缺點： "Offer a beverage"
優點： "The pilot was informative."
缺點： "Cabin attendant was seemed to be just going through the motions and showed no care or concern for passengers."
優點： "Crew was great."
缺點： "No water or snacks offered on either flight down. Flight delayed in Charlotte for 3 HOURS due to mechanical issue with first plane. No compensation for such a long delay."
缺點： "Served some type of anything"
缺點： "In-flight movies were broken the entire flight. There was no way to charge a phone or laptop despite the 3+ hour flight time. My 45 minute hopper from RDU to CLT had both plug and USB. Additionally AA does not offer free messaging."
優點： "Comfortable seats"
缺點： "Free BBQ DINNER"
優點： "The flight crews were fantastic on all legs. They really do the Lord’s work."
缺點： "The only improvements were related to seat comfort. Often, after hours in flight, my back began to hurt."
優點： "There were very helpful when we really needed help."
缺點： "The overall experience. I was so disappointed from when we got delayed to asking for accomodation for my family. I will not use this airline unless I absolutely need too."
缺點： "On time, roomier seats"
優點： "Quick flight, great crew, orderly boarding. Updates to gate were clearly communicated"
缺點： "Very annoyed at "Basic Economy" being a thing. Annoying way to get more $ for the same seat. Avoiding any airline with this status."
優點： "First class meal (lasagna) was quite good."
缺點： "Flight was two hours late due to snow and deicing."
優點： "nothing good nothing bad, just ok."
缺點： "737 might as well be a cattle cart..."
優點： "Our plane was late getting to the gate. They kept us informed and turned it around pretty quickly. There were storms between Chicago and Rochester so we were rerouted. As a result the hour flight was an hour and a half. The pilot kept us informed and it was a very smooth flight. So even though I was over an hour late arriving I so appreciated the communications and the safer route. AA seems to be communicating more than other airlines and I appreciate that. Flying is absolutely no fun anymore so you take what you can get for the positives."
缺點： "WiFi wasn’t working so I couldn’t communicate my late arrival to family picking me up."
優點： "The original flight time was an hour and 30 minutes. We got there in 45 minutes."
缺點： "The departure times changed several times and the plane was over packed to the point they had to put carryons into checked baggage."
優點： "Excellent service gate to gate."
優點： "It was American Airlines flight. Some of the crew members were not very polite but majority complied with providing a good service. The plane and the flight were great. The entertainment was good too."
缺點： "Bad manners from some of the crew members like snapping fingers to get your attention. Very impolite."
優點： "Direct flight Chicago to Paris."
缺點： "Uncomfortable seating. Almost 2 hrs delay leaving Chicago forced us to miss train connection in Paris. Bad layover times to get back to the States, almost 9 hrs was the only choice available."
缺點： "I have flown this airline many times and never once have we ever taken off on time. We left 2 and a half hours late and the people that work for them are grumps all the time. Never flying them again."
優點： "great flight! THank You"
優點： "Flight was super cheap to France. Excellent value"
缺點： "I could not use the automated kiosks with my ticket"
優點： "The actual flight was fine. But leading up to it not so much."
缺點： "Please inform travelers that their passport must not expire within 3-6 months of their trip to France. I was unaware of this and was not allowed on our flight in Philadelphia because my passport would expire in two months. We lost an entire day in France because I had to go to the customs office the next morning and get an emergency passport. I travel frequently, but somehow was not aware of this rule. If I had known I would have fixed the issue months ago. Multiple people viewed my ticket and passport before arriving in Philadelphia and no one caught this error until right as I was boarding the flight to Paris."
優點： "The crew on both flights to Cancun were very nice!! thanks"
優點： "Time in air was quicker since we left so late"
缺點： "We spent 45 minutes on the ground in miami waiting for rake off in a hot airplane with no real air. Babies were crying because of the heat and everyone was sweating and complaining."
優點： "Made every effort to make up time lost. Ice cream treat was nice. Appreciated express transfer help between flights which were a bit close because of delay."
缺點： "Delay leaving London due to sensor malfunction. Did not care for hot savory pastry."
優點： "I truly enjoyed the flight attendants, the flight overall and the great price I got."
缺點： "The seats are slightly uncomfortable to sleep in, but that's normal."
優點： "the crew was pleasant and efficient The landing was really smooth compared to my trip in the opposite direction."
缺點： "paying extra for a small seat was really frustrating"
優點： "Bad weather came in n I was rerouted on Time"
優點： "Flight on Time, Confort, Crew"
缺點： "I know if you want food, you must pay but not even a cookie...???"
優點： "Exceptional customer service"
缺點： "No food no entertainment so that's the only reason I gave 1 star to those"
缺點： "Provide food would be better"
缺點： "see review headline above"
缺點： "It was delayed because of late or no show flight attendants. Thankfully two women who just got done offered to do the flight, so our flight wasn't cancelled."
優點： "The plane was a newer Boeing 738 plane and has AC power outlet at every seat. However I was not able to use their in-flight movie channel on my tablet since there were too many users."
缺點： "I am an Executive Platinum member and normally should get a meal even in economy. It was not offered on this flight. The crew didn't have a friendly attitude."
優點： "Great seat space"
缺點： "No wifi"
優點： "Flight was on time through United since we had to be rescheduled from our original flight with American."
優點： "Good variety of entertainment options. Wifi reliable"
缺點： "Food options were horrible. Need to offer non seafood/pork option."
優點： "Snacks and Beverage"
優點： "Sears are comfortable and the entertainment is great as well."
缺點： "Not much to dislike."
優點： "flying alone I had lots of room"
優點： "Very kind crew and staff."
缺點： "Newport news has no comfortable seating in the airport...no where to nap until the flight."
優點： "short flight so I would not expect any particular issues."
優點： "The gate agent was able to find me another option."
缺點： "The phone agent was really bad at helping."
缺點： "Small plane now for the same price and no food like before in the same route"
優點： "On time, good serv in first class."
優點： "Once in flight, it was a standard smooth ride to Tokyo."
缺點： "Late announcement of flight delay. Cost me 4 extra hours at LAX, doing nothing. Then, flight delayed again for 30 minutes prior to boarding...and yet AGAIN while on the plane...because of a water shortage. What had the crew been doing in between flights?? Lastly, these delays caused the plane to arrive in Tokyo at 12:30AM (originally it was 10:30PM). All transportations options were closed. I had to take a $90 USD taxi fare into the city. JAL or AA should have given travel vouchers to everyone who needed them. BAD SERVICE, BAD COMMUNICATIONS, BAD RATING."
優點： "Respesv your promise for the bording time"
缺點： "When the crew bothering me"
"Social distance in seating. The passenger next to me was coughing the entire flight"
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
缺點： "Making enough room for the seat to relax especially the long flight"
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
缺點： "Sits not suitable for long distance travel"
優點： "Very friendly flight crew."
缺點： "Having to pay for entertainment."
缺點： "I had to check my bag at the desk which I had not anticipated. When I checked in at the kiosk I was told I could only take a personal item - no carry-in size bag - because of my ticket classification. Very disappointed to have to spend $30 I did not plan on."
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
優點： "I got an upgrade to economy plus for the first time in my life. The supper was good, the service was efficient and the staff was courteous, one of the best flight crews that I’ve had with United flights, and the extra leg room was a great welcome."
缺點： "The snack and breakfast were left to be desired. Upon arrival to destination, we had to wait for one hour and ten minutes for a gate to be available in spite of clear weather. I made my connecting flight just in time. Many other passengers missed their connecting flights. In this situation, it would have been appreciated if there were staff to direct us to help speed up the process, but most passengers with connecting flights were running around like headless chickens and loosing patience as we were left to fend for ourselves. Once again, United managed to drop the ball."
優點： "We made good time, and the crew was attentive and friendly."
缺點： "My seat kept reclining on its own and had no headrest. Takeoff was rough, even for Albuquerque."
缺點： "Kids running through the aisles and kicking seats made the trip uncomfortable and unrestful. Parents most to blame, but nothing done by crew to correct the situation; even after they saw the incidents."
缺點： "I'm only 6' and felt like I was in a cage. I couldn't feel parts of my legs. God help you if you're actually tall"
優點： "Crew was nice"
缺點： "I hated my seat. Last row. Seat didn’t recline. Right next to the bathroom. That should not even be a row for passengers!"
優點： "The fligt"
缺點： "I dont like no free tv and no free wifi no good"
優點： "fast take off and good service."
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
優點： "Finally home!"
優點： "Crew on board"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "Crew was nice"
缺點： "Flight was 4 hours late. The seat was so small, I could not open the tablet (folding tablet in armrest). I am 6" tall and medium built. That tablet can only fit a kid"
優點： "The crew was professional."
缺點： "What entertainment system? This was terrible. While so many airplanes have personal screens and entertainment systems, this flight was a find your own connection and good luck. Not very helpful and on a VERY late flight (due to weather)."
缺點： "The next time I'm going to drive to Chicago to save $500.00 or more on my trip to South America or use a different airline."
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "The flight in Houston was canceled, so I'm going to be at home more late at 12am"
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
缺點： "Delayed getting on our way I think because they were late getting in and had to do all the plane checking. Captain said safety checks. Seat space felt tight and I am short."
優點： "Everyone was quite friendlly and personable, especially our flight attendants."
缺點： "It was hard to hear the captain over the speaker. The inflight entertainment was expensive"
優點： "Could have basic viewing for free like other airlines."
缺點： "The flight was delayed. A three hour flight felt like five. WiFi not working"
缺點： "Overall United airport staff were not helpful and not very apologetic for delays and missed connections"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "Movies on personal device"
缺點： "Flight was delayed several times which meant I would miss my connecting flight. Rebooking was challenging and took over an hour. After it was supposedly rebooked on another airline, I couldn't check in because it wasn't booked correctly. Now sitting in airport for the last 10 hours and have another 5 hours until my flight. Not happy."
優點： "I liked the great service, and the trip was on time. We were able to arrive at our destination 15 minutes early."
缺點： "It was windy in Houston, therefore we did experience some turbulence but that's Mother Nature. The pilot was also kind enough to give us a warning of what was happening."
缺點： "I am a school director and had a very important meeting, that's why I had to get to my country and I almost lost my job for losing my flight due to the airline's ineligibility. I did not like the fact that, I didn't know were to go because it was too crowded. every time I ask them to help me, they ether not answers or did not know what to tell me. Every one seen to be very confused. They have very bad costumers service. I even cut myself wile trying to put the bag into the square that they now have, to see if it can go into the airplane. I was very surprised that they didn't even excuse themselves for the inconvenient... this was a horrible experience... don't think I'll ever take this airline again. They have no organization."
缺點： "It was a 15.5 hour flight, and food was served 14 hours apart! Could've served the second meal a bit earlier."
優點： "Everything was okay"
缺點： "I didn't like the fact that I have to pay separate for the luggage"
優點： "The tailwind made it so that my 6 foot 2 inch 235 pound frame didn't have to sit in the middle seat as long."
缺點： "I paid for the insurance just in case I needed to change my flight. Well I did need to change my flight to get a few more things done before returning home. The answer I recieved when I called was that I had to pay 600 dollars for the change and then file a claim for possible reimbursement. The whole round trip flight only cost $250."
優點： "Board on time Friendly staff Pilot said hello"
缺點： "Very loud inside cabin. Louder than usual I should say. Seats a little snug. Also, was trying to sleep and attendant woke me up twice. Once to ask if I needed a beverage. Another time to see if I had trash."
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
優點： "The in flight entertainment was great. The flight attendants were nice too. But one of them got really flustered"
缺點： "When the flight attendant got so visibly irritated with a kid. And an insane delay in Chicago"
優點： "Flight crew was great. Easy, quick boarding."
缺點： "$25 for the first checked bag is a ripoff."
優點： "Very little"
缺點： "The flight attendant at the door when boarding didn't smile or say anything to me, I was the one that greeted her!! Plus she was the same the whole flight like she had somewhere better to be!!"
缺點： "I wanted to get on the earlier flight so after checking in I proceeded to the gate to speak with the gate agent about getting on the earlier 11:55 flight. She was no where to be found. Other members of my party that I had traveled with appeared and said they got on the earlier flight because they were looking for people to switch and offering it down stairs where you initially checked in. No body had offered it to me which infuriates me because now I could not go back downstairs through security. I was stuck upstairs waiting for someone in charge to appear. The gate agent arrived 1 minutes before the flight was supposed to board. She told me that it was too late to switch flights and that it should have been done down stairs when I initially checked in. She said they were looking for people which really irked me because no one had offered it to me. She then told me that she gave me the wrong bag tag and switched it out for the correct one. The air port was hot, crowded and smelly. The plane ride was over all okay. We did not start boarding on time (my tickecg said boarding would begin at 12 and we didn't start until about 12:45) and we left a few minutes late. Other than that I was grateful there was a TV on the plane"
優點： "The cookies"
缺點： "Everything went alright, got to LAX in 1 hour. Felt nice."