boarding by bus(riding about 10 mins)
缺點： "Never seen a group of staff who are so dedicated, service oriented, disciplined .... to attend to every need of the passengers. A special thanks and salute for working under the shadow of the Coronavirus epidemic"
優點： "Super friendly and accommodating flight attendants. Nice touch with free snacks onboard."
缺點： "Seats get very uncomfortable over time. More leg room."
優點： "I like ailes center seat it's easy to get in or out."
缺點： "Should have the option for reserved the seat not only priority travelers ."
優點： "Crew needs to not assume that Asian passengers are Korean as i was being converse in Korean throughout the flight."
優點： "For economy class it has been the best experience, mainly because seats were a little more roomy than other airlines I’ve flown with."
缺點： "Entertainment was not so great, small selection of movies."
優點： "Great service"
缺點： "Hope I can change seat when I check in even though I choose to enter other skyteam number than sky pass."
優點： "The staff was extremely helpful, including bumping up our seats to the front of the plane."
缺點： "The plane was old and cramped. I was dying in there."
優點： "Flight staff/crew were the best. And them planes top notch condition and amenities."
缺點： "Anytime I looked to get help from there non-fight staff (customer service, reservation personnel,etc.) I found them rude, short and unhelpful."
優點： "The crew was great. The technology is great. I enjoyed the movies."
缺點： "I wish I had more water."
優點： "good service"
缺點： "Seats a little cramped"
缺點： "Good that have a night in the hotel to stretch and a good night sleep and a proper meal, and are all included within the ticket."
優點： "Had a smooth flight"
優點： "Flight attendants were very nice and leg room space was more than other flights"
優點： "The food was very delicious on this trip. I had the seafood dish. Very tasty."
缺點： "The movie selection wasn't that good. I was hoping to see the latest Star Wars movie."
優點： "Seats reasonably comfortable, service decent"
缺點： "3 of my 4 flight legs were considerably delayed, my luggage not making the connection for one of them. A friend also flying Korean also had delays making me think they are unreliable and extremely disorganized. I don't know what they'll do when they're really busy for the Olympics. Entertainment OK but ANA has much more."
優點： "Leg room Food Flight attendants. They were attentive."
缺點： "There wad a7 hour delay in Korea and the staff at the airport were not helpful. I asked them if I was in the right place for my connecting flight and all they said was come back in 1 hour. I came back 1 hour later and asked if I'm still in the right place sand when my flight would be boarding. They again said come back in 1 hour. This went on for 7 hours and they never made Amy announcements to inform anyone of when the flights would finally board."
優點： "Terrible waiting without food and drink even you have Money to buy. You could Not buy any which call meal or water easy. We had delayed 3 times without helping from Korea air."
優點： "Really loved the KAL transit lounge area of the airport. Took a four hour nap in the nap area on arrival. Then was able to shower and clean up. All provided free. Great Airport."
優點： "Great service"
缺點： "Wish I could have sat further in the front"
優點： "Quick service especially picking up the completed meals Very helpful with transit"
缺點： "All good"
優點： "I was recently on flight CI054 from Auckland to Taipei, with a short layover in Brisbane (my final destination was Incheon, South Korea. Due to fog in Brisbane, the flight was diverted to Gold Coast. After arriving in Gold Coast we had to take a bus to Brisbane. It's kind of a long story, but basically I will say it was handled well for the most part my China airlines. Certainly, fog was not there fault and they did everything they could to accommodate passengers, including putting us up in two very nice hotels."
缺點： "The one complaint I have is when disembarking the plane in Gold Coast, there was no China Airlines personnel to be found anywhere. Nobody on the plane knew what we were doing - who was supposed to get on the bus and who was supposed to stay. The Australian immigration authorities and Gold Coast airport staff took control, but again, China Airlines staff had completely disappeared. Nobody was there to tell us whether we should collect our luggage, how to get an appropriate visa to enter Australia, where to go to get on the bus (or even if we SHOULD get on the bus). I was really frustrated at the point, but other than that, I would say they handled it quite well"
優點： "food selection & crew courtesy"
優點： "Everything (the comfort, the crew, etc.) was first rate and the flight was on-time. You cannot ask for more. One tip---check in on line and you can afford the lines at the counter."
缺點： "No complaints."
缺點： "The layover either too fast, less than 1 hour, or too long, 12 hours, to go to Cambodia."
優點： "Most people sleep as this is a connection from other long flights."
優點： "All of the people from Korean Air that I spoke with were very considerate and helpful."
缺點： "No legitimate complaints."
優點： "upgrade the food quality"
優點： "Ground staff at JFK did a great job changing my seat assignment - that was really appreciated."
優點： "Service and Food was great. The hygiene was good."
缺點： "The audio on inflight wasnt working on leg 2 of the journey i.e. from Seoul to SFO"
優點： "Staff are first class....efficient, polite...anxious to please. very well organized flight."
優點： "The staff members were really nice and it was an enjoyable flight."
缺點： "The food. The noodles were over cooked, but the rest of the meal was good."
優點： "I think the professionalism and care of the crew is outstanding. I am always pleased by the conduct of the crew with the passengers. It is the main reason that I always fly Korean Air."
缺點： "This flight is almost always late. Sometimes it is only by 20 minutes and at other times it is one or two hours late. I have been using this particular flight for years and I would love to see them fix their scheduling problem."
優點： "We were thrilled to be upgraded to business class for this long flight. Korean Air does it up proper., and I managed 5 hours of sleep en route. The food and cabin crew were excellent. It was tough to return to the economy class for our onward flight."
缺點： "special meals especially Hindu meals non vegetarian"
優點： "I have flown with many airlines and Korean Air is by far the best airlines I have flown with. Great service, perfect locations."
缺點： "China Air was alright. Just didn't like the whole running around the airport trying to figure out what counter to go to. Also I am not a big fan of getting transported via bus from terminal to plane"
優點： "I make the trip to the Philippines a few times a year and usually on delta. I tried Korean this time and was pleasantly relieved to find they offer a equal or better experience for less money in many cases"
缺點： "Nothing that wouldn't be the case in most airlines given the same situation. Only issue I have is short time change in flight but less than 30 minutes did not affect me and likely anyone else either"
優點： "Wonderful international flights - a bit more leg room from SFO to Seoul than Seoul to Hong Kong. Generous meals, snacks and beverages. Best service economy international flight!"
缺點： "I did not like having to rush through the transfer from Hong Kong to Seoul to SFO. customs in Seoul can be slow. wish their baggage limitations carried the same from initial flight to the transfers."
優點： "Service was great as always on a short flight! I appreciated that food was served and that flight attendants pass out arrival cards."
優點： "The crew went above and beyond."
優點： "It was all good. Really no complaints."
優點： "Really nothing about American airline from Korea to Dallas. I Realy thaught it's going to b actual Korean air line operated by American air line. It was a total surprise and bad experience knowing that it was American airline aircraft."
優點： "Food was great"
缺點： "Headphone jack in seat didn't work correctly"
優點： "I had a great flight good service and excellent food."
缺點： "No complaints"
優點： "My flight was round trip from JFK to Incheon in Seoul South Korea. It was about 13 hours and I couldn't be happier with my experience. The crew was fantastic and the entertainment offered was sufficient. The food was very good for airplane food and the plane was easy to walk around."
缺點： "My only complaint was that the seats weren't very padded. My rear did go numb once in a while and I felt like I adjusted a lot, but I assume that that would have been the case no matter what the seat was like."
優點： "Polite crew, good service, latest movies, comfortable."
缺點： "The cous cous was congealed into one lump. Water in small bottles would be appreciated."
flight never left origins of travel
Everything is excellent except for food…
Like Japan Airiline food good flight attendants the best take good care of customer
優點： "crew was excellent!"
優點： "At least it was delayed so we could make it to SFO."
缺點： "The American Airlines flight was delayed so the delayed flight from Honolulu could make it to Los Angeles and not subject AA to additional complaints. We arrived at close to midnight and worried about getting the car out of the parking lot without incurring additional charges of and additional day. The food was not great."
優點： "33" seats"
優點： "The seat was very spacious"
缺點： "More space to put things"
缺點： "I am satisfied with AA overall."
優點： "The crews were very kind and helpful."
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "It was very good no prO lens at all:)"
優點： "Was fed a meal and snacks/drinks for this connecting 3 hour flight in economy. Hard to sleep in the economy seats, But with a blanket and thick clothes it would be better! Japan Airlines crew extremely nice!"
優點： "The flight attendants were very attentive and polite, seats are some of the most comfortable of any airline I've flown (particularly compared to the US domestics), and entertainment is solid (although the English movie selection was not that large). I would definitely recommend JAL to others."
缺點： "The food was not to my liking (i.e., all Japanese style, but not necessarily types that appeal more to Westerners) but it was palatable."
優點： "The flight attendants were very attentive and polite, seats are some of the most comfortable of any airline I've flown (particularly compared to the US domestics), entertainment is solid (although the English movie selection was not that large), and we were regularly offered food and drink if we were awake. I would definitely recommend JAL to others."
缺點： "The food was not to my liking (i.e., all Japanese style, but not necessarily types that appeal more to Westerners) but it was palatable."
優點： "The flight from Chicago to Tokyo was delayed, which made me worried that I would miss the connection to Taipei. I was very happy to discover that an airline staff person was waiting for me when I got off the plane, having already changed me to another Taipei flight. She explained things and guided me to the right place. She was able to walk amazingly fast for a woman wearing high heels!"
優點： "Dinner (coach) was pretty good. Earphone, screen for entertainment are very nice. I liked the charging slots for each seat. Crew is polite and friendly."
缺點： "The second meal (light lunch, i think) had dry shredded chicken."
優點： "Friendly and attentive staff with excellent amenities ie: check in, seat space, food quality, movies to watch, music, ...etc."
缺點： "Nothing to complain about here. Both trips to Tokyo, Japan--to and from Japan have been enjoyable and drama free."
優點： "Longer leg room and clean ambience coupled with very friendly flight attendent makes this trip a wonderful experience"
優點： "Space between the seats."
缺點： "Color of the seats."
缺點： "No complaints! Not even one!"
優點： "Customer service was on point . Thanks Again !"
優點： "I liked everything with JAL. Seats are comfortable, good food, excellent service."
優點： "Very clean and modern aircraft. Staff were friendly and attentive. They provided directions and a guide for travelers transitioning from domestic to international flights. Strongly recommend Japan Airlines."
缺點： "Nothing, well done."
缺點： "Selections of movies"
優點： "Met a very nice Taiwanese sitting next to me. We spoke the entire trip."
優點： "Japan Airlines still provides all the services to make for a comfortable journey. The airline staff are excellent, the food is good and there are no bag fees."
缺點： "I did not like that we could not book our seats until 72h before departure."
優點： "Once again the service from the flight attendants was perfect."
優點： "Crew service is adequate. There's not much to complain about. Also I like they always put extra stuff on a table in the back, in case any passenger want to get extra between meals."
缺點： "The aisle is getting narrower and narrower. I sat by the aisle, and my elbow sometimes got in the way inadvertently or unintentionally."
優點： "Japan Airline is a notch above the rest. The services was constant and consistent, the food was delicious and abundant, and the seats were comfortable. I was surprised at how often they would go up and down the aisles checking on passengers, picking up trash, and serving small food items. To top it off towards the end of the trip they put toothbrushes in the bathroom so you can leave fresh, awesome."
缺點： "I really dont have a negative things to say, I was really happy with the service. Especially since I hate flying this make the trip so bearable."
優點： "Always on time"
缺點： "No clue when it's boarding time and no announcement"
優點： "The Japanese culuture all in all is amazing, the Jap Airlines was no exception. The flight attendants were so nice and beautiful as well."
缺點： "There wasn't anything I didn't like. I wish USA could be more like them in a business aspect."
優點： "What sets JAL apart is the quality of service both on the ground and in the air. As customers, even in economy, no request was too minor to be treated as the most important of the day. Both legs were on time, the meals were excellent, and the chouce of movies was more than adequate. I will fly with JAL again."
缺點： "Sorry, my seat really uncomfortable..."
優點： "Sitting in the Economy section, I was lucky to get the two seats next to me empty so i was able to stretch and sleep. Before the flight landed, the head flight attendant came to greet every passenger and personally thanked them for choosing JAL. I've flown on JAL several times and thus had never happened so I was pleasantly surprised."
缺點： "Economy Class seats are uncomfortable for long haul. Wish they could do something about it. Some of us dislike rice crackers and peanuts as welcome snacks so a different option could be nice."
缺點： "WiFi was very flakey, and could not complete the Credit Card transaction to login... Wasted several hours."
優點： "JAL has excellent service. The flight attendants are very responsive and always there to help. The boarding and everything was smooth."
優點： "Last minute accommodation for Muslim meal was awesome!"
缺點： "Transit in NRT was too short! Didn't give me time to buy souvenirs.."
優點： "Crew members were very nice. All staff members definitely embodied the courteousness and professionalism of Japan. The house slippers were a nice touch and we really enjoyed the large movie selection. The miso soup with meals was great! Overall really enjoyed our flying experience with jal and would fly with them again."
缺點： "The food for our return flight from haneda to Honolulu was definitely subpar compared to the food we had on our first jal Honolulu to Hong Kong flight (layover in narita). Also the plane was not as big and older so we didn't have the touch screen. We were quite impressed on our Honolulu to Hong Kong flight, then were a little let down on our haneda to Honolulu flight."
缺點： "My seat was not comfortable and it was uncomfortably warm."
優點： "Japan Airlines is very good. They have good service, safety, and customer care."
缺點： "Economy seats are a bit tight."
優點： "We boarded quickly and orderly. The crew was very attentive and made sure we all had enough to eat and drink. The food was good, the tea and coffee was good."
缺點： "Not a darn thing...."
Competent, polite flight service crew, Food quality was so-so. 2 meals in 19 hour flight was lame.
. It was so unorganized! They kept all the passagers waiting while they do there meeting, they said they would open checked in by around 4pm but instead they took another 20mins to check people in, on top of the that they kept as changing lines like 5times! The check in in new york was very horrible! The people at the check in counter acted like they were immagration! Asking for our birthcertiface and old passport, it was the first time i ever encountered checkin who acted like immigration officers! They made it so painful! We were already waiting for almost 5hours! Horrible service! I would never fly Singapore airline again after this experience! Won’t recommend it to anybody!
Long flight, middle seat, fidgety neighbor,,, what can I say?
Helpful staff. Leg too could be better. Food was okay.
Airplane flight is good,nice and clean
Have to stand 1 + hours to board, very crowded gate
We enjoyed the flight very much. The flight staff was very helpful and friendly.
優點： "It’s an old plane, so the seats are those older yet more comfortable type of seats!"
缺點： "Better service from the crews."
優點： "Smooth boarding"
缺點： "If they could serve a light snack would be good"
缺點： "The aircraft was very cold and chilly."
優點： "They passed by me when they served the meals because they thought I had it already which it was someone behind me who got his meal since he had a special meal request. So I ended up to talk to them that I haven’t had my meal yet. It was embarrassing moment for me. They seemed thinking that I lied to them."
缺點： "They are well trained crews so I have no better ideas about improvements"
優點： "Cabin crew was amazing!"
缺點： "Food was mediocre and we've had better on Singapore Airlines before."
優點： "Crew was attentive and made extra effort to meet special requests from passengers."
缺點： "I think the food in our flight was not that good.."
優點： "Crew were really lovely and friendly. A bit of spacee on the plane which always helps"
缺點： "Nothing Better than average flight"
優點： "Crew were great. Flight was not full."
缺點： "Plane was a bit dated and the entertainment system not as good as the newer plane as choices are lesser."
優點： "Staff was great as usual"
缺點： "Many entertainment monitors including my row of seats were stuck for a while. The “please fasten your seatbelt” was on the screen and made the monitor unusable for the first 1hr of the flight"
缺點： "Having a reservation on Alaska for the first leg of the trip would have been nice. They didn't expect us, we had no confirmation number that Alaska recognized so we were denied boarding. How much else could have gone wrong?"
優點： "Everything. New plane amazing food on a two hour flight Great new entertainment system on the seat back."
缺點： "A little more leg room."
優點： "Friendly crew and spacious."
缺點： "Food could be better"
缺點： "Seat space could be wider for working"
優點： "See above"
缺點： "See above"
缺點： "Luggages weren’t transferred to Bali together with my flight. Gate check in stroller was sent to baggage claim without notification. I was waiting the whole time after exiting plane."
優點： "Lie-flat seats in business class"
缺點： "4 hrs delay due to failure of Singapore Airlines to have a working plane on site at the appointed time. Even worse: chaotic deplaning with one crew member telling passengers to deplane and another yelling at them in the bridge for doing so. A mess of lines trying to get a new boarding pass for a rebooked missed connection—at the front of the line the agent said oh, you need to wait in this other line. Agents had no clue where to direct passengers and gave incorrect directions that necessitated more waiting. No updates to new flight time in the business class lounge. Once the flight was in the air, service was terrible. Attendants would ask for orders, then never bring them or bring the wrong thing."
優點： "Customer service, food, seats"
優點： "They were polite."
缺點： "Not as attentive as ANA or China Airlines. I had to give 4-5 request to get what I want."
優點： "The Staff was very friendly."
缺點： "Cabin little bit cold"
優點： "Very comfortable"
缺點： "I don’t see anything I didn’t like"
優點： "The crew and the little things like blanket, pillow, hot towels etc that is just standard. The food was great except the bread rolls Entertainment system was fantastic"
缺點： "They seemed to miss a whole section with immigration cards which delayed my party of travellers when we landed. The recline of the seat is huge, great for those wo recline, not so great for the person behind them"
優點： "Spacious seats. Lovely food. Wonderful crew. Smooth flight."
缺點： "Interior felt dated given all the awards the SQ has received for its planes and service, but everything was functional. Overlooking the interior, flight was superb. Very happy."
優點： "Great experience"
缺點： "Seating arrangement was bad"
優點： "Friendliness and efficiency of crew. Comfortable seats and in-flight entertainment."
缺點： "Not much. This airline is up there with the best."
優點： "Best Inflight Service Best Inflight Food Best Lounge"
缺點： "This flight is on an old plane. The entertainment system was dated and the seats didn't recline properly. Food wasn't very good and they offered a very limited selection considering it is a 7-hour flight. Not worth doing Singapore Airlines business class for this leg."
優點： "Overall experience and wonderful crew"
缺點： "Nothing really."
優點： "The attendants are pleasant to the eye, thats about it."
缺點： "I heard so many good things and was left disappointed. The service from staff try to help and be nice but some of them do not care at all, things like too busy to bring a beverage etc was a tad annoying. dont know if i will use them again"
優點： "Food was delicious!"
優點： "The flight wasn't full so we had a spare seat between us, That made economy barely tolerable."
缺點： "The seats in economy are now Way TOO SMALL! You better start calling Economy - "Stearage"! Food was not as good as on past flights with SA. Movie selection not as good as past SA flights. Earphones supplied are horrible!!!"
優點： "Made Econ class feel like biz :)"
優點： "Getting up at 4am on a Monday (post Singapore 7s) - couldn't have been a better timing for a free upgrade (as the plane was full). Travelling on Singapore Air is always a pleasure - but that made it even better....."
優點： "Fast boarding"
缺點： "Hot cabin. Chairs makes so much movement when the back of the chair where the folding table is moving. Chair movememt of the seatmeat is felt in the same rows of seats."
優點： "Crew staff were excellent. Food was pretty good. Overall trip was flawless including and early arrival. The A350 aircraft feels roomy. Most importantly, given the total duration of the flight, it was a pretty good experience on-board."
缺點： "The seats and especially the hand-rests on the A350 seem very slim and flimsy. The movies choices in the in-flight entertainment were wanting."
Plane was very clean!!!!!
Incredibly rude crew, this after cancelling my return flight entirely and leaving me in limbo how I’d get home, even re-scheduling my after-layover flight without notice.
First class was terrible! It began with the customer service agent at the boarding gate taking being completely rude to the first class customers waiting to board. She/he (it was difficult to tell if it was a man or woman) yelled at everyone and said “it doesn’t take a genius to understand that only military or people with special needs may board, my god!!!” I’ve never seen such unprofessionalism from Delta. Then my husband and I went to our seats in first class and the flight attendant had left their paperwork and folders on our seats. I waited for a while to see if he would pick it up. He did not, so I picked it up and handed it to him. He then replied “oh we’re going to put you to work and pass out the agriculture forms”. When it came time for the meal he stated “we only have kale salad so do you want it or not?” My husband replied,” no I don’t like kale”. The flight attendant then replies “okay you don’t want it because that’s all we have”. My husband was seated in 1A, how do they have only one choice remaining out of the 3 when he’s in the first seat?? The flight attendant was very rude! As a loyal Delta customer, I was absolutely appalled at the unprofessional behavior from both customer service agents and first class flight attendant! I have to say that I will think twice before booking my next flight (next month) on Delta due to this experience.
Some delay in departure but a good flight.
Everything went smoothly. Could not eat at Atlanta long lines. A sandwich on the plane would have been nice.
I had to cancel my trip because of COVID delta. My brother who I visiting got scared and didn’t want me to visit. I paid for insurance that you provided through your site. Allianz hidden in terms that canceling because of COVID fear isn’t covered. I was never offered insurance through delta on your site witch I would have bought. Delta isn’t even giving me a credit for a flight and keep my money. What a scam and I’m very disappointed in the services I received.
缺點： "Crew was abrasive and put off by people asking for service. Monitors had to be rebooted 3 times. Ran out of water and snacks."
優點： "The crew was amazing"
缺點： "Other travellers where rude"
優點： "Crew was great."
缺點： "Flight didn’t leave Atlanta until after 8pm. Delta couldn’t/wouldn’t do anything to help with replacement flights to Madrid despite we were supposed to have 3 1/2 hours layover and had less than zero (the flight out left before the flight into Zurich was deplaned."
優點： "short flight"
缺點： "noisy plane. seems like Delta does not maintain their planes very well. flight was delayed, which made it stressful to catch connecting flight at LGA. when we were all on the plane, the pilot states that he apologizes for the wait, since we were waiting a while for take off. he said there was something wrong with the fuel system that had to get fixed but it is ok now. wow, that wasn't the right thing to say. as soon as he said that, the passengers started talking among themselves saying,,,,,,,,,,,,well, i hope it is ok now, because if it is not, we may not get to our destination! he should have rephrased that and simply said that;;;;; sorry for the delay, we were simply going through some maintenance on the plane to make sure everything is all-right, which it is, and we look forward to getting you to your destination in a few minutes! keep it simple without getting into all the details! geeeeeeeeeeeesssssssssssccccccccccchhhhhhhhh!!!!! :("
優點： "Everything was perfect!"
優點： "Amazing Crew and had a real airplane to ilm for a change!"
優點： "Temperature on the last flight from MSP to RAP was perfect.flight attendant in the back of the plane was OBNOXIOUS!"
缺點： "Most everything it sucked, okay?"
優點： "Boarding went smoothly and was dry efficient. 45 min flight. We arrived 12 min early."
缺點： "Trash in seat pocket"
優點： "The flight was fine"
缺點： "I had twenty minutes to make my connecting flight after my first flight was late to leave. I barely made my connecting flight and my luggage didn’t. It’s very inconvenient to arrive to my destination without clean clothes or a tooth brush."
優點： "Entertainment choices were excellent, many new movies available, so I was able to see movies is been meaning to watch. There were drinks available."
缺點： "The air vents barely trickle out any air anymore. No relief to be had. Airline crews say hi and goodbye but that doesn't make them friendly."
優點： "Flew us safely home."
缺點： "We waiting on the runway for over a long period."
優點： "The flight crew were awesome"
缺點： "Not exactly the flight but the attendant white lady in Atlanta at the gate needs to sharpen her customer service skills, a bit obvious on who she prefers to deal with, as a foreigner and over 25 years of experience in dealing with the public, I felt the indifference. I frequently fly and my choice of airline is delta, this by far has been the only dissappointnent. Please do make sure this gets to the person in charge."
缺點： "Everything. Stinky, dirty cabin. No running water in the bathrooms. Delays on the tarmac."
優點： "Good flight. Organized. Friendly flight attendants. I like Delta."
缺點： "Paid for priority seats, but weren't offered the option for my two free drinks due to the flight being short distance."
優點： "Crew was very friendly and upbeat. Boarding was quick and easy."
缺點： "I paid for a window seat, and there was no window where I sat. Seats weren’t terribly comfortable."
優點： "Excellent very good good"
缺點： "Good service good"
優點： "Free entertainment, free coffee"
缺點： "WiFi not included."
優點： "Beverage and snack service"
缺點： "Seats too narrow"
缺點： "price could be cheaper"
缺點： "Attendant probably trying to be funny"
優點： "Sky Lounge at SFO and onboard entertainment"
優點： "i liked that staff and crew were very communicative and pleasant."
缺點： "one crew member didn't show up and caused delayed flight."
缺點： "3 hrs delay My first fly was cancell Atl- Mty So ,they booking me next fly atl-Qro I have to stay weathing 9 hrs and just water and cookies"
優點： "The crew boarded us efficiently, and got us off the ground on time, but the boarding experience is not pleasant."
缺點： "The food selections are limited. The crew ran out of popular items in the economy cabin. The personal seat lighting on the B-767 never quite worked. I eventually gave up on it. The overhead bins were too small for many roller boards, which caused some passengers to be perplexed. Delta should offer some inducements to encourage passengers to gate check bags."
優點： "I'll chalk it up to the insanely high travel demands coincident with Labor Day."
優點： "The flight was fine, attendants we're good, entertainment options are great."
缺點： "Boarding. It was probably the worst I've seen. A shared intercom system between two gates (b7 and b7a), boarding flights around the same time and our flight beginning portions of pre boarding with no announcements caused mass confusion. Passengers lining up to go before they should, bumping into each other, no info or corrections over the intercom. The gate agent yelling at people to move aside. Overall terrible gate agents and terrible set up. Flight crew was great though."
缺點： "Delay on return flight"
優點： "Crew was friendly and helpful. We got a free dinner with wine and free breakfast. Everyone got pillows and blankets."
優點： "The staff was professional and friendly"
缺點： "Flight left late for multiple reasons, missed my connection. Because there were multiple causes it just reveals how many cracks in the system there are. Flight delays are so common these days that I would just rather drive if possible."
優點： "One of The crew members a guy from Texas was nice"
缺點： "The female crew Members were taking loudly and a lot during the flight it was difficult to sleep as a result. The food was low and very very bad"
優點： "Tv on flight"
缺點： "Flight attendant skipped me for drinks"
優點： "The attendants on flight were amazing! The flight was perfect! We arrived early!"
優點： "Really liked the plan"
優點： "The food, comfort and service of Delta One class have continued to excel. Since this was a scheduled late departure and they still offered the full menu, I chose to have only the appetizer portion. This turned out to be a fine soup, salmon salad and multiple extras. This was perfect for an 11:00 PM dinner."
優點： "The bathrooms were incredible dirty. I take longhaul flys very often and Delta definitely has the dirtiest I've seen! Bathrooms were very dirt on both flys (from and back to Rio)."
缺點： "I chose my seats when I purchased tickets thru Expedia. Then for some reason Delta wouldn't allow me to keep my seats and I had to have them assigned at boarding. Why? What causes this? I was stuck in the back of the small jet from Minneapolis to Cwa when there were a few open seats in the middle. Disappointed. I won't be choosing Delta in the future!"
優點： "Boarding & crew were excellent. Very polite."
缺點： "On flights 0204 & 1687 on 9/21/16---there were no blankets available for comfort. I would expect this since I paid extra for the delta comfort seats. Not very nice☹️ Only Chardonnay & Merlot wines were available. if you're going to carry two full bodied wines then you should carry two light wines as well. For example a Riesling or Pinot noir. I could not drink either of the wines delta carried. Furthermore, I tend to eat low carb & sugar snacks. All the snacks offered were high in carbs except the peanut packs. Delta only had one peanut pack on board. They had many pretzels , bananas & yogurt bars which were high sugar & carbs! Try carrying some Greek plain yogurt & unsweetened vanilla almond milk. TY for your attention."
優點： "The ramp agents and crew were excellent and they were professional."
缺點： "Flying in first class and watching all the economy passengers dragging multiple carry ons to save a baggage fee"
優點： "The only airline that I'm aware of that still offers: • free snacks • free checked bags • free meal and drinks on international flights"
缺點： "Sitting as they had to fix a broken plane. Missing my connecting flight and getting in late."
缺點： "The crew stated that drinks would only be served in economy class due to the short duration of the flight. Also the Delta Studio never worked with the inflight wifi."
in my case I forgot my jacket in my seat. I reported it after 2 hours of getting off the plane at Coustumer Service and they couldn't give me a reason, I checked with AA staff on my next flight to Lima and they told me that at my final destination they could help me find out with the cleaning company. I hope you can find it... in the end I made a report on the AA website
缺點： "The staff at the checkin proceeded to pretend to type in the keyboard until 7 min after our allowed checkin time- they refused to allow us to check in or board although at the airport 1.5 hrs early!"
缺點： "Everything was good"
優點： "Really enjoy flying first class."
優點： "Friendly crew all the way around"
優點： "The crew was very nice. Everything was satisfactory"
缺點： "I downloaded the AA ap and followed the instructions but could not get entertainment to work on my Android phone."
優點： "Seats comfortable. Plane clean."
缺點： "Air conditioning way too cold. Turning off outlets did not stop extremely cold air. Delay caused by redistributing passengers to move weight. Seemed unnecessary, but apparently it wasn't. Would rather be safe than sorry. when pilot talked, couldn't understand him at all. Slurred speech."
優點： "Crew was great."
缺點： "Airplane didn't have any AC and was very old and dirty."
優點： "Crew was on par. Not great, but not bad either. It was a tiny plane so we were all cramped in there."
優點： "Fast Flights were a major plus!"
缺點： "Crew could’ve been more enthusiastic"
優點： "Military boards with first class."
缺點： "It was very warm on plane. Sat on tarmac for 30 min with no explanation. Flight attendant said she didn’t have any head phones but the. I saw another one with head phones later in the flight."
優點： "The airlines don't allow enough room to sit comfortably. I am 6' 2" 250 lbs. My knees touch the back of the seat in front of me and there is no room side to side. Very uncomfortable."
優點： "Straight to the point,easy,and convenient"
缺點： "Nothing yet"
優點： "Great flight overall"
缺點： "We were told that we get one checked bag free, but at check-in were told we had to pay. So much for low prices!"
缺點： "Awful boarding and baggage policies"
缺點： "It took entirely too long to board the plane. Then there were ‘mechanical issues’ that needed dealt with. Well, don’t have everyone sit on the plane for 60 minutes. Don’t continuously state ‘it’ll be fifteen minutes.’ Just give straight answers"
優點： "Thanks, we had a very good experience, Everything was just fine."
優點： "Direct flight from desired origin to destination Boarding by zones"
缺點： "Uncomfortable, small, seat space with inadequate legroom. Lack of personal entertainment options. Paid extra for earlier boarding group which only benefited me by about 5 people. (NOT WORTH IT!) Lack of complimentary food options. (Pay for everything)"
優點： "Nice leg room seats were comfortable loved the movie selection"
缺點： "Vest flight ever way better then copa"
優點： "Early and friendly."
優點： "would never have made my connection"
優點： "The flights were good. The cancellation was handled poorly."
缺點： "AA’s flight was canceled from Seattle to JFK. The flight was then rescheduled to Newark and then Orly. The main problem is that the change didn’t include the infant on lap ticket and ended up with 2 hours in Newark trying to rectify the situation."
優點： "Food, entertainment. Comfort, crew. On time flight."
優點： "Good personnel"
缺點： "No individual video screens, no choice of movies - as if we're back in the 1990s! Unheard of for a transcontinental flight! Be sure to bring your own entertainment! Gluten Free breakfast was useless - yoghurt which I couldn't eat + underripe fruit. Be sure to bring your own!"
優點： "the flight was on time and everything was fine."
缺點： "the boarding process is more chaotic than necessary. groups 5-9 board at the same location and people in higher groups stand near the front so you can't tell if you should wait behind them or step around. there was only a single power plug (in economy plus) for 2 seats and it was a cigarette lighter style."
優點： "Lo siento. No habla ingles. Me muy guapo."
缺點： "No entertainmento."
缺點： "Flight was delayed for hours- weather related, but at other destinations- so this flight had to wait to be rescheduled. Also they weren't able to give any idea when the flight would be boarding- they just kept sending text alerts that it was delayed another half hour and no updates were listed on the screens. When the flight finally left, after I had been waiting for over 5 hours, we were told that they would be flying low, so there would be no beverage service. It would be nice in these situations to simply have bottled water to pass out quickly, or make the announcement prior to boarding so people would be able to bring their own beverages."
優點： "Everything ran on time, which was surprising because I've heard horror stories, but I was surprised. Would definitely fly again."
缺點： "The landing was ROUGH!"
缺點： "ATC delay on take off and then a 10 min wait for a gate a DCA. Just disappointing in adding delays."
優點： "I like that on American you still get a complimentary cup of coffee, a bag of pretzels, and a normal sized seat. I'm OK paying for that after trying some of the budget airlines!"
缺點： "Wish they had a gluten free snack, still that's really not a big deal at all!"
缺點： "Unexplained 45-minute delay on second flight."
優點： "My wife and I have flown on many airlines. This was one of our best experiences. All the staff that we came across were ridiculously helpful and very understanding. Despite us getting held up in traffic and running quite late, staff members of both American Airlines and Qantas were extremely calming and reassuring the whole way through. Flight was extremely comfortable and entertainment was fantastic. Made the trip really easy."
缺點： "Food wasn't the greatest. Barely touched the breakfast and dinner meal. Supposedly the flight had free wifi, but I honestly couldn't eat that to work for me."
優點： "Overall the flight was fine. There was plenty of room in the seats and leg room (economy). I'm 6'2" and never felt there wasn't enough leg room or hip room in the seat. There was good service throughout. There were good entertainment options. The food was very good. Arrived early. I checked to purchase this flight directly with AA but found it to be cheaper booking through Kayak choosing British Airlines. I will look here again to be sure."
缺點： "Beware of sitting on the aisle. Those drink carts can get you. This is true with any airline that uses drink carts. Also, I was seated in the aisle seat that went from four seats in the middle to three seats in the middle as the airplane progressed toward the back galley. I was in the last 4 seat across and was bumped constantly by people coming up from behind, particularly by one flight attendant. I will be sure not to choose that seat in the future."
優點： "Schedules were always on time, the price was the best"
優點： "Red eye was great, home in no time. Great flight crew"
缺點： "Getting there, flight was rescheduled by AA, left not enough time to catch 2nd flight. Ran to that terminal, staff was curt. Rescheduled 2nd flight, had to check in my carry on, which made the people picking me up wait."
優點： "The aircraft was not well maintained, middle holds were small and could not accommodate a normal hand bag. A side hold had to be taped to close it."
優點： "Crew were friendly"
缺點： "Ac was broke on plane, no wifi or entertainment options, lots and lots of being kept in the dark waiting and waiting after already boarding the plane or landing on the runway"
缺點： "The flight being delayed & then cancelled at the last second"
優點： "TV and on time flight"
優點： "The flight was on timely"
缺點： "The staff was very informative"
缺點： "delay missed my connection.."
優點： "The service was ok"
缺點： "First when I was checking in I didn't know I only can check in 2 baggage so I had 2 baggage and a 32" TV that I couldn't my TV and at Tampa they took my carry on bag because is was full and I didn't wanna do that they wasn't professional so I'm not happy with my trip."
優點： "Being able to have my own individual entertainment. Staff handled the situation at hand with dealing with everyone's frustration pretty well."
缺點： "That we had to wait for a pilot to show up for the original pilot fidnt show up for work. Then had to deboard just to get back on 15 minutes later as too many people wanted to get off, which delayed take off."
優點： "I know AA and Alask are same company but I bought Alaska ariline ticket and everything I need to deal with is AA. It's too confusing."
缺點： "Too confused!"
優點： "I like the fact that the price was reasonable and the airline didn't charge for EVERYTHING! I didn't feel robbed."