優點： "Pilot's landing was top noch."
缺點： "During boarding there was a crowd with no possibility to maintain social distance. Crew should have given propper instructions to avoid that."
優點： "The crew was OK. The seats were normaly OK."
缺點： "Maybe better food"
缺點： "Very comfortable and well run."
缺點： "Vegetarian food. 30% of people are vegetarian"
缺點： "I would definitely have vegetarian food. 30% of population is vegetarian"
優點： "Food was great, service was also amazing."
缺點： "The seats are so small and so uncomfortable, it almost made the 11hr flight unbeatable"
缺點： "The best Airlines ever from every aspects, I’m frequent traveler of Turkish airlines and will be for good."
優點： "Mediocre seats, very friendly staff."
缺點： "Better food options, more comfortable seats, easier access to wi fi"
優點： "Flight arrived on time."
缺點： "Boarding was unnecessarily chaotic."
缺點： "Foot rests in economy - better ventilation options airflow"
缺點： "The plane was 1 hour late to board. This is very inconvenient as I had a connecting flight, with layover of an hour and a half! I had to run like hell just to make it in time for the boarding of my second flight!"
優點： "Food and plane"
缺點： "IST transit"
優點： "Good movies good food"
優點： "As above"
優點： "The cabin crews on Turkish work very hard. The food is well prepared ,"
優點： "The food and the entertainment"
缺點： "Boarding was late and they change the number of the gate without telling the passengers. The seats were uncomfortable."
優點： "All was really good"
缺點： "Long lines ( about 40 min) to get into transfer zone at the airport. I guess this is not aircompanu fault, but airport."
優點： "Quality service and efficient"
優點： "Cozy big leather seats in Business Class, excellent breakfast and good service overall. Turkish Airlines continued to amaze me."
缺點： "Boarding by bus - not my favorite way of getting on a plane. Probably not the airlines's fault."
優點： "The service was excellent, staff helpful and understanding."
缺點： "No business class priority boarding, no assistance available with transfer."
缺點： "Chairs spaces"
優點： "The check in assistant put us on an earlier flight to Istanbul we didn’t mind as our next flight was at 8pm so had hoped to leave the airport."
優點： "We were sat in the middle rows for this flight. But only flew for 50minutes so not a big problem"
優點： "Full meal and entertainment system even for a shorthaul flight."
缺點： "Tight leg room"
優點： "I loved the customer service and the staff are ever so friendly. Always smiling and making sure we are ok. Polite and helpful."
缺點： "Flight arrived 20 mins late. Luckily my connection is 12 hours later"
優點： "On time, friendly, good food"
優點： "Professional nice food"
缺點： "My bag didn’t arrive"
優點： "Entertainment options good"
優點： "Food and service is excellent. Istanbul lounge is great."
缺點： "Delayed in both directions. Happens. But zero announcements. Zero. Staff didn't know what was going on. Complete chaos."
優點： "Lot of empty spaces"
缺點： "Lot of rubbish on the plane"
缺點： "It wasn't great experience as we missed the flight back to UK. They lost my husband wheelchair and we did missed the flight. They Redbook flight which was three hours later, so missed our tax home as well. We haven't received any apologies not even offer a drink. DISAPPOINTED"
缺點： "Same problem as the first segment (see above)"
優點： "The staff were very welcoming and the seats were very comfortable"
缺點： "Flight was a little delayed"
缺點： "The food - I always have a v-meal - is sadly inadequate. Not enough of it, and very unimaginative. And they always supply the same thing, unless I was just unlucky to have the same thing three times in a row. Boarding was chaotic - a full flight crammed into a departure lounge with far too few seats. There were many families trying to board and the staff could barely cope."
優點： "never go to turkey only few places are famous caz holiday but over all people are so selfish u can find the right place to eat or spend over night and all flight are always late when try to find out they always says on thier own language not even english we don’t care have missed my tow flight and couldn’t find anyone to talk as responeble person don’t got to turkey all pay ur money to some where better you can enjoy"
缺點： "never go to turkey only few places are famous caz holiday but over all people are so selfish u can find the right place to eat or spend over night and all flight are always late when try to find out they always says on thier own language not even english we don’t care have missed my tow flight and couldn’t find anyone to talk as responeble person don’t got to turkey all pay ur money to some where better you can enjoy"
優點： "Comfortable, on time and as always good service from Turkish Airlines"
優點： "Attendants were very nice."
缺點： "The seats were so close. It was like riding on a transit bus. An 11 hour flight would be nice with just a few more inches between seats.. I don't expect real comfort in economy class but just two more inches would have been nice."
優點： "The food was nice. The onboard crew was kind."
缺點： "Our first flight was delayed (due to the air graft arriving late), causing us to miss this flight. The Turkish Airline staff informed us that we would have to wait 24 hours, purchase a hotel at our own expense, and acquire a Turkish visa, also at our own expense. When my husband asked to speak to a manager, it took 45 minutes before a staff member offered us another flight that arrived only a few hours later. All other staff members were on their personal cell phones and would not answer our questions. By the time our boarding passes we’re printed (an hour later)we had to run to our gate in order to make our flight. This left us no time to contact our driver who was picking us up and let him know when our next flight was arriving. We’re extremely disappointed in the customer service and appalled at the lack of professionalism."
優點： "I didn’t like anything. Or maybe the only thing I liked is getting to my destination so I don’t have to be flown by that terrible airline anymore."
缺點： "The fact that Turkish airline clearly is too stingy to take proper care of their passengers. You don’t provide accommodation when people get a stopover which is disgusting considering it is an airline that is supposed to represent a developed country. This cancels out anything you feel is a plus about the airline. This needs to be sorted out."
缺點： "The worst airline I have ever flown with, worst disruption management"
缺點： "My entertainment set didn't work"
缺點： "Would highly recommend"
優點： "Overall it was ok. I enjoyed the leg space."
缺點： "I suppose it's just a matter of different manners"
優點： "kayak was poop for help for me."
缺點： "The flight from BTV to JKF was cancelled day of departure, within a mere 4 hours of take-off. I only received an email.... This, in turn, caused a domino effect for the remainder of my flights and travel plans. I had to PURCHASE brand new tickets and go through a refunding debacle, not through Kayak but another third party whom actually held the tickets. FIASCO is the word! Kayak did not even recognize the cancellation and continued to try and check me in to flights i was not on. Such a headache.. I will not be using this service in the future"
優點： "Facilities are really nice"
缺點： "I only got one boarding pass at the check in."
缺點： "No entertainment system in the seats."
優點： "Our flight from CAIRO was delayed for 3 and half hours. We missed our flight to Chicago. The Staff at Istanbul airport were very very unhelpful and rude. They did not try at all to find an alternative route for us. The lack of empathy and understanding was astounding. NEVER TURKISH AIRLINES AGAIN!"
優點： "Seats were very comfortable. Plane interior was in new condition, including electronic window shade tinting."
缺點： "Staff was not particularly warm or attentive. Was never offered more to drink, and after asking for more wine was ignored."
優點： "Salimos a tiempo . El business es muy confortable"
缺點： "La comida horrible . No se limpian los baños"
缺點： "Bigger seats the new ones are way to narrow"
優點： "Impressive service... amazing crew, very friendly and professional"
缺點： "Boarding was crazy. Could not everyone in the gate area."
優點： "KLM STAFF WERE VERY PROFESSIONAL"
缺點： "SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE"
優點： "the crew was wonderful, we got a nice Wrap and water, wine or coffee for free, not all airlines serve it anymore, we were on time and I got whatsapp message with updates of the flight"
缺點： "The plane is so old..,"
優點： "Fantastic gate agents!"
缺點： "The food was terrible."
優點： "The crew was pleasant"
缺點： "Baggage checkin & flight boarding was slow & disorganized."
缺點： "I was seated next to the restroom, which is not a pleasant experience for an international flight."
優點： "The crew is really welcoming"
缺點： "The seats are too narrow and a bit too hard"
優點： "Good beverage service."
缺點： "Over an hour delayj for departure."
優點： "Service is awesome. Food is great."
缺點： "People with short connection are affected by the 15 to 25 minutes delay."
優點： "It was all fine"
缺點： "Really was unsure of why I had to purchase a ticket as I was able to pick my own on the way to Billund"
優點： "Crew were friendly and helpful. Moved me up front in the plane so I could make my connection."
缺點： "Not having to walk outside in Edinbur4gh to board the flight."
優點： "Being fed was amazing and watching free TV was great!"
缺點： "I wish there were personal fans because it got uncomfortably hot sandwiched between people"
優點： "Seat space a bit tight . I should have upgraded to more leg room . Next time!"
優點： "Food provided, staff kind"
缺點： "Was several hours delayed and check in took 45 minutes because they somehow lost my reservation."
優點： "I love the food"
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
優點： "Seating is tight. The crew was great !"
缺點： "As we landed we had to wait on the plane for an hour and a half because another plane (Spirit) was in our “parking spot.” This made it very difficult for people and connecting flights."
優點： "Smooth flight."
缺點： "Seat a little cramped."
優點： "The constant smile conferred by flight attendants through the entire flight."
缺點： "The boarding was a bit disorderly. Lanes for zones 3 and 4 were not clearly indicated."
優點： "Friendly crew! More legroom, good entertainment and food was great! Smooth landings pretty much on time."
缺點： "Boarding could be better"
缺點： "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"
優點： "Flight crew very nice"
缺點： "Paid $70 for seat with more leg room and was the exit role to main entrance. No overhead space for carry on: broken food tray holder. People stepping on my feet. And gather in your space waiting for bathrooms. Window seat had no room for feet because of closed door"
優點： "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight."
優點： "Good selection of movies."
缺點： "Very small seats with no leg room and very little room on either side. The food was bad - even when compared to other airplane food. Plane is kept too warm."
優點： "Arrived early!"
缺點： "Boarding seemed disorganized."
優點： "Food was excellent, frequent and filling"
缺點： "The seat was not comfortable compared to my prior leg of the journey. Unfortunately the bathrooms were not clean, I understand that it's not the sole responsibility of the crew and passengers need to be mindful too."
優點： "Need better quality tvs for such a long flight and better movies There were only 4 Bollywood movies and not the latest ones either"
優點： "The attendants took great care of us. Super smooth flight."
缺點： "Actually the Welcome on board announcement. The part where they special welcome loyalty program members. I do not get that... I am an explorer holder my self, but really?? so other paying customers are not as welcome. This is leftovers from the older days.."
缺點： "Super delayed. Could have fixed the issue BEFORE we were sitting on tha plane for TWO hours"
缺點： "Missing wheel chairs swrvice lounge far away no food option just lame klm tipique"
缺點： "Bag was lost"
優點： "Service impeccable!"
缺點： "They have one line of executive class after the kitchen and toilet, is very noisy."
優點： "Pretty basic one hour flight so there's not much to complain about or praise about. I got some sleep which was good."
缺點： "The crew had their general Dutch aloofness on form. Chatted to one of the stewardesses in Dutch up until she saw I had a British passport then she decided she could only speak English to me."
缺點： "Old airplane with not really comfy seats. No outlets for charging devices. Very old entertainment screen."
優點： "Crew was very helpful.food"
缺點： "Food was not upto the mark."
優點： "I was pleasantly surprised they had a snack service on such a short flight. The flight attendants were very friendly"
缺點： "Amsterdam customs is the most disorganized I have ever seen. With the number of tourists entering the country you would think they would have done something about it. There were only 2 customs agents!! One for all passports and 1 for all passports. We were in the customs hall longer than we were in flight!"
優點： "Everything. Staff incredible."
優點： "Airline staff good and professional"
缺點： "Nothing one can do, for a 6.2" guy, the metal bar that forms the shape for the pouch for magazines and such digs into knees, ESP if person in front adjusts seat back. Fold out table barely accommodates laptop."
缺點： "Why do the crew have to slam the overhead and catering compartments to get them to shut?"
優點： "Overall, my trip to Cardiff via Amsterdam was smooth and delightful. I've flown a few short trips this summer and I was pleasantly surprised to find KLM still offered complimentary snacks. What a refreshing change!"
缺點： "There was no entertainment which is why I assigned that category only one star. The boarding process in Amsterdam could have been a bit smoother. Announcements were no clear."
優點： "Fortunately, the plane was not full, so people could spread out a bit to create extra room. The food was really good! (surprisingly)."
缺點： "KLM's new configuration for this type of plane made the seats even narrower than before. While leg room was reasonable, the 3 abreast seating meant a lot of discomfort, especially in the row right in front of the restroom."
優點： "Good and plenty of food available."
缺點： "No power to charge phones, laptops, etc and no WiFi available. For such a long trip (10 hours) below industry standard."
缺點： "Did not get the luggage from connecting flight from Amsterdan to Basel"
缺點： "J’ai eu à payer un bagage supplémentaire sur internet à 160 euros. Mon compte a été débité et à l’aéroport de Dakar les agents au comptoir me disent qu’ils ne retrouvaient pas le payement du troisième bagage. J’ai été obligé de repayer le bagage comptant à 190€"
缺點： "Short and sweet"
優點： "The rest area"
缺點： "The airport was cold and it should be warmer"
缺點： "Flight was delayed for 4+ hours"
優點： "Crew were very good."
缺點： "No vegan food available."
缺點： "Staff Curtsy and overall gestures!!"
優點： "Good selection of movies."
缺點： "Had to use a shoe horn to get into and out of my seat and I'm not a large guy. But really my harsh criticism comes from the loss of my girlfriends luggage. It was left behind in Paris on our way to Casablanca causing us to waste a day in Casablanca traveling back to the airport the grab the bag the next day. And to add injury to insult her bag was left behind in JFK during our transfer for our flight to Seattle. No big deal right, Delta will deliver the bag to our house the next day, wrong, we were told we have to go to the airport ourselves to get the bag."
缺點： "Flight was delayed"
缺點： "Seats were too close together."
優點： "The cabin crew were amazing and the seats very comfortable, even in economy. I'm not a super comfortable flyer so I loved that the pilot would always warn when we were getting into turbulence. 2 thumbs up. I will fly Air France again"
缺點： "I'd appreciate a better selection of food and drinks, even if I have to pay for the drinks."
優點： "The crew was excellent and surprisingly the seats were comfortable."
缺點： "I think more attention should be paid to cleaning the plane and eeek, there was no liqueur in economy class. Music selection in entertainment should be wider too"
優點： "Crew was attentive. Timings were spot on."
缺點： "Virtually no information at boarding which made everybody just make a huge line. Boarding they a bus, it was raining and we got wet."
缺點： "Crew on the ground was very rude"
優點： "Crew very professional"
缺點： "Boarding was a little confusing"
優點： "Late departure, dirty, staff not friendly."
優點： "Great food and friendly crew."
缺點： "Seatback system was old and not very functional."
優點： "Had decent room space seats comfortable"
缺點： "My luggage could have arrived for a start"
缺點： "Couldn’t understand announcements"
優點： "Crew was really good, polite, efficient. The aircraft was relatively new and clean (rare for an airline to provide a new craft on an Africa segment). Food was good, seats comfortable. Will definitely make them my airline of choice to the extent that I can cost wise."
優點： "The crew ask some of us to help seating a family group together. No objection. Then they went out of their way to make the trip more enjoyable for us... even offering a drink of Champagne wine (the true one, not some substitute)... Departed almost on time, arrived a few minutes early..."
優點： "The flight departed on time and arrived early. The crew were all courteous and kind even to the man who was sitting next to me who seemed quite demanding."
缺點： "I am small but the seats seemed a bit too tight. The plane itself seemed a bit outdated."
優點： "Amazing crews!"
優點： "Crew was amazing. Service and food was good."
缺點： "Random TSA check was not needed at the end when boarding."
優點： "Left on time. No turbulence."
缺點： "Great experience"
優點： "The transfer times were excellent"
缺點： "Boarding at CDG was awfully slow"
缺點： "Booked with my partner. Ended up sitting apart. Not good"
缺點： "Not really an Air France flight, AF not interested in taking care of their frequent fliers."
優點： "Everything! It was a wonderful experience."
缺點： "Air conditioning too cold. Wasn't offered an evening meal. My luggage went missing and I'm still waiting for it to be delivered."
缺點： "Two hour delay meant we missed our connection. Then given a very late flight and had to haggle for ages to get earlier flight and told we should pay extra for it!"
缺點： "They lost my luggage :("
優點： "The crew were polite and friendly"
缺點： "Everything was incredibly poor. Flight was delayed, entertainment was outdated and the airport staff were rude."
優點： "The staff were very helpful and professional."
缺點： "The food was awful and the option I wanted had run out. The entertainment was faulty and had to be reset several times. The comfort was below standard and needs to be improved."
優點： "I was given a great seat and the food was OK- not the Air France food of 5 years ago but still good"
缺點： "I didn't really use the in flight entertainment - the usual movies, tv etc"
優點： "Staff was so helpful and attentive to our needs.Providing service with a smile."
優點： "No extra charge for simple refreshments."
優點： "Quick and efficient not lying more to say or critique."
缺點： "Coffee and a bread roll as a snack??"
優點： "Not much expected as it was a budget trip."
缺點： "Poor timing in between connections, barely made in time to my first connection being the last person to board"
優點： "Timely and smooth teansit."
缺點： "Food has a way to go to be appetising."
優點： "It was a nice plane and boarding was well organized."
缺點： "I was assigned a middle seat, if not for that I would have given a higher rating."
優點： "Great service"
優點： "25 min ahead schedule!!!"
缺點： "Cabin space, too narrow rows."
優點： "Everything except the seat. Service ("would you care for a drink/beverage?") could be better."
缺點： "I paid for a"premium" seat on one of the emergency exit rows for the extra legroom. This was next to a galley. The seat itself was no more than 18" wide (NO EXAGGERATION!!) if not less. I had to sit on an angle (one butt cheek at a time) for 9 yours. I do not have a big butt either. This seat should have been a discounted seat, not a premium seat. I am so angry about this, I will NEVER fly Air France again."
優點： "Haven't flow with Air France for some time now and definitely noticed a lowering of standards"
缺點： "The gate changed 3 times and the terminal was very crowded. The staff seemed disinterested and distracted. The quality of the food has dropped dramatically."
缺點： "Leg space."
缺點： "Plane left more than 40 minutes late with no explanation or apology."
優點： "The free glass of red wine when the plane finally took off."
缺點： "The flight was delayed. We were told that it was just a half an hour delay by the man that was informing us of the delay and then we were then told by a woman that it was going to be over an hour. We weren’t told any specifics of why the plane was delayed, other than: “ the engineers are looking at the issue now”. We received messages saying that the flight was cancelled but then we were told to ignore that. We were told that we would have an update every 10-15 minutes but by the time we had the next update was 1 hours later, we were told that the plane will depart at 15:50- which we did. But we also sat on the plane for an extra 2 hours or maybe even more (couldn’t bare watching the time at this point) because the man that was supposed to push the plane backwards in order to reverse the plane didn’t turn up so we then had to wait for all of the other planes to take off before we could. Eventually the plane set off at 18:20 and I got in France 19:30-20:00 ish?"