Overbooked flight of airBaltic, tow hours of delay
24 hour delay due to a crew member arriving 1.5 h late. People clapped for this? Obscene. Will never fly delta again. A simple error could have been resolved by holding connecting flights for 15 minutes. But no, not enough passengers to cross the 8-10 person threshold. Lost $800 due to this malfeasance. Never flying delta again.
A heads up on filling in an e-ticket prior to flight departure would have been helpful.
New 737 and seats too confining
缺點： "No internet available (2020). For the my previous flight, a month ago, was the same problem."
缺點： "Bigger seats the new ones are way to narrow"
缺點： "Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew."
優點： "I was sorted on Row 3 and the drapes kept hitting the back of my head."
缺點： "Move the drapes a few more inches back."
優點： "Professional crew. Good simple check in."
優點： "Loved the smooth ride."
缺點： "Bathroom was pretty nasty"
優點： "The crew tried to be helpful but were equally frustrated with the ground crew."
缺點： "Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed"
優點： "The crew were excellent and seats were comfy."
缺點： "Headphones for the entertainment centre.could have been better. Sound quality not great."
缺點： "The plane is so old..,"
優點： "Very professional"
缺點： "Lost luggage"
優點： "Reasonable space in economy class seats"
缺點： "Staff hurrying us up 40 minutes before departing and threatening to take our bags out of the plane in case we didn’t board then. I had to leave my coffee and run."
缺點： "Staff rude and short"
優點： "The crew is really welcoming"
缺點： "The seats are too narrow and a bit too hard"
優點： "The entertainment was amazing"
缺點： "The seats were a bit hard"
優點： "the drinks"
缺點： "seat reservation. having to pay for luggage...."
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
優點： "Smooth flight."
缺點： "Seat a little cramped."
優點： "Nice crew pilot food and beverage"
缺點： "No wifi"
缺點： "old screens and entertainment system leg room to small"
優點： "Seat 39A did not recline. The gentleman next to me spread his arms out a bit as he typed on his computer the entire way. So I did not get ANY sleep. Plus he got up at least four times."
缺點： "Except for the man next to me - great!"
缺點： "... ear plugs, masks, good food or even picking seats? I remember when it was all complementary and standard on overnight flights. Oh, and the vegetarian breakfast was unfortunately poor as well. I know you can do better, because you used to."
優點： "He missed it due to having a 32 minute layover, which he ran all the way to board."
缺點： "he had no choice but to look at the closed door of his flight, and wait an additional 7 hours and they didn't even give him a voucher for food. I'm his mother, I'm currently visiting family in Scotland, so couldn't help him much. I'm pretty disgusting and disappointed by the whole experience."
缺點： "Missing wheel chairs swrvice lounge far away no food option just lame klm tipique"
優點： "Very friendly service!"
優點： "Service impeccable!"
缺點： "They have one line of executive class after the kitchen and toilet, is very noisy."
優點： "The flight was great."
缺點： "una valija se perdió. Eso desató el descontrol que tiene KLM para seguir el equipaje. No hay como hacer tracking. No hay un teléfono a donde hablar, la web está desactualizada y con información equivocada. Direccionan a usar canales de twitter y facebook que no responden. Primer experiencia en KLM y no pienso nunca más usar esta aerolínea. Llevar el equipaje o resolver un problema sobre valijas es de lo más básico de una aerolínea y no lo hacen."
缺點： "Service from airline host Poorly maintained plane Bad food Old entertainment"
優點： "I was pleasantly surprised they had a snack service on such a short flight. The flight attendants were very friendly"
缺點： "Amsterdam customs is the most disorganized I have ever seen. With the number of tourists entering the country you would think they would have done something about it. There were only 2 customs agents!! One for all passports and 1 for all passports. We were in the customs hall longer than we were in flight!"
優點： "The crew were just amazing, such lovely male stewards! They were helpful and friendly and generally wonderful."
缺點： "The entertainment was quite dated and didn't have new movies etc"
缺點： "Departure 40 mins late. I took this flight 2 weeks ago and it was also delayed."
優點： "The crew were really helpful since I am a short person in putting my luggage away in the overhead compartment and attentive to everyone's needs. I am a fussy eater and don't really like airplane food but the food was actually really nice. We was given plenty of snacks and drinks in between meals as well. There was plenty of programmes to choose from to keep me entertained."
缺點： "The seats in economy were a little too small for a 12 hour flight"
優點： "The crew were lovely and welcoming. We was given snacks and drinks on the flight which was great. Take off was a bit delayed but boarding was smooth. Couldn't complain about the comfort as was only just over an hours flight."
優點： "Crew service"
缺點： "Flight delayed."
優點： "The staff was fast and curteous."
缺點： "There is not anything to complain about besides the usual discomfort of travel."
優點： "Everytime she passed she was hitting me or I had to hold my drink so that she wouldn't knock it off"
優點： "I fly delta this was run by KLM they weight all bags delta does not they don't take TSA preach Check. Delta does It was a free for all with check in and getting into plane"
缺點： "See above"
優點： "Very good flight, excellent service and good food."
優點： "It's the best flight I could get for such a low price. But don't expect to to get the best and newest planes around but it's still overall a good experience."
缺點： "Quite bummed the plane didn't have wifi / USB"
優點： "Was able to check in online, very convenient and easy to access site."
缺點： "I didn't go on this flight, unable to leave Seoul (to Beijing) with China Southern."
優點： "TV movies"
缺點： "More popular movies"
優點： "The food was good"
缺點： "My girlfriend’s Tv stopped to work in the beginning of the flight."
優點： "hilarious crew and they were very helpful"
缺點： "seating was so uncomfortable and i'm petite/slim. the bathroom wreaked and the toilet seat would not stand up alone"
優點： "My flight was canceled"
優點： "The crew was kind"
缺點： "Seat space is too cramped"
優點： "Everything was great. From food to entertainment was great."
優點： "Tre crew was fantastic"
優點： "Crew is very friendly and helpful. Leg space is bigger than other flights."
缺點： "Food is not as good as before. I could smell the restroom from my seat (41H). Hopefully Air Canada flights can depart and arrive on time."
優點： "They did feed us and provided cover and small pillow"
缺點： "every thing including service is minimum."
缺點： "Steward. & meals"
優點： "Seats were comfortable. Food was OK."
優點： "Seat selection."
缺點： "The meals didn't taste that great."
優點： "Well designed comfortable sleeping Pods"
缺點： "Flight was delayed for 3 and half hours."
缺點： "Boarding was a disorganized free-for-all. Complete chaos and the gate staff seemed unable to manage the situation. The plane itself was an aged 767 with uncomfortable, cramped seats and no entertainment options whatsoever. Haven't taken an international flight this bad in years. Entire cabin smelled like the lavatories for the duration of the flight."
優點： "staff was great. Nice variety on the entertainment selection, movie and TV"
缺點： "seats are a little too crammed."
缺點： "Didn't board as I missed the connection."
缺點： "No vegetarian options"
優點： "Great timing of flights to arrive in afternoon. Also liked flying on the 787. Service was great as there was always someone checking to see that you were comfortable."
優點： "Food, service, seat (Business class), aircraft"
缺點： "No internet connection"
優點： "Seats were comfortable and Crew was friendly. The Captain was giving updates when appropriate and even was friendly when the passengers were disembarking. It seems like he really enjoys his job and that made my trip nice. I liked getting the blanket and pillow on every seat. It was very nice not to have to search for them."
缺點： "Didn't have the Air Canada app so couldn't access WiFi to download app for the entertainment. It might be helpful if the airline would tell you ahead of time so you are prepared. Also, no real description of food offerings. Would be helpful if there was a description beside chicken or vegetarian."
優點： "Lots of leg room! Quite and relaxing."
優點： "The young kids really enjoyed the multi-player video games that were offered on the plane. The windows were really cool too! The amount of light/color coming from the windows were adjustable with the press of a button. It was the first flight for the younger kids, and they loved it!"
優點： "Nice to see some older flight crew members."
缺點： "First meal was frozen. Bread, veggies and brownie cake were frozen while the chicken and rice wasn't appetizing. Flight crew should be more aware of the first row seats when pushing their food carts down and now bumping into passengers tvset."
優點： "There was good food and entertainment"
缺點： "I'd like better vegetarian options for food though"
缺點： "I don't have any complain about the flight. It was average or a little above average. I just couldn't sleep well probably because the head rest is too high or what. But I'm 5 feet 7. The pillow can be improved as well (firmer)."
優點： "Fast and friendly check-in, flight was on time, service on board was good, flight was comfortable."
優點： "Difficult to find employees in the Toronto airport. Security needed to help me locate someone after my plane was delayed causing me to miss my connection. On the way back had a delay again lucky if was my final leg."
優點： "Liked everything about this new class of service on Air Canada. Seat was comfortable with good recline that didn't interfere with fellow passengers. Food was excellent, entertainment system was well stocked, flight attendants were friendly and high energy. Even got to use lounge and fast-track security lane at Heathrow."
缺點： "Zero complaints."
優點： "Espaço para as pernas na classe econômica foi suficiente para mim, a tripulação foi cordial, o avião era novo à parte de entretenimento foi boa."
缺點： "Quando embarcamos, quase todos os espaços para as malas já estavam ocupados, o espaço lateral das poltronas era muito apertado, a reclinação era péssima, praticamente inexistente. Quando decolamos, começou a cair água na nossa cabeça. O funcionário responsável disse que era do ar condicionado e era normal. A comida era ruim, sem gosto e com acompanhamentos que não combinavam, por exemplo no meu caso era frango com uma salada de vagens e pepino. Fora o horário das refeições, quase não era oferecido bebidas em um voo de 10 horas."
優點： "Crew was great and very helpful when needed!"
缺點： "There were no TVs or Audio Jacks for entertainment for such a long flight. They did have an iPad available for a cost."
優點： "My 55 min flight ended up taking nearly 3 hours since there were about 9 people that needed to gate check their bags. Air Canada needs to figure a better way to gauge the carryon situation. People had giant bags that just couldn't fit in the overhead. Also- there were far too many people with carry one. I paid to check my bag... then got stuck with my backpack under my feet and jacket in my lap for 2.5 hours as we sat on the runway."
缺點： "To be honest, nothing specific stands out. The whole ordeal was pretty much a nightmare. We were offered some pretzels and water while we sat on the runway for hours."
缺點： "Very rude air crew who treats you as a bus passenger, does not completely listen to your requests, on business class. I also had my return connection flight cancelled and moved 6 hours ahead of the original one, which made me just wait that long at the airport."
優點： "The crew was friendly and helpful."
缺點： "My tv screen was not working, so I had no entertainment for the ride."
缺點： "Flight was boarded from the front - back, that is the last row boarded last. It makes some sense that first or business class boards early but the rest is at least inefficient and causes everyone to be standing around in the aisle."
優點： "The ice cream and the one woman in customer service that actually seemed to care."
缺點： "My husband and I were flying to Italy, on the first leg of our flight neither of our screens worked so we had six hours with no entertainment. They gave us a card to make it up to us but (wisely) don't tell you what it is for. It turned out to be for 10% off your next flight if you book it through their website within a year. Useless. On our return flight we were delayed on the tarmac for over an hour with no air conditioning, they originally said they were waiting for a signature but then said that there was something wrong with the engines that help us take off, then the cabin filled with a fuel smell, then they said they had brought the wrong item for the repair and we were waiting for the correct one. When we finally took off my husband's screen didn't work yet again and this was a 9 hour flight. The flight attendant said that some of the screens hadn't worked for a while ( probably cheaper to hand out useless discounts than to fix them.). We received another 10% off card, which we cannot combine or transfer, again useless. We missed our connection because of the delay, they booked us on another flight but because they didn't tell us that we had to pick up our luggage or where (it was on a different carousel than the rest of the luggage from our flight) and that we had to go through customs we (and many others) missed that flight too. We finally got a flight out the next morning and they put us up at a hotel. We both had to miss another day of work and it was quite an ordeal. My husband's screen worked for almost all of that last flight before it seized up. We didn't bother to report it that time since another 10% off coupon wasn't going to do us any good. Overall it is concerning that Air Canada doesn't seem to be maintaining their planes in optimal condition and that their idea of compensation involves them making even more money from me. Never again."
缺點： "The flight was delayed for a long time, after so many frequent changes. The airline did not even give an excuse or explanation for the changes and the delay."
優點： "entertainment choices"
缺點： "boarding process crew not helpful in baggage storage"
優點： "Crew were reasonably patient, but rather impossible to please passengers with type of flight and discomfort."
缺點： "One bathroom for all of the plane? Perhaps 1st class (tiny) has its own bathroom, but otherwise, the aisle was 10+ people in-line for the ENTIRE flight, as 1 bathroom. Really miserable for all concerned. Seats are too tight, entertainment system works only some of the time, seats old and uncomfortable. Did not seat family together (flight full). Overall, one of the worst long-distance flights I have ever had. Should not fly this kind of plane with this many people and not enough facilities."
優點： "Prompt and friendly service, comfortable and clean."
優點： "Besides a french men close to us that doesnt know what is a deodorent , everything was fine for the travel : ontime, friendly staff, no problem at all. Always recommend air canada for its quality standard. Complimentary drinks ok"
缺點： "Pay-to-eat only, no little crackers like before , come on!"
優點： "Once I actually got on the rebooked flight, everything went great."
缺點： "I get it, weather happens, but airlines should have figured out by now how to make any issues that come from that as painless as possible. Air Canada did not have it together. There was little communication and coordination. People had to wait multiple times in ungodly long lines while agents spent way too much time with each customer. There was misinformation and lack of information given by agents and at times no one to help at all. When there's weather it should be all hands on deck until the effected customers get to where they need to be. Otherwise it's an aggravating and nearly intolerable experience. Commercial airlines have been around for 60+ years - figure it out already."
缺點： "The airport in Montreal was confusing for continuing flights - lines not labeled well and too long"
優點： "Quick fight-I slept for the whole flight."
缺點： "Delayed for over an hour. Not enough seating be at the terminal."
Stay away from flights going through Lome if that is not your final destination. The agents at the Accra airport are also thieves. They held onto my boarding pass for my upgraded ticket which I paid an extra $800; untill I paid $260. for excess baggage, when I was entitled to 3 free because of my upgraded ticket. I could have kept my economy seat and paid only $260, instead I paid $1060!. The agent held onto my boarding pass untill I had paid and had only 20 minutes to clear TSA. Pleasw do not fly Ethiopian Air via Lome to Ghana!!!!. You will regret this very e expensive experience.
優點： "Nothing noteworthy was done well."
缺點： "The boarding staff is incompetent resulting in a 2+ hour boarding time. No control or concern for boarding zones, multiple unnecessary and inconsistent ticket checks, and unclear process. If you took 300 toddlers, made 50 of them gate agents and said board an airplane, you would get about the same result. Food and crew in flight were mediocre. Entertainment system in the seat back doesn’t work, shuts off in the middle of films, and is for some reason controlled by the wrong arm rest. I was in the aisle seat, my arm rest control panel did not control anything, but every time my neighbor shifted her arm it changed the volume on my system. Ethiopian airlines is what failure looks like."
優點： "Yes, the crew were nice and amazing"
缺點： "Serve warm food not cold"
缺點： "I changed my flight but they didn’t change it and now I’m stuck!!!"
優點： "New airplane was comfortable and clean. Food was just okay."
缺點： "We had to transit in Addis (connecting from Dakar) and the whole experience of going through the Addis airport, getting the voucher for the hotel, and going to the hotel was horrible: it took forever going through immigration and getting a simple stamp on the voucher (the latter an unsafe experience and time consuming, with hundreds of people piled up to get those stamps from just two people, crashing again each other, with no order, no lines). Somewhat there has to be a better way to manage this and make the experience safer and more comfortable to everybody. For instance, just enforcing to stay in line and organizing the lines would have saved everybody a lot of time and effort."
缺點： "Someone stole my airpods in my bag. I noticed it once reached at home. This is the first time it happens to me. Very bad experience"
優點： "The crew was amazing and the seat comfortable"
缺點： "Nothing I can think of yet."
缺點： "Crew members paying more attention to the passengers, more option of food, being on time and cleaning after another flight."
缺點： "Old aircraft, rickety seats"
優點： "everything was pretty adequate"
缺點： "they skipped me when they passed out food and never came back."
優點： "Land crew attention was polite and nice"
缺點： "Restrooms on board was dirty, no toilette paper nor tissues. One fight attendant was particularly impolite, hitting and pushing instead of asking"
優點： "flight was on time"
缺點： "Felt a bit like cattle because boarding was in a tight space and there was a lot of confusion as to who should stand where. Not sure why there were different zones for boarding because they didn't matter."
缺點： "Bole airport in Addis no place to sit and wait befor you check in"
優點： "Champagne; boarding via SATS business class was smooth but I doubt Ethiopian has much responsibility or this."
缺點： "The rest: even mediocre fast food would have been better. The starter was some chewy rosebeef, the main where soggy chicken nuggets. The butter served was rancid! Gross. Also big difference between the older and newest 787! This was the older☹️. Ground crew unhelpful."
優點： "The ravioli was great, some of the other food was not great. Otherwise, the flight was easy."
缺點： "More entertainment options, the movies and TV shows offered are not varied or very good."
缺點： "It took 45 minutes for a flight attendant to respond to my call despite me calling dor assistance every 10 min. I had an issue with my tv screen and was not able to use the in flight entertainment I am very dissatisfied with such poor care and professionalism from your staff. This was something that should not have taken 45 min to get solved and even worse despite the call light being on multiple flight attendants walked by and did not even bother to question why the call light was on"
缺點： "My reservation seat was suddenly changed with no notification and apologise. It was really confusing situation."
缺點： "Boarding was a bit strange - everyone seated at the gate had to get up, leave the area, and then wait in line to have their passports checked before sitting back down in the same area. After that though, boarding was perfectly smooth & honestly one of the fastest I’ve seen!"
優點： "Good service in the plane"
缺點： "In Lomé ground crew are horrible and asking for bribes including the supervisor."
優點： "The crews"
缺點： "The food"
缺點： "the layover in Dublin was too long--longer than scheduled"
優點： "The food was amazing and the plane is more comfortable and you can relax."
優點： "food and beer were fine"
缺點： "4 flights ,4 delays. poor customer service . every thing is very slow ."
優點： "The flight service"
缺點： "The food was good"
優點： "Prior seating options, friendly air hostess, and vegan meal options."
缺點： "Flight from U.S had frequent meals, flight to Ghana had a sandwich and meal, and the time in between the two was extremely long, after been up extremely early to depart. It would also be awesome to have Ethiopian meal option, like injere"
優點： "Comfortable flight, pleasant airline attendants."
缺點： "They lost my luggage and I had to call them every day to locate it. It took a whole week for me to have my luggage back while it was sitting in the Philadelphia Airport for 4 days waiting to be delivered to my house. On top of that no one seems to know the whereabouts of my luggage. Bad customer service. Be aware when flying with Lufthansa."
缺點： "Crew was not friendly and seemed to ignore my requests. Seat was not comfortable. Food was okay."
優點： "I liked the interaction of the cabin crew with the passengers. They were helpful and responsive."
缺點： "I was disappointed with the limited entertainment options on board. Also, the boarding was a bit hectic because of the congestion at the airport but I reckon that is not the fault of the airlines."
缺點： "Aircraft change led to massive confusion. No priority boarding for business class. Inept and care-least service from the head cabin attendant in business class. Zilch entertainment. Inedible dinner"
優點： "The flight was smooth and the crew courteous. In fact the passengers all applauded when we landed."
缺點： "To reach Addis Abba/Arusha from the west coast of the US by Ethiopian Air, one must go through Dublin. I wish there was a Seattle to Addis Abba choice."
優點： "Boarding and the programmatically were fine."
缺點： "It was a middle of the night flight and everyone was sleeping. The lights seem to come on every hour."
優點： "The flight was ok, left late but didn't impact our arrival time."
缺點： "Tray table was very dirty, restroom not cleaned or refilled, generally unkempt."
優點： "It was nice and cool just that the space between seats were small compared to the flight from lagos to Addis."
優點： "Was a bit concerned because I only had a 45 min layover in Addis to change plans, howeve Ethiopian Air made sure we were met coming of the plane and facilitated a fast transit. Checked luggage also all made it through. I was pleasantly surprised. I flew Nairobi to Cape Town with connection in Addis."
優點： "New 350 was a fantastic plane and the seats were excellent. Bags arrived within 15 minutes"
缺點： "nothing negative at all"
優點： "Entertainment options were good and they fed you several times"
缺點： "-changed flight schedule several times after booking ticket -3/4 segments were delayed causing me to miss connections - staff unaware of procedures -several mechanical problems with plane -still do not have bags after 7 days -no compensation provided for inconvenience -poor customer service"
優點： "The friendliness of the crew and their spirit of hospitality make this company stand our from others. Also the new aircrafts and the amenities on board are a big plus."
缺點： "need more room in seats. It's impossible to sit next to someone without being on top of each other"
優點： "The fact that I had a row of three to myself"
缺點： "I asked for an extra cup of coffee (cups very small) which didn't arrive until I reminded the stewardess several times. Flight was only half full. The food was very bad. A pink sausage and very, very dry bread, which absorbed all moisture in my mouth."
優點： "EVERY THING WAS ON TIME"
缺點： "FOOD NOT GOOD"
缺點： "allocated the worst seat on the plane despite choosing a different seat online"
優點： "Dreamliner is a great plane"
缺點： "My luggage didn't make my connection. Came 2 days later though."
優點： "The crew were pleasant. Overall servive was good. Boarding well organized,"
缺點： "Wasn't comfortable. Should improve on food. No entertaient during flight,"
優點： "Nice plane, comfortable seats"
缺點： "We confirmed our special meal, and they forgot to pick it up."
優點： "On time departure, early arrival - attentive cabin crew, excellent service."