!"
優點： "The check-in staff were very friendly and helpful."
缺點： "I already knew I was going to pay $200 to ship my boards back home (I wonder if golf clubs which are roughly the same size cost as much,) but when pre-purchasing through the app for an "oversized" bag you have to put a "one" in the checked bag and a "one" in the oversized bag even though they're the same bag, but then they charge you for two, and when you tell the check-in person that you only have one bag of course they can't issue a refund. No, they tell you that you get to call customer service when you return home."
優點： "At least I made it back home in one day. The airline honored our business ageeement."
缺點： "I waited for a wheele chair that was requested from day one, but the wheeled chair never arrived. I had to venture out on foot despite my resent back surgery. It took me tree times more the time that usually takes me to make it to my destination. I only thank God for protecting me through this day."
優點： "I enjoyed the crew and the service... Top notch"
缺點： "No tv on plain no free wifi like it was advertised"
優點： "fast take off and good service."
優點： "Left on time and arrived on time Direct flight!"
缺點： "Food terrible! No options. $10 sandwich only choice."
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
優點： "It was a great flight over all but it was very cold inside the plane"
缺點： "Immigration lines at the IAH airport was long and security clearance line was even longer."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
缺點： "Everything good"
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
缺點： "Se pusieron a darle mantenimiento al avión a la hora de salir cuando ya teníamos más de seis horas esperando el avión. Y esperamos una hora más ya sentados adentro. Eso estuvo fatal. Y sin comida de San José a Houston.. fataaal!"
缺點： "Flight kept being delayed"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "Movies on personal device"
缺點： "One of the flighty attendents was extremely rude and aggressive. Very unpleasant."
缺點： "Sleeping in the airport"
優點： "Updates on delays were helpful."
缺點： "2 out of 3 flights were delayed due to baggage scanning problems."
優點： "They assigned us to seat 7 by chance because flight was too empty to balance weight..it wad a blessing to have extra room"
缺點： "I was having a terrible back pain so i went to the back where the crew was setting and relaxing and asked for a pillow..they told me they didn't have any..asked if they have a blanket and and they said yes..but never gave it too me..flight was almost 4 hours with no food..COPA AVIANCA charge less and offers full meals..."
優點： "The flight was smooth and comfortable. The atmosphere was nice and the crew was friendly."
缺點： "I didn't like that the crew took so long to help me find an overhead bin location for my carry-on bag. Also, they need to provide FREE entertainment and better snacks for international flights."
優點： "Absolutely nothing."
缺點： "Both flights were INCREDIBLY delayed. First, the flight from San Jose was delayed 1.5 hours because they were "waiting for the aircraft." After everybody finally boarded the plane an announcement was made that somehow the luggage crew had damaged the cargo hold, and that everybody would have to deplane. It would take 45 minutes for maintenance crew to arrive to assess the situation. People got up, got their luggage out of the overhead bins, and started moving to the front of the plane. The pilot then came back on the intercom and told everyone they would have to return to their seats. Roughly an hour later we finally took off. It would have been the decent thing to do to AT LEAST offer the passengers something (i.e. comp drinks or snacks), but the cheapskates at United DIDN'T EVEN APOLOGIZE. Multiple people missed their connections. Fast forward to IAH--> SAT. Another late flight. This time, everybody boarded the plane only to be informed that due to a problem with the plane's computer everybody would have to sit on the plane while they "rebooted" its computers. This was done TWICE. UNITED AIRLINES, GET IT TOGETHER. There is a very good reason you are consistently ranked one of the WORST US-flagged carriers, which makes you one of the MOST HATED AIRLINES ON THE PLANET. I really and truly pray that the US airlines and their lobbyists lose their battle to prevent foreign flagged carriers from operating within the US, because you all deserve to go bankrupt."
優點： "SJO to Houston was excellent. Houston to Nashville was mediocre."
優點： "It got me to my destination."
缺點： "The service, entertainment, boarding, comfort, and crew haven't changed at all ever since I've flown with united. The crew just seemed to be there to get their pay checks not serve the customers."
缺點： "Having to pay $7.99 for entertainment is ridiculous, especially on an international flight. Just one more way to gouge customers. Especially as a 1K flyer, having to pay for entertainment is just a slap in the face."
優點： "I've taken a number of airlines, but none as bad as United. I get bad weather, I wouldn't want to go up in a plane in a thunderstorm regardless of the circumstances....but I spent almost a day getting to my destination that should of only taken9 hours tops. Delay upon delay, arriving right when my next flight was leaving. Very rude staff, I saw an attendant yell at a mom and daughter like she was their mom. Non-apologetic to anyone. Their goal is to shove you in the plane and shove you out. Are they safe airline? Yes, they will get you to where you need to be...but not before they make your life hell. I don't normally do reviews on anything, but United still has me frustrated even a week later. I almost forgot, they did give $20 to eat. Do you know how expensive airport food is?"
優點： "The customer service was very professional and collaborative."
優點： "Everything about the flight was great. Both going and return were so on time, it was amazing. On the way home the in flight entertainment was out for the duration of the flight and nobody in the crew really took the time to address it - thought that was a little odd. Thanks again!"
優點： "Service was great, flight attendants are awesome. I did not have any inconveniences boarding or with my belongings."
缺點： "Food was extremely expensive. Snacks were so simple. Had to pay for entertainment. Also paid for my baggage, i thought it was included. It was a carry on and had to check that in, absurd."
優點： "Muy buen servicio"
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
缺點： "old plane and configuration in business"
每天清潔，並在 聖荷西飛往 台北市的機艙內安裝HEPA高效濾網
旅客在機艙內必須全程佩戴口罩， 聖荷西飛往 台北市的機上會提供口罩
從 聖荷西飛往 台北市的乘客必須檢測病毒抗體及檢查症狀
豁免更改費用。 搜尋 聖荷西飛往 台北市的彈性機票