Positivity of check-in and Boarding personnel. Boarding personnel assumed you were flying Economy rather than Business. They need to read the ticket class.
stewardesses that can actually understand spoken English
Inside the airplane is hot. Should turn on air conditioner to make it cooler.
No problem at all. I like it the way it is now. The reason I always choose Japanese airlines because the attendance crew. They are awesome
It was good, better than most US airlines.
優點： "The seat was comfortable, the food was delicious and the aircraft was clean."
缺點： "Boarding was awful. The staff definitely need better training at adapting with the Covid 19 situation. Especially, when it comes to unexpected occurrences regarding test certificates and sudden new regulations. Not everything is always black and white and not everyone has the same capacity to afford rebooking flights or re-testing. Treatment of foreigners in general at the LAX airport, on my flight at least, were unprofessional and inconsiderate. I generally like flying with Japan Airlines but after what I have seen and experienced personally I’m not so sure it is still one of my number one airlines to fly with anymore."
優點： "Every thing in airplane was wonderful. I would like to recommend this airline to my friends"
缺點： "You are best ."
優點： "At least it was delayed so we could make it to SFO."
缺點： "The American Airlines flight was delayed so the delayed flight from Honolulu could make it to Los Angeles and not subject AA to additional complaints. We arrived at close to midnight and worried about getting the car out of the parking lot without incurring additional charges of and additional day. The food was not great."
優點： "Crew took great care of us."
缺點： "No complaints."
優點： "I like the spirit of Christmas in some of the staff."
缺點： "Board people by section instead of a madsive line."
優點： "It was great..."
缺點： "Lavatories on domestic flights in Japan are tiny. Like, super duper tiny."
優點： "33" seats"
優點： "The seat was very spacious"
缺點： "More space to put things"
優點： "great food, staff and service. I like it when i can brush my teeth on a over night flight with disposable tooth brush and tooth paste."
缺點： "Flight delay communication could be better. There were some major confusions between the gates on where my flight was going to land and departure until it was finally announced that flight was delayed."
缺點： "Entertaining in English"
缺點： "I might have missed it but the useful information of the weather of the destination was not announced this trip. Some pilots make the flight more personal with their messages with their PA system. No need to be interrupted a movie we are enjoying for the promotion of inflight purchase though."
缺點： "Please contact me immediately!"
優點： "Nice seats. Ample leg room."
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "Attentive staff. Great food. Great service. Vast improvement over Cathay Pacific."
優點： "The flight attendants were very attentive and polite, seats are some of the most comfortable of any airline I've flown (particularly compared to the US domestics), and entertainment is solid (although the English movie selection was not that large). I would definitely recommend JAL to others."
缺點： "The food was not to my liking (i.e., all Japanese style, but not necessarily types that appeal more to Westerners) but it was palatable."
優點： "The flight from Chicago to Tokyo was delayed, which made me worried that I would miss the connection to Taipei. I was very happy to discover that an airline staff person was waiting for me when I got off the plane, having already changed me to another Taipei flight. She explained things and guided me to the right place. She was able to walk amazingly fast for a woman wearing high heels!"
優點： "Professionalism with friendliness of the crew and the service provided."
缺點： "No issues with flight and boarding."
優點： "Longer leg room and clean ambience coupled with very friendly flight attendent makes this trip a wonderful experience"
優點： "Courtesy and thoughtful services throughout the flight More leg room and better food than typical American Airlines’ economy"
缺點： "Can’t think of any thing"
缺點： "What did you dislike? I purchased our tickets back in November selecting which seats we wanted. When we arrived February 16th they stated we were "standby" after a debated discussion they found us some seats at the very back of the plane (not our selected seats). On our flight back they had us, my husband and I seating in separate sections on the plane (again not our selected seats) 6 rows away from each other. I will NOT recommend using Kayak in the future. Leslie Dickey"
優點： "Space between the seats."
缺點： "Color of the seats."
優點： "Met a very nice Taiwanese sitting next to me. We spoke the entire trip."
優點： "Once again the service from the flight attendants was perfect."
優點： "The food is very delicious. I can choose a lot of great movies. The space is also big to move."
優點： "Airplane is well kept. Snacks are available near the beverage area."
優點： "Always on time"
缺點： "No clue when it's boarding time and no announcement"
優點： "JAL has customer service that no other airline comes close to."
缺點： "Nothing, JAL is perfect. I mean it"
優點： "The space, the courtesy of the staff, the food. Loved the noodle breakfast."
缺點： "Could not understand the announcements ... what a thing to "complain" about. Could not choose out seats online."
優點： "Plane was spotlessly clean, smelled nice, bathrooms also very clean and had toothbrushes and toothpaste. I requested the vegetarian meal and it was the best airline food I have ever eaten Flight crew was friendly and seemed to genuinely enjoy working for Japan Airlines. I don't see that very often on any domestic US air carriers. I highly recommend Japan Air."
缺點： "Headset was too big for me and kept skipping back."
優點： "The crew were all exceptionally pleasant, helpful."
缺點： "I didn't care at all for the food."
缺點： "Very long lines at the security gate at Itami. Difficult web check in."
優點： "Good food and excellent service On time"
缺點： "There are not much choices for movies News uses Japanese only"
優點： "The schedule was convenient to get to Tokyo quickly Check in was fast"
缺點： "The food was more "modest" than I'm used to, but my expectations aren't high"
優點： "Good food, real silverware, blanket and pillow provided to economy class, crew offering water and tea through the cabin constantly but unobtrusively."
缺點： "Long, long flight, not much leg room."
優點： "I loved the service, the toothbrushes in the bathroom, the cleanliness of the bathroom throughout the flight, the snacks, and the kind flight attendants. This has been my best experience flying to the US from Asia! I would love to take Japan Airlines again as I was incredibly impressed by their services."
缺點： "The lack of quality movies and the way it was organized on the screen. They could organize movies and TV shows by categories instead of one big movie section."
優點： "An airline that thinks about consumers and then delivers a premier experience. Fly no one else to or from Japan."
Fantastic plane and top notch crew. Departed on time and arrived early. Classy flight!
Did not like sitting on the tarmac for an hour after boarding.
On time arrivals and departures
Wi-Fi did not work. There was no device from the airline to view news or entertainment programming Food was just a packet of bus off. For 2.5 hour flight in the morning, the breakfast substation was meager. It took quite a bit of time to check in as there were two agents, one was on hold over phone. We just made it in time at the gate in spite of being at the airport for two hours before boarding. Very poor agent interaction. Connecting flight time was also very tight, we could have missed it.
We never left. The engine starter had a malfunction. We waited 5 hrs to get accommodations. The staff was trying to be helpful. Today the flight is delayed..... this is unacceptable.
Boarding the plane was not organized, that could have been better. Staff was friendly on the flight.
優點： "Amazing plane, great service, Air. Crew was amazing"
缺點： "Get the 787 back to this route."
缺點： "American crew and gate agents are awesome!!!!"
優點： "They looked for 18 people to get off the plane because of weight restrictions and the process was very disorganized"
優點： "Crew was fantastic. They offered to valet my bag as I was boarding when they saw that it was cumbersome for me. The stewardess put me in a great seat when I was helpful to another passenger upon boarding. Also everyone seemed to be quite attentive and helpful during the covid situation, where people are a bit unnerved. I appreciated the effort to make everyone happy."
缺點： "The landing was a bit rough, but the rest of the flight was a dream. Definitely one of the better experiences Ive had in my 34 years of flying."
優點： "That the flight attendant was really helpful"
缺點： "If the flight would have been on time"
缺點： "Stewardess forgot to give me my coffee"
優點： "Loved getting pretzels and pop. Loved having movie options. Didn’t love the delay."
缺點： "If the seat hadn’t broken and delayed our flight by 20 minutes"
缺點： "One of the best flight attendant service I’ve observed in my 30+ years of flying."
缺點： "To change a flight they want $200! That is why I changed to Southwest."
缺點： "Tray table was dirty"
優點： "The American airline is a wonderful experience especially during a stressful time to travel. Everyone was helpful. Especially the pilots. They help me order my Uber."
缺點： "The hostess was a little short but she was working alone, Thank you for sitting in front of plane."
優點： "Crew was very helpful."
優點： "The flight was on time. The crew was friendly."
缺點： "Too little legroom."
優點： "Left on time, service was good."
優點： "Comfortable and simple flight"
優點： "I liked how quickly we boarded and the options for entertainment. It was nice when they gave us the whole soda instead of all ice and a few sips."
缺點： "Got a tad hot in the plane and had to gets gone looked at for an extra hour"
缺點： "I was not given my handicap assistance that I requested."
優點： "PHX. This is the airport we flew out of. That’s it. I mean, come on. The airport has nothing to do with it. That’s how bad."
缺點： "Plane got delayed because of a malfunction. We were on the ground for about 1 hour extra. And pretty much everything else about the flight sucked."
優點： "Entertainment options"
缺點： "Subpar , cramped flight the entertainment was the highlight"
缺點： "We had to sit in separate sections on the flight."
缺點： "Late leaving Monterey. Other than that, fine trip"
缺點： "The plane was older and seat room was pretty bad. Under the seats was more open though."
優點： "Flight on time."
缺點： "I miss friendly Southwest. Even the assigned seat is kit enough for me to use AA again. People smile at Southwest and seem to enjoy their job."
優點： "There were charging ports for every seat."
缺點： "The flight crew kept going onto the intercom for no reason. Every ten minutes or so someone would get on just to hold the button and let go or say enjoy your flight. Also, there was no food and didn't ask for anyone to board before zone 1, including us service members"
優點： "Crew updates during a technical issue investigation."
缺點： "This plane is very small for an international flight, and it does not have the proper entertainment system for long flights. To top it off, the plane was very smelly; I got a headache because of it. We also had to return to the gate due to a technical issue and ended up leaving almost two hours late, which defeated the purpose of picking this flight over the rest as it was the one that was supposed to land in Milan the earliest. I will be careful next time I pick a flight to check what kind of airplane they're using. My assumption that international flights have the best airplanes seems to be wrong :(."
優點： "I truly enjoyed the flight attendants, the flight overall and the great price I got."
缺點： "The seats are slightly uncomfortable to sleep in, but that's normal."
缺點： "Flight was delayed, but it's not even delay, but the terrible incompetent unprofessional way this was handled."
優點： "The crew was awesome. We were early arriving. More leg room this flight and I loved the in-flight entertainment games. Also charged area was good for phones. Didn't like having to pay for Wi-Fi onboard."
缺點： "The crew was awesome. We were early arriving. More leg room this flight and I loved the in-flight entertainment games. Also charged area was good for phones. Didn't like having to pay for Wi-Fi onboard."
優點： "Nice trip...no stress"
優點： "Seat was comfortable"
缺點： "Gate agent told me my bag would fit under seat but when I got on board found it would not and had to do gate check."
缺點： "Swapping swapping from Liberia Airlines to American to British Airways makes it very very hard to go terminal to terminal"
優點： "On time, upgraded at Dallas"
優點： "Staff was nice."
缺點： "Again boarding and unboarding was very slow."
優點： "Boarding was simple"
缺點： "For my whole three hour flight a child kicked my chair, i asked the mother politely if she could get her to stop. the woman didn't even apologize and the kicking continued for three hours."
優點： "The staff always looked like they were happy to help."
優點： "I honestly can't think of anything that I liked. Oh wait! You have diet Dr Pepper which I think is fantastic."
缺點： "The plane was kind of old and run down. Everyone, the passengers included which I realize you have no control over, just seemed to be in an awful mood and very unhelpful. Same, and about the gate attendants, in that we attempted to get seats together and he didn't care at all what was going on. I haven't flown American for a very long time, and I don't think I want to again for a very long time."
優點： "Good entertainment set up"
缺點： "Gross smelly bathrooms, only vegetarian meal options"
缺點： "Live Tv CNN did not work"
優點： "Made the flight on standby. Nice efficient customer assistance on the ground and a nice smooth ontime flight."
優點： "the crew was nice and helpful, the seat had a lot of room"
缺點： "The plane seemed old and didn't have the features I expect in first class"