優點： "crew was excellent!"
優點： "Great seat, cabin crew was fine."
缺點： "Too much confusion trying to just find a shower in the lounge"
優點： "Cabin crew were very helpful and polite."
缺點： "Food lacked flavor."
優點： "33" seats"
優點： "The seat was very spacious"
缺點： "More space to put things"
優點： "Boarding very efficient."
缺點： "More movie selections"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "Cabin crew were very nice. Food was okay, while the legroom was good too."
缺點： "Delayed flight, but the email notification from JL was lacking the most important detail... The new take off time! It was 70 minutes later than advertised, but then delayed by another five minutes on top after a late take off."
優點： "I was comfortable, Crew was pleasant and attentive. Food was really good- both meals!"
缺點： "Not applicable"
優點： "The crew"
缺點： "Being late"
優點： "The flight attendants were very attentive and polite, seats are some of the most comfortable of any airline I've flown (particularly compared to the US domestics), and entertainment is solid (although the English movie selection was not that large). I would definitely recommend JAL to others."
缺點： "The food was not to my liking (i.e., all Japanese style, but not necessarily types that appeal more to Westerners) but it was palatable."
優點： "The flight from Chicago to Tokyo was delayed, which made me worried that I would miss the connection to Taipei. I was very happy to discover that an airline staff person was waiting for me when I got off the plane, having already changed me to another Taipei flight. She explained things and guided me to the right place. She was able to walk amazingly fast for a woman wearing high heels!"
優點： "服務 電影 雪糕"
優點： "Longer leg room and clean ambience coupled with very friendly flight attendent makes this trip a wonderful experience"
優點： "Space between the seats."
缺點： "Color of the seats."
優點： "good flight"
缺點： "food is ok"
優點： "Food was excellent and service came frequently. In-flight entertainment was amazing."
優點： "Super cheap. Came with an in flight meal. Kind staff. Great service."
優點： "The crew was friendly, and the view from the window was stunning."
缺點： "There wasn't enough leg space; it would be nice if the entertainment system had usb charging available."
優點： "Everything. The flight attendants were courteous, kind, and efficient. The seats in economy were large. The entertainment system had many options and was easy to use. The food was great and plentiful."
優點： "Discipline and friendly tone of stewardesses... seats perfectably comfortable... organized and well done!!! I will fly japan airlines every time I fly in the future!"
缺點： "My wife did not particularly like your choices of breakfast... she just did not understand the food"
優點： "The attentiveness of the flight attendants. They were very helpful. Overall, the flight was a smooth one."
優點： "It was pretty comfortable for a 14hour flight and all the flight attendants were super nice and very helpful. Different then most airlines in my opinion. Next time I go to Japan it will be with Japan Airlines no doubt!"
缺點： "The only thing I didn't like Was leaving the plane."
優點： "Met a very nice Taiwanese sitting next to me. We spoke the entire trip."
優點： "Same as above"
優點： "Very warm attendants Excellent food for the price paid Highly professional crew Efficient boarding and ontime takeoff"
優點： "Once again the service from the flight attendants was perfect."
優點： "Very efficient boarding. Using two doors and a twin aisle plane made boarding very efficient despite the size of the plane and the number of people. Free WiFi worked surprisingly well - I was able to make a video call to my family. The plane was clean and tidy . Not really much more to say as it was a very short flight."
缺點： "No food offered, not even a biscuit, only very basic drink selection."
優點： "I hope to always find the great deals I have with Japan Airlines and continue with a smooth traveling experience as this one!"
優點： "Always on time"
缺點： "No clue when it's boarding time and no announcement"
優點： "The service on this flight was excellent.First class service in the economy section."
優點： "Nice people, good food"
缺點： "Old-=fashioned business configuration"
優點： "The flights were generally ok. Flying coach.."
缺點： "My round trip had a total of 5 legs.. I had to get my luggage at every stop. I only had one destination so I was not expecting to get my luggage at every stop."
優點： "Airline crew was super nice and helpful, attentive, and the plane was very clean."
優點： "JAL 787 Coach Product is better than AA Coach 777 product. Wider Coach seats. 787 aircraft is more comfortable overall (less noisy, higher humidity, higher pressure) resulting in a better experience after my travel."
缺點： "Meals are not fantastic; they never seem to be in coach. Much of the entertainment seemed similar to what was on the same aircraft when I traveled three months earlier."
優點： "Great service and comfort. Great food. On time."
缺點： "Outgoing plane was older and had stains on the chairs, walls, etc. But still comfortable."
優點： "I liked everything about the flight service and attendants. The attendants were always respectful and smiling...."
優點： "JAL has excellent service. The flight attendants are very responsive and always there to help. The boarding and everything was smooth."
優點： "The flight staff was excellent on my flight back to JFK. They were very attentive and kept a smile. There was never a time where I felt uncomfortable. There was open seating on the flight and the staff allowed passengers to relocate for increased comfort. It was a nice flight."
缺點： "The food on my flight was just ok. Going out to Japan the food was pretty good and I really enjoyed it. I was a little disappointed on the way back."
優點： "flying JAL is always a pleasure. The flight attendants are consummately professional and the entertainment system is top notch"
缺點： "returnning flight was not attended well,so much different from going flight. Going was excellent but returnning was not nice in all face."
優點： "Once I made it through the long line at check in everything went very well. Check in was a bit of a nightmare since Air Busan is shared with Asiana Airlines."
缺點： "I had to stand in line at both Asiana and Air Busan to check in. Made checking in a lot longer than normal."
優點： "Best and consistent service."
優點： "I loved the crew, for the most part the food, and the large screen to."
缺點： "The bed was uncomfortable, in that the arm rests disappear when you lay flat the bed. A petty thing since at least it was business class, but without taking pillows from empty seats it was uncomfortable when lying on one's side and nowhere to put arms."
優點： "the flight attendants were fantastic"
優點： "Customer service is great."
缺點： "40 minute flight delay and my luggage was lost/stolen."
優點： "Everyone was perfect...!!!"
缺點： "We need a real meal, we appreciate the snacks but real meal is necessary."
優點： "Quick and easy boarding and departing. Wonderful and friendly staff."
缺點： "Honestly, everything was great. Food and entertainment were a little lacking but for a 3 hour flight it was more than acceptable."
優點： "Good movie selection"
缺點： "Always late to depart. Seating was cramped and uncomfortable"
優點： "Confort for a supposed 5 hours flights was ok. Entertainment system worked good"
缺點： "The flight had many delays due to weather issues. We had to refuel in a different airport before arriving with 5 or 6 hours delayed. That happens but the crew was very mean and brutal to answer questions and very poor to hold the stress of the travelers."
優點： "The pilot greeted us all on the jet way and then spoke to us. He even came to ask if everyone was ok before we left."
優點： "The landing was super smooth! Compliments tip the pilate:-)"
缺點： "I upgraded to Premium+ and it did not feel like an upgrade from a comfortability standpoint."
缺點： "They canceled my flight"
優點： "Delta does an overall nice job."
缺點： "Food is OK. Service is friendly though. Comfort + was nice. Bathrooms were not great, smelled, could use a refresh."
缺點： "I had window seats on all flights and was boarded after those in middle/aisle seats 3 out of 4 times. Less legroom in the cheap seats. High whining pitch on speaker during announcements on last leg."
優點： "The on flight entertainment was good"
缺點： "Sleeping was too uncomfortable"
優點： "The flight was only half full so boarding was very quick."
缺點： "The seats were hard and there was no entertainment system."
優點： "The crew was polite but not overly friendly or welcoming."
缺點： "Boarding was orderly but it was hard to hear the announcements of the zones. I flew economy and it was like flying in a frozen sardine can. There was absolutely NO leg room. At 5 ft, 2 " if I found it difficult, I cannot even imagine how a taller person felt. I wore a coat, sweater, and scart , and warm socks, and I was still freezing the entire trip. It took me 20 minutes to thaw out after arriving. It was quite uncomfortable."
優點： "The crew was nice, helpful abd friendly. Very seemed glad to serve us."
缺點： "The seats were so close that we could not sleep. You couldnt put your head back or down on table even with pillows. Will not fly Delta again on long flights."
缺點： "The flight was 2.5 hours late making me miss my connecting flight and I didn’t receive a refund for the comfort seats I paid for but didn’t get."
優點： "Staff are adept at dealing with these issues but it is a systemic problem."
缺點： "Rather than pay luggage fees, people are bringing on their luggage and the flight ALWAYS runs out of space. Suitcases are being moved around right at people heads and more than once I've been hit and seen other people be hit in the head by a suitcase. Getting luggage in place used to be a simple and minor issue, now it occupies much of the time, energy, and attention of the cabin crew as well as the gate crew. I realize this is making money for Delta but the cost is being paid by people being hit in the head with luggage and the crew's unavailability to deal with other issues."
優點： "Wi-Fi and movies to pick from,super!! Nice music while loading and unloading. Calm feeling with everyone,brilliant idea. Keep it up!"
缺點： "Best flight, security our always the downer in traveling."
優點： "Another safe flight. Crew was very attentive."
優點： "Great Movie selection!"
優點： "The crew was super friendly and shout out to Brady, he really helped me out of a TIGHT situation :-)"
缺點： "Felt bad for the crew being under pressure as they got off a flight and had to rush to ours....."
優點： "Airline was clean and upgraded, flight departed and arrived on time. Crew was courteous and professional."
優點： "See above..."
缺點： "See above"
缺點： "The plane was dirty. The grounds staff was complaining as we got on about having to work late."
缺點： "Haven't left yet!!!"
優點： "short flight not much to say all was smooth crew was efficent"
缺點： "not a delta thing but passengers drag all these pieces of luggage on making boarding longer clogging up aisles ect. gate agents need to be more strict with people past the allowed limit"
優點： "Quick flight, great landing and takeoff."
缺點： "Everything was great today."
缺點： "Was in seat 16A and got bumped to 12E. If you know Delta aircraft, that's exit row window, for the EC (more legroom) but middle. The problem is that nothing can compete with the exit row for leg room and being crammed between two guys isn't an upgrade either. Plus, due to proximity, got sick. And the flight was delayed leaving - due to the late arrival from ATL (Delta HQ) which had a power outage. And no video entertainment. No meals."
缺點： "For the second consecutive Delta flight, one at LGA, one at JFK, (it’s never happened on any other airline) TSA pre-check was closed and over a dozen agents trying to upsell the CLEAR program were working hard to get people to spend $175 not to wait in the resulting one hour long line."
優點： "Seats and crew were fabulous and the flight itself was very smooth ."
缺點： "This particular plane had no entertainment system whatsoever, big disappointment."
優點： "Your entertainment system is fabulous!"
缺點： "We purchased a direct flight from Boston to Tampa. We paid extra for the convenience of a direct flight Our flight was changed without notification to a connecting flight that was leaving 10 minutes earlier and arriving 2 hours later. Due to malfunction with the kiosk and not a sufficient amount of agents at check in, we missed our flight by 4 minutes. The gate agent seemed to enjoy telling us, with our 10 month old baby, that we were too late. Our baggage, including car seat, had been loaded on the plane. We were reassigned to a flight the following morning. We missed a full day with family, had to travel back home without a car seat and return to the airport the following day. I was shocked and disappointed that not single Delta agent was accommodating or remotely helpful while we were at the airport. I've never had a problem with Delta before. We travel on regularly and would like to continue using Delta. I would like a voucher for my next Delta trip."
優點： "I got off the flight at out side,but i forgot to carried my small bag .and then the Crew returned me the bag very soon.they were very kind,thank you very much."
缺點： "The gate crew in New York were not in anyway representative of what you as a company are trying to accomplish. Rude, unresponsive, and way to controlling. I watched an 80+ couple who were in first class with me try to board early because of there mobility. "You need to get in line over there on the right" was the answer...sorry to see that happen with Delta !!"
優點： "Free lunch and free entertainment, who could ask for anything more."
優點： "For a short flight, they gave it drinks and snacks."
優點： "At least they serve us dinner."
缺點： "The toilet was very sticky. over crowded and kids was crying all over the flight."
優點： "I liked that we finally arrived."
缺點： "I didn't like the lack of communication on Delta's behalf by their employees throughout our plane delay process. We were very delayed, and would be getting alerts on our phones before anyone told us what was going on. The forced us to change planes and didn't explain what the plan was or how we why we were transitioning. A lot of passengers had to ask each other what was going on, due to this lack of direction."
優點： "Wonderful experience with the staff."
缺點： "No complaints."
優點： "The entertainment options and noticing the little touches that Delta is making to improve the brand and experience."
缺點： "Seems like there are legacy "attitude" issues with the crew. I sat on the aisle yesterday, and SEVERAL times I was bumped, quite rudely, by passing crew. In one instance, as they passed to pick up trash, they took two of my three items. They started walking on, and I tapped them as they passed to pick up the third. She brusquely turned and said: don't touch me to get my attention. No please; quite rude, and unnecessary."
缺點： "As a Platinum AFK/KLM Skyteam member I was NOT allowed to use the Delta Lounge. On the flight the meal choice was poor and the staff were not really geared to serving regular clients. The movie choice was poor. I expected better!"
優點： "Good crew"
缺點： "No entertainment"
優點： "I got to destination. Baggage claim was quick."
缺點： "Flight was delayed due to waiting for a tardy flight attendant. Landing felt a little hard. No announcement about baggage carousel prior to disembarking."
優點： "Everything went smoothly"
缺點： "Not anything"
優點： "It was wonderful to have a non-stop from Rome to Atlanta. The flight was comfortable and punctual. The in-flight entertainment was very good and helped pass the long flight."
缺點： "I liked the complimentary beverage service and many meal and snack interludes, although the food was sub par, especially the snack. I don't know how you can mess up crackers, but they were terrible, even slathered with the accompanying marinara. Also not sure that I ever met a shortbread cookie I didn't like until this trip; why lace it with artificial strawberry flavor?"
缺點： "Seats were moved and I didn't sit with my traveling companion"
優點： "Pilot kept us updated on the weather siuation."
缺點： "I wish the Wi-Fi was free. It's very expensive. Beverage service on those carts is slow. It's time to update both those items."
優點： "Good experience overall. Pleasant staff. Movie features were wonderful and helped pass the time."
優點： "Speed of birding and departure. Very smooth ride on the 777."
缺點： "Not many food options."
缺點： "KLM lost my suitcase and did not deliver it until three days later... They refused to compensate me for having delivered the bag with broken articles inside (A pair of Rayban Wayfarers!)"
缺點： "Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew."
缺點： "When a bought my ticket, I had asked in the office about WiFi. They told me that you have WiFi on the plane. I had checked this information on KLM.com and saw the same, that you have WiFi. This was the reason, why a chose KLM! Then I tried to connected on board but I couldn’t! WiFi was not available. Crew told me that they don’t know anything about it! I was disappointed and angry."
優點： "Klm's consistantly high standards in everything they do."
缺點： "Crew members in Amsterdam were very rude and disrespectful"
優點： "The crew and the timing were ok"
缺點： "The seats were uncomfortable"
優點： "KLM never disappoints, the cabin crew was extremely kind and helpful!. The food was great, nice leg room in regular economy class, thousands of movies and tv shows...it was great!"
缺點： "Well there was a LOT of turbulence but no one can control the weather and shout out to the pilot for giving us such a smooth landing a rough weather!"
優點： "Crew great, boarding at Nice very organised, boarding in Amsterdam not so organised!"
缺點： "A queuing system would be better-it was a bit disorganised at Amsterdam!"
缺點： "Travelled business class and was ace experience"
優點： "Very friendly crew and on time with no problems."
缺點： "Staff rude and short"
優點： "The crew is really welcoming"
缺點： "The seats are too narrow and a bit too hard"
優點： "General flight journey"
優點： "the drinks"
缺點： "seat reservation. having to pay for luggage...."
缺點： "We were allowed to choose our seats from SFO to Amsterdam but not for the return flight. I like to be able to choise my seats when I book the flight. Choosing seats 24 hours before is not convenient when traveling for the return trip."
優點： "The space at my feet with the chair in front was a bit akward."
缺點： "Not being seated next to small kids. Perhaps they should have a separate section? ;-)"
優點： "The crew was attentive and the seat at economy comfort was comfortable at the “ok” level. It needs much mor3 to be super comfortable. The plug for the headphones was a mess! It was NOT possible to watch a movie and hear the sound too! I gave up! Not a great offering for the extra dollars..."
缺點： "So many things! Starting with the way assistance in the airport is offered to travellers with mobility issues! This is an important issue that needs to be revisited and changes for better service to be made!"
缺點： "Flight cancelled"
優點： "Nice seats. Only seats with a row of 2, which is what I wanted,"
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
優點： "Crew were great, food, entertainment, seat and everything else was great as well."
優點： "The crew were amazing and the flight was very smooth."
缺點： "Keep up the good work"
缺點： "I have ordered Wheelchair for my parents which one of my parent didn't get it on Mumbai Airport. When they arrived on Amsterdam Netherlands Airport they were dropped to the gate assigned first and once the gate changed on the fly no body came to help them moving to the new gate assigned which was far away to walk. Nobody even came to tell them that the gate has been changed. It was because of my father's alertness they didn't miss the connecting flight and when my father asked help to members on airport none of them helped my parents and other 4 co passengers which also were on wheel chairs. It was so scary experience for them that they asked me not to book any more flights with Jet Airways. I won't recommend Jet Airways to any of my friends for their parents to travel to USA. I strongly recommend you guys to take a strict action against this. This is so unacceptable."
優點： "Smooth flight."
缺點： "Seat a little cramped."
優點： "short, sweet and to the point. 1+ hour flight is usually an easy hop."
優點： "Overall booking and airport was ok. Food was also actually quite good."
缺點： "A comfort of the seats... well its economy class in the end. Entertainment was just dreadful - small screen with visible pixels - I was unable to watch any movie."
優點： "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight. KLM #605 from Amsterdam to SFO---please pass the praise to all of them."
優點： "Good selection of movies."
缺點： "Very small seats with no leg room and very little room on either side. The food was bad - even when compared to other airplane food. Plane is kept too warm."
優點： "The attention and service!! Excellent. It was my birthday and KLM the head purser surprised me with 2 bottles of bubbles and a handwritten birthday card KlM and the crew of this flight thank you very much !"
缺點： "Nothing to say"
優點： "Seats were comfortable and there was enough room for hand baggage. I slept during the flight so do not have opinion on entertainment."
缺點： "Not able to charge my digital devices. When serving beverages and food, the same flight attendant missed me a few times. That was annoying but other attendants were very nice."
缺點： "Nothing good to say about this flight. The plane was old with no entertainment. The sits where very compact and not comfortable at all. The food was a sweet bread and water. The flight attendants were rushing and will take a while if you needed anything. I felt like I was taking a bus with graffiti all over the place."
優點： "Need better quality tvs for such a long flight and better movies There were only 4 Bollywood movies and not the latest ones either"
優點： "Everything is top notch for an airline company."
缺點： "Nothing.... I enjoyed every moment of the flight."
缺點： "The movie selection did not seem extremely varied."
優點： "Wifi on Board"
優點： "I got some rest"
缺點： "unable to charge my phone or watch movies"
優點： "The staff were professional and friendly The food was very good and plentiful The inflight entertainment has lots of choices The bathrooms remained clean All in stark contrast with BA with who I did the same flight 2 weeks ago and all the above points were very poor"
優點： "Airlines issue"
缺點： "Profiling certain customers"
優點： "Boarding was a breeze and the staff were lovely. Online check was very simple and easy to navigate."
缺點： "The amount of extras you have to click no to while checking in online."
優點： "In flight food was enjoyable"
優點： "Service impeccable!"
缺點： "They have one line of executive class after the kitchen and toilet, is very noisy."
缺點： "KLM crews look unhappy with their work. Everything they do is a favor not duty."
優點： "787 is a great airplane. The 3-3-3 seat configuration leaves enough seat width to be just comfortable in coach."
缺點： "No proper info regarding cancellation. Staff was unfriendly and abruptly responded to passengers."
優點： "Short-hop flight, fit for purpose."
優點： "Staff superb. They even surprised us with an exit row and a gift for my partners birthday! Amazing. Samantha and Dennis also took time to come and personally wish him a happy birthday. A lovely touch. This airline runs like clockwork. They are just great. The sandwich and stoop waffle are nice too."
缺點： "There is a bus to the plane, so that takes a bit of extra time but they are very well organized."
優點： "Staff, service"
優點： "Crew was excellent"
缺點： "Economy was very tight! Seats were uncomfortable"
缺點： "Airlines had no record of our pets flying with. Missed our flight even though we were there over 3 hours prior. Ruined the last day of vacation. Now we are waiting for the promised help in Amsterdam. No one is here. No one knows anything. Feel like crying"
"very bad experience they closed the flight 10 minutes before the flight girls very bad attention"
優點： "Really abundant food service, kind crew, great selection of entertainment"
優點： "Nothing Not happy with the airline Canceled this reservation less than a week after I booked it Would not refund me"
優點： "CBP info."
缺點： "Wish AA cabin crew would treat the customers as attentively and friendly as the JAL crew. The 8pm inflight dinner is horrible. Why would they serve the cold dishes for the first Japanese course? I got a diarrhea."
優點： "Flight got in early. Boarding was easy"
缺點： "Bags could have been brought onto the plane instead of being checked in. There was space in the overhead bins. The space wasn’t utilized efficiently. It would be nice if there were a few choices for the snacks."
缺點： "You could have been on time. You could be accountable. You ruined my wife’s 40th birthday by failing to fulfill you’re end of the deal."
缺點： "The seats are extremely restrictive and in a aisle seat I had the gentleman sitting next to me with thighs touching and attendants brushing by me as I squished to left to avoid contact with him. Entertainment screen between center seat and window seat so I just didn't even try to look at it and mostly just leaned forward to have a little space. Also another inch or 2 was taken by person in front of me putting their seat back. With such restrictive space why is this even possible??? Flying has become ridiculous and I try not to as much as I can."
缺點： "Free real food"
優點： "Sears are still too narrow."
缺點： "I wish I could of finished my movie !!!"
優點： "The crew and seating were good"
缺點： "The entertainment center provided on the hop from Phoenix to Tucson would have been better suited for my flying with three kids to Phoenix than the one Cars movie on the flight"
優點： "Friendly crew"
優點： "Super-friendly, easy-to-understand crew"
缺點： "Too short of a flight for WiFi or snacks"
缺點： "They lost my luggage. They did not allow me to take her whit me in the plane because i did not fit a suitcase that always travel on top because is small suitcase terrible I will never travel again with amercan airlines"
優點： "The flight attendants"
缺點： "The pilot was too aggressive in regards to the take off and landing, landing was way too hard and fast"
缺點： "Great flight great crew. Only issue was something was wrong with the entertainment system on my seat. Never worked"
缺點： "No free wifi"
缺點： "The in flight wi if didn’t work part of the flight."
優點： "Short flight."
缺點： "Boarding agents could use some customer service training."
缺點： "When we arrived at the Aspen airport, American Airlines was having a complete breakdown checking-in passengers for our flight. Some waited 2.5 hours to check a bag -- at an airport with very few flights and small planes. Clearly there was no management onsite – or that management was completely inept. AA agents on the ground simply did not prioritize passengers trying to make flights, nor did they ask flyers without urgent issues if they could step aside. Even worse, they spent 1.5 hours helping one customer – when that customer simply could have gone online or called reservations to get the appropriate assistance. Honestly, I personally stepped in to do what your personnel should have been trained to do: show empathy to calm passengers, ask one irate man to have some sympathy for those behind him in line, and finally, prioritize the people trying to check bags for the 2pm flight ahead of others. AA personnel only engaged the irate customer and threatened to call security when he pulled out his camera phone – it simply inflamed an already bad situation."
優點： "Food was good, crew was friendly."
缺點： "The 90 minute delay before take off."
缺點： "It was a little hot in the plane at during start and touchdown"
優點： "Clean plane a little more room in economy seats. Crew helped people find window and aisle seats if they were in middle."
缺點： "No in seat entertainment. Just drop down lCD panels for shows."
優點： "Crew very quick and efficient in service"
缺點： "Over crowding, boarding is a jungle,"
優點： "Arrived very early"
優點： "Good flight. No wait for the luggage,it was deplaned before we reached the claim area."
缺點： "Check in was a little confusing. The line for security was extremely long. After it was a breeze."
優點： "Getting out of the plane! and the landing was very good."
缺點： "Bad service no entertainment besides a one very childish movie. My tray stayed with me the whole flight, I had almost to beg to take it and never s flight attendant seem happy, pleasant or even profissional. The landing by the pilots was amazing."
缺點： "No wheelchair provided which was requested for. Touch screen not resetted"
缺點： "Cero entretaintment"
優點： "staff was amazing, entertainment great, dasani sparkling lime water tasty, very clean and reasonably comfortable"
缺點： "the breakfast was made of 90% sugar - this was very disappointing."
缺點： "Long delay"
優點： "The crew was pleasant and I was able to sleep."
缺點： "I didn't like having retro entertainment with no options."
缺點： "My family and I make I JFK -LAX reservation 4 months ago. We came to LAX three hours before our flight to make sure we get good seats. At the checking kiosk we did not have the option to pick seats , there was a message on the boarding pass that said to go see boarding agent. So we did, appreantly they over booked the trip and they were looking for volunteers to give up their seats!! Why did we have to be on stand by if our booking was confirmed 4 months ago!! They made us wait until the gate was closed and then they found us seats . This trip caused us mental anguish I will never fly American Airlines again"
優點： "Badly handled dealy situation"
缺點： "Airplane very clean like new"
優點： "I like everything nice flight thank you"
缺點： "Denied boarding by gate agent. 5 min past mandatory one hour cut off from boarding. We had been standing in line for agent for 30 minutes. Two customers flying with little dogs delaying the movement of line. Flight was subsequently delayed by 2 hours and 10 min. More than enough time to allow us to board under 1 hour regulation. I booked LATAM instead of AA based on reputation, very upsetting experience for us."
優點： "Upgraded to business class and it was wonderful"
缺點： "I have no complaints"
優點： "My flight experience with Etihad Airway was fantastic. I will recommend anyone to flight with Etihad. Thank you for your great service Etihad crews. I will flight with you again soon."
優點： "I was treated in a professional fashion"
缺點： "I don't think it is right for the airlines to have any passenger seating in such a tight space."
優點： "This is a old 767 I was on. No individual TV's. The reading lights never worked. I chanced it on buying the wifi for $19 dollars which turned out to be super fast and I was able to stream movies. Meal and drinks and beer were included. But no way to charge your phone with out a car charger. This plane had no AC ports."
缺點： "I liked the food was included and beer."
優點： "•Boarding was easy - small plane. •No crazy flight maneuvers, so I guess good pilots"
缺點： "•Cash only for drinks?! C'mon AA, it's 2017. •Charging for checked bags is greedy, I don't care if others do it, that's not a good excuse + Southwest doesn't charge. •Plane left 30 min late (and arrived 30 late), then had to sit on Tarmac waiting for a gate. •Placed us at the farthest bagged claim from our arrival gate (all bagge claims walking up to ours were empty), so thanks for thinking of the customer first there. •I reserved an aisle seat, they changed me to window without asking. Thanks. •Overall, there are too many other choices in airlines... I may just be one customer, but this is one less they'll have, as other major carriers haven't ever racked up this amount of annoyances in a single trip with me before."
優點： "Completely satisfactory for my needs"
優點： "My wife and liked the food selection during both flights. We also liked how one of five flight attendants actually seemed to enjoy their job. And also how that one flight attendant made sure we were taken care of."
缺點： "Initially upon arriving in phili, my wife and I boarded the plane and I walked on the plane first than immediately my wife was asked by a flight attendant if she was supposed to be on the flight without any explanation at all, it was weird and disheartening. Also other than one flight attendant actually seemed to enjoy what they were doing, and I am a big customer service man, and some of the attendants didn't seem to care AT ALL at many points, very disappointed. Also he plane that we took out of the United States to go to Ireland was very small, and the plane to return us to the states was very small as well. The flight from our connection in phili to go to Charlotte was the biggest plane we had, just for a two hour ride.. really disaipointsd with American Airlines."
優點： "Flight attendant, Billy, on flight to Chicago encouraged everyone to help each other figure out how to manage close connection times due to a long delay leaving Charlottesville. He then arranged for folks with short times to move forward. We would never have made our connection without him. Gate agents also kept the door open for us as we dashed to our connecting flight and hustled us on board. Amazingly the ground crew also got our luggage transferred in the short 10 minutes we had. Thank you American!"
優點： "The wifi service and very enthusiastic flight attendant!"
缺點： "The food was bad"
缺點： "The plane was 2 hours late . It was in the hsngar. They said they were fixing the plane. It was an old plane. No Screen anywhere . It was 5.5 flight across country. Only pretzels. I will try not to fly American again."
優點： "On time. Helpful at check-in and friendly staff on board."
缺點： "Still waiting for my refund"
缺點： "Worst staff never flying with this airline again"
優點： "It was fine. I was comfortable and I slept throat most of it."
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
缺點： "Sits not suitable for long distance travel"
缺點： "The worst flight. Got delayed and didn’t even end up on this flight. Got stuck in Houston for 20 hours. United is a horrible airlines"
優點： "Quick and easy flight"
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
優點： "The flight going to Newark was cancelled due to the weather. The service person was prompt to changed our flight to Washington, DC."
缺點： "Due to staffing problems the flight going to DC left Richmond 1.5 hours late. The plane left at 4pm and our connecting flight to Rome was starting boarding at 425pm. It was very stressful. I can understand changes due to weather but there is no excuse when it comes to staffing."
優點： "It landed."
缺點： "Boarding was slow and disorganized. The seats are ridiculously small n close. The cabin was uncomfortably hot. The seats literally reclined 1 inch, no joke. No food on a 6 hour flight. The tv screens where 20 years old n the size of an iPhone plus. The flight just sucked and United has taken a huge dive in my opinion of them."
優點： "Eventually got to Chicago"
缺點： "Missed my connection"
優點： "Boarding was fast and easy"
缺點： "Cramped seats"
優點： "service was very good...food and drink was good....lay flat seats are marvelous for a nice restful flight....flight left SFO early and reached CDG early. all around outstanding job for United.... as footnote, the fare we found on Kayak was really unbeatable...."
缺點： "this flight was all good!!"
缺點： "There was no free in-flight entertainment available on the tv screens. Half of the screens didn't work. The seat belts were not long enough to accommodate the passenger sitting beside me. The space for my personal item was smaller than the other flight."
優點： "I will try to avoid Ohare in the future. Long wait to take off. Had to RUN to make the connection. Again."
優點： "On time!"
缺點： "Nothing - it was fine. We got home!!"
優點： "fast take off and good service."
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
優點： "Boarding was quick. The flight didn't take as long as listed. Overall satisfied with the experience"
優點： "Kayak did not notify us of a flight cancellation and we were delayed by one day and out over 450$."
優點： "Traveling from SJU to GSP, my mom got to the airport in SJU for her 1am flight. To find out it had been canceled. No call or email before hand, the had to wait until 2am to change the flight and get a hotel voucher. After that, next day they board the plane and de-board the plane due to mechanical problems. Another night and just a couple of 10 vouchers. She never received an explanation or recompense for loosing part of her trip in the san juan airport. This is the second time ahe has gone thru this in the same year with United. Awful experinece."
缺點： "No warning for cancelation. No explanation of what is happening and no effort to make it better."
缺點： "Web have to pay extra for acces internet, and they give you a little bag of mix of peanuts and little cup of coke, think in travels to more than 3 hours its not enough"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
缺點： "0% leg room :("
優點： "Food, entertainment"
缺點： "Seats could be more comfortable for economy class"
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "They are never on time, we had to stay in Chicago and miss two days of vacation because there was no flight crew. It seems they can never get their act together, and it never changes."
優點： "It was good. Very nice flight attendants."
缺點： "The plane was delayed 4 times...but I was kept updated."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
優點： "Everything, wheelchair, knowledgable staff, got me where I needed, no confusion, patient with my worries."
缺點： "No complaints!"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "Movies on personal device"
優點： "We finally arrived safely."
缺點： "The plane was filthy and crew was not very helpful."
優點： "Comfortable , quick. For us it was great not to have to stop at another hub and walk all over to another gate and plane."
缺點： "United promises 1 free bag per passenger if booking w a united points credit card. Well I've never had this problem b4 but would not proceed thru check in w/o paying $25 per each of us. That was using kiosk and a real live person. That really frosts my - well, u know. Now I have to fight online, not even w a real person who would understand , to get $ back. I hope!"
優點： "I would give a 1 star ! Cancelled flight and by the time we reached home it was 2.30 in the morning ! Which is unacceptable ."
優點： "not much. only bless the gate agents for being able to rebook the plethora of travelers like me who get stranded."
缺點： "United Airlines constantly overbooks so you either don't get on, or you make the connecting flight. On my recent trip, I had to be rebooked on both flights to my destination, and both flights home. They really suck."
缺點： "Worst experience of my life's flies. United missed mine and my parents luggage, delivery after 5 days, made us to loose good part of our appointments. Very disappointed with United."
優點： "United delayed departure from ROA due to a crew and mx scheduling problem. Unable to make BOI connection. Not back until next day."
缺點： "United reflowed aircraft and aircrew to other "more important " flights."
優點： "Flight attendant very personable."
缺點： "No complaints"
缺點： "Air plane with mechanic problems and I buy firts class when they changed the fly don't give me the same class and can't take the refund"
缺點： "The gate agent was awful. Took my bag and caused me a great deal of pain. No flexibility to accommodate my severe back pain. The gate agent was inflexible and incredibly rude. I will never fly united again if I have the choice."
優點： "Very cramped seats."
優點： "Fast, friendly and accurate service to our destination"
優點： "Good flight, good service, nice food, clean airplane, good, good,, good"
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
優點： "I have food a low score as there basically was none. I was offered a glass of water. I paid $74 for an emergency exit seat, and while it gave extra legroom, the seat hardly reclined at all."
缺點： "Lack of food choices, but perhaps not atypical for coach."
優點： "Seats were spacious, we were on time."
優點： "Crew was very good, plane was clean."
缺點： "Although we all know we have less seating room with narrow seats and barely enough room to get in and out of seats, this particular plane has taken this to an extreme."
缺點： "Displaced to another delayed flight 6 hours in total!!!!! Lost of other connections Send me to Frankfurt and then to Madrid one day after programmed The baggage lost Should reimburse us"
豁免更改費用。 搜尋 維吉尼亞州出發的彈性機票