Very, wry kind, helpful and polite.
優點： "Crew was very attentive."
缺點： "Got stuck on a domestic seat layout for international flight. Not enough legroom. Plane older."
缺點： "JAL cabin attendants and people from customer center were very professional and nice"
優點： "The crew was definitely amazing. Extremely polite and always have a smile on :-)"
優點： "33" seats"
優點： "The crew was organized and efficient."
缺點： "Entertainment: movie choices were limited."
優點： "The seat was very spacious"
缺點： "More space to put things"
優點： "Easy boarding. Very nice crew."
缺點： "I was unlucky and got the corner rear seat that had no window. Glad it was a short flight!"
缺點： "Air on the plane was stuffy"
優點： "was not able to board and was checked in 4 hours in advance"
優點： "Two choices of meal and friendlier staff. Props to JAL."
優點： "Food was amazing. But Yoshinoya wasn't a good idea, I do not eat beef."
優點： "everything. Flying on JAL was a fantastic experience. I'm not much for flying and was worried about the long flight, but I loved every minute of it. The flight attendance were so sweet and nice, the food was great. I would even go to Japan again just to fly with JAL!!!"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "It was very good no prO lens at all:)"
優點： "The level of care and attention that was given to my comfort during the flight was extraordinary. Also the economy was much better than any economy i've ever come to expect from other airlines."
缺點： "The boarding I didn't know at first where to go to get to the gate. Having to exit and then re-enter the airport was a pain and further complicated my boarding. But that was not JAL's fault and is on SFO."
缺點： "Missed flight due to medical emergency"
優點： "This flight was part of a longer trip - I flew from Hartford, CT, USA on a different airline and connected to Japan Airlines in Chicago. I flew Chicago to Tokyo in JAL and then from Tokyo to Manila again on JAL. The service on first leg was very good and friendly of my JAL flights, food was good, seat was comfortable. Then on my second flight from Tokyo to Manila I was shocked but thrilled that I had been given an upgrade to first class. The whole experience was outstanding! The seat was incredibly comfortable and the food was phenomenal. The only problem, not that you could call it a problem, was that I was so comfortable with my fluffy pillow and fully reclining seat that I couldn’t stay awake to finish my movie! Thank you!"
缺點： "Not applicable"
優點： "Good food and movies. Flight attendants were great."
缺點： "Tight seating and it was hot. No way to control individual airflflow"
優點： "Was fed a meal and snacks/drinks for this connecting 3 hour flight in economy. Hard to sleep in the economy seats, But with a blanket and thick clothes it would be better! Japan Airlines crew extremely nice!"
優點： "The flight attendants were very attentive and polite, seats are some of the most comfortable of any airline I've flown (particularly compared to the US domestics), and entertainment is solid (although the English movie selection was not that large). I would definitely recommend JAL to others."
缺點： "The food was not to my liking (i.e., all Japanese style, but not necessarily types that appeal more to Westerners) but it was palatable."
優點： "The flight from Chicago to Tokyo was delayed, which made me worried that I would miss the connection to Taipei. I was very happy to discover that an airline staff person was waiting for me when I got off the plane, having already changed me to another Taipei flight. She explained things and guided me to the right place. She was able to walk amazingly fast for a woman wearing high heels!"
優點： "I always like to fly JAL because of their excellent customer service. Very comfortable flight, too. Very smooth take-off and landing."
優點： "Flight crew was amazing. Respect for people at a level I haven’t seen on domestic US airlines. Seat configuration of 2-4-2 in economy was great. Food and entertainment was really good. Flight arrived on time with no issues."
缺點： "That the level of service on other airlines isn’t at this level. Don’t go to AA looking for a good example."
優點： "Quick efficient boarding. Smooth flight."
優點： "Longer leg room and clean ambience coupled with very friendly flight attendent makes this trip a wonderful experience"
優點： "Space between the seats."
缺點： "Color of the seats."
優點： "The crackers design beside the meal and different colors of the sleepers."
缺點： "Ear phone is not so comfortable!"
優點： "The staff are very friendly and accommodating. The food is superb. It doesn't seem like we had a long flight because of the great service."
優點： "It was short flight.. I slept good through."
優點： "I like the food best.."
缺點： "Hope there will be more tracks from arashi."
優點： "Met a very nice Taiwanese sitting next to me. We spoke the entire trip."
優點： "Business class seat was good."
缺點： "Temperature was kept too hot to sleep comfortably. Service a little slow. It took almost 3 hours to finish the first meal."
優點： "The small plane from Toronto to Chicago was operated by American Eagle. The airplane is a small. I do not have leg room, but overall it was a decent flight."
缺點： "Small airplane"
優點： "All fright attendant are so nice and polite, also pretty. The meals are great and they served nice ice cream for dessert, the good quality ones! The bathroom was always clean, they keep it up so well. there was even toothbrushes and paper cup! I really enjoyed it even though I was in economy."
缺點： "only limited number of movie."
優點： "Once again the service from the flight attendants was perfect."
優點： "The Japanese know how to service their customers, five stars all the way. The food and drinks (beer) helped too"
缺點： "The video monitor for viewing movies was dated."
優點： "Airplane is well kept. Snacks are available near the beverage area."
優點： "Always on time"
缺點： "No clue when it's boarding time and no announcement"
優點： "Asian vegetarian meal"
缺點： "limited rest room facilities"
優點： "JAL 787 Coach Product is better than AA Coach 777 product. Wider Coach seats. 787 aircraft is more comfortable overall (less noisy, higher humidity, higher pressure) resulting in a better experience after my travel."
缺點： "Meals are not fantastic; they never seem to be in coach. Much of the entertainment seemed similar to what was on the same aircraft when I traveled three months earlier."
優點： "Plenty of leg room, which as a tall person I truly appreciate. They give you slippers, blanket, pillow on every (international?) flight. I flew Korea to Japan and Japan to Hawaii. Got free meals on all flights, even my short two hr flight between Korea and Japan. Free booze too! Super nice check in agent as well."
優點： "Economy seats were extremely comfortable and roomy. What a difference that makes."
缺點： "Movies available tended to be either action/terror/suspense, or old movies. Very few real dramas."
缺點： "My seat was not comfortable and it was uncomfortably warm."
優點： "Always on time!"
缺點： "Everything is perfect."
優點： "The good: The food was tasty given we were on an airplane. Better entertainment selection than my AA flight to Japan. I prefer the 3-3-3 seat layout to the 2-5-2 because even though I had a middle seat there was only one person to get past in either direction."
缺點： "The bad: The plane was warm. I understand some people get cold, but since blankets are provided I would much prefer a colder plan than a warmer one. The warmth made it hard to sleep, which is a big problem on an overnight flight. JAL does not provide individual air vents to passengers seated where I was. I understand the reason for this, but I wish there was some way to get more comfortable. The seats were standard airline economy seats, roomy enough and with enough legroom for my sub-6-foot frame, but not the most comfortable."
Rude staff in business class on the flight from Istanbul to Islamabad. (Flight TK0710). Great/lovely staff in business class from Chicago to Istanbul (TK006)
MY FLIGHT FROM ABU DHABI TO ISTAMBUL WAS DELAYED, WHICH MAKE ME LOOSE MY FLIGHT ESTAMBUL CHICAGO, WHICH MAKE MAKE LOOSE MY FLIGHT CHICAGO MEXICO, CONTACT YOUR GUEST SERVICE AND DIDNE HEL ME OUT EVENTUALLY AFTER MORE THAN 36 HOURS OF TRAVELLING HAD TO BOOK A HOTEL NIGHT NEAR O HARE AIRPORT AND A NEW TICKET, SUDDENLY AT 12 PM ON MARCH 8 SOMEONE FROM YOU COMPANY CONTACTED ME SAYING THEY WILL HELP ME OUT BUT SINCE I HAD MOVE ON THROUGH MY OWN MEAN THE GUARANTEE DOESNT APPLY AND WONT RE IMBURSE FROM YOUR!! MISTAKE INCREDIBBLE TERRIBLE GUEST SERVICE
優點： "Everything was excellent even the landing was as smooth as butter"
缺點： "A free upgrade to a business class seat :("
優點： "Everything was comfortable and the crew were lovely."
優點： "Can't really remember."
缺點： "Flight time respect. Earlier flights. Charging system for phone or comuperr and if there was internet availability in flight."
優點： "Crew amazing, seats were comfortable."
優點： "Food was really good, staff was helpful and friendly and there was more legroom that I've often experienced. Also - flight was NOT packed - there was actually an empty mid-row seat!"
缺點： "The transfer in Istambul was very tight on the way back I literally had to run to get to the flight"
優點： "-Flight staff -Flight entertainment"
缺點： "-Last hour gate change -Parking lot instead of gate (both in Wien and Istanbul) -The answer of counter person about the crowdness"
缺點： "Same problem as the first segment (see above)"
缺點： "The food service movies the crew"
優點： "Food was great."
缺點： "Long waits, poor communication, either too warm or too cold"
優點： "Everything is just done way better than all the other airlines flying to Europe from America !!!"
優點： "The check in process was good. The agent was very helpful and pleasant. The food was actually just as good as the Delta flight from Minneapolis to Amsterdam."
缺點： "Older equipment. A little bit tight. But not too bad."
優點： "Not much to say"
缺點： "The unfriendly and unhelpful flight attendants, the airport staff. the long distance. rude and disrespectful staff."
優點： "A much nicer 777 on this leg."
缺點： "The lounge at IST is overcrowded and lacks sufficient showering facilities. There was leftover food everywhere that the overworked staff tried, in vain, to keep up with."
優點： "The actually flight was great- food and crew were very good and professional."
缺點： "Turkish airlines in Istanbul this last trip was the most disorganized and rudest I've yet to experience. They were incredibly disorganized and unhelpful. It was 5am with hoards of people waiting just to go through a tiny security because they closed the entrance for international transfers. No lines and direction whatsoever. It took two hours just to go through simple sercurity. My flight gate, number, and info to Boston was not even posted on the departure screen so I almost missed my flight- I had to go multiple times across the airport to find anyone to ask. The employees were rude and unhelpful. They did not assist or direct anyone or any of the chaos and they were slow and lacked any understanding to people whose flight was ten minutes till take off. Really unimpressed and highly considering avoiding taking them again to the Middle East in the future."
優點： "liked the staff, and the plane was nice"
缺點： "boarding was a little chaotic, and the plane was so hot. was sitting on tarmac for 40 minutes and it was unbearably hot!"
優點： "Great experience for my first international flight."
缺點： "No miles. No notification either. Seems very arbitrary"
優點： "Great service and polite staff."
缺點： "Didn't make any announcements as the time was getting closer to board. Passengers had to hover around counter and strain to hear. It all worked out well, though!"
缺點： "Trying to reclaim our laptops at the end of the trip was a nightmare. They confiscated all electronic devices larger than a cellphone due to new Trump regulations (not their fault). Fine. But they were so disorganized about the process. When trying to reclaim the devices after the flight utter chaos ensued. That was their fault. Passengers were on the verge of violence and it could have been avoided by simply being more organized."
優點： "Great service on and off board. Great and very comfortable airplane."
優點： "The entertainment"
缺點： "every other thing 1 the host ladies are not pilot and were in my back long before the pilot speak of it like closing the TV or the seats"
優點： "It was spacious for being Economy."
缺點： "Flight crew that was assisting on my side was awful. Completely disrespectful and not willing to help or listen. Not to mention, special meal was requested online months in advance yet they didn't have any vegetarian meal left and I was left with eating break and fruit."
優點： "Very friendly airline, on time always, good in-flight entertainment¿"
缺點： "The fact that the flight was cancelled and I wasn't notified"
優點： "The food was decent, as well as the movie selection."
缺點： "The crew were incredibly rude, it was badly organised, there we delays on our flights, the boarding process was a nightmare. After booking both mine and my boyfriend's tickets we were later warned that there will be an 8 hour lay over instead of the expected 3 hour (as booked). I will try my very best to avoid Turkish Airlines in the future. After taking many long haul flights in my life, I can safely say that this was my worst and most disorganised travel."
缺點： "to hot, very hot!!! ו suffered too much"
優點： "I liked the aircraft and how clean it was. Service was excelllent as eelll as the crew"
缺點： "Nothing. Just wish the flight wasn't 13 hours"
優點： "Comfort of the flight"
缺點： "The long layover in Istanbul"
優點： "Crew was very attentive and respectful"
缺點： "I asked to be upgraded to the first class since I wasn't feeling well. There were many vacant seats and I was willing to pay the difference but I did not given any response other than they couldn't do it while boarding."
缺點： "time was to long between planes"
優點： "Aside from the crew and their patience, nothing"
缺點： "Everything aside from the crew"
優點： "Lots do watch/do on the console. Smooth flight. Responsive staff when available."
缺點： "Perhaps because of Istanbul security measures, but all water removed before boarding plane, with no chance to get more. Stewards couldn't give out bottles of water, only those little cups from time to time. They could bring more of those little cups when you called for them, but not during turbulence. So having no access to water was not great (or planned out on their part). Also, no random sweeps of the aisle by the stewardess from time to time, to check on comfort. My seat kept being pushed by passenger behind me. Flight into Istanbul two weeks prior was great all around. This knee was filled with too many negative moments."
優點： "Leg room and TV selection was excellent"
優點： "Plane was clean. Good food, nice details. Nice variety of entertainment."
缺點： "Entertainment system stopped working with about 2.5 hours left in flight."
優點： "The age of the plane and the crew."
缺點： "Pre boarding took longer than what it should be"
優點： "Nice onboard entertainment system"
缺點： "Extremely rude flight attendants. Did not care at all for customer service. Do not expect western standard service ! Service is 3rd world."
缺點： "Personal space and leg room were both incredibly small and tight. And the food was not fresh or really edible. Plus the air quality and temperature were poor and stuffy."
缺點： "Aggressive staff, terrible food"
缺點： "Service call for crew took longer than usual...."
缺點： "Crew member wanted me to move my seat up so the passenger behind me can have more room. The person in front of me had his chair pushed all the way back, what the hell was the crew member thinking? I still did not move my chair and argued with the female crew. Crew members do not treat everyone equally. I asked for functioning pair of headphones and water, crew members never brought them to me. Responded by saying yes, BUT never brought it to me. I noticed crew members treated children and Turkish passengers first. I'm Chinese and flew Turkish airline- I felt the discrimination. Never traveling with Turkish airlines AGAIN."
缺點： "Did not have as the flight to istanbul was cancelled and moved to alitalia"
優點： "I liked everything, from check in to the end of my trip!"
缺點： "Nothing to dislike!"
優點： "Care and attention the flight attendance showed."
優點： "The food and staff were terrific"
缺點： "It was more cramped than other long haul flights, and the temperature changed from hot to cold throughout the flight with no working air"
缺點： "Flight was broken we had to get off. I had to book a hotel room was so tired"
缺點： "Try not to loose my luggage next time full of my family’s Christmas gifts. It was a short flight and a giant Leopard print bag. Crew was rude, didn’t wake me to let me sit up. She just shoved my seat forward"
缺點： "complimentary ear plugs for when there are crying children"
缺點： "We are stranded in Miami due to another passengers medical needs. That delay caused us to miss our Connecting flight. We are now unable to get to Belize until Friday and the best they will offer is a coupon for like $30 off a crappy hotel. Next time I’ll lsy more for delta’s far superior service"
優點： "Flight was on time. They fed us two meals."
缺點： "Seats in coach are incredibly cramped, and blankets are comically small. The food was pretty terrible and the vegetarian option not particularly nutritious."
優點： "The crew were great and the flight was quick."
缺點： "The blankets are really thin and so we were cold. They do not offer eye masks anymore. So sad"
優點： "Crew was kind & friendly. They found my wife and I empty seats where we could stretch out. Food was great too. No complaints."
優點： "Boarding, entertainment"
缺點： "Arm rests were immobile, meaning could not take advantage of empty seat next to me."
優點： "Not a full flight"
缺點： "Not unhappy"
優點： "I like the fact that I made it to London alive. The turbulence was so bad and the pilot never came on and reassured us I was shaking and nervous all the way across the ocean"
缺點： "The boarding issue to me is a big problem you should put the conditions of the ticket up front and center for example boarding last when you are on an international flight with bags that need to be put in the overhead is a big problem having to pay for each seed internationally for each leg of the trip made my ticket just as expensive as if I had bought it from a regular company never again will I use your service rip off rip off. Once you buy the ticket then you send clarification letting the passenger know they have no rights I had no right to anything I was wondering if they were going to tell me I had to clean the plane in order to be transported from New York to Spain. A satisfied customer is a repeat customer you got over on me once but never again"
優點： "I would like that the seats were not so small I got 2 people with overweight and I was very uncomfortable the trip"
缺點： "in all the flight you did not have internet WiFi"
優點： "The movie selection was great!"
優點： "We were delayed, but still arrived almost on time at our destination"
缺點： "Delay due to weather."
缺點： "I paid $10 for the WiFi service and it wouldn’t connect at all. I had a short flight so i never got to send my emails off. American Airlines should refund me my $10."
缺點： "Seats were too narrow and distance between sets is too small"
優點： "Direct flight Good crew"
缺點： "One bathroom for whole plane for 5.5 hr flight. Enough said."
優點： "Both flights were amazing!"
優點： "On time, smooth flight. Service was meh."
缺點： "A USB port would be nice!!!"
缺點： "Delayed flight all day long from 11:58 AM till 8:00 PM, where they blamed it on traffic at RDU airport, weather in Chicago, and finally a maintenance delay for from 2:00 PM till 8 PM before they canceled!"
優點： "Great entertainment. Ok food and drinks. Newer777."
缺點： "Long flights are pure torture in these small seats."
缺點： "Delays and more delays"
優點： "Food was edible, flight left early, arrived early in philadelpia, the customer service helped out it my baggage."
優點： "The flight was 30 minutes faster than initially scheduled. It was great."
缺點： "The flight left 10 minutes late, but on my positive comments, this was remedied in the end."
優點： "Economy class seats better than UA."
缺點： "Economy class seats always have room for improvement."
優點： "Not over crowded and friendly crew."
優點： "But the crew was great!"
優點： "New aircraft with good entertainment system. Did not crash."
缺點： "Very tight seat spacing in pitch and width. Screen did not tilt so even with the very minimal backrest recline viewing was not ideal. This was to "punish" me for not buying the various seating upcharges American tag onto the ticket price. It was a low cost ticket on a very convenient transatlantic flight from RDU, "Easyjet" pricing brings "Easyjet" seating. I have flow a lot, 3MM miles on UA alone, and this reminded me why AA did not get much of my business! I will have to revert to the "Continentalised" UA (another sore point!)."
優點： "Smooth flight with no issues at all"
優點： "Comfy/roomy seats, friendly staff, female pilot!!"
缺點： "It was freezing and blankets were not available. It is typically cold on flights but this felt like sitting in a freezer. That is the o not reason I gave 4 stars and a 3 star for comfort"
優點： "Pleasant crew; clean and generally comfortable"
缺點： "Check in / baggage drop : long wait ; rather unhelpful personnel at counter."
優點： "Being able to board early due to husband's disability."
缺點： "Only being provided a warm cup of water. Paid extra $$ for seating with no other liberties provided."
缺點： "Flights out of RDU to Philly were late. AA will not let you get on another flight going to the same destination if your checked luggage has been committed to particular flight beforehand. You have to fly with your luggage."
優點： "On time"
缺點： "Very cold on board"
優點： "Boarding, staff, service, arrival all great"
缺點： "No issues"
優點： "BA personnel were nice on phone, but couldn't help me check in when online systems were confused by BA/AA booking. I had to check in at the AA desk at RDU. Fortunately I already had a seat assignment and allowed plenty of time."
缺點： "Difficulty checking in online."
優點： "Previous flight was awful but this flight was good. Everything was new and felt like first class."
缺點： "Remodeling old plans if not getting new ones"
優點： "The entertainment was excellent! Flight was top notch! A+++ , very friendly people and nice to talk to!"
缺點： "A hippie beside me opened up his homemade fish and garlic hummus! But excellent on American Airlines end!"
優點： "Slick boarding"
缺點： "No movies on way out."
優點： "The aircraft was not well maintained, middle holds were small and could not accommodate a normal hand bag. A side hold had to be taped to close it."
優點： "On time. Helpful at check-in and friendly staff on board."
優點： "Worst customer service I have ever experience"
缺點： "They canceled my flight to Florida due to hurricane then refused to refund my return flight ticket. How can I fly back if I never made it there. Bunch of thiefs kept my money and they never got me to my destination."
優點： "Flight left about 30 min late but still landed in philly pretty much only time."
缺點： "I wish there was a way to request to not sit next to someone carrying on a pet."
缺點： "We could not check in online because we refused to pay for seats that I felt that already purchased or was entitled to one so I bought a ticket. When we got to the airport and checked in they did not put me and my traveling partner together meaning they didn't see them together not to mention. Our flight was delayed and we only have 4 minutes to get from gate a to gate. We got to the gate collected our boarding passes found out we were seated at the very very very back of the plane right next to the restrooms.........NICE"
優點： "Gate agent super helpful and nice. Flight attendant gave me two coffees, which was was needed."
There was a 1 hour delay on the return flight but it was caused by ATC restrictions in Montreal. One of 2 runways was under repair.
I really liked the mask policy from boarding forward. Liz, the head pursor on AC8839 was extremely helpful. Went above and beyond. Giving her really big props.
The aircraft was extremely small and a lot of people couldn’t put their luggage in the luggage bins. The crew members barely helped and were doing their jobs so quickly to get things going instead of making sure if clients were pleased as well. The business class section all empty but all the others stayed in economy class all clumped up together.
It never happened. We missed the connection by 15 minutes after a 3 hour delay for lack of staffing. Toronto staff got us rebooked quickly with an additional layover. But then my bag was lost in Toronto
優點： "I managed to get a comfortable seating"
優點： "Comfortable and clean flight"
優點： "Super comfortable business class seats"
優點： "Everything was great. From food to entertainment was great."
缺點： "Didn't take this flight because it was late and would have caused me to miss my connection. I got rebooked on a different flight that delayed me 10+ hours."
優點： "Crew is very friendly and helpful. Leg space is bigger than other flights."
缺點： "Food is not as good as before. I could smell the restroom from my seat (41H). Hopefully Air Canada flights can depart and arrive on time."
優點： "Flight nearly on time. Good legroom."
缺點： "Food was so-so. Don’t like having to pay for a drink on an international flight costing $1000."
優點： "They did feed us and provided cover and small pillow"
缺點： "every thing including service is minimum."
缺點： "Steward. & meals"
優點： "Seats were comfortable. Food was OK."
缺點： "The flight got cancelled way in advance and nobody neither airlines nor webjet.com informed us about it. Also, nobody could replace our tickets for the next day either. So our flight didn't happen and we had to drive to Washington DC to find a flight from there. So we will never buy any tickets from Kayak or Webjet.com! Extremely poor service"
優點： "the best ever the asian male steward was excellent he made my 12 year old girl happy and special by treating her with efficient service when she ordered food and kind words"
缺點： "It was hard to sleep I wish the chairs were more comfortable"
優點： "The hospitality was amazing!!!"
缺點： "Flight was delayed for 3 and half hours."
缺點： "Didn't board as I missed the connection."
缺點： "No vegetarian options"
優點： "Great timing of flights to arrive in afternoon. Also liked flying on the 787. Service was great as there was always someone checking to see that you were comfortable."
缺點： "We were delayed over an hour in total"
優點： "Food, service, seat (Business class), aircraft"
缺點： "No internet connection"
優點： "Great fare. Prompt and friendly customer service on the phone."
缺點： "My flight was cancelled and rebooked for the following day with the same itinerary, which would have defeated the purpose of going on my trip (a wedding). I called and Air Canada put me on a same day flight on Delta. That flip was delayed, and I would have missed my connection. Finally, I was rebooked again, but didn't get in until several hours later than I would have gotten in."
缺點： "Sat on tarmac for over an hour prior to takeoff due to "refuelling difficulties - plane fault. No coffee on a 6 am flight!!! No offer of water, snack whilst waiting on plane."
優點： "Cordial service."
缺點： "Seemed understaffed to serve customers quickly on a short flight"
優點： "The young kids really enjoyed the multi-player video games that were offered on the plane. The windows were really cool too! The amount of light/color coming from the windows were adjustable with the press of a button. It was the first flight for the younger kids, and they loved it!"
優點： "Nice to see some older flight crew members."
缺點： "First meal was frozen. Bread, veggies and brownie cake were frozen while the chicken and rice wasn't appetizing. Flight crew should be more aware of the first row seats when pushing their food carts down and now bumping into passengers tvset."
優點： "There was good food and entertainment"
缺點： "I'd like better vegetarian options for food though"
缺點： "That there was no meal included. Only ordering extra through the cafe catalog"
缺點： "I don't have any complain about the flight. It was average or a little above average. I just couldn't sleep well probably because the head rest is too high or what. But I'm 5 feet 7. The pillow can be improved as well (firmer)."
優點： "Great trip very easy very quick! Seats where comfy I had a good flight"
優點： "Difficult to find employees in the Toronto airport. Security needed to help me locate someone after my plane was delayed causing me to miss my connection. On the way back had a delay again lucky if was my final leg."
優點： "Son enjoyed seeing Niagara Falls from the air"
優點： "We got to Toronto"
缺點： "Those seats are tight. Also, the crew at the Toronto airport seemed to get mixed up a bit showing us where the transfer queue was."
優點： "Does not alert passengers they need an ETA before checking in. Waste of time"
優點： "My company on the plane was lovely: an older Peruvian woman sharing her experiences in the country."
缺點： "The plane took off 40 minutes late because we were waiting on folks: Can this be a normal standard?! The food was difficult to stomach. But worst of all, the attendants were not kind or particularly helpful. They seemed hurried. At one point when offering drinks down the aisles, the 2 attendants even commented that they were going to beat the other cart down the aisle this time. Furthermore, there was a blind man near us across the aisle. I couldn't see much of what was going on, but the woman next to me seemed rather distraught that so little help was offered to him. When food was served, he couldn't find his cutlery and ate with his hands. When he needed to use the bathroom, he pressed the button for assistance but no one came. Others stepped in to help. When asked if someone would help the man at the gate, an attendant rather condescendingly answered that of course, every handicapped guest will be assisted through the airport. The flight primarily consisted of Peruvians. I can only hope this poor service was a reflection of all of Air Canada, and not what the people of Peru receive regularly. It was as if the attendants were trying to discipline. There were no niceties. Perhaps the language barrier was too much."
缺點： "it was an old plane, the bathrooms were without water. No individual screen. Flight was delayed, I lost my connection flight. They gave one three hours later."
缺點： "Missed connecting flight due to late take off from Paris and long wait at customs in Montreal."
優點： "For a long-distance air trip in economy class, it was a generally satisfactory experience."
缺點： "The flight attendants were less than pleasant."
優點： "Same as anove"
優點： "Like? Not really."
缺點： "I asked a flight attendant for help to put my hand luggage over head, but she advised me me next time to bring lighter bag and walked away!!! Nice! The bag was 4,5 kg! A gentleman from next seat kindly helped me without asking."
優點： "Great service good food and drinks love it!"
缺點： "There was a baby kept crying the whole trip but I know that's something you can't help. Hahaha but everything else was good"
缺點： "The customer rep at the gate checked my bag but didn't attach my name to it, so they lost my bag. Flight attendants did not want to serve any coffee for some reason. Flight from TO to Hfx delayed twice; once d/t no plane available, then the ground crew left so no one to close the plane door from the outside. Had a maintenance issue so sat on the tarmac for way too long. My bag was found & I was told I would receive it the next morning.... NOT!!!"
優點： "i didn't like anything about this flight"
缺點： "The flight was over an hour delayed and everything else since boarding was a mess. It was hard for the fly hostess to keep her calm and we knew she was stressed, as much as many passengers who lost their connection or who had really tied ones. I noticed also that it wasn't the only flight delayed so I am not sure if this is usual with Air Canada."
優點： "Flying out RDU, it was delayed for 3+ hours without any reason. Took close to an hour to change flights at RDU with a very grumpy agent. I was told that I could delay a day and fly the same route the next day, or fly to Toronto, stay there a night paid by Air Canada. Was advised to stay at Toronto since the flight from RDU to Toronto delay excessively with high frequency (and it was delayed 6+ hour the next day). Flied to Toronto, was shuffled through different lines without getting anything. At 10:40PM, after arrived 1 hour 40+ minutes, sent to a line with more than 100 people in front of me..... :-( It's a horrible experience!!!!!!!!!"
優點： "A wonderful agent named Danyelle Mariner in Raleigh did an excellent job finding us an alternative flight when she saw that we would not make our connecting flight in Toronto. Thanks"
缺點： "There seems to be a problem with the Toronto flights in the afternoon. If they are all being rescheduled change the plan."
優點： "I liked the fact that it was a non-stop flight."
缺點： "There were so many things I didn't like. First of all, the departure time was delayed by 30 minutes. Not cool. Secondly, the plane itself felt very small and old. It was very cold inside the plane which made the ride very uncomfortable. Thirdly, there was absolutely no in-flight entertainment on this flight, making it a very boring experience. I would not recommend this kind of air travel!"
缺點： "Sits not suitable for long distance travel"
缺點： "Hate that you have to pay for a carry on in Basic Economy."
缺點： "The breakfast could have been more substantial than just a muffin. But everything else was very good!"
缺點： "Missed connecting flight from Copenhagen to Geneva since flight from Newark left over an hour late.. They booked me on a flight to Zurich and then to Geneva. Had a connection to France booked separately that I had to move."
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
優點： "Flight left on time and arrived almost 30 minutes early."
缺點： "The general shrinking size of airplane seats is ridiculous. And one of the restrooms was not locking properly."
優點： "Thankful for infight entertainment and wifi"
缺點： "United flight attendants (not former continental) really need attitude overhauls. Customer Service is your job, stop acting as though assisting passengers is an inconvenience to you."
缺點： "Pretty much everything I hated, starting from the time they charged me extra 100 bucks for second luggage which was mentioned as free both by kayak and Lufthansa to me, major breach of customer trust. Apart from that the crew was in general rude, didn't find the experience anywhere close to comfort"
優點： "The flight was nice crew was nice"
缺點： "The fact it took three calls to get chair to the gate my knees and back is not good.. Some places on a flight the airline took one call few min chair was there this was the longest I had to wait and get someone to call and call"
缺點： "Poor food for the price"
優點： "I slept most of the way"
缺點： "They were out of the crackers & cheese snack"
優點： "Advance boarding for veterans"
缺點： "Multiple delays on departure due to traffic."
優點： "Everything ran smoothly and crew was very nice."
優點： "The plane was clean, airy, comfortable, and not overbooked. The flight attendants treated me very well. Boarding was easy and the gate agent was extra pleasant."
缺點： "The flight attendants were downright rude to some of the other passengers, the ticketing agent had a nasty attitude and made for a very poor "first contact" experience with the airline. The front desk agents at the United Club in EWR were aggressively officious with a lot of the guests that day as well. Overall, customer service was very poor, even though the attendant on the flight were quite nice to me and gave me great service."
缺點： "You have taken the enjoyment of flying first class to a whole new low with the new seats they have designed and put in. The lack a privacy from the cabin as well as the design in how the seat is set, comfort and utility of the seat - my tray table didn't even function. It was an expensive 4 hour flight that was not comfortable ..."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
缺點： "Flight was cancelled, customer service was useless."
缺點： "I was seated right behind first class. While still on the runway and for about the first 15 minutes of flight, There was literally a few frozen water drops, condensation I guess, dripping down on me because it was like a walk-in cooler. I asked for a blanket and the flight attendant said they were for first class only. He did then get me one and said "I had one left." Obviously a lie... but I was grateful for the blanket at that point because I was very cold. Other than that it was a fine flight and check-in was a breeze online."
優點： "Early arrival"
缺點： "Waiting for docking spot."
優點： "Staff seemed efficient"
缺點： "Uncomfortable seats, long delay (due to weather)"
優點： "It was spacious"
缺點： "When the captain talks on the radio it is super loud and when the flight attendant talked you could not hear what they were saying"
優點： "Plane was on time, crew were friendly, helpful"
缺點： "Plane was very worn, entertainment was very limited, seat was not very comfortable for business class"
優點： "Comfortable seats"
缺點： "Had to wait and check in at the counter rather than the kiosk due to having an economy ticket and they had to make sure I only had a personal item"
缺點： "I checked in in advance of arriving at the airport, and the United personnel still made me use the kiosk, and the sit in a line for 40 minutes to drop my bag! Horrific Service!"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
缺點： "We were 3 hrs delayed getting out of RDU because a 'test button' wasn't working. Missed my original connecting flight and the two connecting flights they had me on standby for. got to ohare, the united customer 'service' rep said "there are no more flights to Madison today - I don't even have to look. If you want to get there today, you need to go get on the bus". They didn't even offer to pay for the bus ticket ! Just rude and no customer 'service' at all !"
缺點： "My flight last week they had us board and then de plane do to plane maintenance after I traveled litterly all day it added an extra hour. Then this flight Washington connection to Detroit from raleigh the pilot never showed up and extra hour went by, we got a new pilots but, then leading to faulty paperwork that took another hour and thirty minutes after boarding the plan to get sorted. When we got that sorted they then proceeded to tell us that the flight atendent had to leave and we had to wait another 20 min for another atendent to arrive before finally making our way to Detroit. They said to file a complaint and we would be compensated for our wait. Not sure if this is the right spot but I'm giving it a go. Thank you Keith Www.keithschmidt.com"
優點： "Movies on personal device"
優點： "On time. Service was good"
缺點： "Flight was delayed a few times , learned once i got to the airport flight was delayed .. and delayed 2 more times while on the plane .... They didnt know which way the bags were located ...(baggage claim or at the door way of exit of the plane )"
優點： "Flight was nearly three hours late taking off"
優點： "The way home"
缺點： "The way to NC. Flight attendant rude."
優點： "It was great"
缺點： "We had to sit and wait for a while because nobody picked up the captain and co-pilot at their hotel. There was no AC in Raleigh while we were waiting, so the plane got pretty hot. The captain said "they should've known this plane has no AC and hooked up the external power, and I apologize". It wasn't great."
缺點： "Pilot landed us very hard in good weather."
缺點： "Flight cancelled. No accommodations provided"
優點： "fast boarding & exiting the aircraft."
缺點： "restroom smelled."
優點： "Great price and comfortable seating. Also friendly staff"
缺點： "No complaints"
優點： "Now that you asked - the seats were pretty comfortable."
缺點： "The snack was adequate but I don't think very healthy. I didn't eat it on the second flight. Not sure what - the plane - wind patterns - pilot - but it was a pretty rocky flight from RDU to DEN. You should give NA as an option cause I didn't use the entertainment"
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
優點： "Everything went how it should."
優點： "friendly crew. speedy, reliable flight"
缺點： "insufficient overhead storage. could not accommodate the one carry-on and one personal item room for all passengers."
優點： "The free programming on your personal device"
缺點： "Drink (Alcohol) options could be better"
優點： "No surprises."
缺點： "Small seats"