Favorite and best airline . But this particular plane was an old one . Uncomfortable seats
Flight was delayed by few hours
缺點： "Food and service"
優點： "Crew was friendly and service was good."
缺點： "Seats should be more comfortable"
優點： "Service ,food"
缺點： "Boarding take long time"
優點： "Noise cancelling headphones make the long flight a lot more bearable and relaxing. I like HOW they build the menu even though i have allergiee ane cannot eat everything. Crew all had good attitudes which is nice."
缺點： "Late to board, slight cluster due to that. Being on time with connecting flights is apparently too ambitious."
缺點： "Same problem as the first segment (see above)"
優點： "Same as above"
缺點： "Same as above"
缺點： "I book flights and they toke money and last minute when i went to the airport is not existing at all"
優點： "excellent crew work"
缺點： "Entertainment system not operational"
優點： "Comfortable seats and friendly crew"
缺點： "Food could be better esp snacks"
優點： "The food was good, the entertainment ample and up-to-date, and our flight attendant on that flight was very nice and helpful. My sister is incredibly tall and they were able to put us in an exit row, which was much more comfortable for her."
優點： "Surprisingly good food. Great in flight movie selection."
缺點： "Crew was not speaking English at all in the business Class crew was paying attention to certain people Asked few time for service"
優點： "Excellent employees from check in desk to flight attendants"
缺點： "Food quality was medicore"
優點： "Everything is included! No extra fees!"
缺點： "Good. Staff were courteous"
優點： "Crew accepted to move our seats for emergency leave zone where there is more space for legs"
缺點： "Turkish airline has decreased space between seats for a non acceptable distance... you guys need to rethink it!"
缺點： "WHEN i MISSED MY FLIGHT FROM ISTANBUL TO JEDDAH I DID RECEIVE ANY HELP NOR ANY CARE"
優點： "We received edit seats so we had more room which made the quick flight more comfortable."
優點： "Ataturk airport, meals"
缺點： "Turkish airlines staff are rude"
優點： "Purchase value"
缺點： "Economy seats are a bit tight"
優點： "A much nicer 777 on this leg."
缺點： "The lounge at IST is overcrowded and lacks sufficient showering facilities. There was leftover food everywhere that the overworked staff tried, in vain, to keep up with."
優點： "The staff!"
缺點： "The turbulence lol"
優點： "Great experience for my first international flight."
缺點： "seat 53 B is not a seat for human beings on a plane. this is the last seat on the plane. next to food area and bathroom. seat back does not go all the way back. it is not built for 10 hours flight."
優點： "Free wifi for business class HD movies + good quality DENON headseat"
缺點： "Terrible foods taste Zero hospitality crews Lack of food and deink service during 13hour flight"
優點： "Airplane and entertainment were nice."
缺點： "Flight left an hour late so we missed our connection."
優點： "Great crew and service"
缺點： "the delay in the departure"
優點： "This is the shittiest airline. The flight from delhi to istanbul was canceled due to bad weatherBut their customer service is very pathetic. Their was no intimation in a proper manner. They did not try me to adjust in any of their airline. I had to book another flight at a very high price. This is really insane... i will like my entire refund of the journey..."
缺點： "This is the shittiest airline. The flight from delhi to istanbul was canceled due to bad weatherBut their customer service is very pathetic. Their was no intimation in a proper manner. They did not try me to adjust in any of their airline. I had to book another flight at a very high price. This is really insane... i will like my entire refund of the journey..."
優點： "Very little. I had heard that the food was better than United but I do not believe it is now that I have made six legs of travel and two of them over 13 hours."
缺點： "Turkish Airlines basically give minimal benefit to Star Alliance Gold members. Access to the lounge was given finally after I produced my physical Gold card even though I gave them my UA number. There are no ticketing agents in the Istanbul Airport within the secured area. I was not comfortable going outside security and then back again through security to upgrade my ticket. Agents at Turkish Airlines CIP NOT helpful."
優點： "Clean and computable plane, very good meals and quick handling for departure"
缺點： "Nothing !"
優點： "There was upgrade special on our outbound flight at check in which we took advantage of so we were in business class flight from SFO to Istanbul. That was awesome experience - very comfortable fully reclining seats, gourmet food and drinks, impeccable service, wide entertainment selection, etc. Even on the shorter leg flights we took (i.e. Istanbul to Rome and Dubrovnik to Istanbul) they served food (light snack). We flew economy from Istanbul back to SFO but got exit row seats so plenty of leg room and seats reclined good amount. Again, great service, food and entertainment. All the flights we had on our itinerary were newer planes. Turkish Airlines is so much better than American airlines!"
缺點： "They lost my baggage.i got 7lb of red caviar .My red caviar deteriorated.i spend 50$ per lb which is 350$ total and Turkish airlines agents didn't help me find my luggage .in the end they pay only 100$ back for my caviar even when i tald them that i spend 350$ total . It is was Flight from Chicago to Ashgabat"
缺點： "Everything good"
優點： "The crew, as usual on Turkish airlines, was wonderful. Excellent service and patience.Warmly recommend Turkish Airlines."
缺點： "The flight itself was delayed, the boarding was a disaster waiting an hour in a closed off area with little air-conditioning and zero amenities, the plane uncomfortable and the entertainment system was a joke. To be honest I was surprised because I enjoy flying Turkish, it's an excellent airline with great service. This flight was a disaster"
優點： "The provide very good service."
缺點： "My seat was terribly uncomfortable. The airplane temprature was really low that it made me so sick. I had a missing luggage where i did not hear any updates from Turkish Airlines for 5 days. I ALWAYS fly Turkish Airline internationally when going to Turkey. But after my last experience, i am not so sure"
缺點： "We travel very frequently and each time the food same (meatballs) And the air conditining is terrible."
優點： "Friendliness toward kids was really good."
缺點： "The movies didn't work until an hour after the flight started. Really."
優點： "The crew was extremely polite and pleasant. We felt welcomed and taken care off."
缺點： "It was an old plane and it was not possible to see the tv monitors."
優點： "Prompt service throughout."
缺點： "Would have preferred gate departure and arrival."
優點： "I was surprised how comfortable it was to spend 12 hours seated in an economy seat in a flight from Sao Paulo to Istanbul! It´s the widest coach seat I know!"
優點： "Nice onboard entertainment system"
缺點： "Extremely rude flight attendants. Did not care at all for customer service. Do not expect western standard service ! Service is 3rd world."
優點： "Loved the food. The crew members were extremely dedicated to making your flight go smoothly. They were very good."
缺點： "Bumpy on the way back."
There was a delay - weather + French strike. Pilot was helpful/informative, flight crew was nice but simply talking loudly in galley and not communicating at all. No preflight water or drink even though delayed.
Dear Sir, The flight was delayed for 2 hours. After 2 hours the flight was cancelled and KLM was trying to transfer us to another flights. Unfortunately there is no flight to Manchester which led us to cancel our flight booking with KLM and rebook with Qatar airways to catch the flight same day. Regards Amjad Juma
They canceled our flights that went on anyway.
缺點： "No internet available (2020). For the my previous flight, a month ago, was the same problem."
缺點： "Bigger seats the new ones are way to narrow"
缺點： "Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew."
缺點： "The only complaint I had was that it was very warm on the flight (and I usually get cold on flights), and in the seats we had there weren't fans above the seats. A few rows up they had fans, so apparently you have to pay extra for air... This wouldn't be a big deal on a short domestic flight, but for an international flight it was a long time to be uncomfortable!"
優點： "I was sorted on Row 3 and the drapes kept hitting the back of my head."
缺點： "Move the drapes a few more inches back."
優點： "Loved the smooth ride."
缺點： "Bathroom was pretty nasty"
優點： "The crew tried to be helpful but were equally frustrated with the ground crew."
缺點： "Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed"
優點： "Everything works and quick to get to destination."
優點： "The crew were excellent and seats were comfy."
缺點： "Headphones for the entertainment centre.could have been better. Sound quality not great."
缺點： "The plane is so old..,"
優點： "Reasonable space in economy class seats"
缺點： "Staff hurrying us up 40 minutes before departing and threatening to take our bags out of the plane in case we didn’t board then. I had to leave my coffee and run."
缺點： "Staff rude and short"
優點： "The crew is really welcoming"
缺點： "The seats are too narrow and a bit too hard"
優點： "Pleasant flight"
缺點： "We were delayed & missed our connection"
優點： "The entertainment was amazing"
缺點： "The seats were a bit hard"
優點： "the drinks"
缺點： "seat reservation. having to pay for luggage...."
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
優點： "Smooth flight."
缺點： "Seat a little cramped."
優點： "Nice crew pilot food and beverage"
缺點： "No wifi"
缺點： "old screens and entertainment system leg room to small"
優點： "Seat 39A did not recline. The gentleman next to me spread his arms out a bit as he typed on his computer the entire way. So I did not get ANY sleep. Plus he got up at least four times."
缺點： "Except for the man next to me - great!"
優點： "He missed it due to having a 32 minute layover, which he ran all the way to board."
缺點： "he had no choice but to look at the closed door of his flight, and wait an additional 7 hours and they didn't even give him a voucher for food. I'm his mother, I'm currently visiting family in Scotland, so couldn't help him much. I'm pretty disgusting and disappointed by the whole experience."
缺點： "Missing wheel chairs swrvice lounge far away no food option just lame klm tipique"
優點： "The staff are the best European crews I have encountered. Naturally friendly, professional and fit looking. Nothing is too much trouble"
優點： "Very friendly service!"
優點： "Helpful and smiling cabin crew."
優點： "Service impeccable!"
缺點： "They have one line of executive class after the kitchen and toilet, is very noisy."
優點： "Pretty basic one hour flight so there's not much to complain about or praise about. I got some sleep which was good."
缺點： "The crew had their general Dutch aloofness on form. Chatted to one of the stewardesses in Dutch up until she saw I had a British passport then she decided she could only speak English to me."
優點： "The flight was great."
缺點： "Service from airline host Poorly maintained plane Bad food Old entertainment"
優點： "That we didn’t crash"
缺點： "Everything! The crew was rude, no entertainment whatsoever, late boarding, late departure and bad experience with the check in process both in app and on website."
優點： "The crew were just amazing, such lovely male stewards! They were helpful and friendly and generally wonderful."
缺點： "The entertainment was quite dated and didn't have new movies etc"
缺點： "Departure 40 mins late. I took this flight 2 weeks ago and it was also delayed."
優點： "The crew were really helpful since I am a short person in putting my luggage away in the overhead compartment and attentive to everyone's needs. I am a fussy eater and don't really like airplane food but the food was actually really nice. We was given plenty of snacks and drinks in between meals as well. There was plenty of programmes to choose from to keep me entertained."
缺點： "The seats in economy were a little too small for a 12 hour flight"
優點： "The crew were lovely and welcoming. We was given snacks and drinks on the flight which was great. Take off was a bit delayed but boarding was smooth. Couldn't complain about the comfort as was only just over an hours flight."
優點： "Crew service"
缺點： "Flight delayed."
優點： "The staff was fast and curteous."
缺點： "There is not anything to complain about besides the usual discomfort of travel."
優點： "Everytime she passed she was hitting me or I had to hold my drink so that she wouldn't knock it off"
優點： "I fly delta this was run by KLM they weight all bags delta does not they don't take TSA preach Check. Delta does It was a free for all with check in and getting into plane"
缺點： "See above"
優點： "Very good flight, excellent service and good food."
缺點： "Our flight from Nairobi to Lusaka was cancelled for some reason and we did not find out until we happened to log into the website to double check our itinerary. They automatically rescheduled the flight only giving us 25 minutes to reach our next flight...impossible. so, after calling, we were re-booked again and forced into a 13 hour layover in Amsterdam. Our original flight plan had 4 hours. so, because we are a family of 7 with a baby, we had to buy a hotel room to rest, costing us a lot of extra money we had not planned to spend. We contacted KLM for help with the cost but were rejected. We also lost 5 bags somewhere between Chicago and Lusaka, but after 2 days, we received them."
While the flight crew were spot on, I am extremely disappointed in the pilot. Due to him being late, due to his hotel not having water, my flight was delayed an hour. This in turn caused me to miss my connecting flight. I rented a car to finished my trip. Extremely unprofessional of him to delay the flight causing most passengers to have to make changes to their travel plans. I will be in contect with American Airlines about this.
The agent at the check-in changed our seats to row 17, at the bulkhead for economy, and the two middle seats. I ALWAYS sit on the aisle, thus my wife had to crawl over someone to go to the bathroom. Four times a flight is not what a 73 year old women wants to navigate. The check-in agent wanted us to have more leg room...I understand her motive but, not a good idea. I had no option to decline. The food again on an international flight was a one out of ten. Since we were at the bulkhead the fold out tray was VERY unstable and my drink spilled (luckily, it did not spill on my neighbor or me). I refused breakfast. If I held a drink in my hand, I felt secure. If I put it on the tray, I felt VERY insecure. Both of the women stewardesses basicaly threw the drinks at me. Zero understanding of the problems of stability (ok, the plane was full and they had a lot of work to serve everyone, but a little understnding would comfort their clients). GRU to MIA is a short flight, and, the pilot did a wonderful job (takeoff to landing, 8 hours), absolutely no turbulence. Very clear communication from the flight deck. I will probably fly American again, ticket purchase was simple and the cost was quite good; wheelchair excellent both in GRU and MIA.
It was not that good. The AC of the the airplane was off for 30 minutes before it took of. When asked for it to be turned on, the flight attendant was completely rude and said that I would have the option to get off the plane if I didn’t like the situation. I thought it was disrespectful and unnecessary for him to act like that, especially when there were passengers that were tired and without sleep after an international flight.
Standard flight. Could be better by taking off on time and landing on time.
The plane was up to date and comfortable. Everyone courteous. Nice trip
優點： "Nothing to write home about."
缺點： "Squished seats, mediocre food. Competitor deliver more for the same price or less."
缺點： "Food tray was broken."
優點： "Boarding priority for infants"
缺點： "Food was pretty bad quality wise and some of the crew members were really short tempered drill Sargents who were in a very bad mood"
缺點： "Our second international flight was at lunch hour and all they offer was a biscuit (2 units per person)"
優點： "Entertainment was okay."
缺點： "Fight was late taking off. Sat on tarmac for almost an hour upon landing. Crew was unprofessional and did not keep the passengers updated on what was happening. Very disappointing."
優點： "Expensive, tight seats, They now charge extra if you want to sit by the window. Mediocre."
缺點： "They lost my luggage. Avoid this airline like the plague. Never again."
缺點： "Crew should be trained again in basic stuffs."
優點： "Used system wide upgrade to first class. Seat is spacious and comfortable. Mattress pad is a good addition."
缺點： "Crew member serving 1st class was bad, average business was class crew is much nicer and more helpful"
缺點： "Overall good business class trip."
優點： "Great food"
缺點： "Need a polite crew"
優點： "Military boards with first class."
缺點： "It was very warm on plane. Sat on tarmac for 30 min with no explanation. Flight attendant said she didn’t have any head phones but the. I saw another one with head phones later in the flight."
優點： "Good, cheap flight that gets the job done. No issues boarding, seats were fine. Cannot comment on most things as I fell asleep almost immediately."
缺點： "Would've been nice to have had an eye mask / blankets on a red eye flight..."
優點： "The announcements were clear and the captain did not mumble! Not sure what happened at the airport but we had issues with ground crew not coming to help park us. The captain made sure we were informed and it didn’t really add to much to our time."
缺點： "baggage damaged and lost"
缺點： "Crew do not know what kind of menu they have. We had white fish moqueca, rice was uncooked. Moqueca was flavored Boarding was very confused, we bought premium economy, on advertising we could check-in on business class, no specific line for business or economic, only separated line for first clas"
優點： "Boarding was easy and pleasant"
缺點： "The terminal 52A-J is a disgrace"
優點： "AA is always on time! Love the premium economy!"
優點： "Again, we had heard stories of kids being separated from adults, but all family was together. Many entertainment options and friendly staff. Also, when I asked at gate, the attendant allowed our family with 3 kids ages 5, 7, 9 to board with one of the earlier groups. That helped a lot as it took the kids a little longer to get all set and we were not hurried."
缺點： "Today’s flight was extremely cold. Almost everyone in the plan was under the covers at some point."
優點： "Polite. Clean. Nice business class."
缺點： "Would like more Western food."
優點： "Smooth in every way."
優點： "Entertainment, crew"
缺點： "Several flights were delayed and canceled on last minute."
缺點： "Was informed when we checked in that the flight we had purchased did not exists. We were informed thatcher would have to wait 24hours (after an already 7 hour layover) to catch another flight to Los Angeles. After debating with customer servinge several times and being forced to wait in line after being told things were fixed several time we had to threaten to record conversations and had someone call American Airlines headquarters and finally was able to get in the flight the same night. We at work be point were laughed at by an American Airlines customer service professional. I had purchased upgraded seats since I’m over 6 feet tall and they were not able to accommodate on the new flight, the flight was horrible and I had ton stand up every hour to make I the whole 12 hours."
優點： "The only decent point was the food. Not great but at least edible."
缺點： "Since check in in São Paulo was a complete chaos. There were only 2 people helping on check in (in machines) and these people were still not helping people (like me) with questions about on how to do check in in those machines. On the other hand to dispatch the bags there were almost 8 attendants to receive the bags. Ridiculous! I’ve tried calling American Airlines and Latam several times to assign a seat for me and they swore there were only middle seats but I know how airlines work to make extra money on these seats. At the end, they only gave me a middle seat option and I had to take I.t of course. On the plane I realized there were dozens of empty seats and yet they made sure not give them to me or anyone else. Unbelievable! Unfortunately I still have to use AA on my way back to Brazil. After this, I’ll chose another airlines for sure. Also, the 3,4,3 arrangement is ridiculous: there’s no corridor space making people touching you everything someone passes by your seat. And boy! Those seats are so uncomfortable and there’s no way to incline the chair so you can even have a little rest (because it’s impossible to even sleep on those seats). The crew were simply doing their jobs! No pleasure! No smile! No engaging with anyone unfortunately! They looked miserable and I asked for water and the flight attendant NEVER brought me anything. Seriously! Water is free!"
優點： "Clean comfortable and on time"
優點： "Dinner was decent"
缺點： "Breakfast seemed poor."
優點： "Nice meals, attentive staff"
缺點： "24hrs delay and very poor communication from crew are not acceptable."
優點： "During the time we were wkaiting for final decision on the flight delay I did not like any activity from crew and AA's emplyees."
缺點： "I understand some delays can occur due to tecnical problems and most of the times they are out of control but negative issues related to communications they are controllable and they must be reviewed and implemente properly."
優點： "Lots of movie options."
缺點： "I didn't like anything else about the flight. My seat was broken and the seats are incredibly cramped! Absolutely no leg room whatsoever. I am 6 feet tall which is an average male height so I can't imagine how anyone taller fits in those seats."
優點： "Customer service good. Offered food/service quickly."
缺點： "Film selection was subpar, and had no subtitles available. Flight safety information video so unbelievably boring. Flight crew repeated all instructions at least 3 times including video interruptions. What is the point of having in flight entertainment if crew will interrupt said entertainment at least once every 10 min to remind you you are still in turbulent air? Do they honestly think the passengers forgot? We are in the plane too! I understand they have to be careful due to liability but this airline is ridiculous. Believe it or not customers do not like being treated like children. Would not recommend to others or fly this airline again. Also, the lunch was awful even by airline standards. Btw the airline was avianca not AA. kayak must have messed up or they are owned by AA. AA is great and I recommend them wholeheartedly but Avianca is awful. Stay away if you can afford to do so."
優點： "Slept very well in business. Great crew!"
缺點： "I did not fly I lost my flight they had a problem with the airplane on my flight from brasilia to sao paulo so I arrived late lost the connection to my other flight from Sao Paulo to LAX. Also they lost my luggage. LATAM and American Air Lines doesnt know where my luggage is. I arrived at my LAX 12 hours after. They still dont know where my luggage is"
缺點： "I had my reservation cancelled despiste numerous phone calls. The flight was operated by AA, and they told me I wasn't on the flight, but after many phone calls LATAN assured me I was booked on the flight. When I got to the airport, I was not allowed to board my direct flight from GRU to LAX, instead I was sent to Miami then Charlestown , I took me an extra 12 hours to get home. I lost a day of work. Who's going to reimburse me for that ???"
缺點： "The crew definitely needs to be changed. There needs to be hostesses who are more attentive and actually care about their passengers."
缺點： "A few crew members was rude"
缺點： "How does American think it can get away with a mediocre business class fitting and charge the same as Lufthansa and United? In this flight, the did recline 170º but formed a ramp that did slowly slide the passenger under the set in front of him. I'd recommend someone from AA should fly Lufthansa Business Class or Singapore Airlines Business to check out how it should be done! ANd then, flying a beaten up 777-200er while its competitors fly 787 is nonhing but a shame!"
優點： "I like the entertainment."
缺點： "Food and distribution of the food. Unfortunately on my flight the flight attendant was so busy that forgot to come back for the water/coffee drinks."
knowing beforehand which terminal at SFO is pretty critical. there was no pre check-in available online thru air canada, and googling just led to three different answers as to terminal. thankfully my cabby somehow knew what was up
優點： "TV movies"
缺點： "More popular movies"
優點： "The food was good"
缺點： "My girlfriend’s Tv stopped to work in the beginning of the flight."
優點： "hilarious crew and they were very helpful"
缺點： "seating was so uncomfortable and i'm petite/slim. the bathroom wreaked and the toilet seat would not stand up alone"
優點： "My flight was canceled"
優點： "Everything was great. From food to entertainment was great."
優點： "Tre crew was fantastic"
優點： "Crew is very friendly and helpful. Leg space is bigger than other flights."
缺點： "Food is not as good as before. I could smell the restroom from my seat (41H). Hopefully Air Canada flights can depart and arrive on time."
優點： "The in flight attendants were very helpful and attentive. Boarding was quick and organized."
缺點： "The entertainment system didn’t work well to start, and then stopped working altogether 2 hours into a 5hr flight. The staff tried to fix it and were very apologetic, which made up for it. The seats were a little too hard for me. I was pretty sore by the end of the trip."
優點： "They did feed us and provided cover and small pillow"
缺點： "every thing including service is minimum."
缺點： "Steward. & meals"
優點： "Entertainment and crew helped make the situation better but a 3 hour delay made my experience unpleasant."
缺點： "Very sub par service and you have to pay extra to reserve a seat."
優點： "Seats were comfortable. Food was OK."
優點： "Seat selection."
缺點： "The meals didn't taste that great."
優點： "Well designed comfortable sleeping Pods"
缺點： "Flight was delayed for 3 and half hours."
優點： "staff was great. Nice variety on the entertainment selection, movie and TV"
缺點： "seats are a little too crammed."
缺點： "Didn't board as I missed the connection."
缺點： "No vegetarian options"
缺點： "I was not expecting air canada rouge to be low cost and for a 6 hours flight they should have offered complimentary food ... it caught me by surprise"
優點： "Great timing of flights to arrive in afternoon. Also liked flying on the 787. Service was great as there was always someone checking to see that you were comfortable."
優點： "Food, service, seat (Business class), aircraft"
缺點： "No internet connection"
優點： "Lots of leg room! Quite and relaxing."
優點： "The young kids really enjoyed the multi-player video games that were offered on the plane. The windows were really cool too! The amount of light/color coming from the windows were adjustable with the press of a button. It was the first flight for the younger kids, and they loved it!"
優點： "Nice to see some older flight crew members."
缺點： "First meal was frozen. Bread, veggies and brownie cake were frozen while the chicken and rice wasn't appetizing. Flight crew should be more aware of the first row seats when pushing their food carts down and now bumping into passengers tvset."
優點： "There was good food and entertainment"
缺點： "I'd like better vegetarian options for food though"
優點： "Flight was fine. Staff was fine. No complaints."
缺點： "Although the food was abundant and tasted good, it was rather heavy. Lots of starch (and chocolate!). That kind of food may be fun and satisfying, but it's not really the best thing for middle-aged adults who are sitting on an airplane for 10 hours! If you can work in more fruits and veggies or light desserts, that would be great! Regarding entertainment: We could not connect to the entertainment system, so we watched a DVD that we brought along with us."
缺點： "I don't have any complain about the flight. It was average or a little above average. I just couldn't sleep well probably because the head rest is too high or what. But I'm 5 feet 7. The pillow can be improved as well (firmer)."
優點： "Difficult to find employees in the Toronto airport. Security needed to help me locate someone after my plane was delayed causing me to miss my connection. On the way back had a delay again lucky if was my final leg."
優點： "Liked everything about this new class of service on Air Canada. Seat was comfortable with good recline that didn't interfere with fellow passengers. Food was excellent, entertainment system was well stocked, flight attendants were friendly and high energy. Even got to use lounge and fast-track security lane at Heathrow."
缺點： "Zero complaints."
優點： "Espaço para as pernas na classe econômica foi suficiente para mim, a tripulação foi cordial, o avião era novo à parte de entretenimento foi boa."
缺點： "Quando embarcamos, quase todos os espaços para as malas já estavam ocupados, o espaço lateral das poltronas era muito apertado, a reclinação era péssima, praticamente inexistente. Quando decolamos, começou a cair água na nossa cabeça. O funcionário responsável disse que era do ar condicionado e era normal. A comida era ruim, sem gosto e com acompanhamentos que não combinavam, por exemplo no meu caso era frango com uma salada de vagens e pepino. Fora o horário das refeições, quase não era oferecido bebidas em um voo de 10 horas."
缺點： "Very rude air crew who treats you as a bus passenger, does not completely listen to your requests, on business class. I also had my return connection flight cancelled and moved 6 hours ahead of the original one, which made me just wait that long at the airport."
優點： "The ice cream and the one woman in customer service that actually seemed to care."
缺點： "My husband and I were flying to Italy, on the first leg of our flight neither of our screens worked so we had six hours with no entertainment. They gave us a card to make it up to us but (wisely) don't tell you what it is for. It turned out to be for 10% off your next flight if you book it through their website within a year. Useless. On our return flight we were delayed on the tarmac for over an hour with no air conditioning, they originally said they were waiting for a signature but then said that there was something wrong with the engines that help us take off, then the cabin filled with a fuel smell, then they said they had brought the wrong item for the repair and we were waiting for the correct one. When we finally took off my husband's screen didn't work yet again and this was a 9 hour flight. The flight attendant said that some of the screens hadn't worked for a while ( probably cheaper to hand out useless discounts than to fix them.). We received another 10% off card, which we cannot combine or transfer, again useless. We missed our connection because of the delay, they booked us on another flight but because they didn't tell us that we had to pick up our luggage or where (it was on a different carousel than the rest of the luggage from our flight) and that we had to go through customs we (and many others) missed that flight too. We finally got a flight out the next morning and they put us up at a hotel. We both had to miss another day of work and it was quite an ordeal. My husband's screen worked for almost all of that last flight before it seized up. We didn't bother to report it that time since another 10% off coupon wasn't going to do us any good. Overall it is concerning that Air Canada doesn't seem to be maintaining their planes in optimal condition and that their idea of compensation involves them making even more money from me. Never again."
缺點： "We never got on this flight because we were delayed due to an emergency landing. Couldn't get anyone to help us get home sooner than 24 after when we were originally scheduled to be home in Nashville."
缺點： "The entertainment consisted of an IPad that you had to rent, and the attendants were not cheerful not helpful.... Just in a constant hurry."
優點： "The entertainment system was fine as far as selection goes."
缺點： "The stewardesses were ranged from okay to outright grumpy though I understand how difficult it is to always be pleasent when working long hours in a confined space in the customer service industry they still failed me on this."
優點： "entertainment choices"
缺點： "boarding process crew not helpful in baggage storage"
優點： "Prompt and friendly service, comfortable and clean."
優點： "There wasn't a single thing I enjoyed about coming back to Calgary through Toronto. Our flight was delayed 6+ times and we had to sleep on the floor of the Toronto airport being dodged by air canada personnel all evening without the ability to get our bags! It was terrible!"
缺點： "Our entire experience using air canada on our return flight was atrocious. Read above comment."
缺點： "The flight to Frankfurt was an hour late, so my bags didn't make the next flight to Warsaw"
優點： "Quick fight-I slept for the whole flight."
缺點： "Delayed for over an hour. Not enough seating be at the terminal."
優點： "The staff where friendly and easy going, the boarding was also organized and because the flight was really full of you gave the carry on to be checked they allowed you to priority board"
缺點： "The food countinues to be and issue I flew the same airline 2 years ago and the meal options had not changed. The salad was so bland I was certain that I was eating plastic food."