Stewardess was kind & attentive to passenger needs. Very accomodating staff. very good food, not to heavy meal. Good food plan menu. Will fly again & again with them .
flight never left origins of travel
Inside the airplane is hot.
Movie selections very poor. Lots of talk about social distancing before boarding and then in economy class we are packed in like sardines.
Premium economy is so nice.
Left late I am glad I did not have a connecting flight
優點： "One of the JAL ground crew was fantastic at Narita airport. I didn’t have enough time to get on my next flight. She provided me full assistance to take me to the connecting flight gate on time."
缺點： "Several flight attendants gave me wrong drinks."
缺點： "The flight was fantastic. It was a long flight but the flight attendants took excellent care to keep us comfortable."
缺點： "Luggage lost. Tv audio did not work"
優點： "Seating and service"
缺點： "Flight to Haneda airport not Narita"
優點： "I was on board with my 4 months old baby. The crew was so kind, they helps me a lot."
優點： "The crews were very kind and helpful."
優點： "Easy boarding. Very nice crew."
缺點： "I was unlucky and got the corner rear seat that had no window. Glad it was a short flight!"
優點： "Seat was spacious. Crew was nice."
缺點： "Lack of individual air vent make the flight uncomfortable. I was too warm and unable to sleep even though it was an overnight flight."
優點： "On time. Boarding was great. Flight wasn’t full so plenty of room to stretch out."
優點： "Very professional staff, smooth boarding process."
缺點： "Uncomfortably hot throughout flight. My entertainment system was out of sync, so some movies wouldn't play and the others would link to something completely different. My companion's systems appeared to work fine, so we took turns switching seats to use the one entertainment system."
優點： "everything. Flying on JAL was a fantastic experience. I'm not much for flying and was worried about the long flight, but I loved every minute of it. The flight attendance were so sweet and nice, the food was great. I would even go to Japan again just to fly with JAL!!!"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "The staff are really nice helpful and respectful."
缺點： "I dont l8ke the restrooms, they shoukd be always be cleaned most of the times. No cup noodles."
缺點： "Missed flight due to medical emergency"
優點： "Was fed a meal and snacks/drinks for this connecting 3 hour flight in economy. Hard to sleep in the economy seats, But with a blanket and thick clothes it would be better! Japan Airlines crew extremely nice!"
優點： "Very helpful and polite"
缺點： "I got a sore but comes the seat was not very padded"
優點： "This airline is efficient, polite, and has a great business class product. Seats are large and open. Easy to move into different positions. Tv is in readable large and clear with a mini screen in the remote. The food was outstanding. Waygu beef medium rare. Washrooms are the cleanest in the sky. Definite repeat!"
缺點： "The attendants were very pleasant and efficient. I will certainly prefer to fly JAL, especially if you could offer the lower rates. On the down side, it was very difficult to contact their customer service line. However their online help desk was very responsive."
優點： "Professionalism with friendliness of the crew and the service provided."
缺點： "No issues with flight and boarding."
優點： "Liked creative approaches with the meals, with new/different menu - some room for improvements but generally good Loved the movie selection"
缺點： "Found the seats hard and uncomfortable after a few hours although the leg space was more generous in economy than United/ANA"
優點： "Able to watch Three Billboards, Darkest Hour, Shape of Water, Wonder, and list goes on and on."
缺點： "The seats on the 787 were much more crowded than on the 767."
優點： "The staff are very friendly and accommodating. The food is superb. Although, our trip is long it doesn't seem like because of the great service."
優點： "As expected everything was not overly done nor less of comfort and services. The food was Excellent quality and prepared with care. The airplane was new types and flew fast and smooth."
缺點： "The Kansai airport was huge and super fancy. Shere number of people were like the Zoo and its designed to move people through all the retail shops to get to my gate."
優點： "Best customer service"
缺點： "Our flight was delayed for two hours. We have a connecting flight from Osaka to Los Angeles, which we were worried we couldn't make it. They told me the flight will wait for us because there were 20 plus people also need to get on that plane. When the time of boarding we heard they were calling us to the front and explained the flight we were suppose to be connecting already took off. They had to booked us to another airline. We were extremely disappointed! We asked if we could took another Japanese airline but they said our luggages were already transferred to that airline and the tickets were printed! Mosf importantly we have already waited in airport 5 hours and they needed us to wait for another 3 hours! Very bad experience with how they dealing with this situation!"
優點： "food is above average."
缺點： "Cramped leg room for long flight"
優點： "Customer service was really good"
缺點： "The food always makes it hard to eat anything the next day."
優點： "Superb services!"
缺點： "I don't think there's anything I didn't like during my journey"
優點： "Incredibly nice staff made you forget about the older plane model you are in. Decent airplane meals and the nonstop from San Diego makes Japan now a frequent destination for us! I lucked out with 3 open adjacent seats roundtrip woo hoooo!"
缺點： "Movie selection was the same on return flight which was a bit of a bummer."
優點： "Very efficient boarding. Using two doors and a twin aisle plane made boarding very efficient despite the size of the plane and the number of people. Free WiFi worked surprisingly well - I was able to make a video call to my family. The plane was clean and tidy . Not really much more to say as it was a very short flight."
缺點： "No food offered, not even a biscuit, only very basic drink selection."
優點： "The flight attendants are quick in services and with great manner. Cabin foods are generous, filled with variety and tasting the best among various international airlines that I have experienced between LAX and Taipei, Taiwan in the past ten years. The seat belt on light and bell were kept at minimal, in contrast to other airlines like EVA, China Airlines, Korean Airlines and United Airlines."
優點： "Except for the tightly packed seating in economy class, everything else was beyond excellent. And even that was better than some US domestic flights. Large selection of Hollywood movies, gratis."
缺點： "I laughed at the Brace For Impact illustration on the safety card. It was not possible for me to double over with my arms under my thighs. The seat ahead was too close. The headphones produced tinny sound, and the two-pronged plug precluded using my own."
優點： "I really loved JAL customer service at checking counter. So friendly and great customer service I received."
缺點： "No individual AC vents to stay cool on long flight."
優點： "JAL has excellent service. The flight attendants are very responsive and always there to help. The boarding and everything was smooth."
優點： "Service was wonderful! Domo arigato gozaimasu. Aloha, Cary"
The food was really bad. Ravioli were hardly warm. A dish with “salmon” over rice was so salty and dry. The dish they call beef with rice and egg had a gravy but it was challenging to find even small pieces of meat. They really need to fix their menu. It’s not even average….
The flight was a little bumpy because of rain as explained by crew. Food:Some passengers were asked choose their preferred meal but were later on asked to take the other one because of limited quantity
Food from Philippines to Japan was excellent but served a little late. Food from Japan to USA WAS LOUSY and they only served hot food one time for breakfast which means 2 hours away from arrival. Hot food meal should have been served 2 hours after boarding in an airport where everything ia closed after 9 pm. Some of the connecting passengers did not have a hot meal for at least 12 hours or maybe more.
優點： "Onboard service was perfect - prompt, friendly and professional"
缺點： "The cabin was always kept a bit warm"
優點： "More leg room than most flights."
缺點： "Baggage drop after on-line check-in very slow. Otherwise everything went very smoothly."
優點： "empty flight, foods tasted good."
缺點： "The seat was uncomfortable. Entertainment choices were limited."
優點： "The crew was amazing! The food was really great! And the entertainment was fantastic! I would absolutely fly with them again the next time I book a trip."
優點： "Loved from the booking on kayak and all the services provided by the airline until landing."
缺點： "Nothing to mention ....but I did not get the &instead tell me where to get my luggage...I had to find out on my own"
優點： "Great crew and comfort for economy class."
缺點： "Food could be better"
優點： "Both segments Houston to Narita and Narita to Vietnam were pleasant. The seats are spacious, food was fine (nothing exquisite but good enough!). Flight attendants are very attentive. Waster and snacks were provided between meals."
缺點： "It was difficult to understand English announcements on board. Also there wasn’t adequate instructions in Vietnamese. Majority of passengers are Vietnamese family with small children. My suggestion is that instructions in Vietnamese should be made more often to avoid chaos particularly when deplane."
優點： "The crew were very nice, kind and professional."
缺點： "The seat was not as comfortable as JAL, which was a bit disappointing. The food was okay."
優點： "The crew were helpful and nice. It was comfortable."
缺點： "The food was horrible. The movie selections were quite limited."
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Staff and crew and food!"
缺點： "We could not check in online. This was frustrating and we do not know why?"
缺點： "It was a packed flight. I'm assuming that given this, I could not change seats. While the ANA staff were helpful, I myself had trouble on this flight and became unwell. I sought help from ANA upon landing and received it."
優點： "I loved that the interior was completely darkened for about seven of the 12 hours of flight time."
缺點： "I just couldn't get comfortable in economy class. Traveling in business or first class was visibly MUCH more comfortable, so be aware that it may be difficult to get to sleep."
優點： "Good service"
缺點： "baggage was broken."
優點： "The quality of your aircraft. Clean, modern, plenty of leg room."
缺點： "The "meal" served about 1.5 hours after takeoff was just a very light snack. Nothing substantial. Could have been more food."
優點： "Very punctual. Service is excellent. I like Tokyo Haneda Airport because it’s smaller and the gates are closer."
缺點： "No complain about the flight and the services."
優點： "Nice smile and service. Food is good as well"
缺點： "Arrived later than schedule"
優點： "Great service and crew. Boarding was quick and efficient."
缺點： "No personal inflight entertainment, but it wasn’t an issue with such a short flight from Sapporo to Tokyo."
優點： "Nice space between seats for the economy class."
缺點： "The entertainment center (sound) did not work in my son's seat."
缺點： "late again and hot in the cabin. sat on the runway for a while again"
優點： "Food & Entertainment"
優點： "Good communication, food and services"
優點： "The flight was very well organized and the plane left on time and arrived exactly on time. The service was excellent even though the plane was close to full."
優點： "Service was great."
缺點： "Seats had a lot less leg room than a typical plane and, really, the food could have been better."
優點： "Friendly flight attendants, clean toilets"
缺點： "Flight attendant missed our breakfast and when reminded didn't even apologize. old aircraft"
優點： "Food was excellent. Very polite and helpful staff. Clean restrooms."
缺點： "Seats barely recline. Impossible to sleep without hurting neck. Good but low number of Indian/Hindi films."
缺點： "crew not able to understand English they can't speak also all announcements in Japanese crew speaking only in Japanese"
優點： "They made a special dessart for my niece and her husband for their honeymoon trip."
缺點： "Not realky."
優點： "The crew was very efficient and the food was also good"
缺點： "You should add some veg dishes"
優點： "The room and comfort in the larger planes and the crew is always outstanding on ANA."
缺點： "More movie selection....... many are Asian movies which are of poor quality. More food selections. I really don't care for most Asian dishes and I starve on these flights."
優點： "Everything is perfect!"
優點： "The service was good. The seats were comfortable."
缺點： "I missed the Thai crew. The crew was from Japan. No complaints about them."
缺點： "The crew were not as friendly and welcoming, especially to coach passenger like me. There were too many announcements and interruptions. Not sure why but it was unnecessary to have too many, can't rest or sleep nor continue with viewing the entertainment provided. It seemed like a tired crew this time. The food was not good."
優點： "Good food and service"
缺點： "Delay too much time"
優點： "The stewardesses were always smiling and very engaging!"
優點： "very comfy, great ground handling crew"
優點： "Very awesome and polite crew. Exact reason why I chose ANA"
優點： "Great value, excellent food and entertainment"
缺點： "Chinese passengers, but that has nothing to do with the airline!"
優點： "Great service and great food"
缺點： "No complaints from me"
缺點： "No foot rest=back pain"
優點： "The middle seats were seperated, so I had my own arm rests"
缺點： "I waited 20 minutes for my baggage to return"
缺點： "Tokyo to delhi flight seat does not recline all way as compare with Tokyo to San Jose flight."
優點： "A N A Very good, space between chairs is very good, crew very professional and friendly"
優點： "The icecream"
缺點： "There was only one choice of meal left when they gave it to me:("
優點： "The food was great. Very responsive flight crew."
缺點： "Could have been slightly cooler in the cabin."
優點： "This flight seemed to go very quickly. A wonderful selection of good movies and TV, adjustable headrests (up and down as well as side wings), decent amount of room and foot space, polite crew, good food!"
Better Asian vegetarian meals.
優點： "Food and entertainment was great."
優點： "it is a nice program it's wonderful for flying out good price on for totally is excellent website"
優點： "The Turkish Airline crew are treat you as guests not as customers."
優點： "The food was finished by the time crew came to serve me and actually said sorry we have no food left for you. Due to flight delay missed connection and the Turkish airlines staff at Istanbul was extremely rude and downright unhelpful"
缺點： "Turkish airlines really needs to train crew in how to behave under difficult circumstances"
優點： "The staff the staff the staff. They made the trip so enjoyable. The A330-300 aircraft was smooth and silent. Very impressed"
缺點： "The seats in business class were not as soft as they could be but very impressed overall and good value for the cost of the business class ticket"
缺點： "Security in Istanbul on return flight required me to exit transfer area, pay $30 visa fee and check a set of hiking poles. This was not a requirement on the three other legs of this flight reservation."
缺點： "Smallest leg room I have ever seen"
優點： "Big plane, friendly staff, good food."
缺點： "Sometime, it gets a bit too cold."
缺點： "Same problem as the first segment (see above)"
優點： "Every thing was excellent"
優點： "The service and the cleanse up to the tope"
優點： "No any trouble during flight."
缺點： "Too long distance between terminals and very short time between my connecting flights make it almost not possible."
優點： "Planes are very clean, food is excellent, there is plenty of alcohol, and the crew treats economy passengers as if they were royalty. Flying attendants clean toilette each hour, There is also a flower pasted on the mirror in the toilette. All details of the flight have been take care of."
缺點： "1) The safety record is not superb https://en.wikipedia.org/wiki/Turkish_Airlines#Incidents_and_accidents 2) Political situation in Turkey is unstable. 3) Most of Europe is west of Istanbul - the flights to Europe are longer. BUT ANYWAY: THE AIRLINES ARE WORKING HARD TO OVERCOME ALL OBSTACLES AND PRICES ARE GREAT."
優點： "Finally loved that they had a vegan sandwich for me!"
缺點： "We were supposed to land with an hour and a half till my next flight. We landed and they were already boarding my next flight. It was very slow getting off the plane also. Took forever to pull up to be able to let us unboard."
優點： "Not like at all"
缺點： "Not like food not like service"
優點： "Food, service, condition of the aircraft"
優點： "A much nicer 777 on this leg."
缺點： "The lounge at IST is overcrowded and lacks sufficient showering facilities. There was leftover food everywhere that the overworked staff tried, in vain, to keep up with."
優點： "Clean, food ok but meed imp"
缺點： "Miss boarding bridges"
優點： "Will definitely fly Turkish Airlines again!"
優點： "Great experience for my first international flight."
優點： "The seats were okay and entertainment was okay. But other than that -"
缺點： "Don't sit in row 27. You will be the last people on the plane served...unfortunately that means that the row behind gets food about 45 min before you do. And overall - it took about 4 hours to get our first meal."
優點： "The meals were delicious The crew was so kind and paid attention to detail They passed gifts out during flight They made sure our needs were met The best airline experience I've ever had"
優點： "Service is good as well as food."
缺點： "The space. The transatlantic leg was awful because the space was really limited. From IST to my final destination the leg room increased"
優點： "Everyone did a great job handling the new ban of all large electronics. This new rule imposed by the US is completely ridiculous and rather illogical; however, Turkish Airlines did a great job of making it as minimally burdensome as possible."
缺點： "Splitting passengers up into male and female lines in order to be processed before boarding the flight seemed to create a lot of anxiety for passengers traveling with their significant others. I would advise figuring out a way to efficiently process groups without having to split them up by gender."
優點： "Although flight left a little late, it arrived ahead of schedule. Planes have been upgraded with better entertainment and are more comfortable."
缺點： "Online checkin was challenging since I had to find out my Istanbul address. Also, first 2-3 hours of flight were very rough & we didn't get any water (very important for long flights) until we had been on the plane for 3 hours."
優點： "Once again an extremely enjoyable experience. will continue to fly Turkish air"
缺點： "We were flown by AnadoluJet which is a fully owned subsidiary of Turkish Airlines. We were notified of that change until checking in time. The seats weren't comfortable and leg space was too small. The food was poor. A chess sandwich and nothing else."
優點： "Boarding was on time and service was good nice food."
優點： "Excellent service, nice and friendly crew"
缺點： "seats are too narrow and no space for long legs"
缺點： "Choices were between a meat dish and a pasta dish. I choose the pasta, which was an unintereesting, bland glop in a cheese sauce. Lttle favor, and less nutrition. More importantly, it was the same choice provided for both lunch and dinner. Bring"
優點： "Crew service, as it was a big airobus, half plenty it was very comfortable to be there"
缺點： "lateness at least 40 minutes, while nobody from staff I was worrying about corresponding flight,"
優點： "All is good except the airport the service at Istanbul airport are so bad plus the restrooms are so smiling and duty"
優點： "Good food, nice crew, great entertainment system, and an overall fantastic value."
優點： "Good service, thanks"
缺點： "because of time zone change, Turkish take off was not updated with landing. Was lest time between flights"
優點： "First class treatment in economy class: high quality inter-personal contacts, socks and eye cover, great drink choices and good food."
缺點： "Late arrival in Boston, probably due to time change confusion in Istanbul."
優點： "There was upgrade special on our outbound flight at check in which we took advantage of so we were in business class flight from SFO to Istanbul. That was awesome experience - very comfortable fully reclining seats, gourmet food and drinks, impeccable service, wide entertainment selection, etc. Even on the shorter leg flights we took (i.e. Istanbul to Rome and Dubrovnik to Istanbul) they served food (light snack). We flew economy from Istanbul back to SFO but got exit row seats so plenty of leg room and seats reclined good amount. Again, great service, food and entertainment. All the flights we had on our itinerary were newer planes. Turkish Airlines is so much better than American airlines!"
優點： "The service was good."
缺點： "Unfortunately, I was rerouted and flew from Istanbul to Dushanbe. (instead of to Khujand) This meant that I needed to take a taxi 6 hours through the mountains to get to Khujand. I hope the flights to Khujand resume again shortly."
優點： "Crew were pleasant and did a superb job of making passengers feel welcome."
缺點： "My gripe is mostly with the ground staff. I was happily sitting in the lounge drinking copious amounts of hot tea due to an illness when my flights status changed on the monitor; "go to gate", it read. When I dutifully arrived at the gate, what was happening? Absolutely nothing. I sat there shivering for another 30 mins before boarding, my heat source (the tea) removed. The moral of the story is that a passenger's time has value, DO NOT waste it. In my case, the cost was physical agony of freezing on a mediterranean island in the summer while wearing 2 shirts, long pants, and double socks. If the ground staff did everything to procedure and are thus faultless, then the procedure is reprehensible and should be updated."
優點： "I had not had the possibility through the third party website to precise I woud like a vegetarian dish, but the staff could arrange it on the plane. The food was delicious."
缺點： "The contrast of the screen was bad, it was hard to see if the scene on the screen was a bit dark."
優點： "Nice onboard entertainment system"
缺點： "Extremely rude flight attendants. Did not care at all for customer service. Do not expect western standard service ! Service is 3rd world."
優點： "I love the comfort and hospitality offered by the Turkish"
優點： "Every thing. The overall service in economy is equal to business class on American carriers, with the obvious exception of the seat itself. A light breakfast meal on a 45 minute flight? Absolutely incredible. I've also experienced this with Lufthansa in the past, but they didn't have seat-back entertainment on short flights."
缺點： "Nothing to dislike."
優點： "Everything! Voted best airlines in Europe for a reason!"
缺點： "Nothing! Everything was great"
優點： "Went above and beyond"
優點： "I was 35 weeks pregnant at the time of my flight and when I got on the plane I noticed that my isle seat had a broken arm rest. I didn't mind but the stewardess told me that she had requested that no one be sat there and apologized. Once the plane had all of the passengers boarded she told my husband, 2 year old and I that there were 3 seats available in the comfort zone and offered it to us. I was grateful not only for an arm rest that wasn't broken, but for a little extra space for my growing belly. During the flight the attendants were kind and offered several times to get whatever I needed."
While the flight crew were spot on, I am extremely disappointed in the pilot. Due to him being late, due to his hotel not having water, my flight was delayed an hour. This in turn caused me to miss my connecting flight. I rented a car to finished my trip. Extremely unprofessional of him to delay the flight causing most passengers to have to make changes to their travel plans. I will be in contect with American Airlines about this.
4 flights in 5 days. Each was delayed. For a total of 13+ hours in the airport. Without even a courtesy meal voucher. Absolute unbelievable.
The boarding process went very quickly, faster than I’ve ever seen boarding occur. I understand the need for efficiency, but the groups were called so quickly that there was a lot of chaos at the gate and people running through the airport. Then we all sat on the plane for a while, which seemed silly.
缺點： "First flight delayed 30mins due to crew rest issues."
優點： "Transportation of my pet with no issues"
缺點： "First flight delayed for mechanical. Put on another flight. About to take off and ground for two hrs on the tarmac. No refreshments offered on either. The only thing they did was tell us we had the right to de board after sitting in silence for 1.5 hrs. I wish I could say this is not the norm for American Airlines but they are 5/6 in the past two months for being late and having mechanical issues"
缺點： "The plane to Guatemala was the worst plane I've got in on"
優點： "I’m alive"
缺點： "An hour late. 3 gate changes. Missed connection in Phoenix. Typical AA."
優點： "Yes! They were helpful and nice as well on the flight."
缺點： "Mhm.. Nothing."
缺點： "You could have been on time. You could be accountable. You ruined my wife’s 40th birthday by failing to fulfill you’re end of the deal."
優點： "Seats were comfortable"
缺點： "Better route planning and time management"
優點： "Flying is not fun… The seats are too close together making it very difficult to stand up to enter or exit the aisle!"
優點： "Michael DJ was awesome! Made us laugh during the safety demonstration which was much appreciated on a long travel time home!"
缺點： "The descent down to the airport was rough. I felt it was done too quickly, caused a lot of pressure on my head and was very painful"
缺點： "Hot crowded late horrible"
優點： "Attentive crew, generous drinks"
缺點： "I am not crazy about this plane. I had flat beds, but the ones that face each other in an awkwardly intimate way. Also miss the places to store the things I might need/want on the flight. All I had was the little drawer."
優點： "I really appreciate the automatic notifications letting me know what gate my connection is at and what baggage claim I’m in. Very nice."
缺點： "Nothing that I took note of."
優點： "Crew was great, boarded quickly."
缺點： "San Antonio has connection from different terminals requires security recheck without any assistance from staff. Nearly half my flight missed it's connections due to slow security."
優點： "Friendly crew, comfortable and ON-TIME!"
優點： "Both flights on time. Boarding slow but organized"
優點： "On time"
優點： "the movie selection was quite nice"
缺點： "I have to run to get my connection flight"
優點： "Flight was delayed. booked another flight through Dallas with a 150 minutes layover there. That almost wasn't enough as we had an unscheduled 1 hour stop in Austi . In Dallas I had to run from one flight to the next. The only reason I made was because the connecting flight eas also delayed. In rhe end we landed at SFO (instead of OAK) over 2 hours later than originally scheduled. To make matters worse, there was a backup on the Dublin grade, making the drive home to Tracy over three hours long. arrived at SAT at 4:30 PM CDT and arrived home in Tracy after 3:30 AM OFT. oh yeah, and my luggage didn't make it at all..."
優點： "The service was excellent and the flight on time."
缺點： "The seats have been refurbished In the narrow size."
優點： "On time."
缺點： "No overhead. No crew interaction getting on or off plane. First time in 55 years no crew at door as deplaned."
優點： "Boarding was easy and pleasant"
缺點： "The aircraft was tiny and we were delayed"
優點： "The aircraft was perfect :)"
缺點： "The new basic economy fair. My tickets were booked before this happened and I was requested to pay my carry on"
優點： "Fast flight."
缺點： "Hours of sitting without free Wifi and flight attendants that could care less. Also the small print in all of AA’s ticket deals and what they really don’t offer."
缺點： "Plane was cold, seats old and uncomfortable"
優點： "Amazing flight..,......... Great service"
優點： "Smooth takeoff and landing. The seats were comfortable for a 3 hour flight."
缺點： "Nothing to complain about. I was satisfied with this flight."
優點： "I took American's first direct flight between Philadelphia and San Antonio. It was a nice plane, good service, and amenities for a cost. Love that the plane had plugs!"
優點： "In spite of adverse situations the counter staff was extremely helpful"
優點： "Boarding and flight was on time."
優點： "Every thing. I am not rating it as excellent only for the 'Maxim' : "There is always scope for Improvement""
缺點： "Nil. No complaints what so ever."
缺點： "air conditioning did not work well. heat was coming into the plane from the windows."
優點： "On time, staff at gate and on plane friendly and courteous."
缺點： "No plug for electronics. Seats crowded with heavy person next to me."
優點： "Overall flight was great. Crew, pilot, flight attendants, boarding, everyone and everything was great. Water and orange juice was offered even for a 45 min short flight."
優點： "Punctuality and clean plane"
缺點： "That I bought a ticket for British Airways and found out that American was my carrier to Dallas as well as Paris."
優點： "Flight staff was friendly."
缺點： "Flight got delayed. I was a little worried I wouldn't make it to the connecting flight."
優點： "The seating was good."
缺點： "Even though the weather caused issues, i felt that we were treated poorly. I wound up having to sleep in an airport. Never had to do that before. There was no empathy for our situation whatsoever."
優點： "I am going to miss the old MD80's when they are gone."
缺點： "The lack of leg space didn't know it was that bad."
優點： "Flight much better organized, seat more comfortable"
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
優點： "Crew were friendly and helpful"
缺點： "Sits not suitable for long distance travel"
優點： "Plane was amazing! As always I will wish for more leg rim due to being tall. The food was wonderful and the entertainment was well varied and contained several new releases."
缺點： "Leg room!!!!"
優點： "The 787 was spacious."
缺點： "Plane was delayed on takeoff and landing."
優點： "On time"
優點： "Good service in business class, comfortable seats."
缺點： "No complaints"
優點： "Plus seating was wonderful. Very comfortable."
缺點： "Could have used more water."
優點： "Overall I had a good flight. I do not have any complaints."
缺點： "No complaints."
優點： "Even though the flight was delayed the captain and crew made great effort to get everyone on and off as fast as possible. Crew was very nice."
缺點： "Flight was delayed due to weather but there wasn’t much anyone can change about that ."
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
缺點： "They dont accepted the seats Im requested before, when you charger $ 15.99"
優點： "Smooth flight"
優點： "Staff was very nice"
缺點： "My seat was double booked and then I was moved three times while everyone else was also boarding. I was clearly treated as an after thought even with having checked in to the flight and confirmed my seat 24 hours in advance."
缺點： "United's flight was delayed five hours going to Nashville and on the return flight was delayed over an hour. I have yet to be on a flight with United that was on time. I've learned my lesson and will NOT fly United again."
優點： "I liked the flight was a fast one from San Antonio to Denver and that it wasn’t too crowded."
缺點： "I didn’t like all the excessive noise from the plane and kids."
優點： "Good on time flight"
缺點： "Flight attendant was short and not friendly. She would accentuate every announcement as if we were in first grade and not listening to the teacher. (Put ur bags UNDER your seat.) every time."
缺點： "No beverage offered during the entire flight. Plane was on the runway for about 40 min prior to take-off. What a waste of time!"
優點： "Heather, the cabin flight attendant was wonderful. A great hostess that was very helpful to all the passengers and crew. The men on the flight deck were outstanding gentlemen. They helped an elderly lady without hesitation and made that little woman's day."
缺點： "Fully understanding the small size of the aircraft, it seems the seats continue to shrink. Flying in a little wider seat would be preferred, but is understandable. First class accommodations would be outstanding."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "No issues and it was on time"
缺點： "Not applicable"
缺點： "We sat onboard the aircraft for the longest time, a bit before we left, but then at Houston sat there for so so long, had to run across the entire airport, almost missed my connection."
優點： "Mas o menos"
缺點： "En el manejo de mi maleta me rompierón una de las ruedas de la maleta."
優點： "Early arrival"
缺點： "Waiting for docking spot."
優點： "The flight attendants were top notch."
缺點： "It was a very nice flight."
優點： "Staff very courteous & very helpful with a smile!!"
缺點： "I've nothing to say that we disliked."
優點： "Cleanliness, Everything"
優點： "Everything its gteat"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "Despite the recent incident United Airlines strives for ultimate customer service. There ancillary customer amenities truly are way above any other Airline that I've experienced in The Last 5 Years. When you first class and have access to the United Club room it is truly a very comfortable experience."
缺點： "Nothing everything they did was amazing"
優點： "Movies on personal device"
優點： "Everything went fine and they sorted out a spot for me to sit even though the flight was overbooked"
優點： "People were friendly."
缺點： "Instead of beginning to board the groups the agent decided to hold up the lines to fix or maybe even find a passengers name. I know how that push off is and it seemed that we were past our boarding time and I actually had a connecting flight at my arrival destination."
優點： "Everything was wonderful"
缺點： "The monitors inside the plane didnt indicate the current location of our flights as other airlines do inside their planes."
優點： "Staff was nice"
缺點： "Uncomfortable plane"
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
缺點： "Called customer service and lady was siper rude!"
優點： "Nice staff and comfort."
缺點： "I didn't like that when I got on and off my flights. When I asked for help because I am deaf and mute no one would escort me to the planes cabin or the right gate. Had to ask 3 different gates which way do I go because I cant hear and I was upset because I thought I wouldn't make my flight. My wife made sure that they put on my information in the system that they would help me, but I guess it doesn't work like that. In future I will make different arrangement so that I can get the help I need."
缺點： "Lost my luggage and no response, All my clothes, medicine, cosmetic in the bag. Please rush it . You guys spoiled my trip."
優點： "The communication via Kayak was great in notifying me there was a 25 minute delay."
缺點： "Not seating with my kids but they loved the sense of independence."
優點： "The friendly service and easy experience. As well as the car of the crew"
缺點： "The seats were A bit stiff but that is the only thing out of many positives."
缺點： "Our flight was delayed and we almost missed our connection. Our baggage was not at our destination and the flight attendant at the counter was rude and barely helpful."