優點： "Boarding was efficient and the crew were nice."
缺點： "the seating is horrible. it was the tightest seating I've ever experienced."
優點： "Terrific hot breakfast in bus. class"
缺點： "Window did not darken like the others."
缺點： "Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew."
缺點： "It's KLM. What else do you need to know."
優點： "A flight was delayed due to weather conditions and we had to sit in the plane for almost an hour, BUT information sharing from the Capitan was sufficient and on-time. Very good job from pilots. Leg room in economy - I was positively surprised, very decent leg room! Thank you for providing it."
缺點： "I flew economy and all was good and appropriate to the level."
優點： "Crew were excellent"
缺點： "Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger."
優點： "Everything works and quick to get to destination."
優點： "very nice crew"
缺點： "my bagfage was lost"
優點： "The bed was comfortable. Entertainment selection and large TV screen was good. The KLM crew is amazing, as usual."
缺點： "Food quality was not so good."
優點： "The crew is really welcoming"
缺點： "The seats are too narrow and a bit too hard"
缺點： "The plane was very hot"
優點： "The space at my feet with the chair in front was a bit akward."
缺點： "Not being seated next to small kids. Perhaps they should have a separate section? ;-)"
優點： "The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)"
缺點： "A lot of delays, on both flights. We spent twice as much time waiting than flying."
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
優點： "Very good service, teh flight attendants made it as pleasant as possible, plane left on time"
缺點： "tough to sit on a plane for 9.5 hours"
優點： "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"
優點： "Smooth flight."
缺點： "Seat a little cramped."
優點： "Last year I flew Lufthansa which was my worst experience flying ever. I thought the new standard was so low I would never fly to Europe again. I had heard KLM was good but I felt this was as good as could be expected actually much better. The food was even good."
缺點： "I would have to dream something up."
缺點： "Our lougage did not arrive"
優點： "Good entertainment options. Nice flight attendants"
缺點： "It would be helpful for short people to be able to adjust the head rest lower on the seat. More recent released movies would be helpful. More leg room. Not charging more money to choose seats."
優點： "Sound was broken on my TV set!"
缺點： "Called stewardess twice to assist. No response!"
優點： "Left ontime and service was excellent."
優點： "Very friendly crew going out of way to assist in making trip comfortable"
缺點： "Had travelled KLM to Amsterdam on my first flight 27 years ago and the aircrafts are stuck in that age! Lousy seats, poor quality bathrooms, lousy screens, prefer not to fly them"
優點： "Friendly attendants. Decent food, and frequent snacks and beverages."
缺點： "No charging ports for electronic devices."
優點： "On both of my flights to New York City, I was amazed at how friendly and helpful the flight attendants were to the passengers. On my short flight from Basel to Amsterdam, a young French speaking girl was concerned about how to manage getting to her next gate. The flight attendants talked to her and arranged for someone to take her there. On my longer flight from Amsterdam to New York City, there was a customer who was in distress about missing a previous flight and not making it to her connecting flight in New York. One of the flight attendants reassured her until she stopped crying and calmed down. That same flight attendant was always so positive and cheerful in all she did. The rest of the crew was top notch. This was my best experience flying in such a long time. Well done, KLM crews of flights 1984 and 0645 on July 10!"
優點： "Booked extra room seat which gave me good room for seating"
優點： "The flight crew was nice. Plane departed/arrived on time."
缺點： "I paid €60 extra to sit in the emergency door seat to get more leg room but once.i was in the plane learned for more leg room I accepted a smaller seat next to a bathroom and no entertainment. I could not store my belongings near me. No power outlet to charge my devices for my own entertainment on a 7 hour flight. Dealing with constant traffic for the bathroom. I sat in the middle seat between two hours other men. It was a constant struggle arm space. After 7hours in the air I could not wait to get off the plane. If I didn't actually pay an extra €60 for the seat I may not feel bad but I feel like I might have been better off without paying for the "upgrade""
缺點： "Crowded seating, 20-year old video system, headphones that did not match the two-jack system, lackluster service in flight. Generally my experience with KLM has been good, but this was well below average."
優點： "Helpful and smiling cabin crew."
優點： "Service impeccable!"
缺點： "They have one line of executive class after the kitchen and toilet, is very noisy."
優點： "was very quick"
優點： "Good multi media access and content"
優點： "The staff at the front desk for the check-in were extremely helpful. I had a complicated issue with my luggage and they helped me to sort it out in the best possible way. Amazing service! Furthermore, the entertainment on board is great! Nice movies, nice food, friendly flight attendants, etc. They even offered me a second sandwich =)! I truly loved my experience with KLM."
優點： "The crew were pleasant"
缺點： "Pet was left behind at vacation destination as pet's reservation (made and confirmed through KLM) was not found at check in. Waiting for Customer Care to help get pet home and take responsibility for situation and getting no response. Very dissapointed, considering law suit."
優點： "The crew were really helpful since I am a short person in putting my luggage away in the overhead compartment and attentive to everyone's needs. I am a fussy eater and don't really like airplane food but the food was actually really nice. We was given plenty of snacks and drinks in between meals as well. There was plenty of programmes to choose from to keep me entertained."
缺點： "The seats in economy were a little too small for a 12 hour flight"
優點： "Free wee cake."
缺點： "Nothing in particular."
優點： "Food and drink service"
缺點： "Boarding pass facility"
優點： "Flight unpleasant. Ground staff in Marseiile great but gate crew didn't control carry on baggage and many of us could not use overhead bins because of passengers who stowed more than one and often oversized suitcases above, so we and many others had to place carry on suitcases under seat. Attendant on plane totally unhelpful and could have rearranged a few bags to make room but preferred to stay in back of plane and talk. To be fair, rest of flight was pleasant although late due in part to boarding issues."
缺點： "Carry on baggage issues and storage on plane. One aloof and unhelpful member of flight crew."
缺點： "Fewer entertainment options than the delta flight. I got excited with that first flight."
優點： "Smooth boarding. Good food. Decent leg room at my seat. Good crew. Flight was on time. Good magazine on the flight for entertainment."
缺點： "They didn't give any napkins out with the food which was weird."
優點： "Average service and food quality"
缺點： "Inside the business class cabin Boeing 777 only one toilet facility available. People is queuing."
優點： "Food was relatively good"
缺點： "We had ourtrip from San Francisco to Amsterdam which is one of the longest flights ever, andthe entertainment system wasnt working, we kept on telling them several times but nothing happened and at the end they wereeven avoiding us. By the end of the trip when we were approaching Ams, a hostess came and she gave us a $25 dollar discountvoucher to be used in our next trip, this is totally not acceptable!"
優點： "Crew was excellent explaining about the (short) delay."
優點： "Even for a 50 minute flight, drinks and sandwich was provided"
優點： "Economy class product offers good value for money."
缺點： "Boarding processes could be enforced consistently."
優點： "The staff (ground staff and cabin) were friendly and helpful. Great to see them trying to help and going the extra mile for passengers."
缺點： "The boarding process. It is a crowded space at the gate, and the boarding ends up with long lines getting confused and in the way."
優點： "Staff was excellent. Entertainment options pretty good."
缺點： "Seems very dated. Business Class felt cramped and not very luxurious."
優點： "Crew was good. Seat were comfortable."
缺點： "Don't charge for wifi. It should be free."
優點： "Lisa I. was one of the best flight attendants I have ever observed. She enjoys being on the airplane with people who need help, comfort, to complain about anything. She was all over the airplane and refused a tip when I tried to insist she accept it. She said, “I have been doing this for a long time, I am tipped by seeing passengers having a pleasant flight.” I had goosebumps and the two women to my left and right were also impressed by her professionalism. I pray that Lisa is working on my flight home!"
缺點： "Absolutely nothing, even with 30 to 45 MPH winds, the plane was gentle. The passenger next to me was scared. Lisa said to let her know if she needed anything, the woman was fine the whole flight. Lisa came by with extra snacks and she smiled and said she was doing well!"
缺點： "That particular plane seemed old and interior worn."
優點： "Crew was awesome!"
缺點： "it was great!"
優點： "Attentive and very polite flight attendant"
缺點： "Restroom seems to get smaller and smaller"
優點： "We finally got to Madison"
缺點： "There were 5 delays, with no explanations given. When the plane finally took off, after the 5 delays, it made it to Madison and sat on the runway for another hour because there was only one gate operating. In addition, when the plane was in Charlotte we were told that the cleaning crew was working on it, and when we boarded the plane was filthy; trash on the seats, on the floor, and in the pouches. American should be really embarrassed at how far it has fallen."
缺點： "Almost 4 hour delay."
優點： "From start to completion the process of boarding and deboarding was awsome."
缺點： "Not sure you could makebthings any better than this trip. Kee doing what you did today and I as an individual will be happy with every trip."
優點： "Good service and great customer service"
缺點： "App functionality"
優點： "It was quick, on time."
缺點： "Beverage service did not exist."
優點： "When my original flight out of Roanoke was delayed so much that I was going to miss my connection an employee went above and beyond to find me a different flight to ensure I got home that day."
缺點： "The first AA employee basically told me I was out of luck and there was nothing he could do, which was incorrect and he just didnt want to do everything he could to help me like the other employee eventually did."
缺點： "Late flights with last minute notifications with no alternatives and then more late flights due to missing flight crews."
優點： "Starters, the flight was co coached with American airlines which is one of the worst airlines I've traveled so far. They lost my bad, and so far no one can help me locate it. Changed my flight without noticing me, made me run around the airport like crazy trying to catch the connecting flight just to find out that AA airlines already changed my itinerary."
缺點： "Everything. Poor service, rude flight attendants, unhelpful staff."
優點： "Crew is helpful, seats comfortable, flight and baggage on time. Food was good for the airline."
缺點： "International connection experience is awful. I understand that AmericanAirlines is not responsible but no help or explanation was provided either."
優點： "Food was okay"
缺點： "Seats were uncomfortable. The tv at key seat did not work at all initially. Crew tried to re- boot it but it still didn’t work properly Flight attendant in our area was brusque and rude. And none of the others said a word to us"
優點： "Smooth Flight"
缺點： "Delayed on both flights"
優點： "I appreciate that I was able to switch seats thereby giving the cat and its owner more room."
缺點： "I have to say I was very surprised that there would be a passenger flying next to me with a cat in a carrier seated next to me."
優點： "Excellent service gate to gate."
優點： "Crew was polite and respectful"
缺點： "Communication was irregular, a meal was promised that was never delivered, delay on tarmac handled poorly"
優點： "Nothing special"
缺點： "BWI check-in crew is not friendly, not related to Japan Airline."
優點： "Flight was not completely full so I got an empty seat next to me."
缺點： "We were delayed due to some balance issues."
優點： "The fight was not over crowded."
優點： "Excellent. on Time. Friendly crew"
缺點： "Unsatisfied and spent over an hour on the tarmac waiting For a gate change that was not communicated. We sat and waited for an hour while some “carts were moved” from the gate. And now we’ve been waiting on our bags for 30 minutes. I have high expectations for AA and have had great experiences in the past. I will reconsider using this airline in the future."
優點： "Seats were surprisingly comfortable"
優點： "Free water and entertainment"
缺點： "No vegan meal options"
優點： "Very nice, hot meal a bonus - didn't know we'd be given dinner :) Seats ok - leg room acceptable"
缺點： "Thought we were flying British Airways - even this survey says it's BA - went to wrong ticketing desk and was sent to American - had to let our friends in Germany know the change by email - worried they wouldn't get the email in the muddle of their night and they'd go to BA gate undead of American. It was a little disconcerting"
優點： "Everything was organized pleasant staff,"
優點： "We paid almost $100 each extra for our seats. For that price we should at least have had a little wiggle room. My husband is 6'4" tall and it was a pretty uncomfortable flight for him. It was American booked thru Iberia."
缺點： "The seats were quite cramped. It was a long flight to be so cramped. The flight attendants were very nice and hospitable. It was also nice to get a pillow & blanket. When we flew to China on American I was appalled that they were charging for use of them."
缺點： "Cramped seating, uncomfortable cabin temperature, very hard/jolting landing"
缺點： "First Class Flight Attendant spent more time on her phone in the jump seat than asking if we needed anything. Came by twice for a 3 hour flight. I had to go up front to ask for a beverage, and she seemed totally put out"
缺點： "Seats are getting more and more uncomfortable"
優點： "Plenty of food and drink on the flight. Having your own choice of movies and TVs to watch helped pass the time."
優點： "Everyone was pleasant & professional"
缺點： "Poor communication Delays -3 hrs"
優點： "Flight was on time (actually early) and smooth. The crew was very friendly."
缺點： "Right after boarding Zone 5, the crew called for Zone 6, and everyone rushed the line. Zone 5 had not yet completed boarding."
優點： "The pilot was a riot, the flight was on time. Again, nothing wrong, nothing special. As it should be (if only we had more leg and seat room, and I am pretty streamline)."
缺點： "Flight cancelled American Airlines aircraft old 30+ years No AC No entertainment"
優點： "Great entertainment my second leg with personal TVs and great selection of movies and games. Also got great exit row seating for no additional price!"
缺點： "We were told the overhead was full, so we had to check our bags, but once we boarded there were complete compartments empty. I suspect they were just trying to depart earlier."
缺點： "was not allowed upgrade! I only tasted the food it was not eatable. I am 70 years old and id rater starve to death than eat that food and no food to buy!"
缺點： "The seats even in first class were so old the springs were stabbing me in the back. No entertainment system. American Airlines is ALWAYS late. I was delayed 5 hours. Food is horrid. Rating applies to all American flights I've been on."
缺點： "When I got to the terminal there was no Iberia flight. Stuff from other flight company told me Iberia does not operate anymore. Shocked. I asked the stuff what to do, they called on the phone for me and told me their flights was transferred to American Airlines instead in another terminal. When I walked to the other terminal I was already too late. Paid $300 extra for rebooking. No one picked up the phone when I called service either. Never trusting this company again. Worst experience had."
優點： "The flight was about one hour late. We were advised of the late departure while checking in. The plane was very comfortable and the ride was smooth. Staff were professional and courteous."
缺點： "Only served sandwich with meat. No choice. However, unlike other airlines that don't serve anything on such a short flight, it was refreshing that they provided a FREE light snack."
優點： "AA provided free headphones, free movies, music, and such."
缺點： "Delayed. Missed Connecting Flight."
缺點： "No entertainment, ran out of meals by the time they got to the back of the plane."
缺點： "It was delayed for about a half an hour. Other than that it was great"
優點： "The gate crew in Roanoke were professional and helpful. The next day's flight was on time and uneventful."
缺點： "The flight attendant was unfriendly at boarding. He did not say or play any pre-flight safety announcements. We were told the flight might have to refuel in Richmond due to major weather delays in LGA. When we were landing they said they expected a refuel and a quick turnaround in Richmond. On the plane after landing, I learned via my phone's internet the flight was cancelled. They never announced it on the plane. At the final moment before we disembarked, the crew told us to be sure to take our belongings. When we landed, Flightaware showed delays of 45 minutes at LGA. AA never took responsibility for the problem though the gate crew mentioned they canceled the flight because the crew was going to be over their maximum hours. AA really couldn't plan to allow for up to an hour delay? I feel disrespected and even deceived. Although it was clear that flight attendant really needed to get off that plane. At the gate, we were told there were no available flights to NYC and were stranded overnight in Richmond. AA did offer a hotel pretending it was a courtesy since they claimed the problem was weather related and not theirs. We chose to stay with relatives and were told AA could only provide transportation from the airport which we did not need. We often have problems and cancellations on this route from when it was branded a US Air route to the present, but this was egregious."
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
缺點： "Sits not suitable for long distance travel"
缺點： "The worst flight. Got delayed and didn’t even end up on this flight. Got stuck in Houston for 20 hours. United is a horrible airlines"
優點： "Quick and easy flight"
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
優點： "The flight going to Newark was cancelled due to the weather. The service person was prompt to changed our flight to Washington, DC."
缺點： "Due to staffing problems the flight going to DC left Richmond 1.5 hours late. The plane left at 4pm and our connecting flight to Rome was starting boarding at 425pm. It was very stressful. I can understand changes due to weather but there is no excuse when it comes to staffing."
優點： "It landed."
缺點： "Boarding was slow and disorganized. The seats are ridiculously small n close. The cabin was uncomfortably hot. The seats literally reclined 1 inch, no joke. No food on a 6 hour flight. The tv screens where 20 years old n the size of an iPhone plus. The flight just sucked and United has taken a huge dive in my opinion of them."
優點： "Eventually got to Chicago"
缺點： "Missed my connection"
優點： "Boarding was fast and easy"
缺點： "Cramped seats"
優點： "service was very good...food and drink was good....lay flat seats are marvelous for a nice restful flight....flight left SFO early and reached CDG early. all around outstanding job for United.... as footnote, the fare we found on Kayak was really unbeatable...."
缺點： "this flight was all good!!"
缺點： "There was no free in-flight entertainment available on the tv screens. Half of the screens didn't work. The seat belts were not long enough to accommodate the passenger sitting beside me. The space for my personal item was smaller than the other flight."
優點： "I will try to avoid Ohare in the future. Long wait to take off. Had to RUN to make the connection. Again."
優點： "On time!"
缺點： "Nothing - it was fine. We got home!!"
優點： "fast take off and good service."
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
優點： "Boarding was quick. The flight didn't take as long as listed. Overall satisfied with the experience"
優點： "Kayak did not notify us of a flight cancellation and we were delayed by one day and out over 450$."
優點： "Traveling from SJU to GSP, my mom got to the airport in SJU for her 1am flight. To find out it had been canceled. No call or email before hand, the had to wait until 2am to change the flight and get a hotel voucher. After that, next day they board the plane and de-board the plane due to mechanical problems. Another night and just a couple of 10 vouchers. She never received an explanation or recompense for loosing part of her trip in the san juan airport. This is the second time ahe has gone thru this in the same year with United. Awful experinece."
缺點： "No warning for cancelation. No explanation of what is happening and no effort to make it better."
缺點： "Web have to pay extra for acces internet, and they give you a little bag of mix of peanuts and little cup of coke, think in travels to more than 3 hours its not enough"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
缺點： "0% leg room :("
優點： "Food, entertainment"
缺點： "Seats could be more comfortable for economy class"
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "They are never on time, we had to stay in Chicago and miss two days of vacation because there was no flight crew. It seems they can never get their act together, and it never changes."
優點： "It was good. Very nice flight attendants."
缺點： "The plane was delayed 4 times...but I was kept updated."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
優點： "Everything, wheelchair, knowledgable staff, got me where I needed, no confusion, patient with my worries."
缺點： "No complaints!"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "Movies on personal device"
優點： "We finally arrived safely."
缺點： "The plane was filthy and crew was not very helpful."
優點： "Comfortable , quick. For us it was great not to have to stop at another hub and walk all over to another gate and plane."
缺點： "United promises 1 free bag per passenger if booking w a united points credit card. Well I've never had this problem b4 but would not proceed thru check in w/o paying $25 per each of us. That was using kiosk and a real live person. That really frosts my - well, u know. Now I have to fight online, not even w a real person who would understand , to get $ back. I hope!"
優點： "I would give a 1 star ! Cancelled flight and by the time we reached home it was 2.30 in the morning ! Which is unacceptable ."
優點： "not much. only bless the gate agents for being able to rebook the plethora of travelers like me who get stranded."
缺點： "United Airlines constantly overbooks so you either don't get on, or you make the connecting flight. On my recent trip, I had to be rebooked on both flights to my destination, and both flights home. They really suck."
缺點： "Worst experience of my life's flies. United missed mine and my parents luggage, delivery after 5 days, made us to loose good part of our appointments. Very disappointed with United."
優點： "United delayed departure from ROA due to a crew and mx scheduling problem. Unable to make BOI connection. Not back until next day."
缺點： "United reflowed aircraft and aircrew to other "more important " flights."
優點： "Flight attendant very personable."
缺點： "No complaints"
缺點： "Air plane with mechanic problems and I buy firts class when they changed the fly don't give me the same class and can't take the refund"
缺點： "The gate agent was awful. Took my bag and caused me a great deal of pain. No flexibility to accommodate my severe back pain. The gate agent was inflexible and incredibly rude. I will never fly united again if I have the choice."
優點： "Very cramped seats."
優點： "Fast, friendly and accurate service to our destination"
優點： "Good flight, good service, nice food, clean airplane, good, good,, good"
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
優點： "I have food a low score as there basically was none. I was offered a glass of water. I paid $74 for an emergency exit seat, and while it gave extra legroom, the seat hardly reclined at all."
缺點： "Lack of food choices, but perhaps not atypical for coach."
優點： "Seats were spacious, we were on time."
優點： "Crew was very good, plane was clean."
缺點： "Although we all know we have less seating room with narrow seats and barely enough room to get in and out of seats, this particular plane has taken this to an extreme."
缺點： "Displaced to another delayed flight 6 hours in total!!!!! Lost of other connections Send me to Frankfurt and then to Madrid one day after programmed The baggage lost Should reimburse us"