優點： "crew amazing"
缺點： "More movie choices. More substantial second meal."
缺點： "Luggage lost. Tv audio did not work"
優點： "The crew and food both are amazing."
優點： "JAL services on the plane is great. Food is much better than other companies. Ice Cream after dinner is great. Flight attendants are polite and nicer than other companies. Interior of the airplane was newer and comfortable."
缺點： "PA announcements could have been louder. I also had difficulty understanding when I could hear the English words."
優點： "Food was amazing and stewardess courtesy to passengers."
優點： "Two choices of meal, friendlier staff, better head cushion. Props to JAL."
優點： "I loved the Haagen daz ice cream. Loved that they have USB ports."
缺點： "Portions of food is small. Entertainment selection could be better organized; ie comedy tv shows, drama tv shows, Japanese tv shows."
優點： "Food was great"
缺點： "It’s 14h flight. I wanted more water. I had to keep asking but the size was too small... I didn’t want orange or apple juice...."
優點： "Never problems with JAL"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "Kind people, quality service. Very helpful. On time."
缺點： "Had trouble hearing instructions from flight crew since volume of the speakers was low."
優點： "While many other airlines are cutting down on their service quality and amount of food on their flights, Japan Airlines has done the reverse: offer excellent food and great service at every tier, including economy. We took a flight from NY to Tokyo and felt like it was one of the best long haul flights we have taken."
優點： "I was fed two meals and snacks/drinks in between for a 14 hour flight. Love the little TV in front of the seat and the blanket and pillow. Crew was very sweet. Overall positive and good first international flight. Would choose Japan Airlines again! <3"
缺點： "Only a little hard to sleep upright in economy class seat. I wasn't able to fall fully asleep."
優點： "everything went well. food and service was great."
缺點： "the return flight had a guy next to me that would keep putting his feet in front of me. he would spill over to my side so much. pretty rude person."
優點： "Everything was excellent crew was very helpful"
優點： "服務 電影 雪糕"
優點： "Crew members on board were very attentive and offered the best service in the most polite manner. Food was great. Great options and portion for lunch. Well respected brand for ice cream was served as dessert. A wide variety of overnight snack was provided for passenger's own selection. Breakfast was great with variety of food on the tray. Personal screen was modern and provided a great variety to keep me entertain during the very long flight. Seats are unexpectedly big and very comfortable together with functional well designed pockets beside the screen, where I could put my personal items. New and clean cabin."
優點： "Polite friendly and attentive Staff. From checking in to inflight."
優點： "Flight attendants provided high standard of service and courteous."
優點： "JAL is great!"
缺點： "Cold food"
缺點： "You mean the flight that never happened? The one that was suppose to fly out at 12:50 on 1/6/18 delayed until 17:25 (with acceptable communication the first delay) but then later delayed till 00:10 after I’ve already arrived at the airport early for the 17:25 departure. The screens with arrivals and departures posted that Checkin was open but there was no JAL staff to answer questions. Then getting an update “maybe” the 00:10 flight is cancelled? What is maybe cancelled and JALs phone messege still said the flight would depart at 00:10. So I go back to JFK because after all “maybe” isnt a definitive and according to all the direct JAL sources the flight is suppose to depart, I get to JFK the second time only to be given a printout saying the flight is cancelled with no rebooking, and to call for assistance. The same number is been calling for hours trying to get answers. coukdnt reschedules because I’m calling outside of business hours! I spent $200 on cab rides going back and forth to JFK to go nowhere, get no apology, no new flight booking, and no reimbursement for transportation."
優點： "The staff were awesome. The facilities were good."
優點： "Nice staff."
缺點： "Economy seats very uncomfortable especially for long distance flights - barely reclining. Seat selection very painful - can do it online, have to call up to 48h before glight with roaming fees if already abroad. Food okay - nothing Japanese. Movie selection could be richer and better."
優點： "Service and staff was good"
缺點： "Seats small there was a terrible smell like a dead rat that kept coming through and it was intermittently hot"
缺點： "Flight was delayed by 3 hours!! No info was given why until we got on the plane. We did not know if the flight was going to get cancelled and if we need to make other arrangements."
缺點： "more movie options!"
優點： "The service was great. Food was delicious,"
缺點： "It was a bit too warm in the aircraft."
優點： "Loved everything including entertainment selection and all the snacks left out as self-serve throughout the flight. Left and arrived on time from JFK to Narita"
缺點： "I'm picky about food and preferred the food to Tokyo on ANA to JAL. However, I take some responsibility for not making a special request pre-flight. I will do so for trip home."
優點： "Clean and nice staff"
缺點： "Seats separated from my friend for 14hrs."
優點： "Awesome experience, nothing like any other. Will fly again."
優點： "super comfortable seats, great food, huge monitor, non stop service for the 13 hours plus JFK-hnd new flight"
缺點： "Aisle seats not very private, remote control not intuitive to use"
優點： "My sister got airsick the last hour of the flight. The flight attendants were extremely helpful and considerate in easing her discomfort."
優點： "The flight attendants are quick in services and with great manner. Cabin foods are generous, filled with variety and tasting the best among various international airlines that I have experienced between LAX and Taipei, Taiwan in the past ten years. The seat belt on light and bell were kept at minimal, in contrast to other airlines like EVA, China Airlines, Korean Airlines and United Airlines."
優點： "The food was excellent and the stewardesses were extremely attentive and helpful."
優點： "Flight crew are very courteous and helpful. Comfortable seats and better leg room space in the economy section."
缺點： "We were delayed and stayed in the plane for 3 hours and flight was almost cancelled. Could not really understand why there was a delay or why it would have been cancelled."
優點： "Food served was actually pretty good."
缺點： "Movie selection, should've had more recent releases instead of flicks from the 90's. Makes for a long flight."
優點： "Good in flight entertainment options. Great food and plenty of it. Service was top notch. No complaints."
優點： "Airline crew was super nice and helpful, attentive, and the plane was very clean."
優點： "Sitting in the Economy section, I was lucky to get the two seats next to me empty so i was able to stretch and sleep. Before the flight landed, the head flight attendant came to greet every passenger and personally thanked them for choosing JAL. I've flown on JAL several times and thus had never happened so I was pleasantly surprised."
缺點： "Economy Class seats are uncomfortable for long haul. Wish they could do something about it. Some of us dislike rice crackers and peanuts as welcome snacks so a different option could be nice."
優點： "If I needed anything, they were on top of it. The food was very good for airplane food."
缺點： "They kept the cabin a little warm, and at 6' 4" the seats are a bit small."
優點： "Cabin attendants were nice. I got sore throat so I asked some items, like water or candies. Then they served me them nicely."
優點： "Dreamliner 787! Great staff. Efficient. Good food."
優點： "The attention of the flight crew to all passengers. The on time boarding, departure & arrival is top notch."
優點： "Boarding process; comfortable legroom on the Boeing 787; 1st meal was also excellent"
缺點： "2nd meal, some sort of a rice seafood mixture"
缺點： "The movie selection, my electrical outlet didn't work and they took my phone away from me to charge it in economy plus but did not allow me to come with my phone. The food wasn't very good either."
缺點： "Late boarding"
優點： "The plane was new and very comfortable. Service fair."
缺點： "The food was horrid."
優點： "flight attendants were great."
缺點： "The shared screens."
缺點： "Seats are not designed for long haul flights"
優點： "We landed early, it was fairly comfortable in coach for a very tall person, and there was good communication from the flight attendants and pilot with the passengers. A very pleasant experience overall, from someone who is a nervous flyer!"
優點： "Got to Paris. Crew was nice."
缺點： "Very tight seats that had minimal room to sleep. My knees hit the seat in front of me when sitting upright"
缺點： "FLIGHT DELAYED 3 hours, miserable uncomfortable plane- awful wines (grape juice) and not entertainment in flight-"
優點： "Excellent entertainment system, comfortable seating, decent refreshment service for such a short trip."
缺點： "The flight didn't board until an hour and a half after the original scheduled time, and despite boarding quickly, we didn't take off for even longer. Because of the long wait, it would have been nice to have been offered a snack in addition to the beverage that was served during the flight."
優點： "overall okay"
缺點： "malaysia airlines only allows one check in? didnt give any headphones for tv"
優點： "In flight service was terrific. Cubby areas were somewhat cramped. Was expecting more room."
缺點： "The food selection was great but the food itself was over cooked. Disappointing."
優點： "Great food and movie selection - awesome distraction from my usual flight anxiety."
優點： "nothing since I didnt fly finnair"
缺點： "I did not like anything since both flight to and from was with airlines I actively decided i didnt want to fly with"
缺點： "Nowhere on my finnair reservariondid it say this flight was operated by American. I kept logging into finnair and it was telling me I had no reservation. Very frustrating!"
缺點： "No personal entertainment systems. I ordered a low lactose meal and got yogurt which is high in lactose!"
缺點： "The flight company's got changed to AA from Iberia but didn't get any email from Kayak. Send an email next time please."
優點： "The crew was pleasant and I was able to sleep."
缺點： "I didn't like having retro entertainment with no options."
缺點： "Could not buy snacks"
缺點： "They were not honest with the information given by stewardesses"
優點： "My business class flight"
缺點： "Big lines for the kiosks to print out the boarding pass, after that another line to drop off the lauggages. We left late. Horrible food. Uncomfortable sits. NO INDIVIDUAL TV."
優點： "Economy seats were comfy Free movies"
優點： "it was an american airline flight. good trip"
優點： "One flight attendant was completely uninterested! Others were good despite the delay."
缺點： "One poor attitude flight attendant."
優點： "The cabin crew were absolutely outstanding."
缺點： "7 hour flights must have good entertainment facilities like individual screen wherein you can choose your own. I don't normally get a good sleep on planes so a good entertainment is a must for me..."
優點： "The TVs/back of the chairs were great because they could shut off completely so there was no screen glare when you want to sleep, the headphone jack worked with good sound quality, and there was a decent movie selection. Staff was courteous and the food was fine."
缺點： "This flight itself was great overall. No complaints. The only thing I didn't like was that I'd wanted to book a return direct flight on American Airlines as well, but the price skyrocketed from a few hundred to over $2200, which is just outrageous, so I booked TAP Portugal instead. My friend paid under $600 round trip and it boggles the mind that the same flights shot up to over $2k... It's not realistic to expect customers to stay loyal to an airline that prices them out."
優點： "why you have send email for survey I cancelled my trip do to emergency/ for sorry really sorry,"
缺點： "Tiny seats in Economy, BA on the way to New York was so much better! Faulty seat which wouldn't recline properly and faulty entertainment system!! Having to pay extra for seat choice and then getting a tiny with no leg space or side space, again the BA plane on the way out was much better"
缺點： "Very!! Dissatisfied & disappointed with AA. Finally took off over 3 hrs late. At that point everyone was thrilled that we were going versus being canceled. Had food in business class which tasted like it had been overcooked for three hours"
優點： "Constantly good AA service"
缺點： "The chairs have to be better for a 7h flight"
優點： "Very smooth flight with excellent crew!"
缺點： "There were no individual monitors at the seats."
缺點： "I paid $150 extra for 2 exit row seats thinking we could use the extra room on the long flight. Unfortunately, the exit row space was cut off by and smaller than a normal row! Our legs were extremely cramped by the time we got to Rome. We had no overhead storage, which was already small, so we had to put our carry-ons multiple rows behind us -- which made exiting the plane a pain. There wasn't any personal entertainment systems, just one tv per section. The food was sub par. The crew was nice enough, but I'll NEVER take American Airlines internationally again."
優點： "The plane left on time and the flight crew were very courteous."
缺點： "Seats were hard and to close and not enough leg room. We had a new Airbus on an AA flight from San Francisco to Dallas that had wider seats that were softer and enough leg room. That was a great plane. There was no personal entertainment. Only one big screen coming out of the ceiling and playing a children's movie. Did not listen to it."
優點： "Direct flight, convenient schedule"
缺點： "Ground delay at JFK, no personal entertainment system"
優點： "It was five star all the way."
優點： "It didn't crash"
缺點： "3 hour delay in take off and landing, malfunctioning door not weather caused the delay Moved to other gate and plane with blasts of cold air on passengers Stood on plane after landing Stood on bus waiting to be driven to exit point in terminal Missed the train that I had ticket for, bought online, so I lost the money and lost the day planned around the train schedule (plane was supposed to arrive at 7:10 and it landed after 10:00. I moved as quickly as possible through all stages, with no checked bags, cash in hand, but I missed a 12:30 train and failed to meet the guide lined up to meet me"
優點： "Comfortable seating considering economy. Food decent."
缺點： "2 hour delay due to no captain available. Told us about it when we were supposed to be boarding."
優點： "I have never felt so smushed in to a space for so long."
缺點： "Space between the seats"
優點： "Crew were very nice and efficient"
優點： "nice crew"
缺點： "no entertainment system. Even their in flight radio got messed up. seats were uncomfortable."
優點： "Crew was very nice."
缺點： "All was fine would be nice to have individual screens but that is minor"
優點： "Smallest transatlantic plane ever! Too mich tirbulence for a plane this small on its way to Europe. I was expecting to be on Finnair and was on some crappy American Airline plane that just arrives to NY from Miami. Worst flight ever."
優點： "It started with a unclear check-in process, proceeded with a multi-hour delayed flight with several reasons given for each return back to gate. Ended with us getting off the plane 4 hours after we were originally due to take off, a further hour delay before they said we could board again but then midway through that boarding we were told the flight was cancelled and no hotels were available and we'd need to return to check-in area to find out next steps. All this with our exhausted 4-year olds. Ended with us leaving the airport at 3 am. I truly never wish to fly American Airlines again."
缺點： "Check-in, communication, the plane (I can't recall the last time we flew in a 757 plane (3 and 3 in each row) with no TVs for a transatlantic flight! Finally the multi delays ending with a cancelled flight with no alternate flight immediately offered to all."
缺點： "The movies were watched were old movies; they could be updated."
優點： "The initial price. Difficult flight."
缺點： "I did not get what I paid for and check in took two hours to figure out. I bought tickets on Kayak through Justfly.com for a Finnair flight and added an American Airlines (affiliate) frequent flyer number.and reserved my seats early.as I usually do and everything was confirmed by Justfly.com. No problems, right? I did not receive a check in notification. I used the Finnair trip number on my email but it said there was no flight found. I could not initially get hold of Just fly.com. when I did, they said I had to check in through American Airlines. That didn't work initially either. After getting a new trip number I was able to check in but our seats were changed and it was a red eye. When trying to get seats I noticed there are very few seats left. The seats I had selected were now open and would coat another $120 plus. I couldn't even get those. We wound up with some exit seats which seemed fine until my wife couldn't recline her seat. It was uncomfortable for both of us because she had to use my legs to prop hers onto. Im still on vacation so I haven't contacted American for a refund yet."
優點： "Can't much think of anything. Gave the crew a break with the 'ok' only because I'm pretty sure none of this is their fault. They still smiled their way through this s*** assignment."
缺點： "We were assigned a Boeing 767. The seats were barely comfortable, even though I paid $129 to get "up to 6" more legroom" and snagged a bulkhead seat. (Is it me or do you want to start a revolution when you are just on the other side of the curtain where those on the other side are being served champagne, have large tv screens and fully reclining sleeper beds?). The food mediocre/unremarkable but heh, it's an airplane , the crew ok but uniforms dated and drab. The real letdown was the entertainment system. Or I shoudld say lack thereof. I was psyched that the seat was designated as having a charger. Yeah, if I'm carrying my car charger with me! Yikes!!! So, strike one. Then, NO ON DEMAND service of any kind, since this plane is not equipped with wifi, which would have given us the ability to watch on an iPad or other device. Strike two. And THEN, when you think, no this can't get worse, there are a strong of three 2ND RATE movies shown back to back. No choice, no watch when you want, in other words, no ON DEMAND. Oh, and did I mention the really really REALLY old pull-out remote control with a credit card phone on the flip side? STRIKE THREE! This was a Finnair booking through Kayak, but on an American Airlines code share. The gate at JFK was changed no less than 4 times, the final time, one hour before departure, from Gate 14 to Gate 45. Good thing I had left myself plenty of extra time! The check-in process at Finnair counter no less than a nightmare. Stood in line for 30 minutes, then told we had to go to "Line 1" and use one of the kiosks to print our boarding passes (we checked in online but were not given phone-board passes) and check our bags. This area was nothing short of pandemonium with agents yelling at us to form straight lines. Many of the kiosks were not working not working and there were not enough agents to help the throngs."
優點： "Finally taking off"
缺點： "Will probably never fly out of JFK again-4 hour delay, poor communication from airport staff, 4 Gate changes you name it. Absolutely painful"
優點： "Seats were okay. Only one hour flight comfortable. Good for the money."
缺點： "Walking up and down to get on/off the plane (small plane)"
優點： "The flight was delayed 5 hours. We were late for our tour in Ireland!"
優點： "The t was a nonstop"
缺點： "Old plane! No wifi, no ind TVs. Drinks are $8! Plus it was a code share with American so poorer service and no blueberry juice. I would not chose this flight again."