優點： "JAL lounge at Haneda was the best I've ever been in. The Business Class configuration is terrific -- as private as can be on an airplane, without going First. And the JAL staff, on the ground as well as in the air, are Grade A diplomats, counselors, and -- in a word -- professionals. Which is sorely lacking in US air carriers, who don't seem to understand that air travel is a service industry, and to excel in a service industry, PEOPLE are most important to the customers. Specifically, having enough people: US airline employees are well-trained professionals too, but "corporate" consistently under-hires/deploys, which leaves employees juggling far too much at once, which degrades the service experience for the customer. Yeah, I get "the bottom line," but service industry customers will always go to businesses that offer better service. Ok, rant over. JAL is tops."
缺點： "Security and Immigration at Tokyo Haneda is harder than at US airports, but that's to be expected and nothing that JAL can control."
優點： "Simple check in and boarding, right on time."
缺點： "Business class seats not very long if you are tall. Western meal option is not really very western. Crew is a little too efficient- got woken up 90 minutes before landing to clear the mattresses. Lots of announcements- a bit too much. On time, and quick to respond to requests. Sake was good as was the ramen."
優點： "Nothing to complaint. Excellent airline nowadays"
優點： "Crew was attentive, food tasted great, the whole experience wasn't anything like the American style companies that try to shake you down for every penny and still get get ripped off."
缺點： "The whole experience was great for flying economy long distance. I will 100% be looking for Japan air as an option for any flight I do in the future."
缺點： "Very good airline except for the fact that the staff at Narita airport."
缺點： "Luggage lost. Tv audio did not work"
優點： "Wonderful crew"
優點： "The crews were very kind and helpful."
優點： "Soo Much Food! Crew was very polite and helpful."
缺點： "They didn’t offer a vegetarian meal option in flight, but there was enough sides that it didn’t really matter."
優點： "even though I was in Economy class, the seat was comfortable, the food was good and the flight attendands were attentive and polite"
優點： "Perfect service, never had a more pleasant and attentive crew"
缺點： "Movies were pretty much still the same as 10 weeks ago. Not possible to sleep in the seat in premium economy right by the toilets and galley. Constant door clattering and toilet flushing. In other cabins the noise wasn't as bad, probably better insulated?"
缺點： "Flight attendants"
優點： "Service was excellent. Premium economy seats well worth the few extra $$."
優點： "The food the service and the staff"
優點： "The food the service and flight was great"
缺點： "Food was awful. Huge hassle having to clear immigration pick up bags and check in again in Shanghai."
優點： "Easily upgrade to premium economy class"
缺點： "Some staff lack of basic english"
優點： "Excellent Service, food and beverage. Comfortable aircraft cabin atmosphere."
缺點： "in-flight Wifi is not working"
優點： "Very professional staff, smooth boarding process."
缺點： "Uncomfortably hot throughout flight. My entertainment system was out of sync, so some movies wouldn't play and the others would link to something completely different. My companion's systems appeared to work fine, so we took turns switching seats to use the one entertainment system."
優點： "Sturdest were very kind"
缺點： "There was 2 choices for food either pork or chicken But when I asked for chicken they told us no more chicken Then they took the pork from the tray and I had to eat the rest without the main course. Also all the seats were taken by the people who bought the tickets directly from JAL,but there was few seats left all in the middle for people who purchase tickets from travel agents."
優點： "Food was great"
缺點： "It’s 14h flight. I wanted more water. I had to keep asking but the size was too small... I didn’t want orange or apple juice...."
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "Kind people, quality service. Very helpful. On time."
缺點： "Had trouble hearing instructions from flight crew since volume of the speakers was low."
優點： "It was very good no prO lens at all:)"
優點： "Cabin crew were very nice. Food was okay, while the legroom was good too."
缺點： "Delayed flight, but the email notification from JL was lacking the most important detail... The new take off time! It was 70 minutes later than advertised, but then delayed by another five minutes on top after a late take off."
缺點： "The fact that my father was diagnosed with Cancer and they wouldn’t refund our 1300.00 for round trip tickets to the Philippines which is our vacation home. The airline required documentation from my fathers doc which I provided. He was not going anywhere for at least a year (radiation and chemo) and the denied even credit.I was able to get my parents tickets refunded by a different airline. NEVER Again. my father passed 8/12/2018. Our trip was scheduled for 9/13/2018. Very disappointing.see"
優點： "The staff were fantastic nothing was too much trouble and great fun attitudes."
缺點： "No entertainment systems."
優點： "The business class layout was very good. Seats comfortable with excellent cabin staff and the food and its presentation was A+"
缺點： "Hard to think of something here...possibly better movie selection and having to bus from plane to terminal... But that's about it!"
優點： "Beautifully presented and tasty Japanese food. Electronic windows."
缺點： "Not overly impressed with the 12:05am departure time. Western food not overly impressive. Having to travel from the plane to terminal by bus."
缺點： "No space for cabin bags. Late by 2 hours. Super rude and passive aggressive staff. Kept in bus at Frankfurt for 10 mins. Won’t fly BA again if i can help it."
缺點： "Choices were few by the time the cart got to us and the food was... airplane food. Nothing terrible but nothing to write home about nor anything a picky child would eat. :/"
優點： "Great crew. I easy transfer!"
缺點： "Food was not great."
優點： "Was fed a meal and snacks/drinks for this connecting 3 hour flight in economy. Hard to sleep in the economy seats, But with a blanket and thick clothes it would be better! Japan Airlines crew extremely nice!"
優點： "Attentive staff. Great food. Great service. Vast improvement over Cathay Pacific."
缺點： "Double standard"
優點： "everything went well. food and service was great."
缺點： "the return flight had a guy next to me that would keep putting his feet in front of me. he would spill over to my side so much. pretty rude person."
優點： "Everything was excellent crew was very helpful"
優點： "Flight crew was amazing. Respect for people at a level I haven’t seen on domestic US airlines. Seat configuration of 2-4-2 in economy was great. Food and entertainment was really good. Flight arrived on time with no issues."
缺點： "That the level of service on other airlines isn’t at this level. Don’t go to AA looking for a good example."
優點： "服務 電影 雪糕"
優點： "The staff are always very polite and professional. Food was fine (better the past years). Everything was punctual and orderly."
缺點： "The seats were extremely uncomfortable. The gray ones were much better (San Diego to Narita) in comparison."
優點： "Loved the food. Cabin attendants were very friendly, polite and helpful."
優點： "Courteous and professional flight attendants"
缺點： "Long gap between meals. At least they could have provided juice or snacks in between meals"
優點： "So cramped. Very uncomfortable flight."
優點： "Great service."
缺點： "I know this isn’t really the fault of the airline, but there was a loud toddler sitting behind me. It was frustrating, because the mother did not seem to do anything to have her child be quiet. It makes it hard for everyone around them to have comfortable rest, especially as this was an overnight flight. I have flown over the years with up to 5 children and do know how hard it can be, but it is important to foresee the needs of the child. I wonder of the attendants could have been a little more firm with the mother to ask her not to let the child roam the aisle."
優點： "Quick boarding, great staff, and a smooth ride on 787 dreamliner."
缺點： "Entertainment system went down but the staff fixed it."
優點： "Smooth, on-time, friendly staff. The food was giid and plentiful. What happened to the complimentary toiletries, though?"
缺點： "Omg did you study how to prevent people from sleeping? If you allowed the head of the seat to go back just 3 more inches i think i could sleep. Instead, i am tortured like a yawn that wont come out, a mosquito in the dark, an itch that runs away from my fingers ... out of reach and just inaccessible. 12 hours of wishing so that by the time i reach my final destination, I've been awake over 24 hours. Im getting too old for that."
優點： "Crew service is good!"
缺點： "The seat is really cramp and tight!!"
優點： "Crew service is excellent!"
缺點： "The seat is really cramp and tight!"
優點： "crewe were excellent"
缺點： "nothing !"
優點： "Excellent cabin crew."
缺點： "No in-flight entertainment, economy seats are narrow."
優點： "The attentions to the passangers are much more friendly than the ones offered today by the american and european airlines, which are today getting more and more cold and unfriendly."
缺點： "The second food service."
優點： "Comfort as usual"
缺點： "No idea"
缺點： "add low carb meal option please!"
優點： "Crew was awesome, super attentive and friendly."
缺點： "The seats were not really confortable and the TV menu did not have enough English shows or new movies, even old ones within the menu would've been great. Also - this probably has nothing to do with the company but- there were passengers who took their shoes, even their socks out! It was disgusting"
優點： "Excellent crew!"
優點： "Great customer experience is what look for in any service, ANA delivers this in abundance."
優點： "Their friendliness And care for the passengers"
缺點： "i can not think of anything."
缺點： "Better seats and food. More water please"
缺點： "Narita to Honolulu sector has not enough food for breakfast noting Honolulu airport has got nothing to offer!!!"
優點： "Thoughtfulness, professionalism, patience and a lot of love put into the service."
優點： "Overall the flight met expectations for service, comfort and food."
缺點： "Variety of entertainment (or lack of), and the flight being continuously delayed. Even though the flight ended up departing just an hour later than initially scheduled, I would rather receive one notification for a 1-hour delay, than four notifications for 15-minute delays."
優點： "Perhaps the most courteous airline I’ve experienced."
優點： "I like the service. I like the way they checked my back stuff and put back very neat. I’m very happy with your company,"
缺點： "No complaints, I would say....ANA the best,!"
優點： "More movies choices is better and I had asked to get seat comfortable, yes the boarding crew staff made it. Thank you."
缺點： "Movies and musics more variables from all over the world."
優點： "ANA is always efficient and polite."
缺點： "Just drinks no snacks on this flight"
缺點： "The food wasn’t very good and the quantity of the snack meager. Worse, the crew refused to give a second roll to our 12 year old even which means that either they only have one for each passenger (and every passenger had theirs) or the crew are parsimonious."
優點： "Service was great"
缺點： "Sound on entertainment system did not work"
優點： "Everything was just perfect"
優點： "The cabin crew was always found to be welcoming and co-operative attitude. Rest Rooms (Toilets) were found to be clean whenever visited."
優點： "Food was ok for economy and they bring more coffee when you ask. The flight wasn’t so full so the seat next to me was empty and also I could sit in the exit isle to work on my laptop"
缺點： "The seat pitch is such that you can’t use a laptop in a normal seat. This would have been a big issue if there wasn’t a seat in the exit row for me to borrow. Staff fine but nothing special."
優點： "Friendly crew, great movie choices."
缺點： "Not a lot of left space, very full flight."
優點： "ANA's entertainment service is quite nice! I don't get bored on the plane. They always keep the washroom clean and I always appreciate it."
優點： "Take off and landing was smooth. Stewardesses were very helpful."
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Excellent legroom. Very polite staff."
缺點： "Buses to plane. Delayed departure. Food not tasty. Limited entertainment options."
缺點： "We both - Wife and me - had to pay around 200 USD for TWO Extra Suitcases in spite of both being an ANA Flying Miles Members. Hence What is the uet of these ANA Miles Club (AMC) Membership? Remains an EYE-WASH................................."
優點： "Crew amazing and food very good."
缺點： "Crew woke us up 2 hours before landing, would ha e been great to sleep longer."
優點： "Very efficient, friendly and helpful staff"
缺點： "Food was gross."
優點： "Very efficient"
缺點： "Food was not good"
缺點： "The food was dreadful. It was like being back in the 1990s. Kids entertainment options were poor. The original toy story movie was it!"
缺點： "It was a packed flight. I'm assuming that given this, I could not change seats. While the ANA staff were helpful, I myself had trouble on this flight and became unwell. I sought help from ANA upon landing and received it."
優點： "I got a great value for money ticket from KAYAK, TQ!! ANA is an excellent airline, better service, better leg rooms and cuter crew members than than SQ!!"
缺點： "In flight meal could be improved"
優點： "It was alright."
缺點： "Prepare to wake up with neck pain."
優點： "Food and Sitting Space"
缺點： "Sitting space"
優點： "Comfortable seats, excellent entertainment system (although lack of movie choices this time around), crew is attentive as usual, and the food is not bad for airplane food. Smooth traveling."
缺點： "If anything, it was simply the lack of movie choices but I guess it wasn't a good year for movies."
優點： "service..service..service and ontime performance"
優點： "I like the way the stewardesses treating all passengers especially economy class- very professional , attentive to needs and service with great smile- overall wonderful experience and to think I had never heard of this airline prior to flying it for the first time was very impressionable for me"
缺點： "The in flights entertainment was a little limiting to me- but with the great service by crew- it didn't matter so much . But a little more wide variety could go a long way - or more new releases"
優點： "Shortest duration"
優點： "The plane wasn't that full so I had a lot of space."
缺點： "the seat itself is still uncomfortable to put in the extended position to relax. Plus the headrest doesn't move very well so it's hard to get a comfortable head position when trying to sleep. The crew took forever getting everyone on the plane I have no idea why it took so long considering they're worn so many people on the flight. The food wasn't very good except for the marble loaf."
優點： "crew was professional and very attentive and beer and wine on the flight."
缺點： "wish they had more movies choices from the u.s."
優點： "They came around often to see if we needed water or anything. Food was good."
缺點： "It was way to hot on the plane, I actually couldn't even sleep because I was sweating so much. They give out blankets so I would think it would skew to the cool side so people can adjust themselves. Nothing you can do when it is too hot other than suffer."
優點： "Very good experience with ANA."
優點： "more new movies will be better"
優點： "I like the nice and warm service from the crew"
缺點： "Food can be more variable but overall its oke"
優點： "Crew was good. Flight was on time. This was a newer plane"
缺點： "it was great"
優點： "Seat was comfortable as I had the exit row"
缺點： "Flight was late by an hour taking off from DXB."
缺點： "The crew should be trained more on customer service"
缺點： "Food could be improved by improving preperation"
缺點： "Travel agency did not notify me that I needed to get a Yellow Fever immunization"
缺點： "Notification from the Travel agency that I needed to get a Yellow Fever immunization."
優點： "The crew was kind"
缺點： "Seat space is too cramped"
優點： "Everything was great. From food to entertainment was great."
優點： "The AC flight between Vancouver —> Toronto seems much more organized than Toronto —> Vancouver. Flight departed on time and staff handled boarding more smoothly."
缺點： "Only one drink served on a 4.5 hour flight, I am so thirsty. AC has some of the smallest seats around also."
優點： "Customer service from SFO to YVR. The BNE to YVR customer service wasn’t good when I came, particularly from the Brisbane airport staff, but going back, it was great."
缺點： "Better food, otherwise good"
缺點： "One of my checked baggage was lost."
缺點： "Toilets were dirty and not enough toilet papers"
優點： "Time!! All was on time! And arrived early !!"
缺點： "Pre-selection of seats,"
優點： "Crew is very friendly and helpful. Leg space is bigger than other flights."
缺點： "Food is not as good as before. I could smell the restroom from my seat (41H). Hopefully Air Canada flights can depart and arrive on time."
缺點： "Seats on Air Canada Rouge are awful."
優點： "Crew is good. Friendly and helpful"
缺點： "Food is okay. Once hour later getting into the air but it seemed as if this was a Toronto Pearson airport issue as I'm always delayed out of Toronto"
缺點： "SFO checkin was very poor. Had to go through 3 different check in agents and 2 terminals. Itinerary showed terminal 3 but the actual check in was at the international and with United! Need to improve on getting this direction communicated better from the start to end."
優點： "Nice comfortable flight, has good entertainment program. Uncomplicated easy boarding."
缺點： "Food for 9 h wish to be better: dinner was cold (you could feel that chicken was warmed in microwave, but pasta was just taken from fridge), breakfast was pathetic. In last seats to many overhead compartments was secured for equipment or occupied by crew"
優點： "The flight was on time."
缺點： "The flight attendants ignored us. There was no legroom. There were no free snacks. It took forever to get our drinks."
優點： "In flight attendance was excellent and we were nearly overfed with plenty of drinks, snacks and meals. It was nice to see both young and elderly ladies as air hostess. This is a strong statement in non discrimination on Account of age in employment. To see a red Indian lady among them was very refreshing."
缺點： "Dimming of the windows was not user friendly and we had to put up with bright reflected lights from clouds. On ground both in Calgary and Vancouver the wheel chair attendance was not at the same level as in Frankfurt where it had been given with paramedic competence."
優點： "Service was impeccable. In flight entertainment was good"
缺點： "Food was nothing special"
優點： "The zone system seems to work well for boarding and the cabin crew on my flight to London were superb, helpful and polite to myself and others, despite a few impatient passengers."
優點： "They did feed us and provided cover and small pillow"
缺點： "every thing including service is minimum."
優點： "The flight itself was very good The plane was quite new. Very comfortable seats and plenty of leg room with nothing obstructing the foot space. Good inflight entertainment and complimentary earbuds. Flight attendents were capable and friendly, food service better than average."
缺點： "Check-in at the Air Canada counter was chaotic, a long lineup with only one agent available to direct the crowd. She coped well considering there were multiple people asking questions at the same time. There was a small sign instructing persons who had obtained boarding passes and luggage tags to go to baggage drop but no signs or separate lanes to indicate where that was. Very disorganized. At the gate it was the same scenario. Agents at adjacent desks were calling boarding instructions for multiple flights at the same time. Our Vancouver flight was never actually announced but passengers all started lining up because the stated boarding time had passed. It was impossible to tell which flight was calling for which boarding zones and everyone was wondering out loud "what is going on here?" Once finally aboard we sat on the runway, our flight left an hour late and we missed our connecting flight in Vancouver which, I realize happens. However..."
缺點： "Overhead bins were tiny."
缺點： "JustFly did not release my coupon to Lufthansa or Air Canada, and so I was nearly prevented from flying."
缺點： "Steward. & meals"
優點： "Vegetarian food needs lots of improvement"
優點： "While I've ranked the crew as poor, that isn't a reflection of the entire crew. The flight crew and check-in team were fine, the boarding I have as mediocre due to delay, but I don't put that on the staff."
缺點： "My issues are two part: 1 - I wasn't informed that I was required to retrieve my luggage from the carousel on this flight from George Town to Toronto. I thought perhaps I missed something, however, the three other couples that were in the same predicament I was weren't aware either. This caused a massive headache, the instructions were superbly poor on how to retrieve the luggage, and the process was completely a waste of time. We had to talk with three different people, the person that took us back to the carousel showed no urgency despite us all explaining that we were on a short layover, and might miss our next flight, and even though we had our passes to get through customs, we were made to wait in line to have our baggage inspected. A completely broken process that could've been avoided with a friendly reminder at check-in. 2 - Once I was able to retrieve my luggage I picked it up off the carousel only to find the handle on one piece of luggage had been ripped off, and the plastic lining on the other bag was destroyed. Admittedly I find this to be no surprise after seeing how mine and everyone else's luggage was handled so poorly upon being loaded into the cargo. I saw my luggage being tossed 3-5 feet into the cargo area - literally picked up, and with complete disregard flung like it was a trash bag being thrown into the dumpster. Since I didn't have time to discuss this with any staff due to my prior issue and being unable to find a representative once I landed back in Vancouver, I called the next day to discuss this over the phone, but the representative explained that I was only able to make a complaint in-person at the time of baggage retrieval. The person was absolutely useless and unwilling to help. This was by far the worst treatment I've had at any time in my life while flying any airline. The trip to George Town was with American Airlines, and even though it was longer, and a tad bit more expensive, the service I had with them was stellar by comparison to my experience with AirCanada. Going forward I will only be using AC when there are absolutely no other options."
優點： "That we got back safe during a snow storm."
缺點： "The staff were not friendly. I politely tried to give two flight attendants my garbage as they were collecting and because they already passed me they looked at me and ignored me. It’s also crazy that you pay so much for a flight and then have to pay for luggage and a meal when it’s a 4-5 hour flight. Flight was delayed twice. Which I can understand due to weather."
優點： "staff was great checkin at the airport was a breeze and love the 2 checked free luggage for international flights. food was mediocre but what do you expect, I'm just glad we got 2 meals and 2 snacks. great touch."
缺點： "only issue was the fact the online checkin was unavailable to us for some reason which basically left my girlfriend and I sitting in separate rows in between 2 people for 17 hours. entertainment was also pretty lacking with only a few movies available."
優點： "Seats were comfortable. Food was OK."
優點： "Clean, friendly crew remembered how we had our tea/coffee from the earlier service"
缺點： "Economy is never very comfortable but was better than a lot of other airlines"
優點： "Crew were good"
缺點： "Seats were too tight. Entertainment was mediocre"
缺點： "I bought my ticket with Air Canadafrom Vancouver to Calgary then connected with Lufthansa from Calgary to London UK. Unknown to me I could not find the flight because it had been changed to an AC reference flight. With a very short time for the connection I did not know where to get my boarding pass as my flight with Lufthansa was nowhere referred to ! Not which gate to go . Why not put it in the ticket that Lufthansa and Air Canada work together and that both flights ref should show !! It would avoid a great deal of anxiety . Only offered 1 round if hot drinks over 9 hours ! Departure delayed by nearly 60 minutes"
缺點： "Lost luggage!"
缺點： "Small seating"
優點： "Will use again"
缺點： "Airline food has always been poor no matter which airline you travel. Be more liberal with the drinks trolley."
缺點： "Flight was delayed for 3 and half hours."
優點： "its was smooth"
缺點： "few movies"
缺點： "Didn't board as I missed the connection."
優點： "good crew"
缺點： "light in bathroom didn't work and was so small i couldn't help my three year old go without leaving the door open"
缺點： "Boarding desk woman was really cranky. Telling passengers to remain seated unless their zone wasn’t called. On board WiFi didn’t work so no entertainment. Hate that I have to pay extra to get normal leg room. The standard seats are brutal and the paid seats not much better."
缺點： "No vegetarian options"
優點： "It was OK but it had to be better than the flight to Canada which was delayed 24 hours (just for bad measure). It's a cheap flight and AC warn that the "in seat" screen is no longer provided so criticism on this basis is a bit silly. I noted that the free iPads in Premium Economy provided more films but they were so dated!!! Food in PE was much better as was the general service. It cost quite a bit in the "Auction" but it was worth it I think."
缺點： "This relates to the outward trip when we only found out at the check-in that the plane was postponed to the following day. OK, we were put up in a hotel for the night but 24 hours there was not the best day of my life. I wasn't too impressed with the hotel."
優點： "Great timing of flights to arrive in afternoon. Also liked flying on the 787. Service was great as there was always someone checking to see that you were comfortable."
優點： "The plane took off and landed on time."
缺點： "The food was terrible and the staff were in there own world and not particularly polite. Hand luggage was not managed so the bins were rammed. Some people had 3 pieces of large hand luggage. Food was the worse I have had on any flight. I would rather pay and have something edible. On 2 of my 3 flights the staff were so wrapped up in there own life's, they did not manage to finish the safety checks before taking there seat. Overall a poor experience."
優點： "Food, service, seat (Business class), aircraft"
缺點： "No internet connection"
缺點： "It was delayed by 24 minutes."
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
缺點： "Sits not suitable for long distance travel"
優點： "It was quite average, nothing special.They severed some drinks and you get a bag of pretzels. The staff was very friendly and nice. It was only a 1 1/2 flight, so the only entertainment is magazines."
缺點： "The legroom was fine for me, but if you are about 6ft tall or over, you will feel a little cramped. Try to get an exit row seat if can."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
缺點： "Made me take off sweater out of my bag cause my bag was 0.5 lbs over weight."
優點： "Flight was on time and luggage was not lost. In flight meal service was better than average."
缺點： "in the last row battling for share if the armrest."
缺點： "United and SAS are really separate and hard to manage reservation. Seats changed from what I purchased and it was uncomfortable. I don't think I will do a mixed airline flight again even though they quote them as a Star Aliance. Also, flying through Chicago ORD is not great. The international terminal is completely separate so you have to take a train, pour out water, enter security (and they don't have a TSA Pre). All around uggh."
優點： "This reflects first leg flight from San Fran to Chicago."
缺點： "Cramped and uncomfortable"
缺點： "they canceled the flight and put us on american airlines wich was terrible"
缺點： "Flight was delayed until the next morning because of weather"
優點： "Bad weather caused my flights to be re-routed, but United did wonderful in arranging for an similar arrival time to my final destination. I am very grateful for that. I can't judge the airline on something they have no control over."
缺點： "The bad weather that caused my flights to be re-routed!"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "The Stroopwaffle"
缺點： "The hour delay"
優點： "We arrived safely on time."
缺點： "Bathroom is too small. Announcements were anxiety inducing. Sick people on the airplane spreading germs."
缺點： "Don't like being squeezed in, but it is what it is"
優點： "Crew were nice and flight was on time."
缺點： "I didn't know i needed an app before i will be able to enjoy entertainment on board, so i had to pay for internet to be able to download the app to be able to watch movie. PA system wasn't gud."
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
優點： "Both flights were great! They left on time, the one from San Diego left earlier than scheduled. Kayak was most informative with flight info and upon arrival, indicating the bagage claim number via email!"
缺點： "N.A. Everything was great."
缺點： "There is nothing more disappointing than having your flight delayed after a long week when all you want to do is get home to be with family."
優點： "Seats were comfy, and the snack (caramel-filled waffle cookie) was a nice little treat."
缺點： "I didn't know to download the United entertainment app in advance. Once I found out at boarding, it was too late."
優點： "You can carry up to 16kg in your carry on. That's great."
缺點： "Food was below average and only twice during a 14 hours flight. Plus, no free snack available... you have to pay. I will think twice about travelling with United for an international flight."
優點： "Movies were ok."
缺點： "Openly rude, almost argumentative staff. I was afraid to talk back because the last thing I want is any accusation of bad behavior on an airplane. But if this were a restaurant, the customers would get up and leave without eating. I've never had this experience on China Airlines or Japan Air. I will never use UA again."
缺點： "The fact that they lost my luggage for the second time."
優點： "Smooth and plenty of juice and soda."
缺點： "I've never really felt cramped on a plane before this trip but maybe I'm fatter?"
優點： "Entertainment is pretty slick."
缺點： "Boarding process, crew was not pleasant, late getting the jet bridge to the plane. You know there are multiple 40-50 minute connections, but you take 15 minutes to get the jet bridge. Flight was "on time" I'm sure according to your stats."
缺點： "Everything was awfuli it was a terrible experience.Nobody could tell me what was going on. I was to arrive in Seattle at around 6.15 pm "but " I did not arrive till 10.30 pm. I got home at 1.45 am wed morning"
優點： "The seats"
缺點： "No entertainment without buying!!!"
優點： "Flight Attendants were fantastic!"
缺點： "Flight was cancelled... First it was delayed, then mechanical error, then the pilots passed their flying ability. The way it was all handled was horrible. I travel a lot and this was the worst experience I've ever had."
優點： "The flight was on time good flying no issues! !!!!! Landed in time to catch my connecting flight."
優點： "The Eva flight was lovely. Nice plane, wonderful crew, very good food, absolutely on time."
優點： "Window seats on both flights saved me on my overnight flight. Thanks Kayak!"
缺點： "The second flight had a pretty old plane with smaller seats."
優點： "This leg of the trip was fine, on time and they provided blankets! Satisfied, but the mobile version of this rating site does not allow me to change the rating to higher."
優點： "Kyak Notified me every step of the way basically dummy proofed my flight don't know if other sites do this as well but got gate change notifications and all changes!!"
缺點： "Seat was very uncomfortable. The video screen could not be turned off and kept waking me up, bad on an overnight flight."
缺點： "The flight seemed very unorganized. Once we had to make a random refuel in Canada I knew something was up besides the bad weather excuse they gave. The crew didn't seem to be able to pass any information along and gave either misleading info if any at all. There was no food or snacks given with it being a 5 hour flight to a 7 hr flight with the mishap to get more fuel."
優點： "That I got bumped to first class on my flight the next day."
缺點： "I had a 47 minute layover scheduled. I had an hour delay on my first flight and they didn't hold anyone's connecting flight, which ended up being the last flights out for the night. By the time we got hotel vouchers, our bags and a shuttle to the hotel there was less than 4 hours to actually sleep. If I had known how slow the process was I would have opted to sleep in the airport so I got more than 3 hours of sleep."
優點： "I arrived alive."
缺點： "United Airlines has one job, to move people from one location to the next. I'm concerned that United thinks it's in the data transfer business or the package hauling business or some kind of "gotcha' Internet business. There were never enough people at United to help me with my problem. Those real human employees that I found were mostly overworked, over regimented and procedure focused."
優點： "That being said, I liked that they has Moscow Mules for purchase. The gate agent was very kind & helped check my husbands bag as the overhead bin space was full. The crew was fine."
缺點： "My first beef with United is that I needed to change my flight 36 hours after purchasing it & wanted a 200.00 change fee for a 79.00 flight, it was more cost effective to purchase a new ticket to with another airline than change my ticket. Silly really."
優點： "Smaller plane! Easy board, quick flight"
缺點： "Seats are packed in, no wifi, arrived way early sat on tar mat no fresh air my chest was hurting from the smell of jet fumes until we finally pulled into a gate!"
優點： "Nice crew ,on time , no extra fee for carry on and drinks. Over all comfortable. I will fly United again !!!!!"
缺點： "Waiting for 3 hrs past boarding time for crew to arrive. Waiting on plane for 11/2 for plane to b de iced. Waiting for crew to get permission to fly because they went past hrs to fly"
缺點： "Seats are are thin and uncomfortable. Flight delayed from Chicago to Allentown because of an empty chair that could not unrecline. Ended up landing 35 minutes late."
缺點： "I was charged 25.00 for luggage both ways which I wasn't told in advance.Also sat in airport a long time before being told my flight was cancelled and it was last flight.My daughter was by her self and didn't have money.She ask them could they put her in hotel and they told her no only discount.My daughter then told them she had no money and the clerk was very rude and told her well that's all they were going to do.At that point my daughter called me upset and crying because they didn't tell her prior and was rude about it.She do not fly and I had just had surgery and I could not go to her grand mother funeral with her.I had to call around to see if anyone knew someone in New Orleans to go get her for the night.My sister friend ended up picking her up 2hr later and she didn't know her but we had no choice cause her aunt had already left to go back home.It was a very upsetting situation and very stressful.I travel alot and I flew with this airlines before years ago and it was fine.Very disappointed about this whole trip."
缺點： "The fact that they kept delaying it by 30 minute intervals for four hours until eventually it was cancelled. Oh and now the new flight is delayed 30 minutes."