They keep the planes really warm, uncomfortably warm, and are apparently too cheap to have the personal air vents installed, so no way to cool down in your tiny little seat. Just awful. The food choices were amazing and endless and included which was great (beverages too). However, our plane crashed, which really sucked. All in all I won't fly Korean again (mostly because it was hot and uncomfortable).
Flight was delayed 2 hours on both of my primary flight and connecting g flight, I also missed my domestic flight. I will not recommend Korean airline to my family and friend.
缺點： "Charging outlets Staff could be friendlier"
優點： "All are professional."
缺點： "Never seen a group of staff who are so dedicated, service oriented, disciplined .... to attend to every need of the passengers. A special thanks and salute for working under the shadow of the Coronavirus epidemic"
優點： "Well organized loading, courteous staff, great vegetarian food provided, liked the real metal silverware and glass wine glass on the SEA>ICN route."
缺點： "My usb charger connection was too loose to charge"
優點： "Was able to get rest"
優點： "Plane loaded quickly and departed on time. Beautiful clear day for flying."
缺點： "Narrow seats on a small plane."
優點： "Nice, clean efficient. Comfort was good."
缺點： "The crew was great but pretty impersonal. Not a great selection of movies."
優點： "The service was consistent and crew were all very respectful and did their best."
缺點： "The seats were extremely narrow, hard and uncomfortable...."
缺點： "Great service on Korean Air as always."
優點： "The food was amazing"
優點： "Great service, plenty of leg room, exceptional staff. Toilets refreshed often. Will def fly again."
缺點： "More detailed online infor for kids food. Australian fried rice varies greatly from korean!!! Potato crisp packets of chips would be a good snack option for kids instead of prawn crackers / brownies. Kids like plain stuff!"
優點： "Flight attendants were the friendliest and most patient I have ever experienced. Great customer service!!!"
缺點： "Seats of any airplane could use improvement on comfort. But comfort was good."
優點： "Got me there and back on time!"
缺點： "Could've had a larger movie selection"
優點： "what I don't like .? let me tell you. I den't even know I have to go to. Alaska I Though i have to transfer delta air I have to transfer my lugege. I I'm 72 yet old it' not very easy I diden't want miss my fly I had heard time !"
優點： "Flight attendants friendly and helpful."
缺點： "My luggage was not put on my flight and I had to wait a day. Also the person next to me had a dog that died on the flight."
優點： "Flights are on time, Cabin attendants are nice and friendly , Food was great .My luggage came early . Everything is clean . I only have 1 hour lay over to transfer from my flight from Inchon to Nagoya it’s was fast . I will fly Korean air again in the future . Thanks for the safe flights ."
缺點： "I didn’t like being seated in the middle of two guys in the isles . I arrived 3 hours before my flight I don’t have no choice . Hopefully they would assigned us seating at least not in the middle of two men I feel discomfort ."
優點： "Excellent service and food!"
缺點： "Attendants were all business, no smiles. Movie selection was limited."
優點： "I was not able to make the flight because the Delta flight from Richmond to New York got cancelled."
缺點： "1st leg of Flight got cancelled."
優點： "very attentive staff clean, comfortable plane with leg room"
優點： "Korean airlines had pleasant staff and provide good food."
缺點： "This was a 5 hour red-eye flight yet they only shut off the lights for 1 hour and served breakfast at 1AM. I would have prefered they prepared the cabin for people to sleep through the flight."
缺點： "Incheon airport transfer has been always bad. Min 1.5h transfer time might be needed unless you are ready to run."
缺點： "Too much plastics - need to be more sustainable."
優點： "I liked the front & below cameras. I used the pillow for my back. It was a very long flight & we were served two meals, coffee, & a snack. The flight was delayed but they switched me to the very next airline & I still arrived on time. Flight arrived at midnight when the airport is not so busy. No issues with security when transferring planes. Customs waved us through & the baggage arrived quickly."
缺點： "Request for more movie & TV options after 18 hours of flying."
優點： "I liked that it was a seemles, smooth and easy operation during the entire trip from departure to arrival. Thank you for making traveling a pleasant and dreamy experience!"
缺點： "There wasn’t anything I didn’t like."
優點： "Quick service especially picking up the completed meals Very helpful with transit"
缺點： "All good"
缺點： "re you trying to register for? ~ Garrett"
優點： "Excellent service and food."
優點： "First class on flights under 6 hours are short changed, not worth it."
缺點： "Chicken satay was gross"
優點： "I liked the fewer seats. Ready to get out of."
缺點： "Constant turbulence made going to the bathroom troublesome"
優點： "Plane did not have vents, it was about 80 in the plane too hot. When it was mentioned, crew could do nothing about it"
優點： "I liked just about everything about this flight. From the food to the service to the movie selection, flying with them was great!"
缺點： "Nothing! Great flight."
優點： "Getting preferred seating because we were sky team elite plus members"
缺點： "Exiting the plane in the cold Seattle weather."
優點： "Lots of room, most space I have ever seen in an economy class. Nice attendants and good food."
缺點： "Every Korean flight I had this trip was delayed. Created problems when Korean Air gives you 1 hour to transfer at Incheon. When transferring, all passengers need to go through security again and there are long lines. Airport attendants were not nice and made us ask people to cut in line. After running through the airport, we then find out the plane was delayed an hour to accommodate other delayed connections! They could have told us this before but only rushed us off."
優點： "It was better than expected. A wide selection of in flight entertainment to help pass time. I'd give it a 5 if I were in first class."
優點： "Boarding was very organized, service was excellent, plane was clean"
優點： "I liked everything about the flight except I couldn't sleep on a 13 hour flight."
缺點： "The lady behind my seat was big and with her purse I couldn't move my seat back enough. I'm a big man so I need more recline ability."
優點： "Everything was good overall"
缺點： "I would like more movie and tv options"
優點： "comfortable seats...above average food choices"
缺點： "limited selections of the movies they offered....a very long walk going to the next gate to catch my next flight."
優點： "Arrival and departure crew got mix up with no chairs available."
缺點： "I would like them to organize for smooth procedure and no confusion to the passenger. Help and guide them for their travel and be safe at all times."
優點： "The captain told us about the landmarks along the flight."
優點： "Food Comfort in seatting"
優點： "It was really the best flight I've been on! A very comfortable and relaxing trip. The staff were very kind and happy to answer any questions that came up. Overall I was very impressed and highly recommend Korean Air!"
優點： "This was my first trip abroad and Korean Air made it extremely enjoyable! I greatly enjoyed the pillow, blanket, overall hospitality, the continuous offers of food, snacks, and drinks. The planes were very nice and didn't seem over crowded. Ticket and baggage clerks were amazing!"
優點： "Korean Air always very comfortable and clean. It gives me good impression all the time."
The comfort of economy seat n leg room The food should be better
Overall experience is good. Except that the one of the assistant ground attendant during my check in is quite annoying when i asked her only one question, something regading the boardong pass. She should be more helpful and accommodating not arrogant.
優點： "Time is good."
缺點： "With long flight these two are a must ! Food is very limited and needs to have more movies."
優點： "Crew was very nice, toilets clean."
缺點： "Flight delayed 2 times, didn’t receive text or Email from the second delayed"
優點： "Food is bland, boring. Entertainment contents are limited and old movies"
缺點： "As mentioned above, more new selections of movies. Better taste and quality of food, please."
優點： "no -all that was amazing was the complete idiocy of ana"
缺點： "virtually everything was a unacceptable starting with the gate staff ..."
優點： "Excellent service from the cabin crew."
缺點： "The Japanese (Washoku) breakfast was not as good as I expected."
缺點： "Siting at exit row gave more legroom thus more comfortable and more sleep. Disadvantage is that apurar must be stowed in bin overhead which is not within reach. It’s a bit of inconvenient and feeling insecure for important papers and $ inside."
缺點： "Wonderful food and service"
優點： "The entertainment options were great, the food was great, the staff was friendly and helpful."
缺點： "It took a while for them to serve the first meal and I don't know that there was a need for a second meal. I would have preferred to sleep."
缺點： "We did not make this flight and had to take the train instead"
優點： "The staff of ANA took superb care of us from the moment we entered the airport (both SEA and NRT); kindness, excellent food (choose the seafood diet, the food is excellent and you get served first!) and helpful directions in English whenever we looked the slightest bit confused. I will always look to fly ANA going forward. oh, and comfortable economy seats; enough room (I am 6'2") and no numb bum."
優點： "Perhaps the most courteous airline I’ve experienced."
優點： "One of my favorites airlines! Crew are nice and very helpful. I felt safe and enjoyed my long flight as always. My mom would not agree more. Thank you for your good service!"
優點： "Overall the service was good."
缺點： "ANA flight attendants were not very well versed in the English language. Very hard to communicate our needs."
優點： "Crew tried to be friendly"
缺點： "Slow to depart after boarding on time, with an eventual delay of 1 hour (deplaning was extremely slow) before we reached the baggage claim area. The wait for baggage took another half hour"
優點： "Food was ok for economy and they bring more coffee when you ask. The flight wasn’t so full so the seat next to me was empty and also I could sit in the exit isle to work on my laptop"
缺點： "The seat pitch is such that you can’t use a laptop in a normal seat. This would have been a big issue if there wasn’t a seat in the exit row for me to borrow. Staff fine but nothing special."
優點： "Friendly & helpful stewardesses, watched new release movies, good meals, overall a smooth ride."
缺點： "Quite a few passengers with young children crying throughout the trip but I can sympathize trying to keep them occupied on such a long flight."
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Service and the fact that flight was not full provided for a better experience. Staff was super friendly and attentive. The films were new and tv was big! Food was ok."
優點： "Nice comfortable flight at convenient times. Great cabin crew and service."
優點： "Boarding priority with kids, food choices, flight attendant so nice ans caring, kids friendly and child meal is nice and tasty"
缺點： "Very limit kids entertainment"
優點： "Very nice, new plane. Clean bathrooms. Good amount of legroom. Polite staff. Easy check-in process. Kid-friendly. God entertainment system."
缺點： "Limited entertainment options for kids."
優點： "The quality of your aircraft. Clean, modern, plenty of leg room. The check in agent in Manila, Arnel (or maybe Armel) was especially helpful and accommodating."
缺點： "Pax are advised to show up at least 3 hours before flight. My wife and I showed up 3hrs 45 min before takeoff. There were perhaps 40 to 50 people already in line ahead of us. But no checkin counters were open. The first check-ins began 3 hours prior to take off. By that time the line was backed all the way out into the main corridor. It would be MUCH better for ANA and the customer to begin the checkin process 3.5 to 4hours prior instead of 3."
優點： "As my other flights with them, the crew is so friendly, the planes are nice and pretty good movie selection. Also nicely organized and they apologized profusely for the hour delay. I wish all of the American airline companies would learn from them! Great beverage service too, even when people are sleeping they quietly come around for us who are awake."
缺點： "The food for vegetarians is not very good. But they feed you a lot and you won't go hungry!"
優點： "Staff are super kind."
優點： "short flight ready to get home"
優點： "They came around often to see if we needed water or anything. Food was good."
缺點： "Tray is too small and not able to use the entertainment system because it is too short for a tall person. I would be staring down the entire time."
優點： "Very helpful and accommodating flight attendants ... all with a smile!"
優點： "Cabin crew were really nice & helpful. My upgraded seat next to an open seat was really nice & comfortable."
優點： "attendents were very friendly and very accommodating."
優點： "Very convenient and generally positive experience on this flight. Modern aircraft as well."
缺點： "Small seats, what do you expect from economy."
優點： "The service, our seats, overall comfort and cleanliness of the plane."
優點： "Crew were very friendly and attentive. Lavatory was kept clean. Good choice of movies."
優點： "There were very entertaining channels availabe. Very few in English and non in my native language i.e. Urdu."
缺點： "The food. Though it's Halal but very poor quality you should have to improve it."
優點： "I like the courteous and efficient service of the whole crew."
缺點： "I didn't like part of the journey to USA to be run by UNITED."
優點： "Wonderful leg room for the flight, great selection of movies, wonderful staff, food is excellent, bathroom clean and large for airplane. Truly this was a fantastic experience"
缺點： "Nothing, they did run out of my breakfast food choice but the other choice ended up being great so Can't complain...."
缺點： "I asked to move my seat to an aisle seat in order to not disrupt a neighbor when needing to use the washroom and was kindly given another seat by the flight attendant but then was later asked to move back to my center seat. Having me move around caused confusion and made a ackward situation for me."
優點： "The large windows on the 787 are really a big plus for someone like me who likes to look out the window. To have the added ability to dim the window progressively is just too cool. Even if the sun is bright, you can still look out and enjoy the view. I love this feature of the 787 and am always a little disappointed when I'm back in any other aircraft."
優點： "Great service and good food"
缺點： "Nothing felt like they were glad to have me onboard."
缺點： "Could not fall asleep as the chair would not recline enough"
缺點： "The food quality was slightly lower than that on the outboud flight. I ordered Hindu Meal."
優點： "Friendly and helpful stewardess"
缺點： "Seats could be more comfortable."
優點： "flight attendant in business not as nice as sfo to narita"
優點： "Young, pretty, and charming stewardesses. :-)"
優點： "Entertainment system, comfort of the seats, staff, food, basically everything!"
缺點： "It said that the plane was capable of WiFi, but the flight didn't have it, probably just because the route is too short."
優點： "Seats were comfortable. Entertainment was OK."
缺點： "I don't know what that food was, but it wasn't food."
今天12/27Br0076班機 出包，還說自願退票只退稅。 昨晚上臨時收到訊息，11/27班機改11/28班機回來，讓我們要在週日趕回台北的旅客，只好在晚上11點多，在買兩張不是長榮航空班機，趕回台北，結果ㄧ下台北，就接到訊息，班機BR0076做調動，改為原班機11/27下午3:50正常。 1、請問ㄧ下，昨晚上硬要我們乘客接收11/28班機回台北，沒有在多booking飯店要怎麼辦？要趕回台北的要怎麼辦？ 2、我們給旅行社辦的機票，在今天下午，打電話說，長榮已在改回11/27班機原時間回到台北， 3、很趕的已在昨晚半夜，只好趕著，在買2張不是長榮航空的機票，趕回台北。 4、確在台北接收訊息，以改回原日期原時段。 我們以趕回來的旅客，長榮告知旅行社，不能退費，因為以改回原班機。說只能自願退費，只退稅金。 說是長榮航空告知，兩顆球踢來踢去，沒有辦法全額退費。也沒人可以處理這些問題，妳們說爛不藍，我都快氣炸，很想告知媒體做報島，這樣的行爲對嗎？
Lord Jesus Christ help me please.
Lord Jesus Christ help me please.
缺點： "Only the space was lacking...not a lot of room for such a long flight and having to sleep. But it was okay!"
缺點： "Terrible service. It’s a nightmare to fly with. And I have a baby with me that even worse to fly with Eva."
優點： "crew excellent and very efficient & professional"
優點： "Eva does a great job, nice personnel, good food...probably better than most."
缺點： "More leg room. (My usual complaint,) Premium Economy Very Nice, but at a premium price. I flew once...nice to be offered a glass of Champagne once seated!"
優點： "Flight crew"
缺點： "No leg room"
缺點： "Was not able to board"
優點： "Crew was great and were timely in boarding and deplaning processes. They were willing to help when asked."
缺點： "As a 6’ tall, broad shoulder individual the seats were narrow and there was not much leg room. Fortunately there was an empty seat directly next to me which afforded me some space."
優點： "Boarding on time and the flight arrived earlier than schedule."
優點： "Economy seats were EXTREMELY uncomfortable, a mannequin would complain and to add insult to injury , the obvious placements of overly extravagant “first class” seats vs regular economy seats , were very off putting. People are sitting on cardboard for hours on end , add some comfort to your seats!"
缺點： "More humanly comfortable seats , I understand you get what you pay for, but having to be deliberately uncomfortable for 13 hours straight is extremely unfair."
優點： "The seat was comfortable. The crew was very nice."
缺點： "Keep doing the same. Cost is not always the most important."
缺點： "My food was kind of dried up like it had been over microwaved. We were very swished in our seats. Two middle in row of 4. :("
優點： "Comfortable and excellent hospitality."
優點： "Flight attendants were all nice and friendly."
優點： "There was a decent movie collection to watch."
缺點： "Seats were crammed, not enough width or legroom. Staff not that friendly. Food was alright but nothing to write home about"
缺點： "Seating way too tight"
優點： "It was a good comfortable flight and on time"
缺點： "I wish we had more food options"
優點： "EVA crew was wonderful and hardworking"
缺點： "Did not like our seats and weight limits for carry on"
優點： "They very helpfull"
缺點： "The chair was too small"
優點： "I’ve always had a great flight with them. Crew always very nice and very helpful."
缺點： "I have nothing bad to say. Maybe it there was a little more entertainment more movies and tv shows."
優點： "Very comfortable flight, crew were very professional, food was delicious!"
缺點： "Wish I had known the headphone jack needed and adapter from mono to stereo to use own headphones, but the headphones provided were adequate."
缺點： "三明治乾硬，生菜還放在外頭，不好吃。 視聽系統每幾分鐘就自動變暗，有問題。"
優點： "Cute and friendly flight attendants. Food was very tasty. Seat were amazingly comfy - no probs with sore bottom. Cabin area clean. Check-in was very easy."
缺點： "Think seats maybe 1-2" (2.5-5cm) closer than Asiana - knees hitting seat in front and if person leaned seat back, it would hurt."
優點： "I really enjoyed the flight seated in the exit row 45. I was amazed at the on board service. The attendants moved quickly also in a run without the usual frowns that I’ve seen on other airlines."
缺點： "The exit row seat 45C was too narrow. The cup of coffee I had near the end of flight tasted like halve coffee halve tea. Also the checkin line was too slow. There appeared to be more clocks standing around instead of attending the customers trying to check in."
優點： "I cannot say how much i enjoyed eva air. The stewardesses were wonderful the people in taipei i dealt with were fantastic."
缺點： "The woman i had to deal with in seattle at the ticketing desk was an absolute nightmare. Im heartbroken i dont remember her name because i would happily name her. Everyone else was perfect. The fella helping me even said "i am so sorry, she is awful and makes me very nervous. I will probably fly asiana from now on just so i do not have to deal with her."
優點： "Never flew with EVA but timely take off and landing. Smooth flight. Kind crew members. I think everything is great because I did not expect a lot from this airlines."
缺點： "I don't know much about Chinese food. Announcement was a bit hard to understand their accent."
缺點： "Delay for 1 and half hour"
優點： "Friendliness, comfy seats"
缺點： "The seats are way too close to each other. I’m 5 foot four and my knees touched this front"
優點： "The crew was very friendly and fast help with passengers needs."
缺點： "On long flights over 6 hours , I find that seats become very uncomfortable . I do stand up and stretch if it is available to do so. After 10 hours of flight travel my legs , back, and neck are very stiff and sore."
優點： "It's like a well oiled engine, they are very reliable every time I fly with them. The service is good and courteous. The in-flight entertainment is wide ranging. The food is ok. Washroom is clean and fresh."
缺點： "More leg room for economy class. :-)"
優點： "The cabin crew were nice."
優點： "Great food, clean bathrooms, courteous and efficient service. It was my first time flying with EVA Air and I would definitely choose them again."
優點： "Reasonable legroom in Economy. Friendly staff. Clean bathrooms."
缺點： "Beer selection is terrible (eww - Heineken) Movie selection is very limited"
優點： "Flight attendants are very courteous and polite. Try to please everyone. They even clean bathrooms often. Food were great too."
優點： "It was on time."
缺點： "The extra leg room seats I purchased where not as advertised. There was an entire row on front of the that was not pictured on the web diagram."
缺點： "耳機聲音轉小，但是機內廣播超大聲，透過耳機都覺得耳朵快爆掉，又不能調整，代表機內廣播音量和電影音量設定不對。 派餐太慢，我們水果餐先取得，但跳過我們沒有給飲料。 入境單要2張(我和同伴)，只給1張，說晚點給，但是後面座位的人卻有取得，又一直沒有送來，再要求後，才告知已經派送完畢，要我們落地再寫。"
優點： "I was unable to board the flight so there is nothing to talk about."
缺點： "Provide options for accommodation, refund or alternate flights after announcing a 24-hour delay. I had to repurchase my flight from HKG to SFO after finding out that a return ticket is treated as abandoned if one does not fly one way. Not the level of service expected from an international airline."
優點： "Crew were very hospitable and helpful."
缺點： "More leg room on long international flights."
缺點： "Catering and professionalism of the crew could have been better."
缺點： "The food service could have been better . Quality is poor ! There was one lunch service, breakfast service and one snack service through 19.5 hours of nonstop flight. We were hungry through out as the quantities were so little and barely there . The toilets were bad and didn’t even carry tissues"
優點： "The flight was delayed from sfo to Hongkang. Very disappointed."
優點： "Checkin experience was great. Boarding was great. The crew was great"
缺點： "The movies were old. Not many new releases to choose from"
缺點： "去程和回程的機內椅下，餐枱十分污穢，似乎沒有人做清潔，厠所殘舊，污糟，衛生程度比廉航差! 回程在墨爾本check in 時要自助都沒有問題，但詢問地勤問題時十分不友善! 這次國泰給我的印象完全難以想像的差!"
優點： "Good selection of movies and excellent inflight entertainment overall. Service was excellent."
缺點： "Seats were very small."
缺點： "Worst international trip I have taken in my 51 years. Was so cramped in my seat i literally could not move or reach for my things under my seat. Never again taking Cathay Pacific."
優點： "Air hostesses service"
缺點： "Food quality"
優點： "Overall good experience"
缺點： "Food can be improved a lot"
優點： "crew was courteous and highly helpful. food was good, served hot."
優點： "Food for economy was great. Entertainment system great."
缺點： "Left half hour late."
優點： "Food was fine. Everything was run efficiently. I have no complaints."
優點： "The vegetarian food was excellent every time."
缺點： "I could. It select a seat ahead of the flight. I got stuck in the middle of a row. I see the same for my return flight. I do not understand why I cannot preselect a seat."
優點： "Great food, service, and timeliness."
缺點： "I wish the seats were more comfortable for such a long flight."
缺點： "Indian vegetarian meal was not great"
優點： "Passengers was good."
缺點： "Cathay pacific airlines is one of the most riches airlines in the world. I was expecting Excellent nutrition food but it was very bad. I didn’t eat it. Breakfast was good. I hope catha pacific airlines will change their food next time. TY USA"
優點： "very accommodating, I don,t know that hand carry bags changed to smaller size now, they helped me checked it in for free. I travel to the Phillippines every year ,I will fly w/ Cathay Pacific from now on. THANK YOU"
優點： "The flight staff was very curteous and helpful, that made a difference with the trip."
缺點： "The touch screen technology on the onflight entertainment was pretty bad. The movies played fine with no issue but navigating through the entertainment console was a pain since the touch screen responsiveness was so bad."
優點： "The plane was late for no reason. Missed my connection in Hong Kong. Cathay pacific gave me a voucher for 9usd, it was insulting and ill not fly with them again"
缺點： "The plane was late for no reason. Missed my connection in Hong Kong. Cathay pacific gave me a voucher for 9usd, it was insulting and ill not fly with them again."
優點： "Great staff and food"
缺點： "Flight arrived from SFO 15 min late, and airline cancelled numerous connecting flights to various cities, including mine to Hanoi from Hong Kong. Offered to rebook 10hr later with 40 HK food credit. Happened to my uncle and cousins 1 month earlier on exact same legs. Would not recommend any layover with this airline in hong Kong for less than an hour. Numerous phone calls from me to sort this out, which resulted on another carrier to Hanoi."
優點： "Brand new A350-900 airplane. Better movie selection. Nicer bathrooms."
缺點： "No more advanced seat selection except for an additional $180. No more serving wine and beer with dinner although I think its still available on request. A lot more screaming kids on the flight. Cathay is becoming more like the budget Chinese airlines. Sad."
優點： "The food was really good. Warm and the bread/pastries always tasted really fresh. Good inflight service."
缺點： "Ran out of snacks during the flight"
優點： "no trouble at all"
缺點： "would like more vegetarian food options on the flight. i didn't think to order ahead but it would have been nice if the food choices had offered more options."
優點： "Great service from the flight attendants."
優點： "The smile that never ends on all the crews. Sespite their hard work, they never cease to smile and so gracious"
優點： "Although we booked the fight online, we were able to call the airline directly and got seat assignments for all the flights. Very pleased to speak to a person than navigate on computer."
缺點： "Hardly any Indian movies for 15 hours flight. Other flights have more options. Pl aying games was terrible without a handset. Seats are cramped. There was 2 fruits for an Indian vegetarian option and when we asked how come there is no desert they say that is the option which is comes with."
優點： "They are very Harsh, There was no service at all."
缺點： "Airhostess response is very poor."
優點： "What you'd expect from a Cathay flight. The abundant entertainment options was a pleasant surprise."
缺點： "There was quite a delay, which was a shame."
優點： "Decent crew"
缺點： "Bad food"
優點： "Overall was Ok"
缺點： "I did ordered tea cup from flight attendants several Times but they did not remember until I went the kitchen they were eating. I had to ask them again. When one of them brought me a tea cup, she did not say anything. Is it a good service. I was seating at seat 42 G, flight numbe CX767. Thank you."
優點： "Service at every step and level."
優點： "professional cabin staff & food selection"
缺點： "middle seat because could not book in advance"
缺點： "unable to move around, seat was stiff, stuffy in the rear of the plane,"
優點： "Got me from point A to point B"
缺點： "No leg room for such a long flight. My knees were touching seat back of passenger in front of me without the seat leaning back. Attendants not readily available"
缺點： "The attendants could have been more hospitable"
優點： "Seat was very comfortable and noise cancelling headphones were nice touch."
缺點： "Was not used to business class seat and it wasn’t that intuitive."
缺點： "Check-in was bad. Too few staff for too many people."
優點： "Very nice flight attendants."
缺點： "Sick people coughing and crying babies. :D"
優點： "The in seat entertainment."
缺點： "The seats were uncomfortable and very small. No offering of water or soda other then the one time."
優點： "Ease of flying right from and to home"
優點： "The flight itself was very good The plane was quite new. Very comfortable seats and plenty of leg room with nothing obstructing the foot space. Good inflight entertainment and complimentary earbuds. Flight attendents were capable and friendly, food service better than average."
缺點： "Check-in at the Air Canada counter was chaotic, a long lineup with only one agent available to direct the crowd. She coped well considering there were multiple people asking questions at the same time. There was a small sign instructing persons who had obtained boarding passes and luggage tags to go to baggage drop but no signs or separate lanes to indicate where that was. Very disorganized. At the gate it was the same scenario. Agents at adjacent desks were calling boarding instructions for multiple flights at the same time. Our Vancouver flight was never actually announced but passengers all started lining up because the stated boarding time had passed. It was impossible to tell which flight was calling for which boarding zones and everyone was wondering out loud "what is going on here?" Once finally aboard we sat on the runway, our flight left an hour late and we missed our connecting flight in Vancouver which, I realize happens. However..."
缺點： "Lack of food choices!"
缺點： "Delayed Flight, barely made it onto my connecting flight."
優點： "from LA to Toronto, between the seats was roomy"
缺點： "to LA, between the seats was very narrow"
優點： "Friendly staff. Clean plane."
缺點： "Did not have enough of the items on main menu even first flight in the morning."
優點： "Everything was great. The food was tasty and the flight was comfortable."
優點： "I had an entire row to my self. Staff were friendly"
缺點： "Always hate when airlines don't provide snacks"
優點： "Crew was nice"
缺點： "No food, no entertainment. Very uncomfortable plane"
優點： "There was nothing outstanding on this flight."
缺點： "We were delayed on boarding, they changed the gate number a number of times... it was all very disorganized. Both flights to and from LAX were delayed hours so they had to give us a voucher for 15% off our next flight."
缺點： "Since my flight was delayed from calgary I had to sleep overnight to catch a morning flight. To my inconvenience I had to wait to have my seat assigned at the gate. I asked the rep at the gate to please have an aisle seat but she asked me to wait as she will call my name for seat assignments later. As I waited like she called many names and not mine, i again reminded her that she didnt call mine and she then just gave me my boarding pass without even apologizing that shr had put me in a middle seat. I told her i cant sit im a middle seat i need am aisle because I go to the bathroom often. she coldly said. "no more aisle seats". bad experience with ground staff in general as this is not the first time."
優點： "Flew economy from Los Angeles to Vancouver. Aircraft looked like a newer Airbus A320 with the new Air Canada branding (black lettering against white fuselage). Air Canada check in process has passengers use self service kiosks first and then take the tags and luggage to the counter. The employees at check in were all very efficient and made sure the line didn't get too long. The flight left on time. Every seat had personal entertainment system, and mine worked great. The flight attendants themselves were very professional."
缺點： "The in flight magazine was water damaged and somewhat soiled (probably from prior passenger's drink). I wish the on ground cleaning crew would take the time to inspect the seat back pockets."
缺點： "We had a 5 hour delayed flight. We received no notification that our flight would be delayed so we were stuck waiting on the airport for 5 hours, which forced us to cancel evening plans with friends that night because the flight landed in Vancouver at 3am the next morning and we didn't get to our Airbnb until around 4-5am. The crew seemed disorganized."
缺點： "Arrived 1 hr 15 min late."
缺點： "the flight was 5 hours late"
優點： "Easy flight good crew"
缺點： "Lost our baggage"
優點： "- Air Canada reps are nice, just super unhelpful - Friendly team, but not empowered to really help and quick to pass you off to others"
缺點： "- We tried to check in online and got an error message. When we got to the airport 2 hours before our flight, we were told by customer service rep #1 to join a line. At the front of the line, same rep told us "Oh it's probably that now you need a visa." - Why not tell people when they try to check in why there is an error? The new rule went into effect in December, and we hadn't been to Canada since needing a visa. Once we had been accepted, we were passed off to another employee who couldn't figure out why he couldn't check us in. Then another, who said "I'm only helping you because your flight is delayed, the flight should have closed by now." (Not exactly comforting, and considering it took them 2 hours to help, not super helpful either.) - When we ran to the gate, the people running the gate told us that the aircraft hadn't even landed, but weren't communicative in timing, didn't update the time on the boarding screens, etc."
優點： "Absolutely nothing."
缺點： "1. Boarding arrangement was very poor. 2. No zone number on our boarding passes. Although we were seated in seats 22,23, we were automatically pushed to zone 5 and forced to board last. 3. My wife and I were assigned two middle seats in two separate rows. 4. We were forced to check in our cabin baggage saying that there was lack of overhead space, but when we boarded among last passengers, there were a number of empty overhead bins. We could easily have saved 45 minutes in Toronto airport without having to wait for our bags."
優點： "Flight was well managed, and even though the flight was full, service was on time and pleasant. A great travel experience overall."
優點： "Flight was delayed. Constant communication from Air Canada crew. I like that."
缺點： "Talked to the masses like they were simpleton. They were. So it worked out."
優點： "It was an average flight."
缺點： "The food was terrible! The alcohol wasn't free for my international flight. The crew was a little snobby and unkind."
優點： "Everything went very smoothly...quick and easy flight"
優點： "Flight was fast."
缺點： "The plane was not clean, there was debris on all the seats. It was hot and smelly. I'm not sure if passengers brought food but very overpowering and gross. I wanted to vomit the entire flight."
缺點： "Lavatories didn't flash properly. No tap water"
缺點： "Customer service"
缺點： "On Time and the service was awesome. Best red eye flight to Toronto."
優點： "fast and easy boarding, spacious"
缺點： "No food offered, staff not approachable"
優點： "Service, attendants."
缺點： "Food for charge."
優點： "The crew was so good and friendly. The entertainment options were good, some variety. The flight was smooth."
缺點： "Any additional amenity cost extra. No inflight snacks."
優點： "Yes, I like it"
缺點： "We could not book for large group, so we have to separate"
優點： "Modern plane, space, good service"
缺點： "The pasta was not good and the piece of sugary bread for breakfast was also not good."
優點： "Comfy seats, awesome new movies to watch. Great staff, very helpful"
缺點： "No free snacks, I mean they came around with drinks but you had to pay for all of the food"
優點： "Staff was extremely nice and the plane itself was comfortable- loved the leg ."
缺點： "Flight to Vancouver: Upon arrival I was told that the luggage from my flight 557 was misplaced and put on plane 775. I had to wait an extra two hours for luggage in customs. I was late to the wedding festivities in Whistler that evening. Flight to Los Angeles: The plane was 30 minutes late. We board the plane and discover there is a sensor issue. We wait 30 minutes. then another 30 and then another 30 as more and more news comes about that the problem is not fixable. We de-board and have to wait in a long line at the complete opposite end of the airport. By 1:00am the line has barely moved and all hotel vouchers has been used. I have to spend the evening on a bench in the airport as a single woman- not comforting. I missed important meetings the next day as I am on the flight home. I understand accidents happen but it happened on both my way there and back. My flight home should have been refunded as it put me in a very insecure position and effected my work performance."
優點： "Smiley and kind crew. Smooth take off and landing in both ways. Clean and organized craft. Being on time. Could not be better. Thank you Air Canada"
缺點： "I am disappointed that all air lines cut the meals"
缺點： "Flight and hospitality"
優點： "Flight was on time and everything went well"
缺點： "Child behind me kicking seat entire time!!!"
缺點： "the egg sandwich had a really bad sauce on it."
缺點： "In a 4-5hour flight it would be nice to at least get a complimentary snack on the plane along with the beverage."