缺點： "Breakfast could have been better"
缺點： "Flight delays are always disappointing."
優點： "Simple check in and boarding, right on time."
缺點： "Business class seats not very long if you are tall. Western meal option is not really very western. Crew is a little too efficient- got woken up 90 minutes before landing to clear the mattresses. Lots of announcements- a bit too much. On time, and quick to respond to requests. Sake was good as was the ramen."
優點： "The crew was polite, responsive and friendly. The food was very good and served hot. For a flight to Japan, I thought $1,000 round trip direct from Boston was an excellent price considering you got 2 complete meals and additional snacks. Much more than I expected. Would fly Japan Airlines again."
缺點： "I don't think there was much that could have been improved. The seats were as comfortable as could be expected when paying an economy price."
優點： "Nothing to complaint. Excellent airline nowadays"
優點： "33" seats"
優點： "The seat was very spacious"
缺點： "More space to put things"
缺點： "Very good airline except for the fact that the staff at Narita airport."
優點： "JAL flight crew were excellent and friendly"
缺點： "I am satisfied with AA overall."
優點： "Wonderful crew"
優點： "even though I was in Economy class, the seat was comfortable, the food was good and the flight attendands were attentive and polite"
優點： "Perfect service, never had a more pleasant and attentive crew"
缺點： "Movies were pretty much still the same as 10 weeks ago. Not possible to sleep in the seat in premium economy right by the toilets and galley. Constant door clattering and toilet flushing. In other cabins the noise wasn't as bad, probably better insulated?"
缺點： "Flight attendants"
優點： "Service was excellent. Premium economy seats well worth the few extra $$."
優點： "The food the service and the staff"
優點： "The food the service and flight was great"
缺點： "Food was awful. Huge hassle having to clear immigration pick up bags and check in again in Shanghai."
缺點： "Please contact me-I was in a car accident on way to airport and was in hospital-missed flight-too another flight next day-would like a refund"
優點： "Easily upgrade to premium economy class"
缺點： "Some staff lack of basic english"
優點： "Excellent Service, food and beverage. Comfortable aircraft cabin atmosphere."
缺點： "in-flight Wifi is not working"
優點： "Hands down Jal is the best airline japan has to offer!"
優點： "It was very good no prO lens at all:)"
優點： "Cabin crew were very nice. Food was okay, while the legroom was good too."
缺點： "Delayed flight, but the email notification from JL was lacking the most important detail... The new take off time! It was 70 minutes later than advertised, but then delayed by another five minutes on top after a late take off."
優點： "The staff were fantastic nothing was too much trouble and great fun attitudes."
缺點： "No entertainment systems."
優點： "The business class layout was very good. Seats comfortable with excellent cabin staff and the food and its presentation was A+"
缺點： "Hard to think of something here...possibly better movie selection and having to bus from plane to terminal... But that's about it!"
優點： "Beautifully presented and tasty Japanese food. Electronic windows."
缺點： "Not overly impressed with the 12:05am departure time. Western food not overly impressive. Having to travel from the plane to terminal by bus."
優點： "No complain"
缺點： "No space for cabin bags. Late by 2 hours. Super rude and passive aggressive staff. Kept in bus at Frankfurt for 10 mins. Won’t fly BA again if i can help it."
優點： "We traveled with our 1.5 year old and JAL was incredibly accommodating and made our trip very enjoyable. They went above and beyond to make sure our trip was smooth and provided impeccable service."
優點： "Attentive staff. Great food. Great service. Vast improvement over Cathay Pacific."
優點： "The flight attendants were very attentive and polite, seats are some of the most comfortable of any airline I've flown (particularly compared to the US domestics), and entertainment is solid (although the English movie selection was not that large). I would definitely recommend JAL to others."
缺點： "The food was not to my liking (i.e., all Japanese style, but not necessarily types that appeal more to Westerners) but it was palatable."
優點： "The flight from Chicago to Tokyo was delayed, which made me worried that I would miss the connection to Taipei. I was very happy to discover that an airline staff person was waiting for me when I got off the plane, having already changed me to another Taipei flight. She explained things and guided me to the right place. She was able to walk amazingly fast for a woman wearing high heels!"
缺點： "Double standard"
優點： "Longer leg room and clean ambience coupled with very friendly flight attendent makes this trip a wonderful experience"
優點： "I like everything about flying JAL. That is why JAL is always my first choice."
缺點： "I did not like when I can’t choose my seat after booking a flight."
優點： "Space between the seats."
缺點： "Color of the seats."
優點： "Check in was fast, the staff was helpful and nice. Simple streamlined process"
缺點： "The website was pretty bad functionality wise. It took me 2 hours and a couple phone calls to be able to online check in for my flight in advance. Then during my trip I was trying to look at what costs and fees would be associated with changing my flight and extending the trip. The website was hard to navigate and offered very little information"
優點： "The staff are very friendly and accommodating. The food is superb. It doesn't seem like we had a long flight because of the great service."
優點： "JAL is great!"
優點： "So cramped. Very uncomfortable flight."
優點： "Great service."
優點： "Great airline, roomy seats and they don't nickle and dime you like other airlines."
優點： "I got an upgrade!"
優點： "The staff helping to check in was amazing. There was an error which checking in at LAX, we didn’t have our seats assigned. Ali was able to get us seats together, and by a window at that! She was incredible and super helpful. I knew it would be a great flight just from her service at the beginning."
缺點： "I wish there was a paper that showed you options for food/drinks. The language barrier was a bit difficult at times but the crew was incredibly patience and made sure we got what we asked for."
優點： "Crew was very nice. They let us switch seats when my boyfriend's TV wasn't working"
優點： "All their employees were very polite and it definitely stood out."
缺點： "Coffee just didn’t taste good to me. But they had wine, so not a big deal!"
優點： "Politeness. It definitely stands out."
缺點： "Coffee. It just didn’t taste good to me. But they had wine!"
缺點： "Old Aircraft, no power outlets, small TV displays, picture distorted, low quality LCD, mediocre Entertainment menu"
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
缺點： "My second (of three) flights was late. United texted me that my next gate was a “2 minute walk” from my arrival gate. Instead, it was a 15 minute walk plus a shuttle bus away. The gate didn’t change, the info was just wrong. Fortunately, my third flight was delayed about 30 minutes. But this also was not communicated in the United text until late."
缺點： "Had to wait on the runway for one hour to get a gate upon arrival. Should not have departed early and told passengers that there would be a gate available, only to have to wait and circle around several times waiting for a gate."
缺點： "Was lied to concerning that 23kg of checked in luggage was included, turned out it was not."
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
缺點： "All went smoothly for this short trip. I booked several weeks ahead but still couldn’t get nonstop from STS to SAN."
缺點： "Sits not suitable for long distance travel"
優點： "The crew was nice and very respectful to all the passengers."
缺點： "Comfier chairs"
缺點： "United crew told me the crew at the connecting Airport would wait since my initial flight was delayed. They did not and did not care that I would be over 12 hours late to my destination without any retribution. They don't even allow carry on for the non International leg of the flight. What's the point??"
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
優點： "Very enthusiastic friendly and responsive crew"
缺點： "Luggage zipper on a new suitcase was broken. No entertainment and food just ok"
優點： "All and all is was a satisfactory experience"
缺點： "Actually we flew on United Airlines, so it was a bit of a disappointment as we were expecting luftansa."
缺點： "The video on both movies and tv selections froze every few minutes making it virtually impossible to watch a program. Frustrating on an 8 hour flight."
缺點： "Pilot admitted error. They did not even know what was going on. 3 hours late due to last min maintenance after the plane had been on the ground since last night. No supervisor came even though we asked the captain to contact one. We were ignored. Total clusterfuck. Pilot was courteous and professional but front desk was Frazzled and incompetent. We were hugely inconvenienced and missed our obligations with no offer of compensation. Then when we finally get on the plane they kick us off!!!!!!!!!! Now they are saying a 630 departure for a 2 pm flight. This is beyond acceptable and I am about to call the local news and am sending them video of your gross incompetence. I want to be contacted at 815-527-1935 immediately. My time is valuable and no part of this delay is acceptable. I want full flight vouchers for this debacle"
缺點： "I could not check in online. Although I only have carry on I still have to go to the United Airlines counter to get my check in card. The food was awful. The crew was extremely rude ( I would present a proper complain through United Airlines website). The small tv were completely old. I bought a ticket for ANA but operated by United Airlines. but I was not expecting this awful experience."
優點： "service was very good...food and drink was good....lay flat seats are marvelous for a nice restful flight....flight left SFO early and reached CDG early. all around outstanding job for United.... as footnote, the fare we found on Kayak was really unbeatable...."
缺點： "this flight was all good!!"
優點： "United is an OK airline, but their planes are old and not comfortable, entertainment is inexistent since it has old and bad screens and everything is paid, better to have your own tablet."
缺點： "Seats aren't comfortable, airplanes too old, food is bad, crew members don't have the service as Asian or Middle east airlines."
優點： "fast take off and good service."
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
缺點： "Seated near a crazy patient"
缺點： "We were delayed by more than 6 hours."
缺點： "Food was dry and tasteless."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "Crew was nice"
缺點： "United seems to havens excessive amount of delays."
缺點： "The crew, on the flight, were very short and rude. Acted like it was a inconvenience to them to even be there. I was very disappointed. I am a ex airline employee, and it hurts my heart when I see staff treat people with disinterest. So, over all I was very disappointed."
優點： "Everything was okay."
缺點： "No complaints"
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
優點： "It was not overbooked and had plenty of space"
缺點： "Wifi and food prices were a little too expensive"
優點： "Great seats, organized boarding"
缺點： "Too many loud unnecessary announcements"
優點： "Boarding was quick and efficient."
缺點： "It seemed that there was a lack of preparedness before taking off from each stop."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "Movies on personal device"
缺點： "Not enough room for my carry on and they checked it. I did not have a secure bag to check with lock and was upset."
優點： "Very polite and helpful staff"
缺點： "Food could be better"
優點： "Crew service,food was excellent, entertain was ok except the audio no music selection to cannot choose individual music cannot forward or playback songs but overall it was an excellent flight especially Shanghai to Sfo trip"
優點： "Seating. It's a new plane."
缺點： "Plane was late leaving and you lost my luggage. I had $40 of frozen smoke meat on it that spoiled and I had no clothes or anything until 11:00 the next day and there was only one transfer for the luggage to make plus they had extra time because the plane was LATE."
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
缺點： "Well easier to say what I like. U've got a nice crew at least on our flight, very professional and nice. Other than that, well u have got lots of things to improve"
優點： "That i finally arrived at my destination"
缺點： "The flight was immorally delayed by 1.5hrs. then by another half an hour. Then there were issues with boarding, which delayed us more. Then the plane was put in a holding pattern (just circling in the area) because there was too much traffic at Seattle. I understand there are many factors that affect flights, but the entire experience today left me feeling really down and disappointed, and unfortunately, annoyed."
優點： "I made it alive"
優點： "The cookies"
缺點： "Everything went alright, got to LAX in 1 hour. Felt nice."
缺點： "Very small plane. I have to valet my carry on which meant removing all my medicine (I am a cancer patient) and my camera and carry them on board with me."
缺點： "They didn't event get drinks out to the whole cabin from Newark to Boston. Paying for Internet was ridiculous for all the other fees I had to pay. There was NOTHING to o on the plane at all with out paying for it."
優點： "Everything went smoothly"
缺點： "A little cramped but to be expected on such a small plane"