優點： "The seat was very spacious"
缺點： "More space to put things"
優點： "Crew was attentive and food was great. Japan air was a much better buy than any American company. I will look for Japan air for any flights I take in the future."
缺點： "Nothing. The experience for international economy was perfect."
優點： "Crew was attentive, food tasted great, the whole experience wasn't anything like the American style companies that try to shake you down for every penny and still get get ripped off."
缺點： "The whole experience was great for flying economy long distance. I will 100% be looking for Japan air as an option for any flight I do in the future."
缺點： "Kiosk, bag service, One World Integration"
優點： "Leg room at seats were spacious, comfy. However , toilets could be cleaner."
缺點： "This is 2 nd time I flew JAL. And food was below average. Should offer cup noodles or biscuits if pax is hungry ."
優點： "Very professional staff, smooth boarding process."
缺點： "Uncomfortably hot throughout flight. My entertainment system was out of sync, so some movies wouldn't play and the others would link to something completely different. My companion's systems appeared to work fine, so we took turns switching seats to use the one entertainment system."
優點： "Sturdest were very kind"
缺點： "There was 2 choices for food either pork or chicken But when I asked for chicken they told us no more chicken Then they took the pork from the tray and I had to eat the rest without the main course. Also all the seats were taken by the people who bought the tickets directly from JAL,but there was few seats left all in the middle for people who purchase tickets from travel agents."
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
缺點： "The fact that my father was diagnosed with Cancer and they wouldn’t refund our 1300.00 for round trip tickets to the Philippines which is our vacation home. The airline required documentation from my fathers doc which I provided. He was not going anywhere for at least a year (radiation and chemo) and the denied even credit.I was able to get my parents tickets refunded by a different airline. NEVER Again. my father passed 8/12/2018. Our trip was scheduled for 9/13/2018. Very disappointing.see"
優點： "Staff and service good"
缺點： "777-300 plane business class very old and tired"
優點： "Great crew. I easy transfer!"
缺點： "Food was not great."
優點： "The flight attendants were very attentive and polite, seats are some of the most comfortable of any airline I've flown (particularly compared to the US domestics), and entertainment is solid (although the English movie selection was not that large). I would definitely recommend JAL to others."
缺點： "The food was not to my liking (i.e., all Japanese style, but not necessarily types that appeal more to Westerners) but it was palatable."
優點： "The flight from Chicago to Tokyo was delayed, which made me worried that I would miss the connection to Taipei. I was very happy to discover that an airline staff person was waiting for me when I got off the plane, having already changed me to another Taipei flight. She explained things and guided me to the right place. She was able to walk amazingly fast for a woman wearing high heels!"
優點： "everything went well. food and service was great."
缺點： "the return flight had a guy next to me that would keep putting his feet in front of me. he would spill over to my side so much. pretty rude person."
優點： "Everything was excellent no complaints"
優點： "Flight crew was amazing. Respect for people at a level I haven’t seen on domestic US airlines. Seat configuration of 2-4-2 in economy was great. Food and entertainment was really good. Flight arrived on time with no issues."
缺點： "That the level of service on other airlines isn’t at this level. Don’t go to AA looking for a good example."
優點： "服務 電影 雪糕"
優點： "Longer leg room and clean ambience coupled with very friendly flight attendent makes this trip a wonderful experience"
優點： "The staff are always very polite and professional. Food was fine (better the past years). Everything was punctual and orderly."
缺點： "The seats were extremely uncomfortable. The gray ones were much better (San Diego to Narita) in comparison."
優點： "Space between the seats."
缺點： "Color of the seats."
優點： "Courteous and professional flight attendants"
缺點： "Long gap between meals. At least they could have provided juice or snacks in between meals"
缺點： "I know this isn’t really the fault of the airline, but there was a loud toddler sitting behind me. It was frustrating, because the mother did not seem to do anything to have her child be quiet. It makes it hard for everyone around them to have comfortable rest, especially as this was an overnight flight. I have flown over the years with up to 5 children and do know how hard it can be, but it is important to foresee the needs of the child. I wonder of the attendants could have been a little more firm with the mother to ask her not to let the child roam the aisle."
優點： "Quick boarding, great staff, and a smooth ride on 787 dreamliner."
缺點： "Entertainment system went down but the staff fixed it."
優點： "Smooth, on-time, friendly staff. The food was giid and plentiful. What happened to the complimentary toiletries, though?"
缺點： "Omg did you study how to prevent people from sleeping? If you allowed the head of the seat to go back just 3 more inches i think i could sleep. Instead, i am tortured like a yawn that wont come out, a mosquito in the dark, an itch that runs away from my fingers ... out of reach and just inaccessible. 12 hours of wishing so that by the time i reach my final destination, I've been awake over 24 hours. Im getting too old for that."
優點： "First about the price of the ticket, and the survis in the plane"
缺點： "Actually nothing is my dislike things."
優點： "The staff helping to check in was amazing. There was an error which checking in at LAX, we didn’t have our seats assigned. Ali was able to get us seats together, and by a window at that! She was incredible and super helpful. I knew it would be a great flight just from her service at the beginning."
缺點： "I wish there was a paper that showed you options for food/drinks. The language barrier was a bit difficult at times but the crew was incredibly patience and made sure we got what we asked for."
優點： "The flight crew was incredibly kind and attentive"
優點： "Ok seats but not quite lay flats. Lay at an angle. Great service by staff"
缺點： "Entertainment selection was outdated. Very dated. The food selection was limited. The cabin was noisy"
優點： "Discipline and friendly tone of stewardesses... seats perfectably comfortable... organized and well done!!! I will fly japan airlines every time I fly in the future!"
缺點： "My wife did not particularly like your choices of breakfast... she just did not understand the food"
優點： "The on board service was very pleasant. Enjoyed the movies on my seat's TV screen. Enjoyed the food very much!"
缺點： "First time on a 787 so was a little disappointed the economy class seating was still a little cramped, the in-flight entertainment and service made up for it though."
優點： "The crew were extremely polite and caring. Food and entertainment were of the highest quality."
缺點： "Seats were extremely uncomfortable. US to Japan flight had much better cushions and support."
優點： "Service was amazing. Flight attendants were very..attentive!"
優點： "Met a very nice Taiwanese sitting next to me. We spoke the entire trip."
優點： "Crew was very nice, movie selection was great and the 787 is a nice plane"
缺點： "Not a lot of room to move around (seat size) and need more bathrooms only had 4 for about 100+ ppl"
優點： "Very nice , good service"
優點： "Let's face it - flying b-class is pretty awesome, so for $3300, it was really great. Loved the food selections, though I did feel the food was a little on the heavy side. I had the Japanese fare, which was lighter, but a little more salted than what I prefer - but over all very good. Service was amazing - the crew is super-nice. The plane, a massive 787 jet, absorbed the turbulence like it was nothing. It was like riding in one of those Cadillacs from the 1970's. The lavatories were big enough that I could actually stand up straight (and I'm 6'0"). The seats were pretty good as well - they had a feature for extension of the seating surface to allow for more thigh support (which I love) as well as great lumbar support. the movie selection was OK - neither great nor bad, and I ended up watching 4 movies during the flight anyway. ;)"
缺點： "I preface this section by saying that I'm being very nit-picky here - there's not much I can really say, except that the seats, while they will recline to a flat surface, which is great for dozing off, they are angled about 15 degrees so you're constantly sliding down them in that position. Also, there could be more support for your head in the reclined position - I had to futz with pillows and a blanket to get that comfortable. However, the reclined position was the most comfortable, and I could get it so that I was sufficiently reclined with my legs extended and horizontal, while laying back without sliding down. This was sufficient for resting. I'm only mentioning this because I flew a business class flight on Delta in 2015 which had ridiculously amazing seats that reclined all the way flat and horizontal. On the 9-11 hour flight from Tokyo back to San Diego, which will take place mainly at night, this would be a very useful feature."
優點： "Once again the service from the flight attendants was perfect."
優點： "Curteous and pleasant."
缺點： "All packed the plane. Tight."
優點： "From start to finish, we were amazed by the customer service of Japan Airlines. Altogether we we had a 14-hour day or so of flying with two small children and it could have easily been a 20-hour-or-more day of flying had Japan Airlines not been so great at what they do. We can't say enough about how amazed and blessed we were by their customer service."
缺點： "Having to pay for wifi and not having access to power outlets. Everything else was amazing and honestly these minor things were very forgivable given the great entertainment choices that came along with the plan ride and and the amazing customer service."
優點： "Always on time"
缺點： "No clue when it's boarding time and no announcement"
優點： "I didn't like anything about it."
缺點： "The seats are uncomfortable. No wifi. Need to upgrade the plane. No seats for economy plus or business class available. Will never fly with Japan airlines again!"
優點： "prompt check in , ample baggages allowances, food and overall steward services."
優點： "The hospitality of the crew"
優點： "The seat have enough legs room,I'm 181cm usually feel uncomfortable when I take airplane to somewhere, however Japan Airline offer really good service and comfortable seat."
缺點： "Food so-so boxed ramen very poor bottom of the seat after 5-6 hours very hard and uncomfortable"
優點： "Since I had back pain,I really like that I could checked in two luggages. Thank you so much!!"
優點： "The service was exceptional, friendly and polite. Food was good and entertainment selection was awesome."
優點： "Amazing crew! Great food service!!"
缺點： "Cleanliness of tray table"
優點： "Excellent service from the cabin crew."
缺點： "The Japanese (Washoku) breakfast was not as good as I expected."
優點： "Flight departed on time, landed on time....excellent service, too."
優點： "Slept much of the time"
缺點： "My head phone didn't work. Only one ear. Asked for two replacements but neither worked, one broke."
優點： "It was a quick flight, and as it left at night Japan time, I was able to actually sleep 7 hours or so of the full flight."
優點： "I liked how much leg room we had. I also liked the movie selection and the food."
缺點： "It would have been nice to have water more frequently during the flight."
優點： "Staff were very helpful and the food was good."
缺點： "The place where we at, the aircon/ fan is not working, my husband and I tried but still not working, uncomfortable feeling for a long trip , prior to this we had a long walk to find our gate number because it's in the new building. Our plane delayed so we arrived late at Tokyo causing to missed our plane connection then the crew helped us( very accommodating) for our transfer from Narita international airport to Haneda International airport with Limo bus, 1 & 1/2 hour ride with our luggages and waited for 8 hrs to be on board in a different airline."
優點： "The flight attendants on my ANA flight from Beijing to Tokyo were the most pleasant group of people I’ve seen for a long time."
優點： "Excellent service."
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Staff and crew and food!"
缺點： "We could not check in online. This was frustrating and we do not know why?"
優點： "The crew are so courteous and helpful."
優點： "Good service"
缺點： "baggage was broken."
優點： "Staff very friendlym Flight was on time."
缺點： "There is not entertainment at the plane even though is a international flight in a not low cost airline. The space between seat is quite small."
優點： "The extra inches were nice. Fairly comfortable seat. And the ice cream was a nice treat."
缺點： "I thought I would get a little more than a few extra inches in Economy Plus. Maybe an overnight packet (ear plugs, eye mask, toothbrush?) and/or a foot rest for the extra money, but it was literally only a few extra inches of space."
優點： "Everything went well. ANA customer service wonderful, both at the counter and on the plane. Loved the meals, and fun to watch the available movies and shows at your seat."
優點： "More space than usual between chairs. Crew is friendly."
缺點： "Food was too smelly. Good quality, but airplane food cannot be smelly or it get really unpleasant inside the cabin. Flight attendant need to learn and practice English. Very difficult to understand."
優點： "Nice once I got on the plane"
缺點： "Having to wait an extra 7 hrs because of a delay on top of the 3hrs I came early to the airport. Didn't even get an email notifying me that the flight was delayed. Wasted my vacation time by a whole day"
優點： "Big TV screen. Food."
優點： "Don't cheap out on your flights to Japan because this ANA flight from New York/JFK to Haneda was the correct way to go. Japanese-style hospitality, respect and quality of service (which is beyond the heavens) shows from check-in to landing (and even post-landing.) The in-flight meals, inspired by Japanese recipes of the Japanese destination or origin, were finely made - that goes even for Economy Class. When there was a delay that was ultimately out of their control, they made things right with post-landing arrangements. Never take any other country's airline when flying into Japan - always always ALWAYS take ANA whenever you can. (Avoid codeshares, too!!)"
缺點： "There was nothing I disliked."
優點： "Flight attendants were wonderful, food and snacks were great and seats were comfortable and seemed to have a bit more space."
優點： "Crew attentiveness; relative comfort (could be better - but I've had worse); variety of movies"
缺點： "I'd like greater variety in food choices"
優點： "The flight was very well organized and the plane left on time and arrived exactly on time. The service was excellent even though the plane was close to full."
缺點： "Good food, clean toilet rooms. Good seating space with foot rest.goo"
優點： "Very convenient and generally positive experience on this flight. Modern aircraft as well."
缺點： "Small seats, what do you expect from economy."
優點： "Incredible service"
優點： "Hospitality of the staff was superb. Nice and clean cabin."
優點： "They had good movies and music of my choice."
缺點： "One flight attendant out of all others showed arrogant behaviors and facial expression. I was sort of disappointed because I chose ANA because of a reputation of their service and modesty embedded in the Japanese culture but not this time. I should have written down her name."
優點： "Food was great!"
缺點： "The Japanese crew were not very good at English!"
優點： "ANA is always on time and the crew is always attentive."
缺點： "The plane used for this flight was small for me. I am 6-4 and there's not as much leg room as in the larger planes. I always have to order fruit because the meals are only Asian style dishes. I would be happy with a sandwich."
優點： "Everything is perfect!"
優點： "Good food and service"
缺點： "Delay too much time"
缺點： "Seats seem extra small, narrow and short. As a window seat there was very little room between the seat and the wall. Food and entertainment average to below average (compared with Qantas, Singapore Airlines)"
優點： "The stewardesses were always smiling and very engaging!"
優點： "Great service and great food"
缺點： "No complaints from me"
優點： "Very comfortable"
優點： "One of the best inflight meals. They serve snacks on top of main meal."
缺點： "The shuttle bus to the plane was crowded. Limited movie options."
優點： "ANA airline was great! I love the service and the crew was very friendly, answers questions with a smile. I will definitely choose this airline for my travels, I know how they treat the coustomers."
優點： "Very pleasant. I upgraded to economy plus so that was a bonus."
優點： "Whenever given the choice, I choose United flights operated by ANA over thiose operated by United because the ANA planes are generally newer, cleaner, have far superior on board entertainment (important for 12 hour flights) food is better and crew is more responsive/ solicitous."
優點： "I could upgrade my seat from a regular economy seat to a premium economy seat about 24 hours in advance. The flight attendants were generally attentive and thanks to the kindness of my ajacent passenger to my left, I could sometimes go to restrooms."
缺點： "I usually take an aisle seat, but it was not available this time. Furthermore, my ajacent passenger to my right hand side had cold and often coughed and I myseld caught cold from him during this flight...."
優點： "I've flown to Asia many, many times and NH is the best of all the carriers I've used."
優點： "On time, comfort, good food, good deal"
優點： "the service is good"
缺點： "the seat is too small"
優點： "My Marine son and I traveled ANA from Okinawa to Hiroshima. We had to be bussed out to our plane but it was so worth it because we were on a Star Wars plane."
缺點： "My son and I had made separate reservations and they lost his. however he was able to get on the flight and they sat us together."
優點： "Respectful and thoughtful passengers and crew make all the difference."
優點： "food , service"
缺點： "耳機聲音轉小，但是機內廣播超大聲，透過耳機都覺得耳朵快爆掉，又不能調整，代表機內廣播音量和電影音量設定不對。 派餐太慢，我們水果餐先取得，但跳過我們沒有給飲料。 入境單要2張(我和同伴)，只給1張，說晚點給，但是後面座位的人卻有取得，又一直沒有送來，再要求後，才告知已經派送完畢，要我們落地再寫。"
缺點： "Very small in the plane"
優點： "Very good entertainment system."
缺點： "Food was horrible. No drink service. Old seat."
缺點： "Food was lacking, everything else excellent! Not enough components to the meals. Be nice to have cheese/crackers. Better salad."
優點： "Professional and friendly Crew & the movies"
缺點： "Too cold, seats to narrow, food not so tasty."
優點： "The crew were busy but very attentive"
缺點： "I could not plug in my headphones because of the proprietary plug on the airplane. I understand some airlines used to use proprietary plugs to keep people from taking their headphones that were offered complementary for the flight but I’d rather use my high end noise canceling headphones."
優點： "Efficient, courteous and early arrival"
優點： "crew amazing"
缺點： "flight always late as usual"
缺點： "Better food"
缺點： "去程和回程的機內椅下，餐枱十分污穢，似乎沒有人做清潔，厠所殘舊，污糟，衛生程度比廉航差! 回程在墨爾本check in 時要自助都沒有問題，但詢問地勤問題時十分不友善! 這次國泰給我的印象完全難以想像的差!"
優點： "I am so blessed for their upgrade to primum economy, that was incredible experience for me and my two sisters. Thanks"
缺點： "My earphones was broken, a little bed for me. Entertainment without sport news."
優點： "My cabin bag got lost and theres no way to track it. Complete outrageous."
缺點： "Everything. Worst experience of my life"
優點： "Familarity with airline"
缺點： "Limited food options. No drinks service."
優點： "All the flights had bad Kosher food"
優點： "Smooth easy ride and great business class lounges."
缺點： "They need to cater for more Europeans in their food offerings. They also need to carry enough to ensure they do not run out. Bathroom locks require maintenance."
優點： "Overal, very pleasant flight."
缺點： "My headphone jack did not work, but I was able to switch seats. I could see that being a big draw back if I was not able to switch."
優點： "早餐是粥 很棒"
優點： "Boarding and flight punctually. Boarding systematically. Crew members polite."
缺點： "The seats seemed like they had no padding and it kept stabbing me in the back. Seat belts were so thick and hard i couldn't lean in any direction to get comfortable as it would stab me. My partner and I were also seated separately. Painful flight, disappointed."
缺點： "Punctuality doesn’t seem to be a priority for Cathay Pacific or Cathay dragon"
優點： "The Stewardesses were polite"
優點： "The overall value is good."
優點： "Improve quality of the food."
優點： "Tiny chocolate"
缺點： "Everything wlse"
優點： "Superb crew and excellent service."
優點： "On time"
缺點： "Slow food service, average food. Slow after meal pick up."
優點： "Service is good."
缺點： "Wash rooms are limited"
優點： "On time Nice crew Good service"
優點： "Chicken rice"
缺點： "Mess in TPE"
優點： "watching movies and tv is excellent. Crew provides excellent service. The most comfortable seats."
缺點： "bathrooms were dirty"
優點： "CREW AND PLANE"
優點： "Service was great."
缺點： "Another passenger request me move to a window seat from a front row with leg room seat and it was hard for a big guy to go to and from washroom. Plane was hot and sweat throughout the flight making it very uncomfortable. Ran out of food choices for breakfast really fast."
優點： "Great crew. Super friendly."
優點： "Good service"
缺點： "1-hour delay due to inclement weather"
缺點： "Plane got delayed for an hour, WITHOUT any air conditioning. I forgot what the captain said about the HKG airport not capable of providing air conditioning to the plane. Anyway, I began sweating after 10 mins, and it sucks."
優點： "Flight attendant spoke good Mandarin and was willing to continue to speak it even to someone who didn't look like a Chinese speaker - unlike some Chinese airlines where they launch into English assuming that if you don't look Chinese you can't speak Chinese."
缺點： "A glass of wine or beer would have been lovely."
優點： "For full plane went well"
缺點： "The wheel to my luggage broke off in deltas care so if that could have not happened it would have been way better."
優點： "Entertainment options excellent. Very happy to have my own row seat (exit row)."
缺點： "Snack options (goldfish, biscotti cookie) getting tired."
缺點： "The seat and area around me on this early morning flight were trashy-- old cups of cheese spread, cracker crumbs, and an empty water bottle."
優點： "Smooth and fast."
缺點： "Headphones should be free. Also some free food would be nice."
缺點： "The flight was more than 4 hours late making us miss our connections"
優點： "Crew and all folks. I had not flown Delta for a while. Based on this flight, I’ll put Delta as a first option in future plans."
缺點： "Missed flight due to unnecessary delays"
優點： "Crew was great"
缺點： "flight was diverted an hour away for refueling because of weather over SLC. But SLC opened before we even landed at Grand Junction, CO. I had 8 mins to run between concourses to catch the next flight. My bags didn’t make the flight and have perishable food items. But it is what it is."
優點： "Crew, exit row seat"
優點： "The crew was wonderful, the food was great, the ride was wonderful."
優點： "Love Delta. They will always be my #1 choice."
缺點： "Seats aren’t super comfy, but that’s true of economy on any plane."
缺點： "Boarding took a long time"
缺點： "Boarding the plane was a hassle as well as delays to Clean up and fix seat belts. Very u coordinated crew as well no one paying attention to what one was doing."
優點： "Delta was OK"
缺點： "Lack of attention by the fly stuard in Virgin Australia Virgin had a 45´delay"
缺點： "More than 4.5 hrs in taxi waiting to take off. Due to “few rain” and after 3.5 hrs we needed to refuel when we were about FINALLY close to our turn for take off. Horrible service by DELTA. Never flying again with them"
優點： "seating, food, service"
優點： "Movies, baggage price, snacks, friendly! And check carry on when full fir free"
優點： "That we finally arrived."
缺點： "That we didn't arrive even remotely close to when we were supposed to."
優點： "crew was nice and pilot was informative."
缺點： "1. flight was delayed twice, which meant my arrive was delayed in Cincinnati. 2. boarding was a nightmare. After 2 delays, I was crammed into zone 4. I dont fly as often, the seats space seems to be getting smaller. 5. I sat next an overweight person. I didn't like my personal space violated. 6. The flight offer movies, I slept. Yet kept getting elbowed by this overweight neighbor. 7. I am a single, independent person. I prefer to sit near the front. First on and settled and 1st off and gone!"
缺點： "It was a 1.5 hour late leaving San Diego (6am flight), one of three bathrooms out, no coffee or tea (wtf?), we circled Atlanta for an hour, ran out of gas, landed in Pensacola, no information, missed the flight to DC ... And it's not even noon"
優點： "Great crew on board!"
優點： "Courteous staff."
缺點： "Having to check a firearm inside and having it looked at by non-tsa personnel."
優點： "Nice crew, pretty good timing on flying time."
缺點： "Stayed waiting for airport to clear our gaye for about one hour after we landed."
優點： "Everything went off without a hitch."
優點： "Plane was clean, easy boarding, crew was kind and attentive."
缺點： "30 minutes late no explanations...."
優點： "on time"
優點： "Fabulous fight. Attentive staff and I love the free entertainment tv’s."
缺點： "No entertainment"
缺點： "Trying too hard to fit as many as possible"
缺點： "Couldn’t pick my seat"
優點： "I loved the way that the flight attendants were able to sit my boyfriend and I together on our flights even though our seats weren't planned to be near each other. The available entertainment games, movies and tv shows were awesome to have!"
優點： "Free movies was nice, service friendly."
缺點： "Long flight but shorter than scheduled, awesome."
優點： "I like the fact that I was issued a credit for my flight. It was booked in error and had to be cancelled."
缺點： "I don't know how to use my credit."
優點： "Pilot flew flawless crew kind and helpful it was a full flight and impressed helpful passengers to get on board was."
缺點： "Disappointed airplane not equipped with free movies. I bought ear buds on return flight for that purpose"
缺點： "I forgot my wired ear phone so I purchased the earphone. I knew i shouldn't expected anything for $2 but really I couldn't hear anything at all to watch the movie. It's used to be free, now even paid the quality of the stuff is really suck."
優點： "On time boarding in Seattle."
缺點： "Delayed in Los Angeles for about an hour. Checked on flight tracker and this flight is consistently delayed 20-40 minutes. Why hasn't Delta done anything to improve this?"
優點： "More entertainment options were added. Thank you"
缺點： "It didn't fly fast enough. Jk. Not much to say"
優點： "The short flight was fine. Crew was friendly."
缺點： "Because we arrived to LAX from SAN so late we had to run to the next gate and barely made the flight. The overhead bins were already very full so we had to stuff our stuff at our feet. Since we arrived so late it would have been better if they had allowed those with a tight connection to disembark first."
優點： "Flight attrndants on delta are mostly ok-- but there are several with bad attitudes who cannot communicate They will just point at things and mumble incoherently with incomplete sentences They will not turn there hips when walking down the aisle to avoid hitting people & they"
缺點： "Flight attendants are miserable"
優點： "What is the issue?"
缺點： "They delayed the takeoff because of catering, really over a half hour because you wanted to sell more sandwiches. So you make us late and the poor people who had connecting flight, it just does not make sense."
優點： "That my flight was on time"
缺點： "Pretty much everything else about it"
優點： "Nothing I can think of right away"
缺點： "Late arrival and late departure. Poor service in having my luggage be connected to my flight. Was under the impression that they would do that after I had called the day prior and once I got to airport they didn't do so"
缺點： "The flight was over 20 minutes early"
優點： "Staff were all polite"
缺點： "The least amount of legroom I've ever had. The most cramped I've ever been and I'm 5'2 and fly a lot. Also for a 5 hour flight, I should not have been as uncomfortable as I was. There's less cushion than before."
優點： "Boarding was quick and easy. Woot! For food on the SAN to JFK flight!"
缺點： "I hate that I booked and checked in early, but still had my seat assignment changed twice before boarding, and when I got to my seat, it was in front of the exit row, and my seat wouldn't recline. It was terribly uncomfortable"
缺點： "Extreme delays"
優點： "Excellent crew"
缺點： "Leg room"
優點： "Liked the entertainment option. I was able to watch most of a movie on the first flight, then pick up the end on the second. B737-900 ER is a nice plane"
缺點： "Boarding sequence seems inefficient"
"Love flying with them."
"Recommend for free wifi ."
缺點： "Having an option for someone with wheat allergies ... As well as peanuts .... Chips work as long as they are not friends fried in peanut oil. I found that the crew would hit into my shoulder without saying "excuse me" ... Other people passed by me and they didn't seem to have a passing without banging into me."
優點： "Seating was Ok"
缺點： "The plane was dirty. There was still trash from the previous flight everywhere. The onboard Stuart’s were not up to par. There was no entertainment and the WiFi was horrible."
優點： "Overall the experience was okay."
缺點： "Flight attendant was the most intense covid person I’ve experienced on any flight... militantly going up and down the isles making sure everyone’s mask was perfect. Annoying to say the least."
優點： "Very quick flight, arrived way before the estimated time of arrival."
缺點： "Need more space"
優點： "The crew did great"
缺點： "During covid-19 they are not even attempting at providing a modicum of social distancing. Every seat in both of my flights was completely filled, meaning that we were squished up next to everyone despite any efforts to stay 6ft away from each other in the airports. Many passengers were wearing their masks incorrectly (not covering their nose, TAKING OFF THE MASK TO SNEEZE) and were not being asked to wear their mask properly by staff. I felt completely unsafe and won't be flying American again until there is a vaccine for covid."
缺點： "Delayed missed connection arrived many hours late"
優點： "Power outlets by each seat, and movie options."
缺點： "Delayed take off time, but made it up during flight."
缺點： "Don’t get the egg salad breakfast sandwich. It’s got more turkey and cheese than egg salad."
優點： "Everything but the smiling, smile more !!"
缺點： "everyone needs to smile more. This is the job they chose, a smile goes along way!"
優點： "Not a lot"
缺點： "Email flat attend it was very rude to a handicapped gentleman."
缺點： "Aircraft was out of the 1970's. No USB or entertainment. Wi-fi was bust on the plane. Will avoid American next time when booking."
優點： "plane was very nice and roomy, crew were friendly and good service"
優點： "By luck, I had a seat between myself and the other person in my row. It would have been tight, otherwise. Crew was friendly and polite."
缺點： "The seats on the flight were placed very close together - felt very constricting. Takeoff and landing were a bit rough."
優點： "I believe American forgot what customer service are. Their staff located at the airport is plain ignorant and could care less about helping you. They answered my questions, as if they were doing me a favor. Flight crew was professional, but cold. No one greeted us, as we boarded the plane."
缺點： "American should remember that people who board their planes are actually their customers!"
缺點： "Connecting flight was delayed over 3 hours for system failure on original plane, after boarding. Gate was changed 4 times after that."
缺點： "Seat pitch was too tight, especially when the person in front of me pushed their seat back."
缺點： "Flight was canceled"
優點： "Honestly. Nothing."
缺點： "Internet was down and no entertainment on a transcontinental flight. That’s absurd. Overhead luggage packing was not regulated so made intentionally difficult. Assignment of bags to be checked should be based on size not who is last. Grossly disappointed with service"
優點： "The flight crew was okay. The middle seat was tight for a cross country trip"
缺點： "More room"
優點： "Free tv which is rare"
缺點： "I had selected my seats ahead of time and they weren’t kept. Day of I tried to buy a seat and it told me there were tech issues and I had to go to a front desk to check in/purchase. Well all that got me was the very last row, middle seat. No recline and seriously no leg room or breathing room once the person in the row ahead leans back. Crew was not helpful. Not to mention, the security line was outrageously long and I got to my flight just before it left only to find out my seating arrangement and be presented with more disappointment. Took over an hour where I’ve never waited more than 20 minutes in this airport (I fly often). Didn’t have time to go to BR or grab a snack Then my second flight was (again another middle seat) way too warm. The attendants said “there’s nothing we can do”. I was so nauseous and uncomfortable the whole time."
缺點： "3 boarding doors less than 50 feet apart with departures leaving within 15 min of each other created a difficult to penetrate gaggle."
缺點： "The original booked flight was about 12 hours before the rebooked flight. We got up at about 2:00 am to leave for the airport at 3:30 am for a 6:30 am flight. We were all packed and booked our ride and shuttinlpg down the computer at the last minute when we noticed an mail after midnight telling us the flight was cancelled. We called and were told there was nothing they could do, due to connections and this was entirely their fault. Approximately 12 hours later we took a “red eye” thus arriving a day late for our hotel and car reservations. We were charged baggage fees and not sure if our priority boarding will be refunded."
優點： "Flight was delayed 3hrs, no fault of the flight crew or airline but incredibly annoying. amd the person next to me reeked of onions and I couldn’t shake the smell for the entire flight."
優點： "The way the pilot and crew handled the "injured" passenger."
缺點： "Fizzy bubbles felt on my arm and hair as flight attendant passing out drinks. She was filling them too full."
優點： "Was supposed to leave at 8:00 am. Waited for 4 hours, got my flight rebooked after having to search for an AA representative. I had to get my luggage due to the change of airlines, after waiting for an hour at the luggage reclaim center i was told that my bag had already shipped by itself with other flight"
缺點： "Everything. Poor service. 5 hours of waiting. Disaster"
優點： "Staff at SAN was good helpful. Check in was seemless."
缺點： "Wishing that they would serve something to drink — even if I would have to pay for it. Flight attendant gave me wrong directions and I left for another terminal while my carry on luggage (which had to be checked) was still at the gate. I had to wait until it arrived at baggage claim."
優點： "I enjoyed the crew members, they were very nice and smiled despite it being so early. I also enjoyed that they mentioned about the free movie watching option if you have the AA app."
缺點： "I didn't like that they didn't offer any snacks such as pretzels or cookies. Other than that, it was a very comfortable flight."
優點： "The flight was on time."
缺點： "Tired of less friendly, overweight domestic fight attendants (this is not the case on Asian Airlines (i.e. Korean, Japan)"
優點： "The entertainment system is awesome made the flight go by so fast seats were comfortable"
缺點： "While using the entertainment system the airplane announcement system was way too loud I believe you are going to have lawsuits eventually for loss of hearing everybody around me was jerking to take the earphones out of their ears because the announcement system was way too loud across the entertainment system"
優點： "Friendly flight attendants and nice to kids"
缺點： "Being held inside the plane for a total of 5:30 hours before taking off. Even if there were several concurring factors, it it necessary to find a better procedure in order to avoid keeping passangers inside a plane with the prospect of taking off in the next half hour repeated every half hour! For the ones of us traveling with children it is even worse, and becomes a real nightmare."
優點： "The boarding went very smoothly even though the flight was full ."
缺點： "The plane to San Diego was much nicer, then the return flight to DFW. No TV screens are port to plug-in your cell phone."
優點： "Smooth flight- communication from the pilot, free beverage, movies, what more could a person ask for"
缺點： "No leg room."
優點： "The duration of the flight, nothing to do with the airline"
缺點： "I was forced to check a bag in when I had flown previously the week before with the same carry on. $50 spent for nothing in my opinion. Per the supervisor over head bin size does not change yet my bag was "too big" like I said I had flown literally 4 days before this trip and had no problems with my bag fitting nor did any of the flight attendants say anything. I am just annoyed. Also I didn't know that I would fly American as it's through Alaska originally, maybe that was my lack of attention to detail. The carry on situation is what irritated me the most. This is also not the first time that I've had a problem with American Air."
優點： "AA put us in a hotel and gave $12 (per person) food voucher for missed connection due to delay for maintenance."
缺點： "Our luggage was lost for 2.5 hrs in PHX airport, due to mix-up by service rep at customer service. AA attendant at gate at CLT was extremely rude and unprofessional when I accuse Left my boarding passes in seat pocket. Would not summon someone to retrieve it. Made me wait until entire plane was disembarked and cleaned, and made me wait some more after. She was super snarky, made rude comments, and almost made my family miss our connection to EWN. I will never, ever, fly AA again. Worst customer service and tons of issues with maintenance, luggage handling, and delays."
缺點： "Staff was rude and accoutable for delayed flight and lightning striking plane while we were in the air"
優點： "Flight was on time."
缺點： "De-boarding was slow"
優點： "I initially booked my flight via Kayak for a cheap no hassle price"
缺點： "My initial booking was with Iberia Airlines and a few days prior to my Flight was switched over to American Airlines. Had i known I would be flying with AA, I would have opted for a more expensive option as I've a great disdain for AA. My flight from JFK was not the model aircraft I was promised and thus did not have ac chargers or Wifi in the plane. In my opinion, I was bait and switched via Kayak"
優點： "I likes that I was able to pick my seat for the same price."
缺點： "No choice in food. Flt attended said he would try to find a sandwich or snack left over from coach but he never offered anything."
優點： "The crew tried and did as good a job as they could with what they had to work with."
缺點： "The shuttle transportation didn't give me any information about baggage claim, took me 45 min to find the right baggage claim! So frustrating."
優點： "I am very grateful for the pilots who quickly turned around and immediately flew for us. Even though they weren't the ones scheduled to pilot my plane, they did and had a good additive about it."
缺點： "There was a lot of turbulence in the flight that had no warning at all. I was walking in an aisle when it started and almost fell and would've appreciated more advanced notice. It was a bummer that the flight was delayed, but that happens and I understand it."
優點： "Friendly crew"
缺點： "Flight was late eariving at gate in Dallas and missed connection to Nashville. However, was put on a flight that left just 2 hours later"
缺點： "Hour late crew rude"
優點： "Polite, friendly helpful staff. Plane left on time."
缺點： "There were no window or aisle seats available for free, so I had to pay for the extra cost seats."
缺點： "Had to cancel my flight and call the company. Was talking to a computer for 30 min before I finally talked to someone. It cost me in fees to basically cancel my flight which ended up being just as much as my entire flight ticket. Got refunded a total of $12 to use towards my next flight. Never flying or booking a flight with American Airlines at all. Kayak couldn't even help with accommodations. Southwest is the only company that will actually hold those credits for you. Everywhere else is just trying to scam you."
豁免更改費用。 搜尋 聖地亞哥出發的彈性機票