搜尋義大利 飛往台灣便宜機票

缺點： "I would definitely have vegetarian food. 30% of population is vegetarian"

缺點： "thanks for all from kayak"

缺點： "Great service, friendly team and most importantly great food"

優點： "Staff is the best, very accommodating."
缺點： "It was an old plane so not much comfort in business class"

優點： "The flight and crew were excellent. Turkish Airlines business is always good."
缺點： "The delay leaving Heathrow was not so good.... missed connecting flight in Istanbul and no availability on the night flight. Had to re-book with Air Astana."

優點： "Great crew, confortable seats, free complimentary internet service"
缺點： "Even though the same plane was used, the Cuban authorities asked passengers bound to Caracas to deboard the plane, pass to transit, to have us waiting an hour to re board. Boarding was a complete chaos. We were not handed headsets, so could not listen to inflight entertainment. Food was not good"

缺點： "Airline could not handle the two hour fog delay which led to tremendously long ticket desk lines and violently angry customers. Terrible experience for staff and customers."

優點： "It is always better when this flight is operated by wide body aircraft, as was the case with A330 this time"

優點： "Everything went well"

優點： "Full seasons of resurrection ertugrul would be appreciated. The flight really wouldn’t have felt so long"

優點： "The food and the entertainment"
缺點： "Boarding was late and they change the number of the gate without telling the passengers. The seats were uncomfortable."

優點： "Excellent staff."
缺點： "Very cramped, even for economy."

優點： "Great helpful staff, nice cabin layout with lots of space to sleep, excellent food, free internet, Live TV - what else could you ask for."
缺點： "There was nothing really to dislike here."

優點： "Leg room was OK"
缺點： "No alcohol service, cabin lights not dimmed seeing it was a late night flight."

優點： "Food and service in business class were splendid."
缺點： "Absolutely nothing"

優點： "All."
缺點： "Food may become better. Not twice meat, especially not late at night. Give an option for an omelet for example"

優點： "Turkish Airline is really good at making safety videos. Istanbul Atatürk Airport is hands down the best airport in the world."

優點： "Again, food and service in business class were superb. A newer 777 and more comfortable lie-flat seats"
缺點： "Business class gets only one small lavatory."

缺點： "Flight arrived 20 mins late. Luckily my connection is 12 hours later"

缺點： "Didn't happen. My first leg to Athens was canceled which created a humongous headache since it ended up canceling my return flights. Air Canada had to put me on completely new flights there and back. I think this has taught me to go directly through an airline. Justfly was not helpful. Neither was Turkish airlines."

優點： "Lot of empty spaces"
缺點： "Lot of rubbish on the plane"

優點： "Largely pain free experience"

缺點： "It wasn't great experience as we missed the flight back to UK. They lost my husband wheelchair and we did missed the flight. They Redbook flight which was three hours later, so missed our tax home as well. We haven't received any apologies not even offer a drink. DISAPPOINTED"

缺點： "Same problem as the first segment (see above)"

缺點： "The seats are to close together and did not recline, also very warm on the plane makes it very uncomfortable"

缺點： "The flight was delayed from Athens by 1.5 hours. Crew assured us we would make our connections. When we landed no info was given. No announcements made. We were forced to clear security again, even though just transferring and, after running to our gate, found the connection had left and the gate was abandoned with no one to tell us where to go or what to do. The lack of communication and information was appalling. Most people eventually found their way through the airport to a desk that booked them on a flight the next day. It was exhausting and the Turkish staff were unsympathetic."

缺點： "Need More premier economy seats"

優點： "Nothing much to shout about this flight. It got there safely?"
缺點： "At 31" the pitch is terrible for a tall guy like myself. The screen was old and unresponsive, and there wasn't even a pleasant crew to supplement. How it won Best European Airline befuddles me."

缺點： "My taxi crashed on the way to Izmir, I missed my flight to Istanbul and my connection to Dublin in still stuck in Istanbul"

缺點： "The food - I always have a v-meal - is sadly inadequate. Not enough of it, and very unimaginative. And they always supply the same thing, unless I was just unlucky to have the same thing three times in a row. Boarding was chaotic - a full flight crammed into a departure lounge with far too few seats. There were many families trying to board and the staff could barely cope."

優點： "The flight crew was friendly and kind."
缺點： "The check in at MXP took us a lot of time and there was no defined line for people to wait without other people can pass them. Some how there is people who stand in line for 10 minutes and others for 40 minutes, the ground attendants didn’t really cared about it."

優點： "The food was quite good"
缺點： "The new type of aircraft - less room between seats, entertainment system was poor, online check in didn't work, when I got to the airport I was sent away for an hour - was unable to get my prefered seat (window) by the time I had returned."

優點： "Nothing is changing, they need to make some adjustments"

缺點： "Late into the flight there appeared to be a medical emergency taking place just a few rows ahead of me. No announcement was made; it was as though we were expected to ignore the situation. But with the lights in the cabin turned on, a small crowd gathered, and the passenger being vocal in his distress .. . a brief announcement would have been nice: Situation under control, no need to worry, flight will continue as scheduled. The passenger had a relapse a few hours later - again no acknowledgement from the crew to reassure those of us who could hear his cries of distress."

缺點： "I missed my connecting flight in Turkey as flight was delayed. It was my worst flight experience because nobody wanted to help me. It took an hour of being ignored by various TA staff to eventually get my boarding pass to the next available flight to London. I nearly missed that one as well because of it. The staff in Turkey was rude and unhelpful and most didn’t understand English properly. There were a number of others having the same issues, it was an awful experience."

優點： "Infinitely superior to BA on the London to Istanbul route , in economy but especially so in business. Great entertainment whilst BA have non. Also full service meals in economy whereas BA make you pay on boatd"

優點： "Facilities are really nice"
缺點： "I only got one boarding pass at the check in."

缺點： "They forced me to check my cabin bag. It met their dimension requirements but said weighed too much (what does that have to do with space in cabin). They they lost the bag so I'm on vacation with no clothes."

缺點： "Nothing"

優點： "The food and entertainment was good. The crew was very nice."

優點： "I thought the food was excellent on both flights light , fresh and tasty. The seats were very comfortable and the staff very helpful. I was very happy with Turkish airlines."

缺點： "The flight was cancelled and I still didnt receice my refund."

優點： "Everything was well taken care of."
缺點： "When boarding the flight from Turkey, to Mumbai , we had to climb up the ladder with our hand luggage.Being senior citizen and traveling in Busniss class was very hard for us."

優點： "The seat was comfortable."
缺點： "The entertainment system was not working"

優點： "The food was ok."
缺點： "I lost my suitcase or had it stolen!"

優點： "Staff was very friendly. Good was great. I was actually comfortable during the flight."
缺點： "It's a long flight. But that's unavoidable."

缺點： "Despite having seats assigned we did not fly Customer service was just awful dealing with overbookings"

優點： "Seats comfy. Turkish airlines rep came to collect passengers as previous flight delayed."
缺點： "TV/Movie/music database was empty for my seat. The temperature in the plane was very hot throughout flight."

缺點： "Lost my baggage and didn’t get any clear answer about it"

優點： "KLM are our airline of choice. A great full-service carrier with impecable standards."
缺點： "Nothing"

優點： "Pleasant crew. Appropriate and efficiently served snack."
缺點： "Boarding and disembarkation were slow."

優點： "Staff were professional and polite."
缺點： "Despite zone boarding, boarding and disembarkation were very slow. Passengers like me with flight connections were very anxious regarding missing these."

優點： "Everything works and quick to get to destination."

優點： "Just as I expected. And I made my last connection easily."

缺點： "Flight got delayed 30 minutes"

優點： "The seat was a little uncomfortable but the crew were amazing."

缺點： "Late departure. Rush to connect."

優點： "quick/efficient boarding - good staff - good food - easy flight !"
缺點： "the connecting times for klm seem to be very close - if your running late to start - you may not make your next one -"

優點： "well mannered and attentive crew - good supply of complimentary food/drink - good over all comfort"
缺點： "boarding was running very far behind - considering this is mainly a hub operations carrier - resulted in several passengers missing their connecting flights -"

優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"

優點： "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
缺點： "No downsides at all"

優點： "Friendly staff, great service on board. Way better value and service compared to the tacky Irish competition flying the route. Delta all the way"

優點： "Best airline in the business quick efficient and outstanding service What else can you say"

優點： "Friendly and efficient crew. I travel KLM often and always enjoy the flights."
缺點： "There were several flight delays and gates were changes a few times."

優點： "Flight duration"
缺點： "Very stingy with the drinks Cramped seats"

缺點： "My suitcase didn't come with the airline."

缺點： "Not enough leg room"

優點： "Short flight and being able to escape from drunk belligerent Passenger on previous flight"
缺點： "Nothing"

優點： "NOTHING"
缺點： "Having to change my seat to accommodate a rude belligerent passenger, who had taken my seat, refused to move until spoken to by steward. She then made my flight a nightmare, until I let her sit in my aisle seat. Even then she was not satisfied, she abused me the whole flight damaged the screen so I could not use it until the steward fixed it. Demanded that I except any and all alcohol to give to her to drink. When I am tea total she then continued to abuse me. I asked the steward to move me he just shrugged his shoulders and said there was nowhere else. This is definitely my the worst flight I have experienced."

優點： "Great service"

優點： "Excellent service. A meal , drink and a coffee included which we were not expecting."

優點： "Norhing"
缺點： "They have mabaged to lost my luggage"

優點： "Overall everything was ok."
缺點： "Not that I cared at the time but having been asked for a rating on “entertainment” - there was none. Cheap and cheerful really. No extras over the likes of RyanAir."

優點： "Fabulous trip with friendly, helpful staff"
缺點： "Nothing"

優點： "Short flight with good communication."
缺點： "Nil to complain."

優點： "Booked extra room seat which gave me good room for seating"

優點： "All cabin crew were courteous. Refreshments were light. Check stuff were helpful, they did devise that the flight was full and due to space hand luggage would prefer to be put in hold free of charge. We did not have any problem with this. Plane was clean."
缺點： "Service was a little slow going through the gate, it seemed to take a while for everyone to get on board."

優點： "Consistently high standards"
缺點： "Nothing"

缺點： "At some point the luggage was lost. here."

優點： "The cabin crew were good. They explained what the arrangements were for the delayed flight connections"
缺點： "The plane wasn't refueled and so was not ready for take off once the passengers were loaded. The plane had a technical problem when it tried the first take off and so it had to be abandoned. This was alarming.."

優點： "Boarding was a breeze and the staff were lovely. Online check was very simple and easy to navigate."
缺點： "The amount of extras you have to click no to while checking in online."

優點： "Good efficient flight crew friendly and helpful"

優點： "The supplied pack of toothpaste/toothbrush"

優點： "Staff both at the airport and in the plane were professional and welcoming. Depsite short distance sandwich and drink were offered."
缺點： "Nothing to be honest . All positive."

優點： "Short-hop flight, fit for purpose."

優點： "Easy Boarding"

優點： "Professional, welcoming and very friendly crew, well-maintained aircraft, comfortable seat and good food. Keep up the good work, KLM."
缺點： "Not much to comment on here."

優點： "The sandwiches were simple yet just the right touch, on all four flights."

缺點： "suitcase didn't turn up, although connection was quite tight"

優點： "The very dirty plane was cleaned at Dar-es-salaam and became less dirty. The pilot kept us updated periodically through the flight. The flight attendants were very pleasant."
缺點： "The plane was very dirty when we landed in Dar-es-salaam. The plane did get cleaned a little bit in Dar-es-salaam however I was still missing a pillow and blanket which I had to actively seek out. Seating was not very comfortable as there was a box attached to the leg of the seat in front of me, making it necessary to keep my feet at an uncomfortable angle through the long flight. I did not enjoy the food."

優點： "Timing & efficiency. Good food though only a sandwich."
缺點： "Nothing. Could say there was no entertainment but I didn't want entertainment on such a short flight"

缺點： "Long stop over at Schiphol. Too Long!!!!"

優點： "Nothing"
缺點： "Flight from Amsterdam was 2 hours late. Caused me to miss connection on train from London to Leeds which then cost me 124 pounds to rebook. No information was forthcoming at all at the airport and there were 3 different departure times given. Absolute chaos. The airline is a joke"

優點： "On time."
缺點： "No negative"

缺點： "Departure 40 mins late. I took this flight 2 weeks ago and it was also delayed."

優點： "Staff at Schipol airport were lovely and very helpful. Cabin crew were friendly and efficient. On board snack was nice."
缺點： "Elbow room is a little bit awkward and I didn't get to sit next to my fiance WE will still definitely recommend KLM though!"

優點： "Service"
缺點： "Only one queue for boarding. Flight late on arrival."

優點： "Flight was efficient enough and staff were friendly."
缺點： "It was delayed quite a bit and more on-time updates would have been appeciated."

缺點： "Flight delayed, had to take two more flights and was a four hour trip turned into a 12 hour, 4 countries trip"

缺點： "Online check-in process. Boarding pass not available to be added to wallet. Unable to view; had to have the boarding pass emailed to me. No option to set up SMS tracking foe flight status."

缺點： "changed 2 times the departure time and I lost my train to Rapallo, having to sleep in Genova. Had to buy other ticket to Milan and loose this ticket I had bought.,..."

缺點： "All good but crew wasn't very attentive - for example i had had to put my suitcase quite a few rows back because of lack of space at the end of the flight i had to wait for most of the plane to empty out in order to be able to retrieve it - the crew member who had originally indicated i put my suitcase further back and who was standing right by the cabin where the suitcase was stored saw all of this but didn't move to help in the slightest even though he knew i was waiting for a chance to get to my suitcase - in my experience of customer service i would have gotten it for the passenger and brought it to them to reduce the wait time"

優點： "Flight was smooth"

缺點： "As so often with Alitalia the flight was delayed by 1 hr 20 mins"

優點： "Flight was smooth and didn't feel like 9 hours! Crew handled an ill passenger in a caring and professional manner."
缺點： "Seated in the middle of four center seats, crew overlooked offering beverages/food a couple of times."

缺點： "Better pillows...as simple as that"

優點： "Seamless boarding, departed and arrived on time."
缺點： "Very surly and unhappy looking crew"

優點： "Crew were friendly and helpful."
缺點： "Flight was delayed through no fault of the airline. Took a long time taxing due to the excess traffic."

優點： "Peu de place pour les jambes Équipage très sympa"
缺點： "Plus de place pour les jambes mais vol rapide donc Ok"

缺點： "Um avião velho, com estrurura ultrapassada de entretenimento poderia ao menos ter uma comida um pouco mais adequada e espaço para as pernas compatível com as aeronaves atuais."

優點： "Very new and clean plane."
缺點： "Nothing it was all good."

缺點： "Seating, food, entertainment, communication and comfort"

優點： "On time and complimentary drink"

缺點： "The plane was delayed 1 hour waiting for a crew member to show up. This caused me to miss my flight to the US at DeGaulle"

缺點： "Everything was good."

缺點： "Alitalia is the worst airline company"

缺點： "Alitalia is the worst airline company"

優點： "We traveled the same way back but with Air France instead, which was a joy. This aircraft was uncomfortable"

優點： "All was well but missed my bag and one opened"
缺點： "Missed my baggage and one was opened and wrapping removed"

優點： "I don't think I say anything I liked."
缺點： "Food, veg option, given peaces of boiled mushrooms, Eggplants and spinach. What a horrible experience."

優點： "I liked the explanation given by the pilot when we finally got our seats on the plane. Apparently one of the computer racks wouldn't switch on, so they changed some other computer racks, and then the delay was two hours so he decided we could go flying without the broken bit. No doubt they'll be having another attempt to fix it during the next delayed turn around, or he'll phone up tech support and do a factory reset."
缺點： "The crew called the gate, allowed the entire flight to pass through the gate and then as we stood in the boarding gang way told us the flight had been delayed by the captain but they did not have any more information. We were then held for 2 hours sitting on the floor because the crew had taken our boarding cards and didn't want us to return to the terminal. At least I didn't pay for any upgrades as that was a just sitting on the floor closer to the plane. Funny how the plane miraculously got better when people started to talk about compensation!"

缺點： "Meals"

優點： "Cheap fares and direct flight"
缺點： "Entertainment very poor. Would recommend a kruger selection of movies and preferably to be available to watch once we are on the plane waiting for take off. Economy class space limited ."

優點： "Short trip from Rome to Milan"

優點： "Pleasant normal flight."
缺點： "In-flight announcement was very very quick and hard to understand."

優點： "Comfortable seats"
缺點： "Lack of information about the flight conditions; height and timing updates. Absence of screens, lack of technology. Not clear English announcements. Ignorance and arrogant attitude of hostess, I can tell because I'm veiled muslim. Not comfortable flight."

優點： "Comfortable seats"
缺點： "Lack of information about the flight conditions; height and timing updates. Absence of screens, lack of technology. Not clear English announcements. Ignorance and arrogant attitude of hostess, I can tell because I'm veiled muslim. Change of gate with no notification or announcement. Not comfortable flight."

優點： "Nice new plane (Embraer), row 4 had long seat pitch"
缺點： "Having arrived at the airport 2 hours ahead of the flight, there was a chaotic 1 hour wait to check in, with no queuing system and then an IT cock-up which closed the flight exactly 1 hour before departure, with passengers still in the queue. This left us rushing through the airport to the very furthest gate. Boarded 20 mins late, then the flight left 1 hour late. Very expensive ticket price too!"

缺點： "They l lost my p partners lugage in Rome .. and now it has ruined her whole Holliday"

缺點： "They l lost my p partners lugage in Rome .. and now it has ruined her whole Holliday"

缺點： "Change of gate at BCN with no notification"

優點： "As expected. Crew was excellent."

缺點： "Initial flight from London to Rome left late, so missed connecting flight to Johannesburg. Although we were put up in a hotel and got a flight next day, missed another connecting flight, which was with another flight company and had to pay again to get another flight. No apology from the airline for the inconvenience this caused. The travel to South Africa was for an emergency and ended up getting there two days later."

缺點： "Initial flight from London to Rome left late, so missed connecting flight to Johannesburg. Although we were put up in a hotel and got a flight next day, missed another connecting flight, which was with another flight company and had to pay again to get another flight. No apology from the airline for the inconvenience this caused. The travel to South Africa was for an emergency and ended up getting there two days later."

缺點： "Seats were packed with no room for feet"

優點： "nothing special"

優點： "The flight attendants were very nice. Great service."
缺點： "They left us inside the plane for more than 30 minutes waiting to depart. Then when we were close to FRA they tell us they cannot areive because of the weather and got more delayed. When we finally get to FRA, there’s no machinery to get us out of the plane because it was broken. We had to wait for them to find some stairs and then take a shuttle while raining to the airport inside."

優點： "I liked very muche the flights time table."
缺點： "I have nothing to add hear."

優點： "Nothings"

缺點： "horrible seat ergonomic"

優點： "Being able to chose my seats for free with the Millemiglia programme. The legroom was not bad."
缺點： "No hot drinks or food available to purchase inflight. The toilets were dirty and smelly."

優點： "Being able to chose my seats for free with the Millemiglia programme. The legroom was not bad."
缺點： "No hot drinks or food available to purchase inflight. The toilets were dirty and smelly."

優點： "The easy transfer from incoming London flight to the connecting flight to Tirana without leaving the airside area of the terminal"
缺點： "Not being served a hot drink inflight. It doesn't seem such a difficult or costly service and most other airlines appear to manage it."

優點： "The easy transfer from incoming London flight to the connecting flight to Tirana without leaving the airside area of the terminal"
缺點： "Not being able to purchase any food, wine or hot drinks on board. It doesn't seem such a difficult or costly service and most other airlines appear to manage it."

優點： "Nothimg"
缺點： "My seats were changed to the rear end of the plane, not even a sandwich for snack.i had to empty my carry on luggage to 9kg ."

優點： "Nothing"
缺點： "Seats too cramped and close to facing seats."

優點： "Operazioni di imbarco veloci ed ordinate"
缺點： "Sito web non funzionante, imposibile effettuate il check in e acquistare il bagaglio online con conseguenti extra tasse aeroportuali. Ovviamente nessun assistenza da Alitalia."

缺點： "My flight cancelled. I waited 3hours in the flight. They said they provide the bus instead of flight. Now, I waiting 2 hours for they provide bus."

缺點： "Alitalia made me pay 50 Euros for my bag although I am traveling on the same day with them internationally, in less than 3 hours. They said that because I had two separate tickets they couldn't waive the fee. they have just lost a customer."

優點： "Very frustrated experience. Air China, air Canada, budget air, all push responsibilities away. Budget air got my name wrong, too, which would have caused me to not be able to get on the original flight from China anyways."
缺點： "Still I have not been able to get someone to fix my problem for me although I was promised that I could postpone my return flight by one day because of the delay at Victoria airport. Ended up having to buy a return ticket by myself."

優點： "na"
缺點： "same as the previous ones"

優點： "Aircraft is new"
缺點： "Transfer was very bad , have to walk half hour in Chengdu airport to transfer the flight to Sydney"

優點： "Air China Staff in Malpensa Milan are amazing. Friendly and helpful. Can’t emphasise this enough"

缺點： "1. I am not sure if your crew members could speak English or not. I didn’t understand what they were talking about or what was happening. 2. The plane took off under extreme thunderstorm. I am not sure if this was safe to do so but the plane was extremely bumpy, going down rapidly for about 30 minutes. The whole cabin was then in chaos. People started turning up, crying and writing last words. However, your crew members GAVE NO INSTRUCTIONS, BROADCASTING OR UPDATES ON WHATS GOING ON. What they did was mocking around with each other in Cantonese. 3. This would be my last time travel with you - I was your loyal customer since student time. But after this awful experience I chose not to go with you anymore."

優點： "Crew member was very friendly and smiled all the time. My kids were hungry and they offered two sets of meals for both of them."
缺點： "Entertainment/movie was nil. No personal entertainment screen."

缺點： "Be on time"

優點： "Cheap price."
缺點： "The food was not great. No USB charger. The other passengers were noisy."

優點： "The seating was very comfortable"
缺點： "The food wasn’t that great, normally in premium economy you get the same food business class. But even compared to economy the foods was not good enough."

優點： "Crew was attentive. Seats were comfortable. Food was not bad."
缺點： "Improve the Beijing airport."

優點： "Check-in was very fast. The food was a hot sandwich and a drink and was decent. Plane left Hangzhou and arrived Taipei slightly early, which was great. Seats reasonably comfortable. Crew was kind and caring."
缺點： "Would have been nice to have some fruit."

優點： "Crew was very friendly and helpful."
缺點： "Not a thing"

缺點： "Delayed an hour due to inbound flight late on schedule"

優點： "Everything smooth and comfortable"
缺點： "The in flight entertainment system was very limited and of no interest"

優點： "The crew were very attentive. Lie down seat"
缺點： "A little outdated for Business class in comparison with other airlines however for the price i would say it's worth it."

缺點： "User totally different airline than air China The seats are far too small for Western people"

優點： "It was a very cheap flight, so flying the family back to NZ from the UK, for what we paid, it was great."
缺點： "Plane food was quite average, on the first flight LHR-PEK flight the plane was a bit old and the entertainment system was nearly shot, but the second flight PEK-ALK was a dream liner, which was fantastic. For the price we paid, there was nothing we could complain about, would definitely flay again."

缺點： "Our flight was severely delayed 6 hours from Heathrow, and that is where this horror story began. No one bothered to tell us anything. When we arrived in Beijing for our connection to Bangkok, we had to search out people for help, there was absolutely no one forthcoming with explanations. We were travelling as 2 friends, I was booked on one flight and my travelling companion on another 15 hours later! This only got changed when we explained that we both only had hand luggage! To then board the flight and sit on the tarmac, engines running, simply waiting, no explanations again!! Will we ever fly China Airways again?? If we could exchange our return flight tickets to that of another Star Alliance member we would."

優點： "Reasonably comfortable"
缺點： "No movie selection and nowhere to charge phones. On line check in was a nightmare."

優點： "I was surprised that there were tons of in flight entertainment to select from. Crew was also very nice"
缺點： "The seats weren’t the most comfy and one of the meals was bad"

缺點： "No entertainment"

優點： "Boarding was prompt and efficient."
缺點： "No power sockets to charge phones, Entertainment selection and functionality completely outdated, just managed to watch 1 movie before I gave up trying. The air hostess tried to help but mentioned that it’s just slow. During dinner service I asked for a second glass of wine with my meal but was refused as only 1 glass of beer or wine is allowed per passenger and flight, which I found very stingy as an airline and irritating from a customer care perspective."

優點： "the timliness the processing at beijing the helpful checkin people at the akl airport. The baggage delivered promptly and without breakage. The crew worked hard to ensure"
缺點： "the shops at air port are expensive the toilet sinks were slopping and did not drain well the airline apologizing for the lack of food choice before each service pl advise airline to ask for choice at the check-in or at least make a note of the preference through email, makes life easier for them and the passengers. announcements were in chinese and the english ones were not very clear . it would be good if the announcements also came up on the seat screens CLEANLINESS WAS AN ISSUE with the overhead lockers not clean to the pull up table and magazine spaces not clean"

缺點： "Customer service on the flight was poor ."

缺點： "the delay of take off from Manila to Beijing that missed our flight in Beijing to Los Angeles. bathroom from China to Manila smells bad ."

優點： "Was the cheapest option at the time, and quality wasn't worse than the others"

缺點： "There was bad toilet smell reaching where I sat."

缺點： "As a 1k I got diverted to a small bus for loading. This bus then waited until the regular buses had left before leaving. Then it waited until everyone on the other buses had boarded before letting the four of us to get off the bus - we were the last four people to board the plane. Happily there was still space for my carry on, but it was not what I would call priority service."

優點： "The dumpling. The on board staff were very pleasant and had a lovely glass of coke cola with ice bit small though."
缺點： "After 30 hours of travelling and no problems my luggage got lost on my last flight. I still haven’t got it yet, my medication was In there and it has ruined the whole trip for me. I am so upset with service I can’t begin to explain the pain I am now suffering. I have no clothes other than what I’m wearing. I have no toothpaste or toiletries. I feel ashamed of myself as I have dirty clothes on. I am truly not satisfied with my service. I have been let down to the highest order."

優點： "Ran on time"
缺點： "Food and drink options are limited"

優點： "Love the space of airplane"

優點： "The on time performance also inflight Meals"
缺點： "Check in for Departure"

優點： "on the plane, Crew in CA are great! Food is delicious! Entertainment is very good!"
缺點： "I had a terrible time yesterday when I had to transfer from CA 4120 to CA 429 in Chengdu Shuangliu to Sydney. When I got off at Shuangliu airport From CA 4120 at 23:50pm, there was no airport bus to transfer me from T2 to T1 international Departure at Chengdu Shuangliu. I have to run in the dark nearly 2 km to catch 1:20 am CA 429 to Sydney Australia. Really bad international service in Chengdu Shuangliu!!"

優點： "Crew was very, very attentive, food was really good, entertainment system was great. Will definitely fly Air China again, especially on their 777"

缺點： "It was not a pleasant stay in Beijing airport... The staff were very rude and not helpful.. I had to fight for the wi-fi code and I had to fill out a form, for a pass to get out if the airport... I waited over 90 mins in line, only to be told I was I the wrong line, in the first place ??? !!"

優點： "Nice carrier. Enough leg room and clean flight"
缺點： "Entertainment had very limited options. I had booked my flight through travel agent vayama. I would never ever recommend people to use that travel agency. It takes approx 35-45 mins to contact customer care, you are way better off taking the tickets from airline as they cannot help much if the tickets are done through agency and not airline directly. Moreover the agency charges additional fee over and above airline fees for any changes"

優點： "The staff was helpful"
缺點： "The flight was cramped up and not clean"

優點： "Flights ran on time. Fares were very low."
缺點： "Service was minimal. No way to get help at the gate. Minimal service on board. Beverage service twice on a 13 hour flight. No snacks. Terrible food. Limited choices on entertainment system."

優點： "The lovely crew."
缺點： "Transferring at Chengdu airport is not a good experience."

優點： "On time and great service. Comfortable (with a neck pillow), and good entertainment with recent movies."
缺點： "No charging ports on plane and no vegetarian options for meals."

優點： "This flight was a codeshare bw Cathay and China air, which lead to confusion on the ground at Beijing (did we book at Cathay or at Air China - even the Air China staff did not know initially) Small seats, very average food, entertainment system not up to scratch in terms of being easy to use and responsive. Relatively inexpensive flight but I would Stump up The $ next time and make sure I’m flying with someone of a higher standard"

缺點： "The plane was delayed over one hour for take off in Shanghai"

優點： "My previous flight was delayed so I missed the plane I was scheduled for, but Air China found me a replacement flight that was only a couple of hours later. Despite the extra passengers from the delayed flight the plane still had a few empty seats and I was able to take an exit seat for extra legroom (I'm 6'5"), although I will still upgrade in future."
缺點： "On the flight out the plane was really warm, so this time I dressed on that basis, but the flight was really quite cold. I guess I'll have to figure out a changable set of cloths in future."

優點： "The crew were helpful and friendly throughout, trying to find out what we should do about missed connections during the flight, I was able to move to an empty exit seat (I'm 6'5") so the delay was relatively comfortable."
缺點： "Well we were delayed for an hour and missed connection as a result, but you can't really blame the airline for that."

優點： "Good"
缺點： "Food to be improved"

優點： "The staff, from airport to plane, were brilliant, the food was initially surprisingly nice, but by the time I'd been in transit long enough for the third meal, I just couldn't face it."
缺點： "The Seats were OK and the legroom was pretty bgood for economy, but the extra headrests on the larger Heatthrow/beijing aircraft came in at about shoulderblade height and made finding a truly comfortable position impossible. Definitely one to look at the price step ups for better seats in future."

優點： "Flight was good but my luggage case was broke the two wheels have been broke off make my case not useable as it has two holes were the wheels was"
缺點： "suit case was broke wen I was given it at ho chi ming city two big holes where the wheels was I have taken photos also"

優點： "The flight crew was friendly and responsive...."
缺點： "Entertainment and food options were lacking for western travelors...I fly in Asia regularly and felt this food was below standard."

缺點： "I couldn't watch movies on the flight all the writing was in Chinese so the flight was boring"

優點： "Flight crew was attentive"
缺點： "Delayed boarding, no personal entertainment and very old seats."