每天清潔，並在 羅徹斯特飛往 台北的機艙內安裝HEPA高效濾網
優點： "The cabin crew was so warm and friendly, always ready with a smile and eager to help."
缺點： "Simply an older aircraft and the entertainment options were lacking compared to other carriers. The news video NHK would not fast forward or rewind but would always start over. Otherwise it was a good flight thanks"
優點： "Friendly, helpful, attentive crew; good amount of storage in business class; very good food with an excellent variety."
優點： "Loved the Kabuki actors used for safety instructional video - stay for the ending credits!"
缺點： "Boarding felt like a standing cattle call. Some - not all - stews acted as though they were insulted to have to provide food and beverage service, as though they were too tired and/or impatient to deal w/ economy class."
優點： "Cleanliness, spacious legroom"
缺點： "Serve coffee more"
優點： "Crew great but seating not so comfortable"
缺點： "Better Seats"
優點： "the ANA folks at the departure check-in went out of their way to get me on my flight. You see, I got to the airport right before boarding. Their response? They literally escorted me through security, waited for me at the immigration checkpoint, and brought me to the boarding gate! I love ANA! :)"
優點： "The crew is amazing but that is to expect since it was a Japanese crew that operated from Narita."
缺點： "The vegetarian food was terrible; unless they mistook my request and did a vegan option. The first meal was an o-k noodle stirfry type of thing but the breakfast was a porridge that had no flavor. Hopefully it was a misunderstanding but worth noting."
優點： "I enjoyed the flight because the flight NH9 wasn't fully booked, I used my next seat too. Also, the crews are generally better then usual, more smile. Food also better than last severity trips."
缺點： "Even so, food can be better. I want more western drama on entertainment."
缺點： "Nice trip"
缺點： "My seat was horrible. I'm sure it was like that for everyone in economy. The seat can't recline putting me in an awkward position for the entire flight. It was a red-eye so I didn't sleep much. Maybe it was the airplane since I flew with ANA last year but with the 787. The difference is almost night and day."
缺點： "After they told about change my flight to Asiana I finally agreed but I had to walk by myself to Asiana, ANA couldnt at least to make the changes to avoid me long time to stand in line by asiana airlines. I would never recomend ANA"
缺點： "1. Missed our flight connection in Chicago because of delayed take-off from Tokyo. We were forced to use another airline and we landed in NYC about 5 hours later. 2. ANA flight attendants were not very well versed in the English language. Very hard to communicate our needs."
優點： "Great food"
缺點： "Leg room"
優點： "The crew were helpful, attentive and nice. There were vacant seats so i was able to change to a more comfortable seat."
缺點： "The food was horrible. The selections for movies is quite limited."
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Good food. The seats were spacious enough. I used both the pillow and blanket provided. Lots of drinks were served keeping everyone hydrated. Enough staff to manage the needs of everyone."
缺點： "How loud and aggressively the toilet flushes."
優點： "Crew was very nice and accommodating ... refreshing change."
缺點： "Hoping for different movies on the long flight back...and less R rated ones...some different games (like trivia) would have been nice."
優點： "Packed in like sardines with no ability to recline for a red eye flight of 10h was excruciating. Food was not good on this flight though the kids meal was a nice touch."
缺點： "Seats, food"
優點： "I got a great value for money ticket from KAYAK, TQ!! ANA is an excellent airline, better service, better leg rooms and cuter crew members than than SQ!!"
缺點： "In flight meal could be improved"
缺點： "Nothing. It was perfect. Comfortable, cute stewards"
優點： "The food and staff were great."
優點： "Flight was ok"
缺點： "Again I had a problem with water bottle, I asked small water bottle but they didnt give me one and i asked if they can fill my 2,5 yo water bottle they only fill it half. I asked again for water hours later and they said I need to wait because they will serve dinner (which is 30mins later) This is just very unpleasant experience and I felt like a bad person asking for only water"
優點： "Flight was fine"
缺點： "I asked for a small water bottle (early flight from Tokyo to Jkt they gave a small water bottle) and it seems they mase a big deal to give me one and I traveled with my 2,5 yo and I tried to keep her hydrate since she has problem with dryness ans her skin"
優點： "Service is Stellar"
缺點： "Business class seats were a bit old"
優點： "Good food, seats were comfy enough for a 4.5-hr flight."
缺點： "Better Hollywood options for entertainment."
優點： "Smooth , professional crew and their hospitality and especially their smile and attention to passengers is unparalleled."
缺點： "I'm flight entertainment seemed a little limiting to me- more updated and new releases can enhance I've really experience"
優點： "Staff are super kind."
優點： "Good service"
優點： "The staff was so friendly, attentive, helpful and pleasant!"
缺點： "14 hours on a a plane is a long time, no matter what :/ but it is amazing to be able to fly across the world in a day! The meal schedule was weird, but after we figured it out, it was fine, and the food was pretty good too."
優點： "Comfortable seats, very friendly staff."
優點： "The flight attendants were very helpful."
缺點： "It is a very long flight."
優點： "I like the nice and warm service from the crew"
缺點： "Food can be more variable but overall its oke"
缺點： "Plane small and cramped didn’t like that we had to be shuttled to the plane not we had to pick up luggage from Narita to itami"
缺點： "Both flights took off late one flight was over an hour late I missed my connecting flights and was forced to take 2 additional flights instead of my direct flight The food is Japanese cuisine, if you are ok with experimenting and like their cooking. The flight attendants were not able to communicate with us in English regarding our missed flights"
優點： "Hospitality of the staff was superb. Nice and clean cabin."
優點： "Almost everything was good"
缺點： "Check in was complicated."
缺點： "Lounge is full and food in lounge not spectacular. Ground crew unfriendly"
優點： "The stewardess are the most polite and helpful I've travelled with"
缺點： "EVERY FRIGHT WAS DELAY, AND LOST BAGGAGE, AND MY SUITCASE WAS BROKEN!!!!"
缺點： "EVERY FRIGHT WAS DELAY, AND LOST BAGGAGE, AND MY SUITCASE WAS BROKEN!!!!"
優點： "Friendly and helpful stewardess"
缺點： "Seats could be more comfortable."
優點： "I appreciated the fact that mostly everyone is bilingual there. It helped tremendously because I don't know Japanese."
優點： "Great movies!!"
缺點： "Terrible seats- difficult to find s confirtsble position."
優點： "Japanese quality is good quality"
缺點： "Tokyo to delhi flight seat does not recline all way as compare with Tokyo to San Jose flight."
優點： "Cabin crew provided great service!"
缺點： "The seats were uncomfortable to sleep in."
優點： "I liked that each seat had a foot rest. The food was very good you get a haaggen dazs ice cream during one of the meals. The food wasn't filling but that's to be expected so bring snacks if your own. The flight was smooth no issues and the flight attendants were very attentive. Had a tv with movies and the personal tv also had games like a game system."
缺點： "I disliked that the seating did not have its own personal air. At times I would get hot."
優點： "The staff was so kind and quick to make everyone feel so comfortable. And the plane itself was already super roomy, so time flew as I spared the skies like I was back home in my living room."
缺點： "The rebalance was worst I've ever encountered I was actually scared I prayed many times 4 yo get home safely I was not impressed with my last flight n also why were We delayed coming from manila we turn back many times n I had only 50 mins to catch my flight to Perth if we had landed wen we should hv I'd hv time to buy some gifts I'm.glad that Philippines airlines will fly direct yo manila from Perth come March n I'll use them from now on as it's a few times in the years gone that things has happened to me I forgave ur airline but now i not need to as hv other airline to fly n my darling come here 3 or 4 times each year but will use Philippines airlines URS sincerely Trevor frahm"
優點： "Entertainment system was new and easy to use. Seats in premium economy were quite comfortable."
缺點： "A vegetarian / pescatarian option on the menu would have been nice but other than that, all good."
優點： "Very cramped seats"
優點： "Cabin crew was amazing!"
缺點： "Food was mediocre and we've had better on Singapore Airlines before."
優點： "Crew was attentive and made extra effort to meet special requests from passengers."
優點： "Flight was full but crew was attentive and very pleasant. Star Alliance Lounge at LAX had a good variety of food and drinks - Asian, western, small bites, snacks; red, white, bubbly and even a bartender who'll mix up cocktails. I love flying SQ."
缺點： "For a premium economy service, it was really good."
優點： "The crew Were exceptional ."
缺點： "If The seat recline could go down a bit more innpremium economy, that would be perfect"
優點： "Crew was amazing"
優點： "one of the crew was rude. my spouse forgot to fold-up the cup holder, the hostess heat the holder so hard while walking. I don't know but it appeared as very very rude."
缺點： "Improve the process for boarding people were standing there for 45 minutes to 1 hour. People there needs training"
缺點： "Great Airline. Great staff and service. Good food and drink."
優點： "Crew was very courteous, went above and beyond."
優點： "Friendly crew and spacious."
缺點： "Food could be better"
缺點： "5 crying babies on a red eye. Don’t know if that can be prevented."
缺點： "Aircrew took my carry on away while I was waiting to board saying it was too large; left me without the essential items I wanted during the 19.5 hours in the air and two plane changes. Other people were allowed to keep carry ons bigger than mine so I don't understand why they did this."
缺點： "Old plane. Technology didn't work"
優點： "Great service always smiling, flight on time, overall a great way to fly."
優點： "Quick boarding. Great entertainment system Good staff"
缺點： "Not comfortable seats"
優點： "Short flight"
缺點： "Cabin little bit cold"
缺點： "Please don’t use just fly.com ever. They cancelled my tkt and never accommodated a new one"
優點： "The ability to pre-order food helped bud to intolerance of good types. Crew were helpful in getting us off the place first because they knew were were short on time for our connection."
缺點： "Delayed flight meant a stressful flight wondering if we would make our connection. Also the quality of the pilot on the intercom was poor - mumbled and unclear information."
優點： "Excellent service"
缺點： "Very poor on board entertainment"
缺點： "Food , both quality and quantity was poor. Entertainment - world movies did not have many choices for such a long flight"
優點： "Everyone was very attentive and nice. The leg room is decent ."
缺點： "Some of the food didn't taste amazing, would've like maybe a different choice other than salmon or curry pork"
優點： "Love the promptness of services, always with a smile!"
優點： "First class service with economy prices via Kayak! Blankets, pillows, full meals, snacks, entertainment, hot towels before take off and landing. The crew is always spot on! I love Singapore airlines!"
優點： "Great service"
缺點： "This flight is on an old plane. The entertainment system was dated and the seats didn't recline properly. Food wasn't very good and they offered a very limited selection considering it is a 7-hour flight. Not worth doing Singapore Airlines business class for this leg."
缺點： "All good"
缺點： "Not enough vegetarian options. Food not that great for business class. Not enough English new release movies. Many were old. Could be improved."
優點： "ending meal was very late like an hour or less before landing"
缺點： "racial discrimination by the flight attendants thinking that I didn't know Japanese language even though I was white. I could see it happening."
優點： "Superb service throughout from check in to on flight."
缺點： "Seat on outbound had a slight issue."
缺點： "Kids playing and out of control and the flight attendants wouldn't do anything."
優點： "Delayed flight from Shanghai due to air traffic issues, so I had a 10 minute window to make my connection in Singapore. Ground staff was waiting for me with a small car after I disembarked to drive me to the gate. And I somehow made my connection. Excellent service. Obviously my checked bag didn't make it, but I was told in advance and was kept updated before boarding and immediate after I disembarked at my final destination. When I went to the baggage service counter, they were already ready for me, had filled out my paperwork, and just needed an address to confirm the delivery of my suitcase. I'm super impressed to this attention to detail."
優點： "Friendly staff."
缺點： "Kids' meal didn't have fruits. No cellphone charger."
優點： "The staff were helpful, once I had complained enough."
缺點： "Aircraft was old, tired, and uncomfortable. The seat of my chair was not attached. There were huge comms boxes below every 2nd seat so zero legroom. Screens were so old they were unwatchable and tiny. Air Asia provides a superior service for a fraction of the price."
缺點： "Headphones were not functioning properly"
優點： "Getting up at 4am on a Monday (post Singapore 7s) - couldn't have been a better timing for a free upgrade (as the plane was full). Travelling on Singapore Air is always a pleasure - but that made it even better....."
缺點： "Extremely cramped flight in regular Economy."
優點： "everything, excellent job"
優點： "The service is amazing. The stewardess are always smilin and very helpful. If you'd like anything extra, just ask and they'll bring it right over. The entertainment onboard was top notch"
缺點： "I would have wished for better back supported seats. 14hrs on a flight isn't quiet the best."
優點： "again, the crew anticipated our needs"
缺點： "The food was very poor indeed, the entertainment system was not working in my seat or the seat behind, I had to move to another seat"
缺點： "On my trip to Japan, the staff was incredibly rude. Horrible commendations. The controls didn't work. And the desert had mold in it."
優點： "Did not enjoy the vegetarian menu -cold noodles not appealing. Alcoholic drinks very hard to obtain .. orders taken but not received. Service was friendly though"
缺點： "Delayed two and a half hours! Scheduled flight to take off at 0010hours was already a no brainer. Taking off at 0330hours is a killer!"
優點： "Had a row to myself to stretch out. Not crowded, no wait for bathrooms. I like the warm washcloths after we settled in and before meals. Plenty of blankets and pillows."
缺點： "Food was ok, not super high quality."
優點： "The flight was half full. The staff reassigned me a seat to an empty row so I could stretch out and rest."
缺點： "I ordered the seafood meals and they were terrible on the outbound as well as the inbound flights."
優點： "The food was great!"
缺點： "The announcements coming from the boarding crew were not clear or hardly under stable."
優點： "服務員態度很差 服務過程總感覺在趕時間想早點休息詢問個問題也只顧著儘快打發 非常不滿意"
缺點： "Solid flight. Emirates always delivers. Nice snack meal on 60 minute flight."
優點： "Food and entertainment"
缺點： "Baggage damaged"
優點： "Leg room is spacious."
缺點： "Overall good.."
優點： "The flight was on schedule, departure and arrival."
缺點： "The seats were very narrow."
優點： "crew was good but seat was too narrow, and there are too many little kids near us."
缺點： "do limit the number of passengers with little children and don't put senior citizens near them."
優點： "Alexandra is just not a pretty face."
缺點： "I should have got a premium economy, my section was too cramped."
優點： "cheuk in 快！吾使等太耐！"
優點： "All on schedule, very comfortable flight. Emirates should abandon the 777, A380 make the flight much better!"
優點： "Excellent food and serving"
缺點： "後面有保留組員座位 建議可圍起來 以免不停的乘客來坐 一開始可阻止到後來惡意人得逞 很不公平 我們全程坐自己位置看了很厭惡 既然不聽勸阻 那建議乾脆禁制"
缺點： "選至前面座位 但組員把兩大一小特別調到中間四位位置 左邊也有兩個壞小孩 全程吵鬧不堪負荷 分散開就算了但集中附近乘客情何以堪"
優點： "Crew service, and service at Emirates lounge in Dubai, were outstanding"
缺點： "No lounge. No notification that the lounge is closed. No compensation in a lounge replacement form just a shitty $40 voucher"
優點： "The crew was excellent and the food is very good. The portions were good and the drink selection is excellent."
缺點： "The seating room is poor for someone who is 6'2" tall. My wife had issues with her ankles swelling. When we tried to get a cold compress to put on them we never received it. We also asked for some fruit instead of the pizza snack and didn't receive it either. I know you don't have much control over passengers, but we had a two year old child in our seating area and it screamed and cried virtually the entire 14 hour flight. Very annoying."
缺點： "Too many unruly children"
缺點： "Waited at the wrong gate, missed the connecting flight and Had to spend $612.00 to get on another flight . What If I could not afford the ticket ?"
缺點： "Very poor service overall"
缺點： "Despite me telling the crew a number of times that he temperature was FAR too low, no change was made. Now I am not a first time flyer and I know flights can get cold. I had a sweatshirt, socks, shoes, two blankets wrapped and it was still cold to the point that I put the blanket over my head. When I looked around the flight almost every single person was completely wrapped in blankets and had hoods, sarees, and scarves wrapped around their heads. I had my 1 year old infant who already had a head cold that I feel was worsened by the cold dry air. I spent my first few days in Kolkata pretty sick. I know the cold air doesn’t cause the illness but it certainly worsened any stuffy nose I had into a full blown cold and chest congestion. I was VERY upset by the discomfort on this flight especially after having a wonderful flight with Emirates from New York to Dubai. I really felt like the crew did not care despite clear discomfort the passengers were feeling. It was incredible how visible the discomfort was yet nothing was done to fix the temperature. The freezing cold air kept blowing right on everyone theoughout the flight."
優點： "Javier the flight attendant was so welcoming and attentive. Flight got l fit late, but arrived on time. Service was efficient and respectful. Was not as crowded as prior flight and was able to eat the meal"
缺點： "Time of flight really sucked. 4:00 AM departure meant arriving at 1.00 AM. Tough way to start a day"
優點： "The service was good."
缺點： "Food was horrible."
缺點： "Emirates chairs couldn't decline recline"
缺點： "在葡萄牙跟杜拜的登機時間較晚開放，在機票上寫的最晚登機時間時，實際上還有很多旅客還在排隊等候。 777機上娛樂的電影無法選擇字幕，很多電影因此都無法好好的觀看。"
優點： "Beautiful, clean aircraft with multilingual staff-great entertainment choices"
缺點： "Nothing's ng"
優點： "Great legroom in Economy seats on A380 DXB-LGW Good inflight entertainment"
缺點： "Inflight service perfunctory Food of adequate standard Both used to be much better on Emirates"
優點： "Boarding was smooth enough, take-off was roughly on time, and the flight as a whole was a bit faster than predicted. Friendly flight attendants. Plenty of entertainment options (movies, TV, music). AC outlet on seatback made it possible to charge devices in-flight."
缺點： "Food was so-so, and not particularly healthy and loaded with carbs (e.g. potatoes plus crackers plus pasta salad plus very sweet desserts), but overall somewhat typical for air flights in my experience. Seat pitch (aka leg room) was basically adequate for me (6' 4"), but not great. Touch screens on entertainment system on both outbound and return flights were a little wonky -- needed re-calibration, so it was impossible to activate virtual buttons near the edges of the screen."
優點： "The organization at Dubai airport"
缺點： "The small plane and congested space"
優點： "The staff & the service"
缺點： "The entertainment set up was dated and malfunctioning"
優點： "Everything except boarding and internet"
缺點： "Boarding was chaotic they need to have better communications... it was a free for all! I did not at all like the way they make you think you are getting free wifi but in reality it's a hoax!"
缺點： "上半年前坐同一航班用餐時要求喝bitter lemon汽水，服務員很热情的去找給我們。今次作同样要求，两个航班的服務员皆说沒有"
優點： "The cabin crew always smiled and were friendly. At no time did it appear that they were just pretending to be enjoying their job. They worked with great effectiveness."
缺點： "The sandwich served with mayonnaise and chicken was at room temperature. It didn't set well with my stomach. The plane landed and then parked so far away from the terminal. It took a half hour to exit the plane, board the non-air conditioned bus, and arrive at the terminal. The shuttle bus was extremely uncomfortable!"
優點： "Liked the space & also entertainment."
缺點： "Food was not good at all. My 12 year old couldn't eat at all."
優點： "The entertainment options were great!"
缺點： "There was no leg room at all in economy. My knees were in the seat of the person in front of me. Most of the food was terrible and I only ate the bread. The TV is on the back of the seat in front of you and is a touch screen. You have to touch pretty hard. So, every time the person behind me was scrolling, they had to hit my seat."
優點： "The crew were excellent, very helpful and friendly. The most friendly crew I have flown with. Qantas could learn something from Emirates."
優點： "Good seat pitch in economy and good entertainment selection."
優點： "So nice to still fly on a comfortable seat and with great and friendly service."
缺點： "We have booked two tickets separately. One for me and the other for my wife and kid. But we were travelling together. When we checkin, we told we need the seats together. But, they did not give the seat together. Also, our connection time was 2 hours for the next flight. To receive the baggage in the port of entry, it took more than 1 hour 15 mins in the carousel. After that we had to clear customs, change terminal and clear security in 45 mins to catch the next flight. It was really tough for us. They could have handled the baggage little efficiently."
優點： "Great flight from Milano to NYC. Always traveling with emirates"
優點： "travel was pleasant"
缺點： "need more leg room and ability to recline"
優點： "A380 was superb. Really enjoyed being on-board of that aircraft"
缺點： "Dubai - Cebu leg. They managed to lose my suitcase and my understanding is that was done since the flight was full. I would appreciate if they didn't leave my suitcase in Dubai."
"On board WiFi did not get connected."
優點： "i like the food and movie choices."
缺點： "Crew was little bit rude. They didn’t help me to find the spot for my carry on luggage."
優點： "On time, check in staff was friendly and helpful"
缺點： "It's has become useless to order a special meal on THY, it is never there Economy seat space is extremely tight"
缺點： "Free wifi"
優點： "One of the flight attendants was rude"
優點： "Smooth flight. Food was better than flight out of NY. Very tasty. Terrific crew."
缺點： "Seat was a bit cramped but this was a coach seat so my expectations were not high. Aircraft was smaller than first flight so seats were also smaller."
優點： "Cozy big leather seats in Business Class, excellent breakfast and good service overall. Turkish Airlines continued to amaze me."
缺點： "Boarding by bus - not my favorite way of getting on a plane. Probably not the airlines's fault."
優點： "Staff & food were excellent."
缺點： "Seats need to be wider in coach!!!! NO I'm NOT a typical fat American but have an athletic build with wide shoulders. Thank god I had two small passengers seated on either side of me. The airlines know what they need to do but keep resisting in the name of greater profits."
優點： "Good movies"
缺點： "Lack of drinks offerdd"
優點： "We get turkey on time waiting in the air port for 9:30 hour then we get the plane and waiting two more hours on the ground so the flight very tiering I will never take Turkish airlines again in the pass never happened I don’t know happened to the management ???"
缺點： "My flight take 32 hours the price not worth it ,,, they said if you stay ten ours they give us a hotel room they did not they give us a sorry meal ,,, the food court very crowded and mangment"
優點： "I liked food, drink, service and entertainment."
缺點： "I disliked seat, a bit."
缺點： "Same problem as the first segment (see above)"
優點： "The entertainment was good"
缺點： "We asked for special meals and they told us they only had one type of meal on board"
缺點： "Seats are not comfortable you end up with bad neck pain"
缺點： "Pilot needs to learn how to land"
缺點： "I am handicap and had to take my carry on baggage off the plane with the help of other passengers so I decided to take a different airline back to my surprise the help me with my luggage and carry on and from the moment I arrived at the gate toll I got out of the airport in jfk I was not allowed to pick ip my baggage they did everything I would like a call back from you 2036757227"
優點： "My experience on Turkish Airlines exceeded expectations. Boarding was smooth and the flight was on time. Service was excellent and staff professional. The crew was courteous but the hostesses could try smiling a bit more. Their courtesy was appreciated but it felt very methodical, more of an obligation and not spontaneous. The pilot did a great introduction and gave information about the trip. Also the plane toilets were clean compared to other companies. I expected to see a wider selection of more recent and award winning movies. Will definitely fly Turkish Airlines again."
缺點： "collecting the food trays long after you finished eating is annoying. Tray keeps sliding at you."
優點： "After your bags are delayed 3 days, it's hard to like anything about an airline."
缺點： "Tracking my luggage was a nightmare. No one had any idea where it was for 3 days. When my bag finally arrived, the exterior was severely damaged. Also, the fight crew is rude and unfriendly. If I can help it, I will never fly Turkish Airlines again."
缺點： "Crew was. It helpful at all. They created more confusion and frustration. I spend 24 hours calling and talking to them in order to rebook the flight. Worst experience ever"
優點： "A much nicer 777 on this leg."
缺點： "The lounge at IST is overcrowded and lacks sufficient showering facilities. There was leftover food everywhere that the overworked staff tried, in vain, to keep up with."
缺點： "Two hours delay and lost baggage"
優點： "Comfort, food, staff, everything"
缺點： "The fact that I missed my connection flight in Thailand because of a two hour delay. I was never informed why there was so much of a delay and in turn I had to pay triple of what I payed before for my flight. Very disappointed. Won't be flying this airline again. Service was rude. They should be more responsible when it comes to timing. We were on the flight waiting for two hours!!!"
優點： "Many movies to watch. There are news channels like CNN to keep you updated with what las happening in the world."
缺點： "We had a connection at Istanbul. No laptop or notebook was allowed. A small portable charger to my iPhone was confisticated even thought it is smaller than my iPhone. Turkish TSA seemed a little confused with what to confisticate. They almost took away my portable shaver too. There were 4 little kids running around aisle during the flight forcing me to watch movies instead of sleep crossing the Atlantic Ocean."
優點： "Great experience for my first international flight."
優點： "The food on board was better than average."
缺點： "The whole operation was shabbily done. Because of a Turkish airlines' flight delay, we wouldn't be able to make our connecting flight to Venice from Istanbul. So the agents booked me and my traveling companions on DIFFERENT flights the next day, long after we had paid to be getting to Venice. It took a long time and a lot of work on my part to get our tickets corrected to all be on the same flight, and the whole thing was very unprofessional. The lower price for Turkish airlines is not worth it when you have to spend an entire day of your vacation sitting in the Turkish Airlines airport hotel because Turkish Airlines can't properly get you to your destination on time."
優點： "The flight attendants are friendly and the entertainment was good"
缺點： "We went through an additional 6 security check points between our connecting flight from Italy, after they said we wouldn't. I understand the precautions flying into D.C., however there was no posting of this, and they wouldn't let us use the bathroom at the airport. Also, the plane was very hot with little air flow. Loud crying children coughing everywhere, fresh air would be nice for the 11 hour flight."
優點： "Once you got past checkin the flight was fine"
缺點： "The checkin process was horrendous, people waiting for 40-45 minutes even though they were at the front of the line. Repeatedly we saw customers from other lines or no line at all being brought in to take our spots and checkin first with no explanation."
優點： "Very nice crew and not at all crowded flight, also the flight was extremely fast."
缺點： "Very loud plane so that I couldn't watch a movie and understand the audio."
優點： "food was good."
缺點： "When I got Istanbul Ataturk Airport, they left me in baggage area with my wheel chair. I had to carry my two luggage through the exit door."
缺點： "I had a problem and I was not able to fly. I bought insurance and I tried to contact them, but they denied my request and I would definitely recommend to remove this option because it doesn't give a good image of KAYAK. If I want to trust this application, I have to be confident to use the services and I service from the insurance was fake. I tried to reach the airline to cancel my ticket and they said it's not refundable. Therefore, I would definitely recommend showing refund options when selling tickets. I lost every penny I spent because I was not able to fly. I am sure that my message is delivered now!!!!"
優點： "Food is good."
缺點： "Horrible customer serivce. Unhelpful staff at front desk for check in and seat changes."
優點： "Entertainment and boarding was excellent."
缺點： "I am a pilot in uniform flying with a business class ticket and missed my next flight because I had to check my bag because it was 9 kilos. There was not one over head bin that had anything in it. No other airline that I travel on treated me like that it was humiliating and frankly never will chose Turkish again."
優點： "Courteous and accommodating staff, delicious meals, and super entertainment. Punctual."
缺點： "Flight was.cancelled.because.of snow in.Istanbul. Fine, that happens, but only solution was to park us in a hotel and tell us to wait. I did not see any serious attempt to reroute passengers and l had to buy another ticket in order to be back at work in time."
優點： "Turkish airline was a nightmare with customer service!"
優點： "love how nice the crew is, and how they treat everyone with courtesy, and security conscience also"
缺點： "I find the a b c d to board very difficult, sometimes you get a and sometimes you get d, and if you get c or d is a big mess, as mayority of passengers are there, I don t find it very organized and nobody in line seems to be happy with boarding, everything else excellent"
優點： "short, so the missing entertainment system id forgivable. The crew is super,"
缺點： "legs space, legs space and legs space. I will hesitate to pick up turkish only because of tha"
優點： "Great service and food onboard."
缺點： "4 flights with turkish air. All used silly buses upon arrival/departure. Also had fo reschedule a flight due to geece air strike that caused TA to cancel my flighf 24 hours in advance. Never recvd a txt, email or call from them. BOO. Had to go to airport to change resvtn as they werent answering resvtns phone. Booo"
優點： "The sevicewas great! i liked their food. It was very fresh and testy. The tv screen had a lots of great movies. I enjoyed my flight. Thanks"
優點： "Food was much better than a number of airlines."
缺點： "bathrooms got messy."
優點： "TONS of legroom, fantastic service, young and friendly crew, great food, overall very comfortable."
優點： "One of the best flight experiences I have had in a long time."
優點： "I loved it from the second it started, I didn't want to get off the plane. The service and comfort can't be beat. You get alot more than what you pay for."
缺點： "The entertainment was a little out of date and lacking but everything else makes up for it"
優點： "Nice onboard entertainment system"
缺點： "Extremely rude flight attendants. Did not care at all for customer service. Do not expect western standard service ! Service is 3rd world."
缺點： "Baggage handling was rough. Dented one new bag and broke the buckle on another."
"Another delayed flight on American. Another missed connection. No gate when we finally landed, sat on the plane for over 30 minutes and we all missed our connecting flights."
缺點： "More legroom and monitors in the seat back like Jetblue."
缺點： "Lady at the gate barely paid any attention to the line. I had to ask her whether or now I can proceed"
缺點： "Everything was good"
缺點： "We were early arriving on both legs of our flight, which was nice. Charlotte Airport staff was rude as usual, so nothing new there. Overall, we had a great trip."
缺點： "Truth is they practice in like cattle. I ended up sitting next to a ginormous woman. It was a very uncomfortable flight from DC to Charleston. Come on American you're better than that quit using such small planes!"
缺點： "I downloaded the AA ap and followed the instructions but could not get entertainment to work on my Android phone."
缺點： "Of the 4 FA only 2 were pleasant. The others were short and accusatory, not with me but other passengers not okay American"
優點： "The crew was friendly."
缺點： "I didn't get to Dallas. There was a mechanical failure. We all had to deplane. I was put on the flight for the next day."
優點： "Seats comfortable. Plane clean."
缺點： "Air conditioning way too cold. Turning off outlets did not stop extremely cold air. Delay caused by redistributing passengers to move weight. Seemed unnecessary, but apparently it wasn't. Would rather be safe than sorry. when pilot talked, couldn't understand him at all. Slurred speech."
缺點： "Actually getting the flight I paid for. Or at least getting a one way flight, like I should've had. Arrived at my destination 4 hours late."
優點： "Entertainment options"
缺點： "Does basic economy not get beverage service? My husband who was in basic economy and two rows in front of me got a beverage. The crew skipped from my row, # 22 all the way to the back. There was no rough air that would’ve made them cut off or announcement made that service was being discontinued."
優點： "Smooth ride"
缺點： "It was an overbooked packed early morning flight with International passengers partnering with the flight. Everyone had bags and no one woukd check them to rhe final destination which caused delays. This was the only issue."
優點： "Crew was on par. Not great, but not bad either. It was a tiny plane so we were all cramped in there."
優點： "Fast Flights were a major plus!"
缺點： "Crew could’ve been more enthusiastic"
缺點： "Flight was delayed. Sometimes it’s not airlines fault. Not 100% clear on who was at fault. Toilets apparently water wasn’t working on aircraft. Upon landing at BNA a baggage guy attempted to rush us because flight was late and needed to get back to ORD. With no consideration for over 2hrs waiting"
優點： "Take offs were a few minutes late but we arrived on time at each destination due to savvy pilots and great tailwinds. Staff was in a good mood and so were the passengers, no Scrooge’s!"
缺點： "The only BBQ in Dallas Airport Terminal C is a chain spot....boooo!"
優點： "Crew was very helpful."
優點： "The airlines don't allow enough room to sit comfortably. I am 6' 2" 250 lbs. My knees touch the back of the seat in front of me and there is no room side to side. Very uncomfortable."
優點： "lots of legroom, such nice crew, nice seats the food was much better than my expectations, the ice cream snack was a surprise treat"
缺點： "older plane, with center monitor for viewing movies, so no choice, but sometimes thats nice too, i watched some things I would not normally have bothered to."
優點： "I took two connecting flights on American Airlines between Los Angeles and Lisbon period on the website American claims to have charging and or electrical ports in every row. There were none on either flight. To make matters worse, when my tablet and phone batteries both died before the end of the first flight, there was no inflight entertainment, other than 1 ridiculous thing available, on either flight. American has switched to BYOD for entertainment, but forgot to provide a way to charge our own devices. Incredibly stupid."
缺點： "On top of that, one of the flight attendants on the Philadelphia to Lisbon run was a hella snarky guy with a bad attitude all the way through. I would be surprised if I am the first person to complain about him."
優點： "Great crew cabin and excellent service at the checking area"
優點： "Great entertainment. Ok food and drinks. Newer777."
缺點： "Long flights are pure torture in these small seats."
優點： "Our pilot was great. Kept us informed, was pleasant and got us in early. I appreciated the extra information he provided regarding expected turbulance and arrival updates."
缺點： "There wasn't individual entertainment unless i used my own device."
優點： "would never have made my connection"
缺點： "When we arrived at the Aspen airport, American Airlines was having a complete breakdown checking-in passengers for our flight. Some waited 2.5 hours to check a bag -- at an airport with very few flights and small planes. Clearly there was no management onsite – or that management was completely inept. AA agents on the ground simply did not prioritize passengers trying to make flights, nor did they ask flyers without urgent issues if they could step aside. Even worse, they spent 1.5 hours helping one customer – when that customer simply could have gone online or called reservations to get the appropriate assistance. Honestly, I personally stepped in to do what your personnel should have been trained to do: show empathy to calm passengers, ask one irate man to have some sympathy for those behind him in line, and finally, prioritize the people trying to check bags for the 2pm flight ahead of others. AA personnel only engaged the irate customer and threatened to call security when he pulled out his camera phone – it simply inflamed an already bad situation."
優點： "You get what you pay for. I don’t recall the fair but this was a bargain and we were safe."
缺點： "Not enough water served. More snacks please"
優點： "I like the ease of boarding and the offer of complimentary check-in if the bags. I assume it was because the flight was fully booked. Overall I was pleased."
缺點： "The entertainment could be better during the flight. I also don’t remember being offered any snacks during the flights either."
優點： "Flight was smooth, left on time and arrived early. All the staff were friendly, even humorous."
優點： "Lo siento. No habla ingles. Me muy guapo."
缺點： "No entertainmento."
缺點： "Flight was delayed for hours- weather related, but at other destinations- so this flight had to wait to be rescheduled. Also they weren't able to give any idea when the flight would be boarding- they just kept sending text alerts that it was delayed another half hour and no updates were listed on the screens. When the flight finally left, after I had been waiting for over 5 hours, we were told that they would be flying low, so there would be no beverage service. It would be nice in these situations to simply have bottled water to pass out quickly, or make the announcement prior to boarding so people would be able to bring their own beverages."
優點： "fly was on time, good service, food and entertainment."
優點： "I initially booked my flight via Kayak for a cheap no hassle price"
缺點： "My initial booking was with Iberia Airlines and a few days prior to my Flight was switched over to American Airlines. Had i known I would be flying with AA, I would have opted for a more expensive option as I've a great disdain for AA. My flight from JFK was not the model aircraft I was promised and thus did not have ac chargers or Wifi in the plane. In my opinion, I was bait and switched via Kayak"
優點： "It was nice that I had a seat empty next to me, allowing for extra room. Flight was a little early in landing in Dallas, allowing for extra time for a short layover to find my terminal and gate for my next flight."
缺點： "All was good."
缺點： "Plane needed to be updated. CRT TVs still? More space in seating for such a long duration flight. Head rests that don't rise more than a few centimeter. What's the point then?"
缺點： "The touch screens were horrible and no Wi-Fi"
優點： "The food was pretty good."
缺點： "Old 777-200. not very comfortable and the entertainment is very sub-par"
缺點： "I had my reservation cancelled despiste numerous phone calls. The flight was operated by AA, and they told me I wasn't on the flight, but after many phone calls LATAN assured me I was booked on the flight. When I got to the airport, I was not allowed to board my direct flight from GRU to LAX, instead I was sent to Miami then Charlestown , I took me an extra 12 hours to get home. I lost a day of work. Who's going to reimburse me for that ???"
優點： "On time"
缺點： "A guy passed out prior to boarding, then they put him on the flight. We push back from the gate and start the engines and the guy passes out again. Now we are delayed 35 minutes. Why did they put someone one the flight that was clearly sick before he ever boarded then you make everyone miss their connection in Dallas. We got to the gate for our connecting flight 9 minutes before the pushed back from the ramp and they would not let us on??? WTF poor customer service!! Fly southwest from now on!"
缺點： "Unexplained delay in leaving but only arrived about 10 min later than scheduled. Took an hour from pulling into the gate for bags to arrive though which caused me to miss my shuttle. Never had to wait more than 15 min for any other airline at DIA."
優點： "The staff was so nice and helped me find my way around."
缺點： "Food prices a bit high when compared to buying the same thing outside the airport."
優點： "the wine was good"
缺點： "the tv"
優點： "I don't know how airlines get away with all the stipulations and regualations they have in the buying process there is. Otho g I like about the scam artist they are"
缺點： "The fact they they can just make it a policy and then because the employees have to have a job and enforce it blows my mind. 200 dollar transfer fee plus the difference in the ticket when it's over two weeks in advance. You people are scam artist"
缺點： "My flight was changed 3 times-- always pick a window seat and was changed to aisle seat. The attitude at the ticket counter was "you're lucky to get any seat", flight was overbooked, the boarding process and deplaning were absurd with all the people bringing on way too much carry on luggage !!! It takes almost 30 min to get off the plane!!"
優點： "Really great flight"
缺點： "The wait"
優點： "prop plane small, noise, shaky no problem. Great connection, plane was not full."
優點： "The service was ok"
缺點： "First when I was checking in I didn't know I only can check in 2 baggage so I had 2 baggage and a 32" TV that I couldn't my TV and at Tampa they took my carry on bag because is was full and I didn't wanna do that they wasn't professional so I'm not happy with my trip."
每天清潔，並在 羅徹斯特飛往 台北的機艙內安裝HEPA高效濾網
旅客在機艙內必須全程佩戴口罩， 羅徹斯特飛往 台北的機上會提供口罩
從 羅徹斯特飛往 台北的乘客必須檢測病毒抗體及檢查症狀
豁免更改費用。 搜尋 羅徹斯特飛往 台北的彈性機票