缺點： "Crew was not very helpful"
優點： "Professional and friendly crew. Food was excellent"
優點： "Crews were amazing."
優點： "The crew and food both are amazing."
優點： "The crews were very kind and helpful."
優點： "Lots of Leg room"
優點： "Leg room at seats were spacious, comfy. However , toilets could be cleaner."
缺點： "This is 2 nd time I flew JAL. And food was below average. Should offer cup noodles or biscuits if pax is hungry ."
優點： "everything. Flying on JAL was a fantastic experience. I'm not much for flying and was worried about the long flight, but I loved every minute of it. The flight attendance were so sweet and nice, the food was great. I would even go to Japan again just to fly with JAL!!!"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "The window shades were so cool. Seat was small but fairly comfortable and I like the foot rest."
缺點： "No vegetarian options on the main meal menu"
優點： "The level of care and attention that was given to my comfort during the flight was extraordinary. Also the economy was much better than any economy i've ever come to expect from other airlines."
缺點： "The boarding I didn't know at first where to go to get to the gate. Having to exit and then re-enter the airport was a pain and further complicated my boarding. But that was not JAL's fault and is on SFO."
優點： "Rebooked me because I went to wrong airport — thanks"
缺點： "The business meal was just okay this time. Not as good as before."
優點： "The crew were very polite,"
缺點： "but thet could not help me in getting hooked up with the wifi, which I attempted to do numerous times. The food was mediocre, at best, and the seat was hard and not very comfortable."
優點： "Was fed a meal and snacks/drinks for this connecting 3 hour flight in economy. Hard to sleep in the economy seats, But with a blanket and thick clothes it would be better! Japan Airlines crew extremely nice!"
優點： "Very smooth ticketing and boarding on Tokyo to Manila."
缺點： "In LA terminal, instead of the gate number the airport labeled my flight as “TBIT.” Not being local, I had no way of knowing it meant Tom Bradley International Terminal. I stayed near another gait that had international flights, and it turned out the gate was clear on the other side of the complex, which is obscured by construction. If I hadn’t asked one of the workers there I would have missed my flight."
優點： "Friendly and attentive staff with excellent amenities ie: check in, seat space, food quality, movies to watch, music, ...etc."
缺點： "Nothing to complain about here. Both trips to Tokyo, Japan--to and from Japan have been enjoyable and drama free."
優點： "服務 電影 雪糕"
優點： "Crew members on board were very attentive and offered the best service in the most polite manner. Food was great. Great options and portion for lunch. Well respected brand for ice cream was served as dessert. A wide variety of overnight snack was provided for passenger's own selection. Breakfast was great with variety of food on the tray. Personal screen was modern and provided a great variety to keep me entertain during the very long flight. Seats are unexpectedly big and very comfortable together with functional well designed pockets beside the screen, where I could put my personal items. New and clean cabin."
優點： "They were every where all the time! No sitting around in the back like most airlines. Movies Hallie and many first run and Oscar nominated."
優點： "Flight attendants provided high standard of service and courteous."
優點： "Excelent good service.Staff are friendly."
缺點： "Almost i like everything"
優點： "Quick boarding, great staff, and a smooth ride on 787 dreamliner."
缺點： "Entertainment system went down but the staff fixed it."
優點： "Very friendly crew!"
優點： "JAL is a great airline. Love flying on them. great crew. roomy and comfortable."
優點： "food is above average."
缺點： "Cramped leg room for long flight"
優點： "Seat width, Crew Service,"
缺點： "Web Site Check in is cumbersome"
優點： "Efficient and friendly service. Second time flying them, and will continue to fly JAL."
優點： "Fantastic service, excellent food, state-of-the-art entertainment, always on-time and professional."
缺點： "Older plane had extremely uncomfortable seats for the lengthy flight (over 7 hours). Shorter flights of 3 hours or less would have been fine."
優點： "I liked the entertainment on board."
優點： "The service is excellent and the quality of food is much better than most international airlines. Haven't used Japan Airlines in years but their service has been exceptionally consistent."
缺點： "Outdated entertainment system and the not-so-clean restrooms (perhaps due to a full flight or that passengers are just plain dirty)."
優點： "The aircraft was excellent."
缺點： "The service could be bit more personal for a long 13 hour flight."
優點： "I love flying jal"
缺點： "It's not so much the flight as it was the plane, the 787 seats recline too much for the limited legroom you get so if the person I front of you reclines all the way you will ride with there seat in your knees the whole way"
優點： "I liked the overall service and professionalism."
缺點： "The entertainment selection was limited, it was an older system I assume as the screen was not touchscreen."
優點： "Everyone is polite, helpful, and the flight was quite pleasant."
缺點： "Website is difficult and it's impossible to get seated in advance next to traveling companions if they're booked separately. That was quite frustrating"
優點： "Flight crew was very professional and courteous. The food was excellent! It was like eating at an awesome Japanese restaurant! There were toothbrush kits w/small tubes of toothpaste in the bathrooms, which was a nice touch. Bathrooms were very clean. Entertainment was very good and had many choices. Would love to fly them again any chance I get! Probably the best flight experience I've ever had."
優點： "The flight attendants were so nice and gave a gift to my wife and I when they found out we were traveling for our anniversary! Everyone was so respectful and the food service was awesome. We even flew economy and had a great time!"
優點： "I am all right for travelling by Japan airlines this trips to Taipei. My hometown."
優點： "Staff- the ladies in flight were very friendly and courteous."
優點： "Everything about the Japan air portion of our trip was excellent."
缺點： "No problems whatsoever."
優點： "The hospitality of the crew"
優點： "Last minute accommodation for Muslim meal was awesome!"
缺點： "Transit in NRT was too short! Didn't give me time to buy souvenirs.."
優點： "excellent foods and services, spacious seats, crews speak english, flight is landing is smooth"
缺點： "seats need a bit more padding"
優點： "Service was wonderful! Domo arigato gozaimasu. Aloha, Cary"
缺點： "Food so-so boxed ramen very poor bottom of the seat after 5-6 hours very hard and uncomfortable"
優點： "Comfort seat, decent food, polite service"
優點： "The crew was excellent, constantly checking in with us to make sure we were okay since we don't eat the airline food."
缺點： "While there was more leg room than on most flights, the actual seats were not comfortable enough for a twelve hour flight. This was our ninth trip to Japan, and these were the most uncomfortable seats we've ever had."
優點： "Finally arriving"
缺點： "AA waited 4-hours to cancel the flight with 24-hours to the next flight.. Breakfast voucher didn't cover a third of the cheapest breakfast in the hotel where I was sent for the night. Even the flight the next day, sunny, was delayed."
優點： "The flight attendants are very friendly and polite. The seats in economy are generous and as comfortable as they could be in economy on a 10 hour flight. The two meals provided were pretty good for food served on an airplane."
缺點： "Nothing really."
優點： "Crew were very gracious and kind."
缺點： "Food not as good as before"
優點： "Friendly staff. Both two meals were awesome."
缺點： "Already done."
缺點： "Poor customer service and lack of care for loyal passengers"
優點： "Crew could have been less rude"
優點： "The crew was very polite and very helpful. Boarding process was smooth and easy, however, the Singapore airport has security checks at every gate prior to boarding. This meant that after clearing this security process at the gate, bathrooms were not available until after boarding the flight and drinking water stations were not easily found in the secure boarding area. The aircraft was comfortable, menus were distributed early so that meal options could be made with full information in advance. The food was good and made available at routine intervals."
缺點： "On a 14 hour flight, staying well hydrated is very critical and difficult. It would have been nice for the crew to make more frequent trips through the cabin to offer just water refills to keep passengers hydrated and reduce plastic cup usage."
優點： "Great inflight entertainment"
缺點： "Have WiFi that is working"
優點： "I liked that on the longest leg of my trip - I had an entire row to myself to stretch out. Im old, things like that are important...along with compression socks...haha!"
缺點： "I think the food - I dont know exactly what, because we're on a plane - but I think it could be a bit more appealing? More greens, colors? Not sure, but it was okay."
缺點： "The person next to me had a distinct body odor."
優點： "Amazing crew and service. My kids were well looked after in business class even though my 2 year old was a little sick. Book the cook meal was excellent and great entertainment options. Seat was enormous!"
缺點： "Nothing significant!"
優點： "Flight attendants were very friendly, professional and helpful"
優點： "One of the best seating I have ever had. Compared to Emirates the seat was spacious."
缺點： "Food was good but was not full compared to emirates."
優點： "The crew Were exceptional ."
缺點： "If The seat recline could go down a bit more innpremium economy, that would be perfect"
缺點： "2.5 hour delay"
優點： "Prompt and timely service"
缺點： "Food can be more tasty"
優點： "The cabin crew were fantastic. Food was abundant. Most boarding systems worked well. Choosing seats was confusing on website so we were allocated seating. The newer planes had a fantastic touch screen entertainment system. The seats on the newer planes were much more comfortable and roomy"
缺點： "The small seats are squishy on the older planes. The entertainment system on the older planes were dated and difficult to use. I felt sick after the flight to UK but felt fine coming home after one long flight on a newer plane."
優點： "Same as my trip to Japan. Crew was great, boarding was easy, seats were pretty comfortable, food was great, and entertainment awesome. Gave socks and toothbrush amenities, along with the normal pillow and blanket."
缺點： "It felt a tad bit hot in the plane. No personal vents to adjust to one's own desire."
優點： "Everything was excellent, and we even arrived 30 minutes earlier than scheduled..... super."
缺點： "no problems"
缺點： "Cabin little bit cold"
優點： "Punctual flight with friendly crew."
優點： "Cabin crew was top notch - even in coach they could not be more accommodating and customer friendly. US airline flight attendants don’t even come close to this team that truly serviced the cabin for 8 hours continuously without the typical hiding in the back of the plane and chatting. Very encouraging that genuine care in the air is very much alive and well on Singapore Air! I will fly them every chance I get!"
缺點： "That my flight had to end and I know my next US airline flight won’t come close to this kind of experience! Air travel doesn’t have to be a cattle herding process with peanut treats on cross country flights - shame on the US carriers - I strongly suggest they fly Singapore Air to see what true customer service feels like!"
優點： "I booked regular economy and flew to Tokyo that way, but put a bid in for premium economy for the flight home and got it. It's not a big upgrade (bigger display panel, a little more leg room, seat tilt and it has a leg rest) but those things made the flight for me."
缺點： "I don't have much on the down side front aside from the usual "would like more leg room" and "more seat tilt" so nothing new to report"
優點： "Very good service."
缺點： "There was on flight attendance which I assume new. She was not able to manage to check with her colleagues whether there was still a food which I requested before giving me the answer. Also, to me little things like fold the cup holder before take off and landing is just a simple task to do without giving a lecture to the passenger when he or she might be tight up with kids."
優點： "I haven’t flown Emirates, but SQ beats the many others I have flown by a significant margin—especially the Chinese airlines, but also all major US airlines, JAL, Korean, et al."
優點： "The cabin crew was awesome.. they are for sure the super stars of the company... I wish all of them all the very best for a very bright future"
缺點： "The service of the airlines is impeccable. But the ground staff near check in were not so. I hope they were a little considerate as I was travelling for a family emergency and had to take all my stuff back as I wasn’t sure what date I would return back. I was over weight but wish they had considered a lil as had to pay an other $300 extra.."
優點： "The seats seem to have more leg room, food was actually good, and the staff was delightful."
缺點： "It was a 17 hour flight, but they made it bearable."
優點： "Seats, crew"
缺點： "Nothing else other than above"
優點： "Modern aircraft , nice crew"
優點： "Was very old plane but was good"
缺點： "Food and crew was well"
缺點： "too long a flight 17 hours from SFO to Singapore"
缺點： "Foods serving were too slow for economy class. Not enough selections for entertainment."
優點： "Can't think of. We have been using Singapore Air for years and they were good. However, our recent few flights with them have been disappointing (hence the need for this review) - there's nothing to be happy about."
缺點： "Writing on behalf of my wife. All staff that she met have sour face, perhaps to signal the passengers not to approach them? True enough, the cabin crew did not help her to place her bag in the luggage compartment; the cabin crew did not serve water when requested, and on second attempt, the cabin crew told her to request at the ground. The cabin crews she has encountered clearly expressed their unwillingness to serve with their face and action. Is this the new direction of Singaore Air? The entertainment system requires installation of an app, hence is practically useless since we do not have the app preinstalled in our device."
優點： "Crew was super nice. Amazed at collection of Chinese movies and music. Great alcoholic beverage selection."
缺點： "Hope that there were more time to order and enjoy beverages."
優點： "Very comfortable great personal service. Smooth flight,on schedule."
優點： "The staff are so friendly and helpful. Highly recommend travelling with the airline. The A380 is a great way to travel with more space in economy. I booked seats on the upper deck where there is a smaller economy cabin. Makes you feel a bit more civilised up the top!"
缺點： "Economy class isn't great for a long haul flight but the staff make it much more bearable."
優點： "Loved the crew. Really helpful."
缺點： "1) while boarding you should keep families with kids (at least till 6yrs of age or with disabilities) prior to other people... 2) food was ok ok"
優點： "The food is good. The service is excellent, always smiling and attentive."
缺點： "Not enough quantity of each type of food. I did not get the cold noodle I want and end up eating sandwiches."
缺點： "Old planes and screens."
優點： "Upgraded to biz class, which was fantastic"
優點： "Good service and entertainment."
缺點： "I didn't like that the flight from Singapore to Mumbai was of a lower standard."
優點： "Everything is excellent!"
優點： "The new non stop flight frim Singapore to San Francisco really reduced the total travel time. I saved at least 4 hours in choosing this flight"
優點： "Food & condition"
缺點： "Crew were unfriendly and rude"
缺點： "old plane, boarding ramp smelled musty, food not nice, entertainment system was old not touch screen, male crew not patient with passengers, drinks stingy(split a can of soda with other passengers, and gave you a 1/4 cup). When asked for more OJ with breakfast was told they would come back later(mouth was very dry due to the air). Not impressed as we paid good money for the ticket with the poor service"
缺點： "The video screens need to be upgraded"
優點： "Great Food"
優點： "Singapore air has amongst the best service out of all airlines."
優點： "I like your new entertainment devices and big screen"
缺點： "the number of movies is a little bit less. the category of videos is not clear."
優點： "Nothing i like"
缺點： "Terrible ground service in changi airport singapore"
缺點： "Allow business passenger to use front bathroom."
缺點： "KLM lost my suitcase and did not deliver it until three days later... They refused to compensate me for having delivered the bag with broken articles inside (A pair of Rayban Wayfarers!)"
優點： "The crew is excellent but the seats are not comfortable enough. There should be a way to balance money and comfort,not just placing people in seats they do not fit into"
缺點： "Nothing,just the seats. Cleanliness was perfect"
優點： "Klm's consistantly high standards in everything they do."
優點： "The crews were pretty great!"
缺點： "The regulating of the temperature."
優點： "Planes were on time and connections made."
缺點： "One bag delayed as not put on flight and food could be better."
優點： "The crew was informative"
缺點： "Inflight sandwiches"
優點： "KLM STAFF WERE VERY PROFESSIONAL"
缺點： "SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE"
缺點： "Flight got cancelled"
優點： "Fantastic gate agents!"
缺點： "The food was terrible."
優點： "Seats super comfy. Ended up with 3 seats to myself that formed a bed for the lap Uk to NZ. Very nice!"
優點： "General flight journey"
優點： "the trip was excellent and comfortable. LOved the windows that shaded out rather than the having to pull down the plastic blind. entertainment on board top notch screen huge One hostess , Helen was absolutely fantastic and the best I ve had on my many trips. I will recommend KLM whenever I can"
缺點： "the headrest is hard. Apart from that- all was fine"
優點： "the drinks"
缺點： "seat reservation. having to pay for luggage...."
優點： "One crew member was very good but all were not very available or checking on people. I had a seat that I purchased and it was very hard to recline I only found out that it did if fact recline it the last hour to hour and a half of the trip! It was a difficult push back to get it to recline"
缺點： "If I knew how to recline my seat earlier. I did try several times"
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
優點： "Smooth and faster than expected trip. I felt free to get up and walk around on this long flight. Food was good. I sat in seat with extra leg room for the first time and it was worth it"
缺點： "Faultless handling of weather delay, causing missed connection and flight transfer. A well oiled machine, thank you."
優點： "The crew!!"
缺點： "I have ordered Wheelchair for my parents which one of my parent didn't get it on Mumbai Airport. When they arrived on Amsterdam Netherlands Airport they were dropped to the gate assigned first and once the gate changed on the fly no body came to help them moving to the new gate assigned which was far away to walk. Nobody even came to tell them that the gate has been changed. It was because of my father's alertness they didn't miss the connecting flight and when my father asked help to members on airport none of them helped my parents and other 4 co passengers which also were on wheel chairs. It was so scary experience for them that they asked me not to book any more flights with Jet Airways. I won't recommend Jet Airways to any of my friends for their parents to travel to USA. I strongly recommend you guys to take a strict action against this. This is so unacceptable."
優點： "We got to Amsterdam on time"
缺點： "1. Paying for the seats we chose...that will never happen again...I'll fly another airline first. 2. The food was terrible. I have flown KLM for years, this was not what I expected. 3. The plane was very dirty"
優點： "Everything OK"
優點： "Smooth flight."
缺點： "Seat a little cramped."
優點： "Friendly crew! More legroom, good entertainment and food was great! Smooth landings pretty much on time."
缺點： "Boarding could be better"
缺點： "old screens and entertainment system leg room to small"
優點： "Employees were very friendly"
缺點： "The seats were very small"
優點： "Crew was excellent -kind nice and very attentive"
缺點： "Entertainment went out mid flight. Had to be reset off 30 mins but cam back up"
優點： "Face recognition was amazing"
缺點： "Too hot on plane"
優點： "Efficient crew"
缺點： "Long, slow line at check in. Not many new movies or tv shows"
優點： "Everything was great! Crew incredible. They acknowledged my wife’s birthday and made her feel special. Food was ultra salubrious. Loved the big screen monitor."
缺點： "No complaints about anything."
優點： "I slept pretty much the whole time"
缺點： "The streaming service didn’t work"
優點： "Flight crew was fine. Food was good."
缺點： "Checking in was extensive for unaccompanied minor. But gate crew was very unnattentuve and though we showed up as first in line, they did not focus, and kept saying to wait. Ultimately our son was last person on the plane."
優點： "The time keeping was very good. We left on time and arrived early on both occasion. Good organisation. Excellent service."
優點： "The staff was extremely pleasant. Food was good!"
缺點： "Have no complaints"
優點： "Only thing we liked was the fact that we were able to get onto our flight at all..."
缺點： "Was not informed that checking in online is the only way to secure a seat. So, regardless of whether you book your tickets 3 months in advance or the day before, you're not actually guaranteed a seat unless you check in online. We weren't told this until we were at the airport and checked in there that we might not be able to get our pre-booked in advance flight because of over-booking from KLM. We then had to wait and see if there were seats available when boarding. Luckily, there were, but we were not sat together. Not the greatest start to our first holiday together as a couple. We were told that if there weren't seats available, they'd pay for us to get to another airport to fly out, which would have meant a huge delay on the only time off we'd get together this year and have to rearrange our pre-booked and pre-paid living arrangements for the week. All because there wasn't a lot of emphasis on the need to check in online before hand. You'd think if someone checked in at the airport, that would be more of a guarantee that they'd be flying with you that day, but apparently not. Definitely not impressed or happy with this part of the KLM experience. This is the only company that we've had this problem with, they should make it clearer that it is essential to check in online."
優點： "Service impeccable!"
缺點： "They have one line of executive class after the kitchen and toilet, is very noisy."
缺點： "suitcase didn't turn up, although connection was quite tight"
優點： "That we didn't crash"
缺點： "Being delayed and missing my connecting flight. No entertainment onboard (for hours and hours)."
優點： "The cabin crew, the flight and communication and the cleanliness of the plane."
缺點： "It was really unclear which desk to use at Birmingham airport to check in. It was extremely stressful for a first time flier as I had no idea what to do - the desk location wasn't marked clearly and when no staff were there it wasn't clear that the desk was open."
優點： "It was a short flight so it was O.K."
缺點： "Boarding was odd. Go to airport early and counters were not open, did on line check in so was able to avoid the self check in at airport. Also self check in luggage seems confusing with no ground crew to help. It didn't affect me but lots of confused passenger."
優點： "The service, entertainment, food, the crew, the aircraft were excellent."
缺點： "They put us in a Transavia plane."
優點： "captain was great."
缺點： "Airlines had no record of our pets flying with. Missed our flight even though we were there over 3 hours prior. Ruined the last day of vacation. Now we are waiting for the promised help in Amsterdam. No one is here. No one knows anything. Feel like crying"
優點： "I liked the leg room, I liked the customer service of the crew, smooth flight."
缺點： "Both ways up and down I struggled with over-head luggage space. We were allowed a cabin bag and a small hand-bag in the flight but as we were among the last half of the passengers to board the flight we couldn't find anywhere to keep our luggage and the crew had to take them away from us to store them somewhere at the back far away from our seats. As a result we had to wait until all the passengers got off the plane to get back our luggage and we were the last two passengers to get off. Unpleasant!"
優點： "KLM Is an impressive flying experience. We enjoyed the comfortable seats, the in-flight entertainment, and the food. The flight attendants are top notch as well."
缺點： "The only complaint I have regarding my most recent flight was the incredibly rude service staff whom we experienced at the front counter at check-in. After a harrowing cab ride to the airport in which our driver continuously ignored my request to follow the GPS insisting that he knew faster shortcuts, we arrived 40 minutes later than intended. Additionally he dropped us off at the wrong terminal such that we finally arrived at the KLM gate an hour later than we had planned. This was especially frustrating as we are traveling with two small children and made every effort to be punctual and leave early to be sure we got there with time to spare. Not the case today. All of that I could deal with, but when we arrived at the KLM counter, and I apologized to the attendant staff member that we were late and explained that our cab driver got lost, she responded by chastising us first in Spanish and then in broken English. She made sure to make it clear to us that it was our fault and we should not blame the Argentinian cabdriver. The cabdriver was not actually Argentinian, but that is totally besides the point. I was totally taken aback to be treated so rudely as a greeting at the airline counter. My wife share the same sentiment. Nothing like this has ever happened to us before. Thank God, every single airport personnel and of course KLM staff member on board was incredibly kind and accommodating of our children subsequent to this. It saved what otherwise could've been a terrible experience."
優點： "Flight was quick, professional, friendly."
優點： "Entertainment, cabin crew great."
缺點： "Seat layout may now be standard but is still cramped."
優點： "Excellent crew made this flight very enjoyable. A lot of information during the flight about the route, arrival times and clear explanation of the departure delay. Very friendly and attentive."
缺點： "Only 1 drinks round on a 3h flight."
"Unlike other airlines, did not allow for basic economy flexibility for new COVID spike. Disappointing."
優點： "The crew was awesome. At one point the attendant said the sky didn’t have its morning coffee (because of turbulence) and it was really cute and really funny and just made me laugh through the stress of turbulence."
優點： "Very friendly crew."
優點： "Flight crew were nice"
缺點： "More spacing between people"
缺點： "Passenger that sat next to me occupied part of my seat."
缺點： "complimentary ear plugs for when there are crying children"
優點： "The flight crew was amazing. Super considerate and very fun to talk to/be around especially on my first flight."
缺點： "Honestly, nothing! The entertainment was not necessary for such short flights and were still available. The pretzels were... well... pretzels so no complaint there. Overall great flight"
缺點： "More leg room"
優點： "The crew should have let people off first who had connecting flights."
缺點： "We missed our connection flight.Had to be rerouted to chicago. No flights to Rapid City till noon the next day. Spending night in airport."
缺點： "Too freakin cold."
優點： "The flight actually arrived ahead of schedule!"
缺點： "Stewardess very rude"
優點： "Flight was on time. They fed us two meals."
缺點： "Seats in coach are incredibly cramped, and blankets are comically small. The food was pretty terrible and the vegetarian option not particularly nutritious."
優點： "The crew were great and the flight was quick."
缺點： "The blankets are really thin and so we were cold. They do not offer eye masks anymore. So sad"
優點： "Helpful staff and located us at the front of the plane. Easy checkin and friendly attendants."
缺點： "The in flight sandwich was so so but overall good, Turkey sandwich and pepper mayonnaise, for airline food. They included kettle chips and a brownie which was a nice touch."
優點： "I like the fact that I made it to London alive. The turbulence was so bad and the pilot never came on and reassured us I was shaking and nervous all the way across the ocean"
缺點： "The boarding issue to me is a big problem you should put the conditions of the ticket up front and center for example boarding last when you are on an international flight with bags that need to be put in the overhead is a big problem having to pay for each seed internationally for each leg of the trip made my ticket just as expensive as if I had bought it from a regular company never again will I use your service rip off rip off. Once you buy the ticket then you send clarification letting the passenger know they have no rights I had no right to anything I was wondering if they were going to tell me I had to clean the plane in order to be transported from New York to Spain. A satisfied customer is a repeat customer you got over on me once but never again"
優點： "Was with my husband and the crew was good"
缺點： "Having to pay AGAIN for a seat choice. AND IBWAS MADE TO CHECK MY XARRY-ON BAG ALL THE WAY THRU TO ROME! WHY. WHY couldn't it only be checked to Philadelphia.?. That has taken place on other flights. Should not require checking a carry-on all the way thru on an international flight."
優點： "The movie selection was great!"
優點： "Direct flight Good crew"
缺點： "Delayed flight all day long from 11:58 AM till 8:00 PM, where they blamed it on traffic at RDU airport, weather in Chicago, and finally a maintenance delay for from 2:00 PM till 8 PM before they canceled!"
缺點： "The flight was two hours late leaving which caused me to miss my flight to Prague. The notifications about the delay and next steps for rescheduling the second flight were delayed and sent to the wrong email address."
缺點： "The connecting flight from Raleigh to Philly was cancelled so we missed the flight to Manchester. We booked , through Kayak, with British Air and paid extra for premium economy and the actual carrier, American, doesn’t know how to process a refund and no such seats are available on our rebooked flight 24 hours later so it has been frustrating."
優點： "Crew was extremely helpful on boarding and on flight. Breezed through Passport area. Everyone went our of his/her way to answer our questions and then make suggestions."
優點： "Food was edible, flight left early, arrived early in philadelpia, the customer service helped out it my baggage."
優點： "Super smooth flight - it’s an average commuter flight - no fancy bells and whistles."
缺點： "The legroom sucked. I’m 6’1”, and my knees were up against the seat in front of me."
優點： "The flight was 30 minutes faster than initially scheduled. It was great."
缺點： "The flight left 10 minutes late, but on my positive comments, this was remedied in the end."
缺點： "Comfort is ok."
優點： "But the crew was great!"
缺點： "All of abo e, many delays, no usb plug or refuse to show me, charge for luggage, no headphone."
優點： "New aircraft with good entertainment system. Did not crash."
缺點： "Very tight seat spacing in pitch and width. Screen did not tilt so even with the very minimal backrest recline viewing was not ideal. This was to "punish" me for not buying the various seating upcharges American tag onto the ticket price. It was a low cost ticket on a very convenient transatlantic flight from RDU, "Easyjet" pricing brings "Easyjet" seating. I have flow a lot, 3MM miles on UA alone, and this reminded me why AA did not get much of my business! I will have to revert to the "Continentalised" UA (another sore point!)."
缺點： "Oh Gina, I would have checked my bag if only you had looked up from your phone for a second!"
優點： "Smooth flight with no issues at all"
缺點： "delayed, missed connection, no assistance automatically booked for 24 hrs later connection, no accomodation travelling with infant, had to spend the night (total >12 hrs) at security post, no AA employee available to assist, horrible customer service actually AA does not know if there is such a thing as customer service exist!"
優點： "- Great entertainment system and choices - Timely departure and arrival"
缺點： "- Marginal seat and leg room comfort for a 5'11'', 180lbs passenger"
優點： "Boarding, staff, service, arrival all great"
缺點： "No issues"
優點： "The entertainment was excellent! Flight was top notch! A+++ , very friendly people and nice to talk to!"
缺點： "A hippie beside me opened up his homemade fish and garlic hummus! But excellent on American Airlines end!"
優點： "Short flight times, lovely staff , food and wine ok, not so crowded so more space"
優點： "Everything was great. Comfortable seats & good service."
缺點： "Unfortunately, the flight was delayed because of a "problem with the plane"- we had to wait at the gate for 2.5hrs for the mechanics to work on it."
優點： "Smooth, left on time. About an hour flight."
優點： "Great crew, early boarding and early departure."
缺點： "Not every seat has electrical outlets. very few poorly spaced screens. Food is average. Seats don't reckine very far. I'm told it's worth catching the British Air flight from Philly bc the planes are better with a screen at each seat"
優點： "The flight arrived on time with my luggage, and although I booked through BA, for the first time ever, they managaged to get my special meal request correct."
缺點： "I order a vegetarian meal in the hope I will get something edible. This was the worst airline food I have ever had. The plane was old so the economy class seats were larger than normal. There was, however, no in-seat entertainment. On the upside, I'm glad I didn't fly business class. Compared to the standard set by other airlines, the seats appeared to be from the 80's."
優點： "Slick boarding"
缺點： "No movies on way out."
缺點： "Boarding started almost an hour late but the status never went to delayed (they just said it was on time but kept pushing the boarding time back). Arrived in CLT with only 20 min before the next flight departure."
優點： "We made it home safely"
缺點： "Service and comfort are very poor."
缺點： "Flight attendants barely made eye contact and certainly didn't make us feel welcome in business class."
優點： "Upon leaving Raleigh, N.C. Our plane was carrying a fallen soldier and a marine who accompanied him . They announced this and gave the other passengers the opportunity to walk to an area to watch the very solemn ceremony. It was all done with respect and handled timely. The flight still left as scheduled and arrived on time. Not that this was the most important part. Even if it had caused me to miss my connecting flight, the ceremony for the fallen hero was more important."
缺點： "For an airline that has been around as long as they have, their customer service is lacking signicantly. Communication was lacking to the passengers. As far as helpful, I cannot say they I witnessed anyone being helpful or trying to make a pleasant experience. The flight attendants seemed lacking in knowledge, friendliness, consideration, or empathy."
優點： "Flight left about 30 min late but still landed in philly pretty much only time."
缺點： "I wish there was a way to request to not sit next to someone carrying on a pet."
缺點： "Wifi. Cleaning out back pocket of seat"
優點： "It was on time. The staff was friendly."
缺點： "My seat got changed around after I have chosen my my preferred seat. I was the send all the way to the back last row with my 15 month old she counts sleep because of the bathroom noise. The I was given extra space just to be set back at where I was of some not explain reasons. Safety is the most and people weren’t checked for temperatures people where not making social distances... I believe they have not take mayor precautions for the pandemic they can do better..."
優點： "The gate counter gentleman was fantastic. I was seated at the window and I had lost my compression socks on the flight just a couple days before so I wanted to be able to get up and stand without climbing over a passenger. Since I am over 60 years of age, I asked if there was an opportunity in the very back to have an empty seat next to me. Me did find me one and I TOTALLY appreciated it. I used to have the status to have the better seats and it was hard to lose that...this was wonderful. Thanks for making me feel valued."
缺點： "The communication while we were awaiting the delay due to thunderstorm. We did get 2 updates, but I feel over communication better than under ;)"
優點： "The crew was incredible. The flight was 4 hours late."
優點： "Very nice crew"
優點： "Not much."
缺點： "My baggage got lost. Don’t lose it."
缺點： "Sits not suitable for long distance travel"
優點： "The new premiere plus was pretty nice and roomy with recliner feature and big personal screen. I'll try this again."
缺點： "Overall, flawless"
優點： "I’m thankful for the non-stop route between Raleigh and San Francisco. I think I’m being disrespected by the Econ Plus fee of $92 for what??— 6 more inches of legroom?? There’s no way to make a 6-7 hour flight enjoyable beyond first class, so there you go..."
缺點： "No gluten-free snacks. For some of us, it’s not just a trendy fad but an actual allergy with severe consequences."
缺點： "Plane was delayed due to weather from other places. More than 100 people were missing their connections. Crew was irritated with so many questions and seemed bothered to give out flight info to worried customers."
優點： "Delayed for two hours asked three tunes if I would make my other flight and no attempt to help me just was given a I don’t know response!"
缺點： "That the staff wasn’t willing to help make an informed decision!"
缺點： "Serious delay, deplaned once and arrived 5 hours late with no real reasom."
缺點： "I didnt like customer service at all"
優點： "The flight was nice crew was nice"
缺點： "The fact it took three calls to get chair to the gate my knees and back is not good.. Some places on a flight the airline took one call few min chair was there this was the longest I had to wait and get someone to call and call"
優點： "fast take off and good service."
優點： "Advance boarding for veterans"
缺點： "Multiple delays on departure due to traffic."
缺點： "We had to turn around from the runway to refuel because of rerouting. Added almost 2hours. We only had 1 round of complimentary snacks."
缺點： "I had a basic economy seat. Even though I had seat 7D I was zone 5 to board. Because I was basic I was not permitted to bring a bag. I wasn't able to check in. I had to go to the desk to prove I didnt have a bag to check. When I got on the plane because I was zone 5 there wasnt any space above for my personal item and the staff was rude and unhelpful. Never again."
優點： "Everything ran smoothly and crew was very nice."
優點： "The plane was clean, airy, comfortable, and not overbooked. The flight attendants treated me very well. Boarding was easy and the gate agent was extra pleasant."
缺點： "The flight attendants were downright rude to some of the other passengers, the ticketing agent had a nasty attitude and made for a very poor "first contact" experience with the airline. The front desk agents at the United Club in EWR were aggressively officious with a lot of the guests that day as well. Overall, customer service was very poor, even though the attendant on the flight were quite nice to me and gave me great service."
優點： "Left the gate one minute early, sat on the tarmac for 20 minutes, arrived 10 minutes early."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
缺點： "I was seated right behind first class. While still on the runway and for about the first 15 minutes of flight, There was literally a few frozen water drops, condensation I guess, dripping down on me because it was like a walk-in cooler. I asked for a blanket and the flight attendant said they were for first class only. He did then get me one and said "I had one left." Obviously a lie... but I was grateful for the blanket at that point because I was very cold. Other than that it was a fine flight and check-in was a breeze online."
優點： "Early arrival"
缺點： "Waiting for docking spot."
優點： "We liked the fact that George and Amanda were so very nice helping us when our flight was so late that we might miss our connecting flight. They assisted us getting seats on another carrier."
缺點： "We didn't like that they kept changing the times we might be departing. One minute it's an hour, the next it's 2. No consistency."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
優點： "Plane was on time, crew were friendly, helpful"
缺點： "Plane was very worn, entertainment was very limited, seat was not very comfortable for business class"
缺點： "I checked in in advance of arriving at the airport, and the United personnel still made me use the kiosk, and the sit in a line for 40 minutes to drop my bag! Horrific Service!"
優點： "Thankful for safe landing , staff was fine."
缺點： "Flight was delayed, plan was leaking something that was discovered when we were taxiing from gate. 1hr 10 min delay"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "Friendly service."
優點： "Movies on personal device"
優點： "the handicap assistance was marvelous! Very friendly bunch of people and I didn't have to worry about getting to my gate."
缺點： "internet/movies at a cost. I thought there were free movies, or so it seemed, but I could not figure it out. Would have made more sense for a little instruction for the free movie."
優點： "Not bad overall. I was exhausted at one point and passed out in my chair. I would have missed my flight if the gentleman boarding people hadn't noticed and woke me up to ask if I should be on the flight. I was out so deeply that I hadn't heard any announcements. There wasn't any food on the three flights but a cookie waffle thing and that was all I had during the 13ish hours I was on planes. The staff was super awesome and nice. Space wasn't any different than other planes, but tight on the first flight. I got lucky on the last two."
缺點： "I was starving and literally dehydrated. I was so thirsty."
缺點： "Flight was delayed a few times , learned once i got to the airport flight was delayed .. and delayed 2 more times while on the plane .... They didnt know which way the bags were located ...(baggage claim or at the door way of exit of the plane )"
優點： "I like everything!!everyone was so nice that it makes you feel so welcome and that you're like in home!!!"
優點： "Ifot like tga ser vive"
優點： "Flight was nearly three hours late taking off"
優點： "The way home"
缺點： "The way to NC. Flight attendant rude."
優點： "I had left the hospital a few hours before boarding and had to use a wheel chair. I was assisted onto the plane ad to my seat. The crew helped me when I needed to use the lavatory."
優點： "Fast travel and easy boarding"
缺點： "Seating is uncomfortable and no free WiFi"
優點： "Nice and quiet for an early morning flight. Just wish the tv was free the whole time since it was such a short flight it wasn't worth the $$$"
優點： "i liked that the flight was smooth and departed onetime and arrived a little early."
優點： "Great price and comfortable seating. Also friendly staff"
缺點： "No complaints"
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
優點： "Everything went how it should."
豁免更改費用。 搜尋 羅利出發的彈性機票