優點： "Only check in and boarding was smooth."
缺點： "The crew should be trained more on customer service"
優點： "The crew was kind"
缺點： "Seat space is too cramped"
優點： "Everything was great. From food to entertainment was great."
優點： "Customer service from SFO to YVR. The BNE to YVR customer service wasn’t good when I came, particularly from the Brisbane airport staff, but going back, it was great."
缺點： "Better food, otherwise good"
缺點： "Seats next to bathroom row 30 - not good. Delayed 2 hours before departure"
缺點： "improve the accompaniment of the drink"
缺點： "Toilets were dirty and not enough toilet papers"
優點： "Crew is very friendly and helpful. Leg space is bigger than other flights."
缺點： "Food is not as good as before. I could smell the restroom from my seat (41H). Hopefully Air Canada flights can depart and arrive on time."
優點： "Crew were exceptionally good, friendly and helpful. Great entertainment system."
缺點： "The food is terrible, overcooked watery beefless beef dishes. Better ti brng your own food."
缺點： "Air Canada has completely gone down the tubes and super quickly."
優點： "Staff were friendly and helpful."
缺點： "Movie selection was limited although I found one in the lot that I thoroughly enjoyed. As always with Air Canada, you only get the most basic snacks and everything else is extra."
優點： "New plane in the excellent condition. Leg room in economy not bad. Crew friendly and efficient. Boarding worked well."
缺點： "The main meal was pretty dreadful. Grilled chicken with what I think was mashed potato, but it was difficult to be sure. Watery and tasteless. Accompanied bizarrely by a tomato sauce (which did taste of something). Hard to identify the ethnicity."
優點： "Nice comfortable flight, has good entertainment program. Uncomplicated easy boarding."
缺點： "Food for 9 h wish to be better: dinner was cold (you could feel that chicken was warmed in microwave, but pasta was just taken from fridge), breakfast was pathetic. In last seats to many overhead compartments was secured for equipment or occupied by crew"
優點： "Pizza was terrible."
缺點： "No tobacco or duty free on flight. No wifi signal. Only if u rented ipad from them did u have wifi"
優點： "In flight attendance was excellent and we were nearly overfed with plenty of drinks, snacks and meals. It was nice to see both young and elderly ladies as air hostess. This is a strong statement in non discrimination on Account of age in employment. To see a red Indian lady among them was very refreshing."
缺點： "Dimming of the windows was not user friendly and we had to put up with bright reflected lights from clouds. On ground both in Calgary and Vancouver the wheel chair attendance was not at the same level as in Frankfurt where it had been given with paramedic competence."
優點： "Every thing expert the food"
缺點： "The food"
優點： "Service was impeccable. In flight entertainment was good"
缺點： "Food was nothing special"
優點： "They did feed us and provided cover and small pillow"
缺點： "every thing including service is minimum."
優點： "The flight wasn’t full, so I sat in my own row,?which offered spare leg room (I’m 6’2”). Time to fix the leg room issue on Rouge flights — it’s 2018."
缺點： "Crew seemed uninterested in general. On phones in back while people struggling to find luggage space. Coffee cups and plastic utensils, etc, stored in overhead bins so people at the back had to search for carry-on space elsewhere, again, without assistance from on board crew. Offered service only once and many were sleeping so didn’t get anything. The overall check-in process could be easier, as the app doesn’t always work as it should."
缺點： "Steward. & meals"
缺點： "The airline crew keep on pushing back the departure due to bad weather. No discipline while boarding passengers. Delay after landing to open the door. No clear instructions about the delays"
優點： "I am 6ft 1 / 185cm and the leg room was OK for an economy flight. Food was OK for airplane food. Staff were very friendly. Overall very happy."
優點： "See above for overall summery both AC and Jaz."
缺點： "Not sure which screwed up on bags."
缺點： "seat pitch pretty tight."
缺點： "Ran out of food.."
優點： "Seats were comfortable. Food was OK."
缺點： "I wasn’t able to check in online and therefore wasn’t able to update with my dietary requirements which meant I couldn’t really eat anything that was given. I was told at the airport that it needs to be submitted 24 hrs before the flight and there was nothing they could do. Really unfair and not on."
缺點： "Flight was delayed My wife and I got separate seats Screen and audio on the entertainment system didn't work"
缺點： "Late flight the crew did.t care and many people missed connections. The customer service at the airport desk was understaffed slow and rude. They we're not helpful in trying to get new flights booked and I felt like it was asking a huge favor even though it was Thier delayed flight that made me miss my connection."
缺點： "I bought my ticket with Air Canadafrom Vancouver to Calgary then connected with Lufthansa from Calgary to London UK. Unknown to me I could not find the flight because it had been changed to an AC reference flight. With a very short time for the connection I did not know where to get my boarding pass as my flight with Lufthansa was nowhere referred to ! Not which gate to go . Why not put it in the ticket that Lufthansa and Air Canada work together and that both flights ref should show !! It would avoid a great deal of anxiety . Only offered 1 round if hot drinks over 9 hours ! Departure delayed by nearly 60 minutes"
優點： "Great flight"
缺點： "The fact that there were no snacks"
優點： "The hot dinner was good"
缺點： "The pudding was poor, it was just a wrapped cookie. The movie selection was terrible! Most of the films were very old!"
缺點： "Flight was delayed for 3 and half hours."
優點： "Ease of service and efficiency."
缺點： "few movies"
優點： "I was reading so much about how cramped and uncomfortable the seats on Air Canadas 787's, but I don't think their product is any worse than most other economy class products out there."
缺點： "Their "continental breakfast" was a dry piece of banana bread and yoghurt. No jam, butter cheese or other spreads to compliment with your bread. Most disappointing "continental breakfast" I have had on a plane!"
優點： "Great service wide enough seats. great company overall"
優點： "Excellent value for Economy flight"
優點： "Ease of boarding - no long queues. Offer to put hand luggage in the hold with no charge."
缺點： "Didn't board as I missed the connection."
缺點： "No vegetarian options"
優點： "Great timing of flights to arrive in afternoon. Also liked flying on the 787. Service was great as there was always someone checking to see that you were comfortable."
優點： "The staff"
缺點： "No TV monitors and food was bad"
優點： "The plane took off and landed on time."
缺點： "The food was terrible and the staff were in there own world and not particularly polite. Hand luggage was not managed so the bins were rammed. Some people had 3 pieces of large hand luggage. Food was the worse I have had on any flight. I would rather pay and have something edible. On 2 of my 3 flights the staff were so wrapped up in there own life's, they did not manage to finish the safety checks before taking there seat. Overall a poor experience."
優點： "Food, service, seat (Business class), aircraft"
缺點： "No internet connection"
優點： "The staff on board the plane were excellent."
缺點： "The wireless entertainment system is slow and glitchy and did not work on an older iPad. The food was subpar but by airline standards was middle of the road."
優點： "Friendly staff"
缺點： "Old plane, no in flight entertainment"
優點： "Constant supply of food"
缺點： "No entertainment on seats"
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
優點： "Boarding went fine"
缺點： "Inflight Entertainment was terrible. I had to watch the trailer 3 times before it started. If picked another, started at a different point in movie. The flight attendants kept making announcements every few seconds interrupting movie instead of just one long one."
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
優點： "The crew was great However my neighboring seat mate tray was stuck. They compensated both of us however those should be check in first class."
缺點： "Sits not suitable for long distance travel"
優點： "The supervisor sent us a credit for the vomit in our seat."
缺點： "If there wasn’t vomit in our seats. They could have move non rev passengers to our seats and moved us into clean seats."
缺點： "small cramped plane.united airlines made us pay to recheck out bags on a connecting flight despite telling us we wouldn't have to."
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
缺點： "Only one bathroom open for many passengers in the back. Small seats and huge people, so uncomfortable. A lot of turbulence."
優點： "Had a great tailwind and plane arrived ahead of schedule"
優點： "Flight was short and got to gate on time"
缺點： "sat for about 20 min. before takeoff with no info"
缺點： "I had seats selected with my travel companion TOGETHER and when we boarded we were bumped to middle seats at the rear (the least desirable seat in the plane, separate from one another). I had select d seats when I purchased. The reassignment was not requested by me nor was it presented to me. I bought a specific seat and it was given to someone else. I am not happy with this."
優點： "Fast & efficient"
缺點： "Not much"
優點： "fast take off and good service."
優點： "I got there."
缺點： "Virtually no service. Paying for checked baggage."
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
優點： "Comfortable; friendly crew"
缺點： "Flight was delayed on takeoff and then waited for about 45 minutes on the ground before getting to the gate"
缺點： "We were supposed to leave but had to wait on the runway. And I was a little cold , and the air was stale. Other than that it was great."
缺點： "Very tight quarters ..."
缺點： "The yogurt that was served in business class was out of date by 10 days"
缺點： "Delayed flight."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "Good on-phone customer service to make flight accommodations since we missed our connecting flight out of Denver"
缺點： "Insufficient and/or incomplete communication from pilot as to the nature of the delay (unhooked cable), how it was being addressed (the ONLY person that could hook the cable was still at home; then when he did arrive, he was assigned to fix another airplane before ours), and what we, as passengers, could do to help ourselves (United staff was reviewing connections, but then no one ever came back to relay information about that). We missed our connecting flight (we finally departed 15 minutes before our connecting flight left Denver); I had to call customer service while still sitting on the plane, and we were placed on a connecting flight out of Denver that left 4 hours AFTER we should have landed at our final destination. What should have been 9 hours of total travel time (including driving to and from airport, security checks, customs, etc.) turned into 20 hours, resulting in a lost 1st day of our trip."
優點： "On time, comfortable seat, good drink service."
缺點： "Everything was fine, nothing to dislike."
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "The seat did not recline and the smell very bad"
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
優點： "I liked the crew once we were on the plane"
缺點： "The plane was full and we were on basic economy. The folks at the gate were rude and unhelpful, at the United kiosk the personnel were openly hostile. Thank goodness the crew treated us with some decency and were very nice."
優點： "The crew at the gate as well as the crew on the plane were excellent and very helpful. The gate crew made rerouting very easy."
缺點： "The 3 hour delay made for an exceptionally long trip. Delays are so very common on United; especially when connecting through O'Hare."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "Everyone was very attentive and the flight could not have been more comfortable."
優點： "Movies on personal device"
優點： "Flight was on time and punctual"
缺點： "The two air hostess were quite salty and unhappy with most passengers. Felt that all of were a burden - c'est la vie!"
優點： "s This time my flight was on time so I was happy"
缺點： "Flight was originally for 2:58pm. When I got to the airport it was delayed until 4:15pm. This wasn't ideal but I would still make my connecting flight in EWR at 6:20. I got to my gate to find a sign saying "most on time arrivals in our history" followed by my flight now delayed until 5:00pm. It was once again delayed into 5:20pm and so I had to be transferred to an American flight or else I would not have left the day scheduled."
缺點： "After spending $3000 on two first class tickets- my fiance was sent to urgent care and we were unable to make our flight on time. Customer service told us that they were unable to re-book us without a fee and even then they couldn't honor the tickets until 3 days later. This was frustrating given that there were numerous first class tickets available on various third party sites and united.com that would have been able to get us there the next day. Long story short I spent another $2300 to book a new flight with delta and I will never use United ever again."
優點： "I like that after my 1st flight was cancelled, they booked me on another flight that is so delayed I'm still waiting at the airport!"
缺點： "I'm still waiting at the airport"
優點： "The flight attendants were friendly for the most part."
缺點： "On both flghts we requested a bassinet for our 3 month old. We were told on the phone if one was available we were able to have it. Both flights had bassinets but we weren't allowed access to them. On our first leg the bassinet was in economy plus and we were economy. On the way home our fight was downsized to a smaller plane and the airline was too busy trying to cut 25 people off the fight they weren't able to give us a seat where the bassinet would be. We asked several flight attendants and got different answers from each one."
缺點： "All of us passengers sat in the plane for 2 hours while 17 ppl were removed and then seats resat. This massive overbooking on the part of the airlines, caused me to miss my connecting flight and my connecting train, and miss a whole day of my costly vacation. On top of this, we had to pay for changes to the connecting train (a cost we weren't expecting to incur.) This flight in the end has turned out to be one of the most costly and uncomfortable flying experiences that I've ever had. I am hoping that either Kayak, Lufthansa or the operating airlines, United, will step up and make recompense for this monetary loss. Thank you, Sarah Minnich firstname.lastname@example.org"
優點： "Fastest flight and boarding."
缺點： "Girl at gate was rude!!! After missing connecting because of Uniteds negligence, my brand new luggage first time used, zipper to main compartment was ripped half way out!! My clothes and stuff hanging out as its coming out baggage claim!!!!!! This was a nightmare"
優點： "The crew was very capable and efficient and fast with serving food and drink."
缺點： "I was still a little hungry after the second meal - the sandwich could have been bigger or maybe add something to go with the sandwich."
優點： "Basically nothing!"
缺點： "We normally fly Delta/free entertainment. United/ swipe your card to view. Flight attedant service was minimal at best."
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
優點： "Timely updates on my flight status and gate status"
缺點： "Delayed original aircraft- transfered to different flight"