As I worried about, the time between my flights was not nearly enough. So, I got stuck in Tokyo during golden week and extra night. That was terrible and difficult.
Japan airlines feeds you even on 4-5hr flight alaska airlines you get a small package of cookies on 4-5hr flight
Premium economy is so nice.
Left late I am glad I did not have a connecting flight
cramped seating, no entertainment, no meal despite the website ensuring it. The baggage crew dented my hard shell bag.
They are all good,but can’t compare with Japanese airlines
Great flight. everything was good but food. Pasta for breakfast. Beef flavor dish(not much beef to be found) with rice and couple of small salads.
I really JAL! Will use again. KAYAK is excellent as well.
缺點： "flight didn't even happen"
優點： "One of the JAL ground crew was fantastic at Narita airport. I didn’t have enough time to get on my next flight. She provided me full assistance to take me to the connecting flight gate on time."
缺點： "Several flight attendants gave me wrong drinks."
缺點： "The flight was fantastic. It was a long flight but the flight attendants took excellent care to keep us comfortable."
缺點： "Luggage lost. Tv audio did not work"
優點： "Seating and service"
缺點： "Flight to Haneda airport not Narita"
優點： "I was on board with my 4 months old baby. The crew was so kind, they helps me a lot."
優點： "The crews were very kind and helpful."
優點： "Easy boarding. Very nice crew."
缺點： "I was unlucky and got the corner rear seat that had no window. Glad it was a short flight!"
優點： "Seat was spacious. Crew was nice."
缺點： "Lack of individual air vent make the flight uncomfortable. I was too warm and unable to sleep even though it was an overnight flight."
優點： "On time. Boarding was great. Flight wasn’t full so plenty of room to stretch out."
優點： "Very professional staff, smooth boarding process."
缺點： "Uncomfortably hot throughout flight. My entertainment system was out of sync, so some movies wouldn't play and the others would link to something completely different. My companion's systems appeared to work fine, so we took turns switching seats to use the one entertainment system."
優點： "everything. Flying on JAL was a fantastic experience. I'm not much for flying and was worried about the long flight, but I loved every minute of it. The flight attendance were so sweet and nice, the food was great. I would even go to Japan again just to fly with JAL!!!"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "The staff are really nice helpful and respectful."
缺點： "I dont l8ke the restrooms, they shoukd be always be cleaned most of the times. No cup noodles."
優點： "Was fed a meal and snacks/drinks for this connecting 3 hour flight in economy. Hard to sleep in the economy seats, But with a blanket and thick clothes it would be better! Japan Airlines crew extremely nice!"
優點： "Very helpful and polite"
缺點： "I got a sore but comes the seat was not very padded"
優點： "This airline is efficient, polite, and has a great business class product. Seats are large and open. Easy to move into different positions. Tv is in readable large and clear with a mini screen in the remote. The food was outstanding. Waygu beef medium rare. Washrooms are the cleanest in the sky. Definite repeat!"
優點： "Professionalism with friendliness of the crew and the service provided."
缺點： "No issues with flight and boarding."
優點： "Liked creative approaches with the meals, with new/different menu - some room for improvements but generally good Loved the movie selection"
缺點： "Found the seats hard and uncomfortable after a few hours although the leg space was more generous in economy than United/ANA"
優點： "Able to watch Three Billboards, Darkest Hour, Shape of Water, Wonder, and list goes on and on."
缺點： "The seats on the 787 were much more crowded than on the 767."
優點： "The staff are very friendly and accommodating. The food is superb. Although, our trip is long it doesn't seem like because of the great service."
優點： "As expected everything was not overly done nor less of comfort and services. The food was Excellent quality and prepared with care. The airplane was new types and flew fast and smooth."
缺點： "The Kansai airport was huge and super fancy. Shere number of people were like the Zoo and its designed to move people through all the retail shops to get to my gate."
優點： "Best customer service"
缺點： "Our flight was delayed for two hours. We have a connecting flight from Osaka to Los Angeles, which we were worried we couldn't make it. They told me the flight will wait for us because there were 20 plus people also need to get on that plane. When the time of boarding we heard they were calling us to the front and explained the flight we were suppose to be connecting already took off. They had to booked us to another airline. We were extremely disappointed! We asked if we could took another Japanese airline but they said our luggages were already transferred to that airline and the tickets were printed! Mosf importantly we have already waited in airport 5 hours and they needed us to wait for another 3 hours! Very bad experience with how they dealing with this situation!"
優點： "food is above average."
缺點： "Cramped leg room for long flight"
優點： "Customer service was really good"
缺點： "The food always makes it hard to eat anything the next day."
優點： "Superb services!"
缺點： "I don't think there's anything I didn't like during my journey"
優點： "Incredibly nice staff made you forget about the older plane model you are in. Decent airplane meals and the nonstop from San Diego makes Japan now a frequent destination for us! I lucked out with 3 open adjacent seats roundtrip woo hoooo!"
缺點： "Movie selection was the same on return flight which was a bit of a bummer."
優點： "Very efficient boarding. Using two doors and a twin aisle plane made boarding very efficient despite the size of the plane and the number of people. Free WiFi worked surprisingly well - I was able to make a video call to my family. The plane was clean and tidy . Not really much more to say as it was a very short flight."
缺點： "No food offered, not even a biscuit, only very basic drink selection."
優點： "The flight attendants are quick in services and with great manner. Cabin foods are generous, filled with variety and tasting the best among various international airlines that I have experienced between LAX and Taipei, Taiwan in the past ten years. The seat belt on light and bell were kept at minimal, in contrast to other airlines like EVA, China Airlines, Korean Airlines and United Airlines."
優點： "Except for the tightly packed seating in economy class, everything else was beyond excellent. And even that was better than some US domestic flights. Large selection of Hollywood movies, gratis."
缺點： "I laughed at the Brace For Impact illustration on the safety card. It was not possible for me to double over with my arms under my thighs. The seat ahead was too close. The headphones produced tinny sound, and the two-pronged plug precluded using my own."
優點： "I really loved JAL customer service at checking counter. So friendly and great customer service I received."
缺點： "No individual AC vents to stay cool on long flight."
優點： "JAL has excellent service. The flight attendants are very responsive and always there to help. The boarding and everything was smooth."
優點： "Service was wonderful! Domo arigato gozaimasu. Aloha, Cary"
缺點： "First flight delayed for mechanical. Put on another flight. About to take off and ground for two hrs on the tarmac. No refreshments offered on either. The only thing they did was tell us we had the right to de board after sitting in silence for 1.5 hrs. I wish I could say this is not the norm for American Airlines but they are 5/6 in the past two months for being late and having mechanical issues"
優點： "No hickups"
缺點： "Wi-Fi wasn't working on this plane"
缺點： "The plane to Guatemala was the worst plane I've got in on"
優點： "I’m alive"
缺點： "An hour late. 3 gate changes. Missed connection in Phoenix. Typical AA."
優點： "Yes! They were helpful and nice as well on the flight."
缺點： "Mhm.. Nothing."
缺點： "You could have been on time. You could be accountable. You ruined my wife’s 40th birthday by failing to fulfill you’re end of the deal."
優點： "Michael DJ was awesome! Made us laugh during the safety demonstration which was much appreciated on a long travel time home!"
缺點： "The descent down to the airport was rough. I felt it was done too quickly, caused a lot of pressure on my head and was very painful"
缺點： "Hot crowded late horrible"
優點： "Attentive crew, generous drinks"
缺點： "I am not crazy about this plane. I had flat beds, but the ones that face each other in an awkwardly intimate way. Also miss the places to store the things I might need/want on the flight. All I had was the little drawer."
優點： "That the flight attendant took pity on me when she could see how flustered I was boarding and let me move up to the business class section."
缺點： "The gate agent was awful! She decided that my bag was too big to go onboard even before I put it in the measurement thing. I did have to rearrange some items - but then it fit! Regardless of the fact it completely fit on my first leg of the trip."
優點： "I really appreciate the automatic notifications letting me know what gate my connection is at and what baggage claim I’m in. Very nice."
缺點： "Nothing that I took note of."
優點： "Crew was great, boarded quickly."
缺點： "San Antonio has connection from different terminals requires security recheck without any assistance from staff. Nearly half my flight missed it's connections due to slow security."
優點： "Awesome all around. On time!!"
優點： "Friendly crew, comfortable and ON-TIME!"
優點： "Comfortable, friendly and ON-TIME!!!"
優點： "Both flights on time. Boarding slow but organized"
優點： "On time"
優點： "the movie selection was quite nice"
缺點： "I have to run to get my connection flight"
優點： "Flight was delayed. booked another flight through Dallas with a 150 minutes layover there. That almost wasn't enough as we had an unscheduled 1 hour stop in Austi . In Dallas I had to run from one flight to the next. The only reason I made was because the connecting flight eas also delayed. In rhe end we landed at SFO (instead of OAK) over 2 hours later than originally scheduled. To make matters worse, there was a backup on the Dublin grade, making the drive home to Tracy over three hours long. arrived at SAT at 4:30 PM CDT and arrived home in Tracy after 3:30 AM OFT. oh yeah, and my luggage didn't make it at all..."
缺點： "That I had to take multiple plans when I wanted a one time stop"
優點： "The service was excellent and the flight on time."
缺點： "The seats have been refurbished In the narrow size."
優點： "Nothing good to say about AA"
缺點： "AA screwed up reservations by rescheduling flights by 3 hours earlier (done not once but two times) causing 6 hour layover. This plus an additional 2:38 delay on next flight made the journey horrible. Will never book an AA/BA flight again for intrnational travel."
優點： "On time."
缺點： "No overhead. No crew interaction getting on or off plane. First time in 55 years no crew at door as deplaned."
缺點： "The flight was delayed 3 times and I missed a connection in Dallas so I had to get a flight with Delta, but the staff was very helpful getting me that flight."
優點： "Boarding was easy and pleasant"
優點： "I feel everyone was courteous and professional in their job. Nothing special happened that was outstanding."
缺點： "What I didn't like was the flight from SAT to PHX arrived 1 hour early and their was no gate to go to. Consequently we sat on the tarmac for minutes! There was no value in arriving early!"
缺點： "The aircraft was tiny and we were delayed"
優點： "Fast flight."
缺點： "Hours of sitting without free Wifi and flight attendants that could care less. Also the small print in all of AA’s ticket deals and what they really don’t offer."
缺點： "Plane was cold, seats old and uncomfortable"
優點： "Amazing flight..,......... Great service"
優點： "Smooth takeoff and landing. The seats were comfortable for a 3 hour flight."
缺點： "Nothing to complain about. I was satisfied with this flight."
優點： "I took American's first direct flight between Philadelphia and San Antonio. It was a nice plane, good service, and amenities for a cost. Love that the plane had plugs!"
優點： "In spite of adverse situations the counter staff was extremely helpful"
優點： "Boarding and flight was on time."
優點： "The flight left on time, there wasn't a lot of fuss about overhead space and we arrived early."
缺點： "They didn't offer any snacks...no pretzels or cookies."
優點： "Every thing. I am not rating it as excellent only for the 'Maxim' : "There is always scope for Improvement""
缺點： "Nil. No complaints what so ever."
優點： "The punctuality of the boarding, take off and landing of the flight!"
缺點： "When I came up to have a seat assigned, the representative could have given me a better seating, not necessarily a First Class ( as they were available AND I checked in as an Active Duty Army Officer) but instead assigned me a seat at the rear of the aircraft! Horrible, if that's how AA treats their dedicated service members!"
優點： "On time, staff at gate and on plane friendly and courteous."
缺點： "No plug for electronics. Seats crowded with heavy person next to me."
優點： "Overall flight was great. Crew, pilot, flight attendants, boarding, everyone and everything was great. Water and orange juice was offered even for a 45 min short flight."
優點： "People were nice about screwing us ocer."
缺點： "We boarded on time. But then we sat outside forever because apparently they had too much fuel. Then we left 40+ minutes late. Then when we got to Dallas our fate was taken. Then I missed my flight. Then they offered NO support. They would not pay for a hotel and I'm presently sleeping on the airport floor. WORST EXPERIENCE EVER AND I WILL NEVER FLY AMERICAN AIRLINES AGAIN."
優點： "Flight staff was friendly."
缺點： "Flight got delayed. I was a little worried I wouldn't make it to the connecting flight."
優點： "The seating was good."
缺點： "Even though the weather caused issues, i felt that we were treated poorly. I wound up having to sleep in an airport. Never had to do that before. There was no empathy for our situation whatsoever."
優點： "I am going to miss the old MD80's when they are gone."
缺點： "The lack of leg space didn't know it was that bad."
優點： "Flight much better organized, seat more comfortable"
優點： "Crew were friendly and helpful"
缺點： "Sits not suitable for long distance travel"
優點： "The 787 was spacious."
缺點： "Plane was delayed on takeoff and landing."
優點： "On time"
優點： "Good service in business class, comfortable seats."
缺點： "No complaints"
優點： "Plus seating was wonderful. Very comfortable."
缺點： "Could have used more water."
缺點： "One of the csbin crew was very angry, rude snd confrontationsl to the wheelchsir assistsnt. He challenged her sbout not picking up my carryon from the foor where he put on the floor. She commented she did not like to work for Uunitd because they were demsnding and demesning. This united rmployee csme back 4 times as we werr behind each other when we deplaned. Twice he szid,"L'm dorry but....." finslly he adked fpr her nsme. Tsking out hid isdues on another employee was unvslled for and unprofessional."
優點： "Overall I had a good flight. I do not have any complaints."
缺點： "No complaints."
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
缺點： "They dont accepted the seats Im requested before, when you charger $ 15.99"
優點： "Smooth flight"
優點： "Staff was very nice"
缺點： "My seat was double booked and then I was moved three times while everyone else was also boarding. I was clearly treated as an after thought even with having checked in to the flight and confirmed my seat 24 hours in advance."
優點： "fast take off and good service."
缺點： "United's flight was delayed five hours going to Nashville and on the return flight was delayed over an hour. I have yet to be on a flight with United that was on time. I've learned my lesson and will NOT fly United again."
優點： "I liked the flight was a fast one from San Antonio to Denver and that it wasn’t too crowded."
缺點： "I didn’t like all the excessive noise from the plane and kids."
優點： "The flight was on time"
缺點： "This was a smaller plane (4 seats across). Knowing this, they didn't bring enough luggage carts, so they only brought some of the luggage to the baggage claim and didn't tell us this. 5-6 of us waited and waited and finally asked someone who told us that they had to go back to the plane to get the rest of the luggage. Those of us still waiting got to wait another half hour for our luggage. Talk all they want, United just can't seem to get it right. PS: those of us who had to wait were the ones who got to the San Antonio airport the earliest and thus our luggage was on the plane first."
優點： "Good on time flight"
缺點： "Flight attendant was short and not friendly. She would accentuate every announcement as if we were in first grade and not listening to the teacher. (Put ur bags UNDER your seat.) every time."
缺點： "No beverage offered during the entire flight. Plane was on the runway for about 40 min prior to take-off. What a waste of time!"
優點： "Heather, the cabin flight attendant was wonderful. A great hostess that was very helpful to all the passengers and crew. The men on the flight deck were outstanding gentlemen. They helped an elderly lady without hesitation and made that little woman's day."
缺點： "Fully understanding the small size of the aircraft, it seems the seats continue to shrink. Flying in a little wider seat would be preferred, but is understandable. First class accommodations would be outstanding."
優點： "Flight was on time even with unexpected.repairs we still arrives at our destination on time. Crew members were polite and efficient."
缺點： "Economy seats are so close and uncomfortable."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "No issues and it was on time"
缺點： "Not applicable"
缺點： "We sat onboard the aircraft for the longest time, a bit before we left, but then at Houston sat there for so so long, had to run across the entire airport, almost missed my connection."
優點： "Early arrival"
缺點： "Waiting for docking spot."
優點： "The flight attendants were top notch."
缺點： "It was a very nice flight."
優點： "The space of the plane since I volunteered to be at the emergency door I felt comfortable..."
缺點： "Not giving me my seat number because my ticket was not a standby ticket and I seem to think that the agent thought that I was on standby but I have to go to him several time to make him understand that my ticket had a confirmation number and I did a reserve and I needed a seat number it was not on standby when he checked it he said okay and I also explained to him that I was a military personnel ... The agent should treat us with respect you should have gave me a better information and just throw me away then going back to him several times for the correct solution..."
優點： "Staff very courteous & very helpful with a smile!!"
缺點： "I've nothing to say that we disliked."
優點： "Cleanliness, Everything"
優點： "Everything its gteat"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "Movies on personal device"
優點： "Boarding and landing ahead of schedule"
優點： "Everything went fine and they sorted out a spot for me to sit even though the flight was overbooked"
優點： "Staff was nice"
缺點： "Uncomfortable plane"
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
優點： "Crew took special care of my guitar -- much appreciated."
缺點： "Small plane. Kept bumping my head when I got up."
缺點： "Called customer service and lady was siper rude!"
優點： "Nice staff and comfort."
缺點： "I didn't like that when I got on and off my flights. When I asked for help because I am deaf and mute no one would escort me to the planes cabin or the right gate. Had to ask 3 different gates which way do I go because I cant hear and I was upset because I thought I wouldn't make my flight. My wife made sure that they put on my information in the system that they would help me, but I guess it doesn't work like that. In future I will make different arrangement so that I can get the help I need."
優點： "The communication via Kayak was great in notifying me there was a 25 minute delay."
缺點： "Not seating with my kids but they loved the sense of independence."
缺點： "I am TSA approved. I am Global Entry approved. The TSA pre- check did not appear on my boarding passes. I was body searched 3 times, had no privileges, my luggage opened and scrutinized."
優點： "The friendly service and easy experience. As well as the car of the crew"
缺點： "The seats were A bit stiff but that is the only thing out of many positives."