Food was bed it was Hindu meat and I am vegetarian called earlier to changed to vegetarian food but only changed whole going back to india and coming back give me Hindi food and it was meat so can’t eat, asked crew to give me some fruit or vegetarian food but no one came to help me out brought sand food again Hindu meal and I told her I am vegetarian stayed hungry since I don’t like only bread either with out subji. Also charged me extra at the airport I can’t take a Bavk pack with out lap top and charged ne for that almost $100, that’s not right. Please give me refund my $100. Thanks
優點： "服務員態度很差 服務過程總感覺在趕時間想早點休息詢問個問題也只顧著儘快打發 非常不滿意"
優點： "The crew were awesome"
缺點： "The film choice was poor"
優點： "The crew members were great and managed everything effortlessly. The pilot was also very friendly."
優點： "Crew was good and seats were comfortable."
優點： "Seat was fine for size of plane and comfortable for a night flight. Food was flavoursome and nice."
缺點： "Had a problem with the two socket headphone Jack as it was not seating correctly so only got sound out of one ear mostly"
優點： "The entertainment is fantastic"
缺點： "The crew, not very hospitable"
優點： "cheuk in 快！吾使等太耐！"
優點： "All on schedule, very comfortable flight. Emirates should abandon the 777, A380 make the flight much better!"
優點： "comfortable seats and entertainment system"
缺點： "the food wasn't so good and I expected more from an Emirates flight"
缺點： "後面有保留組員座位 建議可圍起來 以免不停的乘客來坐 一開始可阻止到後來惡意人得逞 很不公平 我們全程坐自己位置看了很厭惡 既然不聽勸阻 那建議乾脆禁制"
缺點： "選至前面座位 但組員把兩大一小特別調到中間四位位置 左邊也有兩個壞小孩 全程吵鬧不堪負荷 分散開就算了但集中附近乘客情何以堪"
優點： "I like the professionalism of the crew. Lots of shops to visit in Athens Airport."
優點： "Good service by Emirates"
優點： "Hard to fault Emirates business class flights, flight was comfortable and smooth and crew attentive"
缺點： "Would love Emirates to fly the A380 from Glasgow but know its not possible with our small runway, maybe worth investing in though as always a busy flight both segments"
優點： "Great video console for a short 1.5 hour flight to Yangon"
缺點： "Nothing. Everything was fantastic. Just a really nice quick flight."
優點： "Consistently good service from emirates crew"
缺點： "Too much meat in the dining options Boarding was slow"
缺點： "Poor service, host lied when queried on arrival documentation to avoid doing anything. Second person we asked was helpful and answered immediately. Plane was two hours late with no explanation or communication. I did not expect such a poor level of service and it my worst experience with emerits."
優點： "Entertainment Staff"
缺點： "Delayed 40 min Long time for luggage"
優點： "entertainment is great."
缺點： "food is the same as last flight."
優點： "Staff on board was very nice and attentive. Much nicer than the crew on my outbound flight"
缺點： "Trash was not picked up frequently enough. By the end of the flight the plane was a pig sty. Also there was no toilet paper in the bathroom at the deprting airport"
優點： "Very clean. New fixtures nice screen"
缺點： "在葡萄牙跟杜拜的登機時間較晚開放，在機票上寫的最晚登機時間時，實際上還有很多旅客還在排隊等候。 777機上娛樂的電影無法選擇字幕，很多電影因此都無法好好的觀看。"
優點： "The planes are always beautiful, clean and atmospheric. The staff is always polite and friendly, and well put together. Never have I ever had a bad experience with Emirates."
缺點： "Broken seat, little leg room...A380 is a much better plane than the airbus."
缺點： "上半年前坐同一航班用餐時要求喝bitter lemon汽水，服務員很热情的去找給我們。今次作同样要求，两个航班的服務员皆说沒有"
缺點： "I was scheduled to leave Accra yesterday at 5:50pm. The flight was unexpectedly cancelled and the stranded passengers like myself were corralled to a nearby hotel. The flight has since been rescheduled several times today and settled to finally leave at midnight this evening. I missed my connection but it has also been rescheduled, but I doubt I will make it. Emirates has left me stranded. It's ridiculous how they failed to keep us accurately informed."
優點： "Service is generally ok. Polite and ontime flight (infact ahead of schedule."
缺點： "The entertainment system is getting old and buggy. I have sat on United's international flights now and their systems is som much simpler but fast and responsive. They should try and change it to United's."
優點： "I can't believe how nice this was for getting such a good price. Good space, Tons of movies, super attentive staff."
缺點： "Despite booking wheelchair assistance throughout, my parents did not get that benefit."
缺點： "Crew woke us up to ask us if we wanted food. I've only ever been woken up before for safety reasons (seat belts, etc) We were not impressed with the arrival in Dubai. We came in a large plane and had to deplane very far from the terminal onto buses, down a long set of stairs. They did not send enough buses so we waited on the hot outside stairs for about 15 minutes. It took us a full 45+ minutes from landing to get to the actual terminal. We were grateful we had a long layover or we would not have made our connecting flight!"
優點： "Overall was good"
缺點： "Didn't live up to expectations. Halfway through a 10 hour flight the entertainment system went down. It took a few times of calling the stewards to actually communicate the issue and inexplicably the system was never reset until 15 minutes before landing. I understand things happen but communication was lacking and slow."
優點： "travel was pleasant"
缺點： "Due to visa processing delays I couldn't return back"
優點： "The selection of tv shows and movies was excellent. Very diverse. The crew were also very responsive to anything we asked (water, questions, etc...) They gave me good advice regarding my connecting flight."
缺點： "The plane was an older model, so the touch screen was a bit unresponsive. Our tvs were shut off for the first two hours because of a glitch."
優點： "Food was amazing crew was too helpful nice DDF overall flight was good will travel again"
缺點： "We kept a option for wheel chair but no one turned up that was disappointing."
優點： "More spacious and easy navigation on entertainment screen. Good food."
優點： "The seat was comfortable."
缺點： "Food was really bad. I have travelled in Qatar Airways B class and there I was impressed by the food quality. Here it was really pathetic. Crew was helpful but were not willing to go an extra step. Like , offering a cup of coffee after someone wakes up."
缺點： "Small sandwich and small breakfast for 9 hour flight"
優點： "It is the best airlines in the world ."
I liked the comfort and the gifts. The service needs to be improved. Overall, everything is good, and I would use Turkish Airlines again, but it depends on the price, of course.
Just keep doing what y’all are doing
The pre-boarding crew in Istanbul for the flight to NYC did not have accurate information on Covid requirements - kept insisting I need a PCR test, when in fact an antigen test was sufficient for my category of travel. Created unnecessary tension.
優點： "Everything was perfect"
缺點： "nothing, all was perfect"
優點： "The crew was not amazing, it was okay The cabin was clean. Food was dog food. The seat was uncomfortable but no different from other airplanes of other airlines. Entertainment (if the selection of senseless movies could be called that) was okay to boring."
缺點： "For the price, overall conditions could be better, at least the food and drink could be better."
優點： "I liked the ability to check in online"
優點： "The crew was OK. The seats were normaly OK."
缺點： "Maybe better food"
缺點： "Very comfortable and well run."
缺點： "I would definitely have vegetarian food. 30% of population is vegetarian"
優點： "Food was great, service was also amazing."
缺點： "The seats are so small and so uncomfortable, it almost made the 11hr flight unbeatable"
優點： "Mediocre seats, very friendly staff."
缺點： "Better food options, more comfortable seats, easier access to wi fi"
缺點： "Seats are hard as a a rock..it was like A cattle car, no ability to check in on line, service at the counter horrible, baggage ridiculous my 30.L duffle definitely qualified for carry on but my tiny backpack (10 L) small as a purse) made the guy say check the duffel...others had huge rally bags plus back pacjs"
優點： "Entertainment and punctuality"
缺點： "I think some of your steward and stewardesses exhibits racist tendencies. I am not sure why this is so. They need to be educated that we are all paying customers and they should know how to avoid the discrimination trap."
缺點： "Rude crew.. i am elite plus ..i can only imagine how they treat people with no status"
缺點： "My bag didn’t arrive"
缺點： "Same problem as the first segment (see above)"
缺點： "The boarding was a little more chaotic, but the host airport has a major influence on that process."
缺點： "We didn't get anywhere cause we didnt have visas."
優點： "Entertainment and crew were helpful"
缺點： "Food messed with my stomach."
缺點： "Turkish Airlines sells you a long layover business class ticket but then cannot deliver the promised hotel as American passport holders cannot leave the airport So enjoy your 22 hour layover in the gate area This is fraud This change in visa for USA passport holders was known for weeks but they chose not to let customers know when booking the tickets Kayak You should take this up with Turkish Airlines as this is blatantly false advertising and you are supporting this fraud on your site by not highlighting the restrictions"
缺點： "Reaction of crew to passengers call needed improvement."
優點： "We like that everything was on time. The food service was excellent and we enjoyed that entertainment was provided on such a short flight."
缺點： "The boarding process on the flights between Istanbul and Sofia were somewhat chaotic.We had boarding group assignments, but there were no announcements for these groups."
缺點： "Lost my baggage, refused to give another ticket when getting to Istanbul late made me miss my next flight. Had to sit 10 hours and buy another ticket from another airline to make My destination a day late."
缺點： "The woman at the Rome airport turkish airlines counter scolded us for being a little late to arrive to the airport. She was very rude to say the least."
優點： "Crew, food, and beverages given were all excellent."
優點： "Our Turkish Airlines flight was late boarding and passengers were upset about not being able to make their connecting flights. The crew handled it well, but anxiety was high. The food is always good and one of the reason I fly Turkish Airlines on a regular basis."
缺點： "Passport Control at Ataturk International was a nightmare with hundreds of people ahead of us in the queue. No Police to secure the area, so people rushed the line pushing us aside and jumped the queue, this happened repeatedly. I would advise people NOT to fly into this airport and expect to make your connecting flight, because it doesn't play out well at all. We were in line for 2 hours and witnessed people pushing, shoving, yelling at strangers and generally acting like animals. I found the whole experience highly disturbing."
優點： "Onboard food was good"
缺點： "Crew wasn't attentive, flight boarding was delayed with passengers on the bus waiting for boarding ramp to the plane, for awhile no explanation was given."
優點： "A much nicer 777 on this leg."
缺點： "The lounge at IST is overcrowded and lacks sufficient showering facilities. There was leftover food everywhere that the overworked staff tried, in vain, to keep up with."
缺點： "it was late to arive"
優點： "The staff are friendly the food is great and their are lots of options, there is nothing to buy, everything is included in your ticket price (entertainment, games, movies, food, snacks, drinks, including alcohol) as well as a complementary travel bag with a sleeping eye mask, slippers and toothbrush and toothpaste. I couldn't be happier. I will seek out Turkish Airlines now every time I fly!"
缺點： "nothing, it was the best flying experience I have ever had!"
優點： "Timing of the flight."
缺點： "I have used this same flight 6 times and only the first time was good. The others were getting bad every time. The service is very poor. The food is not good. You can not say you are out of pasta when you said you will serv it. Flight attendants really are not friendly."
優點： "The food, the service"
缺點： "Too many announcements"
優點： "Entertainment is good, many movies and games for kids."
缺點： "Flight attendants are rude."
優點： "Great experience for my first international flight."
優點： "Delicious food, fantastic entertainment system, power plugs and USB plugs at every seat. The amenities kit everyone gets is fantastic and sure makes the flying experience feel more special."
優點： "The food and service were great."
缺點： "Seats were a bit tight"
優點： "The crew was great. Flight normal, food and drinks good."
缺點： "Boarding took a little longer and was delayed without them giving us a reason for it."
優點： "Always love THY's customer service!"
優點： "Crew is always excellent, food is amazing. Overall is always good."
缺點： "The airplane was old, seats were uncomfortable. Ataturk staff, Turkish Airline ground staff is so HORRIBLE, we are never traveling with Turkish Airline again."
優點： "I liked the aircraft. They were fairly new and well maintained. New inflight entertainment and movies. Fairly spacious for a medium sized person."
缺點： "I feel the food could have been better."
缺點： "Check in person said we had an exit row seat; we didn't on either of our flights he checked us in for."
優點： "The entertainment and food were excellent."
優點： "I liked Sofia airport personnel friendliness"
缺點： "No entertainment system, flight attendants are not very friendly."
優點： "politely crew."
缺點： "food caused stomach pain"
優點： "Great food and great service by crew. On time. Good aircraft. Good connection times."
缺點： "With the high level of noise, I prefer movies with subtitles/CC. There were only a handful of such movies on the flight. Seats a bit too cramped and become unbearable when the front seat leans back.. Suggestion: have a hole section (i.e., center section, between isles) with seats that do NOT lean back."
優點： "Nice onboard entertainment system"
缺點： "Extremely rude flight attendants. Did not care at all for customer service. Do not expect western standard service ! Service is 3rd world."
優點： "Everithing was exelent, the best food, movies and nice crew"
缺點： "Our plane was not attached to the terminal and we have to go on the bus, we was with little kid amd 2 hand bags - wasn't pleasent"
PHOG airport infrastructure leaves a lot to be desired and even lack back up electrical generators for power outage contingencies that delayed the departure of this flight more than 1.5 hrs. As the gateway to Maui they need a lot of work to meet standards
優點： "Everything basically"
缺點： "Try not to loose my luggage next time full of my family’s Christmas gifts. It was a short flight and a giant Leopard print bag. Crew was rude, didn’t wake me to let me sit up. She just shoved my seat forward"
優點： "Flight was short"
缺點： "Could have not delayed the flight 3 times."
缺點： "Not being delayed for 6 hours would’ve been better."
缺點： "Cabin crew was good not great - expected more in flagship"
缺點： "The terrible communication for delays and boarding."
優點： "I’m home"
缺點： "Ran almost an hour late with. I explanation of why. No seat power - first class had mediocre seats. No foot rests and not very comfortable"
缺點： "No wifi, drinks came in the last 5 minutes flight was 1.5 hours late"
缺點： "Was late. Almost missed me next flight."
優點： "Comfortable bulkhead seats tho talk husband didn't have enough room for his feet."
缺點： "No power outlets!"
缺點： "We didn't take the flight. The previous flight arrived late. We had to rent a car to the final destination."
缺點： "I will never, ever book with Kayak again"
優點： "The crew was awesome, very attentive and helpful."
缺點： "The plain was very old meaning no screens, outlets, pretty much no entertainment what so ever."
優點： "Staff were friendly and efficient"
缺點： "No snacks because of short trip, so can’t rate properly."
缺點： "Waiting for 30 minutes a Dublin to dock."
缺點： "No individual TVs. I won’t fly without making sure my individual seat has its own!!!"
缺點： "I paid $10 for the WiFi service and it wouldn’t connect at all. I had a short flight so i never got to send my emails off. American Airlines should refund me my $10."
缺點： "Instead of flying MIA-EWR I was sent to ORD and then to EWR arriving at 11:00pm"
缺點： "This was my final connection from a long flight, we did a line to check in and get our boarding passes, when we got to the gate I found out I didn’t have a seat number asigned but husband did, they gave me one there but of course it was not next to my husband, it was the last seat available at the end next to restroom. The smell coming out from the it was so disgusting even before th first person went in, they should do something to improve the cleaness in the restroom between flights. It would probably take them 30 more minutes to do so, and I would not mind waiting for it even if this was my final flight after 15+ hours."
優點： "Landing at my final destination."
缺點： "Over 3 hours of delays. American Airlines needs to get their act together at Chicago O’Hare airport."
優點： "Operated by American Airlines and the crew was polite and attentive."
缺點： "Economy Class is a Beat Down, but what are you going to do?"
優點： "We got home early"
缺點： "The sandwich was auwful"
優點： "Journey on time, crew friendly and helpful"
缺點： "Cramped seat, only 1 toilet"
優點： "Boarding staff helped me change to a seat that was suited better for my child and I- I was SO grateful. During the flight, flight staff made sure my child was happy/comfortable which meant a lot to me."
缺點： "The normal things- better cushioned seats with some lumbar for those of us with back/nerve issues; a little wider seat options in economy for heavier people or those with lap infants; Honestly I’m reaching because I was just really happy with my flight/plane/crew service."
優點： "The fight was not over crowded."
缺點： "Coach seating is too tight"
缺點： "i couldn't get my seat before the flight. Coouldn't even find out it was on American airline. So I couldn't get gluten free meal for any of the legs of my journey and I have celiac's disease. A real problem!!!!!"
優點： "Food voucher, small consolation for a missed dinner with family!"
缺點： "Delayed due to tire issue, deboarded and were told another plane would be there in 45 minutes, took 3 hours!!"
缺點： "The plane was older and seat room was pretty bad. Under the seats was more open though."
優點： "The flight attendants were helpful and friendly. Short flight, so seats were good."
缺點： "Food options are generally not good on American Airlines flights. This has been a beef of mine."
優點： "Flight was delayed. No food offered."
優點： "The crew was awesome."
缺點： "You guys lost our luggage!"
優點： "Flight and landing were smooth."
缺點： "Touch screen worked sporadically. Wifi never worked. Boarding plane was very unorganized."
優點： "Nothing. Someday the airline industry will be disrupted and we'll all remember this and say, "can you believe what we used to put up with, and how expensive it was?!""
缺點： "No decent food available, they ran out. People allowed to play movies loudly with no headphones for 5 hours straight. Uncomfortable seats with no cushioning."
缺點： "Delayed boarding that caused us to miss our next flight."
優點： "I was traveling with two teenagers and originally there weren't 3 seats together. When we got to the gate they had reassigned our seats for us to sit all together. I appreciate that."
缺點： "We had already pulled out of the gate to leave when the captain informed us the plane had maintenance issues and we had to wait for a gate. We waited. When we got to the gate he announced the crew had timed out and that we should take our things and get down to wait for more information. Once at the gate we were told they were trying to put a new crew together for us, including the pilot. While we waited they did provide good quality deli food for us. I appreciate the food but the 5 hour delay, I did not appreciate."
優點： "The PWM airport, ALMOST makes air travel tolerable. Great little airport. Crew was pleasant, Seemed to enjoy their work. That, alone makes a huge difference in an industry that truly doesn't put customer service anywhere NEAR the top of the priority list."
優點： "GSP easy to navigate- easy option for WNC travelers"
缺點： "Due to a flight being cancelled earlier in the day, flights for the rest of the day were over booked. Instead of getting bumped from flight to flight due to the earlier cancellation, I and 6 other passengers decided to drive."
優點： "The crew was friendly and efficient."
缺點： "Paying for extra legroom, delays, being told the flight may be canceled if we didn't leave by a certain time, no beverage service"
缺點： "The flight was delayed, the ground staff made no effort to update its passengers as the mood to grow angry, however instead two of the counter people continued to laugh joke and talk between themselves as everyone grew more and more restless by 6:30pm"
優點： "we arrived safely"
缺點： "had to take a shuttle to depart from a remote terminal. Had to climb up a long ramp. Seats were very close to each other (no knee room). No food. not enough overhead space for luggage. Very tight and uncomfortable seating."
優點： "Fantastic customer service - from lounge to arrival gate. Unlike BA this airline does recognize its frequent flyers and upgrades us often to business. I fly a lot - Executive Platinum - and this makes a huge difference."
缺點： "My connecting flight LHR to AMS was on BA and they really droped the ball compared to AA."
優點： "The wifi service and very enthusiastic flight attendant!"
缺點： "The food was bad"