每天清潔，並在 聖安東尼奧飛往 台北的機艙內安裝HEPA高效濾網
優點： "Crew was very polite. Great food and service."
優點： "Happy crew."
缺點： "more selection of hollywood movies"
優點： "The crew was amazing!!"
缺點： "Nothing! Excellent flight!"
缺點： "Luggage lost. Tv audio did not work"
優點： "The crews were very kind and helpful."
優點： "I really got a good deal on my trip's cost, and for the price, all the comforts of a top-quality airline were there. I especially appreciate how helpful and friendly the airline staff were."
缺點： "The outbound flight still had the exact same movie selection as the inbound flight had, even though they were six weeks apart for my trip. I really feel like the movie selection should be changed every month (or even more frequently than that), as I ran out of films to watch."
優點： "the Level of service and the Japanese culture was evident at every moment of this flight. Our boarding process was delayed by almost an hour, and it felt like every 5-10 minutes we had an update as to what was going on and why, then passports were checked early, and service was top notch."
缺點： "In my perfect world, we would have updates way in advance if there are mechanical or airport issues but that is a slim to none chance. That is about it. Everything else was amazing!"
缺點： "Cabin crews need to learn how to smile."
優點： "Very comfortable and nice atmosphere"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "I wish all long haul flights were like this. Very clean and well maintained cabin space, good quality food, very attentive, helpful and polite cabin crew. Never thought I’d be able to say this, but the 14 hour flight with two young children in economy was a really enjoyable experience with JAL!"
缺點： "Really no complaints"
優點： "The level of care and attention that was given to my comfort during the flight was extraordinary. Also the economy was much better than any economy i've ever come to expect from other airlines."
缺點： "The boarding I didn't know at first where to go to get to the gate. Having to exit and then re-enter the airport was a pain and further complicated my boarding. But that was not JAL's fault and is on SFO."
優點： "Was fed a meal and snacks/drinks for this connecting 3 hour flight in economy. Hard to sleep in the economy seats, But with a blanket and thick clothes it would be better! Japan Airlines crew extremely nice!"
優點： "Japan Airlines hasn’t the best customer service of any airline I have ever flown. Flight attendants aren’t very friendly and they give you a lot of food. The entertainment was great as well."
缺點： "The staff at Tokyo Narita was slow and unfriendly, which doesn’t reflect well for Japan air."
優點： "服務 電影 雪糕"
優點： "Good space between seats. Cleanest of the restroom. Nice crew service"
缺點： "What did you dislike? I purchased our tickets back in November selecting which seats we wanted. When we arrived February 16th they stated we were "standby" after a debated discussion they found us some seats at the very back of the plane (not our selected seats). On our flight back they had us, my husband and I seating in separate sections on the plane (again not our selected seats) 6 rows away from each other. I will NOT recommend using Kayak in the future. Leslie Dickey"
優點： "Awefull I did get to use my ticket"
缺點： "Japan could have helped me change my name in my reservation to match my passport"
優點： "Food was excellent and service came frequently. In-flight entertainment was amazing."
優點： "No major disasters, comfortable seats, on time."
優點： "Everything. Was just outstanding."
缺點： "No complaints"
缺點： "Everything. Screens were small. Leg space was little to none. Food was trrrible. I will never fly with JAL again"
優點： "I am looking forwards to using them again! I paid more using this airline than their competitors. But after completing my trip I will have to say it was well worth it and will using them again."
優點： "Let's face it - flying b-class is pretty awesome, so for $3300, it was really great. Loved the food selections, though I did feel the food was a little on the heavy side. I had the Japanese fare, which was lighter, but a little more salted than what I prefer - but over all very good. Service was amazing - the crew is super-nice. The plane, a massive 787 jet, absorbed the turbulence like it was nothing. It was like riding in one of those Cadillacs from the 1970's. The lavatories were big enough that I could actually stand up straight (and I'm 6'0"). The seats were pretty good as well - they had a feature for extension of the seating surface to allow for more thigh support (which I love) as well as great lumbar support. the movie selection was OK - neither great nor bad, and I ended up watching 4 movies during the flight anyway. ;)"
缺點： "I preface this section by saying that I'm being very nit-picky here - there's not much I can really say, except that the seats, while they will recline to a flat surface, which is great for dozing off, they are angled about 15 degrees so you're constantly sliding down them in that position. Also, there could be more support for your head in the reclined position - I had to futz with pillows and a blanket to get that comfortable. However, the reclined position was the most comfortable, and I could get it so that I was sufficiently reclined with my legs extended and horizontal, while laying back without sliding down. This was sufficient for resting. I'm only mentioning this because I flew a business class flight on Delta in 2015 which had ridiculously amazing seats that reclined all the way flat and horizontal. On the 9-11 hour flight from Tokyo back to San Diego, which will take place mainly at night, this would be a very useful feature."
優點： "Great service! Also, the food and beer that came with my flight was awesome."
優點： "Everyone on the flight was very nice and helpful. Food was excellent! There were a lot of choices of movies to watch. It was probably the best flight experience I've ever had and I travel overseas quite a lot. If I ever get the chance to fly them again, I will. Great service and outstanding experience."
優點： "I have gotten used to long flights on various American airlines where it seems the staff do the minimal amount. Service is so incredibly better on Japan Airlines. Staff respond when you ask for assistance. They smile and work with the passengers. They were actively present almost all the time which was amazing. There is just no, "no," on Japanese Airlines. I loved the media options."
缺點： "It has been a while but the food was not as good as I remembered from way back when, or maybe that was Korean Air? It was, however, hot when it should be hot and cold when it should be cold."
優點： "The flight attendants were very kind and attentive."
缺點： "A bit hard to get in and out of my seat 8A. But the seat and bed itself were comfortable."
優點： "food was great movies are updated flight attendants are professional and courteous"
優點： "attentive flight attendants, the aircraft looked reallly nice & they gave me a good seating position w/ more leg room"
缺點： "on a 12 hour flight they served meals only twice, at the beginning and at the end.. i was really starving in-between for somethign heavier (though u can ask for those biscuits etc).."
優點： "Our flight had a long delay, but one we were on board it was a short and smooth flight."
優點： "Cabin attendants were nice. I got sore throat so I asked some items, like water or candies. Then they served me them nicely."
優點： "Direct flights from San Diego to Narita. Easy connections for other countries. Good food. Luggage allowance."
缺點： "Seats are a bit hard and do not recline enough. Would trade legroom for more angle on the seats."
優點： "Extremely nice flight attendants, little toothbrushes in the bathroom, pretty decent meals. I would definitely flight with again."
優點： "As always, the Japan Airline's stewardess takes care of you so well, they really make your trip a very comfortable one. (Think the Japanese airline crews are the most caring, with thorough service, and they are surely one of them."
優點： "Everything from check in till I got off the plane was fantastic. Friendly and helpful crew with impeccable service unlike a certain few airlines. Will definitely use JAL again!"
缺點： "Can't think of any"
優點： "Dreamliner 787! Great staff. Efficient. Good food."
優點： "Amazing service"
優點： "Cathay and JAL Provided excellent customer service throughout the the flight. Everyone did an excellent job and went out of their way to make sure I made flights and had what I needed."
優點： "Plane is comfortable"
缺點： "AA attendants were aloof, too busy talking to one another to notice passengers. Service was slow. I felt as I was an inconvenience to the staff."
優點： "The crew's attention to detail, service."
缺點： "Sort of bumpy flight."
缺點： "I wish there were options in the food they serve."
缺點： "Late boarding"
優點： "Flight attendants are really kind and patient."
優點： "Very polite and fast service, international Languages"
缺點： "Food was a bit boring and bland, but since it was only from Seoul to Tokyo, it was okay. But I was hoping for Japanese food instead of that Egg dish, the entertainment system needs to be updated since the touch screens had a delay of about 10-15 seconds or didn't even function at all."
優點： "Great crew"
優點： "Cleanliness. Safety. Friendly."
優點： "Nothing. I’ll never do business with Delta again. Not even to make use of the $80.00 voucher credit they extended. Delta San Antonio manager Delphine is an awful representative of customer service, and a horrible person!"
缺點： "I should have never flown Delta."
優點： "Very courteous"
優點： "On time. Friendly crew"
缺點： "Reading lights did not power during first 40 minutes of flight. Had an aisle seat originally but after upgrading to comfort+ got bumped to a middle seat"
缺點： "Delayed departure"
優點： "Once boarding was over, flight and crew were great."
缺點： "Flight was delayed by 2 1/2 hours. Better accommodations and notice would have been appreciated."
缺點： "Mechanical difficulty. Late Then missed connecting flight. 4 hours in a hotel. Then back to the airport the next day. Why can’t airline keep planes in good condition?"
優點： "WiFi and Entertainment"
優點： "Pre-Boarding was very good"
缺點： "Meal service and trash pickup was poor. When meals were served, within 15 minutes food tray pickup was rushed making me feel like I had to cram the food down my throat. I did not and there was no further trash pickup for several hours. I initiated the attendant lamp and no crew responded."
優點： "The crew were good."
缺點： "The flight was delayed taking off. The crew tried to make it up but it was 90 minutes late in the end - I almost missed a connection. Seats were ok."
優點： "The crew was amazing my daughter is still talking about how nice they were to her."
缺點： "Nothing at all!"
優點： "The boarding was very quick"
缺點： "The flight was not comfortable and shaking as if it is about to explode"
優點： "Delta - best airline"
缺點： "Airbus - entertainment systems never work."
優點： "On time. Clean."
缺點： "But cold but crew did find a blanket."
優點： "Not much."
缺點： "The hand-me-down Southwest boarding group gates. The automated ticket readers. The whole de-personalization."
優點： "Loved the roomy seats and the upgrade wasn't terribly expensive"
缺點： "Terrible baggage check and security lines (even Pre-Check!) at JFK Teeminal 1 (AirFrance)."
優點： "In flight tracking"
缺點： "Irregular serbice"
缺點： "Expensive food"
缺點： "Flight attendant took my complimentary new order but then forgot to bring me the food."
缺點： "Padding on seats are worn out. Very uncomfortable"
優點： "All wonderful."
優點： "Flight attendants were very helpful and gave us free headphones and adjusted our seats so we could sit together as a family. There were no delays to ATL just 48 hours after the power outage the regular scheduled flight schedule had resumed. Great Flight, Great Crew!"
缺點： "Everything was good."
優點： "Excellent leg room. Comfy seat"
缺點： "Seat couldn't recline back. Was a little uncomfortable for a long flight. Chair had crumbs on it before I sat down-it was easily wiped away meaning no one had cleaned the chairs or looked at them beforehand. Absolutely freezing. Wearing long socks and boots and my feet still felt frozen by the end."
優點： "I called ahead to get a seat assigned. I suffer from minor claustrophobia and the lady at the call center was kind enough to seat me somewhere spacious."
缺點： "Snacks could be better. Although the biscoff cookies are excellent and the crew was on their game making sure we had our snacks. I wish that for a flight as long as NY to MIA, they would offer more of a meal."
優點： "Pilots skill - it was raining hard when we landed"
優點： "Courtesy. Efficiency The flight attendant was extraordinary. Coates"
缺點： "The first plane was a little old. Neither reading light worked."
優點： "Quick boarding, clean plane, comfortable seats, the flight departed and arrived on time."
缺點： "The landing was a bit harsh, we couldn't connect to the airplane WiFi, so we did not enjoyed the entertainment."
優點： "We were traveling with a 4 month old lap infant, and the crew went out of their way to warm bottles and be friendly in general. The plane was clean and comfortable, and on this leg of our trip the entertainment system actually worked!"
缺點： "The only bad things were those that were totally out of Delta's control: weather delays and absolutely nasty and rude TSA agents who seemed to understand neither the concept of their Pre-Check system (no dedicated lines and no priority) nor the fun of traveling with an infant."
優點： "Check in, gate, and plane staff all friendly and efficient. Plane clean and flight on time. Overhead space with full plane was no problem. Service inflight was quick and cheerful."
缺點： "Drop off in San Antonio always a mess. Traffic delays driving up to drop off. Security check 20 minute with no pre approval. Seats crowded. Snack choices predictable."
優點： "The flight attendant was wonderful and was funny on the flight. Kayak kept me informed of all gate changes and delays."
缺點： "The Delta app did not update about any of my gate changes nor were they announced by the gate agents."
優點： "They forgot the CC reader so drinks were free. The free GoGo media is cool."
缺點： "Flight was cancelled and rescheduled 3 times. Delayed. Tiny plane = uncomfortable and turbulent."
缺點： "The fact that my flight was delayed for the second time in the past week"
優點： "singing crew member, especially nice for Mother's Day"
優點： "The crew were very friendly; service was good Trip was pleasant Plane was clean and comfortable."
優點： "Absolutely nothing, flight was cancelled after 6 hours stood in line for 4 hours only to be told there were no flights to get me to my destination."
缺點： "I had to wait at the gate for 3 hours due to the maintenance of airplane. Delta offered some snacks and beverages but 3 hours? I was so stressed out to wait 3 hours to worry to take a connect flight."
優點： "Amenities, seating, plane was newer and nice"
缺點： "Stewardess didn't seem to want to work.wasn't attentive, seemed annoyed, by the time I could order breakfast in 31st class I only had 1 option left. Why wouldn't there be enough for all choices for all 1st class passengers?"
優點： "Plane was on time, flight attendants were very pleasant. The plane was very nice and clean. Kudos to Delta"
缺點： "Everything was great."
優點： "Efficient crew. Early arrival."
缺點： "Cabin was freezing."
優點： "Service was outstanding especially the purser and business class crew. Pillow and duvet were very comfortable and bathrooms were very clean during the flight."
缺點： "Food was way below standard. Pork and noodles were the only thing left by the time They got to me and the taste was equal to Asian airlines economy meals. Maybe even lesser quality. Also food in the Delta Sky lounge was not up to the standards of ANA lounges. Also no passes were handed out upon exiting the plane for special lanes at immigration like the last time I flew. Fortunately there were no lines at immigration so it really didn't matter. It was a nice touch though to be along the same level as Thai Airways or any of the other Asian Business class airlines."
優點： "Awesome stewardist (I wish I got her name) noticed that I was in a tight spot near a larger person and moved me to another location that was more comfortable."
缺點： "size of seats for larger people, I realize not much can be done."
缺點： "The economy seating was very tight on this plane. I'm just 5'8", and it felt incredibly tight. I think I had 2" of leg room. I cannot imagine being much taller."
優點： "PLEASE READ MY COMPLAINT AN ADDRESS IT. OTHER THAN THAT COMPLAINT THIS TRIP WAS GOOD CONSIDERING IT WAS MY FIRST TIME FLYING IN 32 YEARS. THANK YOU THE EXPERIENCE WAS GOOD ACCEPT FOR LACK OF COMMUNICATION FROM TERMINAL TO TERMINAL TRANSPORTATION. I HAD A WONDERFUL TIME FLYING DELTA AND WOULD DO IT AGAIN IF THE OCCASION ARRIVES AGAIN."
缺點： "CONNECTING FLIGHT DROPPED OFF 4 TERMINALS AWAY WITH NO OFFER TO SEE IF I NEEDED TRANSPORTATION FROM ONE TERMINAL TO ANOTHER. IT SHOULD BE OFFERED TO ANYONE WITH CARRY ON LUGGAGE WHO HAS TO CHANGE TERMINALS. WHEN I EXPRESSED MY COMPLAINT TO THE LADY AT THE GATE SHE WAS RUDE ABOUT IN ABRUPT. SHE SAID FILE THE COMPLAINT ONLINE IT IS NOT MY PROBLEM WE CAN HELP UNLESS YOU ASK. WELL WITH NO SIGNS TO SAY DO YOU NEED HELP GETTING TO THE NEXT TERMINAL OR AN ANNOUNCEMENT ON THE PLANE AS YOU LAND I DIDN'T KNOW AS THIS WAS MY FIRST TIME FLYING IN 32 YEARS."
優點： "This Transavia Airlines is not good at all."
缺點： "Many things cheaper does mean better."
優點： "Food was great, movie selection too. Everything was great except for I couldn’t really get comfortable to sleep"
缺點： "Not sure how to make the seats more comfortable. I have some back issues though. However, some of my travel companions slept right through the flight."
缺點： "Nothing. Flight was amazing"
優點： "Klm's consistantly high standards in everything they do."
優點： "Flight arrived on time"
缺點： "No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers."
優點： "KLM STAFF WERE VERY PROFESSIONAL"
缺點： "SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE"
優點： "Excellent crew, good food & movie selection."
優點： "economy plus seats were nice, great movie selection, especially international movies"
缺點： "crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better"
缺點： "KLM crew exceed our expectations"
缺點： "The KLM crew are always great serving and treating you. Well above many other airlines."
優點： "Friendly crew"
缺點： "KLM lost one piece of my luggage"
缺點： "Dozens of high school students screaming and climbing onto seats, crew did not intervene."
缺點： "The plane was very hot"
優點： "Food, entertainment and crew was exceptionally friendly."
缺點： "Seats not great for such a long flight."
優點： "My seat"
缺點： "My suitcase wasn’t in the plane. 8 hours in the plane and no one offered us water. We had to look for flight attendant. Entertainment wasn’t great not too many choices and quality of screens was poor"
優點： "The crew was great but the seat wasn't as comfortable and didn't have much leg room."
優點： "The flight was smooth, the service was friendly, and the food with plentiful."
缺點： "Too much activity in the cabin during the flight."
優點： "Crew was amazing, seats were comfortable with enough leg space even without choosing extra space seats. It was my childhood dream come true to fly with KLM. It was really an exciting trip for me, just that it was short."
缺點： "Well, for me everything was on point. Those who have never travelled with KLM, I would encourage them to do so and I’m sure they will not regret."
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
優點： "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
缺點： "No downsides at all"
缺點： "No reading light in my seat..."
優點： "Crew's hospitality, good music, good destination material, terminal info, good system overall"
缺點： "Less legroom, storage space, bad food, few movie options."
優點： "Very good service, teh flight attendants made it as pleasant as possible, plane left on time"
缺點： "tough to sit on a plane for 9.5 hours"
優點： "Everything is alright"
優點： "Smooth flight."
缺點： "Seat a little cramped."
優點： "Everything was clean and well organized."
缺點： "The flight was delayed 1 1/2 hours."
優點： "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
缺點： "The movie options, as well as music and TV options were limited. There were no electrical outlets."
優點： "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
缺點： "The movie options, as well as music and TV options were limited. There were no electrical outlets."
優點： "Comfort was better than on the previous Dash-8. Food was OK."
缺點： "Despised the cold temperature and cold draft in world business even with all vents shut off...gave me a head cold. Boarding was disorganized. There was no sense of direction; ergo, everyone was jumping in."
優點： "Food was excellent, service from staff was friendly, and entertainment options were great."
缺點： "Not a lot of shoulder room being in the middle seat. But it had adjustments options for a lot of other things which were good."
缺點： "You are almost always late!"
缺點： "Flight departed 35 minutes late"
優點： "Wifi on Board"
優點： "Good services!"
優點： "Great service"
優點： "Bording was good and general flight ok"
缺點： "This airplane must be the oldest in the fleet. No USB, no charging, no touchscreen technology, no plugs, no bluetooth."
缺點： "Headset jack only worked if the headset plug was in EXACTLY the right spot."
優點： "Helpful and smiling cabin crew."
優點： "Service impeccable!"
缺點： "They have one line of executive class after the kitchen and toilet, is very noisy."
優點： "Excellent experience with the cabin crew."
缺點： "Seats on the 777 were too narrow. This 777 had a 3-4-3 seating arraignment, it would have been better with a 3-3-3, similar to a 787 configuration. With the current layout, even with an aisle seat, I was sitting in the aisle. And I am not a large person! The flight was full, so use the 787 and two daily non-stops. For a twelve hour flight, the food was only Okay, could have been better and with a better selection. Meal timing was poor."
缺點： "I don’t like the limited choice of drinks on these short KLM flights."
缺點： "It was announced I can choose between fish and chicken meal but when I requested for fish meal, I was told it’s finished. My seat was 21, and it surprised me. If something can be changed about that then your services would be much appreciated. Thank you."
優點： "Good efficient flight crew friendly and helpful"
優點： "The supplied pack of toothpaste/toothbrush"
缺點： "old plane, tight and uncomfortable"
優點： "The cabin crew, the flight and communication and the cleanliness of the plane."
缺點： "It was really unclear which desk to use at Birmingham airport to check in. It was extremely stressful for a first time flier as I had no idea what to do - the desk location wasn't marked clearly and when no staff were there it wasn't clear that the desk was open."
優點： "The crew were lovely and welcoming. We was given snacks and drinks on the flight which was great. Take off was a bit delayed but boarding was smooth. Couldn't complain about the comfort as was only just over an hours flight."
缺點： "There weren't too many options. The movie selection was very limited and the tv show were over 20 years old in some cases"
優點： "Wide selection of entertainment, food was good."
缺點： "Boarding unorganized, but that may have been more of a passenger issue then KLM"
優點： "Was able to check in online, very convenient and easy to access site."
缺點： "I didn't go on this flight, unable to leave Seoul (to Beijing) with China Southern."
"The boarding process went very quickly, faster than I’ve ever seen boarding occur. I understand the need for efficiency, but the groups were called so quickly that there was a lot of chaos at the gate and people running through the airport. Then we all sat on the plane for a while, which seemed silly."
優點： "Boarding was quick and the stewardess took good active care of us"
缺點： "Really by now, we know there is little reason to mask. The constant reminders and the threatening tone is unnecessary and quite annoying."
優點： "Fast flight"
缺點： "Boarding and deboarding takes too long. If you H‑E‑B a full flight in Covid, social distancing is a joke while deboarding the plane. It was a waste of time."
缺點： "First flight delayed 30mins due to crew rest issues."
優點： "Transportation of my pet with no issues"
優點： "On time flight"
缺點： "The plane to Guatemala was the worst plane I've got in on"
優點： "I’m alive"
缺點： "An hour late. 3 gate changes. Missed connection in Phoenix. Typical AA."
優點： "Yes! They were helpful and nice as well on the flight."
缺點： "Mhm.. Nothing."
缺點： "You could have been on time. You could be accountable. You ruined my wife’s 40th birthday by failing to fulfill you’re end of the deal."
優點： "Seats were comfortable"
缺點： "Better route planning and time management"
優點： "Flying is not fun… The seats are too close together making it very difficult to stand up to enter or exit the aisle!"
優點： "Michael DJ was awesome! Made us laugh during the safety demonstration which was much appreciated on a long travel time home!"
缺點： "The descent down to the airport was rough. I felt it was done too quickly, caused a lot of pressure on my head and was very painful"
缺點： "Hot crowded late horrible"
缺點： "Air conditioning"
優點： "That the flight attendant took pity on me when she could see how flustered I was boarding and let me move up to the business class section."
缺點： "The gate agent was awful! She decided that my bag was too big to go onboard even before I put it in the measurement thing. I did have to rearrange some items - but then it fit! Regardless of the fact it completely fit on my first leg of the trip."
優點： "I really appreciate the automatic notifications letting me know what gate my connection is at and what baggage claim I’m in. Very nice."
缺點： "Nothing that I took note of."
優點： "Crew was great, boarded quickly."
缺點： "San Antonio has connection from different terminals requires security recheck without any assistance from staff. Nearly half my flight missed it's connections due to slow security."
優點： "Awesome all around. On time!!"
優點： "Friendly crew, comfortable and ON-TIME!"
優點： "Comfortable, friendly and ON-TIME!!!"
優點： "Both flights on time. Boarding slow but organized"
優點： "On time"
優點： "the movie selection was quite nice"
缺點： "I have to run to get my connection flight"
優點： "Flight was delayed. booked another flight through Dallas with a 150 minutes layover there. That almost wasn't enough as we had an unscheduled 1 hour stop in Austi . In Dallas I had to run from one flight to the next. The only reason I made was because the connecting flight eas also delayed. In rhe end we landed at SFO (instead of OAK) over 2 hours later than originally scheduled. To make matters worse, there was a backup on the Dublin grade, making the drive home to Tracy over three hours long. arrived at SAT at 4:30 PM CDT and arrived home in Tracy after 3:30 AM OFT. oh yeah, and my luggage didn't make it at all..."
缺點： "That I had to take multiple plans when I wanted a one time stop"
優點： "The service was excellent and the flight on time."
缺點： "The seats have been refurbished In the narrow size."
優點： "Nothing good to say about AA"
缺點： "AA screwed up reservations by rescheduling flights by 3 hours earlier (done not once but two times) causing 6 hour layover. This plus an additional 2:38 delay on next flight made the journey horrible. Will never book an AA/BA flight again for intrnational travel."
缺點： "The flight was delayed 3 times and I missed a connection in Dallas so I had to get a flight with Delta, but the staff was very helpful getting me that flight."
優點： "Boarding was easy and pleasant"
優點： "I feel everyone was courteous and professional in their job. Nothing special happened that was outstanding."
缺點： "What I didn't like was the flight from SAT to PHX arrived 1 hour early and their was no gate to go to. Consequently we sat on the tarmac for minutes! There was no value in arriving early!"
優點： "The aircraft was perfect :)"
缺點： "The new basic economy fair. My tickets were booked before this happened and I was requested to pay my carry on"
優點： "Fast flight."
缺點： "Hours of sitting without free Wifi and flight attendants that could care less. Also the small print in all of AA’s ticket deals and what they really don’t offer."
缺點： "Plane was cold, seats old and uncomfortable"
優點： "Amazing flight..,......... Great service"
優點： "I took American's first direct flight between Philadelphia and San Antonio. It was a nice plane, good service, and amenities for a cost. Love that the plane had plugs!"
優點： "Boarding and flight was on time."
優點： "The flight left on time, there wasn't a lot of fuss about overhead space and we arrived early."
缺點： "They didn't offer any snacks...no pretzels or cookies."
優點： "Every thing. I am not rating it as excellent only for the 'Maxim' : "There is always scope for Improvement""
缺點： "Nil. No complaints what so ever."
優點： "The punctuality of the boarding, take off and landing of the flight!"
缺點： "When I came up to have a seat assigned, the representative could have given me a better seating, not necessarily a First Class ( as they were available AND I checked in as an Active Duty Army Officer) but instead assigned me a seat at the rear of the aircraft! Horrible, if that's how AA treats their dedicated service members!"
優點： "Punctuality and clean plane"
缺點： "That I bought a ticket for British Airways and found out that American was my carrier to Dallas as well as Paris."
優點： "Flight was on time"
優點： "The seating was good."
缺點： "Even though the weather caused issues, i felt that we were treated poorly. I wound up having to sleep in an airport. Never had to do that before. There was no empathy for our situation whatsoever."
優點： "I am going to miss the old MD80's when they are gone."
缺點： "The lack of leg space didn't know it was that bad."
優點： "Flight much better organized, seat more comfortable"
優點： "Clean, friendly"
缺點： "The first leg of my flight left an hour earlier than scheduled, and I was never notified. Fortunately I found out when I went to "check in" the night before, and was able to arrange for earlier transportation to the airport."
優點： "Quick load, full flight, courteous crew."
缺點： "As the norm, American Airlines once again did not have their numbers prior to departure. Upon arrival American Airlines did not have a gate readily available for us. This caused a delay in arrival and a delay in departure. American Airlines is renowned for this type of treatment. I had hoped it would improve when US Airways had acquired them. Unfortunately, such is not the case. You can do better."
優點： "I liked how the flight was on time and how the flight was not overbooked. Over the past year I have had ad experiences with flying so much so that I thought the airlines did not value its patrons schedules and plans; it was all about getting our money. But American Airlines has restored my faith in the Airlines. Thanks!!!"
缺點： "I liked everything"
缺點： "Sits not suitable for long distance travel"
優點： "Plane was amazing! As always I will wish for more leg rim due to being tall. The food was wonderful and the entertainment was well varied and contained several new releases."
缺點： "Leg room!!!!"
優點： "Have delay and cancel my flight to dca"
優點： "The female crew member was a bit abraisive. The wifi didn't connect to my phone."
缺點： "Better wifi connection"
優點： "The 787 was spacious."
缺點： "Plane was delayed on takeoff and landing."
優點： "I was given an economy plus seat when I reserved my seat, after calling the airline. It was a nice surprise."
缺點： "I wasn't able to access the movies through the UA app on my phone. I never found the right link."
優點： "Plus seating was wonderful. Very comfortable."
缺點： "Could have used more water."
缺點： "One of the csbin crew was very angry, rude snd confrontationsl to the wheelchsir assistsnt. He challenged her sbout not picking up my carryon from the foor where he put on the floor. She commented she did not like to work for Uunitd because they were demsnding and demesning. This united rmployee csme back 4 times as we werr behind each other when we deplaned. Twice he szid,"L'm dorry but....." finslly he adked fpr her nsme. Tsking out hid isdues on another employee was unvslled for and unprofessional."
優點： "Even though the flight was delayed the captain and crew made great effort to get everyone on and off as fast as possible. Crew was very nice."
缺點： "Flight was delayed due to weather but there wasn’t much anyone can change about that ."
優點： "Delta customer service rerouted me to an American Airlines flight that got me in only 4 hours late."
缺點： "If I'd kept my original flight I'd have been over twelve hours late."
優點： "Good flight, boarding, crew, and comfort."
缺點： "No food, no entertainment that I could access, no power for my devices (it didn’t work)."
優點： "Smooth flight"
優點： "Some of the attendants offered me one of the bigger seats since I'm a big guy."
缺點： "The main flight attendant wouldn't allow it since I didn't pay for it."
優點： "Crew was nice."
缺點： "Thay threw our checked bags around like trash and we had precious items in the bags. We thought they would fit in thebo erhead bins. They were small - bins were smaller."
優點： "Staff was very nice"
缺點： "My seat was double booked and then I was moved three times while everyone else was also boarding. I was clearly treated as an after thought even with having checked in to the flight and confirmed my seat 24 hours in advance."
優點： "fast take off and good service."
缺點： "United's flight was delayed five hours going to Nashville and on the return flight was delayed over an hour. I have yet to be on a flight with United that was on time. I've learned my lesson and will NOT fly United again."
優點： "The flight was on time"
缺點： "This was a smaller plane (4 seats across). Knowing this, they didn't bring enough luggage carts, so they only brought some of the luggage to the baggage claim and didn't tell us this. 5-6 of us waited and waited and finally asked someone who told us that they had to go back to the plane to get the rest of the luggage. Those of us still waiting got to wait another half hour for our luggage. Talk all they want, United just can't seem to get it right. PS: those of us who had to wait were the ones who got to the San Antonio airport the earliest and thus our luggage was on the plane first."
優點： "Good on time flight"
缺點： "Flight attendant was short and not friendly. She would accentuate every announcement as if we were in first grade and not listening to the teacher. (Put ur bags UNDER your seat.) every time."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "No issues and it was on time"
缺點： "Not applicable"
優點： "Mas o menos"
缺點： "En el manejo de mi maleta me rompierón una de las ruedas de la maleta."
優點： "Early arrival"
缺點： "Waiting for docking spot."
優點： "The space of the plane since I volunteered to be at the emergency door I felt comfortable..."
缺點： "Not giving me my seat number because my ticket was not a standby ticket and I seem to think that the agent thought that I was on standby but I have to go to him several time to make him understand that my ticket had a confirmation number and I did a reserve and I needed a seat number it was not on standby when he checked it he said okay and I also explained to him that I was a military personnel ... The agent should treat us with respect you should have gave me a better information and just throw me away then going back to him several times for the correct solution..."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
優點： "Great service!"
優點： "it was not overbooked, and had plenty of space"
缺點： "Wifi prices were a little expensive"
缺點： "That it was direct from San Antonio to Brownsville. The Jet from Houston to Brownsville was very small."
優點： "Everything its gteat"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "Despite the recent incident United Airlines strives for ultimate customer service. There ancillary customer amenities truly are way above any other Airline that I've experienced in The Last 5 Years. When you first class and have access to the United Club room it is truly a very comfortable experience."
缺點： "Nothing everything they did was amazing"
優點： "Movies on personal device"
優點： "Friendly, eager to please, amazing staff."
缺點： "Wish flight was longer.... lol... hey, I enjoyed my time!"
優點： "Boarding and landing ahead of schedule"
優點： "Everything went fine and they sorted out a spot for me to sit even though the flight was overbooked"
優點： "People were friendly."
缺點： "Instead of beginning to board the groups the agent decided to hold up the lines to fix or maybe even find a passengers name. I know how that push off is and it seemed that we were past our boarding time and I actually had a connecting flight at my arrival destination."
優點： "United covered my hotel room and gave me $30 in meal vouchers. Would have rather been at my destination though."
缺點： "Mechanical failures flights canceled had to rebook the next day!"
優點： "Plane was clean"
缺點： "Gosh---no feedback on delay of takeoff . Didn't seem like they tried to avoid the turbulence which lasted the entire 4 hour flight . And to top it off the landing tossed us around in our seats because it was so rough. No apology and no sign of pilots when we disembarked very odd"
優點： "We boarded timely, and quickly. All the staff were friendly."
缺點： "Overhead storage in back seats, area was full of flight attendants belonging. Hard to find room for our 1 carry on. (I realize they need room too, but thought they had their own space)promot"
優點： "Staff was nice"
缺點： "Uncomfortable plane"
缺點： "Very cold"
優點： "Great, friendly crew. Plane was delayed by weather but that shortened my layover, nice."
優點： "Not one thing"
缺點： "We were delayed due to computer issues, the two different mechanical issues, then it took over an hour to stand in line to get help. They had to hire a bus to take us to Houston, once I got there, I realized that San Antonio crew lied to me and had not booked me a ticket on the flight they told me, then they sent me to talk to Air Canada, then back to United. They had booked me for next day, but was able to fly as stand-by the same day."
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
缺點： "3 hr delay.,..no real reason. :("
每天清潔，並在 聖安東尼奧飛往 台北的機艙內安裝HEPA高效濾網
旅客在機艙內必須全程佩戴口罩， 聖安東尼奧飛往 台北的機上會提供口罩
從 聖安東尼奧飛往 台北的乘客必須檢測病毒抗體及檢查症狀
豁免更改費用。 搜尋 聖安東尼奧飛往 台北的彈性機票